Icfai University, Hyderabad: Bussiness Histoy Report On "Volkswagen-Brief History"
Icfai University, Hyderabad: Bussiness Histoy Report On "Volkswagen-Brief History"
Icfai University, Hyderabad: Bussiness Histoy Report On "Volkswagen-Brief History"
SUBMITTED BY:
DEBASHIS 21BSPHH01C0328 04
CHATTERJEE
HARSHITA KULLA 21BSPHH01C0457 09
KUNAL CHOUDHARY 21BSPHH01C0595 14
CHICHULA PAVANI 21BSPHH01C0313 19
HARSH PATWA 21BSPHH01C0450 24
SUBMITTED TO :
G. ASHOK KUMAR SIR
INDEX
1. INTRODUCTION 1-2
8 REFRENCES 26
INTRODUCTION
Volkswagen Group is a global automobile manufacturer, leading the passenger car segment with
9.8MM sales and ranking among the top 5 brand-driven OEMs in 2015.
Customer mapping is also known as geographical market analysis and it is the Easiest Way to
Identify Where your customers come from and who they are .This project focuses on to know
the profile and from which geographical part of Jodhpur. The potential customer of Volkswagen
cars can be and what is the customer behavior of various users of cars like how many cars do
they have and after how much do they like to change their cars. The whole survey has been
done in various parts of jodhpur city like Mogra village, Banar Army Area, Old pali road ,New
pali road, Industrial Area, Housing board, Sastri nagar etc.
So in this research I studied the mapping of the customers and behavior of the customers. So,
overall it was a great learning experience for me to get such introspection about the automobile
industry and various aspects related to its marketing strategy.
The dawn of the automobile actually goes back to 4000 years when the first wheel was used for
transportation in india. In the beginning of 15 th century, Portuguese arrived in China and the
interaction of the two cultures led to a variety of new technologies, including the creation of a
wheel that turned under its own power. By the 1600s small steam-powered engine models were
developed, but it looks another century before a full- sized engine-powered vehicle was created.
Brothers Charles and Frank duryea introduced the actual horseless carriage in the year 1893. It
was the first internal-combustion, motor car of America, and it was followed by Henry Ford’s
first experimental car that same year.
Nearly 18% of the total national income is being incurred from the automobile industry. From
this we can estimate how important the automobile industry is in the improvement of GDP of a
country . In India, the automobile industry has a growth rate of 10-12%.
Dependence of foreign technology swabbed and manufacturers were forced to localize their
products; import substitution became the order of the day. Though we learnt to localize, the cars
we made were all outdated designs with little or no improvements for decades. The automotive
industry stagnated under the government’s stifling restrictions and the Indian car buyer was on a
waiting list that at one point stretched to eight years!
This attempt at self-reliance failed miserably because of the industry’s isolation from the best
technology. The Japanese and later Korean auto industries were also highly protected in their
formative years but they never shut the door on technology. Instead, they relentlessly tapped the
best talent pools in the world to absorb the know-how to produce good cars.
One of the most important in the Indian automotive industry’s history was written by Maruti. It
marked the Indian government getting into the far business in the early 1980’s a radical shift in
thinking after decades of treating cars with disdain. The Maruti 800 went on to become the
staple car of India and put a nation on wheels. This little car set a benchmark for price, size and
quality and structured India as a small car market.
It wasn’t till 1993 that things started to change for the Indian car buyer. With the liberalization of
the economy, a host of international car markers rushed in. But most of them were in for a shock
as Indian customers rejected their product. Indian customers refused to allow the glitter of
prestigious brands blind them to the outdated and overpriced products they were offered.
The Indian consumer wanted super value, and rewarded the brands that delivered it,
handsomely. This was ironically due to the license raj that forced Indian car markers to be
innovative and develop products frugally. India’s frugal engineering skill has now caught the
world’s imagination, and an increasing number of car markers are preparing to set up major
capacities here. People’s aspirations are rising and so are their mistakes, and have got their
finger on the pulse of the market. Get the right product and the rewards are handsome.
EXECUTIVE SUMMARY
Customer mapping is the easiest way to identify where your customers come from and who
they are.
Customer Mapping
Customer mapping shows organizations which neighbourhoods and markets they are serving
with their products. The results of customer mapping can often be surprising and show trends
that were otherwise unknown.
In addition, customer mapping can be applied not only to an entire client database, but also to
selected kinds of customers such as:
● Those who have bought certain products, or certain services
● Those whose purchases exceed a specified amount
To gain the greatest value from customer mapping, it can be combined with market share
analysis to reveal the strongest areas that are being reached, and those that are not being
reached.
Strategies for Customer Mapping
What is a geographic market worth to your business? Mapping Analytics will help you find the
answer. Market potential can be expressed as a function of :
● The number of customers purchasing
● Amount purchased
● Frequency of purchase
It all depends on your specific needs. Mapping Analytics can advise you on the best approach to
sizing any market.
● A bottom up approach to market sizing starts with your customers. How much and often
do they buy? What is their profile? How many potential customers do you have in the
market based on your customer profiles? How can you reach them?
● A top down approach starts with market and industry dta. It takes a close look at a
geographic market area and profiles the consumers and business to let you know their
propensity to buy your products and services.
Mapping Analytics has expertise in both these approaches to market sizing. We also have a
wealth of data sources through partnerships with the best data providers in the industry. We
can match the right data for market analysis to your business and market strategy.
We often use lifestyle clustering systems to size consumer markets. Clustering systems under
the premise that “birds of feather flock together” That means people with similar buying
behaviours and demographic profiles tend to live close together. This helps you identify
neighborhoods or markets where your potential is highest.
● Cluster analysis identifies key segments in the population that are more likely to
purchase your products than the average consumer.
● Knowing in which clusters people reside provides a reasonable means of understanding
and predicting how they will behave.
● Understanding which clusters are more likely than others to purchase allows.
Market analysis services from Mapping Analytics will provide the key intelligence we need to
rank and prioritize markets.
The top new geographic markets to target based on customer or revenue potential and which
markets where we currently do business have untapped potential. Gaining this market
understanding is essential to growing and expanding our business. But it isn’t enough on its
own.
Demographic Site Selection
● Customer profiling
● Mapping customer locations
● Competitive analysis
● Trade area development and mapping
● Demographic, Census,and market data analysis
● Market potential analysis
Customer Profiling
Customer profiling services from mapping analytics create descriptive segments or groups
of your customers. Each segment has specific defining characteristics. A customer segment
is not as simple as applying a demographic label, such as “women aged 45-54” or “ business
with revenue>500 milion.
Those descriptions alone won’t tell you enough about your customer. For example, not all
women aged 45-54 have the same tendency to purchase your products. So a profile like
this may not help you so much, and you may waste resources marketing and selling to the
wrong people.
That’s why Mapping Analytics takes a more comprehensive and disciplined approach to
customer profiling. We use your own customer data, lifestyle cluster data, and analytical
techniques. The result is a more accurate description of your customer that can be used to
identify areas where you can find more of your best customers.
By surveying consumers about their attitudes toward the leading products in a market,
marketers can map customers' dominant attitudes toward products. Market research
companies such as Simmons conduct detailed interviews to gather the data needed to
identify clusters of buyer attitudes.
ABOUT THE FOUNDERS
Three functionaries of the German Labour Front (DAF), Paul A. Brinckmann, Alexander
Halder and Werner Boltz, sign the articles of association establishing the “Corporation to
prepare the way for the German People’s Car “ before a notary public in Berlin. The stated
purpose of the company is the “planning and technical development of the German People’s
Car”.
The three directors of Volkswagenwerk GmbH and staff from Porsche KG set off on a four-
week trip to Detroit in order to broaden their knowledge of Ford’s mass production methods
and to buy specialist American machinery. They also recruit a number of German-American
experts employed at Ford.Franz Xaver Reimspieß, an engine designer at Porsche KG, created
the Volkswagen trademark, the ”letters V and W contained in a circle”. The registration
application was filed on October 1, 1948 and the trademark was registered with the German
Patent Office on November 21, 1953. The plan was to carry through with this Nazi prestige
project which was aimed at improving the image of its leisure time organization. The
Volkswagen was the main attraction of the international automobile show in Berlin in the
early 1930s, not as a brand name, but as a classification
DESIGN FORMULATED BY
During the 1950s, Volkswagen was already considered a symbol of West Germany‘s
economic miracle. Just like the Beetle itself, the company‘s success resulted from a
conspicuous profile and constantly improved engineering. The factory‘s capacity as well as
the rationalization offensive introduced in 1954 created the technical prerequisites required
for the standardized production of the V W 1200. Volkswagen was able to shape its long-
term growth strategy by combining mass production, global market orientation and the
integration of its workforce.
Europe‘s economic recovery and the struggle for industrialization of Third World countries
resulted in an advantageous situation for the export of Volkswagens. As it turned out,
international trade based on bilateral agreements proved beneficial for Volkswagen. The
dollar shortage in most countries temporarily weakened the American competition, but the
export possibilities of the German rivals were limited by production capacities. As a public
company, Volkswagen could hope for the support of the federal government, which, by
negotiating trade agreements, opened up export possibilities for the German industry. With a
market share often reaching 50 percent of the entire German automobile export business,
Volkswagen was the most important earner of foreign currency and the leading German
automobile exporter during the 1950s.
Volkswagen celebrated its greatest triumphs on the domestic market, where the Beetle
became a symbol of Germany‘s economic miracle. The dream of a popular automobile that
was born around 1900 thanks to the birth of a new engineering era and which was later
abused by the Nazis for their own political ends, finally flourished in a late but equally
terrific manner. The Beetle was the best selling automobile of the decade and had a market
share of around 40 percent. Engineering and design created the halo of a ”classless“ auto
representing the self-confidence of a growing consumer society and the fundamental change
of the passenger car from being a luxury item to becoming a consumer good for all segments
of the population
Mass production of the Beetle and the flourishing export business helped Volkswagen reach a
leading position in Europe. Thanks to greater productivity, the company built twice as many
automobiles in 1964 as the second place manufacturer. In Germany, Volkswagen reached a
share of almost 33 percent in the passenger car market, and more than half of newly
registered vans carried the Volkswagen trademark. Volkswagen overcame the switch from a
seller‘s market to a buyer‘s market during the earlier 1960s without a slump in sales by
adding the V W 1500 to its product range and by increasing its presence on international
markets. In 1963, the world‘s largest automobile exporter sold about 60 percent of its
production to European markets and to the United States, where the Beetle‘s popularity was
comparable to its dominance at home
The transformation of the model mix within just a few years was accompanied by far-
reaching changes in production. In order to apply the high level of mechanization of the
Beetle to the following generations of Volkswagens shaped by a wide variety of models
innovative engineering and organizational production procedures were required. To this end,
the company embarked on an investment program involving 2.5 billion DM between 1972
and 1975, with which the technical basis for the production of a new range of products was to
be created. The plants in Wolfsburg and Emden were equipped with a suspension assembly
system in 1973 allowing for production that is more flexible and for improvement of
assembly conditions. The use of electronic data processing greatly aided rationalization, for
example in the press shop, where production was now directed and controlled centrally. The
company reduced the production of air-cooled engines, while increasing capacities for water
cooled engines and included new engines with the appropriate manual and automatic
transmissions in its program.
The Volkswagen Group initiated strategic change during the severe global recession of
1992/93. Volkswagen concentrated more closely on highlighting product diversity as well as
increasing productivity and earnings power. Group modernization was linked with a
globalization process aimed at establishing highly-efficient production sites and effectively
reshaping the functional division of labor in the global production network. The Wolfsburg-
based automaker was responding to structural problems specific to the industry and the
company itself which became more pronounced during the recession as sales plummeted.
Price competition, particularly from the Japanese automotive industry increased the pressure
on the global player to streamline and cut costs, while market saturation in Western Europe as
the economic upturn triggered by German reunification petered out dampened growth
expectations. Volkswagen‘s attempts to improve the diesel and gasoline engines and to make
its vehicles environmentally friendly are manifested in technical innovations. Volkswagen
proves its creativeness in this field by developing a highpressure pump-jet injection system
especially for the 3-liter Lupo and which is gradually being integrated into the standard
production for other Volkswagen Group models. The new direct-injection technology lowers
fuel consumption by 15 percent, while improving torque and performance.
GROWTH ANTICIPATED
Volkswagen anticipated that automotive financial services be of great significance to global
vehicle sales in 2021, particularly in the context of the ongoing challenges posed by the
Covid-19 pandemic. It is believed that the company is well prepared and overall for the future
challenges pertaining to automotive business activities and for the mixed development of the
regional automotive markets. The brand diversity and presence in all major world markets,
our broad and selectively expanded product range, and our technologies and services put us
in a good competitive position worldwide. As part of the transformation of our core business,
we are positioning our Group brands with an even stronger focus on their individual
characteristics, and are optimizing our vehicle and drive portfolio. The focus is primarily on
our vehicle fleet’s carbon footprint and on the most attractive and fastest-growing market
segments. In addition, we are working to leverage the advantages of our multiband Group
even more effectively with the ongoing development of new technologies and the
enhancement.
OVERVIEW
For Volkswagen, following through on its corporate social obligation (CSR) is the
organization's method of adding to economical turn of events. Today, the guideline of
manageability is all around acknowledged across the globe. So, this guideline is a vow to
forestall the possibilities of people in the future being lessened because of the manner in
which we work together and burn-through assets. A reasonable methodology requires natural,
monetary and social goals to be aligned. As a worldwide association, Volkswagen is focused
on satisfying its corporate obligation and draws on the entirety of its imaginative strength to
make a powerful commitment to supportable versatility. The organization does this by
creating vehicle innovation that is as perfect and as proficient as could be expected.
Volkswagen's corporate moves additionally make into account the organization's obligation
to shield work and guarantee productivity in equivalent measure.As a decent corporate
resident, Volkswagen has been focused on its social duties since the very beginning. At the
Group's different locales all throughout the planet, social turn of events, social drives and
instruction are upheld in a similar way as tasks fully intent on creating provincial
constructions and advancing great wellbeing, just as undertakings identifying with game and
nature protection.
THE WORK2WORK
Staff idea dispatched in 2001 is a program for representatives who can't keep working in
their unique post because of limitations of different sorts. Work2Work extends to them an
employment opportunity that suits their capabilities and capacities proper work that adds
esteem. Thusly, esteem appreciation becomes esteem creation.
As one of the ventures shaping piece of its obligation to the country, Volkswagen gave
2,000,000 euro to another young place at its site in Uitenhage. This venture was intended to
take care of the development expenses and running expenses of the office for a very long
time. The middle is important for the LoveLife Foundation, and the battle against AIDS is a
key core interest. LoveLife runs 19 multi-utilitarian youth communities all over South Africa.
These focuses incorporate clinical offices, counsel rooms, a library, sports and sporting
offices and a nearby radio station. The LoveLife programs are controlled by deliberate public
youth government assistance association Ground breakers, along with around 4000 schools,
500 state centers and more than 150 neighbourhood non-government associations in South
Africa. Volkswagen is utilizing this undertaking to expand its neutralize AIDS in South
Africa.
AWARDS
Think Blue Factory under this name, Volkswagen pools its actions to accomplish an enduring
and persistent improvement in the natural similarity of its creation measures. The ambitious
objective: to accomplish a 25% decrease in energy utilization, squander, airborne
emissions,water utilization and CO2 outflows per vehicle created by 2018.
The GreenTec Award recognizes, for instance, the utilization of geothermal energy at the
Emden area. Because of elective fuel sources, the requirement for an extra nuclear energy
plant with a limit of 12,000 megawatt hours was stayed away from: another lobby for the
body shop was based on around 5,000 heaps, 3,000 of which are utilized to lessen water
temperature at a profundity of 20 meters. The water is then utilized for cooling the welding
gear, which thusly warms it up so it would then be able to be taken care of into the lobby
warming framework.
CRITICISM FACED BY VOLKSWAGEN AFTER
PERFORMING CSR ACTIVITY
Sadly, Volkswagen hand gone a time of clouded side possessing to the new arrival of Golf
7owning to fuel utilization which completely repudiated to the strategy of natural well
disposed, and the ecological activists were extremely worked up at the fuel utilization of the
new Golf, asserting the surpassed gas emanation. The dissent more likely than not come as a
discourteous shock to the vehicle maker and surrender a wake call to the monster. Likewise,
Greenpeace guaranteed that the auto monster has not made eco-friendly and fuel saving
vehicles, and Greenpeace additionally called attention to that Volkswagen "was utilizing its
solid political muscle to campaign against key climate laws" in spite of asserting that needed
to be "the most Eco-accommodating vehicle produce on the planet", which not just obliterate
the climate because of the enormous dislodging yet in addition identify with the unmerited
rivalry claiming to the illicit campaign. From previously mentioned, these huge relocation
vehicles made by Volkswagen, partly, harm the standing of Volkswagen and annihilate its
drawn out arrangement of maintainable improvement just as abuse the objective of CSR.
STRENGHTS:
It works its activity in excess of 153 nations. It has 100 vehicle fabricating plants in
North and South America, Europe, Africa, Asia, and Oceania.
3. Strong R&D
It has solid innovative work segment which altogether works on new public interest,
plans, and mechanical developments of the vehicles.
WEAKNESS:
We realize that carbon-di-oxide hurts the biological system. Three of their most
dynamic brands named Porsche, Lamborghini, and Bugatti radiates unnecessary
carbon-dioxide. Also, if any administration makes any move against it, it might
hurt the organization definitely.
OPPURTUNITIES:
1. Evolving Innovation:
It can change its innovation to greater climate cordial vehicles which offer them chances to
stay away from vulnerability.
Any administration put any limitation on discharging carbon-di-oxide, it will hurt the
organization.
With the diminishing fuel value, the interest of half breed vehicles will be going
down.
Brands like Toyota, Fords are catching agricultural nations like Bangladesh, India
where Volkswagen holds a low part of piece of the pie.
COPING WIH THE CHANGES
Volkswagen perform less adequately in hardly any geographic regions on the planet,
for example, in the US market were Volkswagen acquired distinctly about 5% piece
of the pie as they neglected to draw in purchasers, so Volkswagen ought to especially
zero in on these spaces.
Volkswagen's game vehicles that discharge high measure of carbon dioxide and
furthermore considered fuel wasteful which will influence the brand notoriety, so it
should be improved to reinforce their image picture.
Volkswagen traveller vehicles is over the top expensive to purchase for lower and
furthermore working-class individuals, so Volkswagen should deliver vehicle that the
overall individuals can stand to purchase their item.
1960s - Stardom
During this decade changes were made to the Type 1 Beetle’s engine to upgrade from 1200cc
to 1500cc. and new models were introduces too. VW expanded its product line in 1961 with
the introduction of four Type 3 models (Karmann Ghia, Notchback, Fastback, and Variant).
In addition to the Type 3 models, in 1969 the bigger Type 4 models (411 and 412) were
introduced in the market. These differed significantly from previous vehicles with the notable
introduction of monocque/unibody construction, the option of a fully automatic transmission
and electronic fuel injection.
In the same year, Disney released the first in a series of movies called Love Bug about
Herbie, a VW Beetle with a mind of its own. The Love Bug was the second highest grossing
film of that year, earning over $51.2 million at the American box office.
This was not the end. 1969 also say Volkswagen merge two previous purchases — Auto
Union, owner of the discontinued Audi brand, and NSU Motorenwerke — to create what we
know as the modern-day Audi, Volkswagen’s luxury brand.
1970s – Change in Style
On February 17, the 15,007,034th Type 1 Beetle was made, taking over the Ford Model T
as the most produced model in the history of automobiles. But following it were a couple
of lousy years in terms of sales for the company. A change was desperately needed, if
Volkswagen wanted to stay competitive in the industry and this change was brought in by
adopted some of the Audi car designs.
First in the series was the Volkswagen Passat (Dasher in the US), introduced in 1973,
a fastback version of the Audi 80, using many identical body and mechanical parts. This
was followed by the Scirocco. It was coupe was designed based on the platform of the not
yet released Golf, it was built at Karmann due to capacity constraints at Volkswagen. The
pivotal model though, emerged as the Volkswagen Golf in 1974 and was marketed in the
United States and Canada as the Rabbit. Volkswagen even opened its first U.S. factory in
New Stanton, Pennsylvania, for North American production of the Rabbit in 1978.
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