SYLLABUS

FOR UNDERGRADUATE COURSES

A. COURSE INFORMATION

COURSE NUMBER LAS 114.30 NO. OF UNITS 2

COURSE TITLE BUSINESS COMMUNICATIONS IN THE HOSPITALITY INDUSTRY

PREREQUISITE/S NONE

DEPARTMENT/ LEADERSHIP AND STRATEGY SCHOOL JGSOM

PROGRAM

SCHOOL YEAR 2020-2021 SEMESTER 1st sem, 1st quarter

INSTRUCTOR/S Chef Annalisa Margarita Mariano

VENUE Online SECTION SCHEDULE

LAS 114.30 A-Q1 11:00-12:00 WF canvas MARIANO, ANNALISA MARGARITA
LAS 114.30 B-Q1 12:00-1:00 WF canvas MARIANO, ANNALISA MARGARITA

SCHEDULE FOR SYNCH SESSIONS:
Sep 16. Sep 26, Sep 30, Oct 7, Oct 21, Oct 28

B. COURSE DESCRIPTION
This course aims to develop effective communication skills as an independent learner and reflective
practitioner.

• The purpose of this course is to develop effective communication skills informed by communication theory;
and to apply these in various cultural and business contexts using different communication technologies.
• It also aims to develop an understanding of key concepts of communication and impart to students the
necessary skills including literacy in communication technologies and their application in business settings
and research. It also aims to develop a professional self-awareness informed by global and multi-cultural
perspectives that will enhance operational practice in the international hospitality industry


WHERE IS THE COURSE SITUATED
WITHIN THE FORMATION STAGES
IN THE FRAMEWORK OF THE LOYOLA SCHOOLS CURRICULA

X FOUNDATIONS: Exploring and Equipping the Self

 ROOTEDNESS: Investigating and Knowing the World

DEEPENING: Defining the Self in the World

LEADERSHIP: Engaging and Transforming the World

C. LEARNING OUTCOMES

At the successful completion of this unit, students will be able to:

L O 1 Demonstrate knowledge and understanding of key communication concepts and
applications
L O 2 Apply communication tools and understanding in a range of hospitality related
contexts
L O 3 Communicate with an awareness focused on self-reflection, inter-personal
relations, peer group relations (including web-based collaborative research) in
academic and business-related contexts
L O 4 Demonstrate written and oral fluency in English language communication

Course Outline CLOs Estimated
Contact
or Learning
Hours

Introduction to Communication CLO1 4 hours

Communication Perspectives CLO 2&3 6 hours

Verbal and Non-Verbal Communication CLO 2&3 8 hours

Listening and Responding CLO2&4 6 hours

Cross Cultural and Online Communication CLO 3&4 8 hours

Communicating in Groups and with Audiences CLO 2, 3 & 4 8 hours

D. ASSESSMENTS AND RUBRICS

Assessment Assessment CLOs
Tasks Weight

Individual Work (100-150 pts) 40% CLO1 and CLO2

 - Graded Discussions
- Assignments/Quizzes
- Participation in Synch Sessions

Group Course Paper 20% CLO2 and CLO4

Individual Long Exam 20% CLO1, 2, and 3

Final Project (Individual) 20% CLO 2, 3, 4 & 5

- 5% written concept
- 10% presentation/execution

DEADLINE FOR COURSE REQUIREMENTS:

ACTIVITY TYPE DEADLINE
Bread as a form of communication Assignment Sept 18
Channels of Communication Graded Discussion Sept 23
Barriers to Communication Assignment Sept 25
How to Listen Better Graded Discussion Oct 5
Social Media in the Workplace Graded Discussion Oct 12
Face to face vs Computer Mediated Communication Assignment Oct 16
Communicating in Groups Graded Discussion Oct 21
Long Exam Individual Oct 27
Group Course Paper Group Oct 30
Final Project Individual Oct 28


STANDARD RUBRICS:

Criteria for Definition Needs Improvement Meets Exceeds
Assessment Standards Expectations

Creativity, originality, Deriving unique, Solution presented is Competent and critical Solution has not yet been
and independent novel and relevant based on pre-existing handling of factual & done before, the company is
thought ideas using the tools ideas, with familiarity conceptual knowledge inclined to implement
and methods in the industry, or
presented something that the
company has tried
implementing before
Standard of written How the Information presented Concise and Brief and straight to the
or oral information was was not relevant to the structured point while maintaining
communication, delivered problem, flow of the communication, well- engagement all throughout
engagement presentation was not organized flow the presentation
cohesive or did not
flow smoothly,
solution had a lot of
 logical gaps,
grammatical problems
Level of argument, What was No or irrelevant data Demonstrates a well Presented significant effort
analysis of the written/presented, presented, insights structured in understanding the facets
problem, insight, is the problem and presented are based and clearly expressed of the problem in a deeper
research quality solution sufficiently on personal biases and argument level, demonstrated
backed by data subjective experiences and analysis, Skillful initiative in gathering
use of an appropriate evidence,
range
of references and
sources, including
tools and methods
presented
Feasibility of solution If the proposal is Too ambitious, not Proposal is grounded Solution is readily executable
viable relative to the grounded on realistic on familiarity with the without significant changes
resources, resources and company's context, or concerns
objectives, information about the resources, and
requirements and problem understanding of the
environment of the market
company


G. TEACHING and LEARNING METHODS

TEACHING & LEARNING METHODS and ACTIVITIES CLOs

Canvas Discussions (Think and Share) CLOs 1-4

Canvas Lectures (Pages/Text) CLOs 1-4

Videos CLOs 1-4

Course Papers (Individual and Group) CLOs 2, 3, 4

Class Collaboration (via Padlet) CLO 2&3

Synchronous or Live Sessions (weekly) CLOs 1-4

Course Proejct CLOs 3, 4

Readings (Articles/Journals) CLOs 1, 2

Assignments/Quizzes CLOs 1, 2, 3




H. REQUIRED READINGS AND SUGGESTED READINGS

https://courses.lumenlearning.com/sac-businesscommunication/chapter/11-2-types-of-nonverbal-
communication/
https://courses.lumenlearning.com/suny-introductiontocommunication/chapter/defining-verbal-
communication/
https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/introduction-to-communicating-with-
technology/
https://hospitalityinsights.ehl.edu/communication-skills-hospitality-industry
https://opentextbc.ca/workinginfoodserviceindustry/chapter/strategies-for-effective-communication/
https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1013&context=books
https://www.northeastern.edu/graduate/blog/cross-cultural-communication/
https://www1.ucdenver.edu/docs/librariesprovider7/resources-/the-importance-of-nonverbal-
communication.pdf?sfvrsn=3eb764b9_2

I. GRADING SYSTEM

Final Mark Number Equivalent For a 2-unit Course
A 92 to 100 3.76 to 4.00
B+ 87 to 91 3.31 to 3.75
B 83 to 86 2.81 to 3.30
C+ 79 to 82 2.31 to 2.80
C 76 to 78 1.81 to 2.30
D 70 to 75 1.00 to 1.80
F Below 70 Below 1.00

J. CLASS POLICIES

1. This course is designed to be completed mainly online. Students are required to have a
Canvas LMS account using their obf.ateneo.edu email. Other email addresses will not be
allowed.
2. Students should familiarize themselves with Canvas and are responsible for meeting the
minimum technical requirements for using Canvas. Canvas will be used to manage all course
activities and assessments.
3. Students must inform the Teacher of occasions during which they encounter internet
connectivity issues and are unable to attend synchronous classes.
4. All synchronous classes, meetings or consultations, examinations, and other such live
engagements shall be conducted during official class times. Faculty will post the schedule of
synchronous sessions in the Canvas course. Any changes in schedules will be posted in the
Announcements section at least one week prior to the session. Class lectures conducted in
synchronous sessions will be recorded for reference purposes. Face-to-face meetings are not
allowed unless approved by school officials.
5. During synchronous classes, students may use only the electronic gadgets that are needed
(e.g., laptops, mobile phones) to be able to join and participate in class. Other electronic
gadgets that are not needed during the class should be turned off.
6. During synchronous classes, meetings or consultations, examinations, and other such live
engagements, the students shall set their microphones to mute whenever not speaking to
avoid background noise and distractions for others. If they are called, they will be given
adequate time to unmute their microphones to answer the question.
7. It is also advised that students turn off their video and close all unneeded applications in their
computer to help improve connectivity. Should it be necessary for a student to answer a call,
he/she should ‘step out’ of the virtual classroom as discreetly as possible, so as not to disturb
the rest of the class.
8. All students are expected to keep up with the course materials and to submit assessments as
required. Punctuality is required for submission of requirements that are subject to deadlines.
9. Formative and Summative Assessments shall be given after completion of specific modules.
These may be individual work or group work. The manner of checking and the weight of
each assessment shall be provided.
· Quizzes/Assignments, Tests, and Projects may be given in the various modules. A student
who fails to take or submit a quiz/assignment, test, or project within the time allowed shall
get a grade of zero (0) for that particular quiz/assignment, test, or project. There will be no
make-up for these unless the student’s inability to take the quiz/assignment, test, or
project is due to official reasons or fortuitous event that is duly established by the student
with appropriate document/s. For emergency medical reasons, submission of a valid
doctor’s or hospital’s certificate may be required.

· For group projects, each group should delegate one person to submit the work on Canvas
instead of making multiple submissions by different persons. For the group project,
students may be asked to evaluate the performance/work of their group mates.
· Deadlines and examination schedules will be announced by the teacher on Canvas a) at
least 3 weeks before the date for major course requirements, and b) at least 1 week
before the date for minor course requirements.
10. Students are expected to maintain the appropriate level of professionalism, cooperation, and
language in all aspects of this course including, but not limited to, responsible use of
technology and social media with online posts and responses to said posts, quizzes/
assignments, presentations, and other such interactions with the Teacher and classmates.
Students should also maintain appropriate standards for grammar, spelling, and word choice.
· Overall, students are expected to be respectful of one another and the Teacher, and to do
their best work. These expectations apply not only to interactions during synchronous
classes but also to all online communication.
· Inappropriate behavior (e.g. rude and inappropriate comments in class discussions)
distracts other students and interferes with their learning experience. Inappropriate
behavior and any behavioral deviation from university policies will not be tolerated and
may be subject to disciplinary action by the University.
· Students are expected to observe proper decorum (e.g., no lying down on the bed, no
eating, etc.) during synchronous sessions.
· Students are required to dress appropriately and decently as befits attendance in an online
class. The JGSOM Dress Code continues to be the reference for all students in JGSOM
classes.
11. Students are required to uphold intellectual honesty in all class requirements and activities
and adhere to academic integrity as laid down in the Loyola Schools Undergraduate Student
Handbook.
· Cheating or any form of intellectual dishonesty will not be tolerated. Cheating in any
requirement will result in a failing mark and be subject to disciplinary proceedings as
provided for by the Student Code of Conduct.
· Each piece of assessible work must demonstrably be the student/s’ own. Unauthorized
 copying, borrowing, or the unacknowledged use of another person’s ideas or written
language as one’s own whether published or unpublished will be penalized. Any piece of
work that is plagiarized in whole or in part will not be assessed and will be marked with a
failing mark. Should that particular requirement constitute more than 20% of the final
grade, the failing mark will result in the student failing the whole course.
· For group work, the members are expected to review the final paper before submission to
ensure that violations have not been incurred. This includes the need to use quotation
marks for verbatim statements lifted from another work and to cite all sources in research
work through footnotes and/or bibliographies.
· Another problem with respect to academic integrity is collusion. Collusion is working
together in answering quizzes or individual assignments/exercises in ways not authorized
by the Teacher. This shall likewise be subject to disciplinary action.
12. We want a safe and inclusive environment for all members of the Ateneo de Manila
community. Our goal is to build a culture of trust, respect, and inclusivity within our community.
Please be guided by the Ateneo de Manila Code of Decorum and Administrative Rules on
Sexual Harassment, Other Forms of Sexual Misconduct, and Inappropriate Behavior,
available online at http://www.ateneo.edu/ls/ls-gender-policy .
13. Students with unstable or no internet connection may avail of a portable learning packet
(PLP). Requests for PLPs can be coursed through the link www.ateneo.edu/lsone
14. Additional policies to adapt to the class environment may be implemented by the Teacher
after due consultation and agreement with the students. Students are advised to be cognizant
of such updates.
15. The Loyola Schools Undergraduate Student Handbook (Revised 2019 Edition) will serve as a
guide for all class policies.
16. All consultations will be done online via Zoom or Google Meet during consultation hours as
indicated below. Queries may also be sent through Canvas or to the email address indicated
herein. Feedback on the queries will be given through Canvas or email no later than two days
from receipt thereof.

L. CONSULTATION HOURS

NAME OF FACULTY EMAIL DAY/S TIME
(see table below)
Annalisa Margarita Mariano [email protected]

LAS 114.30 A-Q1 11:00-12:00 WF
LAS 114.30 B-Q1 12:00-1:00 WF


K. ADDITIONAL NOTES














Reference:


Core Curriculum Learning Outcomes (CCLOs)

LEGEND:
CCLO 1 Demonstrate effective communication skills (listening and speaking, reading and writing) in
English and Filipino.
CCLO 2 Evaluate information and issues in various spheres of life using mathematical reasoning and
statistical tools to process and manage data.
CCLO 3 Propose ways to address pressing social and ecological problems using appropriate critical
approaches and scientific thinking
CCLO 4 Develop a creative and moral imagination that is responsive to contemporary global
realities and challenges, but also deeply rooted in local histories, conditions, norms, and
institutions.
CCLO 5 Internalize the significance and value of her/ his unique existence and purpose in life in light
of Christian faith.
CCLO 6 Discern life choices with a keen awareness of ethical dilemmas and considerations.
CCLO 7 Exemplify a commitment to enhancing human life and dignity, especially those who are
excluded and in greatest need.
CCLO 8 Practice a vision of leadership and committed citizenship rooted in Christian humanism.




























v.1 05/2020