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    Cross-Culture Communication 4

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    CherryYu
    The document discusses different communication skills including apologizing, invitations, and requesting. It provides: 1) Examples of expressions to use for an effective apology that acknowledges responsibility and intent to change behavior, as well as responses that accept an apology. 2) The differences between definite and indefinite invitations and expressions for issuing and accepting/rejecting invitations. 3) Ways to make formal and informal requests along with responses, noting cultural differences such as more indirect requests in the US to avoid pressure. Direct requests are common in Vietnam but can sometimes feel forced.

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    Cross-Culture Communication 4

    Uploaded by

    CherryYu
    30 views3 pages
    The document discusses different communication skills including apologizing, invitations, and requesting. It provides: 1) Examples of expressions to use for an effective apology that acknowledges responsibility and intent to change behavior, as well as responses that accept an apology. 2) The differences between definite and indefinite invitations and expressions for issuing and accepting/rejecting invitations. 3) Ways to make formal and informal requests along with responses, noting cultural differences such as more indirect requests in the US to avoid pressure. Direct requests are common in Vietnam but can sometimes feel forced.

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    Cross-culture communication 4

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    The document discusses different communication skills including apologizing, invitations, and requesting. It provides: 1) Examples of expressions to use for an effective apology that acknowledges responsibility and intent to change behavior, as well as responses that accept an apology. 2) The differences between definite and indefinite invitations and expressions for issuing and accepting/rejecting invitations. 3) Ways to make formal and informal requests along with responses, noting cultural differences such as more indirect requests in the US to avoid pressure. Direct requests are common in Vietnam but can sometimes feel forced.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    30 views3 pages

    Cross-Culture Communication 4

    Uploaded by

    CherryYu
    The document discusses different communication skills including apologizing, invitations, and requesting. It provides: 1) Examples of expressions to use for an effective apology that acknowledges responsibility and intent to change behavior, as well as responses that accept an apology. 2) The differences between definite and indefinite invitations and expressions for issuing and accepting/rejecting invitations. 3) Ways to make formal and informal requests along with responses, noting cultural differences such as more indirect requests in the US to avoid pressure. Direct requests are common in Vietnam but can sometimes feel forced.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 3

    LESSON 4

    7. Apologizing
    Apologizing is an acknowledgment expressing regret or asking pardon for a fault
    or offense. Each culture has different apologies, for example in Japan an apology is seen
    as a virtue and coupled with a bow and the British take apologizing very seriously and
    have a variety of meanings.  To apologize effectively, you should control your emotions,
    stay humble, and focus on the experience of the other person.
    The basic elements of an apology communicate:
     that the person apologizing was, in some way, responsible for the harmful actions
    taken;
     that the person apologizing is aware of harms that resulted from those actions; and
     that the person apologizing intends to behave differently in the future.
    Expression:   
     I do apologize for…
     I’m sorry that…
     It’s my fault.
     I’m really sorry
     Please accept our apologies
     Please forgive me for…
     Excuse me for …
    Responses:
     Don't be sorry. It's a wise way to learn through mistakes
     Don't feel sorry. Make sure you don't repeat it from your end.
     Never mind
     Don’t worry about it
     Forget about it
     That’s OK
     It doesn’t matter
     No need to apologize
    8. Invitations
    Invitation is a written or spoken request for someone to go somewhere or to do
    something. There are two main types of invitations: definite and indefinite. Definite is an
    invitation with a specific time and place, indefinite is a general invitation There are two
    main types of invitations: definite and indefinite. Definite is an invitation that gives a
    specific time and place, indefinite is a general invitation of unknown time or place.
     Definite: Would you like to have dinner at my house tonight? 
     Indefinite: Do you want to go to the cinema?
    In addition, the invitations in different cases will be different. For example, formal
    invitations are usually used from institutes, companies and a kind of it; Informal
    invitations are often used with relatives and friends.
    Expression:
     I would like you to come to …
     I wonder if you would like to…
     Would you like to…?
     I would like to invite you to…
     Do you want to…?
    Accepting: 
     Thanks, it sounds great.
     Thanks for thinking of us.
     Yes, i’d love to.
    Rejecting:
     I’m really sorry because I can’t come.
     Sorry, I’m really busy.
     I’m afraid that I can’t, but thanks.
     It’s nice of you to ask a bit honestly, I really can’t.
     Thanks for thinking of me/us, but I have something else going on that day.
     Sorry, I have other plans. I’ll definitely go next time!
     I wish I could make it, but I can’t.
     Sorry, I appreciate the invitation, but I won’t be able to go.
    9. Requesting
    Requesting is the act of asking something to be given or done, especially as a
    favor or courtesy, solicitation or petition. There are 2 types of requests: formal and
    informal.
    Formal:
     Would you + ….
     Could you please + …
     Would you possibly/kindly +…
     Would/Do you mind + Ving…
     Would you be so kind as to + V
    Informal:
     Will you + …
     Can you + …
    How to response:
     Agree: Yes, i’d love to/ It’s my pleasure/ Of course/ No problem
     Disagree: I’m afraid that.../ I’m sorry but.../ Sorry I can’t
    Difference:
     In US, Indirect requests are often used. The politeness level makes it easier for
    listeners to accept and not feel so stressful when requested
     In Vietnam, people often use direct sentences to make a request. Direct requesting
    sentences makes people sometimes feel
    forced, losing privacy, antipathy
    Taboo in requesting: Just using ‘Please’ to ask someone to do something can sound a
    little rude and upset people.

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