Dubai company

drives operational
efficiency with
Samsung solution
Waste-management fleet uses Knox
Manage to manage routes, boost
customer satisfaction.

Challenge Solution Benefits

Imdaad, a Dubai-based Working with Samsung, Drivers across all Imdaad

facilities management Imdaad abandoned paper subsidiaries now have the latest

company, wanted to maps and went digital— route information to run routes

streamline operations and distributing hundreds of more accurately and minimize

improve the way the company Samsung Galaxy tablets that missed pickups. Managers are

assigned driver routes. are controlled and managed able to monitor drivers in real

Each morning, the company by Samsung Knox solutions, time and dispatch additional

issued drivers paper route updated daily with new, drivers if extra help is needed.

maps for waste pickups. But accurate route information. Customers are more satisfied

managers wished to adjust The tablets also are tailored so with the increased efficiency.

routes in process and add new that drivers cannot use them
instructions without tracking for non-business activities.
down drivers by wireless phone.
Challenge
Finding a better way to dispatch drivers
Imdaad offers waste-management services with a fleet of
2,000 trucks. The company provides integrated, sustainable
facilities management services with site offices and
branches across the UAE.

Managers determine driver routes and until recently,

printed maps and instructions each day for Imdaad drivers.
Paper maps made it difficult to calculate the quickest, most Imdaad is comprised of a group of companies
efficient routes. That meant drivers were not always able to that provide integrated and sustainable facilities
finish their routes on time. management services. Established in 2007, the
company is headquartered in Dubai with site offices
To improve its operational efficiency and customer service,
and branches across the UAE, including Abu Dhabi.
Imdaad wanted to move to digital maps and provide drivers
Imdaad is known for enhancing the operational
more flexible tools. Managers believed that using a mobile
capabilities of its clients, which include free zones,
device such as a tablet would make drivers more productive,
residential communities, banks and malls.
but wanted to ensure drivers used the tablets only for work.
They also wanted the ability to track the tablets if they were Read more at http://www.imdaad.ae

lost or misplaced.

Imdaad was using its own fleet management application, Imdaad engaged Samsung with the goal of using Samsung
SAHAL, in one subsidiary, and wanted a solution it could use devices and its industry-leading device-management
across all operations. solutions to help transition smoothly to a new technology.
Solution
Samsung solution supports Finally, Knox Manage’s Remote Support tool helps
transformation the company support remote users immediately. The
feature provides full access to the devices, as if the IT
Working with Samsung, Imdaad abandoned paper maps
administrators were using the devices themselves. As a
and went fully digital. It started by deploying hundreds
result, IT can easily troubleshoot any app and tablet issues.
of Samsung Galaxy devices with its custom truck-routing

“
software to its Dubai drivers. Since, then the company has
added more devices across all its subsidiaries.
Knox Manage and
All devices are managed by Samsung Knox Manage. The
new solution includes features that help the company Knox Mobile Enrollment
improve its operations. For one thing, the company can
are powerful tools to
now automatically enroll devices in its enterprise mobile
management (EMM) system using Knox Mobile Enrollment, deploy devices fast and
a free Samsung tool. Once drivers open the box and turn on
help guide operations.
their devices, the Samsung tool automatically applies the
correct policies to the device based on the assigned profile. The Samsung software
Knox Manage is an easy-to-use EMM solution that’s part of simplifies a company's
the Knox portfolio. Knox Manage automatically downloads
ability to manage driver

”
the route map app based on the device profile. Using both
Knox Mobile Enrollment and Knox Manage, devices remain devices.
managed by IT staff at all times, even after a malicious
factory reset. Ilkhom Akramov
Head of Solutions
Each tablet is refreshed daily with new route information
Samsung UAE
and shows drivers the most efficient routes to take. With
the devices in hand, drivers now have accurate route
information at all times. Managers and supervisors also use
tablets to see how drivers are progressing on their routes.

Imdaad also actively uses Knox Manage features to control

and manage device use.

• Using location and time-based policies, for example,

the company can designate a time and location and
apply different policies. For instance, drivers can use 163

the tablets with fewer restrictions when on company

FPO
property.

• To ensure drivers are using the tablets as intended, the

IT team also takes advantage of Knox Manage’s multi-
app kiosk feature. IT staff selects which apps drivers 270
349
can use, and the tablets effectively function as kiosks,
installing and running only those apps.

• The IT team also disables a device when its SIM card is

removed using Knox Manage’s SIM lock feature. This
feature, along with location tracking, helps minimize
any possible device theft.
Benefits More efficient route-planning. Drivers now complete
their routes more efficiently because their Samsung
Efficient fleet and happier customers
devices always have the latest maps and pick-up locations.
With the help of Knox Manage capabilities, the Dubai
Moreover, the company's mapping app calculates the
company has transformed its fleet-management system,
shortest route that covers all pickups, so drivers are able to
resulting in more efficient drivers and even happier
make more pickups in the same amount of time.
customers. Now, devices always are secure and updated.
100% route completion. Using RFID and NFC tagging at
Managers spend less time addressing driver problems
each pickup, drivers now achieve 100% route completion.
and more time building the business. Finally, the company
That means supervisors spend much less time tracking
can offer enhanced services, including remote support for
drivers. They can see route progress in real time and if
drivers.
needed, can immediately dispatch additional drivers to

“
problem areas.

Devices always are Improved customer satisfaction. Because waste is now

up-to-date and secure, collected more efficiently, the company says it has achieved
higher client satisfaction rates.
and IT administrators "Knox Manage and Knox Mobile Enrollment are powerful
now solve device tools to deploy devices fast and help guide operations," says

problems remotely, Ilkhom Akramov, head of solutions at Samsung UAE. "The

software simplifies a company's ability to manage driver
keeping drivers and devices. Devices always are up-to-date and secure, and IT

devices operating in administrators can solve device problems remotely, keeping

”
drivers and devices operating in the field."
the field. The company plans to continue its collaboration with
Samsung and is exploring new services that take advantage
Ilkhom Akramov
of Samsung devices and help the company move into new
Head of Solutions
business areas.
Samsung UAE

About Samsung Electronics Co., Ltd.

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ideas and technologies that give people the power to discover new experiences. With
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For more information

For more information about Samsung Knox Manage and Knox Mobile Enrollment, visit:
www.samsungknox.com/km and www.samsungknox.com/kme.

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