RESOLUTION OF ENTRIES IN BGL 98581

S No Narration (example) Nature of entry Action required Posted by e-mail IDs

(Department)
1 CB_EXC5824 200118 Other bank customer on SBI ATM (NFS network). Branch has to reverse Complaint [email protected]
CBBA006117026 Complaint received from other bank. Branch has the entry in BGL 98581 Management [email protected]
27406196833 either confirmed excess cash or has not responded from excess cash. Department [email protected]
within time which is considered as deemed (CMD)
acceptance of excess cash.
2 DT28-12-2017 Other bank customer on SBI ATM (mastercard Branch has to reverse Complaint [email protected]
FBNW000513008/94 network). Complaint received from other bank. the entry in BGL 98581 Management [email protected]
36 EJ Branch has either confirmed excess cash or has not from excess cash. Department [email protected]
EXC/MACHB9609 responded within time which is considered as (CMD)
deemed acceptance of excess cash.
3 DFNK000181095 SBI customer on SBI ATM. Complaint received. Branch has to reverse Complaint [email protected]
txn8760 100218 Branch has either confirmed excess cash or has not the entry in BGL 98581 Management [email protected]
EXC/SBO_I318636 responded within time which is considered as from excess cash. Department [email protected]
deemed acceptance of excess cash. (CMD)
4 CB_ERR7743 200118 Other bank customer on SBI ATM (NFS network). If excess cash is Complaint [email protected]
S10B012221098 Complaint received from other bank and CH ticket available, the Branch Management [email protected]
27403228257 no generated in CMS. There is error in EJ of has to confirm it in Department [email protected]
particular transaction / adjacent transaction. If CMS. If no excess cash (CMD)
Branch has not responded within time it is is found, Branch has to
considered as deemed acceptance of excess cash. provide no excess cash
certificate.
5 DT08-02-2018 Other bank customer on SBI ATM (mastercard Branch has to reverse Complaint [email protected]
S1NG000880106/980 network). Complaint received from other bank. the entry in BGL 98581 Management [email protected]
6 EJ Branch has either confirmed excess cash or has not from excess cash. Department [email protected]
ERR/MACHB11246 responded within time which is considered as (CMD)
deemed acceptance of excess cash.
6 DT12-Feb-18 Other bank customer on SBI ATM (VISA network). Branch has to reverse Complaint [email protected]
ACS1BB012355001/9 Complaint received from other bank. Branch has the entry in BGL 98581 Management [email protected]
469 ERR/VA1705877 either confirmed excess cash or has not responded from excess cash. Department [email protected]
within time which is considered as deemed (CMD)
acceptance of excess cash.
7 S1BC000695072 SBI customer on SBI ATM. Complaint received. Branch has to provide Complaint [email protected]
txn2994 030218 Branch has either confirmed excess cash or has not “No excess cash Management [email protected]
ERR/SBO_I319614 responded within time which is considered as certificate” within time Department [email protected]
deemed acceptance of excess cash. Here BGL 98581 if there is no excess (CMD) [email protected]
is debited on last day. cash otherwise,
reverse the entry in
BGL 98581 from excess
cash.
8 ADM NT SBI customer on SBI ATM. Complaint received. Credit has already Complaint [email protected]
DC031109621 9986 been provided in BGL Management [email protected]
030218 98582 of the Branch. Department [email protected]
ERR/SBO_I320811 The Branch has to (CMD)
reverse the entry of
BGL 98581 with credit
in BGL 98582
9 IO SBI customer on SBI ATM. Complaint received. On Branch has to reverse Complaint [email protected]
DECISION_00107610 rejection of claim from CMD team, the case has the entry with excess Management [email protected]
6 280118 308 been referred to Internal Ombudsman and he has cash, if available, Department [email protected]
ERR/SBO_I296937 decided against the Bank. otherwise initiate the (CMD)
process for write-off.
10 AR_DM3719 191117 Other bank customer on SBI ATM (NFS network). Branch has to reverse Complaint [email protected]
FFNS003401004 Arbitration case where decision is against SBI. the entry with excess Management [email protected]
26407945649 Transaction amount is debited with this narration. cash, if available, Department [email protected]
otherwise initiate the (CMD)
process for write-off.
11 PL_AR_DM3719 Other bank customer on SBI ATM (NFS network). Branch has to reverse Complaint [email protected]
310118 Arbitration case where decision is against SBI. the entry by debit to Management [email protected]
Penalty amount is debited with this narration. BGL 2399995. [email protected]
 FFNS003401004 Department
26407945649 (CMD)
12 PL_PA_ACPT2657 Other bank customer on SBI ATM (NFS network). Branch has to reverse
Complaint [email protected]
310118 Pre-arbitration case raised by other bank and the entry with excess
Management [email protected]
FFBT000324069 accepted by SBI. In this case either Branch has cash, if available, Department [email protected]
27085494377 confirmed excess cash or has not given any otherwise initiate the
(CMD)
response leading to deemed acceptance. process for write-off.
13 CB_EJ/FSS6209 Other bank customer on SBI ATM (NFS network). EJ This entry need to be Complaint [email protected]
220118 is not available / not provided by EJ vendor in time. recovered from EJ Management [email protected]
S10K013032001 This entry is debited in BGL 98581 of LHO only. vendor’s monthly bill. Department [email protected]
27424713707 (CMD)
14 GFBV000246043 SBI customer on SBI ATM. EJ is not available / not This entry need to be Complaint [email protected]
txn3116 130218 provided by EJ vendor in time. This entry is debited recovered from EJ Management [email protected]
EJ/NCR/SBO_I31608 in BGL 98581 of LHO only. vendor’s monthly bill. Department [email protected]
2 (CMD)
15 DT30-12-2017 Other bank customer on SBI ATM (mastercard This entry need to be Complaint [email protected]
S1BW004202001/92 network). EJ is not available / not provided by EJ recovered from EJ Management [email protected]
04 vendor in time. This entry is debited in BGL 98581 of vendor’s monthly bill. Department [email protected]
EJ/AGS/MACHB9404 LHO only. (CMD)
16 DT23-Dec-17 Other bank customer on SBI ATM (VISA network). EJ This entry need to be Complaint [email protected]
ACS1NB000933107/2 is not available / not provided by EJ vendor in time. recovered from EJ Management [email protected]
855 EJ/VA1704504 This entry is debited in BGL 98581 of LHO only. vendor’s monthly bill. Department [email protected]
(CMD)
17 ADM NT IN 100518 Our Bank/Other bank customer on SBI ATM. Admin Branch will have IT R&S AC [email protected]
7469 decreased more than the transaction amount. This excess cash with which Department [email protected]
S1NZ000846151 entry is debited in BGL 98581 of Branch. to adjust the debit in
20020084600002750 98581.
18 CTSWOS 100518 Customer deposited cash in CP. Admin not Branch should have IT R&S AC [email protected]
1089 increased but BGL 3198 was debited and customer excess cash against the Department [email protected]
S5NA017986622 account was credited. However, BGL 3198 was said transaction which
9999999999999999 debited and customer account was credited should be adjusted to
reverse the debit in
98581.
19 SWOO 00000010865 Customer account not debited at the time of Branch to recover the IT R&S AC [email protected]
14-APR-18 transaction. Such entries will be posted on T+2 amount from Department [email protected]
810418362504 working days by debit to customer and in case of customer to reverse
H1787800 insufficient balance in customer’s account 9881 of the debit in 98581.
home branch will be debited.