Oracle Configuration

Services Exhibit

This exhibit incorporates by reference the terms of the order for Exadata Database Machine, Exadata Storage
Expansion Rack, Engineered Systems Upgrade Configuration Services, Oracle Zero Data Loss Recovery Appliance
Configuration Services SuperCluster Compute Node and/or Exadata Eighth Rack.

Description of Services
1. Exadata Database Machine Configuration Services

Service Offering Part #

Oracle Exadata Configuration Service (1 rack, up to: 2 clusters, 16 VMs, 4 DB homes) B51555
If your order contains Exadata Configuration Service, Oracle will perform one (1) time per rack the
following services.
a. Review the build diagram and Bill of Materials provided to you at the end of hardware installation
services activity.
b. Configure the Exadata Storage Servers:
(i) Configure networking using Oracle approved OS image;
(ii) Create defined configuration files for the storage services.
c. Configure the Exadata Database Servers:
(i) Configure networking using Oracle approved OS image;
(ii) Create defined configuration files for the database servers;
(iii) Configure shared storage;
(iv) Configure Oracle Virtual Machine (OVM) and/or Oracle Kernel Virtual Machine (KVM) guests
up to 16 VMs per rack, as required;
(v) Create up to two (2) grid clusters, including the following components:
(1) Grid Cluster Ready Services (CRS);
(2) Automated Storage Management (ASM) with disk groups in accordance with Oracle
best practices;
(3) Up to two (2) Database (RDBMS) homes, each with one database, on each node of the
cluster with either;
 Single instance or
 Real Application Cluster (RAC) instance
(vi) Install any required Database patches as listed in the Critical Issue document on My Oracle
Support;
(vii) Configure the following optional items, if required;
(1) Write Back Flash Cache (WBFC) on your storage servers;
(2) One (1) Oracle ASM Cluster File Systems (ACFS) per cluster;
(3) Link Aggregation Control Protocol (LACP) with active - active bonding for one (1) client
and one (1) backup network;

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 (4) Virtual Local Area Network (VLAN) tagging in trunk mode – for one (1) client and one
(1) backup network.
d. Post-Installation Tasks:
(i) Perform post installation verification (Exachk); and
(ii) Provide a final summary report.
e. Remote Delivery. Unless otherwise specified in your order, the Exadata Database Machine
Configuration Services are performed remotely, utilizing one (1) of the following options:
(i) A gateway. A gateway is the computing platform, consisting of the Oracle Advanced Support
Gateway software available on My Oracle Support (“MOS”) and a physical or virtual hardware
platform or an Oracle Public Cloud (“OPC”) instance, which hosts Oracle’s tools for collecting,
managing, updating and presenting information (“ACS Gateway”). Oracle’s minimum
hardware requirements for the ACS Gateway are available
athttp://www.oracle.com/us/support/library/advanced-support-gateway-host-reqs-
1896462.pdf. Oracle will provide the necessary software and instructions to install the ACS
Gateway or you may provide Oracle remote access to install the ACS Gateway on your behalf.
You will ensure the ACS Gateway (i) has sufficient rack and floor space, air conditioning,
electrical power, Internet connectivity, and (ii) is correctly located within Your local-area
network and wide-area network environments(s) (as agreed with Oracle) and attached to
Your network, to physically rack, stack and power-up. Once the ACS Gateway is installed,
Oracle will deploy additional software on the ACS Gateway which will be used to deliver your
services. If utilized, the ACS Gateway must be fully installed, connected and operational in
order for you to receive the services. Oracle retains the right to update and/or replace the
ACS Gateway at any time during the performance of the services; or
(ii) Oracle Continuous Connection Network ("OCCN"). OCCN is secure network between you
and Oracle from which Oracle can access your system to perform the services. Oracle will
provide you the requirements for implementing the OCCN;
(iii) Oracle Web Conference (“OWC”); or
(iv) Industry standard remote conferencing tools, such as Zoom or MS Teams.

2. Exadata Storage Expansion Rack Configuration Services

Service Offering Part #

Oracle Exadata Storage Expansion Half or Full Rack Configuration Service B64314
Oracle Exadata Storage Expansion Quarter Rack Configuration Service B66861
If your order contains Exadata Storage Expansion Rack configuration services, Oracle will perform one (1)
time per rack the following services.
a. Configure the Exadata Storage Servers:
(i) Install Exadata Cell storage software;
(ii) Configure logins and network addresses;
(iii) Create a cell, celldisks, and griddisks for each storage server;
(iv) Perform validations;
(v) Update database server configuration files for a database server host;
(vi) Extend existing ASM disk groups or create new ASM disk groups; and
(vii) Initiate rebalance of existing disk groups and/or create new disk group.

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 b. Post-Installation Tasks:
(i) Perform post installation verification; and
(ii) Provide final summary report.
c. Remote Delivery. Unless otherwise specified in your order, the Exadata Storage Expansion Rack
Configuration Services are performed remotely, utilizing one (1) of the following options:
(i) A gateway. A gateway is the computing platform, consisting of the Oracle Advanced Support
Gateway software available on My Oracle Support (“MOS”) and a physical or virtual hardware
platform or an Oracle Public Cloud (“OPC”) instance, which hosts Oracle’s tools for collecting,
managing, updating and presenting information (“ACS Gateway”). Oracle’s minimum
hardware requirements for the ACS Gateway are available
athttp://www.oracle.com/us/support/library/advanced-support-gateway-host-reqs-
1896462.pdf. Oracle will provide the necessary software and instructions to install the ACS
Gateway or you may provide Oracle remote access to install the ACS Gateway on your behalf.
You will ensure the ACS Gateway (i) has sufficient rack and floor space, air conditioning,
electrical power, Internet connectivity, and (ii) is correctly located within Your local-area
network and wide-area network environments(s) (as agreed with Oracle) and attached to
Your network, to physically rack, stack and power-up. Once the ACS Gateway is installed,
Oracle will deploy additional software on the ACS Gateway which will be used to deliver your
services. If utilized, the ACS Gateway must be fully installed, connected and operational in
order for you to receive the services. Oracle retains the right to update and/or replace the
ACS Gateway at any time during the performance of the services; or
(ii) Oracle Continuous Connection Network ("OCCN"). OCCN is secure network between you
and Oracle from which Oracle can access your system to perform the services. Oracle will
provide you the requirements for implementing the OCCN;
(iii) Oracle Web Conference (“OWC”); or
(iv) Industry standard remote conferencing tools, such as Zoom or MS Teams.

3. Engineered Systems Upgrade Configuration Services: Database Servers

Service Offering Part #

Oracle Engineered Systems Upgrade Configuration Service: Database Servers (1-4 servers, B82260
1 rack)
Oracle Engineered Systems Upgrade Configuration Service: Database Servers (5-10 B82261
servers, 1 rack)
If your order contains configuration services for the Engineered Systems Upgrade: Database Servers,
Oracle will perform one (1) time per machine the following services:
a. Review the build diagram and Bill of Materials provided to you at the end of hardware installation
services activity.
b. Configure the Exadata Database Servers:
(i) Copy existing Exadata grid infrastructure software (binaries) to new database servers;
(ii) Enable Cluster Ready Services (CRS) and Automated Storage Management (ASM) for existing
disk groups; and
(iii) Copy existing software binaries to the new database servers, up to four (4) Database homes
per cluster.

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 c. Post-Installation Tasks:
(i) Perform post installation verification; and
(ii) Provide final summary report.

4. Engineered Systems Upgrade Configuration Service: SuperCluster Compute Node

Service Offering Part #

Oracle Engineered Systems Upgrade Configuration Service: SuperCluster compute node B87604
(one chassis, up to 8 CMIOU)
If your order contains configuration services for the Engineered Systems Upgrade: SuperCluster Compute
Node, Oracle will perform one (1) time per upgrade installation the following services:
a. Review and preservation of your existing SuperCluster logical domains (LDOMs) configurations, Oracle
Solaris and Exa-family repositories.
b. Configure SuperCluster Compute Nodes:
(i) Add new dedicated LDOMs based on your new hardware resources; and
(ii) Add new resources to your current domains.
c. Post-Installation Tasks:
(i) Perform post task verification; and
(ii) Provide final summary report.

5. Engineered Systems Upgrade Configuration Services: Exadata Eighth Rack

Service Offering Part #

Oracle Engineered Systems Upgrade Configuration Service: Exadata Eighth Rack B88184
If your order contains configuration services for the Engineered Systems Upgrade: Exadata Eighth Rack,
Oracle will perform one (1) time per machine the following services:
a. Review the build diagram and Bill of Materials provided to you at the end of hardware installation
services activity.
b. Configure the Exadata hardware additional flash drives as follows:
(i) Enable database server cores for quarter rack functionality;
(ii) Install Oracle Database including Automated Storage Management (ASM), Cluster Ready
Services (CRS) and Real Application Clusters (RAC);
(iii) Install any required Database patches as listed in the Critical Issue My Oracle Support
Document;
(iv) Create an ASM disk group for the Oracle Exadata Storage Server Software; and
(v) Extend existing Database servers up to a maximum of four (4) Database homes and two (2)
grid clusters.
c. Configure the Exadata Storage Servers additional high capacity drives:
(i) Configure logins and network addresses;
(ii) Create a cell, cell disks, and grid disks for each storage server;
(iii) Set up configuration files for a database server host;
(iv) Configure shared storage utilizing one (1) of the following:

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 (1) Create an ASM disk group for the Oracle Exadata Storage Server Software; or
(2) Extend existing ASM disk groups, up to a maximum of four (4) ASM disk groups to new
Exadata Storage Servers.
d. Create a series of automated tasks with scripts to rebalance existing cell disks, and grid disks:
(i) Commence automated tasks to rebalance data;
(ii) Remain available to remotely monitor rebalancing process and progress, up to a maximum of
one (1) business day.
e. Post-Installation Tasks:
(i) Perform post installation verification; and
(ii) Provide final summary report.

6. Engineered Systems Upgrade Configuration Service: Storage Servers with Data Rebalancing

Service Offering Part #

Oracle Engineered Systems Upgrade Configuration Service: Storage Servers with Data B90693
Balancing (1-10 servers, 1 rack)
Oracle Engineered Systems Upgrade Configuration Service: Storage Servers with Data B90694
Balancing (11-20 servers, 1 rack)
If your order contains configuration services for the Engineered Systems Upgrade: Storage Servers with
Data Rebalancing, Oracle will perform one (1) time per machine the following services:
a. Review the build diagram and Bill of Materials provided to you at the end of hardware installation
services activity.
b. Configure the Exadata Storage Servers:
(i) Configure logins and network addresses;
(ii) Create a cell, celldisks, and griddisks for each storage server;
(iii) Set up configuration files for a database server host;
(iv) Configure shared storage by either creating or extending ASM disk group(s) to new Exadata
storage servers, up to a maximum of four (4) ASM disk groups per cluster;
(v) Review the existing Exadata storage server database files;
(vi) Commence automated tasks to rebalance data;
(vii) Remain available to remotely monitor rebalancing process and progress, up to a maximum of
two (2) business days.
c. Post-Installation Tasks:
(i) Perform post task verification; and
(ii) Provide final summary report.

7. Oracle Zero Data Loss Recovery Appliance Configuration Service

Service Offering Part #

Oracle Zero Data Loss Recovery Appliance Configuration Service B82258
If your order contains Zero Data Loss Recovery Appliance configuration services, Oracle will perform one
(1) time per rack the following services.

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 a. Review the build diagram and Bill of Materials provided to you at the end of hardware installation
services activity.
b. Configure the Exadata Storage Servers:
(i) Configure logins and network addresses;
(ii) Create a cell, celldisks, and griddisks for each storage server;
(iii) Set up configuration files for a database server host;
(iv) Configure shared storage;
(v) Install one (1) Oracle Cluster Database including Automated Storage Management (ASM),
Cluster Ready Services (CRS), Real Application Clusters (RAC); and Recovery Manager (RMAN);
(vi) Install any required critical patches for the Zero Data Loss Recovery Appliance;
(vii) Create an ASM disk group for the Oracle Exadata Storage Server Software;
(viii) Perform a Test Backup (up to 50GB) with a database supplied by you using Oracle Enterprise
Manager (OEM); and
(ix) Configure the Zero Data Loss Recovery Appliance OEM agent on a previously installed Oracle
Enterprise Manager (on the latest compatible version), which must be prepared for Zero Data
Loss Recovery Appliance discovery.
c. III. Post-Installation Tasks:
(i) Perform post installation verification; and
(ii) Provide final summary report.

8. Supplemental Resources

Service Offering Part #

Oracle Engineered Systems Upgrade Configuration Service: Supplemental Resource Day B85453
If your order contains Supplemental Resources, Oracle will provide additional resources, either onsite or
remotely, to assist in the furtherance of Oracle Configuration Services as defined herein, up to the
maximum number of days per resource role as set forth in your order. A “day” is defined as one (1)
resource working eight (8) hours per day.

Your Obligations and Project Assumptions

You acknowledge that your timely provision of and access to office accommodations, facilities, equipment,
assistance, cooperation, complete and accurate information and data from your officers, agents, and
employees, and suitably configured computer products (collectively, “cooperation”) are essential to the
performance of any services as set forth in this exhibit. Oracle will not be responsible for any deficiency in
performing services if such deficiency results from your failure to provide full cooperation.
You acknowledge that Oracle’s ability to perform the services depends upon your fulfillment of the following
obligations and the following project assumptions:
1. Your Obligations
a. Maintain the properly configured hardware/operating system platform to support the services.
b. Obtain licenses under separate contract for any necessary Oracle software and hardware programs
before the commencement of services.

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 c. Maintain annual technical support for the Oracle software and hardware with access to software
patches and updates made available by Oracle under separate contract throughout the term of the
services.
d. Provide Oracle with full access to the relevant functional, technical and business resources with
adequate skills and knowledge to support the performance of services.
e. Provide any notices and obtain any consents required for Oracle to perform services under this
Exhibit.
f. Provide Oracle access to any production environments or shared development environments to the
extent necessary for Oracle to perform services.
g. As required by U.S. Department of Labor regulations (20 CFR 655.734), if services are to be performed
in the US, allow Oracle to post a Notice regarding Oracle H-1B employee(s) at the work site prior to
the employee's arrival on site.
h. Provide complete and accurate information to Oracle regarding the systems, including, without
limitation, the serial numbers for the systems.
i. Prior to the commencement of services, provide Oracle with a single point of contact who will be
available to Oracle, for the duration of the services, to coordinate services at your location.
j. Prior to the commencement of services, perform back-up or archival reproductions of all software
and data contained on all hardware system(s), and within any of your systems or equipment that may
be affected by the services.
k. Prior to the commencement of services, inform Oracle of any storage, server, system, application,
equipment or environment modifications that may affect Oracle’s performance of the services.
l. Provide configuration options, prior to the commencement of the service in your order. Updates to
your configuration options are limited to two (2) updates during the term of the service.
m. Ensure the physical environment where the services are to be performed is appropriately modified
(e.g., disabling fire alarms and suspending use of oxygen depletion systems) for the duration of the
services so as to allow Oracle to safely perform the services.
n. Perform all configuration customizations including but not limited to partitioning, virtualization,
additional users, additional Oracle applications and/or core technology instances.
o. Perform backup and restoration of data on the existing hardware.
p. Upon commencement of services and for four (4) consecutive business days thereafter, you will make
available to Oracle, access to all affected racks for a minimum of eight (8) hours per business day,
between the hours of 8:00 am through 8:00 pm local time.
q. Network Access. If your order contains services which are performed remotely, the following
Network Access obligations shall apply:
(i) For services performed utilizing the ACS Gateway:
(1) You agree to the install of the ACS Gateway and provide a server that meets Oracle’s
minimum requirements to install the ACS Gateway software. Oracle’s minimum
requirements for the ACS Gateway are available at
http://www.oracle.com/us/support/library/advanced-support-gateway-host-reqs-
1896462.pdf.
(2) Provide the infrastructure to allow the necessary network access for Oracle to perform
the service. The required infrastructure includes, but is not limited to, necessary
private and public-facing IP addresses, proper firewall settings, necessary predefined
ports, and appropriate inbound and outbound connectivity. Any delays with
providing the infrastructure to install the ACS Gateway will delay the start of the service.
(3) Provide a server, if applicable, that meets Oracle’s minimum requirements and install
the ACS Gateway software application. Oracle’s minimum requirements for the ACS

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 Gateway are available at http://www.oracle.com/us/support/library/advanced-
support-gateway-host-reqs-1896462.pdf
(ii) For services performed utilizing OCCN, you will implement the OCCN in accordance with the
specifications provided by Oracle.
(iii) For services performed utilizing OCCN, OWC, or industry standard conference tools, you agree
that Oracle may access your systems throughout the performance of services using an Oracle
defined standard virtual private network (“VPN”). If necessary, Oracle will provide you with
a single pre-configured VPN device. You are responsible for the installation of the VPN device
on your internet network, in accordance with Oracle’s specifications, to create a network
connection between Oracle and you.
(iv) You are responsible for ensuring that your network and systems comply with specifications
that Oracle provides and that all components of your Oracle software environment are
accessible through the gateway, VPN, or OWC, or industry standard conferencing tools.
Oracle is not responsible for network connections or for issues, problems or conditions arising
from or related to network connections, such as bandwidth issues, excessive latency, network
outages, and/or any other conditions that are caused by an internet service provider, or the
network connection.
r. Restrict Oracle's access to any content or information that imposes privacy, security or regulatory
obligations greater than those specified in this exhibit.
2. Project Assumptions
a. Unless otherwise set forth in your order, the scope of, and fees for, services under this exhibit are for
services performed at the building(s) at the location(s) specified in your order. Requests to perform
services for additional locations shall be addressed in accordance with Oracle’s change control
process.
b. Services will be scheduled to commence on a mutually agreeable date and time at the location where
the services are to be performed.

You acknowledge that if Oracle’s cost of providing services is increased because of your failure to meet the
obligations listed in this exhibit, failure to provide cooperation, or because of any other circumstance outside
of Oracle’s control, then you agree to pay Oracle for such increased costs. Such increased costs may include
time during which Oracle resources are under-utilized because of delays.

Fees and Expenses

You agree to pay Oracle the fees for services as identified in your order. All services and payments are
noncancelable and nonrefundable.
Expenses related to the providing of the services are in addition to the fees for services identified in your
order. Such expenses will be invoiced monthly as they are incurred and are due within 30 days of the invoice
date.

The term of Services shall be six (6) months from the effective date of your order (“Term”).
Notwithstanding any provision or interpretation of this exhibit to the contrary, Oracle’s obligation to provide
you with services under this exhibit terminates six (6) months from the effective date of your order (“End
Date”). As of the End Date, any portion of the services that Oracle has not provided prior to the End Date
shall be automatically forfeited by you on the End Date, and you shall not be entitled to any refund, or any
credit toward additional or other services, for any unused portion of the services. In order for Oracle to

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 provide services to you after the End Date, Oracle and you shall mutually agree, in writing, under a separate
order, to the terms and fees for such services.

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