Front Office Assessment Test

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FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name: ANKIT KUMAR

Batch Code: I7 Centre: GURGAON

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in the blanks

1. Continental Plan offers room tariff and breakfast.


2. Pallanjee pestonjee started the first luxury-hotel in
Bombay (Mumbai) in 1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the Taj mahal
Hotel in Bombay (Mumbai)
5. Punctuality is very important as it signifies respect for others and
values for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Floatels is an anchored passenger ship (which is not seaworthy) that is
operated as a deluxe hotel.
8. Housekeeping and Accounting are two main Support Centers in a hotel.
9. Floor limit is the credit limit given by the credit card company
to the cardholder.
10. Retention Charge is the money paid by the guest in order
to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a Group inclusive
tourist/traveller.
14. The Rack _ rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A Walk-in guest checks-in to the hotel, but he does not have a confirmed
reservation.

B Tick the correct option

1. A tariff calculated at 75% of the Rack Rate.


Rack rate Day rate

Write the correct choice: Day rate

2. Credit limit given to the card holder by the credit card company.
Floor Limit House Limit

Write the correct choice: Floor limit

3. The number of in-house guests in a hotel at any point of time.


House Use House Count

Write the correct choice: House count

4. A guest who is not given any credit facility in the hotel.


No Show No Post

Write the correct choice: No post

5. This Plan includes room tariff only.


Continental Plan European Plan

Write the correct choice: European plan

6. These are deluxe hotel properties with a helipad facility


Floatels Lotels

Write the correct choice: Lotels


7. This voucher is filled up for complimentary items to be given to the guest.
Amenities Voucher VPO Voucher

Write the correct choice: Amenities voucher

8. This form is filled up by the guest on arrival


Reservation Form Registration Form

Write the correct choice: Registration form

9. Filling up of this form is mandatory for foreigners, on arrival


Errand Card ‘C’ Form
Write the correct choice: C form

10. This Master Key opens even double locked rooms.


Grand Master Key General Master Key

Write the correct choice: Grand master key

11. This person is authorized to encash foreign currency.


Outlet Cashier Front Office Cashier

Write the correct choice: Front office cashier

12. This form of payment is not acceptable for bill settlement.


Traveller’s cheque Personal cheque

Write the correct choice: Personal cheque.

13. This guest has a confirmed reservation, but does not check-in
No Show Understay

Write the correct choice: No show

14. The number of rooms occupied in a hotel at any point of time.


Availability Occupancy

Write the correct choice: Occupancy


A True/ False

1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans false
C True/ False

1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans false

2. Rotels are trains which have been converted into hotels. True/False
Ans. True

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True /False
Ans. True

4. Heritage hotels must provide car parking, garage, accommodation, rest


facilities. True/ False
Ans. False

5. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. False

6. A cooperative attitude is the essence of teamwork.True/False


Ans. True

7. Always establish eye contact while speaking to the guest. True/False


Ans. True

8. The Concierge looks after reservation of rooms. True/False


Ans. False
9. House Count is the number of in-house guests at any given time. True/False
Ans. True

10.Whenever speaking on the phone, you must do it with a smile. True? False
Ans. True

11. Punctuality is not a necessary quality to have. True/False


Ans. False

12. A motel is a hotel that provides gambling facilities. True/False


Ans. False

13.Amenities Voucher is filled by Front Office for complimentary items.


True/False
Ans. True

14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. False

15.Mail and messages are handled by the Guest Relations Executive.


True/False
Ans. False

B Answer in one sentence

1. What is the meaning of Hospitality?


Ans. Hospitality is the friendly and generous reception and
entertainment of guests, visitors or strangers.

2. What were the first organized hotels in Switzerland called?


Ans. Chalets were the first organized hotels in switzerland.

3. What is another name for a semi-residential hotel?


Ans. Apartotels is the another name for a semi-residential hotel.
4. On which plan do resort hotels operate?
Ans. They operates on the american plan or modified american plan.

5. What is a casino hotel?


Ans. A casino hotel has mainly one focus and that is to provide gambling
facilities to the guests.

6. Define a ‘Revenue Center’?


Ans. A revenue center sells goods and services to guests , thereby
generating revenue for the hotel and includes front office, food and
beverage outlet’s and retail stores.

7. Give two examples of Operating and Non-Revenue Producing


Ans. Security and human resources.

8. What is the full form of CVGR?


Ans. Company volume guaranteed rate

9. Who is a Special Interest Tourist?


Ans. A guest who checks into the hotel as part of a small group that has a
special interest e.g. adventure tourists, doctors ,travel writers etc.

10.Which type of guest is termed as FFIT?


Ans. A international guest who checks in as an individual and not as part
of a group.

10. What is House Limit?

Ans. The predetermined credit limit given to the guest by the hotel, up to
which value the guest can sign bills and settle them on checkout.

12. What is ARR? How is it calculated?


Ans. Arr is average room rate. It is caluculated by dividing total room
revenues by total no. Of rooms sold. It is also called average daily rate.
13. Name the records maintained for Left Luggage?
Ans. Left luggage register is the records which is maintained for left luggage

14. List any three modes of payment accepted by hotels?


Ans. Cash payment, Debit card transfer , Credit card transfer.

15. How is a containable fire handled?


Ans. Containable fire handled by the help of fire extinguisher.

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