3rd International conference on Quality of Life

November 2018
Center for Quality, Faculty of Engineering, University of Kragujevac

Mustafa Cem Aldag1)

Bulent Eker2) WHAT IS QUALITY 4.0 IN THE ERA OF
INDUSTRY 4.0?
1)Bandirma Onyedi Eylul
University, Turkey Abstract: In this paper, innovations brought by new
[email protected] technologies which are starting to change our lives such as
2)Namik Kemal University, Industry 4.0, IoT and how these new technologies should be
Turkey considered were examines the theories of how quality can be
[email protected] measured in industry 4.0.
Keywords: quality 4.0,industry 4.0 , autonomy

1. INTRODUCTION
adoption of quality management principles
Quality 4.0 is a reference to Industry 4.0. across industries and an increasing importance
The First Industrial Revolution embodied three placed on sustainability. Each of these trends
revolutionary changes: machine manufacturing, reflects the growing recognition that the term
steam power and the move to city living for “quality” doesn’t describe the responsibilities
people who had previously been of a single department. Quality management
agriculturalists. During the Second Industrial concepts should apply to everything every
Revolution, the production line and mass business does [2].
manufacturing drastically reduced the cost of
consumer and industrial products. The Third 2. INDUSTRY 4.0
Industrial Revolution was barely a revolution as
electronics and control systems gradually Emerging technology, especially from the
penetrated manufacturing, allowing greater late 18th century, has helped to increase the
flexibility and more sophisticated products at a productivity of your day-to-day business in
significantly lower cost. three main areas. Steam-powered machines,
The Fourth Industrial Revolution is electricity generation, and robotic automation
happening around us right now. It extends the after 1970 became a revolution.
digital impact of the third revolution and Nowadays, the 4th industrial revolution is
merges it with the physical and natural worlds. supported by digital technologies. Technologies
The critical technology changes listed in the such as intelligent robots, large data, the
intro, including advances in data, analytics, Internet, 3-D printing, and clouds have a crucial
connectivity, scalability, and collaboration have role in this revolution.
enabled this. As the fourth revolution takes The concept of Industry 4.0 that emerged
hold, it will affect everything that we do. It with this revolution is that parts of value chains
connects people, machines and data in new are not only compatible with their own
ways; it democratizes technologies that were automation but also with each other. The most
previously only accessible to the specialized important characteristic of this harmony is that
few, and ushers in transformative capabilities all the value chain steps are at the same time
such as those in analytics, material science, and and in constant communication with each other,
connectivity. For quality, these technologies are and in this respect, they have reached a wise
important because they enable the industry process. This vision provides a faster,
transformation of culture, leadership, more flexible, better quality and more efficient
collaboration, and compliance [1]. industry.
Key trends in quality improvement include Industry 4.0, which was launched by
wider adoption of six sigma and lean industrialized countries like Germany and the
methodologies to bring about greater efficiency USA, is also an opportunity to regain the
in processes ranging from invoicing to competitive advantage of these countries for
manufacturing. From a total quality years lost.
management standpoint, trends include broader Industry 4.0 will transform the design,

3rd International Conference on Quality of Life, November 2018 31

manufacture, operation, and service of products labor cost and logistical advantage, are very
and production systems. Connectivity and important in this period, especially when
interaction among parts, machines, and humans factors affecting competitive power vary.
will make production systems as much as 30 Thanks to Industry 4.0, the Turkish
percent faster and 25 percent more efficient and industry can be created having a greater share
elevate mass customization to new levels. in the world production value chain, which has
Manufacturing will be transformed from single a higher value to the advantages of competitive
automated cells to fully integrated, automated power. Thus, Turkey will be included in the
facilities that communicate with one another group of countries on a higher level [4].
and boost flexibility, speed, productivity, and
quality. 3. QUALITY 4.0
In Germany’s advanced manufacturing
landscape, for example, Industry 4.0 can drive Engineering is the application of the
productivity gains of 5 to 8 percent on total technical knowledge for the aim of fulfilling the
manufacturing costs over ten years, totalling human needs more properly. Therefore, testing
€90 billion to €150 billion. The impact of all applications to be made for quality will
Industry 4.0 will be significant. effect the system efficiency positively [5].
Our research shows that in Germany alone
it will contribute about 1 percent per year to Quality specifications will never cover
GDP over ten years, create as many as 390,000 exactly all quality which is relevantto the end
jobs, and add €250 billion to manufacturing user (Figure 1). Relevant quality, which is
investment (or 1 to 1.5 percent of covered by specifications, is labeledcrucial
manufacturers’ revenues). Although the full quality, because it is crucial to realize this type
shift toward Industry 4.0 might take 20 years to of quality in the product or service. In the case
reach fruition, in the next 5 to 10 years key of non-compliance, aclaim would be justified
advances will be established and winners and both formally and because the user really needs
losers will emerge [3]. that quality for his purpose. Relevant quality
Turkey's adaptation to this development at which is not specified is called service quality,
the global level and to take place between the because this quality has to be delivered as a
industry's leading economy from 4.0 to take service if the end user’s needs are to be
place between the countries in a highly properly satisfied [6].
competitive economy is very important. Factors
that underpin competitiveness, such as low

Figure 1 - Quality specifications never cover exactly all relevant quality.

Quality 4.0 blends new technologies with social media [1].

traditional quality methods to arrive at new According to the study, demand for
optimums in operational excellence, advanced calibration and repair services is
performance, and innovation. The new being driven by greater connectivity in end-user
technologies include Cloud computing, Big industries, such as automotive manufacturing,
Data, artificial intelligence, machine learning, as well as the rising penetration of complex
connected devices and operations, IoT new products in the aerospace and defence
forms of collaboration like blockchain and industries. The study predicts that the European

32 M. C., Aldag, B., Eker

Market will grow from USD $1.51 billion in unnoticeable but if a critical services stop
2015 to $2.12 billion in 2022, at a compound running for the end user in production possible
annual growth rate (CAGR) of 5 percent. that issue is raised as headline news. The
The complexity of smart products importance of quality assurance often become
necessitates a superior level of testing and obvious when issues appear and a service is
attention to detail right at the design stage, unavailable. Based on current predictions and
intensifying the demand for sophisticated and research results it can be stated that testing and
accurate instrumentation. Every year, there is a quality assurance will be significantly changed
rise in the number of new and complex in the future. Quality assurance is a significant
instrumentation that requires calibration, from a part of overall digitalization and although we
variety of end-user industry verticals [7]. describe technology-related matters the key to
success in quality assurance matters is proper
4. CONCLUSION communication between all parties. Future
quality assurance specialists will understand
In conclusion, looking at the changes both sides customers needs and goals, as well
made about digitalization over the last few as technical solutions and the many
decades it can be said that many of the earlier opportunities test automation at different levels,
manual activities are now being operated by will bring.
automation. For instance, most people Future quality assurance experts will have
nowadays book their trips via online services. an open mind and are willing to keep their
In Turkey, almost all bank and other financial qualification level high and develop their selves
services are available online. Internet of things regularly.
is everywhere. The digital revolution has been Based on present trends expectations and
and will continue affecting our lives. conducted research we can summarize that the
Automation has already revolutionized our understanding cost sizes and automation of
everyday life. In ordinary life, we may not even analysis and quality assurance will rise in the
always recognize the means brought about coming years.
digitalization because people adopt the changes
rapidly. Perfectly working services might be

REFERENCES:

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[Accessed: 09-May-2018].
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[Accessed: 11-May-2018].
[3] M. Rüßmann et al., (2015). Industry 4.0, Bost. Consult. Gr., pp. 1–20.
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