District No.

: 2 School: BNHS,
Grade 11/12 Specialization: HOUSEKEEPING NCII
Level: Learning Activity Sheet No. 11
Quarter: Week: 12

Name of Student: _______________________________________________ Section: ______________

I. INTRODUCTORY CONCEPT:

This learning activity sheets aims to give the students adequate basic knowledge and skills in
laundering, ironing, and pressing clothes and linens.

LEARNING OBJECTIVES:
Learning Competency 5: Laundry Linen and Guest Clothes (LL)
Learning Outcomes 1Process Laundry Items (TLE_HEHK9-12LL-Iva-h-1)
a. Explain the duties and responsibilities of a Laundry Attendant.
b. Identify the types of linen used in housekeeping
c. Perform laundry methods accordingly.

Information Sheet:

The Laundry Attendant is responsible in collecting and washing dirty clothes of customers and hotel
beddings and uniforms. They also performing ironing, folding and the distribution of laundry items to its
designated destination.

Duties and Responsibilities:

 Counts articles to verify quantities on laundry requisitions.
 Tag, sort and pre-treat guest’s laundry items in accordance with
organizational requirements.
 Inspect guest items for damage and stains and report any damages to
the laundry supervisor.
 Endure the proper use, storage and maintenance of laundry equipment,
tools and supplies.
 Perform spot cleaning procedure on heavy soiled/stained and
contaminated articles.
 Perform washing of guest items according to property’s standard
procedures.
 Perform mending and repair of guest garments.
 Fold and place laundry item in appropriate storage area.
 Operate laundry machinery such as washers, driers and ironers.
 Perform pressing/ironing according to prescribed procedures.
 Responsible for sewing or mending of guest clothes.
 Figure bills to be attached to guest laundry.
 Clean and maintain work areas.
 Transport clean laundry to storage areas.
 Perform other duties as maybe assigned by the supervisor.
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Types of Linen Used in Housekeeping
Hotels have many items that will need to be laundered or dry-cleaned. The most common items
requiring laundering will include:
Sheets (all sizes) Duvets Face washers Staff uniforms
Pillow cases Pillows (polyester or microfiber fill) Bathrobes Guest laundry
Pillow protectors Bath towels Table cloths (all sizes) Cleaning cloths
Duvet covers Hand towels Colored table linen Tea towels
Mattress protectors Colored towels Napkins Glass polishing cloths
Mattress toppers Bathmats Tray mats Mops
Meanwhile, the most common items in a hotel that will require dry cleaning are as follows:
 Curtains
 Cushion covers
 Table skirting
 Chair covers
 Bedspreads and bed skirting
 Blankets
 Pillows (feather fill)
 Staff uniforms
 Guest dry cleaning.

Types of Linen
1. Hemp. Made of plant fiber obtained from the stem of the hemp plant. Hemp is durable choice for
kitchen linens and is used most often as a sturdy backing for table mats and coasters.
2. Linen. The true linens are made from fabric called linen. It is created from vegetable fibers of the
flax plant and is noted for its incredible comfort and natural luster. Linen is strong and lint free,
making it a versatile fabric from home and business use.
3. Cotton. Most commonly used to make industrial cloth, garments, home furnishings and kitchen and
table linens. Cotton fabrics can be divided into subcategories with different weave types, as well as
mixed with other materials to create varying feels and styles.

Principles of Laundering
 Linen is usually sorted as follows:
 Dry soiled linen is easier and quicker to sort than damp linen as linen that has been washed
may become twisted in the wash
 All linens must be sorted by fibre type. Sheets and tablecloths may be constructed of 100%
cotton, or a polyester/cotton blend or 100% linen fiber. Tablecloths may also be constructed of
100% polyester. Sorting by fibre type helps to expedite production by washing all same items
together
 Linen must also be sorted by the degree of soiling. Kitchen cleaning cloths, for example, will be
much greasier than those used by Housekeeping staff to clean the rooms. As such they will
need to be washed separately with a much harsher wash formula.
 Colored linens are sorted separately from white linens
 It is necessary to open out linen to ensure there is no waste within it that may get into the
washing machine. Shaking, however, should be kept to a minimum so airborne bacteria will not
be dispersed into the atmosphere
 Linen used in hotels is often referred to as "flatwork” as most of it is finished on a flatwork ironer.
Linen Sorting Categories
Items are sorted in to the following categories:
1. Sheeting. When sorting through sheets and pillow cases, it is not uncommon to find soiled
tissues, or guest clothing (usually nightwear) removed in error by the room attendant when
stripping the bed. On occasions pillows may be inadvertently wrapped up in sheets and
children’s soft toys may also be found. It is important that these items be removed from the linen
before washing, noted and returned to the client at the end of the day. In the case of nightwear
being found, this should be laundered separately as a courtesy before being returned.

2. Pillowcases. These must be separated from sheets as they are washed separately .It is much
easier to separate them when dry. If they are washed with sheets, they will get twisted in the
final extraction and will be much more difficult to sort. This wastes time and slows down
production.

3. Duvet covers. These need to be sorted from the sheets as they are also processed differently.
 4. Towels. These will need to be sorted from sheets as they are washed on a different wash cycle
because of fiber type and degree of soiling. In a hotel environment towels are usually more
heavily soiled than sheeting. Items found mixed with towels may include soap and tissues and
these all need to be removed prior to washing.
Whilst all sizes of toweling can be washed in the same wash cycle (bath towels, hand towels
etc.) white towels should always be washed separately from colored towels.

5. Colored towels. Sometimes if there is a spa area, massage rooms or hairdresser within the
hotel, colored towels are used. These may be heavily soaked in massage oils or hair dye and
must be washed separately. Colored towels will always fade over a period of time.

6. Bathrobes. These will need to have the belts removed before washing otherwise they may get
tangled in the wash causing damage to the belt loops on the robes. If there are pockets in the
bathrobes, these will also need to be checked for guests' personal items or old tissues etc.
Bathrobe belts will be placed into a mesh laundry bag before being placed in the machine.

7. Table linen. This must be sorted to remove food scraps, cigarette butts, cutlery and sometimes
even pieces of crockery! Cutlery that circulates in a washing machine may cause extensive
damage to the mechanics of the machine and may necessitate the machine being out of service
for an extended period due to repairs. It may also cut and damage the linen that is being
washed. This will add pressure to the laundry operation if a machine has to be placed out of
service.

8. White table linen. Must be sorted from colored table linen to prevent dye runs
Sometimes in hotels that have a high volume of functions and events, colored paper napkins
may be used alongside white linen napkins to create a certain ambiance .It is absolutely
essential that these be removed prior to washing .One red paper napkin overlooked can cause a
whole wash load of white linen to turn pink! This pink wash load will then need to be rewashed
with stronger chemicals to remove the pink tint. This will add cost and time pressures to the
processing of linen. The necessary rewash of these items will require large amounts of bleach at
high temperatures. This wash formula may damage this linen.
When an excess of these items are found regularly in table linen, this must be reported to the
client or restaurant manager for their action and follow up in order to eliminate this practice.

9. Tea Towels. Those from the kitchen should be washed separately than those from the guest
rooms and bar areas due to the grease content. It is recommended to have different colors for
different areas of a hotel a) for identification and b) to reduce cross contamination. For example,
a greasy tea towel used by kitchen staff will leave smears on polished glasses.

10. Cleaning Cloths and Mops. All hospitality operations require cleaning and so will have a
supply of cleaning cloths and mops .These may require laundering daily. Kitchen cloths should
always be laundered separately from those of Housekeeping due to having higher levels of
grease and fat contained within. Where color coded mops are used for Housekeeping and
Kitchen areas, these must also be washed separately.

The most common stains found on bed and bath linen are:
o Perspirations’
o Hair oils
o Cosmetics
o All body fluid

Special Note Regarding Body Fluids

If bed and bath linen are found with large amounts of blood, faeces, vomit or urine, this linen should
always be treated as potentially infectious linen. This linen should always be kept separate from other
lightly soiled linen.

The room attendant or cleaner should wear rubber gloves when handling such linen. Solids should be
flushed from the linen wherever possible prior to sending to the laundry. This linen should then be
 placed directly into a soluble bag which is a heavy duty polythene bag which is usually red in colour and
tied with its own soluble tie.

These bags can be placed directly into the washing machines and are designed to dissolve in water.
Where blood is present the water temperature should be low as hot water will set the stain. This will
then require additional special treatment before rewash. The red bags alert laundry staff of potentially
infectious linen and reduce its handling. The bags are designed to dissolve from the outside on contact
with water in the first flush of the wash cycle.

Common Stains on Linen

The most common stains found on table line are:
o Red wine
o Coffee and tea
o Lipstick (on napkins)
o Food coloring and food residue
o Salad dressing and butter
Once items have been received, checked for quality and marked per each guest, they are then sorted
into categories for processing. It is important that all care labels on all garments be read and
understood.

Categories for Sorting

Items are sorted for: Items for washing are the sorted Items for dry cleaning are then
for: sorted into:
 Washing;  White;  Light colors;
 Dry cleaning; and  Colors;  Dark colors;
 Press only.  Dark colors; and  Lighter weight; and
 Delicate items.  Heavier weight.

Source: (Int-Text Citation)

II. ACTIVITIES:
General Direction: Read and understand the directions for each activity. Answer by writing DIRECTLY
on the activity sheet.

Activity No. 1
Answer the following:
1. Why it is important to sort items before washing?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
2. Why it is important to wear protective equipment like wearing of gloves in handling potentially
infectious linen?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Activity No. 2

Activity No. 3
Note: Activities must be aligned to the given Objective/s or LO.

III. RUBRIC FOR SCORING:

If necessary
IV. REFERENCE:
Prepared by:

IRENE A. TIONGSON
SHS-TVL Teacher
Bantayan NHS