Fetch Mobi App User Guide

Welcome to Fetch
What’s inside 2

Welcome to the Fetch Mobi App 3

Before you start 4

Sign into the Fetch Mobi App 8

Connect to your Fetch Box 10

Home 11

Watch Live TV and Catch-Up 14

Using the TV Guide 15

Managing your Recordings 17

Watch movies 20

Watch shows from the TV Store 24

Find your movies and shows in My Stuff 27

Manage your Account and Settings 29

Playing content on your mobile or tablet 32

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Welcome to the Fetch Mobi App
With the Fetch Mobi App, you can use your phone or tablet to enjoy Fetch at
home or on the go:

• Buy and rent Movies from the Movie Store.

• Buy TV Shows from the TV Store.
• Watch content from the Movie and TV Stores in SD.
• Download movies and TV shows onto your phone or tablet to watch on the go.
• Watch Movie Box movies if included with your subscription.
• Watch selected entertainment channels if included in your subscription.
• Watch your recordings on your phone or tablet at home.
• Browse available content and watch trailers
• Set recordings from anywhere so you never miss your shows.
• Manage your recordings on the go.
• Doubles as a handy remote for controlling your Fetch box.

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1 Before you start
Before installing the Fetch Mobi App, check that your mobile device is Note
supported and you are aware of the network and connection requirements.
The Fetch Mobi app screens used in
this guide may look slightly different
depending on which mobile device
Supported phones and tablets you are using.
iOS Devices

Device Type OS Remote Play Movie Box Rent or Play Rentals

Control and Live TV Buy * and
Purchases

iPhones iOS 10.0+

iPod iOS 10.0+

iPad iOS 10.0+

* iOS users will need to rent or buy through your Fetch box, or Fetch Account at fetch.com.au/account. Once
you have completed your purchase on the website or box, you can watch the content on your mobile device.

Android Devices

Device Type OS Remote Play Movie Box Rent or Play Rentals

Control and Live TV Buy and
Purchases

Android Phones* OS 5.0+

Android Tablets* OS 5.0+

* Android users can’t download the app from Google Play if your mobile device has been rooted.

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Registration of mobile devices
You can register up to 3 mobile devices at any time and the number of devices you can watch
on varies depending on what you are watching. See detail in the section below.
You can switch registered playback devices, but switching is limited to up to 2 a month and no
more than 10 a year (Page 33).

What you can watch

Movie Store and TV Store
You can play content you have purchased from TV Store and purchased or rented from the
Movie Store (Pages 20 and 25), on your mobile or tablet. You can also download a movie or
episode to watch offline. You can watch or download on up to 2 devices at the same time.
There’s no limit to the number of items you can download onto each device. However, you just
can’t watch or download the same movie or episode you rented or bought on more than 1
device at a time. You can watch the movie or episode on either a mobile device or Fetch box
but not on both at the same time.

You can only watch movies and shows in Standard Definition (SD) on mobiles and tablets. You
can rent or purchase High Definition (HD) or 4K Ultra HD if available from your Fetch box to
watch in HD or 4K Ultra HD on your box and SD on your mobile or tablet. You can rent,
purchase or watch 4K on Fetch Mighty only.

If at any time you decide to cancel your subscription to Fetch you won’t lose access to TV and
Movie Store content you have purchased. You can still watch it using the app.

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Play Movie Box movies
You can watch Movie Box movies if they are included with your Fetch subscription. You can watch on up to 2
devices at a time. You can watch the same Movie Box movie on both devices at the same time, or on a mobile
device and Fetch box at the same time. You can’t download Movie Box movies to watch on the go.

Watch Recordings
You can play your Free-to-Air and subscription TV recordings on up to 2 devices at a time. You need a
subscription to the channel pack to watch subscription TV recordings. Recording playback for 10 HD, 10 Shake,
Racing.com and Openshop to be available in a future update. See below for channels you can watch on mobile
devices. Closed Captions are not available when watching recordings on mobile devices.

Play Live TV and Catch-Up

You can watch a selection of subscription TV channels on up to 2 devices at a time if included with your Fetch
subscription.
You can also watch Catch-Up TV shows on up to 2 devices if available for a subscription channel.

ACC TV Channel News Asia Fashion TV Nickelodeon

Al Jazeera CGTN France 24 Nick Jr
Animal Planet CMT HGTV Oxygen*
Baby TV CNBC Investigation Discovery Spike*
BBC Brit* CNN Movies now showing Stingray CMusic
BBC First Comedy Central MSNBC The Food Network
BBC UK TV Discovery MTV TLC
BBC Earth Discovery Turbo MTV Classic Travel Channel
BBC World News E! Entertainment MTV Dance Universal Channel
Bloomberg EDGE sport MTV Music ZooMoo*
Boomerang eGG Network National Geographic
Cartoon Network ESPN Nat Geo WILD
Cbeebies ESPN 2 NDTV 24x7
Euronews

* You can watch Virtual channels anytime without needing to record.

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What you can do on the app
The features of the Fetch Mobi App will depend on the status of your service and subscription.

Setup Subscription Use the App to:

Not signed in.
You’ve not yet entered your Browse on demand movies and TV shows
Activation Code / Fetch ID Browse Live TV channels
through the app. Watch trailers
Watch Movies on now trailer channel
Watch Sneak Peek preview channel

Signed in. Ongoing Subscription. All of the above, plus

You have a current Fetch Add movies and TV shows to Wishlist
subscription. Rent or buy from Movie Store (Android only)*
Buy from the TV Store (Android only)*
Watch purchased movies and TV shows in SD
Watch Live TV channels and Catch-Up TV
Watch Movie Box
Download movies and TV episodes

Fetch Mini. All of the above, plus

You have a connected Fetch Control your Fetch box
Mini.

Fetch Mighty. All of the above, plus

You have a connected Fetch Record live TV
Mighty or Gen 2 Fetch box. Manage your recordings and Series Tags

No Subscription. Same as the above, except you can’t:

You’ve cancelled your Watch Live TV channels and Catch-Up TV
subscription. Watch Movie Box

Restricted account. You can only:

You no longer have an active Browse on demand movies and TV shows
billing relationship with a Browse but not watch Live TV channels
Fetch Service Provider. Watch trailers
Watch previously purchased movies and TV
shows

* If using iPhone and iPad, you will need to rent or buy through your Fetch box or Fetch Account at
fetch.com.au/account. Once you have completed your purchase on the website or box, you can watch the
content on your mobile device.

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2 Sign into the Fetch Mobi App
Download and install the Fetch Mobi App from the App Store or Google Play.

You’ll need the Activation Code (also called the Fetch ID) you got from your Fetch Service Provider to sign in.

You can find your Activation Code / Fetch ID on your Fetch box at Menu > Manage > Settings > Mobile & Tablet or
Device Info > Options (you’ll need your PIN to see your code).

1 Select the Fetch Mobi App icon on the desktop of your mobile device to launch.

2 The app loads the Home screen.

3 To get full access to the app, select the Sign in prompt or scroll down the Home screen
and choose Settings. We’ll also prompt you to sign in if you try to use Wishlist, purchase,
or play content.

4 Type in the Activation Code / Fetch ID you got from your Fetch Service Provider or Fetch
box. The app will store your Activation Code / Fetch ID so you don’t need to retype it
every time you sign in. To sign in with a different Activation Code / Fetch ID select Sign in
using a different Fetch ID.

5 Next, enter the PIN for your service.

6 Finally, read and if you agree accept the Terms and Conditions.

Note
If you can’t load the app or get an error, make sure you’re
connected to your Wi-Fi or mobile network then try again. If you
get an error that the Sign In Failed, check your code and try again.

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Sign into your Fetch Account online

You’ll need your Activation Code (also called your Fetch ID) if you want to sign into the
service online at fetch.com.au/account.

1 On your computer or mobile device web browser, go to fetch.com.au/

account. and follow the on screen prompts.

2 The first time you sign in, you’ll need to enter the Activation Code / Fetch ID
and set your PIN.

If you already set a PIN through your Fetch box you just need to confirm it.

Once your account details are confirmed, we’ll show you your My Stuff

Your account at fetch.com.au/account

fetch.com.au/account is where you can go to manage your mobile devices, change

your PIN or get help. Choose Account > Settings for options.

IMPORTANT: Remember to bookmark this site and add it to your home screen to
make it easier to find when you need it.

If you are using the app on an Android device you won’t need to come here very
often as you can rent or buy Movies and buy TV shows directly from
the Movie and TV Stores in the app to watch on your phone or tablet.

If you are using an Apple device on the go, you can add the things you want to buy to your Wishlist in the app, then go online at
fetch.com.au/account to complete the purchase ready to watch on your app.

We’ll show you how later in this guide. You can also buy things directly from the Movie Store and TV Store in your account, then watch
them on your app. Keep a note of your Activation Code / Fetch ID and PIN as you will need these to log into your Fetch Account on the
website.

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3 Connect to your Fetch Box
We’ll automatically connect to your Fetch box when you sign into the app with your Fetch ID / Activation Code
and PIN. Once your devices are connected you can control your Fetch box from your mobile or tablet like a
remote control (Page 12).

Multiple Fetch boxes on your account?

If you have more than one Fetch box set up in your home for Multiroom, you can choose which box
you want to control.

All your boxes must be on the same account with your Fetch Service Provider, powered on and
connected to your local network. You can control one box at a time from the app.

To switch between boxes to control, select the icon or go to Settings > Control Box (Page 32).

Can’t connect to your Fetch Box?

If the app can’t connect to your Fetch box, make sure your box is turned on and connected to your
home network.

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4 Home
After launching the app on your mobile or tablet, the home screen will load.
Use the menu to navigate the app. Select Home to come back to the home screen.

Home
View the app home screen.

TV Guide
Browse the TV Guide to see what’s on, and set recordings if
you’re connected to your Fetch box.

TV
Watch live TV channels and Catch-Up TV on your mobile or tablet
if included in your subscription. Browse the TV Store to buy and
watch shows.

Movies
Browse movies available to rent or buy, and browse Movie Box
movies if included in your subscription. Watch on your phone or Control
tablet in SD. Use your mobile or tablet like a remote to control your Fetch box.

My Stuff Switch box

In My Stuff you’ll find all your current rentals and purchases ready Choose another Fetch box to control if you have more than one
to watch, along with your Wishlist and Recordings. connected box in your home.

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Control your Fetch Box

You can use the Fetch Mobi app to control your connected Fetch
box. Tap on the icon. You can switch to controlling a different
box in your home by tapping

Remote
Use the on screen Fetch remote to control your box.

Channel Changer
Browse what’s on TV via the handy Channel Changer. Tap the
channel to watch on your connected Fetch box and TV now.

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Search

Use the search box at the top of the Fetch Mobi app screen to find a movie or TV show on the service.

1 Select the search box and type the title, or a word from the title, of the program you’re looking for.
You can also type the name of an actor or director.

2 Select Search to start the search.

3 Choose a title from the search results to open the program info or choose an actor or director to see
all their movies and shows.

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5 Watch Live TV and Catch-Up
To watch Live Subscription TV channels and Catch-Up TV (Page 6) on your mobile or tablet, select TV from the
menu and choose Live & Catch-Up. You’ll need to sign in and have an ongoing subscription to watch.

Watching Live TV

1 Select a channel to view the channel info.

2 Choose Watch Live.

3 You can watch on your mobile or connected Fetch box (see Page 32 for playback options). The
app will register your mobile or tablet for playback. For more information, see Page 33.

4 Changing channels while playing is easy. Swipe the screen then choose a channel to watch.

5 Tap or swipe downwards to browse and watch at the same time. When you’re done watching,
tap to close.

Watching Catch-Up TV

If you forget to watch or record something on TV you may be able to watch it on Catch-Up TV instead.

Look for channels with the icon .

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6 Using the TV Guide
The TV Guide is the easiest place to find what you want to watch right now.

If you connect to your Fetch Mighty (or Gen 2 Fetch box) this is also where you can record individual episodes of
a show, or set a Series Recording to automatically record every episode of a show.

Go to TV Guide on the menu.

See what’s on and coming up

1 Go to the TV Guide.

2 Use the day picker to see another day of the week.

3 To switch between list and grid views of the TV Guide, tap or .

4 Select a show to see the options.

Notes
If you see a message “Limited Access. Connect Now” it means you’re not connected to your Fetch box
anymore. You’ll need to reconnect to set a recording or add reminders.

Set reminders

You can set a reminder to alert you when your favourite shows are about to start.

1 In the TV Guide, find the show you want a reminder for.

2 Tap Reminder and choose the reminder time (such as 10 minutes before the show starts).

3 A will appear beside programs with a reminder. Repeat the above step to cancel a reminder.

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Recording TV

1 In the TV Guide, find the show you want to record.

2 Tap Record and choose Set Recording.

3 To record the Series, tap Series Record and choose Set Series Record.

4 You can switch to controlling a different box in your home by tapping .

Change the options if you wish (see Page 18 for more info).

Notes
If you can’t see recording options, make sure you’re connected to your Mighty or Gen 2 box.
If you see a message “Could not set recording” it may mean you have too many recordings already set
for the same time. You can manage your recordings at My Stuff > Recordings from your mobile, tablet,
or Fetch box.

Tag teams to record all their live games

You can tag your favourite sporting teams to record every match that team plays in
(selected sporting events and teams only). For options see Page 20.

1 In the TV Guide, find the show you want to record.

2 Tap Record and choose Set Recording.

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7 Managing your Recordings
You can play and manage recordings from your mobile device (Page 6). You’ll need to sign in and have an
ongoing subscription to watch and be on the same network as your Fetch box.

Finding your recordings

• You’ll find all your TV recordings at My Stuff > Recordings.
• We automatically group all episodes of the same show together in folders
• To manage a recording, select the recording or folder.
• To watch, choose Play then select your Fetch box or mobile device (Page 34).

Recording Icons
Please see the screenshot as an example.
Series Record
Recorded
Watched
Protected
Group recordings from the same series in a folder Tips

Protecting your recordings To delete multiple recordings at a

Fetch will automatically delete older recordings from your Fetch box if it needs to make time, select
space on the hard drive for newer recordings. The Protect Item feature lets you protect
your important recordings from being deleted.

Note
Closed Captions are not
available when watching
recordings on mobile devices.

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Change the recording start and end time
Sometimes shows don’t start or end on time due to unexpected scheduling changes, so to make
sure you record the whole show, you can use the Recording Start Time and Recording End Time to
add extra time to the start and end of your recording.

Just choose the time amount you’d like to add (such as 5 minutes before the show starts). The
recording start time will change based on your selection.

Deleting and restoring recordings

You don’t need to worry about your Fetch box filling up. It will automatically delete old recordings
that are not protected if it needs more space. However, if you’d like to delete a recording or folder
just select it and then choose Delete Recording.

If you delete a recording by mistake, you can restore it at My Stuff > Recordings > Deleted. Fetch
also moves older recordings here to delete permanently when it needs to make more space on your
Fetch box for new recordings.

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Things you can do with Series Recordings

Go to Go to My Stuff > Recordings > Series Recordings to see and manage Series
Recordings on your connected Fetch box.

Set the season you want to record

You can set the season option for a Series Recording to control which episodes will
record. Record All Seasons means all episodes from all seasons of the show will be
recorded. Record Latest Season means only the latest season onwards will record and
Record Newest will only record newer episodes than the latest episode and season
onwards.

If the episode is already on your Fetch box, then it won’t record again, however, you may
still get duplicate recordings if the correct season or episode info is unavailable.

Set priorities of Series Recordings

Sometimes you might schedule more than the allowed number of recordings to occur
at the same time. You can prioritise your Series Recordings (which includes any Team
Recordings you’ve set) so if this happens, your higher preference shows get recorded.

You can change priority when you set a Series Recording or at My Stuff > Recordings >
Series Recordings.

Set the number of episodes to keep

The Storage Settings let choose the number of recorded episodes of a show you want
to keep on the Fetch box hard drive. You may just want to keep 1 episode at a time
(record today’s and delete yesterday’s) or you can choose to keep 2, 5, All (Managed),
or All (Protected). Managed means it will be kept unless the box needs space for more
recordings. Protected means it will never be deleted unless you manually delete it.

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8 Watch movies
There are 2 places you can watch movies on the Fetch Mobi App:

The Movie Store

The Movie Store offers over 8500 movies to buy or rent, ready to watch whenever you want. The cost of movies
you rent or buy will be added to your Fetch Service Provider account. When you buy or rent a movie you will be
prompted for your PIN.

If you’re using an Android mobile or tablet, you can rent or buy movies through the Fetch Mobi app once you’re
signed in (Page 8). If you have an iPhone or iPad, you’ll need to rent or buy the movie through your Fetch box or
online account.

Go to Movies > Movie Store.

Renting and buying movies (Android devices)

When you rent a movie from the Movie Store you have 7 days to start watching, and 48 hours to watch from
when you first play or download. You can watch the movie as often as you want during this time.

You can watch movies you buy as often as you like whenever you want to (see Page 5 for more info about
watching movies on your mobile device).

Note
You can only rent, buy and watch
movies in Standard Definition (SD) on
your mobile or tablet.

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1 On an Android device view the movie you want to watch.

2 From the movie details screen you can select to:

• Watch the trailer, if available
• Android users can Rent or Buy the movie, or
• iOS users need to add the movie to your Wishlist then go to your Fetch box or
fetch.com.au/account to complete the purchase*

3 You can choose to rent or buy, if available. Price varies by movie.

4 Android users, to purchase, we’ll prompt you for your PIN.

iOS users refer to the section below on renting and buying through your Fetch Account.

* If you’re using an Android phone or tablet, you can rent or buy movies through the Fetch
Mobi app once you’ve signed in (Page 8). For iPhone or iPad, you first need to add the title to
your Wishlist on the app, then either go to your Fetch box, or go to fetch.com.au/account to
complete the purchase ready for you to watch on your App. For more info, see Page 23.

Tips
Scroll down the move screen to see Rotten Tomatoes
ratings, cast and crew info and more. Tap for sharing
options like email, Facebook & Twitter.

What is a Movie Credit?

Your service may include a Movie Rental Credit from time to time. A credit lets you rent a
specified number of eligible movies from the Movie Store at no additional cost. You can check
your credit in your account. Sign into fetch.com.au/account and choose Settings > Billing &
Payments > Movie Credit. iOS customers, when using a Movie Rental Credit you will still need
to go to your Fetch box, or online to fetch.com.au/account to action the purchase, even though
you won’t be charged for the transaction.

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Renting or buying movies (Apple devices)

If you’re using the Fetch Mobi app on an Apple Device, you can rent or buy content through your Fetch box.
When using the app on the go, you can rent or buy through your account at fetch.com.au/account.

1 Add the content you want to buy or rent to your Wishlist in the Fetch Mobi app.

2 Sign into your account fetch.com.au/account via your web browser (Page 8).

3 From the Wishlist in your account, select a movie to buy or rent, or TV show to buy. If you don’t have any
Wishlist items, go to the TV Store and Movie Store to find what you want. You can buy an episode rather
than the whole season of a TV show.

If the content isn’t available to watch on mobile devices or if there are any problems with the purchase,
we’ll let you know.

4 You’ll be asked to enter your PIN to continue with the purchase.

5 Once you confirm, the item is added to your My Stuff (Page 28) ready to watch. You can’t watch movies or
TV shows on the website, you’ll need to go to your Fetch Mobi app.

Finding your movies

To find the movies you have rented or bought go to My Stuff > Movies > Purchased.
To find your Wishlist go to My Stuff > Movies > Wishlist.

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Movie Box

Movie Box brings you 30 movies included at any time with a new movie added each day. iOS
and Android users simply go to the Movies menu, select Movie Box to browse and watch on
demand.

Movie Box is not included in all subscriptions so you may need to upgrade your subscription to
access it.

1 Go to Movies > Movie Box and select a movie to watch.

2 You can add the movie to your Wishlist to watch later.

3 Tap Play to start watching now.

You can watch on your mobile or connected Fetch box (see Page 32 for playback options).
When you choose your mobile or tablet, the app will need to register your device for
playback. For more information, see Page 33.

Note
Movies included in Movie Box can’t be
downloaded to watch on the go.

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Play a movie

After the movie starts playing you can pause and resume, fast forward, and
more from the playback controls.

Play/Pause
Tap or to play, pause or resume playback.
Skip to a point Drag the play head along the scrubber bar.
[0:11 -1:21]

Skip Back/Forward
Tap or to skip back or ahead 10 seconds.

Volume
Tap to adjust the volume.

Minimise
Tap or swipe downwards to browse and watch at the same time.

Switch Device
Tap to watch on another device.

Closed Captions
If available, tap to turn captions on or off.

Done
Tap to stop playback.

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9 Watch shows from the TV Store
In the TV Store you can buy individual episodes or full seasons of some of the most popular TV
shows. TV shows can’t be rented.

You’ll need to sign into the app (Page 8) to browse and buy from the TV Store. The cost of TV
Shows you buy will be added to your Fetch Service Provider account.

If you’re using an Android mobile or tablet, you can buy through the Fetch Mobi app once
you’re signed in. If you have an iPhone or iPad, you’ll need to buy through your online account
or Fetch box.

1 Go to TV > TV Store.

2 All TV shows available to watch are shown.

3 When you select a TV show, the latest season opens by default but you can see all
seasons and choose an older season from the TV show details.

Tips
You may watch the first episode of some shows free of
charge. Look for the “Try” badge on the show or go to TV >
TV Store > Try 1st.

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Buy TV Seasons or Episodes

1 Select a show to buy from the TV Store.

2 From the season details you can select to:

• Watch the trailer (if available)
• Android users can Buy the season or
• iOS users need to add the season to your Wishlist then go to your
Fetch box or fetch.com.au/account to complete the purchase.

3 Android users, to buy an Episode rather than the whole season, scroll
down the season details and pick the episode you want to watch. Choose
the “buy” option.
iOS users, either buy through your Fetch box or see Page 22 for how to
buy through your Fetch Account.

4 Android users, to purchase, we’ll prompt you for your PIN. Once you
confirm your purchase, the show is added to My Stuff > TV Shows >
Purchased (Page 28).

* If you’re using an Android phone or tablet, you can buy TV Store episodes
and seasons on the Fetch Mobi app once you’ve signed in (Page 8). For iPhone
or iPad, you first need to add the title to your Wishlist on the app, then either
go to your Fetch box or go to your Fetch Account at fetch.com.au/account to
complete the purchase ready for you to watch on your app. For more info, see
Page 22.

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Cost to buy TV episodes and seasons

TV episodes are $3.49 for HD (purchasable from Fetch box only) and $2.99
for SD. The price may be lower if we are running a special offer. Note
The price for a whole season of a show will vary depending on how many You can only buy and watch TV shows
episodes are in the season, but you do save money buying the whole in Standard Definition (SD) on your
season rather than the individual episodes. mobile or tablet.

Episode purchases don’t count currently towards a Season purchase.

What is an ongoing season?

You can buy an “ongoing” season of some TV shows before all episodes
have been released. This means you can pay for the season upfront at the
lower season price, and then watch each episode as it becomes available on
the service.

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10 Find your movies and
shows in My Stuff
Once you’ve signed into the app (Page 8) go to My Stuff to view your movies and TV shows.

Movies and TV Shows

Find all movies you bought or rented through the Movie Store (Page 20). Go to My Stuff > Movies
> Purchased.

Find all TV Shows you bought through the TV Store (Page 25). Go to My Stuff > TV Shows >
Purchased.

Choose Wishlist to see items you saved for later.

Tips
You can refresh the My Stuff listing by swiping downwards
on the screen to see your newest purchases.

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Downloads

In My Stuff > Downloads, you’ll find all movies and TV episodes downloaded on your device –
ready to watch on the go.

Download movies or TV show episodes

You can download movies you’ve rented or bought or TV shows you have bought, onto your
mobile or tablet to watch on the go. Make sure you have enough storage space on your device for
downloads. Some movies and TV shows may not be available to download. Movies included in
Movie Box can’t be downloaded to watch on the go.

To download, follow these steps:

1 Select a movie or episode and tap Download. Choose the playback quality if prompted.

Note
2 For a movie you rented, you’ll have 48 hours to watch the movie once you choose to play or
download. Choose Not Now to cancel or Ok to go ahead with the download. If you see a “Download
Unavailable” message
3 If you’re already downloading to your device, the item will be queued for download later. you may already
be watching or
4 Find all your downloaded items still available to watch, in My Stuff > Downloads. This is also downloading the item
where you can delete downloads, if needed. on another device. For
more info, see Page 36.
How long can I access my Downloads?
You can access your downloads as long as you don’t change your PIN or sign out all devices from
Home > Settings – doing either of these will delete all downloads on each mobile device using
your account. Tips
You can change the
If you’re using the app offline, you’ll have 120 hours viewing time (about 5 days) over a 24 day
default Download
period to watch purchased items you downloaded. After this time, you’ll need to reconnect to
Quality in Settings
access your Downloads (Page 37).
(Page 32).

You’ll have 7 days to start watching a rented movie you downloaded and 48 hours to watch once
you choose play or download.

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11 Manage your account and
settings
Select Settings from the bottom of the Home screen to sign in or manage your Fetch service,
including setting up your Parental Controls.

Account settings

Find your Fetch ID

Select Account to find your Fetch ID (the Activation Code for your Fetch box or service). You will
need your PIN to see your code.

This is also where you can sign out of your account if you’re having security issues. You can sign
out just the one device or all your mobile devices. You’ll need your Fetch ID / Activation Code and
PIN to sign in again on each device.

Note Tips

Signing out all devices Other ways to sign out all mobile devices :
will delete all downloads • From your Fetch box at Menu > Manage >
on each mobile device Settings Mobile & Tablet
using your account. • Sign into your online account and choose
Setting > Sign out all device (page 8)

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User settings

Change your PIN

Choose Change PIN to change the PIN for your Fetch service. This PIN is for all devices on your
account, including your Fetch box, and is needed to rent or buy and watch restricted content, so
should not be revealed to anyone.

Note
Changing your PIN will sign out all
mobile devices using your account
and delete all downloads on each
mobile device using your account.

Use Mobile Data for downloads

Set Warn me when streaming using Mobile Data to On to warn you before streaming over a
mobile connection.

Set Use mobile data for downloads to Off to allow downloads over Wi-Fi only. Set to On to
download over any connection (Wi-Fi or 3G/4G).

Note
Downloads or streaming over Wi-
Fi or mobile networks may incur
data charges. Check with your
Wi-Fi or mobile data provider for
details.

31
Parental controls

Set a Parental Level for watching content on the app

You can choose a parental level for watching content on the app – you’ll need your PIN to change
the level and watch content with that rating or higher.

Tips
This setting is device specific, so you can set up a different
parental level on each device you’re using. This means you
can secure your child’s device with the level set to G so
that anything rated over G will need the PIN to view,
while you set a higher rating on our own device.

Media Settings

You can choose the Default Playback option for watching content. You can set the app to always
play on your mobile or tablet, or on your Fetch box, or ask you to choose a device each time you
watch something in the app. You can also choose the default Download Quality. You can set the
app to always ask you to choose the quality, or to automatically download in either Low, Medium,
or High quality.

Box settings

Connect to your Fetch box to control it from your phone or tablet like a remote control.

You can switch between boxes here if you have more than one box connected on your account
with your Fetch Service Provider. See Pages 10 and 12 for details.

32
11 Playing content on
your mobile or tablet
FAQs for watching TV shows and movies

How many playback devices can you have?

A playback device is any active mobile or tablet on which you can play Fetch content. You can have up to 3
registered playback devices at any time for watching:
• Subscription TV channels, Catch-Up TV, and Recordings
• Movie Box
• Movie Store and TV Store items
The app will register your phone or tablet the first time you watch these types of content. You can watch on 2
devices at the same time (however, see Page 35 for more info).

33
Switching playback devices
You can switch playback devices if you already have 3 devices registered and need
to add a new device. If you try to watch content on an unregistered mobile or tablet, Note
we’ll prompt you to switch an existing device.
The limit is 2 switches per
• If you Cancel, you can’t watch on the new mobile or tablet.
calendar month and up to 10
However, you can still watch on one of your other registered playback devices.
switches per calendar year.
• If you choose to Switch Out, you may then choose the device to switch out.
Once your new mobile or tablet is registered, the content will start playing.

What happens if you reach the switch out limit?

If you’ve already switched playback devices twice this month or 10 times this year,
we’ll let you know. You can watch on your Fetch box or another registered mobile or
tablet until the limit resets in the next month or year.

34
Can you play content on more than one mobile device at the same time?
Here’s what you can watch on up to 2 playback devices at a time:
• Live Subscription TV channels and Catch-Up TV
• Movie Box
• Movie Store and TV Store items

If you try to watch while 2 of your playback devices are already playing this content,
we’ll prompt you to stop playback on the devices.

Downloads
Downloads count towards this number. Note
For example, you can watch Live TV on one device
You can’t stop a download via the prompt, so you may need to
and be downloading a movie on a second device.
wait until the download finishes, or go to My Stuff > Downloads
If you then try to watch another movie on a third
to delete the download, then try to watch again. For more on
device, we’ll prompt you.
download messages, see from Page 36.

Rentals and Purchases

You can watch items you rented or purchased from
the Movie Store and items you purchased from the
TV Store, on up to 2 of your devices at a time, so
long as these are two different movies or episodes.
For example, you can play an episode of “Suits” on If you stop playback via
one device, and the movie “Frozen” on another, but the playback prompts,
can’t watch “Frozen” on both devices. your content will start
playing on the new
If you try to watch a rented or purchased item device. The device
you’re already watching on another device, Movie Box, Live TV, Rentals or Purchases which was bumped
we’ll let you know. If you wish, you can stop Catch-Up, Movie will show a “Playback
playback on the other Store and TV Store interrupted” message.

35
Can’t download or play until downloads are deleted
You can download as many items as you like onto your device. However, you can only
download or watch up to 2 items at the same time across your devices. And you can’t watch
or download the same movie or episode from the Movie Store or TV Store on more than one
device at a time.

We’ll let you know if you meet these limits with a “Download Unavailable” message or a
“Playback Unavailable” message. To download or play, you can do any of the following:

• Go to My Stuff > Downloads on the other device to stop or delete the download.
• Select Sign Out to clear downloads on all your mobile devices.

Then, try download or play again.

Download available over Wi-Fi only

Some content on the Fetch Mobi app can only be downloaded over a broadband network (i.e.
can’t download over a mobile network such as 3G/4G). We’ll let you know with a message
similar to the following: “Download Unavailable - Download is available over a Wi-Fi connection Tips
only”.
If you choose to sign out of
To download the content, you’ll need to do either of the following:
all devices you’ll need to sign
back in to use the app again
1 Switch to a Wi-Fi connection through your mobile device settings and choose your Fetch
on each device.
Service Provider broadband network connection.

2 In Settings (Page 30), use Mobile Data for downloads over both Mobile and Wi-Fi
connections.

Insufficient storage space for download

If you don’t have enough storage space Note
on your mobile device for the download,
we’ll prompt you to clear some space on If you stream or download, data charges
your device. may apply, so check with your wifi or
mobile data provider for more details

36
Can you project what’s playing on the app to a TV screen?
You can project what’s playing on the Fetch Mobi app to a TV screen through mirroring, or
HDMI dongles from your device manufacturer. For example:
• For Android, while the app doesn’t support casting to a Chromecast device, you can, on an
Android, mirror to a Chromecast.
• For iPhone or iPad you can’t stream directly to Apple TV via Airplay, but you can use
Airplay mirroring to watch what’s playing on your mobile device, on your TV screen.

I see a recording unavailable message

To watch your recordings on mobile or tablet you need to be connected to the same network as
your Fetch box.
You can also only watch Free-to-Air recordings that are not still recording on your mobile
device. So you’ll need to wait for a Free-to-Air recording to finish before you can watch on your
mobile device.

37
Can you use the app in flight mode?

You can use the app offline or in flight mode (that is, without a network connection) to watch
your downloaded movies and TV episodes. You may see an error if you try to use features that
need a connection like renting or watching live TV.

You can use all features again once your mobile device has a network connection.

Offline Timeout

You can use the app offline (that is while your device has no network connection) for up to 120
hours (about 5 days) over a 24 day period.

In this time, you can play purchased items you downloaded. If you see a message “Offline
timeout” you’ll need to connect your mobile device to a Wi-Fi or 3G/4G network to use the app
again.

Keep in mind, any rented items you downloaded are only available to watch offline for 48
hours from the time you chose to download or play them.

38
Account restricted

If you no longer have an active billing relationship with your Fetch Service Provider, we’ll
prompt you when you next launch the Fetch Mobi app.

If available, choose Continue to keep using the app. Even with a restricted account, you can still
play content you bought through Fetch. We’ll prompt you if you try to purchase or play content
you’re not entitled to watch.

39
www.fetch.com.au

© Fetch TV Pty Limited. ABN 36 130 669 500. All rights reserved. Fetch TV Pty Limited is the owner of the
trade marks Fetch. The set top box and the Fetch service may only be used lawfully and in accordance with
relevant terms of use of which you are notified by your service provider. You must not use the electronic
program guide, or any part of it, for any purpose other than private and domestic purposes and you must not
sub-licence, sell, lease, lend, upload, download, communicate or distribute it (or any part of it) to any person.

Version: December 2020