TEST NUMBER 1:

TEST NUMBER 2:
TEST NUMBER 3:
W = Waiter C= Customer

W : Are you ready to order ?

C : Well , yes .
W : Here’s the menu !
C : Do you guys have any special dish today ?
W : Yes , we have seafood salad as the special dish today .
C : Okay , I’ll have one seafood salad for the starter. I just have a few
questions about the seafood salad
. What kind of sauce does the seafood salad come with ?
W : I believe the sauce is made with olive oil , vinegar , yogurt , mayonnaise
, mustard and fresh lemon .
C : Sound delicious . Could I have the dressing on the side ?
W : You mean on a separate plate ?
C : Yes
W : Okay , it’s usual to serve the dressing with the salad .
C : I understand . I’m on a diet and I have to watch my fat levels.
W : Of course , sir . I’ll make a note for the chef .
C : Have you got any meat that isn’t covered in egg or breadcrumps for the
main course ?
W : I suggest you try the Florentine steak . It’s a popular dish in Italy ,
cooked in the most simple way
possible , with a little olive oil and seasoned with salt and black pepper ,
then grilled to a medium rare
perfection .
C : That’s what I want . What does it come with ?
W: It’s served with white beans
C : Not for me , thanks.
W : Okay , sir !
C : One more thing , I see the tuna steak comes in a tomato sauce . Would it
be possible not to put any
salt in the sauce ?
 W : I’m afraid the sauce is already prepared , sir . You could order the tuna
without sauce , and I’ll make
a note of your request for no salt with the fish.
C: Thank you .
W : And what would you like for dessert ?

C : Do you have any recommend ?

W : Because you are on a diet , I suggest you having tropical fruits or drinks
for dessert .
C : Thanks , ill have an apple juice .
W : Do you want anything else .
C : I think that’s all
W : Okay sir , wish you have a delicious dinner !
C : Thank you
TEST NUMBER 4:
TEST NUMBER 5:
G : Giám đốc nhân sự T : Trưởng bộ phận tổ chức sự kiện

T : Shining Hotel. Linh speaking? How can I help you

G : Hello. I’m calling from the Star Entertainment Group. Is that the Event
Department?
T : Yes, that’s right. How can I help you?
G : Listen. My company is having a 30th anni party this weekend. We’re
expecting a lot of people, and we need some food - a buffet. Can you do the
catering?
T : This weekend. Sure. Just give me some details. How many guests are
you expecting?
G : We’re not sure yet. Maybe around 1900 including guests and staff.
T : I know it’s impossible to get an exact number but can you confirm the
guest number 3days before.
G : Ok. How much will it cost? Can you give me an estimate?
T: Well. It’s depends on that kind of buffet you want. It formal or informal?
It’s breakfast, lunchtime or dinner?
G: It’s an evening event but I want it to be very casual & relaxed
T: Yes. I will give you some menu options. Then you can see the price per
head and make your selection.
 G: Yes, great. My email.... What about the location for the event? Do you
have any suggestions for me?
T: So, I think the outdoor location behind the main lobby of the hotel is a
great place. The space next to the swimming pool and many banquet tables can be
placed there. I'll send you a few photos of the parties we had there.
G: Good.
T : Will they do the drinks?
G : Oh, that’s right. Sorry, I forgot to mention that. We’d like some red
wine, some tea and coffee.
T : Ok. How much time do we have to prepare the buffet and clean up after?
G : Good question. We plan the party to start around 7 p.m and end at 11
p.m. Are there any problems?
T : No problem. I will send an email to confirm the information. Call me if
you need anything more to the party.
G : Yes. Thank you.
T : You are welcome. Pleased to serve you. Thank you
G : Goodbye
T : Goodbye. See you soon.
TEST NUMBER 6:
T: Tour guide V: Visitor from the USA

T: As you can see, we have just arrived in Ban Gioc Waterfall. This is one of
the most extraordinary waterfall in Vietnam. Located in the northeastern province
of Cao Bang, the falls are 30 metres high and 300 metres across, making Ban Gioc
the widest – but not the highest – waterfall in the country.
V: Wow! That’s sound great!
T: Yeah! You know, we are admiring the beauty of one of the 4 largest
cross-border waterfalls of the world generally, and particularly among the most
famous in Vietnam. For the last few years, there has been a surge of tourists who
cross the globe to observe its uniquely exotic, natural beauty.
V: Really? What makes people love this place so much? Are there any
interesting or mystical myth about this waterfall?
T: As far as I know, what makes Ban Gioc Waterfall scene captivating is its
extraordinary flow of water running dazzlingly along stair-like moulds, which
looks like a giant doorstep of mother nature. This seductive charm is undoubtedly a
major factor that attracts tourists from all over the world.
 V: Oh, fantastic! Hm… Can you recommend other places in the surrounding
area that I should go when traveling to Ban Gioc waterfall?
T: You can visit several places like Nguom Ngao Cave, Thang Hen Lake,
Ma Phuc Pass…
V: Uhhh… What about Pac Bo cave? As far as I know, Pac Bo cave is
where Uncle Ho stayed and contemplated the future of a revolution is recognized
as a national historical monument.
T: That’s right! In addition to the cave, Pac Bo site includes Lenin stream,
Uncle Ho commemoration house, Lung Lan cave,… Here lies the most credible
evidence of Uncle Ho’s plain lifestyle, his major contribution to the war as well as
his plans for better civic welfare.
V: That's really remarkable! You are really a genius!
T: I'm glad you liked this place. I am also happy that you are satisfied with
the information that I have shared.
V: Hope next time I visit Vietnam, I’ll meet a tour guide who is as
passionate as you.
T: I hope you enjoy this tour and see you next time.

TEST NUMBER 7:
A: I’d like to check in
B: Good morning, can I see your ticket and passport please?
A: Here you go
B: Please wait for a few more minutes, I’ll give you the boarding pass.
A: I’ve been waiting for almost 30 minutes to check in! It’s awfully slow! I
have a very important meeting soon, so hurry up, I’m getting late!
B: I’m so sorry to hear that! I understand that you’re very unpleasant about
this. Here is boarding pass and passport.
A: Good! I will leave a review about your awful customer’s service. And
also, you have no promos, offers or solutions to make up for my experience?
B: May I offer you a free meal on plane and a 30% discount voucher for
your next flight with us? And we’ll do our best to improve our customer’s
experience in the near future.
A: I’ll take it, but I will leave a review about my experience. I hope that your
service will improve the next time I use your service.
B: Thank you for understanding. I hope you enjoy your flight. See you next
time.
A: Ok, goodbye
 TEST NUMBER 8:
B: Good morning, this is Vitours Company, B speaking. How may I help
you?
A: Hi, my name is..... I'm a traveller from England, just arrived to Hanoi 2
days ago. I've heard that Hanoi has lots of interesting foods. So I'd like to ask if
you have any kind of short food tour?
B: Oh yes Mr...., we have the exact suitable tour for you. How many people
are there in your group or you take on this by yourself?
A: There's only me and my wife
B: Alright. So, you will spend 3 hours travelling with our tour guide and
some other foreigners trying out some Hanoi's famous cuisine.
A: Woa, I'm already exciting right now. Can you give me the itinerary of the
tour?
B: Certain.We'll meet you and your partner at your hotel by 7p.m. You will
have a backseat on motorbike and begin riding to the vibrant Old Quarter. You'll
be immersed in the sounds and colors of the night and will get to enjoy some great
street foods from the local vendors. There are tons of delicious food there, but you
definately don't want to miss Trang Tien ice cream on Trang Tien street. I
guarantee it is very worth to try. 8.30p.m, we'll be moving to Ngoc Lam cuisine
street, where you can taste stunning Vietnamese traditional dishes such as pho,
chao long, bun ngan, bun bo Hue... 9.15, you can choose whether to try some egg
coffee at Cafe Giang or enjoy a cocktail at the West Lake bar. 10p.m we return you
to your hotel and say goodbye.
A: My mouth is watering right now.
B: And haven't I mentioned? The tour only cost 40$ per pax.
A: Really? 40$/pax?
B: You don't hear it wrong Mr...., Only 40$.
A: We surely will book this tour. Oh right, how do we pay?
B: You can pay for the tour through Paypal or you can give the cash direct to
our tour guide.
A: Alright, thank you.
B: Thank you for using our service. Have a good day Mr....
TEST NUMBER 9:

[T] tour guide [T’] tourist

 T: Good morning ? I’m A, tour guide of Hanoi Tourist. So, now I ‘m gonna
introduce the itenerary about one day tour in Hanoi. You need to wake up early at
5:30am, then we will depart to the Ba Dinh square which is located in front of the
Ho Chi Minh mausoleum for a very special ceremony of the National Flag Rising.
Then, at 6 :30 am we move to Hoan Kiem lake which is the famous destination for
locals and tourists. At 7am we head to the Old Quarter for a typical breakfast with
a bowl of Pho and some iced coffee or egg coffee. After the breakfast, you can take
a walk to explore and discover the Old quarters which has a lot of vendors, ancient
houses, small alleys and so many interesting things that you’ve never seen in your
life. In the afternoon, at 2pm we take the bus to go to Bat Trang ceramic village
which is famous for ceramic and pottery products of high quality. After that, at
4pm we move to West lake. You can go around the lake by motorbike to see and
feel the charm of Westlake. However, you have to pay for the motorbike if you
rent. In the evening, ẹnjoy free time in Sofitel Legend Metropole Hanoi. So that is
one day tour in Ha Noi. Does anyone have a question?
T’: So, You said that Hk lake is famous for locals and tourists. So, What are
some facets that make Hk lake renowned?
T: As you know, Hk lake is well- known for history, achitecture such as
Ngoc Son temple, Turtle tower. Moreover, the vibe around the lake is fresh and
people really enjoy exciting and peaceful at the same time.
T’: I see. So We have to pay the breakfast in the Hanoi Old Quarters by
ourselves?
T: Yes, It’s not included in the price of the tour
T’: I see. When we go to BT ceramic village, Can we produce our products?
I’m really into creating handmade product. I have a cup that my friend made when
he paid a visit in HaNoi in 2018. So Can we do it?
T: Of course, Just spending 40.000-60.000vnd, you can become a real potter
who is spoiled for creating finished products from clay and turntables.
T’: Sound great. So do you have some suggestions for a night? Because we
have only one day in Ha Noi so we wanna find out Hanoi’s night life.
T: You can go to Walking street and participate in so many activities on
street so that you can feel about Hanoi’s hectic night life. You should move to Ta
Hien which is small and crowded street. You can find variety of best Hanoi foods
such as banh mi, nem chua and especially beer. You can go for it
T’: Thanks for your advices. I’m really excited about one day tour in Hanoi.
I believe that we will have remarkable experiences in Hanoi.
T: I hope so. See you tomorrow.
 TEST NUMBER 10:
A: Good morning. Welcome you to Gourmet Restaurant.
B: Good morning. Do you have any free tables?
A: Of course. For how many people, madam?
B: Only me, please.
A: So…, please follow me to no.5 table by this way.
Are you ready to order?
B: Yess. I’m so hungry now
A: Here’s your menu.
B: What do you recommend?
A: Yeah, today we have French onion soup, seafood special and tasty baked
camembert.
B: French onion soup? That sounds good. How does it cook?
A: it’s a delicious homemade soup made with beef and onions comes with
Swiss cheese and breadcrumbs
B: oh, sorry, i’m allergic to beef.
A: Hmmm, if you have the allergy to beef, i think you can order tasty
banked camembert. We coated it in breadcumbs and serve with salad. This is a
vegetarian dish and does not take much time to prepare.
B: Great, i love salad. So how about the main coures?
A: we have 3 main courses today, but because you’re allergic to beef, so i
will recommend you 2 dishes. The first one is spicy barbeque chicken. It’s was
marinated in lemon juice, chilli, olive oil, garlic, and then barbequed. The second
is donna’s veggie burger for vegetarians.
B: OK, so let me order 1 tasty banked camembert for apptizers and 1 spicy
barbeque chicken for main courses.
A: Would you like something for dessert? We have traditional summer
pudding served with cream, creamy chocolate mousse and fresh fruit salad include
pineapple, peach, orange, banana, kiwi anh strawberry.
B: Give me 1 creamy chocolate mousse and 1 fresh fruit salad please.
A: Do you need anything else, madam?
B: No, thanks.
A: So please let me confirm your order.
You order 1 tasty banked camembert, 1 spicy barbeque chicken, 1 creamy
chocolate mousse and 1 fresh fruit salad. Is that correct?
B: Yes, it is.
A: So please wait for a minute, your meal will be ready.