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TQM-important Questions

The document contains 10 units with important quality management questions in each unit. The units cover topics such as the dimensions of quality, total quality management principles, quality councils, quality statements, strategic quality planning, quality policies, customer relations management, quality tools such as Pareto charts, cause-and-effect diagrams and PDCA cycles, statistical process control, benchmarking, quality management systems, quality circles, quality function deployment, customer satisfaction measurement and customer focus.

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Sridhar Atla
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4K views5 pages

TQM-important Questions

The document contains 10 units with important quality management questions in each unit. The units cover topics such as the dimensions of quality, total quality management principles, quality councils, quality statements, strategic quality planning, quality policies, customer relations management, quality tools such as Pareto charts, cause-and-effect diagrams and PDCA cycles, statistical process control, benchmarking, quality management systems, quality circles, quality function deployment, customer satisfaction measurement and customer focus.

Uploaded by

Sridhar Atla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Unit – 1

Important Questions

1. Discuss the dimensions of the Quality.

2. Define the basic concepts of TQM.

3. List any four principles of TQM.

4. What is the importance of TQM?

5. Discuss the general guideline of a quality council.

6. Evaluate and explain the various quality statements.

7. Discus briefly the meeting agenda in establishment of TQM.

8. Briefly explain the basic steps of strategic quality planning.

9. Explain in detail the policy of quality.

10. Write a brief history of quality in manufacturing.


Unit – 2

Important Questions

1. Discuss the contents include in quality policy.

2.Explain the contribution of leadership for quality.

3. What do you mean by quality policy? Explain the characteristics of


customer satisfaction.

4. Write the principles of customer /suppliers relations.

5. Define leadership and explain the benefits of partnering?

6.Explain the different forms of customer feedback collection.

7.Differentiate between functional team and cross functional team?

8.Explain with a neat sketch of continuous process development.

9.Describe the role of customers partnerships in the process of quality


improvement.

10.Define cross-functional team and mention the benefits of


partnering. Explain what are the key elements in partnering.
Unit – 3

Important Questions

1.What is meant by Pareto chart? What is a Pareto diagram used for?

2.What are the 7 QC tools used for process improvement? Write a brief note
on any 3 tools

3.How do you draw a cause-and-effect diagram? How this cause and effect
diagram is used in TQM?

4. List out the Seven New Management tools. Explain any 3 tools in detail.

5.What is PDPC? How does it help in TQM?

6.What are the three techniquea of Poka Yoke? How can zero defects be
produced in manufacturing?

7.What is matrix diagram in TQM? How it is used to take a better decision?

8. What is acceptance sampling and why do we need it in Quality Control?

9.Affinity Diagram really helps in solving a complex problem. Can you explain
it with a example?

10.Why would you use a relations chart during quality improvement?


Explain with a case study.
Unit – 4

Important Questions

1.a) What is benchmarking? Explain


b) Discuss the pitfalls of bench marking.

2.Explain Japanese 5-S technique and list out its advantages.

3.a) Explain Quality Management Systems.


b) What are the five fundamental benefits expected from the operations of quality
circles?

4.Explain the features of statistical quality control charts for variables and write
its advantages

5.a) Write briefly about Statistical process control charts.


b) Explain benefits of control charts and applications

6.a) Explain the guidelines for quality circles.


b) List out the benefits of forming quality circles.

7.a) Explain various phases of bench marking.


b) State the benefits of bench marketing.

8.Write a note on statistical quality control charts for variables vs. Attributes

9.Write a short note on following quality management systems.


a) QS 9000
b) ISO 14000.

10.What are Quality Circles? Explain the methodology in implementing Quality


Circles in an organization?
Unit – 5

Important Questions

1. What is quality function deployment and its importance?

2.Briefly explain the importance equality function deployment.

3.How is quality function deployment helpful in focusing customers?

4 List out main concept of a quality function deployment in details with an


example each.

5. List out the techniques briefly in customer satisfaction measurement.

6.Explain briefly the importance aspects of customer focus.

7. Differentiate between customer satisfaction measurement and customer


relationship management techniques.

8.a) What is customer focus? Explain.


b) Explain the importance of customer driven quality cycle.

9.Discuss briefly about customer relations management and explain in


detail the techniques involved.

10.Breifly explain the importance of customer relations in customer focus.

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