DBS IDEAL

Getting Started Guide

I am
in need of an Internet
banking system that can
fulfill all business needs
with ease

We are
making DBS IDEAL
faster, simpler and smarter

www.dbs.com.sg Living, Breathing Asia

 Overview of IDEAL 3.0 1 What you need to begin

For a smooth experience while using DBS IDEAL, ensure your computer or laptop is
equipped with the following:

• Latest 2 versions of major browsers i.e Internet Explorer 11 (and above),

1 What you need to begin.................................................................3
Firefox, Chrome or Safari

How to login....................................................................................4 • Broadband Internet Access

2
• Adobe Acrobat Reader version 5 and above for report generation
3 How to use the dashboard.............................................................5 (http://www.adobe.com)
• Turn off your pop-up blocker or include https://ideal.dbs.com in the pop-up
4 How to view your account balances..............................................7 blockers exclusion list
• 7zip or equivalent software to unzip encrypted reports sent to you
5 How to manage your cheques...................................................... 9

6 How to view reports.....................................................................10 You will receive the IDEAL welcome pack that contains the following items:

• Login Credentials
7 How to make payments................................................................14
- Organisation ID

8 How to utilise your FX contract....................................................16 - User ID

- One Time Registration Code
9 How to approve transactions.......................................................17 • Security Device

10 How to manage your beneficiaries..............................................18

Please ensure that you have provided us with a valid email address and mobile
11 How to use reminders & alerts.....................................................20 number to facilitate your first time registration.

You will be required to set a new Login Pin on the first page.
12 How to use mobile banking.........................................................22
Note: If you have forgotten your PIN after logging in, please use “Forgot Login PIN”
on the main page.
13 How to view trade transactions...................................................24

14 How to submit trade applications................................................27

2  | Contents What you need to begin   | 3

 2 How to login 3 How to use the dashboard

Get ready to improve the way you do business. The following easy steps are all you This is your launch pad with all your banking information at a glance.
need to take to begin transacting online.
Here’s how to customise the Dashboard to access the information you need
To access the login page, enter https://ideal.dbs.com/ in your browser. most frequently.

5 6
1 6 8

1 3 5

2
4
3

4
7

1 Login using Org ID and 3 View latest security 5 For ways to reach us 1 Manage Multiple Companies 4 Enquire - Balances
Access your multiple companies The top 5 Accounts, Fixed Deposits and Loans
User ID threats
from the drop-down menu. balances will be displayed.

2 Input Registration Code 4 Reset your Login PIN if 6 Select your language of You may also set one a group You may select your favourite 5 accounts to be
for first-time login you have forgotten it choice company as the default company. displayed on the Dashboard by using the “Edit”
function.

2 Outstanding / Pending Alerts

Stay informed of outstanding or
pending approvals.

3 Make
Access different creation
functions such as Make a Single
Payment and Manage Beneficiary
Details.

Authenticate with Security Device

4  |  How to login How to use the dashboard   | 5

 4 How to view your account balances
5 Edit Function 7 Edit - Shortcuts
Customise what you would like You may edit the shortcuts you wish to have
to see on the dashboard with this on your Dashboard. With IDEAL, you can view and easily export your account balances and transaction
function. details from up to 6 months back.

To view your account balances

6 Quick Search Function To get to Balances
An easy-access Search Accounts  ›› Balances
function lets you searh for
cheques, payments and recent
activities, including Trade
transactions and documents.
2
1
8 Resources
View the latest release notes, user guides
and up-to-date product information. 3

Archived Statement To get to Activities

1 4 Click on Account in Balances
Access your balances of up to
past 6 months (See next page for details)

2 5 Consolidated Balance
View your latest balance,
Export Statement consolidated under your
Export your account statement preferred currency
in your preferred format
(Excel, PDF and HTML)

3 Account Balance
See all your account balances
in a single view, or simply
click to access your account
statement

6  |  How to use the dashboard How to view your account balances   | 7
 To view your transaction details
5 How to manage your cheques

The Cheque Status Search will automatically fetch and display all cheques in historical
order, including the Payee Name, Amount and Customer Reference.

1 Users may now also initiate a Stop Cheque request immediately from the Cheque
Inquiry screen.

1
3
4

1 Archived Statement 4 Advice

Access up to 6 months of your View your Account Transfer, 1 Filter Function 2 Stop Cheque
past statements to help you Domestic Transfer and Search for a particular cheque Initiate a stop cheque directly
reconcile your accounts Telegraphic Transfer transaction from this screen
advices with a single click

2 Account Summary
Get an overview of your account –
including balances, overdraft limit
and hold amount

3 Enhanced Statement Information

Your account statement gives
you more information for easier
reconciliation

8  |  How to view your account balances How to manage your cheques   | 9
 6 How to view reports

You can now personalise and schedule your reports to be viewed at your convenience. Export to PDF,
Excel, PowerPoint
Print report
1 Click to view report and RTF formats

To manage your reports

To get to Reports
Accounts  ››  Reports

2 Click to personalise report.

Personalised report filter criteria will be saved here for re-use.

10  |  How to view reports How to view reports  | 11

 Scheduling your report to be sent to your email
To get to Report Scheduling
Accounts  ››  Schedule Report Export 1 Click to schedule a report.
You may also password protect your report.

Report Scheduling Form

At the scheduled time, the report will be sent to your designated email

12  |  How to view reports How to view reports  | 13

 3. Templates
7 How to make payments Create templates for recurring payments and utilise them in the future.

DBS IDEAL provides you with various payment instruments for your different To get to Templates
online payments. Payments  ››  Tools  ››  Templates 1

4 ways to make payments easily:

1. Transfer Wizard
2. Copy
3. Templates
4. File Upload

1. Transfer Wizard
Guides you to select the appropriate payment type.

To get to Transfer Wizard

Payments  ››  Transfer Wizard

2
2
1
1 Create a template by selecting 2 Use your templates for
your payment type from the making payment.
shortcut list

4. File Upload
1 Select your bank account to debit 2 Transfer Wizard will show the
To get to File Upload
from, bank to send payment to and available Payment Types for
payment currency your use Payments  ››  File Transfer  ››  Upload Profiles

2. Copy

1 Select the transaction 2 The copy function allows 2

you wish to copy from you to create a copy of the
the Transfer Centre selected transaction

14  |  How to make payments How to make payments  | 15

 8 How to utilise your FX contract 9 How to approve transactions

Use preferential rates of your FX contracts (up to 2 FX contracts) for your To get to Approval List
payments and transfers. Payments  ››  My Approvals
To use your FX contract

1 Select payment to approve 2 Click

3
Payment form

3 View a summary of transactions to be approved

Select the FX contract that you have previously booked

(applicable for selected countries only)

16  |  How to utilise your FX contract How to approve transactions   | 17

 Using Beneficiary Library
10 How to manage your beneficiaries

You can create and save your frequently used beneficiaries so that you can easily use
them again for your payments in the future. 1

To create beneficiaries
To get to Beneficiary Library
Payments  ››  Tools  ›› Beneficiaries 1 On your payment forms, search through your list of beneficiaries. Send payments without
having to input all beneficiary details again

To send advices to your beneficiaries

Send payment advices to your beneficiaries upon successful transaction via Fax or Email
1 Create new beneficiary for Domestic Transfer or Telegraphic Transfer

2 Bank lookup: This function provides you with relevant bank details required for your transfer

3 Enter the bank name

Email notification sent to your beneficiaries
4 System displays a list of banks based on your input for your selection

18  |  How to manage your beneficiaries How to manage your beneficiaries  | 19
 2 Click to create an alert
11 How to use alerts and reminders

Now, you will never miss a payment due date or account balance with this highly
efficient alert feature.

You can implement personalised alerts and reminders to yourself.

To create an alert
Create various alert types to notify you of important situations like high and low
account balances; and upcoming payment overdue.

Manage your alerts and reminders

Preferences  ››  Alerts / Reminders
2 3 1

3 Click to create a reminder and have it send to you at your designated time

1 Click to specify your delivery method for your alerts and reminders

20  |  How to use alerts and reminders How to use alerts and reminders  | 21
 You can now use IDEAL Mobile to book FX contracts. This new feature is available
12 How to use mobile banking to all DealOnline customers, and even boasts the same preferential rates as that on
DealOnline.

DBS IDEAL Mobile app allows you to login with just your PIN so that you can view your Contracts can be booked in the following options:
banking information such as account balances and cheque status easily. You can also - Outright (Full settlement in one go)
now make payments quickly and approve them anytime, anywhere. - Time Option (Partial settlement over a period of time)

Book a deal in 3 simple steps:

Download the IDEAL mobile application from

the Apple App Store and Google Play Store

Login with your existing

user ID and PIN
to view balance and
cheque status
View your account balances Mobile Approvals

Main menu Cash & Payments

22  |  How to use mobile banking How to use mobile banking  | 23
 To search for a particular trade transaction
13 How to view trade transactions To get to Transaction
Trade Finance  ›› Search ››  Transaction
2
You can view your trade transactions via recent activities or by performing a trade inquiry.

1
To view your recent trade transactions
To get to Recent Activities
Trade Finance  ›› Manage ››  Recent Activity

1 Click to filter your displayed transactions by product type and expiry dates

1 Click to filter your displayed trade activities by altering the following search criteria

2 Search by bank or customer reference number

2 Click for more filtering options

24  |  How to view trade transactions How to view trade transactions  | 25
 14 How to submit trade applications

3 Click to view your selected transaction

You can create various trade instruments.

To create a trade transaction

To get to Transaction Create
Trade Finance  ›› Manage  ›› Transaction Create

1 You can create various trade instruments

Transaction Detail

2 Within various instruments, you can input details using

templates previously created
4

View your
Reference Document
with a single click

Reference Document

26  |  How to view trade transactions How to submit trade applications   | 27
 For more information, visit www.dbs.com/ideal
BusinessCare hotlines for all countries:

Singapore Hong Kong China India

1800 222 2200 +852 2290 8068 400 821 8881 1800 419 9500
(Main number) (Main number) (Main number / Toll-free: Chennai)

Hong Kong Branch

+65 6222 2200 +852 3668 9980 +86 755 22233570 +1800 103 6500
(Others) (Primary line for overseas callers) (Toll-free: Chennai)

+86 21 20610870 +91 44 4334 6600

Macau (Secondary line for overseas callers) (Others)
Taiwan
+853 8895 0614
0800 808 889 (Main number)
(Main number)
Indonesia
+853 8895 0632
+886 2 6612 9889 (Others) +62 21 1500327
(Others) (Main number)

Upload and attach supporting documents

Attach and edit standard clauses

Terms and conditions apply. Information is correct as at the time of printing.

DBS BANK LTD Co. Reg No. 196800306E
March 2016

28  |  How to submit trade applications