VANEET KUMAR DHIMAN

STRATEGY | PROGRAM | OPERATIONS MANAGEMENT

Overcoming complex business challenges and making high-stakes decisions using experience-
backed judgment, irreproachable integrity and direct business in new growth areas; targeting
assignments in Operations Management / Strategic Alliances / Process Management

[email protected] +91-9810690226

Key Skills Profile Summary

Project / Program Management Performance-driven, insightful professional with 20 Plus years of
experience in managing Programs, Processes, Quality, Performance
Operations Management with timely Service Delivery, Invoicing, Order Processing.
Presently working for Microsoft Program- Cloud Solution Provider
Process Improvement (CSP) in Operations and Process Management and leading a Global
Shared Services Center team of Executives for processing of CSP
Order Processing, Invoicing and complete Support and Service
Quality Management
Delivery. Special Training from Germany during Visit for
transitioning of Process CSP to India.
Service Delivery Spearheaded the entire gamut of operations for Microsoft Partner
Microsoft Partner Network Account across India for Cloud based
Client Relationship Management Competency Lords of the Cloud Campaign, Silver Competency
Partner for Quick Silver Campaign and Gold Competency Partners
Compliance Management for Go for Gold Campaign
Proven track record of successfully accomplishing the revenue
Cross-functional Coordination generation and business related Operational / Procurement
activities of active Microsoft Partners for PAN India
Team Building & Leadership Handled Business Operational needs and working with Microsoft
partners on different core Competent Technologies like Office 365,
Azure, Navision & Axapta-ERP while generating business for
Microsoft
A strategist and implementer with recognized proficiency in
spearheading business to accomplish corporate goals successfully

Career Timeline

Gobind Industries Comparex India Pvt.

Wipro Infotech Ltd. Ltd. as Senior Manager
Pvt. Ltd. as
as Site In-charge – Operations & Process
Assistant Manager

Jan’91 – Jan’00 Jun’00 – Jan’05 Jan’05 – Jul’10 Jul’10 – Jan’17 Since Feb’17

Tinna Oils & Bertelsmann Marketing

Chemicals Ltd. as Services India Pvt. Ltd.
Manager as Program Manager /
Inside Account Manager

Soft Skills Education

 MBA (Finance & Marketing) from Sikkim-Manipal University, New
Delhi in 2005
B.Com. from Panjab University, Chandigarh, UT in 1989 (Regular)
Communicator Innovator PMP training with 35 PDUs 2014
Thinker
Certifications
Collaborator Intuitive Course in Information Technology from CMC Ltd., New Delhi in 2000
Tally Graduate Course from Peutronics Ltd., New Delhi in 2000

Work Experience

Since 01-Feb’17 with Comparex India Pvt. Ltd., Gurugram as Senior Manager - Operations and Process

Key Result Areas:

Operations Management
Participating in high level operational initiatives, including process reengineering & improvements, turnaround
management and reorganization. Handling Global Shared Services Center of Microsoft Cloud Solution Provider Program
(CSP) for Europe, US, India, APAC. The Key responsible area of Process Management, Invoicing, & Order Processing.
Working closely with the sales teams for Order Processing, Invoicing and providing them extended support regarding
pre & post sales and ensuring that initiative risks, prospective partnerships and other business impacts are
incorporated into the operating plan
Maintaining high discipline and norm adherence, coordinating with superiors for cross trainees and innovative
suggestions to improve customer service delivery & operational efficiency
Defining service standards and guidelines that serve as benchmark for excellent Service Delivery thereby contributing
towards ameliorated service revenue generation
Providing leadership and consistently introducing innovative approaches to enhance performance, efficiency and
customer satisfaction

Project Management
Planning, tracking, measuring and reporting on the status of a variety of projects throughout the entire project
development life cycle for Order Processing and Invoicing
Contributing towards the development of all information technology initiatives for the client, including critical path and
design projects, budgeting, planning, policies, and workflow prioritization
Developing cost benefit analysis for the program and communicating to executive steering committee for evaluation
and decision-making for various project development phases
Managing and scheduling all personnel training, and built staff development plans that promoted increased
responsibility and growth
Communicating with internal/external clients to determine specific requirements and expectations; managing client
expectations as an indicator of quality

Process Enhancement
Designing processes & formulations for Services & establishing process parameters
Executing cost saving techniques / measures and modifications to achieve substantial reduction in expenditures and
work within the budget
Monitoring overall functioning of processes, identifying improvement areas & implementing adequate measures to
maximize satisfaction level

Highlights:
Drew up a detailed plan to achieve each stage of the project, selecting and leading a large project team of (20) members
Directed (Microsoft) project from conception to completion, brought the project running behind schedule back on track
and created & presented an excellent image of the company
Steered consistent, high quality deliveries from the offshore development facility resulting in a client satisfaction of
100%
Ramped up the client satisfaction score by 100% through regularly interacting with clients and ensuring that queries
and escalations were addressed on time

Bertelsmann Marketing Services India Pvt. Ltd. (German Based Co.), Gurugram 05-Jul’10 – 31-Jan’17
Program Manager / Inside Account Manager for Microsoft Account

Highlights:
Managed ERP / Axapta and Navision related Business requirements / Client as Lead Consultant for Subject Matter
Expert, Business Development, Software Licensing Compliance and Service Support related activities for Order
Processing and Invoicing of Microsoft Partner Network
 Interacted with new Partners (Silver or Gold) & meeting renewal partner targets with CSAT Survey analysis and
worked closely with the Software Auditing Team to verify the License grants
Developed strategic plans for Microsoft Partner Network for Process specific Support & Post Sales Activities with
closures while coordinating with Microsoft (PAM) across India
Played an instrumental role in adhering to Microsoft Partner Licensing / Learning support & Software Asset
Management Compliance and Campaign Management for Partner Community
Acted as the Subject Matter Expert (SME) by supporting post sales & service activities and worked closely with
Microsoft Internal Teams
Led a team of marketing personnel and encouraged them to achieve strategic organizational goals
Maintained Service Level Agreement (SLA) and conducted regular interaction with Partners & Client to know the road
map for smoothing the process
Received appreciation mails from partners & clients

Previous Experience
Wipro Infotech Ltd., New Delhi (Project 2) Apr’10 - Jul’10
Site In-charge (Manage IT Infrastructure Business Services)
Highlights:
Spearheaded Aircel Project Manage IT Services, with a team of Service Engineers for Delhi & Haryana Circle for offering
technical user support, Software Licensing Compliance and asset management activities
Managed the COCO (Company Owned Company Operational Stores) & Zonal Offices for the specific Circle
independently by coordinating with clients for Invoicing related queries.
Maintained MIS reports for SIM Activation / Swapping, Incident Management and Weekly Reviews to the top
management of Wipro Infotech and Aircel
Led a team of Customer Support Engineers and engaged in allocation of assets to Zonal Office Users and General Users

Wipro Ltd., New Delhi (Project – 1) Jan’05 - Mar’08

Growth Path:
Senior Executive (Operations, Project Management & Client Interaction) Jan’05 – Mar’10
Site In-charge (Manage IT Infrastructure Business Services) Apr’10 - Jul’10

Highlights:
Performed the following activities:
o Acted as the In-charge in IT enabled services Operations for partners / client related activities for a multi-base
operation MICROSOFT Project managing Channel Partners under the Indian Subcontinent Region for Microsoft
Partner Program with Order Processing and Invoicing being the key area of working
o Worked as Microsoft representative on the Microsoft Partner Program Operations where Partners Post Sales,
services Software Licensing Compliance & escalation issues are discussed for better Channel Partner service
concerns
o Trained Executives for Microsoft Products and Program for Microsoft Channel Partners to Interact with the client
and responded to their due diligence questionnaire & visits with complete focus on Subject Matter Expert relevant
domain with SLA
Introduced new Channel Partner Escalation management system for tracking and closing escalations
Monitored channel partners re-enrollment and new enrollment on a major project of Microsoft Partner Program for
Certified & Gold Certified Level

Tinna Oils & Chemicals Ltd. (Collaboration with ADM of USA), New Delhi Jun’00 – Jan’05
Manager
Highlights:
Coordinated activities related to Sales, Payment Collection B2B/B2C & Accounting activities related to the Head Office
at Delhi and Plant at Latur (Maharashtra). The Sales Invoices and collection of Payment being key areas
Mapped the annual communication & annual marketing plan based on Marketing, Financial Forecasting, Payment
Collection Reports based on Operational Cycle & Business Plan

Gobind Industries Pvt. Ltd., Ludhiana, Punjab Jan’91 – Jan’00

Assistant Manager
Highlights:
Acted as the Independent Market Consultant for steering the marketing & sales management activities
Managed administration of product orders and comprehended the customer needs as well as ensured delivery of
company's commitment
Organized activities related to business development, market segmentation, market analysis, marketing campaigns
Supervised the activities related to Bank Reconciliation Statement and maintained Accounts for Debtors (BR) &
Creditors (BP)
Personal Details
Date of Birth: 1st January 1969
Languages Known: English, Hindi & Panjabi
Address: Flat No: A-505, 5th Floor, Gaur Atulyam Apartments, Sector Omicron 1, Greater Noida -201310