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Raluca Mares: Personal Details

Raluca Mares has over 7 years of experience in customer service, reception, and social media roles. She holds a Master's degree in Communication and Management from the University of Bucharest. Her most recent role is as a Social Media Assistant for Mr Taco Cambridge, where she promotes the business on platforms like Facebook and Instagram. Prior to this, she worked as a Receptionist for the Regent Hotel in Cambridge from 2018 to 2020. She is eligible to work in the UK and holds a valid driver's license.

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124 views4 pages

Raluca Mares: Personal Details

Raluca Mares has over 7 years of experience in customer service, reception, and social media roles. She holds a Master's degree in Communication and Management from the University of Bucharest. Her most recent role is as a Social Media Assistant for Mr Taco Cambridge, where she promotes the business on platforms like Facebook and Instagram. Prior to this, she worked as a Receptionist for the Regent Hotel in Cambridge from 2018 to 2020. She is eligible to work in the UK and holds a valid driver's license.

Uploaded by

vostinar raluca
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Raluca Mares

Cambridge CB2
[email protected]
07764472502

Personal Details

Driver's License: B
Eligible to work in the UK: Yes
Highest Level of Education: Master's
Industry: Media & Communications

Work Experience

Social Media Assistant


Mr Taco Cambridge, Pavlova House Cambridge, Vanmove UK - Cambridge
October 2019 to Present
Promoting the business on social media (Facebook, Instagram), dealing with emails, and trying to find
new customers for the business.
Creating posts for social media, editing menus and updating them.

Receptionist
Regent Hotel - Cambridge
February 2018 to September 2020
Taking bookings, sending emails, answering phone calls, Dealing with customer complains, check-in and
check-out procedure.

General Assistant
Caswell and Son LTD - Cambridge
April 2017 to February 2018
Attending customers, Handling complains and taking bookings, Training the new stuff, working with
money, kitchen porter, front of house. till and cooking

Sales Executive and Customer Service


Gothaer Insurance - Bucharest, RO
September 2016 to April 2017
Selling insurance policies,cross selling, customer support, taking phone calls in both Romanian and
English.

Front Office Receptionist


Radisson Blu Hotel - Bucharest, RO
September 2014 to September 2016
Taking care of the guests, working with money, Check in and Check out procedures. N/A- night audit
Answering visitors' enquiries about the company and its products or services, directing visitors to their
destinations, sorting and handing out mail, answering incoming calls.

Acquired skills and knowledge:


Opera software, taking decisions, concierge, taking initiative, always smiling, guest service, cross selling.

Customer Service Assistant


House of the Parliament - Bucharest, RO
August 2014 to October 2014
Public relations Advertising / Marketing / PR

Acquired skills and knowledge:


Social skills: communication and networking skills; adaptability; Ability to work in a team; Ability to
assimilate
information and updated knowledge; earnest; perseverance; Punctuality.

Receptionist
Surf 16 Hotel - New Jersey
May 2014 to August 2014
Register guests, welcome them, explain them the facilities of the hotel.

Reporter and online editor - Jurnal 24


January 2014 to April 2014
4 months Vaslui Journalism / Editorial Media / Internet

Writing articles every day, taking interviews, translate documents from English and Spanish

Acquired skills and knowledge:


Ability to work under pressure, Ability to assimilate the information and update knowledge, resistance
to work under pressure and multitasking abilities

Sales representative
SC COLENIA COM SRL
February 2013 to January 2014
1 year Ploiesti Sales Services

working with people every day, managing problems, assist the clients and help them to find what they
need,
working with money.

Acquired skills and knowledge:


good ability to establish and maintain good working relations with people of different national and cultural
backgrounds, Very good communication. Sociable. Working together as a team. Coordination skills.
Experience. Seriously. Punctuality. Self-organization. Personal initiative. Availability., calm and patience
in working with people
Education

Diploma of Higher Education in Business management


Open university - United Kingdom
April 2020 to Present

Master in Communication and management of mass media companies


University of Bucharest
2016 to 2018

Bachelor in Journalism and communication science


University of Bucharest - Bucharest
2013 to 2016

Skills
• Adobe Photoshop (4 years)
• Microsoft Excel (4 years)
• Microsoft Access (6 years)
• Microsoft Word (7 years)
• In design (4 years)
• Opera (4 years)
• Microsoft Powerpoint (6 years)
• Negotiation (3 years)
• Sales (4 years)
• Customer Satisfaction (4 years)
• Customer Support (4 years)
• Receptionist
• Billing
• Scheduling
• Filing
• Data Entry
• Social Media
• Facebook
• Fashion
• Digital Marketing
• Instagram
• Web Development (2 years)
• Twitter
Certifications and Licenses

Receptionist certificate
2015 to Present

Additional Information

General skills 
Adobe Photoshop, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Opera, Vision,
PC knowledge - 
advanced 
 
Skills from work experience 
good ability to establish and maintain good working relations with people of different national and
cultural backgrounds, Very 
good communication. Sociable. Working together as a team. Coordination skills. Experience. Seriously.
Punctuality. 
Self-organization. Personal initiative. Availability., calm and patience in working with people, Ability to
work under pressure, 
Ability to assimilate the information and update knowledge, resistance to work under pressure and
multitasking abilities, Social 
skills: communication and networking skills; adaptability; Ability to work in a team; Ability to assimilate
information and updated 
knowledge; earnest; perseverance; Punctuality., taking decisions, concierge, taking initiative, always
smiling, guest service, 
English improvement

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