24/07/2021 Digit Insurance Claims Report Card

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Digit Insurance Claims Report Card

Team Digit, 01 Jan 2019


It feels like PTM (Parent-Teacher 
Meeting) today! 😊
For us, as an
insurance company, the exam was all the
claims we got, and our marks have come
in the form of the time taken to settle a
claim. Is your
hospital
NABH
‘If insurance has to be made simple, accredited?
(National
you need to simplify the tedious Accreditation Board
for Hospitals and
claims process first.’ Healthcare Providers)
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24/07/2021 Digit Insurance Claims Report Card

KNOW MORE

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In our initial months, before we launched our

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products, this is what one consumer said in
one of our consumer researches. And we Support 

couldn’t agree more.

Yes, to simplify insurance, we had to embrace

claims, wholeheartedly.

Even when we started, we knew that this

journey will be difficult but what is important
for us is to know that we are in the right
direction. And as the eventful year 2018 said
goodbye, it left us with some sweet numbers
to relish and enter with in 2019.

These numbers are our Claim Settlement

Turn Around Time or in simple words, how
fast do we settle our claims.

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And to get the full picture, it is good to

ponder on the two big things we did to get to
these numbers
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24/07/2021 Digit Insurance Claims Report Card

1. Advance Cash for Repair

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Customers have an option to take advance

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cash for the repair of their damaged vehicle
or mobile. Now this is trust, right? Support 

And customers have shown lotta love for this

feature, which is why in 85% of our mobile
claims cases, they opt for advance cash.

Also, the above claim settlement time doesn’t

include the Advance Payment timeline, it
includes only the final pay-out i.e. after the
vehicle is repaired and the remaining
payment is processed.

2. Smartphone-enabled self-inspection

We made our claims paperless and

smartphone-enabled, allowing people to
check their damages themselves, using their
smartphone cameras. No wonder 95% of our

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24/07/2021 Digit Insurance Claims Report Card

motor claims get done through this video

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inspection.
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So, in a nutshell, all we did was that we
trusted our customers and made our Support 

processes for genuine customers, simple and

easy.

Probably that’s why, as per our

data, we are one of the fastest
insurance companies to cross
the milestone of 10,000 claims
in less than a year of operation.
 

And like a good student, this self-analysis

and improvement will not and should not
end here.

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We believe in full transparency which is why

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we will publish this report regularly so that
you
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Agent if we ever slip up.

And not only that, like a good student, we Support 

want to learn and improve further. Which is

why we want you to ask for any other data
point that we can share with you
transparently. You can simply drop in a mail
to us at [email protected].

Finally, insurance is about trust and trust is

transparent. And that’s exactly what we want
to be i.e. 100% transparent.

Source: Graphs are based on internal data

computed from Oct 2017 to 31 Oct, 2018

Another important question that may

be popping up in your head…

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What do these numbers
mean
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If you’re a customer, these Support 

numbers should give you the

confidence that at the time of
claim, we will be super-fast.

If you’re a partner, these

numbers should give you an idea
of what to expect for your
customers at the time of claim.

...
Team Digit 

Digit is a General Insurance company on a mission to Make Insurance Simple for people. We are backed
by Fairfax, one of the largest insurance companies in the world.

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Digit Insurance Blog Digit Insurance Claims Report Card Last updated: 2021-06-26

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Go Digit General Insurance Limited (formerly known as Oben General Insurance Ltd.), Address: Atlantis, 95, 4th B Cross Road, Koramangala Industrial
Layout, 5th Block, Bengaluru 560095

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