Student Name: ___________________________

STUDENT ASSESSMENT BOOKLET-I

CHCCCS011 Meet Personal Support

Needs

Suite 203, 11-15 Deane Street Burwood, NSW, 2134

Email: [email protected]
RTO Code: 45342
© 2020 Advance College
Advance College is a trading name of Australian Newtown College, RTO 45342.
Cover image © Bigstock www.bigstock.com
 ASSESSMENT OVERVIEW
This Student Assessment Booklet-I includes Task 1 for assessment of CHCCCS011 Meet personal support
needs.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 3 assessment tasks. You are required to complete all tasks to demonstrate
competency in this unit.

Assessment Task About this task

Assessment Task 1: Written questions You must correctly answer all the questions to show that you
understand the knowledge required of this unit.

Assessment Task 2: Role plays You are to do this task in your workplace. You will be observed:
 transferring a person in and out of a vehicle
 transferring a client from a bed to a chair
 using a hoist in a falls recovery situation.

Assessment Task 3: Observation task You are to be observed in your workplace supporting at least two
clients with a variety of personal care needs.

Supporting resources
You may like to look at the following websites, books and documents for more information about the topics related to
this unit:
 Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each
task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of the
Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents you
submit into your student file. These will not be returned to you.

Prerequisite
The prerequisite for this unit is NIL.

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 PERFORMANCE EVIDENCE

The candidate must show evidence of the ability to complete tasks outlined in elements and performance
criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be
evidence that the candidate has:

 safely supported at least 2 individuals by performing the activities outlined in

the performance criteria of this unit. This includes following support requirements of an
established individualised plan and supporting each of the following activities:

 bed bathing
 dressing, undressing and grooming
 eating and drinking using appropriate feeding techniques
 oral hygiene
 shaving
 showering
 toileting and the use of continence aids
 using aids and equipment including devices used by the person

 performed the following hazardous manual handling scenarios at least once:

 transferring a person between bed and chair

 transferring a person in and out of car
 falls recovering

KNOWLEDGE EVIDENCE

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks
outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the
context of the work role. This includes knowledge of:

 different contexts for provision of personal support and impacts on the way
services are provided
 role and responsibilities of the personal support providers and workers
 concepts of enablement and re-ablement
 legal and ethical requirements related to the provision of personal support, and
how these are applied in an organisation and individual practice:

 privacy, confidentiality and disclosure

 duty of care
 work health and safety, including manual handling

 basics of:

 body hygiene
 grooming
 oral hygiene

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  human body system

 personal safety and security risks associated with provision of personal support
and strategies to minimise those risks
 features, functions and safe use of equipment and aids used in provision of
personal support and devices used by the person including the importance of adjusting
equipment and aids to the needs of the individual
 techniques for completing physical support routines
 infection control procedures
 organisational reporting technologies

For all documentation on the performance criteria and assessment requirements of the unit CHCCCS011 Meet
personal support needs, please refer to the training.gov.au website with this link:
https://training.gov.au/Training/Details/CHCCCS011.

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 ASSESSMENT TASK COVER SHEET

Students: Please fill out this cover sheet clearly and accurately for this task.

Student Name

Assessor Name

Unit: CHCCCS011 Meet personal support needs

ASSESSMENT DETAILS

Written/Oral questions Role play

Assessment Type
Observation tasks
AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below.
Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of Yes No
assessment?
Do you understand the requirements of this assessment? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any special needs or considerations to be made for this Yes No
assessment? If yes, what are they? …………………………… …………………………
………………… ……… … … .………………………………………….
Do you understand your rights to appeal the decisions made in an Yes No
assessment?
None of this work has been completed by any other person. Yes No

I have not cheated or plagiarised the work or colluded with any other Yes No
student/s.

I have correctly referenced all resources and reference texts to complete these Yes No
assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action Yes No
may be taken against me.

STUDENT DECLARATION

I,__________________________________, certify that the statements I have attested

above have been made in a good faith, are true and correct. To the best of my knowledge and belief, these

tasks are my own work.

Student Signature: …………………………… Date: ............... /................./...................................

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 ASSESSMENT TASK COVER SHEET – Attempt 1

Result Satisfactory (S) Not Yet Satisfactory

(NYS)
ASSESSOR FEEDBACK (Assessment Task 1)
Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – Attempt 2

Re-assessment Result Satisfactory (S) Not Yet Satisfactory

(NYS)
ASSESSOR FEEDBACK (Assessment Task 1)
Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – Attempt 3

Re-assessment Result Satisfactory (S) Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

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Assessor signature: Date:

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ASSESSOR DECLARATION

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I

have observed the student demonstrate unit outcomes through consistent and repeated application of

skills and knowledge over a period of time and provided appropriate feedback.

Signature:

Date:

STUDENT FEEDBACK AND ASSESSMENT APPEALS

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer
to your Student Handbook for more information about our appeals process.

I have received my assessment result and I am satisfied with the given feedback for this assessment.
I am not satisfied about my result and I would like to appeal regarding my result.

Student Signature: …………………………… Date: ......... /.........../..................

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 ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents to
help you with your answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must include
your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if you
can email them the file or if you need to print a hard copy and submit it.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: ___________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do
one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

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QUESTION 1
a) What is the purpose of a job description for a personal support provider?

b) A work colleague has asked you to do something that it outside the training you have done. What would you do?

a) What are three workplace health and safety responsibilities of an employer in relation to manual handling?

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c) What does duty of care mean?

QUESTION 2
What rights do clients have to privacy and confidentiality?

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QUESTION 3

Geraldine trips over a bucket that has been left in the corridor. Luckily she is not hurt. Geraldine’s carer removes
the bucket and puts it back in the cleaner’s room.

a) What should you do to report the incident (both verbally and in writing)?

How to report verbally:

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 How to report in writing:

d) Why is it important to report this incident given that Geraldine is unhurt?

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 Upon investigation, it is found that the new cleaner left the bucket in the corridor. He is called to the supervisor’s
office and told that his work practices were unsafe – Geraldine could have been seriously hurt.

Geraldine’s carer informs her that the cleaner has been spoken to and he will probably get fired if he ever does it
again.

e) Did the carer act appropriately? Explain your answer.

QUESTION 4

In your work you will be required to use the computer to complete reports and access information. What are two
safety considerations you must use when using computers?

Safety consideration 1:

Safety consideration 2:

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QUESTION 5

Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with personal care,
including showering, grooming, dressing, feeding, toileting and transferring.
Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for assistance with
all activities of daily living. His wife needs to go to hospital so she has arranged for home nursing while she is
unable to look after Damien. Damien will tell the carers what he requires and how he likes things to be done.
Jessie cares for her mother, Maria, who lives next door to her. Maria is frail but has full cognitive function and is
able to undertake most activities of daily living without assistance. Jessie is having a baby in four weeks’ time.

Jessie has arranged for her mother to go into respite care for a month after the baby is born so she has some time
to recover from the birth and get used to her role as a mother. She is relieved that Maria will be safe and have
meals cooked for her.

In approximately 100 words, describe the differences between the giving of personal care for each of these situations.
Is it a ‘one-size fits all’ approach, or is care planned for the individual needs of each client?

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QUESTION 6

Molly is feeling a bit down today. She is feeling old and tired. You spend time with her doing her hair and
helping her to put on a bit of makeup. She then asks if you would do her nails for her. When you have finished,
she looks in the mirror and smiles.

a) How has this helped Molly’s health and wellbeing? Give 2 reasons.

b) What 3 types of activities can you assist a client with to ensure they maintain good body hygiene?
Why is maintaining good body hygiene important?

c) What 3 types of activities can you assist a client with to ensure they maintain a good grooming
routine?

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QUESTION 7
Why is it important to wash from front to back when cleaning the perineal area?

QUESTION 8

Geda has dementia. She is able to brush her own teeth, but forgets when they need to be cleaned and often forgets
the process she needs to follow.

a) What support would you give Geda to clean her teeth?

f) Why is it important for Geda to clean her teeth regularly?

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QUESTION 9
a) Lisa has sickness and diarrhoea. Which is the major body system involved?

b) Gerald has bad eczema. Which is the major body system involved?

c) Marion has suffered a heart attack. Which is the major body system involved?

d) Martin has Parkinson’s disease. Which is the major body system involved?

QUESTION 10

Barry is in his 50s. He has had a stroke, which has affected his right side and restricted his movement. He
cannot use his right hand to grip. He can walk with a stick. His wife left him last year – she used to do all the
cooking.
Barry is depressed and feels he can’t do anything for himself. His daughter tries to persuade him to do things for
himself more.
He has personal care to get him up in the morning, shower him and get him a cup of tea. He has meals on wheels
which he hates but is not able to make food for himself, or even a cup of tea.
Barry’s care has been reviewed and the occupational therapist visits Barry in the home and suggests she works
with him to improve his ability to do his activities of daily living.
She arranges a microwave for him and shows him how to use it. She also arranges a tipper for the kettle so that
he does not need to grip it.
The OT builds up his experience with the kettle and the microwave. As he gains confidence with this he also
learns how to make simple dishes on the stove. A nutritionist visits to provide advice to Barry about the
importance of good nutrition.

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 A friend visits after a month and is surprised when Barry dishes up sausages and mash and a big fresh salad for
lunch washed down with a mug of tea. He notices that Barry seems a lot less depressed.

a) How has this reablement approach assisted Barry with his health and wellbeing?

g) What may have been the consequence if Barry had continued in the way that he was?

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QUESTION 11

Gemma removes her gloves after dressing a client’s wound. She does not wash her hands because her hands were
protected from infection by the sterile gloves.

a) Is this correct infection control procedure? Explain your answer.

b) What is the correct 7 step hand washing and infection control procedure for hand hygiene when
helping clients with personal support needs?

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QUESTION 12
Why is it important to adjust each equipment aid used to the needs of each client?

QUESTION 13
List 2 personal safety or security risks that are associated with providing personal support to clients. For each risk
identified, outline how you would prevent the risk from occurring.

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 QUESTION 14
For the 4 listed equipment aids, outline the features, functions and safe use.

Equipment / Aid Features Functions Safe Use

Toileting / Shower
Chair

Hoist

Wheelchairs

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 Walkers

QUESTION 15
Outline the techniques and procedures you would use when completing the below physical support routines

Physical Support
Physical Support
Routine Technique Technique
Routine

Transfer into a car Bed bathing

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 Transfer out of a car Dressing, undressing

Transferring between a
Showering
bed and chair

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 Falls Recovering using
Toileting
a hoist

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

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