Pearson VUE - Exam Policies

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PMI - Project Management Institute Policies

System Requirements

You will need a sustained high speed, internet connection for the duration of the exam.

Admission Policy

Please note this exam is proctored in English only. There is not an option for local language
proctoring at this time.
Before the exam:

Visit the PMI Online Proctoring page and review information on exam policies and
procedures, system requirements, and the System Test
Complete the required System Test from the same computer and in the same location you’ll
be using on exam day.
*Corporate firewalls often cause issues while trying to take your exam. Please
consider taking your exam in a setting without a corporate firewall.*
Review the identification requirements below.

Please be prepared to show one (1) valid form of unexpired, Government-issued personal ID. The
Government-issued ID must have your signature and photo.
The name on the registration must match the names on the Government-issued ID exactly.
Please verify that your name listed on your confirmation email matches your identification. If your
identification is not considered valid, you will not be permitted to complete your exam and
are unlikely to receive a refund.
Examples of acceptable identification:

Passport
Driver’s license
Military ID (including spouse and dependents)
Identification card (national or local)
Registration card (such as green card, permanent resident, visa)

Please note that we are unable to accept the following ID’s for an online proctored exam.

Renewal forms with expired ID’s


Government-issued name change documents with Government ID.

On exam day:
We recommend logging into your account 30 minutes early to start the check-in process and to
allow for any troubleshooting. If you are more than 15 minutes late after your scheduled exam
time you will be unable to begin your exam and are unlikely to receive a refund of your exam fee.
To log into your account:

Click on the Login button – www.pearsonvue.com/pmi/op


Sign into your account using your myPMI username and password
Click on your scheduled exam under “'Purchased Online Exams”'
Click “Begin Exam” and follow the on-screen prompts to complete the check-in process
Once you have completed the check-in process you will be contacted by a Proctor to begin
your exam

Please note that you are required to have a clean and clutter free workstation. During check in,
the Proctor will ask you to perform a room and desk scan using your webcam and will inspect any
materials near your workstation.
Please note: This check-in process includes taking a digital photograph of yourself using your
webcam.
Facial Comparison Policy
You understand and agree that Pearson VUE may use facial comparison technology for the
purpose of verifying your identity during the testing process. It will compare your facial image to
the one on your identification and to facial images captured during the testing process and help us
further develop, upgrade, and improve this application. If you do not agree to the use of facial
comparison technology during your testing session, do not accept this term. You will not be able
to complete your registration online. Instead, please call the Pearson VUE call center to complete
your registration.

Reschedule Policy
You must contact Pearson VUE or access your online Pearson VUE account to reschedule your
exam at least a minimum of 48 hours prior to your appointment. Exams cannot be rescheduled
less than 48 hours prior to your appointment. Failure to reschedule in time or failure to appear for
your appointment will result in the forfeiture of your exam fee.
If you reschedule your exam within 30 days of your scheduled appointment, you will be charged a
fee of US$70. Please refer to your exam handbook for additional information.

Cancellation Policy

You must contact Pearson VUE or access your online Pearson VUE account to cancel your exam
at least a minimum of 48 hours prior to your appointment. Exams cannot be cancelled less than
48 hours prior to your appointment. Failure to cancel in time or failure to appear for your
appointment will result in the forfeiture of your exam fee.
If you cancel your exam within 30 days of your scheduled appointment, you will be charged a fee
of US$70. Please refer to your exam handbook for additional information.

Additional Information

*Appointment Length*
Please note that your “appointment length” may include time for non-scored sections such as
surveys or tutorials. The appointment length does not necessarily reflect the total amount of time
allotted for the actual exam.

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