MGT538 Test Aug 21

MGT538: PERSONAL DEVELOPMENT & ETHICS
NAME: NOR AISHANADIA BT PAUZI

MATRIC NUMBER: 2019218896
GROUP: AS254 4B
PART A: ANSWER ALL QUESTIONS (10 MARKS FOR EACH)
QUESTION ONE
a. i) “I have an innate certainty about myself and my capability to use my mind to

succeed.”
ii) “I’m the most awesome person to ever live.”
Categorized the above statement according to relevant following category:

i. Healthy self-esteem
Based on the statement above, I choose “I have an innate certainty
about myself and my capability to use my mind to succeed” as a healthy
self-esteem. This is because, from the statement we can see the person
is realistic about him or her value. Healthy self-esteem is based upon the
realistic evaluation of one’s self in relation to one’s personal values.
Healthy self-esteem has to be cultivated and earned, and usually is a
result of meaningful accomplishments and ability to overcoming
adversities. The statement (i) show a compatibility toward the healthy
self-esteem category.
ii. Narcissism
Based on the statement above, I choose “I’m the most awesome person
to ever live” as a narcissism. This is because from the statement we can
see the person have a strong admiration toward himself. Narcissism is
having excessive interest in or admiration of oneself and one’s physical
appearance. A person with narcissism personality seeks to impress
others and brags about his intelligence, look, or personal belonging. In
this statement we can see that the person is brag about how awesome
he is because these make him feel accomplished or successful.
Justify for each category.
b. “Conflict can be costly” Comment on the statement.

Conflict refer to the “belief of actors on the incompatibility of goal (value, need,
or interest) and behavior (actions to eliminate, defeat or neutralize the other as
an expression of how incompatibilities are intended to be handled) within a
social context. Conflict is a disagreement between two or more parties
(individual, group, department) who perceive that they have incompatible
concerns. Based from the statement “conflict can be costly” we can see that
regardless of where or who the conflicting parties are, there are cost for their
conflict. The cost of the conflict is personal cost and the organizational cost. The
personal cost are divided into two which is emotional cost and health cost. In
emotional costs, the negative emotional effect of conflict are not only confined to
the conflicting parties alone. As example, the children that exposed to intense
parental conflict are at a greater risk of developing emotional, social, and
behavioral problems. They have low self-esteem, low educational achievements
and are prone to heart disease. For the health cost, the constant arguing is most
harmful to health that lead to premature death. In organizational cost, the cost of
conflict effect directl (cost of professionals to help resolve the conflict which is
45% of manager’s time used to resolve conflict), productivity (lost time from
work or diminished capacity which is 65% due to conflict), opportunity (the value
that might be creating), continuity (the cost of replacing valued contributors
which is replacement costs average 75-150% of annual salary. Loss of ongoing
relationships) and emotion (held hostage by the emotions. Dampened spirit and
diminished life energy).
QUESTION TWO
The COVID-19 pandemic has led to a dramatic loss of human life worldwide and presents an
unprecedented challenge to economic and social. Millions of enterprises face an existential
threat, forcing them to close the operation. Lead to millions of workforces losing their job.
Without the means to earn an income during lockdowns, many are unable to feed
themselves and their families.
What can we do to help their suffering? Give your opinion.
In my opinion, first of all they need to be self-motivated. Self-motivation is the ability

to do what needs to be done without influence from the other people or situation.
This people need to push themselves to do things that they supposed to do which is
the need to find a job. As we know, with the pandemic, a lot of people are losing their
job, so with the self-motivation, these people can create a new opportunity which is
try to open a stall or sell their good by online platform. They need to overcome their
shyness in order to have a good communication with their customers. When they
open a stall or selling online, they can practice to talk to people, observe and imitate
the behavior of other to reduce their shyness. Next, they need to build a self-
confidence and have self-discipline. It is important because self-confidence
influences all facets of a person’s life and self-discipline assists their energies in the
right direction. With self-confidence, these people can do anything they want in order
to survive during the pandemic along they need to have self-discipline in order to
follow the SOP that government arrange. They also need to manage their time
effectively. They need to set a new clear goal and objective about how to survive
during the pandemic. They need to learn how to prioritizing the important task by
making a to-do list to make sure they can avoid to be at a crowded place to avoid
being affected with the covid-19 virus.
PART B: ANSWER ONLY THREE (3) FROM THE FOLLOWING (10 MARKS FOR
EACH)
QUESTION ONE
I am passionate about emotions and get disappointed when people try to ignore or shove
them under the carpet and pretend, they don't matter. They do! They are possibly more
important than you have ever imagined. In fact, emotional Intelligence is all about emotions.
And about being smart with all emotions. Does emotional intelligence matters? Relate your
answer to your career and personal life.
Emotional Intelligence(EI) refer to a person’s ability to perceive, control, and evaluate

emotions. The domains of emotional intelligence are self-awareness, self-management,
social awareness, and relationship management. For me, emotional intelligence is important.
This is because, me as a student I need to have a self-management which is ability to
manage my emotion and the ability to control myself while adapting to the new changes of
my study that from class based learning to the online based learning. I also need to have
self-awareness which is the ability to understand my own emotion. This is because, when I
stay at home for too long and cannot go outside for a long time, I may have an emotional
problem which cause from the stress as there are so many assignment, presentation, and
tests. So with emotional intelligence, I have a self-awareness of how to manage my emotion.
Next, with the social awareness, I can understand my friends feeling and emotions as we
need to work in group. So I can try to help him or her to go through with their problem so that
they do not have problems to finish their work. Lastly, with relationship management, I have
the ability to inspire, influence, and develop others while managing conflict. This is really
helpful as I need to have a good relationship with my friends, family and lecturer, so with this
Emotional intelligence, I can avoid any conflict with them. There are also ways to improve
our emotional intelligence which is the person need to understand himself and how he reacts
to another person. Second is observing how himself react to stressful and negative situation,
third is it the person that admits to a mistake and take responsibility for it or a person who
points his finger at other. Forth is examine how far the person would go to lend a hand in
assisting others in completing their task. Lastly, how the person resolves the issue.
QUESTION TWO
Mariam was working on some paperwork when her daughter came into the room upset. As
the child expressed her feelings, Mary continued facing her computer and going about her
work as she said comforting words such as “It’ll be OK honey” and “We’ll make things
better.” She was confused when the child only continued to become more and more
frustrated.
a. Why weren’t her calming words having any effect?
Because the respond that Mariam give to her daughter show that she was not truly
listening to her daughter. The communication that Mariam use is Passive-aggressive
communication which is she pretend to be sympathy to her daughter while she does not
care what her daughter said to her. The way she continued facing her computer and
going about her work as she said comforting words such as “It’ll be OK honey” and “We’ll
make things better.” make her daughter fill upset. She nned to change her style of
communication and improve her listening skill to comfort her daughter.
b. Discuss an effective communication and listening skill to Mariam.
Mariam need to take perspective and to see the situation from her daughter point of
view. She need to listen in order to understand which is she need to focus on the content
and the emotion of her daughter. Mariam should use assertive communication. This is to
encourage her daughter to talk openly without fear of being embarrassed or rejected.
This will create a platform for a healthy conversation with her daughter. She need to
have verbal characteristic such voice tone is middle range, rich, and warm, not to loud or
too soft, use co-operative phrases, have a clear distinction between fact and opinion, use
constructive criticism without blame. Mariam also need to have non-verbal characteristic
which is use direct eye contact without staring, smile when pleased, frown when angry,
show steady feature, and have relaxed jaw. Listening skill is important in order to have
an effective communication between Mariam and her daughter. Mariam need to maintain
her eye contact, do not interrupt her daughter speak ( be quiet and let her daughter finish
her wants to say, be patient), empathize with her daughter( try to understand her
daughter point of view), and remove distraction ( move away from her paperwork).
QUESTION THREE
Anne has been in the same company for the past 15 years and was recently promoted to a
managerial position, following the completion of her first degree. Since assuming her new
position, she has become very anxious about her ability to function in her new capacity. She
has been feeling lethargic and struggles to get up in the morning to go to work. The position
requires her using computers more than she was previously accustomed and despite the
fact that she has undergone training, she feels incompetent especially in the preparation of
reports. She feels unsure about what she wants to do with her life and feels that she is not
good at anything. She fears losing her job because she feels, she will not be able to get
another job and so would not be able to take care of the family.
Analyse the case. Apply what you have learned from the textbook.
QUESTION FOUR
a. In your opinion, what do you think when Conrad Hilton meant when he said
“Success seems to be connected with action. Successful men keep moving.
They make mistakes, but they don’t quit.”
b. What is the implication of a person with high internal level of locus of control toward
his or her attitude and behavior?

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MGT538: PERSONAL DEVELOPMENT & ETHICS

NAME: NOR AISHANADIA BT PAUZI

PART A: ANSWER ALL QUESTIONS (10 MARKS FOR EACH)

a. i) “I have an innate certainty about myself and my capability to use my mind to

Categorized the above statement according to relevant following category:

b. “Conflict can be costly” Comment on the statement.

What can we do to help their suffering? Give your opinion.

In my opinion, first of all they need to be self-motivated. Self-motivation is the ability

Emotional Intelligence(EI) refer to a person’s ability to perceive, control, and evaluate

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