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HRM Case Study

The middle managers state that employee performance goals are too high, as the vast majority missed targets. The consultant should advise using a needs-based motivational theory to construct a supportive work environment with reasonable goals and rewards. The interview process included meticulous, process-oriented questions from the VP, implication of self-organization from the CFO, and enthusiasm from the CEO who ensured employee success. The CEO's leadership style would be most effective for employee motivation and market disruption with new technology.

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Khyati Lakhani
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90 views2 pages

HRM Case Study

The middle managers state that employee performance goals are too high, as the vast majority missed targets. The consultant should advise using a needs-based motivational theory to construct a supportive work environment with reasonable goals and rewards. The interview process included meticulous, process-oriented questions from the VP, implication of self-organization from the CFO, and enthusiasm from the CEO who ensured employee success. The CEO's leadership style would be most effective for employee motivation and market disruption with new technology.

Uploaded by

Khyati Lakhani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Question 1: In a meeting with members of Informational Systems operations area, you ask

middle managers about the recent sub-par performance in the department and their thoughts
about the reasons behind it. They state that their performance goals are set too high, with the
vast majority of their employees missing their individual targets across the board. In your
education and training to be an organizational Behavior consultant, you studied various
needs-based motivational theories:
 Maslow’s hierarchy and the five categories of basic human needs
 The ERG theory which compressed Maslow’ five categories to three;
 The Two-Factor theory, which describes factors that either motivate people or make
them dissatisfied
 David McClelland’s Acquired Needs Theory
Your Task
1. Which of the motivational theory/theories do you think is best for describing human-
behaviour in the workplace?
2. Based on that, how would you construct a work environment using reward strategies,
work-life balance considerations, and other approaches related to topic?
Question 2: When you joined Workplace Solutions Consulting three years ago, you were
required to participate in an intensive interview process. After going through preliminary
interviews with individuals of the same rank/title and a manager-level person in your
division, you then met with the Director of the Consulting division. Everyone you met thus
far from the organization seemed smart, outgoing, and friendly.
Apparently, the interview process had gone well as you were then scheduled to meet with
company executives and officers. First, the VP of Customer Service, then the CFO, and
finally the CEO of Workplace Solutions Consulting. The VP of Customer Service seemed
highly meticulous in her interview questions, asking for detail behind every answer to her
questions. She posed scenario questions to you regarding situations in which she was
involved with tasks assigned on a daily basis.
Then you met with the CFO. He was a graduate of one of the nation’s military academies (it
was apparent from the office decorations and diplomas). His questions carried implication
regarding your self-organization. Do you make daily lists? How do you prioritize your lists?
How do you keep your calendar? He even asked to see your daily planner.
Finally, it was time to meet with the CEO. After the interviews with the VP and the CFO, you
could only imagine what you were getting into with the company’s top leader. When you sat
down with the person who had built this incredible company, imagine your surprise when he
turned out to be the most pleasant, genuine, thoughtful, and enthusiastic individual you had
ever met. He explained that his job as CEO was to ensure that every employee had what they
needed to succeed. He told me that if you were hired, he would be working for you. You
could not sign up fast enough to join his company!
Your Task
1) What a variety of leadership styles, roles, and traits—and all in one interview process!
Which interviewer do you think you would work best with? Why do you prefer the
leadership styles, roles, and traits they demonstrated?
2) What combination of leadership style, role, and trait would be best for the following
business situations?
a. A company with routine and unskilled job functions.
b. A company with dangerous job functions (toxic waste handling
or heavy equipment operation).
c. A company preparing to disrupt an existing market with
ground-breaking technology.
d. A company preparing for an IPO.
Please explain your thoughts for each situation.

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