FREQUENTLY ASKED QUESTIONS (FAQs) for JNUEE-2021

Part A – General Questions

S No FAQ Answers
Registration, Online Application and Payment Related
1. What are different modes to apply for JNUEE Application Forms can be submitted in online mode only on
2021? the website https://jnuexams.nta.ac.in/
The Application Form other than online mode will not be
accepted.
2. Can a Final year/semester students apply for Please refer to Section XXII on Page 130 of the E Prospectus
the exam? available on www.jnu.ac.in Relevant portion is reproduced
below:

“The candidates who are due to appear in their respective

qualifying examination may also apply. In the event of their
selection they will be entitled to admission only if they have
secured the minimum prescribed percentage of marks in their
qualifying examination and they submit all documents
including final marks-sheet of the qualifying examination
before the deadline fixed for registration.
.”
3. Can I submit more than one application for You can submit only one application form for one
one level/programme? level/programme. However, you can opt for upto 3 fields of
study within the same level/programme in the same form.
4. The subjects I want to apply for, are not shown Subject list is as per JNU admission for 2021. Please check the
in the drop down menu, in the online E-prospectus hosted on JNU website. a) Whether the course
application form. of study you want to apply for is offered or not and b) Whether
there is intake in the said subject/s under the JNUEE category
or not.
5. What documents or certificates do I need to  Candidates need to upload scanned images of
upload along with the Application Form? photograph, signature, thumb impression, with the
Application Form.
 No other certificates are required to be uploaded along
with the Online Application Form.
 The documents / certificates etc., shall be verified directly
at the time of admission in the admitting university.
6. How can I pay Application Fee? Fee can be paid using SBI/CANARA/ Paytm Payment
Gateway through Debit Card/Credit Card/Net
Banking/UPI. Candidates need to keep proof of fee paid.
 In case the Confirmation Page is not generated after
payment of fee then the transaction is cancelled, and
amount will be refunded to the candidate’s account.
 However, the candidate has to make another transaction,
in case the Confirmation Page is not generated.
7. Do I need to send Confirmation Page to The Candidates are NOT required to send/ submit the
NTA/JNU? Confirmation Page of Online Application Form (or any
document) to the NTA/ JNU. However, they are advised to
retain the following documents with them for any future
reference/correspondence:
  Copy of the Confirmation Page of Online Application
Form (Download, save and Print at least 3 copies)
 Proof of fee paid (Download, save and Print at least 3
copies)
 Photographs (same as uploaded on the Online
Application Form)
8. If I have made any mistake(s) while Once ‘Final Submit’ button has been clicked, the candidate’s
registering/applying, can I make changes later details cannot be edited/changed.
in the Application Form? However, NTA shall open the correction window as per the
schedule and Correction in certain particulars of Application
Form can be incorporated on the website only during
Correction Window.
No corrections shall be allowed after the closure of correction
window and all particulars entered by the candidate would be
considered as final.
9. I have made the online payment but my Such problem occurs because of drop in connectivity from
confirmation page has not been generated. Banks’ server to the Eduquity server on which NTA website has
What to do? been hosted. You are advised to wait for 24 hours if such
problem has been faced by you.
• In case the Confirmation Page is not generated after
payment of fee then the transaction is cancelled and amount
will be refunded to the candidate’s account.
• In such cases, the candidate has to make another
transaction, to confirm and complete the application process.
10. I have made the online payment but my status If it is not updated within 24 hours, raise a query in Query
is not updated on the system. redressal system or send a mail at [email protected] giving details
of your mobile number, application number, payment
reference number and proof of payment
11. I have made double payment of exam fee. Any extra payment made by you will be refunded to you, after
When will I get refund of extra payment made verification.
by me?
12. What should candidate do, when ‘continuous Use updated version of Mozilla Firefox/Internet Explorer and
timeout’, ‘Server Error’ or ‘file not found error’ good internet connection while filling application form. In case
occurs while making correction in Application of continuous time out, one can clear cookies and history of
Form of JNUEE 2021? the browser and fill during off-peak hours
13. I am not able to verify my email ID or mobile It is possible that there could be an error in the mobile number
number. What should I do? or email ID provided in the application form. You can correct
the same through the correction window.
14. I carried out corrections and submitted. After After submission of corrections, you cannot reopen the
submission, I checked my form and discovered application and add more corrections. Please check the
that still there is some more correction to be corrections before submission.
done. Can I do so?
15. Why am I asked to pay additional fee after  No additional fee is charged for making corrections in the
making corrections, in the correction window? details of application form, if there is no change in the
Category, and number of fields of study.
 As amount of exam fee depends on the Category to which
a candidate belongs and the number of fields of study, if
you have changed your category or added more fields of
study in your form, in the correction window, it may result
in additional fee payable by you.
 Please check the Information Bulletin for the amount of
fee payable by different Categories.
16. Is there any specification for the photograph The photograph should be coloured or black/white (80% face
to be used on the application form? coverage, ears clearly visible and clear contrast). Please read
the instructions given in the Information Bulletin in this
regard. In case the photograph does not contain your name
or date, application form will still be valid.
17. In case the Photograph does not carry Name & The Application form will not be rejected in such cases. The
Date of the Photograph, would the form be Photograph with/without name and date will be accepted.
rejected?
18. Will I get a refund of fee in case I change my No
category from General to others, in the
correction window?
19. I have forgotten my application number. How On the log in screen of the portal, click the “forgot application
do I get it? number” button and follow the procedure given there. You
will get your application number.
Admit Card Related
20. How will I get my admit card? The admit card will be uploaded on NTA website
https://jnuexams.nta.ac.in/ as per the schedule
communicated through the website.
Candidates need to check the admit card carefully for all
particulars e.g Roll No. Name, Subject Group, Date of Birth,
Gender, Examination Centre Name, City, and Category, etc.
21. If I do not get my Admit Card, whom should I Contact Number and email details will be displayed on the
contact? website.
011-40759000; Email for queries: [email protected]
22. Whom can I contact in case my admit card has In case of any problem related to Admit card, please contact
some issue, or the given helpline numbers between 10:00 A.M. and 5:00 P.M.
I am not able to download my admit card?
23. Where can I get the name of test centres? The name of test centre will be mentioned in admit card.
24. Can I use my friend’s email address when No, you need to use a valid and unique email address of
registering for? applicant only. Because, all communications are sent through
registered e-mail id or SMS.
25. Can I change my test city after receiving admit  No, you will not be allowed to change your test city once
card? admit card has been issued.
 While applying candidates have to select any four cities of
their choice. The efforts will be made to allot city of
examination to the candidates in order of the choice
opted by them in their application form. Please select
your preferred choices carefully.
 However, NTA reserves the right to change the city based
on the feasibility.
 The Examination City Centre, once opted, shall not be
changed.
Procedure to Appear in the Test
26. What is the reporting time at the centre? Reporting time starts 2 hours prior to the scheduled
commencement of the exam.

However, candidates are advised to report as per staggered

entry slot mentioned on their admit Card in order to avoid
crowd during verification of the admit cards, registration,
frisking, etc.
27. What is the last time for entry?  Candidates are required to be in the exam centre latest,
half an hour before the commencement of the exam.
28. What documents do I need to carry to the Candidates MUST bring the following documents on the
examination centre on the day of day of examination at the test centre.
examination?
I. Admit Card along with Undertaking downloaded
What are the things allowed to be carried or from the NTA website (a clear printout on A4 size
not to be carried to the examination centre? paper)
II. Any one of the original and valid Photo Identification
Proof issued by the government – PAN card/Driving
License/Voter ID/12th Class Board Admit or
Registration card/ Passport/ Aadhaar Card (With
photograph)/ E-Aadhaar/ Ration Card./ Aadhaar
Enrolment No. with Photo. All other ID/Photocopies
of IDs even if attested/scanned photo of IDs in
mobile phone will NOT be considered as valid ID
Proof.
III. PwD certificate issued by the Competent Authority, if
claiming relaxation under PwD category. The scribe
must also carry an Undertaking regarding educational
qualification, etc, passport size photograph, valid
government identity proof and self declaration
regarding COVID-19 (as per above format).

Note: Candidate will not be allowed to take personal items

such as mobile phones, digital/analogue watches, food items,
study material, lockets, bags, electronic gadgets or any other
prohibited items into the testing room. You are advised not to
bring these to the test centre.

29. What precaution should I take while carrying The name on the photo identification must match with the
document? name as shown on the Admit Card.
If the name has been changed due to events such as marriage,
candidate must show the relevant document like Marriage
Certificate / Divorce / Decree / Legal Name Change
Document at the time of examination.
30. Should I carry a paper to the exam hall for No. Blank Sheets for doing rough work/calculations will be
doing some rough work? provided to the candidates at the exam centre. All
calculations/rough work are to be done only in the Blank
Sheets provided at the Centre in the Examination Room/Hall.
On completion of the test, candidates must drop these rough
sheets along with Admit card and Undertaking in the
designated box, as instructed by the invigilator on duty.

31. Should I carry a calculator to the exam hall? No. In most of the subject use of calculator is not permitted. If
your subject permits use of calculator that would be available
to you on your computer screen.
32. How do I answer questions in the computer Detailed guidelines on the Procedure for appearing in
based mode? computer based tests are given in the Information Bulletin.
You may go through them.
33. Will the question paper be bi-lingual or only in Medium of JNUEE is English and the question papers (other
English? than the language papers) for JNUEE 2021 will be in English
only.
34. Can I take the exam from any computer? No, a candidate will have to appear for the exam on a pre-
assigned workstation of the test center allocated to him/her
mentioned in the admit card.
35. Can I move back and forth between the Yes, candidates will have the option to navigate between the
questions? questions by following instructions available on the User
Interface.
They may change even answer options, any time before they
enter submit button.
36. What precautions do I need to take during the  Each candidate has to attempt subject as per the choice
examination? in the Application Form.
 Please ensure that name of the subject on the screen is
the same as per your admit card. In case of any gap, please
inform Invigilators immediately.
 The candidates must attempt subjects as per their choice
in the Application, so they must exercise choice carefully.
Once printed on Admit Card it could not be changed

37. What if I could not appear in the examination No candidate will be allowed to appear at the examination
on scheduled date? centre/date/timings other than that allotted to them in their
Admit card.
Important: For those who are unable to appear on the
scheduled date of test for any reason, retest shall not be held
by the NTA under any circumstances.
38. What will I be provided with during the exam? At the test centre, each candidate will be allotted a desk with
a computer terminal and white sheets for rough work.

Rough work cannot be done on any other paper/sheet, as no

other material will be allowed inside the examination room.
On completion of the exam, candidates will have to drop these
papers in designated boxes as instructed by the invigilator.

Every candidate would also be offered a mask. They would be

provided material for hand sanitization too.
39. How do I know when the exam time has There will be an on-screen timer on the top right corner of
ended? your screen which will count down for the allocated time.
Candidates are advised to check this timer regularly and
allocate their time carefully.
40. Will I be able to leave early if I finish the exam No, candidates will not be allowed to leave until the entire
before the allocated exam time has ended? duration of the exam is up with the exception of genuine
medical emergency.
41. In case of any technical problems with the NO. In case of any technical problems with the computer at
computer system, at the exam centre, what the exam centre, and you are not able to continue the exam,
should I do? Will I lose time? inform invigilator. He/She would fix the issue or will map you
to another PC through a proper process. Your exam time in the
next session will commence from the time you discontinued
your exam, There would be no loss of time for you.

42. Do I have to surrender the admit card to the Yes

invigilator at the exam centre?
 Post Examination, Admission Related and miscellaneous queries

43. Can I cancel the exam? Or can I withdraw my  No, under no circumstances a cancellation / refund shall
application form? be allowed.
44. If I do not take my exam, will I be eligible for a  No, your fees will not be refunded in case you do not
refund? appear in the exam.
45. Who will determine the final merit list for  NTA will process the result and hand over to JNU for
Admission? further process at their end.
How would be the results declared?  No separate intimation about non-selection in
examination and marks obtained therein, will be sent to
the candidate.

NTA has no role in preparation of Admission List.

46. How many seats are reserved for sports There is no sports quota in admission to JNU. Please read the
quota? Can I get admission in sports quota? E-prospectus available on http://jnu.ac.in and the Information
Bulletin available on www.ntc.ac.in carefully, regarding
reservation in admission.
47. I am a JRF qualified candidate. Do I have to JRF qualified candidates shall be exempted from Computer
appear in JNUEE? Based Test (CBT) and will be shortlisted/called for viva-voce.
For details please check JNU admission website.

48. Should I upload the SC/ST/OBC certificate or No. You need not upload these certificates while filling the
the income/asset certificate while applying? form. However, you are required to keep them ready at the
time of registration for admission, after selection.

49. Where do I get details of intake in various Please refer to the E-Prospectus hosted on JNU website
courses? Or How many seats are available in www.jnu.ac.in
various courses?

50. Is there any negative marking in JNUEE? No. There is no negative marking in JNUEE.
51. What is the syllabus of the Examination? The Questions in the test shall be based on the syllabus
prescribed by JNU, which is available in E-Prospectus hosted
on JNU website www.jnu.ac.in
52. In which cities would JNUEE be conducted in Please refer to the Information Bulletin hosted on NTA
India? website.
53. What is the admission policy in respect of Please refer to the document “Admission Policy” hosted on
various courses/programs? JNU website.