1. 80mm and 120mm are common sizes for what type of PC component?

A. Case fans
B. CPUs
C. Heat sinks
D. Memory modules
2. Beep codes are generated by which of the following?
A. CMOS
B. RTC
C. POST
D. Windows
3. Which bus slot provides the highest video performance?
A. PCI
B. SCSI
C. AGP
D. PCIe
4. Which of the following connectors is used for musical equipment?
A. MIDI
B. HDMI
C. DVI
D. DisplayPort
5. Although not used as often as a Phillips screwdriver, this tool is sometimes used to remove screws from the outside of a computer case or from
within a laptop.
A. Monkey wrench
B. Torx wrench
C. Channel lock
D. Pliers
6. Moving your CPU’s speed beyond its normal operating range is called _____________.
A. Overclocking
B. Overdriving
C. Overpowering
D. Over speeding
7. Which port is typically known as a serial port?
A. DVI
B. COM1
C. LPT1
D. SCSI
8. Which passwords is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents?
A. Supervisor
B. User
C. Administrator
D. Local
9. Why would the display on a laptop get dimmer when the power supply from the AC outlet is disconnected?
A. The laptop cannot use full brightness when on battery power
B. Power management settings on the laptop.
C. To operate properly, laptop displays require an alternating current power source.
D. Security settings on the laptop.
10. What does a yellow exclamation point next to a device in the Device Manager indicate?
A. A driver is not properly installed for this device.
B. The device is disabled.
C. The driver is not digitally signed.
D. The device driver needs to be upgraded.
11. Which tool should always be used when working on the inside of the computer?
A. Cordless drill
B. Antistatic strap
C. Multimeter
D. Screwdriver
12. Which of the following form factors does a VGA connector comply with?
A. 8P8C
B. 15-pin D shell
C. microATX
D. RG-6
13. On a laptop, which of the following would most likely be a pointing device?
A. Serial mouse
B. PS/2 mouse
C. USB mouse
D. Touchpad
14. Which of the following storage technologies is used by traditional hard disk drives?
A. Magnetic
B. Optical
C. Impact
D. Solid-state
15. On which type of computer is RAM the most important?
A. Gaming PC
 B. Virtualization workstation
C. AV workstation
D. HTPC
16. Which device can store a maximum of 1.44 MB on a removable disk?
A. Floppy drive
B. CD-ROM
C. ROM
D. Compact Flash
17. What is the PC equivalent of FireWire?
A. IEEE 1284
B. USB
C. IEEE 1394
D. ISA
18. Which type of RAM has a peak transfer of 12,800 MB/s?
A. DDR3-800
B. DDR2-1600
C. DDR3-1600
D. DDR2-800
19. What is a possible symptom of a failing CPU?
A. CPU is beyond the recommended voltage range.
B. Computer won’t boot.
C. BIOS reports low temperatures within the case.
D. Spyware is installed into the browser.
20. A computer you are working on has a lot of dust inside it. How should you clean this?
A. Disassemble the power supply and remove the dust.
B. Use a vacuum to clean up the dust.
C. Use a surface dust cleaning solution.
D. Use compressed air to remove the dust.
21. Setting an administrator password in the BIOS accomplishes which of the following?
A. Prevents a user from rearranging the boot order
B. Prevents a user from reading e-mail
C. Prevents a virus from infecting the MBR
D. Prevents an attacker from opening the system
22. Which function is performed by the external power supply of a laptop?
A. Increases voltage
B. Stores power
C. Converts DC power to AC power
D. Converts AC power to DC power
23. When it comes to computer case form factors, which of the following provides the most room for effective cooling?
A. ATX
B. BTX
C. ITX
D. microATX
24. A co-worker is traveling to Europe and is bringing her computer. She asks you what safety concerns there might be. What should you tell her?
A. The computer is not usable in other countries.
B. Check for a compatible power adapter for that country.
C. Use a line conditioner for the correct voltage.
D. Check the voltage selector on the power supply.
25. What is an LCD display’s contrast ratio defined as?
A. Power consumption
B. Display resolution and brightness
C. The darkest and lightest outputs
D. Power savings
26. Which of the following tools can protect you in the case of a surge?
A. Torxwrench
B. Antistatic strap
C. Voltmeter
D. Antistatic mat
27. What connector can have audio•and video pass through it?
A. VGA
B. RGB
C. DVI
D. HDMI
28. While you are working on a staff computer in the office, the staff informs you that he needs to leave for about 10 minutes and that his 8-year-old
class prefect can help you with anything if you need it. What should you do?
A. Tell the staff to get back to the office as soon as possible.
B. Tell the staff that you are not responsible for the child.
C. Tell the staff that an adult must be around while you work.
D. Tell the staff that the child must be removed.
29. You just upgraded the CPU. Which of the following can make your computer shut down automatically after a few minutes? (Select•the best
answer.)
A. Wrong CPU driver.
B. Wrong voltage to the CPU.
C. Incorrect CPU has been installed.
D. The CPU has overheated.
30. Which of the following power connections might be used by hard drives?
A. 8-pin
B. 7-pin
C. 15-pin
D. Berg
31. You want to upgrade memory in your computer. Which of the following is user-replaceable memory in a PC?
A. CMOS
B. BIOS
C. DRAM
D. ROM
32. You are working on a very old printer, and it starts to smoke. What should you do?
A. Turn off the printer.
B. Call emergency sevices.
C. Unplug the printer.
D. Call maintenance.
33. Which of the following tools could a person use to test an AC outlet? (Select the two best answers.)
A. Multimeter
B. PSU tester
C. Receptacle tester
D. Loopback plug
34. Which of the following is not a configuration that can be made in the BIOS?
A. Boot sequence
B. Temperature thresholds
C. Overclocking
D. Install drivers
35. When working on a computer, which of the following should you disconnect to prevent electrical shock?
A. Printer
B. Mouse
C. Telephone cord
D. Power cord
36. Which of the following controls the connection between the CPU and the PCIex16 expansion slot?
A. Northbridge
B. Power supply
C. Memory
D. Memory controller
37. Which type of cable would you use to connect a laptop directly to a PC?
A. Cat 5e patch cable
B. Parallel cable
C. IEEE 1394b cable
D. Cat 5e crossover cable
38. A staff experiences a server crash. When you arrive, the principal is upset about this problem. What should you do in this scenario?
A. Stay calm and do the job as efficiently as possible.
B. Take the staff out for a cup of coffee.
C. Avoid the staff and get the job done quickly.
D. Refer the staff to your supervisor.
39. In order to perform a network installation of Windows, which of the following must be supported by the computer’s network interface card?
A. PXE
B. PCI
C. PCL
D. PnP
40. Which of the following is the newest type of mouse connection?
A. Serial
B. USB
C. PS/2
D. Parallel
41. How can you reduce the chance of ESD? (Select the three best•answers.)
A. Use an antistatic strap.
B. Use an antistatic mat.
C. Raise the temperature.
D. Raise the humidity.
E. Lower the humidity.
F. Work in a carpeted area.
42. Which of the following is a unique characteristic of a dual-core processor versus a single-core processor?
A. A dual-core processor has two cores, with separate caches, on the same physical chip.
 B. A dual-core processor has several unique cores, with the same cache, on two different chips.
C. A dual-core processor uses higher voltage than a single-core processor.
D. A dual-core processor requires more RAM to function than a single-core processor.
43. Which of the following devices is the least likely to be replaced on a laptop?
A. CPU
B. RAM
C. PC Card
D. Keyboard
44. You need to expand the peripherals of a computer, but the system doesn’t have enough ports. Which type of card should you install?
A. Modem
B. Network adapter
C. USB card
D. TV tuner card
45. Which of the following is a typical speed of a SATA hard drive?
A. 1000 Mbps
B. 3.1 GHz
C. 8 GB
D. 7200 RPM
46. Which of the following should you use to clean a monitor’s screen if you are not sure how to do so?
A. Isopropyl alcohol
B. Mild detergent
C. Water
D. Boric acid
47. Ray wants to install a new internal SATA hard drive in his computer. Which types of cables should he connect to the drive? (Select•the•two best
answers.)
A. 7-pin data cable
B. 40-pin data cable
C. 4-pin power cable
D. 15-pin power cable
48. A group of users in ABC Corp. needs to back up several gigabytes of data daily. Which of the following is the best media for this scenario?
A. DVD
B. Dual-Layer DVD
C. External USB hard drive
D. DLT
49. You need to replace and upgrade the memory card in a smartphone. Which type of memory does the smartphone most likely use?
A. SSD
B. CF
C. USB flash drive
D. SD
50. Which of the following capabilities enables a printer to store multiple documents?
A. Buffer
B. Print driver
C. Printer pool
D. Spooling
51. While you explain a technical concept to a staff, what is the best action for you to take?
A. Recommend a training class.
B. Sit next to the staff.
C. Use acronyms so that the staff feels comfortable about your knowledge.
D. Tell the staff to read the manual.
52. One way to provide preventive maintenance to a hard drive is to do what?
A. Upgrade the cache on the drive to improve performance.
B. Increase the amount of RAM on the PC to increase the page file.
C. Install a second hard drive.
D. Keep an area of airflow around the drive so that it doesn’t overheat.
53. After a blackout, the power comes back on, causing a surge to occur on all the computers and equipment in the office. Your co-worker’s laptop
display doesn’t come on. However, if you look closely at the display, you can see that Windows is running, but very dimly. What could be the
cause of this problem?
A. The inverter has been shorted out.
B. The power supply has failed.
C. The display is not getting power.
D. The display driver has failed.
54. Which tool would you use to test a 24-pin ATX 12v power•connector?
A. Torxwrench
B. Multimeter
C. Receptacle tester
D. Tone and probe kit
55. What is the colourof a PS2 mouse connector and port connector?
A. Red
B. puple
C. Green
 D. Brown
56. A type of cabling technology for transferring data to and from digital devices at high speed is called .......
A. USB Port
B. 25 Pin Printer Port
C. PS2 Port
D. Firewire IEEE 1394 Port
57. The printer connects to your computer with a .....
A. DB25 Parallel Port
B. 21 pin Serial Port
C. USB Port
D. MIDI Port
58. A USB port can connect up to ....... different peripherals together with a single connector.
A. 125
B. 126
C. 127
D. 128
59. A client brings in a printer that is giving a paper-feed error. What is the most likely cause?
1. The separation tab
2. The developing rollers
3. The paper tray
4. The pickup rollers
60. Which of the following is the default port for HTTPS?
A. Port 25
B. Port 80
C. Port 143
D. Port 443
61. What is the maximum distance at which a Class 2 Bluetooth device can receive signals from a Bluetooth access point?
A. 100 meters
B. 10 meters
C. 5 meters
D. 1 meter

62. A staff reports that an optical drive in a PC is no longer responding. What question should you ask first?
A. "What has changed since the optical drive worked properly?"
B. "Did you log in with your administrator account?"
C. "What did you click since the optical drive worked?"
D. "Have you been to any inappropriate websites?"
63. Which type of printer uses a print head, ribbon, and tractor feed?
A. Laser
B. Impact
C. Inkjet
D. Thermal
64. Which of the following cable types is not affected by EMI but requires specialized tools to install?
A. Cat 6
B. STP
C. Fiber optic
D. Coaxial
65. Which type of cable has only two twisted pairs?
A. UTP
B. POTS line
C. Fiber
D. Coaxial
66. How many pins would you see in a high-quality printhead on a dot matrix printer?
A. 24
B. 15
C. 8
D. 35
67. Which of the following is a valid IPv4 address for a network host?
A. 127.0.0.1
B. 169.254.0.0/16
C. 172.17.58.254
D. 255.10.15.7
68. If a lot of data is flowing through a network card, what should the activity light look like?
A. Unlit
B. Rapid, erratic flashing
C. Solid green
D. Solid yellow
69. Which technology has the fastest data transfer rate?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
70. You are asked to fix a problem with a staff's domain controller that is outside the scope of your knowledge. What action should you take?
 A. Learn on the job by trying to fix the problem.
B. Tell the staff that the problem should be reported to another technician.
C. Assure the staff that the problem will be fixed very soon.
D. Help the staff find the appropriate channels to fix the problem.
71. Of the following, which IP address is private?
A. 11.58.254.169
B. 169.255.10.41
C. 172.31.1.1
D. 192.169.0.1
72. Which of the following statements is correct concerning IPv6 addresses?
A. They cannot be used with IPv4.
B. They are supported by all routers.
C. They represent addressing using 128 bits.
D. They require fiber-optic connections
73. What operating CPU temperature is typical?
A. 60° Fahrenheit
B. 60° Celsius
C. 72° Fahrenheit
D. 72° Celsius
74. In current motherboards, which memory bus width can be accomplished by using the dual channel technology?
A. 64-bit
B. 128-bit
C. 256-bit
D. 448-bit
75. Which of the following best describes a hub?
A. Inspects traffic and accepts or declines transmission
B. Determines the best route to transmit data
C. Broadcasts data to all network devices
D. Broadcasts data to specific network devices
76. What maximum data transfer rate is IEEE 1394b capable of?
A. 400 Mbps
B. 480 Mbps
C. 800 Mbps
D. 5 Gbps
77. What is the recommended method for handling an empty toner cartridge?
A. Throw it away.
B. Incinerate it.
C. Refill it.
D. Recycle it.
78. Which of the following types of printers uses toner?
A. Impact
B. Laser
C. Inkjet
D. Thermalpci
79. If your "bandwidth" is 1000 Mbps, how many bits are you sending/receiving? (Select the two best answers.)
A. 100,000,000 bits per minute
B. 1000 bits per second
C. 1,000,000,000 bits per second
D. 1 gigabit per second
80. Which of the following is an example of a broadband connection?
A. Cable Internet
B. thernet
C. Client/Server
D. IEEE 802.3
81. Which of the following can send data the farthest?
A. Multi-mode fiber
B. Single-mode fiber
C. STP
D. Coaxial
82. Which of the following best describes the differences between a switch and a router?
A. A switch interconnects device on the same network so that they can communicate, whereas a router interconnects one or more
networks.
B. A router broadcasts all data packets that are sent on the network, and a switch transmits data directly to the device.
C. A switch broadcasts all data packets that are sent on the network, and a router transmits data directly to the device.
D. A switch interconnects one or more networks, whereas a router interconnect device on a network.
83. Your organization relies heavily on its server farm for resources and is less reliant on the client computers. Which type of client computer does
the organization most likely use?
A. Virtualization workstation
B. Client/Server
C. Thin client
D. Thick client
84. What are the respective functions of the two corona wires in a laser printer? (Select the two best answers.)

A. Condition the drum to be written to

B. Transfer toner from the drum to the paper
 C. Fuse the toner to the paper
D. Clean the drum
85. You are setting up a SOHO network with DSL. Which of the following devices should you place on the phone line so that the line can be shared
with a phone and the DSL modem?
A. Line filter
B. Heat sink
C. Router
D. Coax splitter