ZEAL EDUCATION SOCIETY’S

ZEAL GROUP OF MANAGEMENT INSTITUTES,

NARHE-411041

ACADAMIC YEAR 2020-21

Subject: Enterprise Analysis & Desk Research Class: MBA I Sem-I

Full Name: Kshitija Shashikant Nevase Roll No. 220111
Company Name: ITC

Course coordinator
Dr Rahul More
9970941977
Zeal, ZIMCA

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 INDEX

Sr.no Title Page no.

1. Unit-1 Enterprise History & Background

 Establishment 5
 Original & current Promoters 5
 Business Group 5
 Vision-Mission 5
 Philosophy-Values 6
 Brief profiles of the Chairman, CEO, MD, 9
 Members of Board of Directors with career highlights 9
 CSR Initiatives 14
 Technical and other collaborations 14
 Recent Mergers & Acquisitions 15
2. Unit-2 Organization
 Organization Structure 17
 Geographical (domestic and global) Footprints 18
 Company’s current head quarter worldwide/India 19
 Corporate Offices in India 19
 Manufacturing/Service Locations Indian 27
 Certificate-ISO,EMS,FDA etc. 35
 Initiatives towards gender diversity 37
 Initiatives towards social inclusion 38
 Initiative towards environment conservation 39
 Current Talent Needs 43
 Key highlights of company’s website 44
3. Unit-3 Markets
 Major Customers 91
 Customer Segments 91
 Products 92
 Product lines 97

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  Major brands 104
 Market share- nationally, region wise, product wise 105
 Advertising agency 106
 Advertising punch line/slogan 107
 Logo 108
 Key Alliances in past 5 years & impact 108
 Mergers & Acquistions 111
 Technology developments 111
 Disruptive innovations 113
 Labour unrest 119
 Emerging potential competition through first generation 120
entrepreneurs
4. Unit-4 Financials
 Revenue (last 5 years) 121
 Profitability (last 5 years) 122
 Market Capitalization (last 5 years) 123
 Segmented Revenues (last 5 years) 124
 Auditors 127
 Listing status & Scrip Codes-BSE & NSE 130
 Global listing on International stock markets 131
 Share Price Face Value 131
 Current market value 131
 Annual High Low figures 131
 P/E Ratio 131
 Shareholding Pattern 131
5. Unit-5 Governance
 Philosophy 133
 Action taken by SEBI 134
 Involvement in Scams 135
 Insider trading Issues 136
 Standard & Poor’s Corporate Governance scores 137
 CRISIL Rating 137

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 Major Awards & Achievement (last 5 years) 138
 Forward Looking Statements 140

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 ITC

 Establishment: 24 Aug 1910, Kolkata

 Website: https://www.itcportal.com/
 Founder: Henry Overton Will
 Formerly: Imperial Tobacco Company of India Limited
(1910-1970)
India Tobacco Company Limited (1970-1974)
I.T.C Limited (1974-2001)
ITC Limited (2001-present)
 Chairman & Managing Director: Sanjiv Puri
 Bombay Stock Exchange : 208.75 dated (05/3/2021)
 National Stock Exchange : 208.55 dated (05/03/2021)
 Original & Current promoters: Community User HDFC, LT, ITC etc are professionally
run companies, so there is no promoter. CEO reports to Board of directors. Look at
the shareholding pattern we can see no of shares & % shareholding for promoters is 0 & 0%
respectively. CEO reports to Board of directors. All major shareholders have a representative
on the board.
 BUSINESS GROUPS
 ITC Infotech.
 Srinivasa Resorts Limited.
 Surya Nepal Private Limited.
 Fortune Park Hotels Limited.
 Landbase India Limited.
 Russell Credit Limited.
 Technico Pty Limited.
 VISION:
Sustain ITC’s position as one of India’s most valuable corporations through world
class performance, creating growing value for the Indian economy and the Company’s
stakeholders.
 MISSION:

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 To enhance the wealth generating of the enterprise in a globalising environment,
delivering superior and sustainable stakeholder value.
 PHILOSOPHY:
ITC is a professionally managed organisation and the core value underlying our
corporate philosophy is "trusteeship". We believe this organisation has been handed to us by
the various stakeholders in "trust" and we as professionals are the "trustees" of these
stakeholders. It is our responsibility to ensure that organisation is managed in a manner that
protects and furthers the interests of our stakeholders. We recognise society as an important
stakeholder in this enterprise and therefore it is part of our responsibility to practise good
corporate citizenship. It is also our belief that to serve the interests of our stakeholders in
perpetuity, we must build ITC into an institution whose dynamism and vitality are anchored
in its core values.
 VALUES:
ITC’s core value are aimed at developing a customer-focused, high-performance
organisation which creates value for all its stakeholders.
 STORY BEHIND ESTABLISHMENT OF COMPANY
History & Background
Established in 1910, ITC Limited is a diversified conglomerate with businesses
spanning Fast Moving Consumer Goods comprising Foods, Personal Care, Cigarettes and
Cigars, Branded Apparel, Education & Stationery Products, Incense Sticks and Safety
Matches; Hotels, Paperboards and Packaging, Agri Business and Information Technology.
 1925: Packaging and Printing
ITC's Packaging & Printing Business was set up in 1925 as strategic backward
integration for ITC's Cigarettes business.
 1975: Entry into the Hospitality Sector
In 1975, Hotels business 'ITC-Welcomgroup Hotel Chola'. The objective of ITC's
entry into the hotels business was rooted in the concept of creating value for the nation. 100
owned and managed properties spread across India - ITC Hotels - Luxury Collection,
Welcome Hotels, Fortune Hotels and Welcome Heritage.
 1979: Paperboards & Specialty Papers - Development of a Backward Area

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 In 1979, ITC entered Paperboards business by promoting ITC Bhadrachalam

Paperboards Limited. ITC acquired the paperboard manufacturing facility of BILT Industrial

Packaging Co. Ltd (BIPCO), near Coimbatore, Tamil Nadu.

 1985: Nepal Subsidiary - First Steps beyond National Borders

In 1985, ITC set up Surya Tobacco Co. in Nepal as an Indo-Nepal and British joint

venture. In August 2002, Surya Tobacco became a subsidiary of ITC Limited and its name

was changed to Surya Nepal Private Limited.

 1990: Paperboards & Specialty Papers - Consolidation and Expansion

In 1990, ITC acquired Tribeni Tissues Limited, a Specialty paper manufacturing

company and a major supplier of tissue paper to the cigarette industry.

 1990: Agri Business - Strengthening Farmer Linkages

ITC set up Agri Business Division for exporting agri-commodities. ITC's unique and

now widely acknowledged e-Choupal initiative began in 2000 with soya farmers in Madhya

Pradesh. Now it extends to 10 states covering over 4 million farmers.

 2002: Education & Stationery Products - Offering the Greenest products

ITC launched premium range of notebooks under brand Paperkraft in

2002. Classmate over the years has become India's largest notebook brand including school

bag, practical Books, Drawing Books, Geometry Boxes, Pens and Pencils under

the 'Classmate' brand.

 2000: Lifestyle Retailing - Premium Offerings

ITC entered Lifestyle Retailing business with Wills Sport range of international

quality relaxed wear for men and women in 2000. Wills Lifestyle India Fashion Week - that

has gained recognition from buyers and retailers as the single largest B-2-B platform for the

Fashion Design industry. ITC launched a special 'Wills Signature'.

 2000: Information Technology - Business Friendly Solutions

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 In 2000, ITC Infotech India Limited. Today ITC Infotech is one of India's fastest

growing global IT and IT-enabled services and focus verticals - Banking Financial Services

& Insurance (BFSI), Consumer Packaged Goods (CPG), Retail, Manufacturing, Engineering

Services, Media & Entertainment, Hospitality, Life Sciences and Transportation & Logistics.

 2001: Branded Packaged Foods - Delighting Millions of Households

2001 - Introduction of 'Kitchens of India' ready-to-eat

2002 - Mint-o, Candyman and Aashirvaad Atta (wheat flour)

2003 - Sunfeast biscuits segment

2007 – Bingo snacks

2010 - Sunfeast Yippee!

2014 - Chewing Gum

2015 - Fruit-based juices and beverages, aashirvaad Svati Ghee

2016 - Fabelle chocolates, luxury chocolate space, Sunbean Gourmet Coffee.

2017 - Farmland Potatoes

2018 - packaged milk with Aashirvaad Svasti pouch, Sunfeast milkshakes.

 2002: Agarbattis & Safety Matches - Supporting the Small and Cottage Sector

2002 - Safety Matches initiative eg - iKno, Mangaldeep and Aim.

2003 - Agarbattis (incense sticks) range of fragrances like Rose, Jasmine, Bouquet,

Sandalwood and 'Fragrance of Temple'.

 2005: Personal Care Products - Expert Solutions for Discerning Consumers

2005- entered Personal Care - 'Essenza Di Wills', 'Fiama', 'Vivel' 'Superia' brands

2013 - Engage deodorants

2015 - Savlon and Shower

2017 - acquired the brand Charmis

2018 - Nimyle (floor cleaner space)

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  2010: Expanding the Tobacco Portfolio
In 2010, ITC launched its hand rolled cigar, Armenteros, are available
exclusively at tobacco selling outlets in select hotels.

 CHAIRMAN & MANAGING DIRECTOR

Sanjiv Puri is the Chairman & Managing Director of ITC since May 13, 2019. He
joined ITC in January 1986. Appointed as a Wholetime Director on the Board of ITC-
December 6, 2015 and Chief Executive Officer - February 5, 2017. Re-designated as
Managing Director of ITC - May 16, 2018. Puri is an alumnus of the Indian Institute of
Technology, Kanpur, and Wharton School of Business and was conferred the 'Distinguished
Alumnus Award of the year 2018' by the Indian Institute of Technology, Kanpur.

Puri served as Chief Operating Officer of ITC and prior as President, FMCG
Businesses - Cigarettes, Foods, Personal Care, Education & Stationery Products, Matches and
Agarbattis. The Managing Director of Surya Nepal Private Limited, a joint venture subsidiary
company of ITC in Nepal, and is presently its Chairman. He was Chairman of the Expert
Group constituted by the Fifteenth Finance Commission for recommending performance.

Presently, Puri serves on the National Executive Committees of CII and FICCI and
also on the Steering Committee of FICCI. He is a Director on the Board of US-India Strategic
Partnership Forum, Member of the technology discussion group 'Farm to Table - driving
India's agriculture sector digitally' constituted by the NITI Aayog.

 MEMBER OF BOARD OF DIRECTORS

Executive Director Independent Director Non-Executive Director
Nakul Anand Shilabhadra Banerjee Hemant Bhargava
Sumant Bhargavan Arun Duggal Atul Jerath

Rajiv Tandon Sunil Behari Mathur David Robert Simpson

- Nirupama Rao -
- Ajit Kumar Seth -
- Meera Shankar -
Nakul Anand
 Nakul Anand, was appointed as Wholetime Director on the Board of ITC effective
January 3, 2011.

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 An Economics Honours Graduate from the Delhi University with an AMP Degree from
Bond University, Australia, Anand joined ITC Hotels' Management Training Programme
in 1978.
 Anan presently Member of the National Tourism Advisory Council constituted by the
Ministry of Tourism, Government of India, and Chairman of the Federation of
Associations in Indian Tourism & Hospitality.
 Member of India-Sri Lanka CEOs Forum, Council Member & Executive Committee.

Sumant Bhargavan
 Sumant Bhargavan, was appointed as Wholetime Director on Board of ITC effective
November 16, 2018.
 FMCG Businesses of Company - Cigarettes, Foods, Personal Care, Education &
Stationery Products, Matches and Agarbattis. Sumant, an alumnus of the National
Institute of Technology, Durgapur.
 Prior to his appointment as a Director on the Board of ITC, he was President, FMCG
Businesses since April 2016.
 He was the Divisional Chief Executive of the Tobacco Division before his elevation as
President - FMCG Businesses.

Rajiv Tandon
 He joined ITC in January 1987. Rajiv Tandon, was appointed as a Wholetime Director on
the Board of ITC effective January 22, 2016.
 Prior was Chief Financial Officer of Company till 4th September, 2020. Member of the
Institute of Chartered Accountants of India, including Executive Vice President – Finance
& MIS of Tobacco Division, Executive Vice President - Corporate Finance, Finance
Advisor and Member of the Management Committee of Agri Business and Tobacco
Divisions.
 Tandon was named the 'Best CFO in India' by Business Today in 2013. The Bengal
Chamber of Commerce & Industry, Chairman of the Expert Committee on Banking and
Finance, Indian Chamber of Commerce.
 Presently on the Boards of Russell Credit Limited, Gold Flake Corporation Limited.

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Shilabhadra Banerjee

 Shilabhadra Banerjee, joined the ITC Board as a Non-Executive Director effective July
24, 2014 and was appointed as an Independent Director effective July 30, 2014.
 Banerjee, a Masters in History from St. Stephen's College, Delhi, Post Graduate Diploma
holder in Public Administration from the Indian Institute of Public Administration, New
Delhi, and an M. Phil in Social Sciences from the University of Punjab.
 Joint Secretary in the Ministry of Petroleum & Natural Gas and the then Ministry of
Urban Development.
 Visiting Fellow at the Queen Elizabeth House, University of Oxford, UK. Banerjee also
served on the Board of the Company from February 2010 to March 2014.

Hemant Bhargava
 Hemant Bhargava, joined ITC Board as a Non-Executive Director - July 28, 2018,
representing the Life Insurance Corporation of India ('LIC').
 He is a Masters in Economics and has studied Masters in Financial Management from the
Jamnalal Bajaj Institute of Management Studies.
 Bhargava joined LIC as a Direct Recruit Officer - 1981 till July 2019. He was the first
chief of SBU International Operations and was involved in setting up the micro insurance
vertical of LIC, besides being a founder of LIC Cards Services Limited.

Arun Duggal
 Arun Duggal (74), joined the ITC Board as a Non-Executive Independent Director
effective September 15, 2014.
 Duggal, Mechanical Engineer from the Indian Institute of Technology, Delhi ('IIT Delhi'),
and an MBA from the Indian Institute of Management, Ahmedabad ('IIM Ahmedabad'),
is an international banker with global experience in financial strategy, M&A and capital
raising.
 His professional career includes 26 years with Bank of America ('BoA'), primarily in the
USA, Hong Kong and Japan, with his last assignment as Chief Executive with BoA,
India, from 1998 to 2001. He has also been appointed as Chairman of the Endowment
Fund Board of IIT Delhi and of the 'COVID-19 Healthcare Volunteer Program'
established in collaboration between ECHO India and Naukri.com.

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Atul Jerath
 Atul Jerath, joined the ITC Board as a Non-Executive Director effective January 31,
2020, representing the General Insurers' (Public Sector) Association of India.
 Jerath is a Commerce Graduate from the Delhi University and a Fellow of the Insurance
Institute of India, with specialised Diploma in Marine and Health Insurance. He also has a
Diploma in Business Administration.
 Presently, he is a Wholetime Director of Oriental Insurance, looking after its Health
Insurance portfolio including Ayushmaan Bharat and other Government schemes, product
development and risk management.
 Jerath is also a Non-Executive Director of The Industrial Credit Company Limited.

Sunil Behari Mathur

 Sunil Behari Mathur, has been on the ITC Board since July 29, 2005, first as a
representative of LIC and Non-Executive Independent Director.
 A qualified Chartered Accountant, Mathur retired from LIC in October 2004 as its
Chairman.
 Mathur took over as Chairman of LIC at a time when the insurance sector had just opened
up. Under his leadership, LIC successfully rose to the challenges of a competitive
environment by enhancing product offerings.
 He held various positions in LIC including Senior Divisional Manager of Gwalior
Division, Chief of Corporate Planning, General Manager of LIC (International) E.C.,
Zonal Manager in-charge of Western Zone and Executive Director.

Nirupama Rao
 Nirupama Rao, was appointed as a Non-Executive Independent Director on the Board of
ITC April 8, 2016.
 A Post Graduate in English Literature, she is also a Fellow - Harvard University (1992-
93), Fellow - Brown University (2014-16), Jawaharlal Nehru Fellow, and a recipient of
the Degree of Doctor of Letters (Honoris Causa) from the Pondicherry University.
 She has represented India in several countries during her distinguished career and was the
first Indian woman to be appointed High Commissioner to Sri Lanka and Ambassador to
China.

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 She was also the first woman spokesperson of the Ministry of External Affairs. After her
retirement.

Ajit Kumar Seth

 Ajit Kumar Seth, joined the ITC Board as a Non-Executive Independent Director -July
13, 2019.
 An alumnus of St. Stephen's College, Delhi, from where he did his post-graduation in
Chemistry, Seth obtained an M. Phil in Life Sciences from the Jawaharlal Nehru
University and a Masters in Development Finance from the University of Birmingham,
UK.
 Seth is a retired IAS officer with administrative experience of more than 41 years.
 Earlier, in Uttar Pradesh, he served as Principal Secretary - Rural Development, Special
Secretary - Industries, Divisional Commissioner of Kumaon Division (Nainital) and
District Magistrate Collector, Lucknow.

Meera Shankar
 Meera Shankar (70), was appointed as a Non-Executive Independent Director on the
Board of ITC - September 6, 2012.
 A Post Graduate in English Literature, she joined the Indian Foreign Service in 1973 and
had an illustrious career spanning 38 years.
 Thereafter, she led the Commercial Wing in the Indian Embassy in Washington as
Minister (Commerce) till 1995.
 She has had extensive experience in South Asia having worked on Bangladesh, Sri Lanka
and Maldives as Under Secretary and Deputy Secretary in the Ministry of External
Affairs.

David Robert Simpson

 David Robert Simpson, was appointed as a Non-Executive Director on the Board of ITC
effective January 27, 2017, as a representative of Tobacco Manufacturers (India) Limited,
a subsidiary of British American Tobacco p.l.c.
 Simpson has a wide range of expertise and understanding of diverse sectors spanning
Investment Banking and Private Equity, Infrastructure, Energy, Transport, Healthcare,
Education, Investment Risk Assessment etc.

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 CAREER HIGHLIGHTS IN CSR INITIATIVES

ITC's CSR policy:

 To direct ITC's CSR Programmes, inter alia, towards achieving one or more of the
following - enhancing environmental and natural capital; supporting rural development;
promoting education; providing preventive healthcare, providing sanitation and drinking
water; creating livelihoods for people, especially those from disadvantaged sections of
society, in rural and urban India; preserving and promoting sports.
 To develop the required capability and self-reliance of beneficiaries at the grass roots,
especially of women, in the belief that these are prerequisites for social and economic
development.
 To engage in affirmative action interventions such as skill building and vocational
training, to enhance employability and generate livelihoods for persons from
disadvantaged sections of society.
 To pursue CSR Programmes primarily in areas that falls within the economic vicinity of
the Company's operations to enable close supervision and ensure maximum development
impact.
 To carry out CSR Programmes in relevant local areas to fulfil commitments arising from
requests by government/regulatory authorities and to earmark amounts of monies towards
"Enterprise Social Responsibility (ESR)" activities and to spend such monies through
ESR/CSR Cells of such administrative bodies of the government and/or directly by way
of developmental works in the local areas around which the Company operates.
 To provide equal opportunities to beneficiaries of the Company's CSR Programmes as
vendors or employees on merit.

 TECHNICIAL & OTHER COLLABORATIONS WORKS

 For a long time, penetrating the rural markets has been a much touted though hardly ever
seriously tackled challenge for corporate India. It is axiomatic that growth in rural
incomes is both a means as well as an end for India’s economic development.
 So, rural India offers companies the opportunity to increase their shareholder value and
improve the stock of the rural poor. B-schools today are more concerned with First World
case studies – The Harvard Business School approach – instead of developing
methodologies for the Third World.

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  For most companies, involvement with villages has been an act of social responsibility
outside their business operations. Customising goods and services to rural markets is a
fascinating job.
 They are also very open to change, to trying out new things, especially when these hold
promise. Finally, price-value equations and low affordability means low margins, though
coupled with high volume potential.
 One must face a number of challenges while selling to rural India. First, the physical,
social and institutional infrastructure is weak. Second, one has to be sensitive to the
customers’ cultural and socio-economic environment.
 Insights from ITC’s long association with agriculture and the rural markets helped ITC’s

e-Choupal surmount these challenges. If leadership is split into two broad levels –

operational and the macro – there is a distinction in the challenges that are emerging.
 The leader must be able to network with other organisations like NGOs, for instance, that
may be non-profit but could be tackling cultural issues that result in an appropriate value
exchange.
 And the leader cannot walk in with a `I know everything’ approach.

 RECENT MERGERS AND ACQUISITIONS

Citing the recent achievement of having touched the market capitalisation milestone
of $10 billion as a "symbolic landmark, which underlines the power of performance", the ITC
Chairman, Y.C. Deveshwar, today announced at the AGM the company's formal entry into
personal care products business under the Wills brand name.
 He also signalled the group's inclination for growth through acquisitions and mergers,
whenever opportunities present themselves.
 "We are keeping your resources, including the free reserves, as a war chest to be used for
acquisitions and mergers at times of opportunities to meet the unfolding challenges".
 He also said that the recent acquisition was expected to yield significant operating
synergies. According to him, the company has expanded its FMCG portfolio to include
items of daily consumption relevant includes safety matches, iodised salt, and agarbattis.
 "ITC's foods business aspires to become the most trusted provider of food products in
India."
 Deveshwar said that ITC has already secured the rights to the `Wills' apparel brand in the
US through acquisition.

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 Modern capacities, both greenfield and acquired, are being created to cater to export
markets in a big way.
 He said that as the franchise of the company's trademarks in this sector takes deeper roots
in the mind of the consumer, "a foundation will have been laid for ITC's engagement with
the fuller value chain from fibre to fashion, thereby sharing prosperity with the Indian
farmer."

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 ORGANIZATION STRUCTURE (ITC)

India's largest FMCG CompanyITC Limited is one of India's foremost private sector
companies with a market capitalisation in excess of US $ 16 billion and a turnover of more
than US $ 3.5 billion. ITC ranks third in pre-tax profits among India's private sector
corporations. ITC is ranked among the World's Best Big Companies and Asia's 'Fabulous 50'
by Forbes magazine, among India's Most Respected Companies by Business World magazine
and among India's Most Valuable Companies by Business Today magazine.

ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers,
Packaging, Agri Business, Packaged Foods & Confectionery, Branded Apparel, Greeting
Cards, Safety Matches and other FMCG products. While ITC is an outstanding market leader
in its traditional businesses of Cigarettes, Hotels, Paperboards, Packaging and Agri-Exports,
it is rapidly gaining market share even in its nascent businesses of Packaged Foods &
Confectionery, Branded Apparel and Greeting Cards & Stationery.

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 GEOGRAPHICAL FOOT PRINT (at the time of inception and spread
over the years)
 Domesticate foot print
ITC Infotech expands domestic footprint, a leading global IT services & solutions
company, and a fully owned subsidiary of ITC Ltd, announced the opening of a new centre at
the BPTP Park Centra, Gurgaon. The new centre will drive ITC Infotech's business
operations for Northern India.
ITC Infotech has been witnessing increasing traction for its technology solutions and
services, particularly in areas of Customer Experience, end-to-end Data Solutions and
Advanced Analytics, Product Lifecycle Management, Infrastructure services, Supply Chain
Optimization, and SAP.
The company is engaged with a large number of Indian corporates in the National Capital
Region (NCR). ITC Infotech provides IT services and solutions to leading global customers.
The company has carved a niche for itself by addressing customer challenges through
innovative IT solutions.
Commenting on the inauguration, Mr. Ajeeth Jagannath, Sr. Vice President - India &
APAC, ITC Infotech, said, "Given that Gurgaon is a thriving business hub, it naturally
becomes a vital destination for IT companies. Gurgaon is also a key location for attracting
talent.
ITC Infotech also plans to set up a large development centre in Noida. This would be in
addition to existing development centres in Bangalore, Kolkata, Trivandrum and Pune, and
would significantly augment ITC Infotech's delivery capabilities
ITC Infotech is focused on servicing the BFSI (Banking, Financial Services & Insurance),
Treasury & Capital Markets (TCM), CPG&R (Consumer Packaged Goods & Retail), Life
Sciences, Manufacturing & Engineering Services, THT (Travel, Hospitality and
Transportation) and Media & Entertainment industries.
 Global foot print

ITC Infotech, a global IT services company and a fully owned subsidiary of ITC Ltd., has
expanded its geographical footprint with the opening of its office in Johannesburg, South
Africa. Mr. V Sreenivasan, President, European Operations, ITC Infotech, said, "We are
happy to extend our services to South Africa. The company focuses on enhanced value
delivery by creating deep & differentiated capabilities. With special focus on customer
centricity, ITC Infotech invests in nurturing long-term partnerships.

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 In the last six months, ITC Infotech has strengthened its presence across the Nordic
region with offices in Sweden and Netherlands, apart from its other offices across the globe.
Minimising Carbon Intensity and Adopting a Low Carbon Growth Path
Enlarging ITC’s Carbon Positive Footprint
ITC has computed its GHG inventory, including Scope 1, 2 & 3 GHG
emissions, biogenic emissions and GHG removals, in accordance with
ISO 14064:2006, the latest international standard for quantification and
reporting of greenhouse gas (GHG) emissions and removals at the
organisational level, with reasonable assurance by Llyod’s Register
Quality Assurance Limited. This is a unique achievement considering the
size, diversification and spread of the organisation.

 COMPANY CURRENT HEADQUATER IN INDIA

Virginia House,

37, Jawaharlal Nehru Road,

City: Kolkata

State: West Bengal

Pincode: 700071

 COOPERATE OFFICES WORLDWIDE

ITC Infotech limited – UK

Norfolk House, 118 Saxon Gate West, Milton Keynes, MK9 2DN, Tel +441908230055

ITC Infotech (USA) INC

12 Route 17 North, Suite 303, Paramus New Jersey, NJ-07652, Tel+12013369431/32.

COOPERATE AFFAIRS OFFICES

THAPAR HOUSE

2nd Floor, 124 Janpath, New Delhi 110001, ISD Code - 91-(0)11, Tel - 41502301, 41502302,
41502163 Fax - 23368750/23745931

INVESTOR SERVICE CENTRE

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1st Floor,37 J.L.Nehru Road, Kolkata 700 071, ISD Code - 91-(0)33 Tel - 22880034,
22886426 Ext No.3505/3506 Fax – 22882358

Headquarters, chennai

ITC Limited, SBU - Agarbatti Business, 69, Chamiers Road, Chennai – 600018, ISD Code
91-(0)44, Tel: 42081520, Email: [email protected]

HEADQUARTERS

ITC Limited, Foods Division, Pulikeshinagar P O, Bengaluru 560 005, ISD Code 91-(0)80,
Tel 22981100, 22981200, Fax 25493677/78

BRANCH OFFICE

New Delhi ITC Limited, Foods Division, D3/7/D, Ashoka Cresent, Deodar Marg, DLF
Qutub Exclave, Phase - 1, Gurgaon 122 002, ISD Code 91-(0)124, Tel 5051690

HEADQUARTERS

ITC Limited, Education & Stationery Products Business, ITC Centre, 5th Floor, 760 Anna
Salai, Chennai 600 002, ISD Code 91-(0)44, Tel 42192700, 42192730, Fax -GG&SB
42192719, Logistics Marketing & Accounts 42192779

EASTERN DISTRICT

KOLKATA

 ITC Limited, 2 Lee Road, 1st & 2nd Floor, Kolkata 700 020

 ISD Code 91-(0)33

 Tel 22472281-5 (District Office), 22836634-38 (Branch Office)

 Fax 22478576 (District Office), 22836642 (Branch Office)

GUWAHATI

 ITC Limited, 6th Floor, Peace Enclave, Guwahati 781 007

PATNA

 Ashiana Chambers, Exhibition Road, Post Box No. 52, Patna 800 001

 ISD Code 91-(0)612

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  Tel 2222504, 2204706, 2234235

 Fax 2221422

VISAKHAPATNAM

 Virginia House, Thompson Road, Visakhapatnam 530 001

 ISD Code 91-(0)891

 Tel 2508638, 2566545

 Fax 2508639

WESTERN DISTRICT

MUMBAI

 World Trade Centre, 18th Floor, Centre 1, Cuffe Parade, Colaba, Mumbai 400005.

 ISD Code 91-(0)22

 Tel 22172200

 Fax 22189359/22152199

AHMEDABAD

 Karaka Building, 2nd Floor, Ashram Road, Navrangpura, Ahmedabad 380 009

 ISD Code 91-(0)79

 Tel 55614701/2/3

 Fax 26580829

 Grams POWHATTAN

 INET 32720201211

BHOPAL

 Ranjeet Towers, 2nd Floor, Plot No. 8, MP Nagar Zone II, Bhopal 462 011

 ISD Code 91-(0)755

 Tel 2554028, 2554029, 2554301

21
  Fax 2554302

NAGPUR

 Burhani Complex, 105 Mount Road, Nagpur 440 001

 ISD Code 91-(0)712

 Tel 2524988/6835

 Fax 2526850

PUNE

 508 - 511 City Tower, 17, Dhole Patil Road, Pune 411 001

 ISD Code 91-(0)20

 Tel 26128403 - 6

 Fax 26128402

NORTHERN DISTRICT

NEW DELHI

 ITC Green Centre, 10 Institutional Area, Sector 32, Gurgaon 122 001, Haryana

 ISD Code 91-(0)124

 Tel 4171717

 Fax 4173100 (District Office), 4033106 (Branch Office)

JAIPUR

 201 Durlabhji Chambers, D-24 Prithviraj Road, C-Scheme, Jaipur 302 001

 ISD Code 91-(0)141

 Tel 2379958, 2361219, 2364443

 Fax 2375542, 2378168 (BM)

 Grams POWHATTAN

JAMMU

22
  164-A/D, Gandhi Nagar, Jammu 180 064

 ISD Code 91-(0)191

 PABX Tel 2430870, 2439620, 2453224

 Fax 2432447

LUCKNOW

 P O No. 299, 1st and 2nd Floors, 1/1, Gokhale Marg, Lucknow 226 001

 ISD Code 91-(0)522

 Tel 2209726/2209614

 Fax 2209833

 Grams POWHATTAN

SAHARANPUR

 Tobacco House 'D', Bajoria Marg, Civil Lines, Saharanpur 247 001

 ISD Code 91-(0)132

 Tel 2715050, 2715237

 Fax 2715658

SOUTHERN DISTRICT

BENGALURU

 ITC Infotech Park, Pulikeshinagar PO, Bengaluru 560 005

 ISD Code 91-(0)80

 Tel 25498501-4, 25801571/72

 Fax 25498507 (District Office),

25498506 (Branch Office)

 Telefax 25498505

COIMBATORE

 30, West Club Road, Post Box No. 3851, Coimbatore 641 018

23
  ISD Code 91-(0)422

 Tel 2301108/2304276

 Fax 2300442

 Grams POWHATTAN

ERNAKULAM

 Shenoy Chambers, 5th Floor, Post Box No. 2529, Shanmugam Road, Marina Drive,
Cochin 682 031

 ISD Code 91-(0)484

 Tel 2360087, 2363151

 Fax 2351426

 Grams POWHATTAN

CHENNAI

 ITC Centre, 4th Floor, 760 Anna Salai, Chennai 600 002

 ISD Code 91-(0)44

 Tel 28555279, 28555280, 28555287

 Fax 28418346

 Grams POWHATTAN

SECUNDERABAD

 9-1-125/3/2, 2 & 3 Floor, Siddharth Plaza, 44, Sarojini Devi Road, Secunderabad 500
003

 ISD Code 91-(0)40

 Tel 66264025, 66325714, 66326052

 Fax 27800663

 Grams POWHATTAN

PRODUCTION BRANCHES

24
BENGALURU

 ITC Limited, Meenakunte Village, Jallahobli, Bengaluru (North) 562 157

 Tel 28467709/10/11/13/14/15,28467970/77

 Telefax 28467972

 Fax -
Branch Manager 28467974
Commercial 28467707
SMD 28467708
Engineering 28467977
HRD 28093030
MIS Telefax 28467972

SAHARANPUR

 Sardar Patel Marg, P.O. Box No 25, Saharapur 247001

 ISD Code 91-(0)132

 EPABX Lines 2725111-2725115 (5 Lines)

2725011, 2725027, 2724718
2725182, 2725212, 2725214

 Fax 2726286

KOLKATA (Kidderpore)

 93/1 Karl Marx Sarani, P. B. No. 17203, Kolkata 700 043

 ISD Code 91-(0)33

 Tel 24390757, 24393994/95/96, 24393824/25

24395061, 24396586, 24397061, 24397260

 Fax 24390241

MUNGER

 Basdeopur, P.O. District Munger, Munger 811202

 ISD Code 91-(0)6344

25
  Tel 220789/505/515/516/517/546/222126

 Fax -
Commercial 222276
Engineering 222964
HRD 222258
Production 222331

 Grams POWHATTAN

SURYA NEPAL PRIVATE LIMITED

REGISTERED OFFICE

 Shree Bal Sadan, P.B. No. 1864, Gha - 2513, Kantipath, Kathmandu, Nepal

 ISD Code 00977-1

 Tel 4248260, 4248280, 4220909, 4227328

 Gate House 4220658

 Fax 4227585

FACTORY

 Simra, Bara, Nepal

 ISD Code 00977-53

 Tel 520031, 520035, 520036, 520039, 520175

 Fax 520034

KOLKATA OFFICE

 ITC Centre, 4th Floor, 37 J L Nehru Road, Kolkata 700 071

 ISD Code 91-(0)33

 Tel 22889371
Extn 3638, 3639, 3660

 Fax 22882259,22882260

26
 MANUFACTURING/SERVICE LOCATIONS INDIAN AND
WORLDWIDE
Factory/plant Sarapaka Village,
Bhadradri Kothagudem Dist - 507128
Telangana - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Vadodara,
Vadodra - 390007
Gujarat - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Grand Bay,
Vishakapatnam - 530002
Andhra Pradesh - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel Welcom Hotel Jodhpur,
Jodhpur - 342027
Rajasthan - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Kences Palm Beach,
Kancheepuram Dist. - 603104
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Bella Vista,
Panchkula - 134109
Haryana - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel Fortune Park,
Ahmedabad - 380006
Gujarat - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Grand Bharat,
Mewat Dist. - 122105
Haryana - India

27
 Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Hotel Kakatiya,
Hyderabad - 500016
Telangana - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomeHotel Rama International,
Aurangabad - 431210
Maharashtra - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Gardenia,
Bengaluru - 560025
Karnataka - India
Phone :
Fax :
Email :
Internet :
Factory/plant Mouza Amraberia, J. L. No. 8,
Howrah District - 711303
West Bengal - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel Food Factory and Personal care Products:
Kamrup District - 781134
Assam - India
Phone :
Fax :
Email :
Internet :
Factory/plant Village Manpura,
Solan District - 174101
Himachal Pradesh - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Grand Chola,
Chennai (Madras) - 600032
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Maratha,
Mumbai - 400099

28
 Maharashtra - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel My Fortune,
Bengaluru - 560025
Karnataka - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Dwarka,
New Delhi - 110075
Delhi - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Rajputana,
Jaipur - 302006
Rajasthan - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Grand Central,
Mumbai - 400012
Maharashtra - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel Welcom Heritage,
Kota - 324001
Rajasthan - India
Phone :
Fax :
Email :
Internet :
Factory/plant Fortune Resort Bay Island,
Port Blair - 744101
Andaman & Nicobar Islands - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Maurya,
New Delhi - 110021
Delhi - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Khimsar Fort & Dunes,

29
 Nagaur District - 341025
Rajasthan - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel My Fortune, Chennai,
Chennai (Madras) - 600086
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Mughal,
Agra - 282001
Uttar Pradesh - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel Sheraton New Delhi Hotel,
New Delhi - 110017
Delhi - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Sonar,
Kolkata - 700046
West Bengal - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel ITC Windsor,
Bengaluru - 560052
Karnataka - India
Phone :
Fax :
Email :
Internet :
Factory/plant Survey No. 15/1 & 15/2,
Kolar Dist. - 563130
Karnataka - India
Phone :
Fax :
Email :
Internet :
Factory/plant Plot No. D-1, MIDC,
Pune District - 412220
Maharashtra - India
Phone :
Fax :
Email :
Internet :

30
Factory/plant Packaging & Printing, Foods & Personal Care Products:
Haridwar - 249403
Uttaranchal - India
Phone :
Fax :
Email :
Internet :
Factory/plant Tiruvattiyur,
Chennai (Madras) - 600019
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Factory/plant Village & Post Chandrahati,
Hooghly District - 712504
West Bengal - India
Phone :
Fax :
Email :
Internet :
Factory/plant Thekkampatty Village,
Coimbatore District - 641113
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Factory/plant Anrich Industrial Estate,
Medak District - 502325
Telangana - India
Phone :
Fax :
Email :
Internet :
Factory/plant Plot No.1, Sector 11,
Haridwar - 249403
Uttarakhand - India
Phone :
Fax :
Email :
Internet :
Factory/plant Cigarette and Packing & Printing Factory :
Munger - 811202
Not Reported - India
Phone :
Fax :
Email :
Internet :
Factory/plant F - 26, Howrah Food Park,
Howrah - 711302
West Bengal - India
Phone :
Fax :
Email :

31
 Internet :
Factory/plant Paper & Paper Board Mills,
Coimbatore District - 641113
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Registered Office Virginia House,
Kolkata - 700071
West Bengal - India
Phone : 033-22889371
Fax : 033-22882358
Email :[email protected]
Internet : http://www.itcportal.com
Factory/plant Meenakunte Village,
Bengaluru - 562157
Karnataka - India
Phone :
Fax :
Email :
Internet :
Factory/plant Cigarette Factory,
Saharanpur - 247001
Uttar Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Anaparti,
East Godavari Distri - 533342
Andhra Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Chirala,
Prakasam District - 523157
Andhra Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Thandya Industrial Area,
Mysuru District - 571302
Karnataka - India
Phone :
Fax :
Email :
Internet :
Factory/plant Sitakund Industrial Area,
Munger - 811202
Not Reported - India
Phone :
Fax :

32
 Email :
Internet :
Factory/plant Plot No. B-27, MIDC,
Pune District - 412220
Maharashtra - India
Phone :
Fax :
Email :
Internet :
Factory/plant 93/1, Karl Marx Sarani,
Kolkata - 700043
West Bengal - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Raviz Kadavu,
Kozhikode - 673632
Kerala - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel WelcomHotel Raviz Ashtamudi,
Kollam - 691601
Kerala - India
Phone :
Fax :
Email :
Internet :
Resort/Hotel Sheraton Park Hotel & Towers,
Chennai (Madras) - 600018
Tamil Nadu - India
Phone :
Fax :
Email :
Internet :
Factory/plant Paper & Paper Board Mills,
Khammam District - 507128
Telangana - India
Phone :
Fax :
Email :
Internet :
Service Centre Khasra No. 57-62 & 641,
Chandauli - 232104
Uttar Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Survey No. 12/5,12/6 & 12/7,
Tehsil & Dist.Moga - 444901
Punjab - India
Phone :

33
 Fax :
Email :
Internet :
Factory/plant Survey No. 295, 294/2
Tehsil & Dist.Moga - 455001
Punjab - India
Phone :
Fax :
Email :
Internet :
Factory/plant Khasra No. 1393,1394,1396 & 1397
Nagda - 456335
Madhya Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Survey No. 107/1,107/2, 107/3
Ratlam - 457001
Madhya Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Survey No. 104
Tehsil & Dist.Moga - 444505
Punjab - India
Phone :
Fax :
Email :
Internet :
Factory/plant Khasra No. 208 / 209
Sehore District - 466001
Madhya Pradesh - India
Phone :
Fax :
Email :
Internet :
Factory/plant Khasra No. 2377 - 2380
Sultanpur - 227817
Uttar Pradesh - India
Phone :
Fax :
Email :
Internet :

34
 CERTIFICATIONS & AWARDS
 ISO 14001: Environment Management Systems
All manufacturing Units of ITC, all major hotels and the ITC Life Sciences &
Technology Centre at Bengaluru hold this certification.
 OHSAS 18001: Occupational Health & Safety Management Systems
All manufacturing units of ITC have this certification.
 SA 8000: Social Accountability
Leaf processing plants at Chirala and Anaparti, Cigarette factory at Kolkata, Surya
Nepal’s Simra Unit, Packaging & Printing Unit at Tiruvottiyur and ITC Infotech
Bengaluru Unit have this certification.
 Food Safety: ISO 22000/HACCP Food Safety Management System:
ITC Maurya, ITC Mughal, ITC Maratha, ITC Grand Central, ITC Sonar, IT Windsor,
ITC Kakatiya, ITC Rajputana and WelcomHotel Sheraton New Delhi and My Fortune
Chennai have this certification.
 Platinum rating by Indian Green Building Council (IGBC) - Green Factory Building
Cigarette Units at Saharanpur and Bengaluru
 LEED Platinum Rating by US Green Building Council – Existing Building category
ITC Maurya, ITC Windsor, ITC Maratha, ITC Grand Central, ITC Mughal, ITC Sonar,
ITC Kakatiya and ITC Rajputana have this certification.
 LEED Platinum Rating by Indian Green Building Council – New Construction
category
ITC Gardenia and ITC Grand Chola
 5 Star GRIHA (Green Rating for Integrated Habitat Assessment) by Association for
Development and Research of Sustainable Habitat (ADaRSH)
ITC Grand Chola

Awards

 ITC’s GHG inventory was assured to highest ‘Reasonable level’ by Llyod’s Register
Quality Assurance Limited in line with ISO 14064 Standard, during the year
 5 star rating in Health and Safety Management by British Safety Council
Cigarette factory at Munger, Bengaluru, Saharanpur, Pune and Kolkata
 Safety Innovation Award 2012 by Institution of Engineers (India)
Cigarette Unit at Bengaluru

35
 Excellent Energy Efficient Unit for the year 2012 by CII
Paperboards and Specialty Paper Unit at Bhadrachalam
 Energy Efficient Unit Award by CII National Energy Management Campaign 2012
Cigarette factory at Munger
 Green Tech Safety Award by Green Tech Foundation
Personal care Unit at Haridwar
 Green Tech Silver Award in FMCG Sector by Green Tech Foundation
Foods Unit at Haridwar
 Certified for Forest Stewardship Council Chain of Custody (cardboard packaging,
corrugated paper packaging, adhesive labels) by Rainforest Alliance
Packaging and Printing Unit at Tiruvottiyur
 Green Tech Gold Award for Safety 2011-12 by Green Tech Foundation
Welcomhotel Sheraton, New Delhi
 First Pulp & Paper Unit to be certified as "GreenCo" by CII - Godrej Green
Building Centre
Paperboards and Specialty Papers Unit at Bhadrachalam
 ‘Shreshtha Suraksha Puraskar’ (Bronze trophy & certificate) by National Safety
Council of India
Packaging and Printing Unit at Munger
 ‘Prashansa Patra’ by National Safety Council of India
Cigarette Unit at Kolkata
 Greentech Silver Award in FMCG sector by Greentech Foundation
Personal Care Unit at Haridwar
 ‘Silver’ FICCI Safety System Excellence – 2012 by FICCI
Paperboards and Specialty Paper Unit at Bollaram
 Greentech Environment Silver Award 2012 by Greentech Foundation, New Delhi
Foods Unit at Haridwar
ITC Rajputana
Personal Care Products Unit at Haridwar
Packaging and Printing Unit at Munger
 Sword of Honour Award by British Safety Council
Cigarette factory at Bengaluru, Saharanpur, Kolkata and Pune

36
  Second position in FICCI Water Award in Industrial Water Efficiency Category
Cigarette factory at Bengaluru
 Special Commendation for The Golden Peacock Occupational Health & Safety
Award 2012 by Golden Peacock Awards Secretariat
Cigarette factory at Saharanpur
 CII National Award for Water Management 2012 (Within the Fence category) by
CII
Packaging and Printing unit at Tiruvottiyur
 National Award for Excellence in Water Management 2012 by CII
Paperboards and Specialty Papers Unit at Bhadrachalam
 Best Water Efficient Unit by CII
Paperboards and Specialty Papers Unit at Kovai
 IPMA Environmental Award for Cleaner Technologies for the year 2012 by IPMA
Paperboards and Specialty Papers Unit at Bhadrachalam
 British Safety Council International Safety Award 2013 by British Safety Council
Packaging and Printing unit at Munger
 CII (ER) Energy Conservation Award (Third Position) by Confederation of Indian
Industry
Cigarette factory at Munger
 CII SHE (Safety, Health & Environment) Award 2012-13 in the category of large
scale companies in Eastern Region (First Position)
Cigarette factory at Kolkata

 INITIATIVES TOWARDS GENDER DIVERSITY

ITC acknowledges that every individual brings a different and unique set of
perspectives and capabilities to the team. A discrimination-free workplace for employees
provides the environment in which diverse talents can bloom and be nurtured. This is
achieved by ensuring that a non-discrimination policy and practice is embedded across the
Company in line with Corporate principles and benchmarked business practices.

 Equal Remuneration

ITC's compensation philosophy does not differentiate on gender, caste or age. It is

linked to responsibility levels of the role that the incumbent is performing and based on

37
 performance. As part of its compliance, ITC also ensures compliance with the Equal
Remuneration Act which mandates every employer to pay equal remuneration to men and
women employees for the same work or work of similar nature.

 Governance Bodies and Diversity

ITC's approach to its human resource is premised on the fundamental belief of

fostering meritocracy in the organisation, which promotes diversity and offers equality of
opportunity to all employees. ITC does not engage in or support direct or indirect
discrimination in recruitment, compensation, access to training, promotion, termination or
retirement based on caste, religion, disability, gender, age, race, colour, ancestry, marital
status or affiliation with a political, religious, union organisation or minority group.

The Board of Directors at the apex, as trustees of shareholders, is responsible for the
strategic supervision of the Company. There are 9 Non-Executive Directors and 4 Executive
Directors on the Board which is headed by the Chairman. The strategic management of the
Company rests with the Corporate Management Committee comprising full time Executive
Directors and 4 members drawn from senior management. The 4 members from senior
management represent diverse functions like Technical, R&D, Human Resources and
Corporate Affairs.

The executive management of each business Division is vested with the Divisional
Management Committee (DMC), headed by the Chief Executive. The DMC draws resources
from different functions. Each DMC is responsible for and totally focused on the
management of its assigned business.

 INITIATIVE TOWARDS SOCIAL INCLUSION

ITC's Social Investments Initiative has identified three important stakeholder groups:

 Rural communities in the Company's operational areas which face enormous

challenges in ensuring the sustainability of their farming systems;

 Communities residing in close proximity to our production units which require

sustainable solutions to help generate additional income streams; and

38
  Central and State governments, that encourage Public-Private-People Partnerships to
demonstrate scalable and replicable models.

 e-Choupal Ecosystem

 Afforestation Programme

 Watershed Development Programme

 Livestock Development

 Sustainable Agriculture

 Primary Education

 Women Empowerment

 Skilling & Vocational Training

 Health & Sanitation

 Solid Waste Management

 INITIATIVES TOWARDS ENVIRONMENT CONSERVATION

Policy on Environment, Health and Safety

Philosophy

ITC is committed to conducting its operations with due regard for the environment and
providing a safe and healthy workplace for its employees.

Policy

It is ITC's policy:

 To contribute to sustainable development through the establishment and implementation

of environment, health and safety standards that meet the requirement of relevant laws,
regulations and codes of practice;

 To take into account environment, occupational health and safety aspects in planning
and decision-making;

39
  To provide appropriate training to employees as well as service providers' employees on
EHS and implement best practices;

 To instil a sense of duty in every employee including those of service providers at the
Company's premises, towards their personal safety, as well as that of their co-workers;

 To ensure adoption of resource efficient and cleaner production methods;

 To continue to increase the contribution from renewable energy sources towards

meeting overall energy demand.

 Renewable Energy & Energy Efficiency

ITC has adopted a low carbon growth plan as part of its multi-pronged strategy to
combat climate change - maximising the use of renewable energy and sharpening energy
efficiency in all units are key elements in this action plan.

 Currently, around 41% of ITC's energy comes from renewable sources - biomass, wind
and solar. Several ITC units, including a number of premium super-luxury hotels,
already meet their entire energy need from self-owned wind farms.
 ITC also constantly strives to reduce energy consumption in its operations through a
variety of measures, mainly by deploying cleaner, more efficient technologies and by
promoting awareness and a culture of conservation in the workplace.
 Greenhouse Gas Emissions & Carbon Sequestration

Reducing greenhouse gas (GHG) emissions is a key action area in ITC's low-carbon
growth plan which in turn, is part of its multi-pronged strategy to combat climate change.

 Continuous efforts to reduce energy consumption and switch to renewable sources

from fossil fuels have enabled ITC to control GHG emissions and achieve its internal
targets.
 This has also been made possible by ITC's strong focus on green buildings. ITC
currently has 30 green buildings, including all its super-premium luxury hotels which
have received LEED Platinum ratings*.
 Several of these hotels are mostly or entirely powered by self-owned wind farms. All
new ITC facilities are designed in accordance to green norms which are also being
incorporated into existing buildings to the extent possible.

40
  Beyond the fence, ITC's Afforestation Programme has created green cover on a
significant scale. Along with multiple other environmental benefits, these plantations
sequestrate substantial quantities of carbon dioxide, mitigating the negative impact of
increasing GHG levels in the atmosphere.
 As a result of all these actions, ITC has been carbon positive for the last 15 years.

 Water Security

ITC works extensively with farmers through its Watershed Development and Sustainable
Agriculture Practices Programmes to increase water efficiency in agriculture.

 Agriculture is the largest consumer of India's water resources, and ITC's Programme
focuses on both supply and demand.
 Supply side interventions include construction of water harvesting structures to build
storage capacities and planned measures to enhance aquifer recharge.
 As a result of all these actions, ITC has been water positive for the past 18 years.
 As a result of these measures, ITC has been solid waste recycling positive for the last
13 years in a row.
 Waste Recycling

ITC's action plan for waste management in its operations centres on minimising waste
generation by constant monitoring and setting targets to improve resource utilisation, and
maximising recycling to cut down the amount of waste going to landfills.

41
  Paper and packaging waste is an important focus area for ITC as its Paperboards &
Specialty Papers Division and Packaging & Printing Business are among India's
largest in their respective sectors.
 ITC's manufacturing units are steadily increasing use of post-consumer waste paper as
raw material instead of using virgin fibre.
 ITC is also collaborating with academic/research organisations to develop solutions
for sustainable packaging and for reducing the environmental impact of post-
consumer packaging waste.
 ITC also runs several other waste management projects - the overall goals are the
same but solutions are often tailored to local situations, e.g. the promotion of home
composting or the involvement of women's self-help groups.
 Safety
Instead of compliance to standards and guidelines, ITC's safety strategy is geared
towards developing a behavior-centric safety culture in order to achieve and maintain its
goal of zero accident status at all units.
 ITC's safety programmes employ a highly collaborative approach to reinforce positive
behavior and correct unsafe behavior, thus bringing about a cultural change.
 Employee involvement is the key factor in success - this is ensured through structured
exercises like risk assessment workshops and conversations on Safe and Unsafe Acts
(SUSA).
 All units undergo safety audits during the design and construction stages as well as at
regular intervals while operational.
 Unit EHS committees monitor performance, set targets and put in place action plans
to ensure these are achieved.

42
 CURRENT TALENT NEEDS

Our talent brand "Building winning businesses. Building business leaders. Creating
value for India, reflects our commitment to nurture world-class talent whilst providing people
the opportunity to develop as leaders and make a contribution to a larger purpose. This
unique brand proposition backed by its strong corporate equity, has enabled the attraction and
retention of high quality talent. This talent pool and its strong alignment with our vision, has
contributed to enhancing ITC's standing as one of India's most valuable corporations.

Our talent engagement approach is focussed on:

 Attracting and nurturing quality talent supported by significant investments in

learning and development; a culture of empowerment, care and concern supported by
systems and processes that encourage engagement and involvement.

 Creating a responsive, stakeholder-centric and market-focused culture that enhances

organisational capability and vitality.

 Our strategy of organisation is based on the principle of distributed leadership in order

to unleash the entrepreneurial energies of our human resources.

43
  KEY HIGHLIGHTS OF COMPANY’S WEBSITE

ABOUT ITC BUSINESSES BRANDS

• OUR VALUES • FAST MOVING CONSUMER
• Vision & Mission GOODS (FMCG) • FOODS
• Core Values •Cigarettes & Cigars •Aashirvaad
• Corporate Strategies •Foods •Sunfeast
• Corporate Governance •Personal Care •Bingo!
• Code of Conduct •Education And Stationery •Kitchens of India
•Lifestyle Retailing •YiPPee!
• OUR PROFILE •Safety Matches •B Natural
• History and Evolution •Agarbattis & Dhoop •mint-o
•Candyman
• GLOBAL HONOURS • HOTELS •GumOn
•Fabelle
• LEADERSHIP SPEAKS • PAPERBOARDS & •Sunbean
• Chairman & MD SPECIALTY PAPERS •Sunfeast Wonderz Milk
• Former Chairman •ITC Master Chef
• PACKAGING •Farmland
• ITC LEADERSHIP
• Board of Directors • AGRI BUSINESS • PERSONAL CARE
• CMC •Agri Commodities & Rural •Essenza Di Wills
Services
• Business Heads •Dermafique
•Agri Business-ILTD
•Fiama
•e-Choupal
• EXEMPLAR IN •Vivel
SUSTAINABILITY •ITC Analytical Services
•Engage
•Superia
• ITC RESEARCH AND • INFORMATION
TECHNOLOGY •Nimyle
DEVELOPMENT •Nimwash
• ITC BRANDWORLD •Savlon
• OUR POLICIES •Shower to Shower
• Sustainability Policies •Charmis
• CSR Policy • GROUP COMPANIES
MAJOR SUBSIDIARIES ITC
• IT E-Waste Policy • EDUCATION
• Infotech
• Food Products Policy •Classmate
• Surya Nepal Private Limited
• Policy on Related Party •Paperkraft
Transactions • Landbase India Limited
• Policy for determining Material • Russell Credit Limited
Subsidiaries • Srinivasa Resorts Limited • MATCHES & AGARBATTI
• Policy for determination of • Fortune Park Hotels Limited •AIM
materiality of events and • Welcomhotels Lanka (Private) •Mangaldeep
information for disclosure to the Limited •Homelites
Stock Exchanges • Sri LankaTechnico Pty Limited
• Privacy Policy • LIFESTYLE
• Code for Fair Disclosure of • OPERATIONAL JOINT •WLS
UPSI VENTURES
• Dividend Distribution Policy • Maharaja Heritage Resorts Ltd.
• Remuneration Policy • ITC Essentra Limited

• SHAREHOLDER VALUE • LISTED ASSOCIATE

• Key Financials COMPANIES
• Investor Relations • Gujarat Hotels Limited
• Report & Accounts • International Travel House
Limited
• ITC APPS

44
 SUSTAINABILITY MEDIA CENTRE ITC RESOURCES
• ITC SOCIAL INVESTMENT • Key Facts About ITC • ITC REPORT & ACCOUNTS
INITIATIVES 2020
•e-Choupal Ecosystem
• Business Information • ITC REPORT & ACCOUNTS
•Afforestation Programme
•Watershed Development
• Tweets by @ITCCorpCom • ITC SUSTAINABILITY
Programme
•Sustainable Agriculture
• Everyday Stories From ITC • REPORTS
•Livestock Development
•Women Empowerment • BAAREH MAHINE
• ITC In The News
•Primary Education
•Skilling & Vocational • HARIYALI
Training • Press Releases
•Health & Sanitation • ITC SUSTAINABILITY AT A
•Solid Waste Management • Press Reports GLANCE

• CORPORATE SOCIAL • ITC SOLID WASTE

RESPONSIBILITY MANAGEMENT

• ENVIRONMENT, HEALTH & • ITC CORPORATE

SAFETY PRESENTATION
• Renewable Energy
• Responsible Luxury • ITC PUBLICATIONS IN
YOUR MAIL
• ITC SUSTAINABILITY
POLICIES • ITC MICROSITES
• Sab Saath Badhein
• ITC CSR POLICY • ITC for Water Security
• Towards Cleaner & Greener
• ITC SOCIAL INVESTMENTS India

• IMPACT STUDIES • DOWNLOAD ITC IRIS APP

• SUSTAINABILITY REPORTS

• RFPs FOR IMPACT

ASSESMENT

1. ABOUT ITC

ITC is one of India's foremost private sector companies with a Gross Sales Value
of ₹ 76,097.31 crores and Net Profit of ₹ 15,136.05 crores (as on 31.03.2020). ITC has a
diversified presence in FMCG, Hotels, Packaging, Paperboards & Specialty Papers and
Agri-Business. ITC's aspiration to be an exemplar in sustainability practices is manifest in
its status as the only company in the world, of its size and diversity, to be carbon, water
and solid waste recycling positive. In addition, ITC's businesses and value chains create
sustainable livelihoods for more than 6 million people, a majority of whom represent the
poorest in rural India.

45
A. OUR VALUES

i. Vision & Mission

ii. Core Values

ITC’s core values are aimed at developing a customer-focused, high performance
organization which creates value for all its stakeholders.

iii. Corporate Strategies

 Create multiple drivers of growth by developing a portfolio of world class businesses

that best matches organisational capability with opportunities in domestic and export
markets.

 Continue to focus on the chosen portfolio of FMCG, Hotels, Paper, Paperboards &
Packaging, Agri Business and Information Technology.

 Benchmark the health of each business comprehensively across the criteria of Market
Standing, Profitability and Internal Vitality.

 Ensure that each of its businesses is world class and internationally competitive.

 Create distributed leadership within the organisation by nurturing talented and

focused top management teams for each of the businesses.

46
iv. Corporate Governance

ITC defines Corporate Governance as a systemic process by which companies are

directed and controlled to enhance their wealth generating capacity.

Since large corporations employ vast quantum of societal resources, ITC believes
that the governance process should ensure that these companies are managed in a manner
that meets stakeholder’s aspirations and societal expectations.

v. Code of Conduct
ITC's Code of Conduct is derived from three interlinked fundamental principles,
viz. good corporate governance, good corporate citizenship and exemplary personal
conduct.
The Corporate Governance Policy is the apex level instrument guiding conduct of
the affairs of the Company and clearly delineates the roles, responsibilities and authorities
of the key entities in the governance structure of the Company.
This Code forms an integral part of the Company’s Governance Policy. The
directors, senior management and employees must adhere to the Corporate Governance
Policy of the Company.

B. OUR PROFILE

History and Evolution

Established in 1910, ITC Limited is a diversified conglomerate with businesses

spanning Fast Moving Consumer Goods comprising Foods, Personal Care, Cigarettes and
Cigars, Branded Apparel, Education & Stationery Products, Incense Sticks and Safety
Matches; Hotels, Paperboards and Packaging, Agri Business and Information
Technology.

The Company was incorporated on August 24, 1910 under the name Imperial
Tobacco Company of India Limited. As the Company's ownership progressively
Indianised, the name of the Company was changed to India Tobacco Company Limited in
1970 and then to I.T.C. Limited in 1974. In recognition of the ITC's multi-business
portfolio encompassing a wide range of businesses, the full stops in the Company's name
were removed effective September 18, 2001. The Company now stands rechristened 'ITC
Limited,' where 'ITC' is today no longer an acronym or an initialised form.

47
C. GLOBAL HONOURS

SABRE Awards South Asia 2018

ITC received the 'Diamond Award for
Excellence in Public Relations' (ITC
Aashirvaad) and 'Gold Award in the consumer
products category' (ITC Classmate) at the
SABRE Awards South Asia 2018.

Savlon Grand Prix 2018

ITC's leading hygiene brand Savlon, became
the first Indian brand to win the Grand Prix for
'Creative Effectiveness' at the coveted Cannes
Lions 2018.

Porter Prize 2017 for 'Excellence in

Corporate Governance and Integration'
ITC has won the prestigious Porter Prize 2017
for 'Excellence in Corporate Governance and
Integration' and for its exemplary contribution
in 'Creating Shared Value' (2017).

ITC's Savlon wins big at Cannes 2017

ITC's leading hygiene brand Savlon's
innovative 'Healthy Hands Chalk
Sticks' initiative has bagged 7 Lions at the
coveted Cannes Lions 2017.

AIM Asian CSR Award 2012

ITC was presented the AIM Asian CSR
Award by the Asian Forum on Corporate
Social Responsibility (AFCSR)

Safaigiri Award 2016

The India Today Safaigiri Award 2016 in the
category of "Corporate Trailblazer". The
Safaigiri Awards, instituted by India Today
in 2015

48
The Corporate Award for Social Responsibility 2008
The Corporate Award for Social Responsibility 2008 from The Energy and
Resources Institute (TERI) in recognition of its exemplary initiatives in
implementing integrated watershed development programmes.

ITC e-Choupal Stockholm Challenge Awards 2006

The Stockholm Challenge 2006 for the eChoupal initiative. This award is for using
Information Technology for the economic development of rural communities.

ITC e-Choupal winner of the Development Gateway Award 2005

ITC was the 1st Indian Company and 2nd in the world to win the Development
Gateway Award for its trail-blazing e-Choupal initiative (2005

49
 World Business Award, 2004
ITC has won the inaugural 'World Business Award', recognising companies who
have made significant efforts to create sustainable livelihood opportunities and
enduring wealth in developing countries.

D. ITC LEADERSHIP

The Company's Corporate Governance processes are designed to support effective

management of multiple businesses while retaining focus on each one of them. The
practice of Corporate Governance at ITC takes place at three interlinked levels.

 Strategic Supervision
By Board of Directors
 Strategic Management
By the Corporate Management Committee (CMC)
 Executive Management
By the Divisional / Strategic Business Unit (SBU) Chief Executive assisted by the
respective Divisional/ SBU Management Committee

i. Board of Director’s

Executive Director Independent Director Non-Executive Director

Nakul Anand Shilabhadra Banerjee Hemant Bhargava
Sumant Bhargavan Arun Duggal Atul Jerath

Rajiv Tandon Sunil Behari Mathur David Robert Simpson

- Nirupama Rao -
- Ajit Kumar Seth -
- Meera Shankar -

50
ii. CMC (CORPORATE MANAGEMENT COMMITTEE)

iii. Business Heads

Sandeep Kaul Divisional Chief Executive

Sandeep Kaul took over as Divisional Chief Executive, India
Tobacco Division on April 1, 2016. Prior to this he was the Chief
Executive of the Personal Care Products SBU.
Devraj Lahiri Chief Operating Officer

Sameer Satpathy Divisional Chief Executive

Sameer is the Divisional Chief Executive of the Personal
Care Products Division at ITC. With 25 years of experience across
FMCG and Paint industries across key categories such as haircare,
skincare, personal wash, fragrances, disinfectants, foods, paints and
home care, he spent time with Berger Paints and Marico before
joining ITC in 2015.
51
Hemant Malik Divisional Chief Executive
Hemant Malik is the Divisional Chief Executive of Foods
Business since October 2016.
Sanjay SingalChief Operating Officer, Dairy & Beverages
Sanjay Singal joined ITC as Chief Operating Officer for the Dairy
& Beverages cluster of ITC's Foods business on July 1, 2016.
Anuj RustagiCOO for Chocolates, Coffee, Confectionery and
New Category Development
S Ganesh KumarChief Operating Officer
Paritosh WaliChief Operating Officer

Ravi Rayavaram SBU Chief Executive

Ravi Rayavaram took over as Chief Executive of the
Matches & Agarbatti SBU on October 4, 2018. Prior to this, he
was the Chief Operating Officer of the business since July 2018.
SBU Chief Operating Officerer. Indian school of business,
Hyderabad.

Vadiraj Kulkarni Divisional Chief Executive

Vadiraj Kulkarni took over as the Divisional Chief
Executive of Paperboards and Specialty Papers Business with
effect from 25th September, 2020. Prior to this, he was Chief
Operating Officer of the business since November 2016
operations.

Anil Chadha Chief Operating Officer

Anil Chadha was appointed the Chief Operating Officer
of ITC's Hotels business on December 14, 2019. Prior to that, he
had been Vice President, Operations since April, 2019. An
alumni of the Welcomgroup Graduate School of Hotel
Administration (WGSHA), Chadha joined ITC in 1992.

52
 Sandeep Sule Divisional Chief Executive
Sandeep Sule is Chief Executive, Trade Marketing &
Distribution (TM&D) of ITC FMCG. He assumed this role in
October 2017. Before his elevation as Chief Executive, he was
Chief Operating Officer of the function since October 2016. In a
career spanning over 25 years with ITC.

Vikas Gupta Divisional Chief Executive

Vikas Gupta took over as Divisional Chief Executive of the Education and Stationery
Business on March 17, 2020. This is in addition to his responsibility as the Divisional Chief
Executive of the Lifestyle Retailing Business since February 2017. Gupta holds a Post Graduate
Diploma in Management from IIM Ahmedabad.
Prior to joining ITC, he was the CEO of Cello Writing Group of Companies. His earlier
assignments in consumer facing businesses were as President (Kitchen & Bath), Kohler India,
Director (Confectionery) for Warner Lambert India and included a sales assignment at Colgate
Palmolive. Gupta's experience in the retail domain includes managing Lacoste's India business
and a stint as CEO OF Arcus (Home Improvement Retail).

R Senguttuvan SBU Chief Executive

R Senguttuvan is the Chief Executive of the Packaging & Printing Business. A
Mechanical Engineer with a PGDM from Indian Institute of Management, Bangalore, he joined
the Procurement function of the Packaging & Printing Division in 1991 as Assistant Manager and
was the Works Manager of Tiruvottiyur Plant and Vice President of the Packaging & Printing
Business before becoming the Chief Executive.
Dhananjay Salunkhe SBU Chief Operating Officer

53
E. EXEMPLAR IN SUSTAINABILITY

F. ITC RESEARCH AND DEVELOPMENT

Innovation has always been integral to ITC's DNA, the foundation for the unique
and differentiated value propositions that it has crafted over the years.Since 1973, ITC
R&D Centre in Bengaluru has played a crucial role in building this capability, creating
products and solutions that sustain the Company's competitive advantage. Now rebranded
as ITC Life Sciences and Technology Centre.

 Agrisciences R&D

The Agrisciences R&D team continues evaluating and introducing several germplasm
lines of identified crops including Casuarina and Eucalyptus to increase the genetic and trait
diversities in these species, towards developing new varieties with higher yields, better
quality.

 Biosciences R&D

ITC Life Sciences and Technology Centre has created Biosciences R&D team to design
and develop several long-term research platforms evolving multi-generation product concepts
and associated claims that are fully backed by scientific evidence for the Foods and Personal
Care businesses. Recognising the unique construct of ITC in terms of its strong presence in
agriculture, food and personal care businesses, a convergence of R&D capabilities is being
leveraged to deliver future products aimed at nutrition, health and well-being.

 Global Collaboration
ITC Life Sciences and Technology Centre has also initiated several research
collaborations with globally recognized Centres of Excellence to remain contemporary and
fast track its journey towards demonstrating multiple 'proofs of concept'. These

54
collaborations, covering identified species, are designed in a manner that enables ITC to gain
fundamental insights into several technical aspects of plant breeding and genetics and the
influence of agro-climatic conditions on the growth of these species.
 Master Design Facility

Catering to the need of ITC's Lifestyle Business is a contemporary master Design Facility
at Manesar, Gurgaon.It offers R&D facilities that have enabled the Company to offer
internationally benchmarked fashion collection every season.

 Relentless Commitment to Quality

Pursuing the Company's relentless commitment to quality, each business is mandated to

continuously innovate on processes and systems to deliver superior competitive capabilities.
All manufacturing units of the Company have ISO quality certification. All manufacturing
units of the Branded Packaged Foods businesses (including contract manufacturing units) and
hotels have stringent food safety and quality systems.

All Company owned units / hotels and almost all contract manufacturing units of the
Branded Packaged Foods businesses are certified by an accredited 'third party' in accordance
with 'Hazard Analysis Critical Control Points' (HACCP) methodology.

G. OUR POLICIES
i. Sustainability Policies

ii. CSR Policy

iii. IT E-Waste Policy

iv. Food Products Policy

v. Policy on Related Party Transactions

vi. Policy for determining Material Subsidiaries

vii. Policy for determination of materiality of events

viii. Privacy Policy

ix. Code for Fair Disclosure of UPSI

x. Dividend Distribution Policy

xi. Remuneration Policy

55
H. SHAREHOLDER VALUE
i. Key Financials

ii. Investor Relations

iii. Report & Accounts

I. ITC APPS

The ITC IRIS App brings to you everyday stories from ITC's Businesses, Brands and

Sustainability initiatives. Stay connected with the latest and the hottest from the world of

ITC.

56
2. BUSINESSES

A. FAST MOVING CONSUMER GOODS (FMCG)

ITC is one of the India’s leading marketer in fast moving consumer goods business.
The new FMCG businesses, nurtured over the last decade or so, have crafted a vibrant
portfolio of 25 mother brands that are increasingly gaining market stands.

i. Cigarettes
ITC is the market leader in cigarettes in India. With its wide range of invaluable
brands, ITC has a leadership position in every segment of the market. ITC's cigarette business
stands testimony to the company's unwavering and unrivalled commitment to quality,
innovation and consumer focus.
ii. Foods
ITC's Branded Packaged Foods business is one of the fastest growing foods
businesses in India, driven by the market standing and consumer franchise of its popular
brands - Aashirvaad, Bingo! Sunfeast, Fabelle, Sunbean, Yippee! Kitchens of India, B
Natural, ITC Master Chef, mint-o, Candyman and GumOn. The Foods business is today
represented with Spices, Biscuits, Confectionery & Gums, Snacks, Noodles & Pasta,
Beverages, Dairy, Ready to Eat Meals, Chocolate, Coffee and Frozen Foods. For trade
enquiries write to: [email protected]

57
iii. Personal care
In line with ITC's aspiration to be India's premier FMCG Company, recognised for its
world-class quality and enduring consumer trust, ITC forayed into the Personal Care business
in July 2005. ITC's Personal Care portfolio under the 'Essenza Di Wills', 'Fiama', 'Vivel',
'Engage', 'Savlon', 'Charmis', 'Shower to Shower', 'Nimyle', 'Nimwash' and 'Superia' brands
has received encouraging consumer response and is being progressively extended nationally.

 Education and Stationary

ITC made its entry to the education and stationery business with its Paperkraft brand
in the premium segment in 2002; and later expanded into the popular segment with its
Classmate brand in 2003. By 2007, Classmate became the largest Notebook brand in the
country. Together, Classmate and Paperkraft offer a range of products in the Education &
Stationery space to the discerning consumer, providing unrivalled value in terms of product
& price. ITC is the manufacturer of India's first Ozone treated environment friendly
Elemental Chlorine Free (ECF) pulp, paper and paperboard.
Classmate product range including high quality writing instruments (ball, gel & roller
pens & mechanical pencils), mathematical instruments (geometry boxes), scholastic
products (erasers, sharpeners and rulers) art stationery products (wax crayons, plastic
crayons, sketch pens and oil pastels). For any queries, please write to: [email protected] or
[email protected]

58
  Lifestyle Retailing
Built on the promise of purity, quality and craftsmanship, WLS offers authentic and
real apparel. Offering a crafted selection of contemporary formals and casual wear. Inspired
by the unique art and handicraft indigenous to diverse regions in the country, and combined
with Western silhouettes for the Global Indian.

 Safety Matches
As part of its strategic initiative to create multiple drivers of growth in the FMCG
sector, ITC commenced marketing safety matches sourced from the small-scale sector. The
Safety Matches business leverages the core strengths of ITC in marketing and distribution,
brand building, supply chain management and paperboard & packaging to offer Indian
consumers high quality safety matches. ITC's range of Safety Matches includes popular
brands like Aim, Ship and Homelites. With differentiated product features, formats and
innovative value additions, these brands effectively address the needs of different consumer
segments. For enquiries, please write to: [email protected]

 Agarbattties and Dhoop

As part of ITC's business strategy of creating multiple drivers of growth in the FMCG
sector, the Company commenced marketing Agarbattis (Incense Sticks) sourced from small-
scale and cottage units in 2003. This Business leverages the core strengths of ITC in nation-
wide distribution and marketing, brand building, supply chain management, manufacture of
high quality paperboards and the creation of innovative packaging solutions to offer Indian

59
consumers high quality Agarbattis & Dhoop. In line with ITC's Triple Bottom Line
philosophy of every business contributing to the nation's economic, environmental and social
capital,
Mangaldeep agarbattis are manufactured by small scale and cottage units, providing
livelihood opportunities for more than 7,000 people. Mangaldeep Agarbatti is manufactured
at various centers across the country and standardized processes are followed to ensure the
same quality across locations. ITC has signed a MoU with ORMAS (Orissa Rural
Development & Marketing Society), an autonomous body under the Pachayat Raj in Odisha.
This initiative provides technical training to rural women & provides employment
opportunities to over 4,000 rural women.

3. HOTELS

Launched in 1975, ITC Hotels, India's premier chain of luxury hotels, has become
synonymous with Indian hospitality. ITC Hotels pioneered the concept of 'Responsible
Luxury' in the hospitality industry, drawing on the strengths of ITC groups' exemplary
sustainability practices. Responsible Luxury personifies an ethos that integrates world-
class green practices with contemporary design elements to deliver the best of luxury in
the greenest possible manner. Today, these unique interventions have made ITC Hotels a
trailblazer in green hoteliering with all its premium luxury hotels LEED (Leadership in
Energy and Environmental Design) Platinum certified.
ITC Hotels are luxury hotels located at strategic business and leisure locations. The
hotels which are part of this collection are: ITC Grand Bharat in Gurugram. ITC Grand
Chola in Chennai, ITC Maurya in Delhi, ITC Maratha in Mumbai, ITC Sonar and ITC
Royal Bengal in Kolkata, ITC Grand Central in Mumbai, ITC Windsor & ITC Gardenia
in Bengaluru, ITC Kakatiya and ITC Kohenur in Hyderabad and ITC Mughal in Agra,
ITC Rajputana in Jaipur and ITC Grand Goa Resort and Spa in Goa.

60
 Royal Vega - Royal Vega presents a delightful offering of delectable vegetarian food
from the magnificent Royal kitchens of India.
 Edo - ITC's Japanese Flagship award winning restaurant EDO, brings to you a
marvellous legacy of revelry, inspired by the ancient name of the city of Tokyo.
 Shanghai Club - The 'Shanghai Club' at ITC Grand Central presents erstwhile
Shanghai's pot pourri of authentic Chinese regional cuisines in a contemporary
ambience.
 Tian-Asian Cuisine Studio - The new gourmet experience, unfolds a confluence of
creative Asian flavours and textures. Discover avant - garde cooking techniques at
Tian with culinary masterpieces from Japan, Korea, Thailand, China and beyond.
 The India Room - The India Room showcases 'Creative European Classics', albeit in
modern renderings, in a setting which resonates with the pomp and pageantry of that
era. The restaurant celebrates the continent's engagement with India. Please visit our
sites: www.itchotels.in, www.welcomheritagehotels.in, www.fortunehotels.in, www.
welcomzestlounge.in. Some of the hotels of ITC are as follows:

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C. PAPERBOARDS & SPECIALITY PAPERS
ITC's Paperboards and Specialty Papers Business is the leader in volume, product
range, market reach and environmental performance, and is the clear market leader in the
value-added paperboards segment. Providing internationally competitive quality and cost,
the Business caters to a wide spectrum of packaging, graphic, communication, writing,
printing and specialty paper requirements.

D. PACKAGING

ITC's Packaging & Printing Business is the largest value added converter of
paperboard packaging in South Asia. It converts over 70,000 tonnes of paper,
paperboard and laminates per annum into a variety of value-added packaging solutions
for the food & beverage, personal products, cigarette, liquor and consumer goods
industries. The Division, which was set up in 1925 as a strategic backward integration
for ITC as the first-choice supplier of high value added packaging.

The Division supplies value-added packaging to ITC's various FMCG businesses.

Its client list includes several well-known national and international companies like
Nokia, Colgate Palmolive, Pernod Ricard, Diageo, British American Tobacco, Philip
Morris International, Agio Cigars, UB Group, Tata Tetley, Tata Tea, Reckitt Benckiser,
Radico Khaitan, Akbar Brothers, Surya Nepal, VST Industries, etc.

E. AGRI BUSINESS

ITC's pre-eminent position as one of India's leading corporates in the agricultural

sector is based on strong and enduring farmer partnerships that has revolutionized and
transformed the rural agricultural sector. A unique rural digital infrastructure network,
coupled with deep understanding of agricultural practices and intensive research, has built
a competitive and efficient supply chain that creates and delivers immense value across

62
 the agricultural value chain. One of the largest exporters of agri products from the
country, ITC sources the finest of Indian Feed Ingredients, Food Grains, Marine Products,
and Processed Fruits & Coffee.
ITC's Agri Business is the country's second largest exporter of agri-products. It
currently focuses on exports and domestic trading of:
 Feed Ingredients - Soyameal
 Food Grains - Wheat & Wheat Flour, Rice, Pulses, Barley & Maize
 Marine Products - Shrimps and Prawns
 Processed Fruits - Fruit Purees, IQF/Frozen Fruits, Organic Fruit Products

F. INFORMATION TECHNOLOGY
ITC Infotech is a leading global technology services and solutions provider, led by
Business and Technology Consulting. ITC Infotech provides business-friendly solutions
to help clients succeed and be future-ready, by seamlessly bringing together digital
expertise, strong industry specific alliances and the unique ability to leverage deep
domain expertise from ITC Group businesses. The company provides technology
solutions and services to enterprises across industries such as Banking & Financial
Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a
combination of traditional and newer business models, as a long-term sustainable partner.
Please visit our site : www.itcinfotech.com

G. ITC BRANDWORLD
ITC Brands are designed and customized to delight your diverse tastes, needs and
lifestyles. With quality and innovation at the core along with contemporary packaging,
customer insights and a formidable nationwide distribution network, it is our unwavering
commitment to exceed your expectations, every day.

63
64
65
H. GROUP COMPANIES
i. MAJOR SUBSIDARIES

• Infotech

• Surya Nepal Private Limited

• Landbase India Limited

• Russell Credit Limited

• Srinivasa Resorts Limited

• Fortune Park Hotels Limited

• Welcomhotels Lanka (Private) Limited

• Sri Lanka Technico Pty Limited

ii. OPERATIONAL JOINT VENTURES

• Maharaja Heritage Resorts Ltd.

• ITC Essentra Limited

iii. LISTED ASSOCIATE COMPANIES

• Gujarat Hotels Limited

• International Travel House Limited

3. BRANDS

ITC Brands are designed and customized to delight your diverse tastes, needs and

lifestyles. With quality and innovation at the core along with contemporary packaging,

customer insights and a formidable nationwide distribution network, it is our unwavering

commitment to exceed your expectations, everyday.

66
A. FOODS

• Aashirvaad
Aashirvaad is India's No. 1* Atta Brand, trusted by over 3.5 Cr Households. ITC
entered branded atta market in May 2002 and within a short span became the No.1
branded packaged atta across the country.

• Sunfeast
Sunfeast biscuits have always stood for quality and are known for offering
innovative and wholesome biscuits.

• Bingo!
Bingo! is associated with youth, fun and excitement. It fulfils the consumers need
for variety and novelty in snacks.

• Kitchens of India
Kitchens of India captures the rich heritage of authentic Indian Cuisine. It
translates their regality into a mouthwatering household experience.

• YiPPee!
Yippee! was born out of the need for better noodles. With the blending expertise of
Aashirvaad atta to create a round noodle block, a choice in masala.

67
• B Natural
B Natural offers tasty and nutritious Fruit beverages. Its entire range is made from
100% Indian Fruit Pulp, for the Indian Consumers by the Indian Farmers, and has 0%
Preservatives or Concentrates.

• mint-o
ITC forayed into the adult confectionary segment in 2004 with the launch of minto
candies and mints.

• Candyman
Candyman range of mouth-watering candies and toffees are available in a wide
variety of formats and flavours that delight consumers of all ages.

• GumOn
A Long Lasting Chewing gum, GumOn is available in a refreshing Spearmint
flavour and juicy Strawberry flavour.

• Fabelle
Fabelle chocolates are ITC's premier offering in the luxury chocolate space. Made
from cocoas sourced from the most exotic cocoa growing regions of the world.

• ITC Master Chef

ITC Master Chef wants to bring the excitement of cooking back into the
Indian Kitchen by bringing the choicest ingredients.

• Sunbean
Perfected over 25 years, ITC's knowledge of the world's finest coffee beans finds
expression in Sunbean Gourmet Coffee. Meticulously crafted by ITC's master-
blenders & tastefully curated by expert baristas, Sunbean Gourmet Coffee is truly a
connoisseur's delight.

68
B. PERSONAL CARE

• Essenza Di Wills
Essenza Di Wills is a luxurious marque dedicated to the creation of an exclusive,
international range of Fine Fragrances, Hair & Body Shampoos, Bathing Bars, Deodorants,
After Shave Lotion.

• Dermafique
Dermafique brings to you an intelligent skincare system, developed in partnership
with dermatologists and cellular biologists.

• Fiama
Fiama offers a range of expert solutions designed to make consumer’s look and
feel young. Fiama offers portfolio of products as Shower Gels, Bathing Bars,
Handwashes, Essential Oils, Body Oils and Bathing Accessories.

• Vivel
Vivel Committed to creating products that deliver nourishment for the skin. The
essence of Brand Vivel culminates in its current role in the lives of women today.

69
• Engage
Engage's proposition of playful chemistry has been complemented with the
innovative packaging design that brings alive special couple moments engaging in a
new language of love.

• Superia
Superia range of soaps and shampoos cater to the large popular market in the
personal care category. The range offers consumers access to some of the best-in-
class products in vibrant attractive packaging.

• Nimyle
Nimyle Herbal is a floor cleaner that derives its efficacy from Neem extracts.
Chlorine free formulation & 100% Natural action* ensures germ free floors.

• Nimwash
NimWash is a 100% natural action solution made with Neem & Citrus extracts
that assures the effective removal of pesticides and 99.9% germs from fruits &
vegetables.

• Savlon
For over 50 years, Savlon has kept Indians protected against germs. Starting out
with Antiseptic Liquid, Savlon has gained repute for effectiveness in germ protection
and its gentle action on skin.

• Shower to Shower
Starting out with Antiseptic Liquid, Savlon has gained repute for effectiveness in
germ protection and its gentle action on skin.

• Charmis
Charmis is a trusted & heritage skin care brand since generations. Enriched with
the goodness of Vitamins A,C and E, Charmis offers trusted rich moisturization.

70
4. EDUCATION

• Classmate
Classmate stands for identifying and celebrating the uniqueness of every child.
The brand encourages each user to nurture the skills and interests that make them
special, with confidence, to make their dreams, reality. Classmate is Number One in
Notebooks with annualised consumer spend of 1400 Crores.

• Paperkraft
Paperkraft products represent a deep-rooted commitment to the environment. Our
products are aesthetically designed with a positive environmental footprint. The paper
is made in the country's greenest paper mills using Ozone treated Elemental Chlorine
Free (ECF) technology.

5. MATCHES & AGARBATTI

71
 • AIM
AIM is widely available across the country in wooden and wax matches format.
AIM is India's largest Safety matches brand.

• Mangaldeep
Delightful fragrances making every prayer a special experience
Mangaldeep Agarbattis dispels your worries and helps you have an undisturbed
conversation with God.

• Homelites
Extra Long, Extra Strong and Karborised matches! Homelites matches always ensures
your safety.

6. LIFESTYLE

• WLS
Built on the promise of purity, quality and craftsmanship, WLS offers authentic
and real apparel. Minimal, understated and sophisticated characteristics with
authentic, India-inspired styles and patterns for the modern, thoughtful consumer.

72
4. SUSTAINABILITY
A. ITC SOCIAL INVESTMENT INITIATIVES

ITC's Social Investments Initiative has identified 3 important stakeholder groups:

 rural communities in the Company's operational areas which face enormous
challenges in ensuring the sustainability of their farming systems;
 communities residing in close proximity to our production units which require
sustainable solutions to help generate additional income streams; and
 Central and State governments, that encourage Public-Private-People Partnerships to
demonstrate scalable and replicable models of development.

73
i. e-Choupal Ecosystem

ITC set up village internet kiosks - e-Choupals - which made real-time, up-to-
date, relevant information on weather, price discovery, agri know how and best
practices, etc readily available. The kiosks are managed by trained local farmers who
help the local agricultural community to access the information in their local language.
With appropriate knowledge and services available virtually at the farm gate,
farmers have been able to raise productivity, improve quality, manage risk and earn
better prices. By creating a more efficient marketing channel, e-Choupal reduces
transaction costs and helps farmers to adjust/fine-tune crops types and qualities to
changing trends.

74
ii. Afforestation Programme

ITC's Afforestation Programme assists farmers to turn their unproductive land

assets into profitable pulpwood plantations, using clonal saplings specially developed by
ITC R&D to grow in harsh conditions.
The Programme brings multiple benefits to multiple stakeholders. For Indian
paper producers, the plantations create a raw material source that is local, renewable and
responsible. They also contribute to expanding the country's green cover thereby
enabling large scale sequestration of carbon dioxide, enriching depleted soils and
replenishing groundwater.

75
iii. Watershed Development Programme

ITC's Watershed Development Programme mobilizes them to form water user

groups and assists them to plan and carry out interventions such as building micro water
harvesting structures to store water, taking various measures to reduce soil erosion, etc.
With water available for irrigation and improved soil fertility, farming is less
exposed to weather risks and farmers can grow more than one crop in the year of better
quantity and quality, significantly raising their incomes.

76
iv. Sustainable Agriculture

ITC's Sustainable Agriculture Practices Programme is designed to assist such

small farmers to cope with these challenges. Demonstration plots and farmer field
schools in villages give them information and practical training on climate smart
farming practices and technologies, e.g. water saving irrigation devices, organic
pesticides and fertilisers, mechanisation appropriate for small plots, etc.
The interventions help farmers to conserve and manage soil and water
resources, improve crop yields and reduce cultivation costs - leading to higher incomes
and fewer incidences of crop failure, making farming less risky and a more sustainable
livelihood now and in the future.

77
v. Livestock Development

ITC's Livestock Development Programme provides artificial insemination

services to produce calves with significantly higher milk yields - producing enough
surplus that can be sold. Cattle Development Centres in villages provide services right
at the owner's doorstep which also include veterinary support to ensure proper health
and nutrition. With the additional income and experience, families can invest increasing
their herds, paving the way for dairying to become a viable livelihood option.
Cattle-owners are encouraged to join together and form milk marketing
societies so that they can reduce logistic costs and connect to larger markets to get
higher prices. In selected areas, ITC also sets up modern milk collection centres where
scientific testing ensures better prices for better quality, motivating owners to invest
more in cattle health and nutrition.

78
vi. Women Empowerment

ITC's Women's Economic Empowerment Programme aims to provide these

women with opportunities to earn independent incomes, helping to strengthen their
position as decision-makers in their families and in their communities. There is a
special focus on ultra poor women - those living in extreme poverty who are the only
earning members of their families and have no assets or regular incomes.
With training and financial support, women can take-up self-employment
activities, set up small businesses or join together to form self-help groups or micro-
enterprises. Their earnings and savings mean better education, nutrition and health for
their children - a vital investment in the future of their communities. Equally important,
the confidence they gain along the way is helping to break gender inequalities and build
a more equal society.

79
vii. Primary Education

ITC's Programme aims to create enabling conditions so that more

underprivileged children stay in school and complete their schooling, and also to
improve learning outcomes so that they have better skills and abilities.
Programme provides infrastructural support to government primary schools -
desks and chairs, lights and fans, classrooms and other structural improvements,
textbooks and notebooks, sports kits, etc. Sanitation infrastructure is a top priority -
separate toilets for boys and girls, drinking water and handwashing stations, etc - are
backed by a proactive approach to developing hygienic habits among children.
Programme partners with education providers to introduce modern teaching
and assessment methods that help children to achieve higher learning levels and better
results. For example, Read India Plus in partnership with Pratham, one of India's
leading NGOs in the education field.

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viii. Health & Sanitation

ITC's Health & Sanitation Programme aims to build awareness on the critical
link between sanitation and health so that families come forward with the interest in
building toilets for themselves. For maximum impact, campaigns are customised for
different groups - men, women, children, community leaders, etc.
Community groups - generally women's self-help groups - are formed and they
carry out most of the activities: identifying potential households, providing information
and building awareness, managing funds, supervising construction, following up on
usage. Families get a loan through the Group to build the toilet but must pay part of the
cost. Their financial stake fosters a strong sense of ownership and encourages regular
usage.

81
ix. Solid Waste Management

ITC's Well-being out of Waste (WOW) initiative promotes awareness about the
importance of source segregation and recycling, and establishes systems to ensure
effective practice. It collaborates with local municipalities to train waste workers and
rag-pickers to provide an efficient collection system that covers virtually all segments:
households, offices, schools, hospitals, commercial establishments, etc.
Proper segregation reduces the amount of waste going to landfills while the dry
waste collected provides competitive raw material to several industries, e.g. glass, paper
and plastic. Along with WOW, ITC is also implementing several other waste
management projects along the same lines but tailored to local situations, e.g.
promoting home composting or involving women's self-help groups.

82
B. CORPORATE SOCIAL RESPONSIBILITY
The core objective of ITC's CSR initiatives is to secure the livelihoods of these
marginalised communities not just for today but also for the future. Creating Highly
Collaborative Multi-stakeholder Partnerships is a key element in ITC's model. In most
initiatives, ITC works in close collaboration with NGOs and target communities. NGO's
are Project Implementation Agencies, interacting directly and extensively with target
communities
Other organisations - academic/technical service providers/financial institutions, etc,
from both the public and private sectors - are brought in as required so that the best
appropriate expertise is made available.
ITC also considers state and central governments to be important stakeholders,
especially vital in amplifying the scale of its CSR programmes through public-private
partnerships.

1. ENVIRONMENT, HEALTH & SAFETY

ITC's EHS goal is to achieve the greenest and safest operations across all its
operations. In terms of environmental performance, the aim is to minimise impact and
create a positive footprint wherever possible.
To ensure a safe and healthy workplace for the wellbeing of its employees, ITC
ensures that all its facilities are continually ahead of national legislation and benchmarked
to the best international standards and practices in terms of design and infrastructure. All
units also have action plans to develop and foster a culture of responsibility and safety.
i. Renewable energy

83
 ITC has adopted a low carbon growth plan as part of its multi-pronged strategy to
combat climate change - maximising the use of renewable energy and sharpening energy
efficiency in all units are key elements in this action plan.
Currently, around 41% of ITC's energy comes from renewable sources - biomass,
wind and solar. Several ITC units, including a number of premium super-luxury hotels,
already meet their entire energy need from self-owned wind farms.
ITC also constantly strives to reduce energy consumption in its operations through
a variety of measures, mainly by deploying cleaner, more efficient technologies and by
promoting awareness and a culture of conservation in the workplace.

ii. Responsible luxury

ITC's sustainability-centric approach in all business operations with particular
emphasis on carbon reduction, its Hotels business has pioneered the concept of
Responsible Luxury in all its super-premium luxury hotels.
ITC Hotel adheres to the highest global and national green building standards to
ensure that energy, water and solid waste efficiencies are maximized. From optimizing
the use of natural light to meeting their electrical demand through wind and solar energy;
conserving water through harvesting rainwater and treating and recycling grey water; and
attaining zero waste generation status by reducing, reusing and recycling the solid waste
generated, every effort is made to preserve the eco-system around them.
ITC Hotels - Contributing to being planet positive
 All ITC super-premium luxury hotels are LEED Platinum certified - making it the
greenest luxury hotel chain in the world
 More than 60% of total electrical energy demand is met through renewable energy
sources i.e. wind and solar
 100% of waste water is either treated or re-cycled.
Over 50% reduction in water consumption in the past 5 years
 Over 99% of solid waste is either re-used or recycled
 Increased treated fresh air infusion for cleaner and healthier indoor air quality
 Sustainable sourcing:
More than 30% of edible ingredients are procured locally
Approximately 50% of stationery is either locally sourced or is FSC® certified
20% of materials used in new hotels is sourced from the region

84
5. MEDIA CENTER
A. KEY FACTS ABOUT ITC
Link for key facts https://www.itcportal.com/media-centre/index.aspx#kfai
B. BUSINESS INFORMATION

C. TWEETS BY @ITCCORPCOM
Link for Tweets by ITC https://www.itcportal.com/media-
centre/index.aspx#tweetsfeed
D. EVERYDAY STORIES FROM ITC
Stories of ITC can be watched on provided link
https://www.itcportal.com/stories.aspx
E. ITC IN THE NEWS

F. PRESS RELEASES
 Media Statement - Financial Results for the Quarter ended 31st December, 2020
Feb 11, 2021
 Media Statement - Financial Results for the Quarter ended 30th September, 2020
Nov 6, 2020

85
  The Mouth and Foot Painting Artists Association (MFPA) share a special message
on Global Handwashing Day! Oct 15, 2020
 Clean and Disinfect in a swipe! Aug 7, 2020
 ITC Savlon augments its Personal Wash portfolio Aug 4, 2020
 Standalone Financial Results for the Quarter ended 30th June, 2020 Jul 24, 2020
 Financial Results for the Quarter and Year ended 31st March, 2020 Jun 26, 2020
 ITC strengthens its initiatives in Water Stewardship & Biodiversity Conservation
Jun 5, 2020
 ITC enters into a Share Purchase Agreement to acquire 100% equity share capital of
Sunrise Foods Private Limited May 24, 2020
 ITC sets up Rs 150 crores COVID Contingency Fund for vulnerable sections of
society Mar 27, 2020
 Financial Results for the Quarter ended 31st December, 2019 Jan 31, 2020

G. PRESS REPORTS
 ITC, Karnataka govt join hands for watershed development
Financial Express Mar 23, 2021

 ITC, Karnataka govt join hands to execute Watershed Development Programme

The Hindu Businessline Mar 22, 2021

 Social media chatter drives campaigns, customer engagement for ITC

Mint Mar 19, 2021

 ITC partners with farmers' body to procure pesticide residue-free cumin

The Hindu Business Line Mar 2, 2021

 'Health and hygiene becoming a long-term trend'

The Hindu Business Line Mar 1, 2021

 Sustainability, digital will have impact on FMCG industry: Sanjiv Puri, ITC
The Economic Times Feb 26, 2021

 'To Lend New Wings to Agriculture' - Column by Mr Sanjiv Puri

Business Today Feb 7, 2021

 ITC's Sanjiv Puri constitutes a Young Digital Natives' Innovators Lab

The Times Of India Feb 7, 2021

86
  Budget will foster inclusive growth, says Puri
Deccan Herald Feb 4, 2021

6. INVESTOR RELATIONS

INVESTOR SERVICE CENTRE

- Postal Ballot - 2020 - AGM 2020 - Deduction of Tax at Source from Interim Dividend
2020-21 - Service of Documents through Electronic Mode - Contact Us
ITC's Investor Service Centre (ISC), registered with SEBI as Category II Share Transfer
Agent, provides share registration and related services from its office located at the
Company's headquarters in Kolkata. Such services are provided by a dedicated and
trained team of professionals backed by state-of-the-art infrastructure. The ISC is
accredited with the ISO 9001:2015 certification for investor servicing.

7. CAREERS

87
8. ITC RESOURCES

i. ITC REPORT & ACCOUNTS 2020

https://www.itcportal.com/about-itc/shareholder-value/annual-reports/itc-annual-

report-2020/pdf/ITC-Report-and-Accounts-2020.pdf

ii. ITC REPORT & ACCOUNTS

https://www.itcportal.com/about-itc/shareholder-value/report-and-accounts.aspx

iii. ITC SUSTAINABILITY REPORTS

https://www.itcportal.com/sustainability/sustainabilty-reports.aspx

iv. BAAREH MAHINE HARIYALI

https://www.itcportal.mobi/ITC-BMH-1218.pdf

v. ITC SUSTAINABILITY AT A GLANCE

https://www.itcportal.mobi/itc-csr-brochure.pdf

vi. ITC SOLID WASTE MANAGEMENT

https://www.itcportal.mobi/itc-swm-initiatives-brochure.pdf

vii. ITC CORPORATE PRESENTATION

https://www.itcportal.com/about-itc/shareholder-value/ITC-Corporate-

Presentation.pdf

88
viii. ITC PUBLICATIONS IN YOUR MAIL

ix. ITC MICROSITES

a. Sab Saath Badhein

b. ITC for Water Security

c. Towards Cleaner & Greener India

89
x. DOWNLOAD ITC IRIS APP

90
 MAJOR CUSTOMERS

Due to quality and brand image, the ITC are able to attract the customers. It is the
market covered by the ITC and the concentration on advertisement & promotional
activities will help them to become a market leader in ITC products. The ITC is one of the
developing branded companies in India. A survey has been conducted through various
ways to know the people’s linking pattern of the ITC’s products.

It is observed that overall retailers like to buy most of the ITC products because of
the margins given by them. It is the people preferred ITC food products and ready to
eatable items and stationery items. Some people often like to have good quality at lower
price that’s why they prefer other brands. Due to quality and brand image, the ITC are
able to attract the customers.

It is the market covered by the ITC and the concentration on advertisement &
promotional activities will help them to become a market leader in ITC products. The ITC
is one of the developing branded companies in India. If the company increases their
advertisement, as well as quality of the products, they can bring their company as a well
reputed company in India. First preference of the customer is given to the quality of the
product. The quality of the product is must be increased in order to satisfy the customers.

Almost all age groups customers we can say are the major customers of ITC due
to diverse variety of products and services offered is not only affordable but also great
product quality. With its varied range of products and services, ITC caters customers to
all range of customers ranging from the age group of 5-60 years and even morewith its
products ranging from Candyman, Mint-o to Aashirvaad etc.

 CUSTOMER SEGMENTS

Segmentation, targeting, positioning in the Marketing strategy of ITC-

ITC as a brand caters to the needs of a diverse range of consumer segments which
is done by segmenting the population based on similar sorts of characteristics. ITC uses a
mix of geographic demographic and psychographic segmentation variables such as
profession, income class, gender, age, region, behavior etc. ITC uses selective and
differentiated targeting strategy is used by the company for offerings of the different
group of companies.

91
 PRODUCTS
ITC products are designed and customized to delight your diverse tastes, needs and
lifestyles. With quality and innovation at the core along with contemporary packaging,
customer insights and a formidable nationwide distribution network, it is our unwavering
commitment to exceed your expectations, everyday.

FOODS

 Aashirvaad
Aashirvaad is India's No. 1* Atta Brand, trusted by over 3.5 Cr Households. ITC entered
branded atta market in May 2002 and within a short span became the No.1 branded
packaged atta across the country.
 Sunfeast
Sunfeast biscuits have always stood for quality and are known for offering innovative and
wholesome biscuits.
 Bingo!
Bingo! is associated with youth, fun and excitement. It fulfils the consumers need for
variety and novelty in snacks.
 Kitchens of India
Kitchens of India captures the rich heritage of authentic Indian Cuisine. It translates their
regality into a mouthwatering household experience.

92
 YiPPee!
Yippee! was born out of the need for better noodles. With the blending expertise of
Aashirvaad atta to create a round noodle block, a choice in masala.
 B Natural
B Natural offers tasty and nutritious Fruit beverages. Its entire range is made from 100%
Indian Fruit Pulp, for the Indian Consumers by the Indian Farmers, and has 0%
Preservatives or Concentrates.
 mint-o
ITC forayed into the adult confectionary segment in 2004 with the launch of minto candies
and mints.
 Candyman
Candyman range of mouth-watering candies and toffees are available in a wide variety of
formats and flavours that delight consumers of all ages.
 GumOn
 A Long Lasting Chewing gum, GumOn is available in a refreshing Spearmint flavour and
juicy Strawberry flavour.
 Fabelle
Fabelle chocolates are ITC's premier offering in the luxury chocolate space. Made from
cocoas sourced from the most exotic cocoa growing regions of the world.
 ITC Master Chef
ITC Master Chef wants to bring the excitement of cooking back into the Indian Kitchen by
bringing the choicest ingredients.
 Sunbean
Perfected over 25 years, ITC's knowledge of the world's finest coffee beans finds
expression in Sunbean Gourmet Coffee. Meticulously crafted by ITC's master-blenders &
tastefully curated by expert baristas, Sunbean Gourmet Coffee is truly a connoisseur's
delight.

93
PERSONAL CARE

 Essenza Di Wills
Essenza Di Wills is a luxurious marque dedicated to the creation of an exclusive,
international range of Fine Fragrances, Hair & Body Shampoos, Bathing Bars, Deodorants, After
Shave Lotion.
 Dermafique
Dermafique brings to you an intelligent skincare system, developed in partnership with
dermatologists and cellular biologists.
 Fiama
Fiama offers a range of expert solutions designed to make consumer’s look and feel young.
Fiama offers portfolio of products as Shower Gels, Bathing Bars, Handwashes, Essential
Oils, Body Oils and Bathing Accessories.
 Vivel
Vivel Committed to creating products that deliver nourishment for the skin. The essence of
Brand Vivel culminates in its current role in the lives of women today.
 Engage
Engage's proposition of playful chemistry has been complemented with the innovative
packaging design that brings alive special couple moments engaging in a new language of
love.

94
 Superia
Superia range of soaps and shampoos cater to the large popular market in the personal care
category. The range offers consumers access to some of the best-in-class products in
vibrant attractive packaging.
 Nimyle
Nimyle Herbal is a floor cleaner that derives its efficacy from Neem extracts. Chlorine free
formulation & 100% Natural action* ensures germ free floors.
 Nimwash
NimWash is a 100% natural action solution made with Neem & Citrus extracts that assures
the effective removal of pesticides and 99.9% germs from fruits & vegetables.
 Savlon
For over 50 years, Savlon has kept Indians protected against germs. Starting out with
Antiseptic Liquid, Savlon has gained repute for effectiveness in germ protection and its
gentle action on skin.
 Shower to Shower
Starting out with Antiseptic Liquid, Savlon has gained repute for effectiveness in germ
protection and its gentle action on skin.
 Charmis
Charmis is a trusted & heritage skin care brand since generations. Enriched with the
goodness of Vitamins A,C and E, Charmis offers trusted rich moisturization.
EDUCATION

 Classmate

95
 Classmate stands for identifying and celebrating the uniqueness of every child. The brand
encourages each user to nurture the skills and interests that make them special, with
confidence, to make their dreams, reality. Classmate is Number One in Notebooks with
annualised consumer spend of 1400 Crores.
 Paperkraft
Paperkraft products represent a deep-rooted commitment to the environment. Our products
are aesthetically designed with a positive environmental footprint. The paper is made in the
country's greenest paper mills using Ozone treated Elemental Chlorine Free (ECF)
technology.
MATCHES & AGARBATTI

 AIM
AIM is widely available across the country in wooden and wax matches format. AIM is
India's largest Safety matches brand.
 Mangaldeep
Delightful fragrances making every prayer a special experience. Mangaldeep Agarbattis
dispels your worries and helps you have an undisturbed conversation with God.
 Homelites
Extra Long, Extra Strong and Karborised matches! Homelites matches always ensures your
safety.
LIFESTYLE

96
  WLS
Built on the promise of purity, quality and craftsmanship, WLS offers authentic and real
apparel. Minimal, understated and sophisticated characteristics with authentic, India-
inspired styles and patterns for the modern, thoughtful consumer.

 PRODUCT LINE
ITC’S product line is diversified as shown below:

97
98
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100
101
102
103
 MAJOR BRANDS
ITC Brands are designed and customized to delight your diverse tastes, needs and
lifestyles. ITC's world class Indian Brands. Delighting 140 million households. These world-
class Indian brands support the competitiveness of domestic value chains of which they are a
part, ensuring the creation and retention of value within the country. ITC’s FMCG brands
have achieved impressive market standing in a relatively short span of time. Today, many of
ITC’s products have assumed market leadership – Aashirvaad is No. 1 in Branded Atta,
Sunfeast is No. 1 in Premium Cream Biscuits, Bingo! is No. 1 in the Bridges segment of
Snack Foods, Classmate is No. 1 in Notebooks. Other ITC brands are also gaining significant
consumer franchise – YiPPee! is No. 2 in Noodles, Engage is No. 2 in Deodorants and
Mangaldeep is No. 2 in Agarbattis and No. 1 in the Dhoop segment.

104
 MARKET SHARE- NATIONALLY, REGION WISE, PRODUCT WISE
ITC was established in 1910 as a tobacco company and remained exactly
that for nearly six decades before it ventured into printing and packaging solely
for cigarette manufacturing.
With a wide range of brands, ITC is a market leader for cigarettes with a
share of 77 percent. Within the conglomerate, this sector accounted for about 46
percent of its total revenue.
The company has five manufacturing plants across the country – in
Kolkata, Munger, Saharanpur, Ranjangaon, and Bangalore. Most of the gross
revenue for ITC came from its cigarette sector.
ITC’S business is a spread over different segments from cigarettes and
hotels to paperboards, packaging, and agri exports.
The coronavirus induced lockdown affected almost every non-essential
business around the country and, ITC,s 75% of the business wasn’t immune to it
either. ITC is a leader with about 80% market share in the cigarettes category,
ranging from Gold Flake to Classic- however the months.
Cigarette sales were prohibited for and almost two months during the
lockdown, and this will have major impact on its earning.
The cigarette sales volume is expected to decline by 50%. And on FMCG
fueled hope the share price has ridden the wave of coronavirus. It has gained
nearly 17% since the beginning of the quarter.

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 ADVERTISING AGENCY
ITC Ltd has asked advertising agencies to pitch for the mandate to handle its account,
estimated to be worth around Rs600 crore, people familiar with the development said.
 The company is currently meeting media agencies in Bengaluru to review their
presentations.
 The company’s entire media mandate across portfolios, including packaged consumer
goods (personal care and foods), stationery, incense sticks and lifestyle business is up for
grabs, the people cited above said on condition of anonymity.
 Madison World, which won ITC’s media business and became its AoR (agency on record)
in October 2010, has been handling the company’s media duties across business segments.
 “The company is reviewing media agencies and it may take around a month before the final
decision can be taken," said an executive from the company, who also spoke on condition
of anonymity.
 ITC spent Rs894 crore on advertising and sales promotion in the financial year ended 31
March 2016, according to the latest available yearly figure.
 It spent Rs741 crore the year before.
 Its product offerings in the deodorants, soaps, shower gel and skin care categories are
retailed under the Engage, Fiama Di Wills, Vivel, and Superia brands.
 In the packaged foods category it has brands such as Yipee noodles, salty snack brand
Bingo, Sunfeast range of biscuits and oats as well as Candyman and mint-o.
 The stationery business includes brands such as Classmate, Paperkraft and Saathi while its
lifestyle business has John Players and Wills Lifestyle brands.

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 ADVERTISING PUNCH LINE

Sr.No Brand Punch line

1 ITC Enduring Value

2 Cigarettes
Wills Classic “Discover a passion”
Insignia “Where quality touches infinity”
Wills Filter “Made for each Other" and "Filter and tobacco perfectly matched”
3 Foods
KOI “A Feast for the Senses”
Aashirvaad “Khusiyan Chun Chun Ke”
Sunfeast “Spread the Smile”
Glucose biscuits “Jo de jitne ki sakti”
Minto "Laila ko Jab Karna tha Impress Tab Majnu ne khaya Minto Fresh"
Bingo "No confusion great combination"
Candyman "Kuch Bhi Karega for Candyman"
4 Personal care
Fiama di Wills “Beautiful you, today, tomorrow”
Vivel di Wills “Khoobsurti Bas Mein, Duniya Kadmon Mein”
Essenza diWills “Your Essence Your Soul”
Superia “Aise Chamak, Ke Duniya Bole, Pehle Aap”
5 Stationary
Classmate “Inspiring Young Minds”
Paper kraft “The Power of You”
Expressions “If it’s in your heart, it’s on the cards”
6 Safety matches
Aim “Ultra Slim Matchbox”
7 Mangaldeep “Poori ho nirmal prarthna”

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 LOGO

 KEY ALLIANCES in last 5 years & impact

ITC Infotech & Chirp announce strategic partnership
Both companies to jointly develop business solutions which use 'data over sound'
technology to interact between mobile phones, machines and other electronic devices
 ITC Infotech, a global scale full service provider of technology solutions and a fully owned
subsidiary of ITC Ltd, and Chirp, the global leader in 'data over sound' technology today
announced a strategic partnership which will enable the companies to collaboratively
develop solutions for clients across the globe.
 At ITC Infotech, we are committed to leveraging technology innovations for our clients.
Chirp's 'data over sound' solution lends itself efficiently to industries we work with. This
partnership brings in unique synergies, giving us at ITC Infotech an opportunity to offer a
significant technology- advantage to our clients. With Chirp, we are looking forward to
accelerated development of client-specific, industry-specific solutions," said Sushma
Rajagopalan, MD & CEO, ITC Infotech.
 Transferring data over sound takes advantage of speaker and microphone-equipped devices
of any kind, by using these devices as audio encoders and decoders. Any device embedded
with the 'data over sound' technology can 'hear' and 'share' the data. The key advantage of
this technology is the ability to broadcast small amounts of digital data to multiple devices
without the need for pairing the devices or knowing the device ID of receiving devices.
The technology also works without the necessity of any other form of connectivity, such as

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 Wi-Fi or Bluetooth, allowing 'networking' of multiple platforms and devices to be done
offline in some cases.
 Chirp has developed fully interoperable software development kits (SDKs) of their
technology on a wide range of platforms (such as iOS, Android, JavaScript, Python and
Linux, as well as numerous chipsets such as the full range of ARM Cortex MCUs) with
which ITC Infotech will be building further solutions.
 Commenting on the partnership, Moran Lerner, Chief Executive Officer, Chirp, said, "At
Chirp, we believe sound and data should be used together to share things. With our
partnership with ITC Infotech, we are now looking forward to bringing the Internet of
Sound to clients globally at a more rapid scale.
 As part of the partnership, ITC Infotech will be building a team of specialist engineers and
technical consultants to enable global sales, service and implementation of Chirp
technologies. Chirp will provide further support in joint training, capability building and
solution development to fast-track creation of industry specific proof-of-concepts (POCs)
and real-world mass-scale projects.
About ITC Infotech
 ITC Infotech is a specialized global full service technology solutions provider, led by
Business and Technology Consulting. ITC Infotech's Digitaligence@work infuses
technology with domain, data, design, and differentiated delivery to significantly enhance
experience and efficiency, enabling its clients differentiate and disrupt the business.
 The company caters to enterprises in Supply Chain based industries (CPG, retail,
manufacturing, hi-tech) and services (banking, financial services and insurance, airline,
hospitality) through a combination of traditional and newer business models, as a long-term
sustainable partner.
 ITC Infotech is a fully-owned subsidiary of ITC Ltd, one of India's foremost private sector
companies. With a market capitalization of over US$ 42 billion and turnover of US$ 8
billion, ITC Limited is acknowledged as one of India's most valuable business corporations.
About Chirp
 Chirp™ is the world's most trusted data-over-sound technology. Chirp harnesses the unique
affordances of sound to transmit data, works across the full spectrum of audible and near-
inaudible sound frequencies, and is the only company to develop its capabilities beyond just
the smartphone, enabling the interconnection of millions of new types of things in a
seamless, scalable, cost-effective and powerful way. Our technology also recognises
existing audio, triggering a myriad of reactions in listening devices.

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 With numerous mass-scale implementations worldwide, Chirp is the most proven
technology in its field with hundreds of millions of devices of all kinds interacting with
Chirp. This unique technology offers almost unlimited problem-solving possibilities across
all sectors, including telecommunications, financial services, IoT, entertainment and
broadcasting, interactive gaming, toys, robotics, transportation and many others.
 Chirp's team includes some of the world's leading scientific minds and leading acoustic
technologists and engineers.
ITC forms strategic alliance with Maple Leaf to expand Expressions range with pop-up
cards.
In a significant move to strengthen its presence in the greeting cards industry, ITC’s
Greeting Cards Business has entered into a strategic alliance with Maple Leaf, the country’s
leading pop-up card manufacturer.
 As a part of this alliance, Maple Leaf will exclusively make pop-up cards for ITC. ITC is
expected to re-launch the pop-up cards under its Expressions brand later in the quarter.
Maple Leaf is India’s premier pop-up card manufacturer. Strongly rooted in the business of
Pop-up cards, Mr. Hari Tejani and Mr. Gopal Tejani are considered to be pioneers in this
segment of the Greeting Cards Market and enjoy very high equity in the trade. Announcing
the alliance, Mr. Chand Das, Chief Executive ITC Greetings Cards Business said, "We are
pleased to enter into an alliance with Maple Leaf the leading player in the segment and the
pioneer of pop-up cards in the country. Manufacture of pop-up cards entail intricate
designing and hence requires specialized skills. The alliance will leverage the
manufacturing skills of Maple Leaf and the marketing organization of ITC to help tap the
latent demand for such cards in the country."
 "We entered in this business on the logic of bringing the best available in the country to the
consumers. Maple leaf being the market Leader in this category, this move helps us to
leverage our respective strengths (Distribution Vs technology)." Added Mr. Das.
 Mr. Tejani of Maple Leaf also echoes the same emotions. "We are excited into entering into
an exclusive alliance with ITC for the domestic market. We are confident that with the
benefit of ITC’s renowned expertise in consumer marketing and strengths in nation-wide
distribution, it will be able to significantly expand the market for pop-up cards." Pop-up
cards occupy a niche segment in the overall cards market with almost a 5% market share in
the metros. However, in value terms pop-cards are estimated to have a larger share due to
their higher price tags compared to normal cards.

110
  ITC Greetings Cards Business has on offer more than 6000 designs under its Expressions
range. The company has been able to capture a five per cent market share despite being a
recent entrant in the industry.
 MERGERS & ACQUISITIONS
Citing the recent achievement of having touched the market capitalisation milestone of
$10 billion as a "symbolic landmark, which underlines the power of performance", the ITC
Chairman, Y.C. Deveshwar, today announced at the AGM the company's formal entry into
personal care products business under the Wills brand name.

 He also signalled the group's inclination for growth through acquisitions and mergers,
whenever opportunities present themselves.

 "We are keeping your resources, including the free reserves, as a war chest to be used for
acquisitions and mergers at times of opportunities to meet the unfolding challenges".

 He also said that the recent acquisition was expected to yield significant operating
synergies. According to him, the company has expanded its FMCG portfolio to include
items of daily consumption relevant includes safety matches, iodised salt, and agarbattis.

 "ITC's foods business aspires to become the most trusted provider of food products in
India."

 Deveshwar said that ITC has already secured the rights to the `Wills' apparel brand in the
US through acquisition.

 Modern capacities, both greenfield and acquired, are being created to cater to export
markets in a big way.

 He said that as the franchise of the company's trademarks in this sector takes deeper
roots in the mind of the consumer, "a foundation will have been laid for ITC's
engagement with the fuller value chain from fibre to fashion, thereby sharing prosperity
with the Indian farmer."
 TECHNOLOGICAL DEVELOPMENTS
ITC RESEARCH AND DEVELOPMENT

Innovation has always been integral to ITC's DNA, the foundation for the unique and

differentiated value propositions that it has crafted over the years.Since 1973, ITC R&D

Centre in Bengaluru has played a crucial role in building this capability, creating products

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 and solutions that sustain the Company's competitive advantage. Now rebranded as ITC

Life Sciences and Technology Centre.

ITC's ambitious agenda of sharpening its competitive edge in an enormously

challenging marketplace demands better products that can positively impact consumers'
lives, demands solutions that effectively deliver care and wellness to consumers, demands
products and services that are world-class and a byword for excellence.
It is here that the Centre will step in - endeavouring to develop path-breaking
solutions that blend science, research and technology to enhance not just product
experience but overall quality of life.
 Agrisciences R&D

The Agrisciences R&D team continues evaluating and introducing several germplasm
lines of identified crops including Casuarina and Eucalyptus to increase the genetic and
trait diversities in these species, towards developing new varieties with higher yields,
better quality.

 Biosciences R&D

ITC Life Sciences and Technology Centre has created Biosciences R&D team to
design and develop several long-term research platforms evolving multi-generation
product concepts and associated claims that are fully backed by scientific evidence for the
Foods and Personal Care businesses. Recognising the unique construct of ITC in terms of

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 its strong presence in agriculture, food and personal care businesses, a convergence of
R&D capabilities is being leveraged to deliver future products aimed at nutrition, health
and well-being.

 Global Collaboration
ITC Life Sciences and Technology Centre has also initiated several research
collaborations with globally recognized Centres of Excellence to remain contemporary
and fast track its journey towards demonstrating multiple 'proofs of concept'. These
collaborations, covering identified species, are designed in a manner that enables ITC to
gain fundamental insights into several technical aspects of plant breeding and genetics
and the influence of agro-climatic conditions on the growth of these species.
 Master Design Facility

Catering to the need of ITC's Lifestyle Business is a contemporary master Design

Facility at Manesar, Gurgaon.It offers R&D facilities that have enabled the Company to
offer internationally benchmarked fashion collection every season.

 Relentless Commitment to Quality

Pursuing the Company's relentless commitment to quality, each business is mandated

to continuously innovate on processes and systems to deliver superior competitive
capabilities. All manufacturing units of the Company have ISO quality certification. All
manufacturing units of the Branded Packaged Foods businesses (including contract
manufacturing units) and hotels have stringent food safety and quality systems. All
Company owned units / hotels and almost all contract manufacturing units of the Branded
Packaged Foods businesses are certified by an accredited 'third party' in accordance with
'Hazard Analysis Critical Control Points' (HACCP) methodology.

 DISRUPTIVE INNOVATIONS AFFECTING ORGANIZATION

The year 2017 has been a remarkable year in terms of technology implementations and
also few of the biggest cyber breach has taken place. It has seen emergence of disruptive
innovative technologies like IoT, Crypto currency, AI, Virtual Reality etc but the biggest
reform that has taken place is the implementation of GST, which has eased the daily
operations of business.

 Cloud

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 India is growing through digital transformation where every size of business is adopting
digitalization in everyday work which makes their life easy but the core aspect of it is data.
“Today, digital transformation is the key to success for enterprises, SMBs and start-ups. At
the centre of this transformation is data making data management the prime focus for a
company’s IT strategy. We also introduced new consumption purchase models, improved all-
flash capabilities and hybrid cloud offerings that simplify moving data to and from the public
cloud. With HCI and our extended Data Fabric architecture, we wanted to simplify
management of applications and data across clouds and on-premises environments,” says
Anil Valluri, President, NetApp India and SAARC.

The ideal approach to achieve this balance is to mix the two with hybrid. The idea of
running all applications on cloud will be replaced with a more selective approach and having
the hybrid cloud will help them to do just that. This trend has already gained momentum in
the global market and has been well recognized by the analyst community.

The growing need for AI and data driven applications will drive a much larger number of
traditional organisations, than ever before to embrace digital and the cloud native approach as
a way forward.” Customers are always in favour of building a private cloud on hyper-
converged infrastructures and this trend will witness a major traction in 2018. It is expected
that many IT companies will deliver enterprise cloud platforms. The ongoing shift from on-
premise data centres to cloud model has opened up significant opportunities for service
providers in India. "By thorough understanding on the potential of India market, Sify has
invested heavily into data centres, cloud and network infrastructure which brings 95% of our
revenue generated from India. Our services model based on “less hardware, less people and
less licences” have struck the right chord with Indian customers," says Kamal Nath, CEO,
Sify Technologies.

Another technology that is coming up in Cloud is Edge computing. Enterprises will adopt
edge design in the infrastructure architecture to make the most of Cloud. “Edge computing
improves the overall efficiency of the cloud by keeping technology resources like compute,
storage, and networking, closer to users. We will see more enterprises use edge design
patterns in their infrastructure architectures to better leverage the benefits of the cloud,
without sacrificing speed or reliability.

 Internet of Things (IoT) & Artificial Intelligence (AI)

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 It is expected that 2018 will witness the growth of IoT. Connected devices will be smarter
and data will be used in a more constructive which will help organizations to have deeper
insights and financial gain. “2018 is likely to be the Year of IoT everywhere. Connected
devices will become smarter, more immersive and expectations will increase to convert data
to insights and financial value. Also, algorithms and data visualization templates have
evolved so that new use cases can take advantage of earlier ones.

Reiterating similar words, Robert Le Busque, Regional Managing Director, India,

Australia and New Zealand, Verizon opines, “IoT will become part of the fabric of an
organization in 2018 – the challenge will be how to integrate device management into overall
IT infrastructure in a way that doesn’t overwhelm the organization. This is where AI and
robotics will come into their own, offering intelligent automation of managed IoT
deployments cheaply and efficiently.”

Artificial Intelligence (AI) has become an important technology because of the consumer
products. A combination of AI and humans will be of greater benefit to society. “AI became
mainstream with consumer products like Amazon Alexa and Apple Siri, and Hitachi believes
that it is the collaboration of AI and humans that will bring real benefits to society.

Another disruptive technology called Augmented Reality will revolutionise the retail and
logistics in 2018. “Augmented Reality (AR) will be another big time change agent. Retail and
logistics will be disruptively revolutionised by AR in this year. 2018 will be the year of the
bots going far beyond the present field of airline reservations or to confirm bank account
details,” says Asoke K. Laha, President and Chief Executive Officer, InterraIT

 Cyber Security & Cryptocurrency

Cyber threats have grown manifold with the growing dependence of internet among
people. In 2017 we have witnessed few major cyber-attacks across globe where important
data has been compromised. The defenders of the cyber world are continuously evolving their
defence machanism around new technologies like machine learning, deep learning, and
artificial intelligence but the attackers are also not lagging behind. The only winning factor
for the defenders will be technology supported by human intelligence.

“The evolution of ransomware in 2017 should remind us of how aggressively a threat can
reinvent itself as attackers dramatically innovate and adjust to the successful efforts of
defenders. We must recognize that although technologies such as machine learning, deep

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learning, and artificial intelligence will be cornerstones of tomorrow’s cyber defenses, our
adversaries are working just as furiously to implement and innovate around them. With
evolution of technology cyber attacks will also get modified. Cyber criminals may demand
payments rather than ransoms to unlock data. Email will remain the common form of attack
for the criminals. Social engineering, targeted campaigns, spear phishing etc will be
leveraged by cyber criminals for attacks.

As organizations become more dispersed and adopt cloud platforms, they also present an
expanded attack surface for cybercriminals to launch multi-vector attacks. Web applications
will be increasingly targeted by hackers to steal data and disrupt businesses,” views Sanjay
Ramnath, Vice President Global Marketing, Barracuda Networks. Another area which is
smart homes will be compromised for ransom by cyber attackers. They will exploit the
security loopholes of the internet connected devices for attacks.

“In 2018, Cybersecurity must also evolve. First, organizations must recognize the
ineffectiveness of security-based, and rules-based, defenses on modern attacks and finally
adopt MDR. Second, organizations must adopt AI as a standard layer within their security
posture. Our own AI offers the only way to collect, analyze, and process the massive volume
of data produced by AI-driven cyberattacks,” suggests Sunil Gupta, President and Chief
Operating officer Paladion Networks.

India as a country is advancing from detact to respond when it comes to cyber security.
Data is of outmost importance and regulators are also forming data security and privacy
regulations. AI based security applications will fortify the defense mechanism as it offers
deeper insights by analyzing huge amount of data. Another trend which is making its way to
mainstream is cryptocurrency. Digital currency like Bitcoin, introduced in 2009, runs on a
peer-to-peer network called the blockchain.

 Personal Computers (PC)

PC industry holds high hopes in the year 2018 in terms of revitalization of PC growth.
The industry is banking on technologies like IoT, Virtual Reality, Artificial Intelligence
which will act as a catalyst to boost the PC sales. Not only this, as per statistics the consumer
PC market is growing quarter on quarter. Moreover, the market share of commercial PC
market has also improved due to large education projects introduced by different sates and
increased IT spending in BFSI and IT/ITES segment.

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 “2018 seems a year full of many interesting developments specially for the PC industry.
Many trends are like IoT, Virtual Reality, and Artificial Intelligence will definitely go a long
way in improving the PC user experience. We also see huge progress in gaming PCs with
laptops becoming more powerful and more thinner rivaling desktop gaming performance.
Virtual/Mixed Reality will enhance the gaming experience and make it truly immersive. On
the enterprise business front, year 2018 looks even more postive for PC industry. According
to leading research firm, business PC shipments are estimated to return to growth by 2018,
driven by faster Windows 10 replacement in many regions. Large education projects
improved the commercial PC market share. Moreover, major deals in the commercial
segment, backed by education projects across various States and spending from BFSI and
IT/ITeS verticals, will aid the increasing contribution of the commercial segment.” says
Chandrahas Panigrahi, CMO and Consumer Business Head, Acer India.

With the rise of popularity and interest in esports, the gaming landscape is gaining
momentum in the PC industry. Consumers are now looking for high-performance, sleek and
lightweight, thin, yet powerful laptops which will in turn leads to the growth of the ultra-thin
and light segment.

 3D Printing

A new revolution has arrived in the world of printing technology- 3D printing. The
printer vendors are believing that it will empower manufacturing and transform industries.
India is also considered as an improitant market for this new technology.

“We believe that digital transformation of manufactuing will be a key enabler of the next
Industrial Revolution. 3D Printing will contribute to democratizing manufacturing and
transforming industries, including the $6 trillion Asia-Pacific and Japan manufacturing
segment. India is a strategic hub for this significant shift and we are excited to bring the
cutting-edge Multi Jet Fusion technology to Indian customers across a variety of vertical
markets,” views Sumeer Chandra, Managing Director, HP Inc.

Restating similar words, Ritesh Gandotra, Director, Global Document Outsourcing,

Xerox says, “The rise of 3D printing is likely to lead to re-invention of many old products, as
well as the introduction of extraordinary new innovations. I believe 3D printing, is on track to
move beyond a mere emerging technology into a truly transformative one."

 Printers

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 In printer segment the latest trend that is prominent is the adoption of Inkjet printers
among the Enterprises and government segment and Canon has a wide range of offering in it.
Depending on the printing requirement, the customers choose their printers.

“The trends that we have seen are the consumers have more choices to make. The biggest
trend that we have witnessed is that Inkjet is taking a place in Enterprise and government
segment and that is the reason Canon has launched six new models this year. This gives us
the range to approach to our consumers.

Second is consumers are very focused on return on investment (ROI). Based on the
volume of printing they decide which range to go for and fortunately we have around 80
model in Laser and Ink printers together,” C Sukumaran, Director, Consumer System
Products, Canon. The growing number of startups will boost the demand for Multi-functional
Printer (MFP) as they will be offering new trending technologies. Konica Minolta is also
planning to expand its solution business by introducing DMS and Dispatcher phoenix
solutions.

The digital printing industry is undergoing a transformation with new and evolving
technologies and applications which is offering cost-effective and customized solutions. 2018
will observe more similar application as mobile printing, cloud, advanced security features
etc. are gaining grounds. Moreover, with groing number of SMBs in India, office printing has
widening scope and demand for MFPs will increase. Another factor that will boost the
segment is the introduction of GST which cannot be overlooked.

"Taking a look at the overall printing industry and business, despite the slowdown across
the globe, India’s printing industry promises to grow significantly. The digital printing
industry especially is seeing significant transformation with new technologies & innovative
applications providing cost-effective and customized solutions. Xerox has been at the
forefront when it comes digital printing and 2017 further strengthened our hold in this
segment with huge acceptance seen for our digital presses across categories.

 Mobility

Mobile phone has become an indispensable aspect of human life as it is an age of

connectivity. To better connect the people with each other mobile companies come up with
various features for an enhanced customer experience. Many handset companies came up

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 with all-screen devices in 2017 and replace the Touch ID with Face ID. To further improve
the experience, manufacturers may work on developing Fingerprint Sensor under the screen.

“This year, several mobile companies unveiled their products with a full screen.
However, having a real all-screen experience means no home button or fingerprint scanner on
the front. Some brands replaced the Touch ID with Face ID while some moved the fingerprint
scanner to the rear of the phone. In 2018 we will see many manufacturers working on
developing a Fingerprint Sensor under the screen,” says Sachin Batra, National Head of
Marketing and Sales, ZTE. On the other side, it is also true that we have witnessed a
renaissance in feature phone industry. It has made its come back among the consumers in a
big way. Features like 4G and bundling strategy with telecom service providers have
triggered the growth.

Talking about the telecom service providers, in 2017 telecom industry was undergoing a
consolidation. We have seen mergers and acquisition in the past year. In last few months,
operators are facing huge financial burden but the industry has seen growth in mobile data
consumption and it is expected that 2018 will be a year of innovation.

5G is another upcoming technology which will make its way in a much faster pace than
expected. A lot of investment has already been done into 5G. “5G will come faster than
predicted and it will cause big disruptions as it becomes the beginning of a new era for
connectivity. Even in its early stages, there has been heavy and widespread investment into
5G, with many providers and organizations already committing resources to test the new
equipment, technology, and uses for 5G. In fact, in a recent survey conducted by Ixia, it was
revealed that 96 percent of large technology companies plan to leverage 5G and 83 percent
will have 5G solutions deployed within the next 24 months. The transition from 4G to 5G
will present numerous business opportunities across multiple verticals.

 LABOUR UNREST (REASONS AND IMPACT)

ITC, which is expanding its manufacturing facility at Haridwar, is facing labour
unrest that has also affected its production. The unrest stems from a strike, which began on
Monday, by the factory workers, who are seeking revocation of the suspension of an
employee. The employee was recently suspended on disciplinary grounds.
ITC is facing an unsavoury situation after various trade unions decided to extend
support to these striking workers by holding a series of demonstrations at the Haridwar
industrial estate, where the factory is located. The matter has also come before the state

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 labour department, which is holding talks with both the striking workers and the management
to find an amicable solution. “So far, there had been a deadlock. But I have invited both the
striking workers and the management for talks on Saturday to end the deadlock,” said Vipin
Kumar, assistant labour commissioner, Haridwar. ITC officials remained tightlipped over the
strike but admitted the production was being affected.
ITC is expanding its manufacturing facility at Haridwar at an investment of Rs
300-400 crore. For this purpose, the Uttarakhand government has allotted eight-nine acres to
ITC to expand the facility. ITC would expand its business in consumer care and food items,
sources close to the development said.

 EMERGING POTENTIAL COMPETITION THROUGH FIRST

GENERATION ENTREPRENEURS
ITC believes in nurturing a talented pool of ‘proneurs’ – entrepreneurial
professionals who operate with a start-up mindset but with the crucial advantage of ITC’s
institutional resources. The ‘proneurial’ mindset, adaptive capacity and deep commitment of
ITC’s distributed leadership together with the inspiration to serve a larger national purpose
formed the fulcrum of the resilience demonstrated during these difficult times, and will
continue to be its strength in the years to come.
It is critical that the latent power of Next Generation Agriculture is unleashed to
raise farmer incomes and drive a virtuous cycle of consumption, investment and employment
whilst insulating the farmers from the threat of climate change by the large-scale promotion
of sustainable agricultural practices. The recent path-breaking reforms provide an
unparalleled opportunity to transform agriculture.

In the true spirit of Atmanirbhar Bharat, ITC has, over several decades, engaged
deeply with farmers to address these multi-dimensional challenges and co-create sustainable
solutions to raise rural incomes. Powered by ITC’s celebrated e-Choupal, and ITC’s social
investments, large-scale interventions have been implemented to enable climate-smart
agriculture, enhance productivity, promote value-addition, expand market access and exports.

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 REVENUES (last 5 years)
Revenue of ITC Limited from financial year 2016 to 2020

PROFIT & LOSS MAR 20 MAR 19 MAR 18 MAR 17 MAR 16

ACCOUNT OF ITC (in
Rs. Cr.)
12 months 12 months 12 months 12 months 12 months
Income
Revenue from operations 46,323.72 45,221.41 43,956.90 55,001.69 51,582.45
[gross]
Less: excise/sevice 1,187.64 788.74 3,702.23 15,359.78 15,107.18
tax/other levies
Revenue from operations 45,136.08 44,432.67 40,254.67 39,641.91 36,475.27
[net]
Total operating revenues 45,619.70 44,995.65 40,627.54 40,088.68 36,837.39
Other income 3,013.66 2,484.54 2,129.84 1,985.91 1,803.74
TOTAL REVENUE 48,633.36 47,480.19 42,757.38 42,074.59 38,641.13

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 PROFITABILITY

We can see from above graph that profitability of ITC has been successfully
increasing day by day and year by year, there is growth in profitability since last 5 years.

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 MARKET CAPITALIZATION

123
 SEGMENT REVENUES

ITC-FMCG Segment (Rs crore)

40000 35,878
34063
35000
30000
24,848 23,679
25000 22,913

20000
15000 12,875 12,535 11,357 10,537 9,751
10000
5000
0
16-Mar 17-Mar 18-Mar 19-Mar 20-Mar

FMCG-Cigarettes FMCG-Others

After 4 consecutive years of decline, Indian cigarette industry reported an increase of

1.5% in 2018. During the same period, retail sales value has increased from Rs. 568 billion to
Rs. 831 billion. Moreover, share of legal cigarettes declined considerably from 21% in 1981-
82 to mere 9% by 2019. Furthermore, 13% increase in cigarette taxes with effect from 1st
February 2020 will provide further fillip to the large. There is volumes drop in last 3 years.

ITC-Paperboards, Paper & Packaging Revenue

(Rs Crore)
6200
6000
5800
5600
5400
5200
5000
4800
Year 16-Mar 17-Mar 18-Mar 19-Mar 20-Mar
Series1 5328 5,363 5250 5860 6107

Value-Added Paperboards (VAP) for FMCG, Pharma, Publishing and Food & Beverages
industries. The Business sustained its leadership position in the sale of eco-labelled products, volumes
of which grew by appx. 33% in FY19. Thus, this segment services well the in-house

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requirements of cigarettes & FMCG segments of ITC. We can see successful increase in
revenue for year 2020.

IT C - H otel B u ssi n ess Reven u e (Rs Crore )

2500

2000

1500

1000

500

0
Year 16-Mar 17-Mar 18-Mar 19-Mar 20-Mar
Series1 1357 1,414 1,495 1,747 1,926

In total ITC includes 110 properties over 70 locations. ITC Hotels work on Asset light
strategy, managed properties account for 50% of ITC hotel group. The Brand names under
ITC include ITC Hotels (Luxury), Welcom hotels (Upper-Upscale), Fortune (mid market to
up-scale segment), Welcom Heritage (Leisure & Heritage).The hotels Business severely
impacted because of outbreak of COVID-19 pandemic towards the end of FY20.

IT C - AGRI B US S INE S S RE VE NUE (RS

CRO RE )
12000

10000

8000

6000

4000

2000

0
Year 16-Mar 17-Mar 18-Mar 19-Mar 20-Mar
Series1 7,563 8,385 8,155 9,565 10,454

The agri business provides inputs to the Food & Beverages Business. Strong revenue
growth during FY20 driven by trading opportunities in oilseeds & pulses as well as scale-up
of the value-added portfolio, especially spices, frozen shrimps & frozen snacks. Subdued

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demand for leaf tobacco in international markets, relatively steeper depreciation in currencies
of competing origins & adverse business mix weighed on Segment Results.

ITC is a market leader in organized cigarettes industry in India. ITC stands at 79%
market share in cigarettes segment in volume terms. Secondly, Godfrey Phillips India Ltd
secures 11% share & VST Industries Ltd at 8%.

Over last 10 years the revenue contribution from other FMCG business increased from 12%
to 22%. FMCG Brands of ITC have created significant market place with quality preference
as well as popularity. Even though there were large brands already securing consumer
preference. But ITC brands secured vast market holding.

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 AUDITORS
Chartered Accountants
(Firm’s Registration No. 302009E)
Shyamak R Tata
Kolkata Partner
22nd May, 2015 (Membership No. 38320)

Auditor's Responsibility
Our responsibility is to express an opinion on the Company's internal financial
controls over financial reporting with reference to these standalone financial statements based
on our audit. We conducted our audit in accordance with the Guidance Note on Audit of
Internal Financial Controls Over Financial Reporting (the "Guidance Note")and the Standards
on Auditing as specified under section 143(10) of the Companies Act2013 to the extent
applicable to an audit of internal financial controls and both issued by the Institute of
Chartered Accountants of India.

Our audit involves performing procedures to obtain audit evidence about the
adequacy of the internal financial controls over financial reporting with reference to these
standalone financial statements and their operating effectiveness. Our audit of internal
financial controls over financial reporting included obtaining an understanding of internal
financial controls over financial reporting with reference to these stand-alone financial
statements assessing the risk that a material weakness exists and testing and evaluating the
design and operating effectiveness of internal control based on the assessed risk. The
procedures selected depend on the auditor's judgment including the assessment of the risks of
material misstatement of the financial statements whether due to fraud or error.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a
basis for our audit opinion on the internal financial controls over financial reporting with
reference to these standalone financial statements.

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128
129
 LISTING STATUS & SCRIP CODES – BSE & NSE

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Global Listings on International Stock Markets – The Stock Exchange,
Mumbai Stock Exchange, National Stock Exchange of India LTD, MCX-SX
Stock Exchange, Luxembourg Stock Exchange

Share Price Face Value is 1

Current Market Value of ITC is ( Rs. Cr.) 252,762

Annual High Low figures of ITC are 157.10 & 239.20 respectively

P/E Ratio of ITC is 19.09

 SHAREHOLDING PATTERN

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 GDR, 0.12% Promoters , 0%

Foreign
Institutions,
12.78%

Nbanks Mutual
Funds, 9.13%
Financial Institutions,
33.32%

Others, 31.79%

General Public,
12.87%

Promoters Foreign Institutions Nbanks Mutual Funds Others

General Public Financial Institutions GDR

From above table and pie chart we can see share holding pattern of ITC Ltd. As it
represents no of shares are 12308844231 (100%) has been distributed such as promoters with
no of shares 0 (0%), foreign institutions 1572762436 (12.78%), Nbanks mutual funds
1123745686 (9.13%), others 3912560618 (31.79%), general public 1583700699 (12.87%),
financial institutions 4101572767 (33.32%), GDR 14502025 (0.12%) respectively.

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 PHILOSOPHY

The cornerstones of ITC's governance philosophy are trusteeship, transparency,

empowerment & accountability, control and ethical corporate citizenship. ITC is a
professionally managed organization and the core value underlying our corporate philosophy
is "trusteeship". We believe this organization has been handed to us by the various
stakeholders in "trust" and we as professionals are the "trustees" of these stakeholders.

It is our responsibility to ensure that organization is managed in a manner that protects

and furthers the interests of our stakeholders. We recognize society as an important
stakeholder in this enterprise and therefore it is part of our responsibility to practice good
corporate citizenship. It is also our belief that to serve the interests of our stakeholders in
perpetuity, we must build ITC into an institution whose dynamism and vitality are anchored
in its core values.

ITC’s Corporate Governance structure, systems and processes are based on two core
principles:

(i) Management must have the executive freedom to drive the enterprise forward without
undue restraints,

(ii) This freedom of management should be exercised within a framework of effective

accountability.
 Trusteeship recognises that large corporations, which represent a coalition of interests,
namely those of the shareholders, other providers of capital, business associates and
employees, have both an economic and a social purpose, thereby casting the
responsibility on the Board of Directors to protect.
 Transparency means explaining the Company’s policies and actions to those to whom it
has responsibilities. Externally, this means maximum appropriate disclosures without
jeopardizing the Company’s strategic interests. ITC believes transparency enhances
accountability.
 Empowerment is a process of unleashing creativity and innovation throughout the
organisation. Empowerment is an essential concomitant of ITC’s first core principle of
governance that management must have the freedom to drive the enterprise forward. ITC
believes that empowerment combined with accountability provides an impetus to
performance and improves effectiveness, thereby enhancing shareholder value.

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  Control ensures that freedom of management is exercised within a framework of checks
and balances and is designed to prevent misuse of power, facilitate timely management of
change and ensure effective management of risks. ITC believes that control is a necessary
concomitant of its second core principle of governance that the freedom of management
should be exercised within a framework of appropriate checks and balances.
 Ethical Corporate Citizenship means setting exemplary standards of ethical behaviour,
both internally within the organisation, as well as in external relationships. ITC believes
that unethical behaviour corrupts organisational culture and undermines stakeholder
value. Governance processes in ITC continuously reinforce and help realise the
Company’s belief in ethical corporate citizenship.

 ACTION TAKEN BY SEBI

The Securities and Exchange Board of India (SEBI) slapped a penalty of Rs 5 lakh on
an executive of diversified group ITC Ltd for failing to make disclosures about her
shareholding after selling over Rs 35 lakh worth shares of the company last year.
 SEBI said in an order that it is imposing "a penalty of Rs 5 lakh on the notice viz,
Chandana Ghosh" for failing to make disclosures to ITC and the relevant bourses as
mandated under the norms.
 According to Sebi rules, an officer of a listed company has to disclose to that company
and the stock exchanges if the change in their shareholding has exceeded Rs 5 lakh in
value or 25,000 shares or 1 per cent of the total shareholding.
 Sebi found that Ghosh, head-human resource and competency development with ITC, had
offloaded 10,000 shares of ITC amounting to Rs 35,27,078 on July 11, 2013 but had
failed to make the disclosures.

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  "The notice (Ghosh) being a 'officer' of the company was under an obligation to disclose
the change in shareholding that exceeded the value of Rs 5,00,000 to the company and the
stock exchange, as required under the PIT (Prohibition of Insider Trading) Regulations,"
Sebi said.

 INVOLVEMENT IN SCAMS
GST officers arrest 4 in 3 different cases of ITC fraud of Rs 178 crore

GST officers have arrested four persons in three different fake invoicing cases involving
total input tax credit (ITC) fraud of Rs 178 crore, the Finance Ministry said on Monday.

 "The officers of Central Goods and Services Tax (CGST) Commissionerate, Delhi
North… have unearthed a network of fictitious firms to generate goods-less invoices and
pass on fake ITC to multiple beneficiaries.
 In all, four individuals were arrested in three different cases.
 The total ITC involved in the three cases is Rs 178 crore," the Ministry said in a
statement.
 In one case, four non-existent firms were created by the main perpetrators to pass on ITC
of Rs 54 crore, primarily to 14 other firms. These firms were not only involved in issuing
fake invoices on commission basis but also used such invoices for claiming IGST refund
on export of goods. "The main operators behind all these firms, Vikas Goyal and Gopal
Aggarwal have confessed to their involvement in running this web of fake firms and
were arrested on February 12," the Ministry added.
 In the second case, investigations revealed that one Mohinder Kumar received fraudulent
GST ITC of Rs 111 crore in his two firms– VMW Enterprises and Shree Bahadur Steel.

135
 Company — from several bogus firms and passed on this credit to several other firms
without actual supply of goods. Kumar was placed under arrest on February 13, it added.
 In another similar case, one Surender Kumar Jain, Director of VDR Colors and
Chemicals Pvt Ltd & AV Metals Marketing Pvt Ltd and proprietor of Surender Kumar
Jain was found involved in availing ineligible ITC of Rs 13 crore on the basis of invoices
issued by non-existent firms. Jain was also arrested on February 13, the Ministry said. It
further said since the inception of GST, Central Tax, Delhi Zone, has made 25 arrests in
various cases involving GST evasion amounting to more than Rs 3,969.65 crore.

 INSIDER TRADING ISSUES

Insider Trading & SAST disclosures for ITC Ltd.The latest disclosure under SEBI
Prohibition of Insider Trading regulations was made by SARADINDU DUTTA in ITC Ltd.
where Disposal of 35,000 Equity Shares done at an average price of Rs. 217.8 was reported
to the exchange on April 7, 2021.

There were no SAST disclosures made for ITC Ltd. Insider trades are disclosures
under SEBI (Prohibition of Insider Trading) Regulations, 2015 ([Regulation 7 (2) with 6(2)]
made by corporate insiders: promoters, officers, directors, employees and large shareholders
who are buying and selling stock in their own companies.

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 STANDARD & POOR'S CORPORATE COVERNANCE SCORES OF
ITC

In the first of its kind S&P Environmental, Social and Corporate Governance
(ESG) ratings released recently, ITC ranks second among top Indian companies. The ESG
India Index launched by Standard and Poor, CRISIL and KLD Research & Analytics
comprising 50 companies, is the first investible index of companies whose business strategies
and performance demonstrate a high level of commitment to meeting environmental, social
and governance standards.

These companies were drawn from the largest 500 companies listed on the National
Stock Exchange of India through a two-stage screening process. The performance on ESG
parameters assures investors that their portfolio is consciously balancing the interests of all
stakeholders and, thereby, creating a platform for strong long-term performance.

 CRISIL RATING

CRISIL Ratings has reaffirmed its ratings on the bank facilities of ITC Limited (ITC) at
'CRISIL AAA/Stable/CRISIL A1+'.

Total Bank Loan Facilities Rated Rs.1750 Crore

Long Term Rating CRISIL AAA/Stable (Reaffirmed)

Short Term Rating CRISIL A1+ (Reaffirmed)

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 Major Awards and Achievements of ITC in last 5 years

Savlon Grand Prix 2018 ,

3
ITC's leading hygiene brand Savlon, became the first Indian
brand to win the Grand Prix for 'Creative Effectiveness' at the
coveted Cannes Lions 2018.

SABRE Awards South Asia 2018

ITC received the 'Diamond Award for Excellence in Public
Relations' (ITC Aashirvaad) and 'Gold Award in the consumer
products category' (ITC Classmate) at the SABRE Awards South
Asia 2018.

Travel+Leisure India & South Asia 'India's Best Awards

2018'

ITC Hotels was awarded the Best Luxury Hotel Chain, New
Delhi - Best Airport Lounge by Travel+Leisure India & South
Asia at the 'India's Best Awards'.

Porter Prize 2017 for 'Excellence in Corporate Governance

and Integration'

ITC has won the prestigious Porter Prize 2017 for 'Excellence in
Corporate Governance and Integration' and for its exemplary
contribution in 'Creating Shared Value' (2017).

ITC's Savlon wins big at Cannes 2017

ITC's leading hygiene brand Savlon's innovative 'Healthy

Hands Chalk Sticks' initiative has bagged 7 Lions at the
coveted Cannes Lions 2017.

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CERTIFICATIONS
 ISO 14001: Environment Management Systems
All manufacturing Units of ITC, all major hotels and the ITC Life Sciences &
Technology Centre at Bengaluru hold this certification.
 OHSAS 18001: Occupational Health & Safety Management Systems
All manufacturing units of ITC have this certification.
 Food Safety: ISO 22000/HACCP Food Safety Management System:
ITC Maurya, ITC Mughal, ITC Maratha, ITC Grand Central, IT Windsor, ITC Kakatiya,
ITC Rajputana and WelcomHotel Sheraton New Delhi. Platinum rating by Indian
Green Building Council (IGBC) - Green Factory Building
Cigarette Units at Saharanpur and Bengaluru

AWARDS
 5 star rating in Health and Safety Management by British Safety Council
Cigarette factory at Munger, Bengaluru, Saharanpur, Pune and Kolkata
 Safety Innovation Award 2012 by Institution of Engineers (India)
Cigarette Unit at Bengaluru
 Energy Efficient Unit Award by CII National Energy Management Campaign 2012
Cigarette factory at Munger
 Green Tech Silver Award in FMCG Sector by Green Tech Foundation
Foods Unit at Haridwar
 Certified for Forest Stewardship Council Chain of Custody (cardboard packaging,
corrugated paper packaging, adhesive labels) by Rainforest Alliance
Packaging and Printing Unit at Tiruvottiyur
 First Pulp & Paper Unit to be certified as "GreenCo" by CII - Godrej Green
Building Centre
Paperboards and Specialty Papers Unit at Bhadrachalam

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 FORWARD LOOKING STATEMENTS OF THE TOP MANAGEMENTS
This presentation contains certain forward-looking statements including those describing
the Company’s strategies, strategic direction, objectives, future prospects, estimates etc.
 Investors are cautioned that “forward looking statements” are based on certain
assumptions of future events over which the company exercises no control.
 Therefore there can be no guarantee as to their accuracy and readers are advised not to
place any undue reliance on these forward looking statements.
 The Company undertakes no obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events, or otherwise.
 These statements involve a number of risks, uncertainties and other factors that could
cause actual results or positions to differ materially from those that may be projected or
implied by these forward looking statements.
 Such risks and uncertainties include, but are not limited to: growth, competition,
acquisitions, domestic and international economic conditions affecting demand, supply
and price conditions in the various businesses in the Company’s portfolio, changes in
Government regulations, tax regimes and other statutes, and the ability to attract and
retain high quality human resource.

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