University of St.

Thomas of Mozambique
Business School
Semester I Test II
Course: Business Management Academic Year: 2020
Class: 2L3BBM Time: 11h50 – 1h50hrs
Discipline: Organizational Theory & Behaviour Date: 12/ 06/ 2020.

Section I: For each of the questions below, provide a precise and concise answer

1. How have the fields of psychology and sociology contributed to our understanding of organizational
behavior?

2. Why is it important to complement intuition with systematic study in our attempts to understand
behavior within organizations?

3. What is an ethical dilemma? How are organizations responding to these dilemmas?

4. How can Globalization be a challenge to a Manager?

5. Compare and contrast exclusion and intimidation at workplaces with the help of an example.
6. Discuss how job satisfaction can impact productivity, absenteeism and turnover.
7. Discuss the three components of an attitude.
8. Explain the difference between job satisfaction, job involvement, and organizational commitment.
9. What are the three dimensions to organizational commitment? Explain each of them.
10. Different observations suggest that rationality and emotion are in conflict, and that if you exhibit
emotion you are likely to act irrationally. Do you agree with this observation?
11. The relationship between age and job performance is likely to be an issue of increasing importance
during the next decade. Explain.
12. Compare and contrast unfair discrimination and diversity management.

Section 2: For each question below, choose the correct answer and write it on your answer sheet.
Additional explanation to the selected assertion voids the answer. Choose only one answer.
Choosing more than one assertion invalidates them all. (A, B, C or D)

I) The manager at a construction site observes that he is spending a great deal of time interviewing
prospective employees. This is due to the large amount of absenteeism and turnover among his skilled
workers. On questioning existing employees, he discovers that many of them quit because they feel the
workplace is too dangerous. In particular, several foremen have stated that the need to get the job done
quickly is more important than a few rules, and have gone as far as to mock the courage of workers who
question this attitude.
1) What is not a dependent variable that the manager wishes to explain in this case?
A. turnover B. absenteeism
C. deviant workplace behavior D. the skill level of his workers

2) What is the best way for the manager to control the deviant behavior of the foremen?
A. ordering the foremen to conform with the required safety standards
B. finding out why the foremen place a greater importance on finishing the job than in safety
C. firing the foremen and promoting new foremen from the current pool of workers
D. taking over the work of the foremen himself

II) You are bringing together faculty from different behavioral disciplines to author a new textbook in
organizational behavior. Represented are professors from psychology, sociology, social psychology,
anthropology, political science, and industrial engineering

3) Which professor out of this group would you expect to address issues of communication?
A. the psychologist B. the anthropologist C. the political scientist D. the social psychologist

4) The faculty member from ____ should provide information about personality, learning, and
motivation.
A. sociology B. psychology C. anthropology D. social psychology

5) _____ is discretionary behavior that is not part of an employee’s formal job requirement, but
that promotes the effective functioning of the organization.
A. job attitude B. withdrawal behaviour C. citizenship behaviour D. personal behaviour

6) Which of the following is the major challenge to managers in a fully networked organization?
A. eliminating the need for paper communication by relying entirely on email, file transfers and the like
B. managing contract and temporary workers
C. maintaining a “virtual office” through the use of computers, interoffice networks and the Internet
D. managing people who work together but are geographically separated

7) Which of the following statements best describes the current status of Observational Behavior
concepts?
A. They are based on universal truths.
B. They can be used to predict human behavior only if the situation is clearly specified.
C. There is general consensus among OB researchers and scholars on the simple concepts on human
behavior.
D. The cause-effect principles that tend to apply to all situations have been discovered.

8) Analyzing relationships, determining causes and effects, and basing conclusions on scientific
evidence all constitute aspects of _____ of behaviour
A. organizational B. intuitive study C. systematic study D. case-based study

9) What are the three primary determinants of behavior that organizational behavior focuses
upon?
A. individuals, profit structure, and job satisfaction B. groups, structure, and profit structure
C. individuals, groups, and job satisfaction D. individuals, groups and structure

10) An OB study would be least likely to be used to focus on which of the following problems?
A. an increase in absenteeism at a certain company
B. a fall in productivity in one shift of a manufacturing plant
C. a decrease in sales due to growing foreign competition
D. an increase in theft by employees at a retail store
11) If Joe knows that stealing from the company is wrong, but he continues to take papers for his
computer at home; Festinger would argue that Joe is experiencing
A) deviant work behaviors. B) cognitive dissonance.
C) a poor conscience. D) job dissatisfaction

12). The belief that "violence is wrong" is an descriptive statement. Such an opinion constitutes the
________ component of an attitude.
A) cognitive B) affective C) reflective D) behavioral

13) The management at Climate Action Development needs to recruit campaign managers for its
Renewable Energy Project. They are looking for candidates who are assertive, extroverted, and who can
tackle challenges head-on. Which of the following deep-level characteristics should they focus on to best
help them recruit the right candidate for the job?
A) personality B) attitudes C) ethnicity D) values

14) Which of the following statements is NOT true about attitudes?

A) Managers need to focus more on keeping resignations and absences down than on employees'
attitudes.
B) Managers should be interested in their employees' attitudes since they give warnings of potential
problems.
C) Managers should be interested in their employees' attitudes since they influence behavior.
D) Measurement of overall job attitude is a useful piece of organizational information

15) What did the study of Sears employees that examined satisfaction and absenteeism find?
A) Workers with high satisfaction scores had much higher attendance than those with lower satisfaction
levels.
B) Workers with high satisfaction scores had much lower attendance during snow storms.
C) Workers with low satisfaction scores had much higher attendance than those with higher satisfaction
levels.
D) There was no relationship between satisfaction and attendance.

16) High job involvement means identifying with ________, while high organizational commitment
means identifying with ________.
A) your employing organization; your specific job
B) your specific job; your employing organization
C) your profession; your specific job
D) your co-workers; your specific job

17) The primary organizational implication of cognitive dissonance theory is that it helps to predict
________.
A) overall job satisfaction for employees
B) the likelihood of a given employee engaging in impression management
C) the overall level to which the workforce will accept gender, racial or other types of bias
D) the willingness of the workforce to accept company rules and work practices
E) the inclination towards attitude and behavioral change of the workforce

18) Which of the following most likely indicates surface-level similarity?

A) Tim and Jake are colleagues who take risks and are quick decision makers.
B) The employees at GenSys prefer teamwork over individual assignments.
C) Nina and Chuck are colleagues who share similar views on corporate social responsibility.
D) Jane and Sara grew up in the same town and went to school together.
E) Hannah and Nate are both introspective and tend to be slow to reach decisions.

19) Which of the following best represents deep-level similarity?

A) Colleagues who both come from the same neighborhood in Alabama
B) Employees who are college graduates with a degree in business management
C) Employees who speak Spanish and share similar religious values
D) Employees who seek challenges in assignments and like to work collaboratively
E) Employees in their mid-thirties with 10 years' work experience in the publishing industry

20) Green Planet, an environmental organization, recently opened an office in Maputo. The organization
is currently looking for employees to staff a deforestation project in the country. They need to recruit
individuals who understand the intricacies of Maputo’s culture and the mindset of the locals and are
fluent in the local languages. Which of the following are they most likely to consider while recruiting for
these positions?
A) race/ gender B) age/beliefs C) religion/ race D) gender/ beliefs

Good Work
Lecturer:
David Lugundu; MA, MBA