Troubleshooting Guide

This guide describes the action to take when

a paper jam or other problem occurs.

Series
061-360TG-EN2
This device is compliant with the substance emission
inspections of the German environmental label "RAL-UZ171".

CAUTION
After reading this guide, keep it handy for future reference.
The "Safety Precautions" are provided in the supplemental
Safety Information. Be sure to read through them prior to use.

ComColor GD Series Troubleshooting Guide

About This Guide

Preface

Thank you for your purchase of a ComColor GD Series product.

This guide describes the possible causes and solutions for problems that can occur when using this machine.
Keep this guide handy, such as near the machine, for easy reference.

The five guides described below are supplied with this machine.

● Quick Guide
This guide describes basic machine operations and how to replace consumables.
Keep this guide handy, such as near the machine, for easy reference.
Start by reading this guide.
● User's Guide
This guide describes handling precautions and specifications, as well as the operations and settings of
each function.
Read this guide for a more detailed understanding of the machine.
● Administrator's Guide
This guide describes the machine settings and optional equipment to be configured by the administrator.
● Troubleshooting Guide (this guide)
This guide describes the actions to take when a paper jam or other problem occurs.
● Safety Information
This guide describes safety precautions and specifications.

About This Guide

(1) This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION.
(2) The contents of this manual may be changed without prior notice due to product improvements.
(3) RISO KAGAKU CORPORATION shall not be liable for any consequence of using this guide or the machine.
Trademark Credits
Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
Mac, Mac OS, and Safari are trademarks of Apple Inc.
Adobe, the Adobe logo, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
ColorSet is a trademark of Monotype Imaging Inc. registered in the U.S. Patent & Trademark Office and may be
registered in certain jurisdictions.
FeliCa is a registered trademark of Sony Corporation.
Mifare is a registered trademark of Royal Philips Electronics.
, , ComColor, and FORCEJET are trademarks or registered trademarks of RISO KAGAKU
CORPORATION in the United States and other countries.
Other corporate names and/or trademarks are either registered trademarks or trademarks of each company,
respectively.

Acquisition of Color Universal Design Certification

The ComColor GD series (machine and optional equipment*) are certified for being
manufactured in consideration of Color Universal Design, which improves visibility for more
people regardless of individual differences in color perception, by the Color Universal
Design Organization (CUDO).
* Certified optional equipment:
Scanner / Face down finisher / High capacity feeder / High capacity stacker

ComColor GD Series Troubleshooting Guide

 Symbols, Notations, and Screenshots Used in This Guide
■ Symbols Used in This Guide

Indicates cautions that should be noted for safe use of this machine.

Indicates important items that should be noted or are prohibited.

Indicates useful or additional information.

■ Names of Keys and Buttons

The names of hard keys on the operation panel and buttons/items on the touch panel screen or computer window are
indicated with square brackets [ ].

● Operation Panel ● Touch Panel Screen ● Computer Window

Example: Press the [Stop] key. Example: Touch [Color Mode].

Example: Select the [Mixed Size

Original] check box.

■ Names of Optional Equipment

In this guide, the names of the optional equipment are described using a generic term as shown below. The specific
name for each item of equipment is used when its unique features are explained.

Name Used in This Guide Optional Equipment

Standard Tray High capacity feeder
Stacking tray* Auto-control stacking tray
Wide stacking tray
High capacity stacker

* Optional stacking tray connected to the right side of the machine.

■ Illustrations and Operating Procedures in This Guide

• The operating procedures, screenshots, and illustrations in this guide are for the ComColor GD9630/GD9630R with
the optional scanner connected.
• The screenshots and illustrations in this guide may vary depending on the machine model and usage environment,
including the connected optional equipment.

ComColor GD Series Troubleshooting Guide

Contents

About This Guide ............................................................................................................... 1

Symbols, Notations, and Screenshots Used in This Guide ......................................................... 2

Touch Panel Display ......................................................................................................... 5

[Home1] Screen ........................................................................................................................... 5
Status Area .................................................................................................................................. 6
Job List Icons ............................................................................................................................... 7

Chapter 1 Messages ......................................................................................................1-1

Error Messages on the Touch Panel ........................................................................................ 1-1
Examples of the Messages ....................................................................................................... 1-2
Service Call ..................................................................................................................................... 1-2
Unit Error ........................................................................................................................................ 1-2
Paper Jam ...................................................................................................................................... 1-3
Consumable Error ........................................................................................................................... 1-4
Installation Error .............................................................................................................................. 1-4
Warning ..........................................................................................................................................1-6
Information .................................................................................................................................... 1-11

Chapter 2 Troubleshooting ...........................................................................................2-1

Paper Jams ............................................................................................................................... 2-4
Precautions When Removing Jammed Paper ................................................................................2-5
Frequent Paper Jams ..................................................................................................................... 2-6
Paper Feed Path ..................................................................................................................... 2-7
General Troubleshooting for This Machine ............................................................................... 2-9
Troubleshooting for the Printer Driver and Printing ................................................................ 2-13
Troubleshooting for Copying ................................................................................................... 2-16
Troubleshooting for Scanning ................................................................................................. 2-17
Troubleshooting for Storage and USB .................................................................................... 2-18
Troubleshooting for the Multifunction Finisher and Face Down Finisher ................................ 2-20
Stapler Jams (Multifunction Finisher) ........................................................................................... 2-21
Stapler Jams (Face Down Finisher) .............................................................................................2-23
Troubleshooting for the Feed Tray ......................................................................................... 2-24
Troubleshooting for the High Capacity Feeder ....................................................................... 2-25
Troubleshooting for the High Capacity Stacker ...................................................................... 2-25
Troubleshooting for the IC Card Reader ................................................................................. 2-26
Other Problems ....................................................................................................................... 2-27
Troubleshooting for the Optional PS Kit ................................................................................. 2-29

Chapter 3 Maintenance .................................................................................................3-1

Replacing the Staple Cartridge ................................................................................................. 3-1

ComColor GD Series Troubleshooting Guide

 Replacing the Staple Cartridge UR1 (Multifunction Finisher) .........................................................3-1
Replacing the Staple Cartridge UR2/UR3 ...................................................................................... 3-2
Replacing the Staple Cartridge (Face Down Finisher) ................................................................... 3-3
Cleaning the Punching Box ...................................................................................................... 3-5
Disposing of the Punching Trash .................................................................................................... 3-5

Simple Questions ................................................................................. End of This Guide

ComColor GD Series Troubleshooting Guide

 The touch panel allows you to perform operations and
Touch Panel Display check the current status of the machine. Use the
information described in this section to help with
troubleshooting.

[Home1] Screen
On the [Home1] screen, press a mode button to access the settings and functions for that mode. You can check the
information described below on each mode button or on the [System Info] screen.

When the lock icon is displayed in the top right corner of

the mode button

The lock icon displayed on a mode button indicates that you

must log in to access that mode.
• The administrator configures whether user login is required for
each mode.

When a mode button is grayed out

Buttons for modes that the current user is not authorized to use
are grayed out.
• The administrator configures the mode access rights for each
user.

When a mode button is not displayed

If the administrator sets a mode button to [OFF] in [Home

Screen Customization], that mode button is not displayed.

• [Admin Menu] is displayed only when the user is

logged in as an administrator.

• Depending on the connection status or settings of

equipment, the buttons for each mode may not be
[Copy] button and [Scan] button are hidden. displayed.

ComColor GD Series Troubleshooting Guide

 You can touch [System Info] on the [Home1] screen to check
information about the consumables, machine, user, and license.
The [Consumables] screen displays the status of the ink and
paper.

• [User Info] is displayed only when a user is logged in.

[System Info] screen

Status Area
The information described below is displayed in the status bar on the touch panel.

a User name
The name of the user currently logged in is displayed.

b Printer status
The current status of the machine is indicated with a
description such as [Idle], [Printing], [Error], or [Some Units
Unavailable].

c Offline
This icon is displayed when [Online/Offline] is set to [OFF].
While the icon is displayed, the machine does not receive
jobs.

d FORCEJET link icon

This icon indicates whether all parts required for printing are
working correctly.
The display will differ depending on the consumable or
configured details.
• (ON): Using RISO ink
• (ON): Using non-RISO ink (Ink information is entered.)
• (Flashing): Using non-RISO ink (Ink information is not
entered.)
For more information on setting the ink information, see "The
[Ink Information Input] screen is displayed." (p. 2-28).

e Remaining ink indicator

The bar of each ink indicates the amount of remaining ink.
When the bar starts flashing, it is the time to replace the ink
cartridge. Prepare a new ink cartridge for the color that
flashes.

• The amount of remaining ink cannot be displayed when

using non-RISO ink. [―] is displayed instead of the
remaining ink indicator.

ComColor GD Series Troubleshooting Guide

Job List Icons
The job list on the [Finished] screen displays the following icons according to the job type along with the document name/
job name.

Icon Job Type

Copy job
Print job
Scan (Mail) job
Scan (PC) job
Scan (Console) job
Storage (Save/Load) job
USB (Save/Load) job
Job with a PIN code
PS job
Broken job (Broken data or data with problems)

ComColor GD Series Troubleshooting Guide

8

ComColor GD Series Troubleshooting Guide

 Chapter 1 Messages
This chapter describes the reasons why the error lamp flashes on the operation panel and messages appear on the touch
panel, and what actions to take.
1
When the message is displayed, resolve the problem following the instructions in the displayed message.

Operation panel error lamp Scanner lamp

When an error occurs, the error lamp flashes in red. When an error occurs with the scanner, the scanner
lamp flashes in red.

Error lamp Scanner lamp

Error Messages on the Touch Panel

A description of the problem and instructions for resolving the problem are displayed, as shown in the illustration below.

• An alphanumeric error code is displayed at the top of the error message screen.
Be sure to mention this error code when contacting your service representative.
- The first letter of the error code indicates the type of problem.
- The numbers vary depending on the location of the problem.

1-1

ComColor GD Series Troubleshooting Guide

 Examples of the Messages
The following are examples of messages. Follow the instructions in the displayed messages to resolve the problems.

• [Cancel] and [Continue] may be displayed on some message screens. Touch [Cancel] to stop the current
operation. Touch [Continue] to resume the current operation.

<S000-0000>Service Call
These error messages are displayed when inspection or repair is required by a service representative.

Message Action to Take

A problem has occurred. Press A problem has occurred.
the Reset key, or turn the power Press the [Reset] key on the operation panel. If this still does not solve
off and on again with the power the problem, press the [Power] key on the operation panel to restart the
key on the operation panel. If the machine.
problem persists, contact your If the above two operations for recovery do not solve the error, contact
dealer. your dealer or authorized service representative. Be sure to mention the
error code displayed on the touch panel when contacting your dealer or
authorized service representative.

Not enough space in memory. The machine cannot be used because there is not enough available
Turn the power off and on again space on the internal hard disk. Press the [Power] key on the operation
with the power key on the panel to restart the machine. If this does not solve the problem, contact
operation panel. your dealer or authorized service representative. Be sure to mention the
error code displayed on the touch panel when contacting your dealer or
authorized service representative.

<U000-0000>Unit Error
These error messages are displayed when repair is required by a service representative.

Message Action to Take

A problem has occurred on the A problem has occurred with the standard tray.
standard tray. You can use Touch [Change Tray] and specify a different paper tray.
another tray to continue printing.

A problem has occurred on the A problem has occurred with the feed tray.
paper tray. You can use the Touch [Change Tray] and specify the standard tray as the paper tray.
standard tray to continue
printing.

A problem has occurred on feed A paper jam occurred in the feed tray.
tray 1 (feed tray 2, feed tray 3). To See "Troubleshooting for the Feed Tray" (p. 2-24), and remove the
solve the problem, remove the jammed paper.
jammed paper. You can use To continue printing with another tray, touch [Change Tray] and specify a
another tray to continue printing. different paper tray.

1-2

ComColor GD Series Troubleshooting Guide

 Message Action to Take
A problem has occurred on feed A paper jam occurred in the feed tray.
tray 1 (feed tray 2, feed tray 3). To See "Troubleshooting for the Feed Tray" (p. 2-24) to remove the jammed
solve the problem, remove the paper, and press the [Reset] key on the operation panel. If this still does 1
jammed paper, and press the not solve the problem, press the [Power] key on the operation panel to
Reset key. Printing using another restart the machine.
tray is possible. If the above two operations for recovery do not solve the error, contact
your dealer or authorized service representative. Be sure to mention the
error code displayed on the touch panel when contacting your dealer or
authorized service representative.
To continue printing with a different paper tray, press the [Reset] key on
the operation panel, change the settings, and send the data.

The external controller has an An error has occurred with the print controller (ComColor Express
error. Check. FS2000C) or the print controller is not connected properly.
Press the [Reset] key on the operation panel to turn off the display of the
error message and check the LED indicator of the print controller and the
connections of its cables.

<X000-0000>Paper Jam
These error messages are displayed when there is a paper jam.

Message Action to Take

Buttons indicate paper jam Paper is jammed inside the machine, or no paper or multiple sheets of
locations. To display how to fix, paper were fed into the machine.
touch the button. Touch the button indicating the location of the paper jam to display how
to remove the jammed paper, and follow the instructions. For more
information, see "Paper Jams" (p. 2-4).

1-3

ComColor GD Series Troubleshooting Guide

 <Y000-0000>Consumable Error
These error messages are displayed when it is time to replace consumables or parts that require periodic
replacement.

Message Action to Take

Add staples to the Face Down There are no more staples in the face down finisher.
Finisher. See "Replacing the Staple Cartridge" (p. 3-1), and follow the procedure to
replace the staple cartridge.

Punch dust in the finisher is full. The punching box becomes full of punching trash. See "Cleaning the
Open the front cover of the Punching Box" (p. 3-5) and dispose all of the punching trash.
finisher, and dispose of punch
dust.

Open the front cover of the No more staples are left in the multifunction finisher. See "Replacing the
finisher, and add staples. Staple Cartridge" (p. 3-1) and add staples.

Open the front cover of the

finisher, and add staples (front
side, back side) for stapling
booklets.

Replace the ink cartridge. Do not Replace the displayed ink cartridge with the new one. For more
set the removed one to prevent information, see "Ink Cartridge Replacement" in the "User's Guide".
failure.

The expiration date of the ink

cartridge has expired. Replace
the ink cartridge.

<Z000-0000>Installation Error
These error messages are displayed when a cover or tray is not completely closed or an ink cartridge is not properly
installed.

Message Action to Take

Set ink cartridges. No ink cartridge has been installed, or a non-RISO ink has been installed.
Install a RISO ink cartridge, or contact your administrator.

Different color ink is set. Replace The type or color of the installed ink cartridge is not correct. Check the
the ink cartridge. installation position and the color and type of the installed ink cartridge,
and install the ink cartridge properly.
The ink cartridge is not correct. If the wrong ink cartridge has been installed, remove it, wipe the ink port
Replace the ink cartridge. clean, attach the cap, and store it horizontally in the proper orientation.

1-4

ComColor GD Series Troubleshooting Guide

 Message Action to Take
Check the Stripper Unit. The stripper unit is not installed properly.
Reinstall the stripper unit.
1
Stripper
unit

Installing the stripper unit

1 Lower the stripper lock knob (a) to
unlock the stripper unit.

2 Press the stripper release lever (b) and

remove the stripper unit.

3 Reinstall the stripper unit.

• Make sure that the stripper unit is

fully inserted.

4 Lift the stripper lock knob to lock the

stripper unit.
When the stripper lock knob cannot be
locked, the stripper unit is not fully
inserted.
Make sure that the stripper unit is fully
inserted.

1-5

ComColor GD Series Troubleshooting Guide

 Message Action to Take
The stacking tray of High The stacking tray is not set on the high capacity stacker.
Capacity Stacker is not set. Set After setting the stacking tray on the carriage, return this to the high
the stacking tray. capacity stacker.

<W000-0000>Warning
These warning messages are displayed when there is no more paper, the output tray is full, a peripheral device is
not connected, or there is another problem.

Message Action to Take

Set paper. The paper specified for the job is not loaded in the tray available for auto
selection.
Load the corresponding type and size of paper in the tray available for
auto selection. Otherwise, touch [Change Tray] and change [Paper
Selection] to a setting other than [Auto], or enable [Auto Selection] for a
tray loaded with the specified paper.

Auto tray selection is not Auto selection is not performed if it is not enabled for any of the trays,
available. Select a paper tray, even when paper tray selection is set to [Auto]. Touch [Paper Selection]
and press the Start key. and select the tray, or enable [Auto Selection] for the required tray.

The paper size may not be The size of paper specified for the job is not loaded. Load the specified
correct. Check the standard tray size of paper. Otherwise, touch [Change Tray] and enable [Auto
paper guide, tray, or paper size Selection] for a tray loaded with the specified paper.
setting.

The Standard Tray (Feed Tray 1, A problem has occurred with the standard tray (or with feed tray 1, feed
Feed Tray 2, Feed Tray 3) is not tray 2, or feed tray 3).
available. You can use another Touch [Change Tray] and specify a different paper tray.
tray to continue printing.

Job name: Touch [Close], change the settings, and send the data again. For more
This paper size cannot be output information on the paper sizes that can be used with each tray, see
to the specified tray. Change the "Printing Paper" in the "Safety Information".
output tray or paper size. (The
job was deleted.)

This paper size cannot be output Touch [Close], change the settings, and send the data again.
to the current output tray. Check For more information on the paper sizes that can be used with the output
the orientation or settings of the tray, see "Printing Paper" in the "Safety Information".
set paper.

This paper size cannot be output Touch [Close], change the settings, and send the data again. For more
with offset output. Check the information on the paper that can be used with offset output, see "Printing
orientation or settings of the set Paper" in the "Safety Information".
paper.

There is no tray to which paper The paper output to each tray exceeds the maximum load capacity.
can be output. Remove paper.
Remove paper.

1-6

ComColor GD Series Troubleshooting Guide

 Message Action to Take
An error has occurred on the An error has occurred on the scanner.
scanner. Touch [Confirm]. If this message is displayed while scanning an original,
scan the original again. 1
If the error message does not disappear after touching [Confirm], press
the [Power] key on the operation panel to restart the machine.

Failed to save the scan file. The scanned data could not be saved. Check the items below, and scan
Check the save destination the original again.
setting. • Network settings of the destination server
• Problems with the destination server
• Network cable connections
• [Destination] settings for the scanned data

Failed to save the scan file. The The scanned data could not be saved.
file size exceeds the upper limit, Touch [Close], and scan the original again.
or the file name exists. If a file with the same name already exists, change the file name.
Check. If the file size of the scanned data exceeds the upper limit, reduce the
number of pages in the original, or change the save format.

A USB drive is not set. Set a USB A USB flash drive is not connected to the machine.
drive, and touch "Retry". To save to a USB flash drive, connect it to the machine, and touch
[Retry]. To cancel saving to the USB flash drive, touch [Cancel].
To save to the internal hard disk of the machine, touch [Save to Internal
HDD].

Failed to save to USB drive. The You attempted to save the file using a file name that already exists on the
suspected causes are: USB flash drive.
• The number of files, or space Touch [Close] or [Cancel] and change the file name, or touch [Save to
are full. Internal HDD] to save the file to the internal hard disk of the machine.
• Writing to USB drive is not
There is not enough space in the USB flash drive.
permitted.
Either change the destination to the internal hard disk of the machine, or
Check. delete unnecessary data from the USB flash drive to free up enough
space, and then save the data again.

The USB flash drive is set to write protected.

Touch [Close] or [Cancel] to cancel saving to the USB flash drive, or
touch [Save to Internal HDD] to save the file to the internal hard disk of
the machine.

A file with the same name exists You attempted to save the file using a file name that already exists on the
in the save destination. Do you USB flash drive.
want to overwrite? Touch [Continue] to overwrite the existing file. To change the file name
and save, touch [Cancel] and save the file again.

This paper size cannot be output Touch [Close], change the settings, and send the data again. For more
with the current booklet setting. information on the paper sizes and orientations that can be used when
Check the orientation or settings creating booklets, see "Booklet" in the "User's Guide".
of the set paper.

1-7

ComColor GD Series Troubleshooting Guide

 Message Action to Take
This paper size cannot be output Touch [Close], change the settings, and send the data again. For more
with the current staple/punch information on the paper sizes and orientations that can be used when
setting. Check the orientation or stapling, see the following.
settings of the set paper. • When using the face down finisher
"Staple" of the "User's Guide"
• When using the multifunction finisher
"Staple/Punch" of the "User's Guide"

Printing on envelopes is You are trying to print on an envelope in a state where a setting that
specified. Check whether duplex cannot be performed for the envelope job is specified. Cancel the
printing, finisher settings, or following settings, and send the data again.
other settings that cannot be • Duplex printing
used in combination are • Functions specified on the multifunction finisher
configured. • Setting [Face Up/Down] to face down when using the multifunction
finisher

In a state where [Thickness] for the type of paper is set to [Envelope], you
are trying to print on paper other than an envelope. Touch [Change Tray]
and change [Thickness] to [Standard].

A file containing a large amount A job with a large amount of data is being processed.
of data is still processing. When a job contains a large amount of data, it is recommended that you
Press "Continue" button to allow handle it as a waiting job or save it to storage before printing.
processing to finish, or press
"Cancel" button to delete the job.

Not enough space in HDD. Delete The hard disk of the machine is full.
unnecessary jobs to free up Delete completed jobs or unnecessary documents in storage to free up
space in HDD. space on the hard disk.

Job name: The corresponding job was deleted on the RISO Console while it was
This job has been deleted. suspended.
Send the data again.

Job name: The specified job cannot be printed because the file is used by the
This job cannot be executed. Barcode Area Definition Software.
Check the data type. (The job
was deleted.)

The time of the Kerberos server There is a time difference between the machine's internal clock and the
may not be synchronized with Kerberos server. Contact your administrator.
that of the printer. The time can be synchronized by using [NTP Time Synchronization] in
[Admin Menu].

This is Non-Riso ink cartridge. A non-RISO ink cartridge has been installed.
Using Non-Riso ink may result in Contact your administrator to determine whether or not to use this ink.
serious damage to the printer. To continue using the non-RISO ink cartridge, touch [Yes] and enter the
Check your service provider's appropriate values in the [Ink Information Input] screen which appears
warranty/service agreement if next. For more information, see "The [Ink Information Input] screen is
any, as damage caused by Non- displayed." (p. 2-28).
Riso supplies could be excluded
from coverage. Do you wish to
continue using this cartridge?

1-8

ComColor GD Series Troubleshooting Guide

 Message Action to Take
The staple unit (punch unit, top Each unit (staple unit, punch unit, top tray unit, stacking tray unit, booklet
tray unit, stacking tray unit, tray unit, tri-fold output tray unit) of the multifunction finisher is not
booklet tray unit, tri-fold output connected. Contact your dealer or authorized service representative. 1
tray unit) of the finisher is not
connected. Check. (The job was
deleted.)

Failed to lower the Stacking Tray. Something may be obstructing the stacking tray. Make sure that nothing
Check the tray of the finisher. is placed below or near the tray.

Job name: Each unit (staple unit, punch unit, top tray unit, stacking tray unit, booklet
Cannot print due to failure of the tray unit, tri-fold output tray unit) of the multifunction finisher cannot be
staple unit (punch unit, top tray, used. Contact your dealer or authorized service representative. If you
stacking tray, booklet unit, tri- touch [Close], you can continue using the machine except for the unit that
fold output tray) of the finisher. has an error.
Printing without using the staple
unit (punch unit, top tray,
stacking tray, booklet unit, tri-
fold output tray) is possible. (The
job was deleted.)

Job name: A size of original that cannot be used with [Mixed Size Z-fold] is included.
Paper size that cannot be output [Mixed Size Z-fold] can only be used with the combinations of A4 and A3,
with the Z-fold setting is B5 and B4, and Letter-R and Ledger. Check the original size.
included. Check the print data.
(The job was deleted.)

This paper size cannot be output Touch [Close], change the settings, and send the data again.
with the current paper fold For more information on the paper sizes and orientations that can be
setting. Check the orientation or used when folding the paper, see "Fold" and "Booklet Binding" in the
settings of the set paper. "User's Guide".

Check the auto-control stacking The guides of the auto-control stacking tray are not properly set.
tray. Check.

Paper is not appropriately loaded The paper guides of the high capacity stacker are not set in their proper
in the stacking tray of High positions and the paper is not aligned. Check the printouts.
Capacity Stacker. Check the To output irregular sized paper, it is necessary to register the paper size
stacking tray. to the machine in advance. Contact your administrator for details.

1-9

ComColor GD Series Troubleshooting Guide

 Message Action to Take
Paper is left in the High Capacity There is paper on the stacking tray of the high capacity stacker.
Stacker. Print cannot be run. When there is paper on the stacking tray, the paper guides cannot move
Remove paper from the stacking to the appropriate positions for the next job. Remove paper.
tray.

Mixed size paper is stacked in • When the power is turned on or when recovering from the sleep
the High Capacity Stacker. mode, it is necessary to remove the paper on the stacking tray
Remove paper from the stacking as otherwise the paper guides will not be able to move to their
tray. appropriate positions in accordance with the paper size. If you
are not removing the printouts every time a print job is
completed, it is recommended that the time until entering the
sleep mode be set longer with [Power Saving Setting] in the
administrator menu.
For more information on the power saving setting, see "Power
Saving Setting" in the "Administrator's Guide".

Job Name: The printouts do not come out as the job contains inappropriate settings
This job cannot be ejected in the for the high capacity stacker (paper size, mixed size originals, or
stacking tray of High Capacity containing settings that cannot be performed). Change the output tray,
Stacker. Check the settings. (The specify the paper size that can be output, or change the settings so that
job has been deleted.) the sizes are not mixed.

The High Capacity Feeder is Paper that exceeds the maximum number of sheets that can be loaded
overloaded with paper. Check has been loaded in the high capacity feeder. Remove paper.
the feed tray. For more information on the maximum number of sheets that can be
loaded, see "Printing Paper" in the "User's Guide".

Load paper in High Capacity Load the paper in the high capacity feeder.
Feeder or check the paper
guides and paper size settings. The standard tray paper guides do not match the size of the paper. Match
the standard tray paper guides with the size of the paper. Otherwise,
touch [Change Tray] and check the paper settings.

The data including the following Overlay cannot be used if the selected overlay image contains the
settings cannot be used with following settings. Touch [Close], cancel these settings, and save the
Overlay. data in the storage again.
• Reproduction Size
• Duplex
• Staple / Punch
• Combine
• Image Repeat
• Booklet
• Booklet Binding
• Fold
• Mixed Size Original
• Program
• Add Cover
• Auto Image Rotation

The Standard Tray (Feed Tray 1, A problem has occurred with the standard tray (with feed tray 1, feed tray
Feed Tray 2, Feed Tray 3) is not 2, or feed tray 3) in which the slip sheets or cover sheets are loaded.
available. Touch [Close], check the standard tray (feed tray 1, feed tray 2, or feed
(The job has been deleted.) tray 3), and send the data again.

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ComColor GD Series Troubleshooting Guide

 Message Action to Take
IP address of LAN0 and LAN1, or The same IP address (segment) is set to LAN0 and LAN1 of the
network segment may be machine. When assigning the IP addresses manually, assign a different
conflicting. IP address to LAN0 and LAN1. 1
Please check the network Check the IP address from [Network Setting (IPv4)] or [Network Setting
settings of LAN0 and LAN1. (IPv6)] in [Admin Menu].

<I000-0000>Information
These messages are displayed when machine maintenance is required.

Message Action to Take

The drain tank must be replaced The drain tank needs to be replaced. Contact your dealer or authorized
soon. Contact your dealer, and service representative.
have a new drain tank ready.
• Printing cannot be performed when the drain tank is full. Call for
service immediately when this message is displayed.

The transfer belt is dirty. Leaving The transfer belt needs to be cleaned. Contact your dealer or authorized
the belt dirty results in service representative.
inaccurate printing. Contact your
dealer.
• The paper size and position cannot be detected when the
transfer belt is dirty, resulting in improper printing.
The cleaning operation needs to be performed by technical
support staff. Call for service immediately when this message is
displayed.
Until the transfer belt is cleaned, the margins around the edges
of the paper are 5 mm (7/32"), regardless of the printable area
setting.

Parts of the Face Down Finisher Contact your dealer or authorized service representative. If you touch
need to be replaced. Contact [Close], you can continue using the machine functions except for the face
your dealer. down finisher. Printing can be performed using a different stacking tray.

The ink cartridge is near For optimal printing quality, use the ink cartridge within 24 months from
expiration. Use or replace the ink the date of manufacture (when preserved under room temperature).
cartridge soon.

1-11

ComColor GD Series Troubleshooting Guide

1-12

ComColor GD Series Troubleshooting Guide

 Chapter 2 Troubleshooting
This chapter describes what actions to take when problems occur.
Use the information in this chapter to help with troubleshooting.

Problem See
Paper Jams p. 2-4
2
General Troubleshooting for This Machine
The machine does not operate at all. / Nothing is displayed on the touch panel when the power is turned on. p. 2-9
Nothing is displayed on the touch panel, even when the buttons of the operation panel are touched. p. 2-9
The scanner does not operate. p. 2-9
The printing results are light or dark. p. 2-9
When copying or scanning, the original loaded in the ADF (automatic document feeder) is not fed properly. p. 2-10
Prints or copies have white streaks or appear blurry. p. 2-10
The output results are dirty or have black streaks. p. 2-10
The copied or scanned data is blurred, or part of the data is not printed. p. 2-10
The back of the original is visible. p. 2-11
Moire interference occurs. p. 2-11
No paper is fed. / The back of a card is damaged. / Multiple sheets of paper are fed. p. 2-11
A multiple feeding error occurs although multiple feeding was not performed, or multiple feeding errors p. 2-12
occur frequently.
The paper becomes dirty. / Printing is not aligned properly. p. 2-12
Troubleshooting for the Printer Driver and Printing
Cannot print from a computer. p. 2-13
Cannot print properly on irregular sized paper. p. 2-13
When printing a document with multiple pages, some pages are printed with an incorrect paper size. p. 2-13
It takes a long time to print. / When printing multiple copies, the printer makes a beep sound after each copy p. 2-13
is printed.
The PIN code for a job is lost. p. 2-13
[Full Color] and [Auto] are not displayed in the [Color Mode] menu on the printer driver screen. p. 2-13
Cannot specify pages to print. p. 2-14
Only one copy (page) is printed even though multiple copies (pages) are specified. p. 2-14
Part of the image is missing. p. 2-14
Cannot reprint a job on the [Job Status] screen. p. 2-14
After interrupting a job or turning the machine off and back on, it is unknown how much printing was p. 2-14
completed.
Paper is loaded but the "Set paper." error message is displayed. p. 2-14
The results of color printing are poor. p. 2-14
Printed images are light or faded. p. 2-15
The paper edges become dirty. p. 2-15
Images are bright or dark. p. 2-15
Duplex printing cannot be performed using the paper loaded in the standard tray. p. 2-15
The sent data became a broken job. p. 2-15

2-1

ComColor GD Series Troubleshooting Guide

 Problem See
The colors of a barcode background or nearby images cannot be printed out. p. 2-15
The layout order is not correct. p. 2-15
Troubleshooting for Copying
Part of the original is missing in the copied data. p. 2-16
Duplex copying was performed, but the back of one or more pages is blank. p. 2-16
Duplex copying cannot be performed for the paper loaded in the standard tray. p. 2-16
Troubleshooting for Scanning
There is no scanned data on the scan screen of the RISO Console. p. 2-17
Part of the original is missing in the scanned data. p. 2-17
The color mode is set to [Auto], but the machine does not identify color originals automatically. p. 2-17
Troubleshooting for Storage and USB
Files saved on a USB flash drive are not displayed on the printer. p. 2-18
Cannot print properly on irregular sized paper. p. 2-18
Paper is loaded but the "Set paper." error message is displayed. p. 2-18
The results of color printing are poor. p. 2-18
Duplex printing cannot be performed using the paper loaded in the standard tray. p. 2-19
Part of the original is missing in the copied data. p. 2-19
Part of the original is missing in the scanned data. p. 2-19
The color mode is set to [Auto], but the machine does not identify color originals automatically. p. 2-19
Troubleshooting for the Multifunction Finisher and Face Down Finisher
The multifunction finisher or face down finisher does not operate. p. 2-20
When you copy the original, the paper is stapled at the wrong position. p. 2-20
Staples do not penetrate well, e.g., they bend or crush. / Paper is not output from the face down finisher. p. 2-20
A staple is jammed inside the machine. p. 2-20
Sheets come out loosely stacked on the face down finisher. / Printouts are curled back. p. 2-20
Troubleshooting for the Feed Tray
Paper is jammed in the feed tray. / The tray cannot be pulled out smoothly. p. 2-24
Troubleshooting for the High Capacity Feeder
Although the paper in the high capacity feeder has run out, the standard tray does not descend to its p. 2-25
lowermost position and stops midway.
The paper feed guides cannot be adjusted and cause the paper to bend, warp, or be misaligned. p. 2-25
Troubleshooting for the High Capacity Stacker
The stacking tray does not descend and it is difficult to remove the printouts. p. 2-25
The stacking tray descends each time a job is printed and it is not possible to continuously print. p. 2-25
Troubleshooting for the IC Card Reader
Unable to log in using the IC card. p. 2-26
A registered IC card is lost or missing. p. 2-26

2-2

ComColor GD Series Troubleshooting Guide

 Problem See
Other Problems
The front cover does not open. p. 2-27
The correct user name is not displayed when touching the index button on the [Login] screen. p. 2-27
A job with a PIN code cannot be deleted. p. 2-27
The printer does not wake up automatically. p. 2-27
The RISO Console screen is not displayed. p. 2-27
2
The [Ink Information Input] screen is displayed. p. 2-28
Troubleshooting for the Optional PS Kit
Files saved on a USB flash drive are not displayed on the printer. p. 2-29
It takes a long time to print when using Mac OS. / Printing cannot be performed with the current settings. p. 2-29
When using Mac OS to print a document with multiple pages, some pages are printed with an incorrect p. 2-29
paper size.
When printing a PDF file directly from a USB flash drive, a paper with the texts "Implementation limit p. 2-29
exceeded" is printed out.

PS Kit FG10 is not supported in some regions.

2-3

ComColor GD Series Troubleshooting Guide

 Paper Jams
If a paper jam occurs in the machine or optional equipment, printing stops, the error lamp on the operation panel flashes in
red, and the paper jam location is displayed on the touch panel. Follow the procedure displayed on the touch panel to
remove the jammed paper and resume printing.

CAUTION
Be careful of protruding parts and metal terminals when inserting your hand in the machine, such as when
removing jammed paper. Otherwise, an injury might occur.

1 Touch the button indicating the location of the paper jam to display how to
remove the jammed paper.

2 Follow the procedure displayed on the touch panel to remove the paper.
Touch [Back] or [Next] to display the previous or next page.
(The screenshots below are examples of the display when there is a paper jam.)

3 Touch [Close].
Return to the screen in Step 1. Check that the button indicating the location where the paper was removed has
disappeared.
When all of the jammed paper is removed and the cover is closed, the error screen closes and the previous screen is
displayed.

• As long as alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat
Steps 1 to 3 to remove the jammed paper.

2-4

ComColor GD Series Troubleshooting Guide

 Precautions When Removing Jammed Paper

• Slowly and carefully remove the jammed paper. Be careful not to leave pieces of paper in the machine.

• If a paper jam occurs when printing multiple sheets of paper, the sheet of paper that caused the paper jam as well as
other sheets of paper may remain in the transfer path. When using an internal dial to remove jammed paper, turn the
dial four or five times after removing the first sheet of paper, to check for other sheets of paper.

Paper removal opening C2

• The print heads are located inside the top of the paper removal opening. When removing jammed paper from the
opening, avoid touching the print heads to prevent ink from getting on your hand or sleeve.
• Dial "C2" is used when the stacking tray is connected to the right of the machine.
• Depending on the jammed locations, it may be easier to remove the jammed paper if you roll up the paper little by little.

2-5

ComColor GD Series Troubleshooting Guide

 Frequent Paper Jams

If paper jams occur frequently, check the points listed below again.

• The paper on the standard tray or in the feed tray is within the maximum load capacity.
• The standard tray paper guides are positioned correctly and the paper is loaded properly.
• The paper that is actually loaded matches the [Paper Selection] settings.
• Usable paper is loaded.
In particular, wrinkled or curled paper can cause paper jams, so do not use this type of paper.
• When using irregular sized paper, the paper size must be registered in advance in the administrator menu. Contact your
administrator. To use unregistered irregular sized paper, select [Paper Selection] - [Paper Tray Setting] - [Paper Size],
and specify the size in [Manual].
• Check if you are using paper that has already been printed on one side or is dark in color. In such case, the machine
may incorrectly detect a single sheet as if it were multiple sheets of paper being fed. Set [Double-feed Check] to [OFF].

[Print] screen  select job  [Change Setting] in the sub menu  [Paper Selection]  [Paper Tray Setting] 
set [Double-feed Check] to [OFF]
[Storage] - [Load] screen  select folder  select document  [Change Setting] in the sub menu for the document 
[Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[USB] - [Load] screen  select folder  [Open]  select document  [Change Setting] in the sub menu 
[Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[Copy] screen  [Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[Storage] - [Save] screen  select folder  [Save Document]  [Paper Selection]  [Paper Tray Setting] 
set [Double-feed Check] to [OFF]

• For more information on how to load paper and the types of paper that can be used, see "Loading the Paper" in
the "User's Guide" and "Printing Paper" in the "Safety Information".

2-6

ComColor GD Series Troubleshooting Guide

 This section describes the path that paper travels through
Paper Feed Path the machine during printing. See this information when
removing jammed paper from the machine.

During printing, paper travels through the machine as shown in the illustration below.

Solid line: Paper feed path during simplex printing

Dashed line: Paper feed path during duplex printing

<When using the <When using the <When using the stacking tray>
face down tray> face down finisher>

<When using the multifunction finisher>

The paper feed path inside the multifunction finisher is the same for simplex printing and duplex printing.

Top Tray

Stacking Tray

Booklet Tray

Tri-fold Output Tray

• The tray to which the printed materials are output will differ depending on the configured functions of the multifunction
finisher.
• For more information on the paper feed path when the multifunction finisher is connected, see the next page.

2-7

ComColor GD Series Troubleshooting Guide

 ■ When connected to the multifunction finisher ● When booklet binding/bi-folding

● When stapling

Staple

Booklet/Bi-fold

● When punching
■ When the folder unit is added

Punch ● When tri-folding

● When stapling and punching Tri-fold

Punch
● When Z-folding

Staple

Z-fold

2-8

ComColor GD Series Troubleshooting Guide

General Troubleshooting for This Machine
This section describes how to troubleshoot general problems that may occur in the different modes.

The machine does not operate at all. / The printing results are light or dark.
Nothing is displayed on the touch
panel when the power is turned on. The density setting may not be configured
properly.
• Make sure that the main power switch is turned on.
• Make sure that the power plug of the machine is
For printing:
Adjust the [Print Density] setting in the [Image] tab on
2
properly inserted into the electrical outlet. the printer driver screen.
• Make sure that the power cord is securely For copying and scanning:
connected to the machine. Configure the [Scanning Level] setting for copying
• Make sure that the power breaker has not been according to the original.
tripped. [Copy] screen / [Scan] screen  [Scanning Level]
[Storage] - [Save] screen / [USB] - [Save] screen 
Nothing is displayed on the touch select folder  [Save Document]  [Scanning Level]
panel, even when the buttons of the
operation panel are touched.
If you are printing or copying, the paper type
The machine may be in sleep state. setting may not match the type of paper loaded
The administrator may have configured the machine to in the standard tray or feed tray.
automatically enter power saving mode when it has not Correctly configure the paper type.
been operated for a fixed period. Press the [Wake Up]
For printing:
key.
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
The scanner does not operate. Setting]  [Paper Type]
• Make sure that the power plug of the scanner is [Storage] - [Load] screen  select folder  select
properly inserted into the electrical outlet. document  [Change Setting] in the sub menu for
• Make sure that the USB cable is securely connected the document  [Paper Selection]  [Paper Tray
to the printer and scanner. Setting]  [Paper Type]
[USB] - [Load] screen  select folder  [Open] 
select document  [Change Setting] in the sub menu
 [Paper Selection]  [Paper Tray Setting]  [Paper
Type]

For copying:
[Copy] screen  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]
[Storage] - [Save] screen  select folder  [Save
Document]  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]

2-9

ComColor GD Series Troubleshooting Guide

 If you are copying or scanning, the original
When copying or scanning, the
cover may not have been closed securely.
original loaded in the ADF (automatic
Close the original cover of the scanner securely to
document feeder) is not fed properly. prevent any light from entering.

The original may be too small.

The minimum size original that can be loaded in the
If you are copying or scanning, the parts listed
ADF is 100 mm × 148 mm (3 15/16" × 5 27/32"). If the below may be dirty.
original is too small, it may not be fed properly from the Wipe them with a soft cloth.
ADF, causing a paper jam. Load originals smaller than
100 mm × 148 mm (3 15/16" × 5 27/32") on the platen
glass.

• Even if the size of the original is appropriate,

the paper thickness, type or other Scanner glass
characteristics may prevent it from being
scanned with the ADF. For more information,
see "Originals" in the "Safety Information".

Original
Prints or copies have white streaks or White sheet pad
appear blurry.

The print heads may be clogged.

Perform [Print Head Cleaning] to unclog the print
heads. Scanner glass Platen glass

[Home1] screen  [Maintenance]  [Print Head

Cleaning]  [Normal Cleaning]
• Any dust, debris, ink, glue, or correcting fluid
If this does not fix the problem, perform [Strong
adhering to the white sheet of the ADF, the
Cleaning].
platen glass, or scanner glass can result in
the copied or scanned data that is not clean.
The output results are dirty or have Perform periodic cleaning.
black streaks.

Paper that is unusable for printing or copying The copied or scanned data is
may have been loaded in the machine. blurred, or part of the data is not
Check the type of the paper loaded in the standard tray printed.
or feed tray. For more information, see "Printing
Paper" in the "Safety Information". The original may not be in complete contact
with the platen glass.
You may be using curled paper for printing or Close the original cover so that the original is
copying. completely flat against the platen glass.
Curled paper can come in contact with the print heads,
causing the paper to become dirty. This can damage The scanner may have been subjected to
the print heads, so do not use curled paper. vibration.
Scan the original again without subjecting the scanner
If you are copying or scanning, the [Scanning to vibration.
Level] setting may be too dark.
Adjust the [Scanning Level] setting. If you are copying, the paper may be moist.
If the paper contains moisture, part of the copied data
[Copy] screen / [Scan] screen  [Scanning Level]
may not be printed or it may be blurred. Use dry paper.
[Storage] - [Save] screen / [USB] - [Save] screen 
select folder  [Save Document]  [Scanning Level]

2-10

ComColor GD Series Troubleshooting Guide

 The back of the original is visible. No paper is fed. / The back of a card is
damaged. / Multiple sheets of paper
If you are copying or scanning an original on are fed.
thin paper, the image on the back side of the
original or on the next page may be captured in The [Thickness] setting in [Paper Type] may not
the image data. match the paper properties (paper thickness).
• Adjust [Scanning Level] to a lighter setting. Correctly configure the [Thickness] setting in [Paper
[Copy] screen / [Scan] screen  [Scanning Level] Type].
For printing:
[Storage] - [Save] screen / [USB] - [Save] screen  2
select folder  [Save Document]  [Scanning Level] [Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
• Place a black piece of paper on the back side of the Setting]  [Paper Type]  [Thickness]
original and copy or scan the original again.
[Storage] - [Load] screen  select folder  select
• When copying or scanning an original with a base document  [Change Setting] in the sub menu for
color, such as a newspaper or magazine, you can the document  [Paper Selection]  [Paper Tray
use the [Base Color Level] setting to adjust the base Setting]  [Paper Type]  [Thickness]
color level.
[USB] - [Load] screen  select folder  [Open] 
[Copy] screen / [Scan] screen  [Base Color Level] select document  [Change Setting] in the sub menu
[Storage] - [Save] screen / [USB] - [Save] screen   [Paper Selection]  [Paper Tray Setting]  [Paper
select folder  [Save Document]  [Base Color Type]  [Thickness]
Level]
For copying:
Moire interference occurs. [Copy] screen  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]
Moire interference (meshed shadow) can easily
[Storage] - [Save] screen  select folder  [Save
occur when copying or scanning images such Document]  [Paper Selection]  [Paper Tray
as photographs that have been subjected to Setting]  [Paper Type]  [Thickness]
screen processing for publication.
Moire interference can be reduced by configuring the For more information, see "Paper Selection" in the
[Moire Elimination] setting. "User's Guide".

[Copy] screen / [Scan] screen  [Image Control] 

[Moire Elimination] The paper feed pressure may need to be
adjusted to suit the paper thickness.
[Storage] - [Save] screen / [USB] - [Save] screen  Set the paper feed pressure adjustment lever to
select folder  [Save Document]  [Image Control] " (NORMAL)" or " (CARD)" based on the type of
 [Moire Elimination] paper that is loaded.

Normally, set the lever to " (NORMAL)". If paper

feeding is a problem, set this to " (CARD)".
For more information, see "Loading the Paper in the
Standard Tray" in the "User's Guide".

2-11

ComColor GD Series Troubleshooting Guide

 The angle of the stripper plate may not be
• When adjusting the angle, be sure to remove
properly adjusted.
the paper from the standard tray and lower
Turn the stripper plate angle adjustment dial to adjust
the angle of the stripper plate to suit the conditions. the standard tray all the way to the lowest
position.
When no paper is fed:
Turn the dial to the left.
A multiple feeding error occurs
although multiple feeding was not
performed, or multiple feeding errors
occur frequently.
You may be using dark colored paper or paper
that is printed on one side.
When using paper that is printed on the back or paper
When multiple sheets of paper are fed: with a dark base color, the machine may incorrectly
Turn the dial to the right. detect this type of paper as though multiple sheets of
paper are being fed. In this case, set [Double-feed
Check] to [OFF].
For printing:
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
Setting]  set [Double-feed Check] to [OFF]
[Storage] - [Load] screen  select folder  select
document  [Change Setting] in the sub menu for
• When adjusting the angle, be sure to remove the document  [Paper Selection]  [Paper Tray
the paper from the standard tray and lower Setting]  set [Double-feed Check] to [OFF]
the standard tray all the way to the lowest [USB] - [Load] screen  select folder  [Open] 
position. select document  [Change Setting] in the sub menu
 [Paper Selection]  [Paper Tray Setting]  set
[Double-feed Check] to [OFF]
The paper separation pressure may not be
properly adjusted. For copying:
When no paper is fed, the back of a card is [Copy] screen  [Paper Selection]  [Paper Tray
damaged, or paper that can easily generate paper Setting]  set [Double-feed Check] to [OFF]
powder is used:
Turn the dial to "A little weak". [Storage] - [Save] screen  select folder  [Save
Document]  [Paper Selection]  [Paper Tray
Strong Setting]  set [Double-feed Check] to [OFF]
Standard Weak
The paper becomes dirty. / Printing is
not aligned properly.
A little weak
The paper may be too dark for printing.
When printing on dark colored paper, the machine may
When multiple sheets of paper are fed: not be able to detect the paper size, resulting in
Turn the dial to "Strong". misaligned printing, image loss, or soiled paper edges.
It is recommended that you use paper with a light base
Strong color.

Standard Weak
A little weak

2-12

ComColor GD Series Troubleshooting Guide

Troubleshooting for the Printer Driver and Printing
This section describes how to troubleshoot problems related to the printer driver and printing.

Cannot print from a computer. • When [ON] is not selected, the width and
length of the paper size configured with
The [Online/Offline] setting may have been set [Paper Size] of the printer driver will be
to [OFF]. applied. When you use the irregular sized
Check the [Online/Offline] setting on the [Print] screen. paper, registering the paper size beforehand
If [OFF] is displayed, switch it to [ON].
will improve the print speed and paper
2
[Print] screen  set [Online/Offline] to [ON] alignment.

The job may be a waiting job. When printing a document with

Jobs with a PIN code are handled as waiting jobs. The multiple pages, some pages are
administrator may have configured the machine to printed with an incorrect paper size.
handle all jobs as waiting jobs.
Check whether the job is displayed in [Waiting Job The original data may include pages with
List] on the [Print] screen. different paper sizes.
Select the [Mixed Size Original] check box in the
The machine may be busy printing another job. [Basic] tab on the printer driver screen. The paper tray
• Idle jobs are printed in order from the top of the list is automatically selected according to the original size,
on the [Active/Idle] screen. and the document is printed.
• When the interrupt copy function is performed, the
copy job has priority over the jobs sent from the
printer driver. It takes a long time to print. / When
printing multiple copies, the printer
Is the ink cartridge replacement message being
makes a beep sound after each copy
displayed?
is printed.
You cannot print if the message shows that even one
color needs to be replaced. Replace the ink cartridge
The [Collate] check box may have been selected
of the color shown.
in the [Print] dialog box of the application.
Remove the check mark from [Collate] before printing.
Cannot print properly on irregular
sized paper. The PIN code for a job is lost.
The irregular sized paper may not have been
If you lose the PIN code, printing cannot be
registered.
performed.
The paper size must be registered in advance in
Add a new PIN code and send the data again. Contact
[Custom Paper Entry] on both the printer driver and the
your administrator to delete the job remaining in
machine.
[Waiting Job List] on the [Print] screen.
Printer driver properties screen  [Environment] tab
 [Custom Paper Entry]
[Full Color] and [Auto] are not
The paper size must be registered in advance in the displayed in the [Color Mode] menu
administrator menu on the machine by the on the printer driver screen.
administrator. Contact your administrator.
The color printing function may be restricted.
[Manual] may not have been selected for [Paper Contact your administrator.
Size] in [Paper Selection] - [Paper Tray Setting].
To use irregular sized paper without registering it as a
paper size, enter the size of the paper in [Manual].
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Size]  [Manual]

2-13

ComColor GD Series Troubleshooting Guide

 Cannot specify pages to print. Paper is loaded but the "Set paper."
error message is displayed.
The [Collate] check box may have been selected
in the [Print] dialog box of the application. The [Paper Size] and [Paper Type] settings on
Remove the check mark from [Collate], and set [Sort] the printer driver screen may not match the
to [Uncollated] in the [Basic] tab on the printer driver corresponding settings on the machine.
screen. Even when paper is loaded, the error message is
displayed if the [Paper Size] and [Paper Type] settings
Only one copy (page) is printed even on the printer driver do not match those on the
machine. Configure the same paper size and type
though multiple copies (pages) are settings on the machine as those on the printer driver.
specified.
[Print] screen  select job  [Change Setting] in the
[Print and Pause] may have been set. sub menu  [Paper Selection]  [Paper Tray
If [Print and Pause] has been set on the printer driver Setting]  [Paper Size] or [Paper Type]
screen, printing stops after one copy (page) is printed.
If there is no problem with the print result, press the [Auto Selection] may have been set to [OFF] for
[Start] key on the operation panel or touch [Continue] the standard tray or feed trays.
on the touch panel to continue printing. To cancel Configure [Paper Tray Setting] on the machine so that
[Print and Pause], remove the check mark from the auto selection is enabled for the standard tray or feed
[Print and Pause] check box in the [Basic] tab. tray that you are using.
[Print] screen  select job  [Change Setting] in the
Part of the image is missing. sub menu  [Paper Selection]  [Paper Tray
Setting]  set [Auto Selection] to [ON]
When creating a booklet or performing [Staple],
the [Auto Reduction] setting may not have been The results of color printing are poor.
configured.
When creating a booklet or using the staple/punch You may not be using paper that is suitable for
function, depending on the width of the margin, the printing.
printed surface may be cropped due to not fitting on With the inkjet system used by this machine, the
the paper. In the [Finishing] tab on the printer driver printing quality (especially for color printing) may vary
screen, select [Booklet Binding] or [Binding Edge] and depending on the paper type. The machine uses the
click [Details]. Select the [Auto Reduction] check box most suitable color profile setting for each type of
to automatically reduce the printed surface so that it paper when printing. As a result, if the [Paper Type]
will fit on the paper. setting on the printer driver screen does not match the
type of paper that is loaded in the machine, the full
Cannot reprint a job on the [Job performance may not be achieved. Check the items
below.
Status] screen. • When [Paper Type] has been set to [Any] on the
printer driver screen, select the paper type that is
Reprinting of the job may be restricted. actually in use. For more information, see "Paper
When reprinting of jobs is restricted in the Type" in the "User's Guide".
administrator menu, reprinting cannot be performed. • Check that the type of paper loaded in the paper
Contact your administrator for details. tray matches the paper type specified in [Paper Tray
Setting].
After interrupting a job or turning the [Print] screen  select job  [Change Setting] in the
machine off and back on, it is sub menu  [Paper Selection]  [Paper Tray
unknown how much printing was Setting]  [Paper Type]
completed.

You can check the number of copies and pages

on the [Details] screen for a finished job.
[Job Status] key  [Finished]  select the job that
you want to check  [Details] in the sub menu

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ComColor GD Series Troubleshooting Guide

 Printed images are light or faded. The sent data became a broken job.

The draft function may have been set. You may be trying to output the job with other
If the draft function is set on the printer driver screen, than the GD printer driver.
the print density decreases because less ink is used. The data may have been printed out or saved using a
To increase the printing density, go to the [Image] tab printer driver other than the GD printer driver.
and set [Image Quality] to [Standard]. Use the GD printer driver to send the data again.

The data compression function may have been

The colors of a barcode background
set.
or nearby images cannot be printed 2
If the data compression function is set on the printer
driver screen, the print processing speed increases, out.
but fewer ink drops are used, making neutral colors
appear uneven. To increase the printing density, go to There may be an image in the barcode area, or
the [Image] tab and set [Image Quality] to [Standard]. the barcode area definition may be out of
alignment.
In the area specified as the barcode area, regardless
The paper edges become dirty. of the color of the original, the base color is printed in
white, and the barcode, text and illustrations are
[Printable Area] may have been set to printed in black. Check whether the barcode area
[Maximum] in the administrator menu. definition is out of alignment, or whether any text or
The inside of the machine may be soiled with ink. illustrations overlap the 1 mm (3/64") margin around
It is recommended that you use the [Standard] setting, the barcode.
particularly in cases where soiling appears after For more information, see "Barcode Area Definition" in
printing data containing an image that extends to the the "User's Guide".
edge of the paper. Contact your administrator for
details.
The layout order is not correct.
Images are bright or dark. The [Combine] or [Booklet] settings may not be
configured properly.
Correction may be required for data such as Check that the proper page order is specified for
photographic images. [Combine] or [Booklet] in the [Layout] tab on the printer
Select the [Gamma Correction] check box in the driver screen.
[Image] tab on the printer driver screen. Click [Details]
and adjust the brightness and contrast on the [Gamma
Correction] screen.

Duplex printing cannot be performed

using the paper loaded in the
standard tray.

The paper type for the standard tray may have

been set to [Envelope].
When the [Thickness] setting in [Paper Type] is set to
[Envelope], duplex printing cannot be performed using
paper from the standard tray, regardless of the type of
paper that is loaded. Configure the settings according
to the paper to be used.
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]

2-15

ComColor GD Series Troubleshooting Guide

 Troubleshooting for Copying
This section describes how to troubleshoot problems related to copying.

Part of the original is missing in the Duplex copying was performed, but
copied data. the back of one or more pages is
blank.
The [Reproduction Size] setting may not have
been set properly. Duplex copying may have been performed for
Set the copy reproduction size to suit the combination an original consisting of different size pages.
of the original size and paper size. When performing duplex copying of mixed-size
[Copy] screen  [Reproduction Size] originals, simplex (one-sided) copying is performed if
the size of the original to be copied to the front and
When creating a booklet, or when performing back of a sheet of paper is not the same size.
[Staple / Punch] or [Staple], the [Auto
Reduction] setting may not have been Duplex copying cannot be performed
configured. for the paper loaded in the standard
When creating a booklet or using the staple/punch tray.
function, depending on the width of the margin, the
printed surface may be cropped due to not fitting on The paper tray setting for the standard tray may
the paper. Set [Auto Reduction] to [ON] under the
have been set to [Envelope].
margin settings to automatically reduce the printed
When the [Thickness] setting in [Paper Type] is set to
surface so that it will fit on the paper.
[Envelope], duplex copying cannot be performed using
For booklets: paper from the standard tray, regardless of the type of
paper that is loaded.
[Copy] screen  [Booklet]  select [Layout Order] 
Configure the settings according to the paper to be
select [Binding]  [Edit]  set [Center Margin]  set
used.
[Auto Reduction] to [ON]
[Copy] screen  [Paper Selection]  [Paper Tray
For staple / punch: Setting]  [Paper Type]  [Thickness]
[Copy] screen  [Binding Margin]  set [Auto
Reduction] to [ON]

2-16

ComColor GD Series Troubleshooting Guide

Troubleshooting for Scanning
This section describes how to troubleshoot problems related to scanning.

There is no scanned data on the scan The color mode is set to [Auto], but
screen of the RISO Console. the machine does not identify color
originals automatically.
You may not have selected [Console] after
touching [Scan] on the [Home1] screen. Automatic identification may not function
The scanned data is not displayed on the RISO normally for the types of originals listed below.
2
Console if you select [Mail] or [PC] after touching
[Scan], or when the scanned data is saved to storage. Color original not identified:
Select [Console] and scan the original again. • A very lightly colored original
• A very dark or nearly black original
• An almost colorless original (only thin lines of color,
Part of the original is missing in the etc.)
scanned data. Black and white original not identified:
• An original in which the paper itself is not white
The [Scanning Size] setting may not match the
actual size of the original. Select a color mode other than [Auto], or adjust
Set [Scanning Size] to the same size as the original, or [Color/Black Slice Level] in the administrator
set it to [Auto]. menu.
[Scan] screen  [Scanning Size] [Copy] screen  [Color Mode]  select [Full color] /
[Black] / [Cyan] / [Magenta] depending on the
The [Page Size] and [Reproduction Size] setting purpose
may not have been set properly.
Set [Reproduction Size] to match the combination of
[Scan] screen  [Color Mode]  select [Full color] /
the [Scanning Size] and [Page Size] settings, or set
[Grayscale] / [Black] depending on the purpose
[Page Size] to the same size as the original.
In the administrator menu, adjust [Color/Black Slice
[Scan] screen  [Page Size]
Level] (1 - 5)
[Scan] screen  [Reproduction Size]
Setting a higher value makes it easier for the machine
to identify color originals. Contact your administrator
for details.

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ComColor GD Series Troubleshooting Guide

 Troubleshooting for Storage and USB
This section describes how to troubleshoot problems related to saving and loading files to and from storage and USB.
For more information on problems that cannot be resolved using the information here, see "Troubleshooting for the Printer
Driver and Printing" (p. 2-13), "Troubleshooting for Copying" (p. 2-16), and "Troubleshooting for Scanning" (p. 2-17).

Files saved on a USB flash drive are Paper is loaded but the "Set paper."
not displayed on the printer. error message is displayed.

You may not have used the GD printer driver to [Auto Selection] may have been set to [OFF] for
save the files in PRN format. the standard tray or feed trays.
To save a PRN file to a USB flash drive, go to the Configure [Paper Tray Setting] on the machine so that
[Basic] tab on the printer driver screen and set [Output] auto selection is enabled for the standard tray or feed
to [Save to USB Drive]. tray that you are using.
[Storage] - [Load] screen  select folder  select
• Files that are created and saved using an document  [Change Setting] in the sub menu for
application cannot be printed in the format the document  [Paper Selection]  [Paper Tray
native to the application. Setting]  set [Auto Selection] to [ON]
[USB] - [Load] screen  select folder  [Open] 
Cannot print properly on irregular select document  [Change Setting] in the sub menu
 [Paper Selection]  [Paper Tray Setting]  set
sized paper.
[Auto Selection] to [ON]
[Manual] may not have been selected for [Paper
Size] in [Paper Selection] - [Paper Tray Setting]. The results of color printing are poor.
To use irregular sized paper without registering it as a
paper size, enter the size of the paper in [Manual]. You may not be using paper that is suitable for
[Storage] - [Load] screen  select folder  select
printing.
document  [Change Setting] in the sub menu for With the inkjet system used by this machine, the
the document  [Paper Selection]  [Paper Tray printing quality (especially for color printing) may vary
Setting]  [Paper Size]  [Manual] depending on the paper type. The machine uses the
most suitable color profile setting for each type of
[USB] - [Load] screen  select folder  [Open]  paper when printing. As a result, if the [Paper Type]
select document  [Change Setting] in the sub menu setting does not match the type of paper that is loaded
 [Paper Selection]  [Paper Tray Setting]  [Paper in the machine, the full performance may not be
Size]  [Manual] achieved. Check the items below.
• Check that the type of paper loaded in the paper
• When [ON] is not selected, the sheet width is tray matches the paper type specified in [Paper Tray
set to the width of the paper tray guide and Setting].
the length is set to the maximum length of the [Storage] - [Load] screen  select folder  select
relevant tray. When you use the irregular document  [Change Setting] in the sub menu for
sized paper, registering the paper size the document  [Paper Selection]  [Paper Tray
beforehand will improve the print speed and Setting]  [Paper Type]
paper alignment. [USB] - [Load] screen  select folder  [Open] 
select document  [Change Setting] in the sub menu
 [Paper Selection]  [Paper Tray Setting]  [Paper
Type]

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ComColor GD Series Troubleshooting Guide

 Duplex printing cannot be performed Part of the original is missing in the
using the paper loaded in the scanned data.
standard tray.
The [Scanning Size] setting may not match the
The paper type for the standard tray may have actual size of the original.
been set to [Envelope]. Set [Scanning Size] to the same size as the original, or
When the [Thickness] setting in [Paper Type] is set to set it to [Auto].
[Envelope], duplex printing cannot be performed using [USB] - [Save] screen  select folder  [Save
paper from the standard tray, regardless of the type of Document]  [Scanning Size]
paper that is loaded. Configure the settings according 2
to the paper to be used. The [Page Size] and [Reproduction Size] setting
[Storage] - [Load] screen  select folder  select may not have been set properly.
document  [Change Setting] in the sub menu for Set [Reproduction Size] to match the combination of
the document  [Paper Selection]  [Paper Tray the [Scanning Size] and [Page Size] settings, or set
Setting]  [Paper Type]  [Thickness] [Page Size] to the same size as the original.

[USB] - [Load] screen  select folder  [Open]  [USB] - [Save] screen  select folder  [Save
select document  [Change Setting] in the sub menu Document]  [Page Size]
 [Paper Selection]  [Paper Tray Setting]  [Paper
[USB] - [Save] screen  select folder  [Save
Type]  [Thickness]
Document]  [Reproduction Size]

Part of the original is missing in the The color mode is set to [Auto], but
copied data. the machine does not identify color
The [Reproduction Size] setting may not have originals automatically.
been set properly.
Select a color mode other than [Auto], or adjust
Set the copy reproduction size to suit the combination
of the original size and paper size.
[Color/Black Slice Level] in the administrator
menu.
[Storage] - [Save] screen  select folder  [Save
Document]  [Reproduction Size] [Storage] - [Save] screen  select folder  [Save
Document]  [Color Mode]  select [Full color] /
When creating a booklet, or when performing [Black] / [Cyan] / [Magenta] depending on the
[Staple / Punch] or [Staple], the [Auto purpose
Reduction] setting may not have been
configured. [USB] - [Save] screen  select folder  [Save
When creating a booklet or using the staple/punch Document]  [Color Mode]  select [Full color] /
function, depending on the width of the margin, the [Grayscale] / [Black] depending on the purpose
printed surface may be cropped due to not fitting on In the administrator menu, adjust [Color/Black Slice
the paper. Set [Auto Reduction] to [ON] under the Level] (1 - 5)
margin settings to automatically reduce the printed
surface so that it will fit on the paper. Setting a higher value makes it easier for the machine
to identify color originals. Contact your administrator
For booklets:
for details.
[Storage] - [Save] screen  select folder  [Save
Document]  [Booklet]  select [Layout Order] 
select [Binding]  [Edit]  set [Center Margin]  set
[Auto Reduction] to [ON]

For staple / punch:

[Storage] - [Save] screen  select folder  [Save
Document]  [Binding Margin]  set [Auto
Reduction] to [ON]

2-19

ComColor GD Series Troubleshooting Guide

 Troubleshooting for the Multifunction Finisher and Face Down Finisher
This section describes how to troubleshoot problems related to the optional multifunction finisher and face down finisher.

The multifunction finisher or face Staples do not penetrate well, e.g.,

down finisher does not operate. they bend or crush. / Paper is not
output from the face down finisher.
• Make sure that the power plug is properly inserted
into the electrical outlet. There may be too many sheets for stapling.
• Make sure that the main power switch of the printer • When using the multifunction finisher
is turned on. The number of sheets that can be stapled are as
follows: 100 sheets for 85 g/m2 (23-lb bond) A4
• Press the [Power] key on the operation panel to (Letter) or smaller paper, and 65 sheets for paper
restart the machine. If the multifunction finisher or larger than A4 (Letter).
face down finisher still does not operate, contact
your dealer or authorized service representative. • When using the face down finisher
The number of sheets that can be stapled are as
follows: 50 sheets for 85 g/m2 (23-lb bond) A4
When you copy the original, the paper (Letter) or B5 paper, and 25 sheets for A3 or B4
is stapled at the wrong position. (Ledger or Legal) paper.

The orientation of the loaded original may not If staples do not penetrate properly when using the
match the [Original Orientation] setting on the number of sheets specified above, contact your dealer
[Staple / Punch] or [Staple] screen. or authorized service representative.

[Copy] screen  [Staple / Punch] or [Staple]  set

[Original Orientation] A staple is jammed inside the
machine.
[Storage] - [Save] screen  select folder  [Save
Document]  [Staple / Punch] or [Staple]  set Follow the procedure described in "Stapler Jams
[Original Orientation] (Multifunction Finisher)" (p. 2-21) and "Stapler Jams
(Face Down Finisher)" (p. 2-23) to remove the staple.
[Auto Image Rotation] has not been set to [ON].
If it is set to [OFF], the machine cannot staple or punch
the paper at the correct position. Sheets come out loosely stacked on
the face down finisher. / Printouts are
[Copy] screen  [Auto Image Rotation]
curled back.
[Storage] - [Save] screen  select folder  [Save
Document]  [Auto Image Rotation] The tray position of the face down finisher (fixed
position of  mark) may not be aligned
properly.
Change the tray position depending on the paper type
or output condition.
To print on many sheets in B5 size or smaller by
offsetting or without sorting, set the fixed position of
the  mark to the position shown below.

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ComColor GD Series Troubleshooting Guide

 Stapler Jams (Multifunction Finisher) 4 If the jammed staple cannot be
removed, push the bottom of the
staple cartridge in the direction of
If a staple becomes jammed inside the machine, follow
the arrow to remove the staple.
the procedure below to remove the staple.

● Case of the staple cartridge UR1

2
1 Open the cover.

5 Return the staple cartridge to its

original position.

2 Hold the handle of the staple

cartridge, and remove it by pulling it
towards you while slightly lifting.

Push the cartridge in until you hear a click.

6 Close the cover.

3 Open the staple cartridge cover and

remove the jammed staple.

CAUTION
Be careful not to injure your fingers when removing the
staple.

2-21

ComColor GD Series Troubleshooting Guide

 ● Case of the staple cartridge UR2/UR3
5 Hold the latches on the left and right
sides of the cartridge and attach the
1 Open the cover. cartridge to the unit.

2 Pull out the unit by pulling forward

while pushing the R2/R3 lever to the
Firmly press down on the center (round indentation)
of the cartridge.
right.
• If not pushed in entirely, the cartridge will be
loose, which may result in staples not being fed.

6 Return the unit to its original

position.

3 Hold the latches on the left and right

sides of the cartridge and pull up
towards the left.

7 Close the cover.

4 Remove the jammed staple.

CAUTION
Be careful not to injure your fingers when removing the
staple.

2-22

ComColor GD Series Troubleshooting Guide

 Stapler Jams (Face Down Finisher) 4 Return the staple cartridge to its
original position.

If a staple becomes jammed inside the machine, follow

the procedure below to remove the staple.

1 Open the staple cover.

2

5 Close the staple cover.

2 Hold the handle of the staple

cartridge, and pull it toward you.

3 Open the staple cartridge cover, and

remove the jammed staple.

CAUTION
Be careful not to injure your fingers when removing the
staple.

2-23

ComColor GD Series Troubleshooting Guide

 Troubleshooting for the Feed Tray
This section describes precautions for using the feed tray.

Paper is jammed in the feed tray. / The • To hold the tray with proper balance, place
tray cannot be pulled out smoothly. your right hand on the front cover part of the
tray, and place your left hand on the left near
You may need to pull out the feed tray to remove
the back, diagonally across from your right
paper jammed at the far end of the feed tray.
hand. If you hold the front part with both
There is a spring on the right side of the feed tray.
When pulling the tray out, hold it in the way shown hands and pull the tray, the back end may
below, without touching the spring. drop due to the weight of the tray.

1 Pull the tray until it stops.

2 Lift the front side of the tray diagonally upward, and
pull out the tray.
3 Remove the jammed paper.
4 Align the white projections on both sides of the tray
with the rails, and return the tray.
Lift the front side of the tray diagonally upward, and
insert it into the rails. Next, lower the tray to the
horizontal position, and push it in.

How to Load A3 (Ledger) Paper and B4 (Legal) Paper

Install the paper guides in the proper position for the paper size that you are using. To change the position of the
paper guides, pinch both sides of the paper guide, slide it out and then slide it into the appropriate hole for the
desired paper size.

B4 (Legal)
A3 (Ledger)

When using B4 (Legal) paper

2-24

ComColor GD Series Troubleshooting Guide

Troubleshooting for the High Capacity Feeder
This section describes how to troubleshoot problems related to the optional high capacity feeder.

Although the paper in the high The paper feed guides cannot be
capacity feeder has run out, the adjusted and cause the paper to bend,
standard tray does not descend to its warp, or be misaligned.
lowermost position and stops
If a large amount of paper is set at once, the paper
midway. feed guides have trouble adjusting and being properly 2
To lower the standard tray, press the standard tray set. (Paper is not aligned because paper is bent or
descent button. warped.) Load a single pack of paper and load the rest
Hold down the standard tray descent button to lower of the paper after adjusting the paper feed guides. For
the standard tray to the position you wish to lower it to. more information on loading a large amount of paper
at once, see "When Setting a Large Amount of Paper
at Once" in the "User's Guide".
• The position to which the standard tray is
lowered when paper runs out or when the
standard tray descent button is operated can
be set in the administrator menu.

Troubleshooting for the High Capacity Stacker

This section describes how to troubleshoot problems related to the high capacity stacker.

The stacking tray does not descend The stacking tray descends each time
and it is difficult to remove the a job is printed and it is not possible
printouts. to continuously print.
To lower the stacking tray, press the stacking tray The position to which the stacking tray is
descent button. lowered upon completion of a printing job may
By pressing the stacking tray descent button, the be set to [Lower to the carriage] / [Lower to the
stacking tray will descend to the position at which the
specified position].
carriage is set (lowermost position).
The stacking tray will not descend if [Do not lower] is
set for [High Capacity Stacker] in the administrator
• Pressing the stacking tray descent button menu. Contact your administrator for details.
while the stacking tray is descending will stop
the descending of the stacking tray.
• Be sure to press the stacking tray descent
button when both the right and left covers are
closed.
• The position to which the stacking tray is
lowered when a print job is completed or
paused can be set in the administrator menu.

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ComColor GD Series Troubleshooting Guide

 Troubleshooting for the IC Card Reader
This section describes how to troubleshoot problems related to the IC card reader.

Unable to log in using the IC card. A registered IC card is lost or

missing.
Another card, such as one that is in the same
carrying case, may be interfering with the IC Contact your administrator immediately.
card that you are trying to use. The IC card allows the user to log in to the machine
If the cards interfere with one another, you may not be and print documents. If your IC card is used by an
able to log in using the IC card. unauthorized third party, the activities will be recorded
under your name. If you notice that your card is
You may not be holding the IC card to the reader missing, contact your administrator immediately.
properly.
If the IC card is too far from the IC card reader, the IC
card is not recognized, resulting in authentication
failure.

The USB cable of the IC card reader may not be

properly connected.
If it is not properly connected, you may not be able to
log in using the IC card.

The information on the IC card may not have

been registered on the machine.
• The IC card must be registered by the administrator
in advance. Make sure that the administrator has
registered your IC card.

• The attribute of the external server which is used for

IC card authentication is not set correctly. For more
information on what action to take, contact your
administrator.

2-26

ComColor GD Series Troubleshooting Guide

Other Problems

The front cover does not open. The printer does not wake up
automatically.
The front cover can only be opened when an
error such as ink cartridge replacement or If you try to print in a network environment where
paper jam needs to be resolved. Wake On LAN communication is not enabled, the
To open the front cover when an error has not printer does not wake up automatically due to the
occurred, press [Front Cover Release]. sleep level setting configured by the administrator.
Click [Get Printer Info] on the printer driver screen and
2
[Home1] screen  [Maintenance]  [Front Cover configure [MAC Address of the Printer].
Release]
Printer driver properties screen  [Environment] tab
 [Get Printer Info]
The correct user name is not
displayed when touching the index For more information, see "Wake On LAN" in the
"User's Guide". Otherwise, contact your administrator.
button on the [Login] screen.
The administrator may not have properly The RISO Console screen is not
configured [Index] in [User Setting]. displayed.
Contact your administrator.
The IP address of the machine may not have
been entered correctly in the web browser.
A job with a PIN code cannot be
Enter the correct IP address. You can check the IP
deleted. address of the machine by touching [System Info] -
To delete a job with a PIN code without entering the [Machine Info] from the [Home1] screen.
PIN code, you need to log in as the administrator.
Contact your administrator to delete the job.
The machine may be in sleep state.
The sleep level that the administrator configured in
[Power Saving Setting] may not allow you to activate
the RISO Console. Press the [Wake Up] key to put the
machine back into an operational state, and then
activate the RISO Console.
For more information on the power saving setting,
contact your administrator.

2-27

ComColor GD Series Troubleshooting Guide

 The [Ink Information Input] screen is displayed.

Follow the on-screen instructions to enter the set values.

To ensure optimal printing quality, the machine obtains information from ink cartridges. If the information cannot be
obtained properly, enter the appropriate values on the [Ink Information Input] screen.

• If you replace the ink cartridges or you press the [Power] key on the operation panel to restart the machine, the
set values entered on the [Ink Information Input] screen disappear.
Reconfigure the ink cartridge information.

If the [Ink Information Input] screen is displayed, it means that a non-RISO ink cartridge has been installed. To continue
using the non-RISO ink cartridge, enter the appropriate values referring to the following table.

Message Setting/Description Set value/Details

Select a temperature To make the optimal printing available, set the monitor [1] (30 °C - 40 °C)
adjustment setting for range of the printable temperature for the ink. [2] (30 °C - 45 °C)
the set ink. [3] (25 °C - 45 °C)
[4] (20 °C - 45 °C)
[5] (20 °C - 40 °C)
Select a cleaning Set the utmost cleaning cycle for the ink which will not [1] (500 to 700 sheets)
operation for the set cause the defective printing. [2] (500 to 1500 sheets)
ink. [3] (500 to 3000 sheets)
[4] (500 to 5000 sheets)
• If the set value exceeds the maximum number
[5] (500 to 5000 sheets)
of sheets, the cleaning cycle setting
confirmation screen appears.
The default values are different
between [4] and [5] while their
selectable ranges are the same.
[4]: 2000 sheets
[5]: 3000 sheets
Set the recommended Specify the year and month to make the message [Month]: 1 - 12
Use By date of the ink appear to indicate that the expiration date of the ink [Year] (last two digits): 00 - 99
cartridge. comes close.

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ComColor GD Series Troubleshooting Guide

Troubleshooting for the Optional PS Kit
This section describes how to troubleshoot problems related to the PostScript 3 printer driver and printing.

Files saved on a USB flash drive are When using Mac OS to print a
not displayed on the printer. document with multiple pages, some
pages are printed with an incorrect
The PDF files may have been saved to a folder paper size.
created by the GD printer driver.
PDF files saved to a folder created by the GD printer The original data may include multiple paper
2
driver are not displayed. sizes.
Save PDF files directly to the USB flash drive without When printing original data that includes multiple
creating a folder, or save them to a folder that you paper sizes, the paper size of the first page is used for
created beforehand. the remaining pages. As a result, pages that are a
different size than the first page may not be printed
It takes a long time to print when properly, or part of the image may be missing.
using Mac OS. / Printing cannot be
performed with the current settings. When printing a PDF file directly from
a USB flash drive, a paper with the
The [Collate pages] check box may have been texts "Implementation limit exceeded"
selected in the [Print] dialog box of the
is printed out.
application.
Remove the check mark from [Collate pages] before Does the original include high resolution
printing. images?
Printing the original with high resolution images may
not be possible since processing takes too much time.
Recreate the original with images that are lower in
resolution and send the data again. If printing is still not
possible, contact your dealer or authorized service
representative.

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ComColor GD Series Troubleshooting Guide

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ComColor GD Series Troubleshooting Guide

 Chapter 3 Maintenance

Replacing the Staple Cartridge

When there are no more staples, printing stops and a message is displayed on the touch panel.
Follow the procedure below to replace the staple cartridge.

Replacing the Staple Cartridge UR1

3 Push the area indicated with arrow
a to open the staple cartridge
(Multifunction Finisher) cover.
3
• The staple replacement message may appear
even if there are staples remaining. Even so,
replace the staple case anyway. The remaining
staples can be used.

1 Open the cover.

4 Remove the staple case.

2 Hold the handle of the staple

cartridge, and remove it by pulling it
towards you while slightly lifting. 5 Place a new staple case in the staple
cartridge.

• Align the direction of the arrows and set the

staple case.

3-1

ComColor GD Series Troubleshooting Guide

 6 Pull out the tape from the staple
case. Replacing the Staple Cartridge UR2/UR3

• The staple replacement message may appear

even if there are staples remaining. Even so,
replace the staple case anyway. The remaining
staples cannot be used. Please take note of
this.

7 Close the staple cartridge cover. 1 Open the cover.

8 Return the staple cartridge to its

original position.
2 Pull out the unit by pulling forward
while pushing the R2/R3 lever to the
right.

9 Close the cover.

3 Hold the latches on the left and right

sides of the cartridge and pull up
towards the left.

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ComColor GD Series Troubleshooting Guide

4 Hold the latches on the left and right
sides of the new cartridge and Replacing the Staple Cartridge (Face
attach the cartridge to the unit. Down Finisher)

• The staple replacement message may appear

even if there are staples remaining. Even so,
replace the staple case anyway. The remaining
staples can be used.

1 Open the staple cover.

Firmly press down on the center (round indentation) 3

of the cartridge.

• If not pushed in entirely, the cartridge will be

loose, which may result in staples not being fed.

5 Return the unit to its original 2 Hold the handle of the staple
cartridge, and pull it toward you.
position.

3 Press the area indicated by arrow a

6 Close the cover. to release the hooks and remove the
staple case.

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ComColor GD Series Troubleshooting Guide

 4 Insert the front part of the new
staple case into the cartridge, and
then insert the back part.

5 Return the staple cartridge to its

original position.

6 Close the staple cover.

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ComColor GD Series Troubleshooting Guide

Cleaning the Punching Box
When the punching box becomes full of punching trash, printing stops and a message appears on the touch panel.
Use the following procedure to remove the punching box and dispose of the punching trash.

• When removing the punching box, be sure to dispose of all punching trash. If punching trash remains inside the
punching box, the punching box may become full before the message for replacement appears, causing a
malfunction.

• Be sure to perform this task with the power of the machine turned ON. If the machine is not turned ON, the
machine will not recognize that the punching box is empty.
When the machine is in the sleep mode, press the [Wake Up] key on the operation panel.

3
Disposing of the Punching Trash 4 Return the punching box back to its
original position.

1 Open the cover.

5 Close the cover.

2 Remove the punching box by pulling

it forward.

3 Discard all of punching trash.

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ComColor GD Series Troubleshooting Guide

Simple Questions
A message indicating that one ink cartridge must be replaced is displayed. Can I continue
printing?

No, you cannot. Printing resumes after the empty ink cartridge has been replaced.
The job data will not be lost when printing is stopped because of an empty ink cartridge.

Can I load different size originals together into the ADF?

You can scan different size originals together which have one side of equivalent length. Set [Mixed Size
Original] to [ON].

Orientation of original
when loading in ADF

How do I turn off the operation sounds?

The confirmation and error sounds can be turned on or off in the [Beep Sound] setting in the administrator
menu.
Contact your administrator.

How should the original be loaded when using [Top Side Up] and [Top Side Left] in the [Original
Orientation] setting?

[Top Side Up] [Top Side Left]

Load the original in the Load the original with

same orientation as if the top of the page on
you were reading it. the left side.

The machine logged me out even though I did not perform any action.

The [Auto Logout Time] setting has been configured for [Login Setting] in the administrator menu.
[Auto Logout Time] can be set to between 10 and 3600 seconds.
Contact your administrator.

ComColor GD Series Troubleshooting Guide

I have to wait before using the machine, because it is always in sleep state when I try to use it.

The [Auto Sleep] setting has been configured for [Power Saving Setting] in the administrator menu. The
machine automatically enters sleep state after a fixed period (1 to 60 minutes).
Contact your administrator.

What is the [Offset Output] setting?

This function enables the machine to stack each set of printed documents slightly apart from each other when
they are output, making them easy to separate.
This setting is available when the optional multifunction finisher, face down finisher, or high capacity stacker is
connected.

Can I print without my IC card?

Certain [Login Method] settings configured by the administrator may allow you to log in using an IC card or PIN
code. Depending on the setting, you may be able to log in without the IC card if you enter the PIN code.
Contact your administrator.

Can I print without a margin?

No, you cannot. Printouts always have a blank margin, regardless of the data size.

What is the Storage function?

The Storage function enables scanned originals or print data sent from a computer to be saved to the internal
hard disk of this machine. This function is useful for saving documents that are printed frequently.

How can I check the current status of a job, or the details of completed jobs?

Press the [Job Status] key on the operation panel. The [Job Status] screen is displayed. You can check the
details of jobs that are being processed, idle jobs, and completed jobs.

How can I check the IP address of this machine?

You can check the IP address of the machine by touching [System Info] - [Machine Info] from the [Home1]
screen.

How can I reduce ink setoff?

Set [Image Quality] to [CMY Print] in the [Image] tab on the printer driver screen. The fixation of ink will
improve and help prevent ink from transferring onto adjacent sheets.

ComColor GD Series Troubleshooting Guide

ComColor GD Series Troubleshooting Guide
 Please contact the following for supplies and service:

2017/11

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