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Agan Interior Design - Exercise

Agan Interior Design provides home and office decorating services with one consultant who spends an average of 10 minutes with each of the 2.5 customers that arrive per hour. The current wait time is greater than the goal of 5 minutes, so hiring a second consultant who could reduce the average service time to 7.5 minutes would help meet the goal by decreasing the wait time and number of customers in the system.

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340 views2 pages

Agan Interior Design - Exercise

Agan Interior Design provides home and office decorating services with one consultant who spends an average of 10 minutes with each of the 2.5 customers that arrive per hour. The current wait time is greater than the goal of 5 minutes, so hiring a second consultant who could reduce the average service time to 7.5 minutes would help meet the goal by decreasing the wait time and number of customers in the system.

Uploaded by

Louie
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Exercise 2: Agan Interior Design

Agan Interior Design provides home and office decorating assistance to its customers.
In normal operation, an average of 2.5 customers arrive each hour. One design
consultant is available to answer customer questions and make product
recommendations. The consultant averages 10 minutes with each customer.
a. C
Poisson arrivals and exponential service times.
b. Se
an average of 5 minutes. Is this goal being met? If not, what action do you
recommend?
– The waiting time was greater than 5 minutes, thus the goal was not met.
Hence, the probable solution can be; first is to lessen the average time spent for
each customer, and second is to hire additional consultant.
c. If t
is the mean service rate? Will the service goal be met?
– The average service rate is 12 minutes; thus, the goal is still not met.
d. Sh
scenario.
– Yes, Agan should consider hiring a 2 nd consultant to lessen the time spent in
waiting and in also in their service.

Operating K= 1 K=1 w/ K=2


Characteristics improvements
Probability that 2.5 2.5
P0=1− P0=1−
there are no 6 7.5 1
P 0=
customer at the ¿ 0.5833 ¿ 0. 6667 1 2.5 2
2.5 2
fast food? [( )( ) ] ( )
0! 6
+1/2 !
6
(
2x
= .6552
Ave. number of 2.52 2.5 2 2.5
Lq = Lq = Lq=0.4356−
customers in the 6 ( 6−2.5 ) 7.5 ( 7.5−2.5 ) 6
waiting line? ¿ 0.2976 customers ¿ 0. 1667 customers ¿ 0. 0189 customers

Ave. no. of 2.5 2.5


L=0.2976+ L=0.2976+ 2
customers in the 6 7.5
( 2.5 x 6 ) 2.5 ( 0.6552 )
( )
system? ¿ 0.714 3 customers ¿ 0. 50 customers 6 2.5
L= 2
+
( 2−1 ! )( 2 x 6−2.5 ) 6
¿ 0. 4356 customers
Ave. time a 2.5 2.5 0.0189
W q= W q= W q=
customer will 6 ( 6−2.5 ) 7.5 ( 7.5−2.5 ) 2.5
spend waiting in ¿ 0.119∨7.14 minutes ¿ 0.067∨4 minutes ¿ 0.008∨.48 minutes
line?

Ave. time a 1 1 0.4356


W= W= W=
customer will 6−2.5 7.5−2.5 2.5
spend in the ¿ 0.2857∨17.14 mi ns . ¿ 0.20∨12mi ns . ¿ 0.1742∨10.45 mi ns .
system?
Probability that an 2.5 2.5 2.5
Pw = =0.4167 Pw = =0.3333 Pw = =0.2083
arriving customer 6 7.5 12
would wait for
service?

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