ORDER MANAGEMENT PAGE REVAMP - DESKTOP

January 2021
Order Management Page Launch

• How to access – another section in Orders &

Reviews (check out screenshot)

• Old interface will still be available to ensure that your

operations will not be affected during the transition.

• Survey link will be sent out to Sellers. Selected

sellers will be tapped for 1 on 1 interviews.

Entry point in Seller Center

INTRODUCTION
In this module, you will understand what are the changes made to the Order Fulfilment Tabs
and it can help you create a better fulfilment process.

WHAT YOU’LL LEARN

1. Understand the changes and new features in Order Fulfilment Tabs

2. Apply the new updates to your fulfilment process

Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

OVERVIEW New
• Streamlined distinction of orders based on
order status
• Fulfilment performance overview
dashboard
• New tabs
• Ability to search for orders, customers,
products across all tabs

Old
FULFILLMENT METRICS DASHBOARD
• Different fulfillment metrics will be available at the top of the page with the target and Seller’s status
• Metrics include Cancellation Rate, Ship on Time, Next Day Fulfillment Rate, and Package Not Ready
SEARCH CAPABILITIES
Enhanced search capabilities to help you easily filter to specific orders:
• You can now search at SKU level, customer level, tracking number etc.
• Each tab will have different search capabilities to support targeted actions required by seller

New

Old
SEARCH CAPABILITIES
Enhanced search capabilities to help you easily filter to specific orders

New
ORDER FLAGS
Guarantee orders
• There will be a flag/indicator
on order level
• Please handover your parcel
to the shipping provider
within the SOT SLA deadline
Current Order Order Management
Management Page Revamp

Unpaid Unpaid
• Orders with no selected payment method

Pending To Pack
• Orders with a selected payment method but no shipping label
and/or packing list printed yet

Ready To Ship To Ship

• Arrange Shipment Orders that have printed shipping label and/or packing list
• Handover Orders that are packed and ready for pick-up / drop off

Shipped Shipping

• Orders that have been picked-up but not yet delivered

Delivered Delivered
• Orders that have been delivered
ORDER FULFILLMENT PROCESS

Click Create
Package and Pick and Pack Click Arrange Handover your
Print to Print the your order Shipment parcel
documents
ORDER FULFILLMENT PROCESS

Click Create
Package and Pick and Pack Click Arrange Handover your
Print to Print the your order Shipment parcel
documents

To Pack Tab
To Ship Tab
ORDER FULFILLMENT PROCESS
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

 Unpaid To Pack To Ship Shipping Delivered

1
New Features
1. Enhanced search filters,
including tracking number,
customer name
2. Ability to contact customer

Note: Cash On Delivery (COD) orders will not be in this tab & there are no Bulky actions on this page.
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

 Unpaid To Pack To Ship Shipping Delivered

New Features 1

1. Enhanced search filters

3
2
2. Mass export order
details in .xls format
3. Easy filter for orders
which have picklist
printed
 Unpaid To Pack To Ship Shipping Delivered

New Features
4. Print Shipping Label – order 5
level printing of shipping label
and movement to To Ship6a
5. Mass button to print different
documents

4
 Unpaid To Pack To Ship Shipping Delivered

New Features
6. Mass Print Pick List - order will
stay in To Pack tab 6a 7

7. Mass Prints Shipping Label or 6

Packing List - order will be
moved to To Ship
Unpaid To Pack To Ship Shipping Delivered

Template Change - Mass Export New

New Columns
1. Added Guarantee indicator for LazMall
2. Added Delivery type
3. Added Delivered date
4. Downloaded format will be .xls
Old
Unpaid To Pack To Ship Shipping Delivered

New Document – Packing List

1. Document has order-level information,
which makes packing and overall
1
fulfillment easier.
2. The SKUs included in the orders are
listed along with other SKU information
(ex. Quantity, Variation)

2
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

 Unpaid To Pack To Ship Shipping Delivered

To Ship – Overall Features

New Features 33
1. Packed Order
2. Ready to Ship Order
3. Status Filters (based on the
needed next step) 1

2
 Unpaid To Pack To Ship Shipping Delivered

To Ship – Overall Features

4. You can still print

documents on this tab
4
5. Split packages under a
single Order Number

5
Unpaid To Pack To Ship Shipping Delivered

To Ship – Arrange Shipment/Packed Status

New Features
1 2
1. Click Arrange Shipment for
selection of orders
2. Upload mass Arrange Shipment
file with Tracking Number
1
 Unpaid To Pack To Ship Shipping Delivered

To Ship – Arrange Shipment/Packed Status

3. Click 'Recreate package' to shift
packages back to “To Pack” tab
for re-adjustment

Note: Recreate Package can only be

done to orders in Packed status

3
RECREATE PACKAGE PROCESS
 Unpaid To Pack To Ship Shipping Delivered

To Ship – Handover/Ready to Ship Status

New Features
1 1. After you click “Arrange Shipment”, the
parcels move to “Handover" section
2. Handover actions will be provided e.g.
Waiting For Pick Up or To Drop Off
3. A failed pickup attempt notification is
available with the date of failed pickup
and reason
4. Click on “Logistics status” for tracking
3 4
2

3
LOGISTICS STATUS PAGE
New Features
1. Logistics Status page will be available after
Arrange Shipment is clicked
2. Parcel journey will be mapped all the way to
delivered / failed delivery and if returned to you
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

 Unpaid To Pack To Ship Shipping Delivered

New Features:
1. Enhanced search filters
2. Start to track the logistics 1
status

2
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

Unpaid To Pack To Ship Shipping Delivered

New Features
1. Enhanced search filters
2. Track the logistics status 1

2
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

ORDER DETAIL PAGE
New Features:
1. Cleaner interface to show order 2
details
2. Cellphone number is only
available for DBS and DG Sellers
3. Payment Information is more
detailed with the voucher
breakdown 3
Agenda
1. General Changes

2. Unpaid Tab

3. To Pack Tab

4. To Ship Tab

5. Shipping Tab

6. Delivered Tab

7. Order Detail Page

8. Process for DG and DBS Orders

DIGITAL ORDERS PROCESS
New Features: 1
1. All new digital orders will 2
flow into To Pack tab
2. Search for them via the
Delivery Option filter
3. Confirm Delivery after
successfully issuing the
digital order to your
3
customer
DIGITAL ORDERS PROCESS
DBS ORDERS PROCESS

Click Create
Click Arrange Deliver parcel to
Package and Pack your order Confirm Delivery
Shipment your customer
Print

To Pack Tab
To Ship Tab
To Ship Process for DBS Sellers

New Features
1. For Delivered by Seller orders: Click
“Arrange Shipment” and it will move to the
‘Handover' section
2. For DBS orders: You can update 'Delivered'
or 'Failed Delivery' with Electronic Proof Of
Delivery (ePOD) upload option
2

2
1

Pop-up to upload ePOD

for DBS orders
Current Order Order Management
Management Page Revamp

Unpaid Unpaid
• Orders with no selected payment method

Pending To Pack
• Orders with a selected payment method but no shipping label
and/or packing list printed yet

Ready To Ship To Ship

• Arrange Shipment Orders that have printed shipping label and/or packing list
• Handover Orders that are packed and ready for pick-up / drop off

Shipped Shipping

• Orders that have been picked-up but not yet delivered

Delivered Delivered
• Orders that have been delivered
ORDER FULFILLMENT PROCESS
ORDER FULFILLMENT PROCESS

Click Create
Package and Pick and Pack Click Arrange Handover your
Print to Print the your order Shipment parcel
documents