Core Values: Skype Greeting Quote

BIZMATES PROGRAM LEVEL 5 I RANK A I LESSON 1 Report an error / Make a suggestion Last revision: 03/29/2021
1
CORE VALUES
SKYPE GREETING QUOTE Your beliefs become your thoughts. Your thoughts become your words. Your words become your
actions. Your actions become your habits. Your habits become your values. Your values become
Hi, I’m ____. Looking forward to seeing you. your destiny.
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. ~ Mahatma Gandhi
• Today we will do Lesson 1: Core Values politician / activist
• Check if the student has seen the video lesson for this topic
2. Reinforce the goal of the lesson by asking a few questions like:

• Do you think having core values is important? Why or why not? SEE Read the article.
• How did your core values shape your personality?
If you’ve worked in the same organization for quite some time, you probably already know your
• How do you deal with people with different values than yours?
company’s core values like the back of your hand. These core values have influenced your
3. Ask the student to read the quote. organization’s internal processes, its vision, and its culture. You might have realized by now how
• Ask the student how he/she understands the quote.
• Share your own interpretation if necessary. some of your values, if not all, perfectly align with your company’s. But, have you ever stopped to
think what YOUR core values are as an individual?
SEE 4. Have the student read the article.
• Make sure that the student understands the gist of the topic as you go along.
• Encourage the student to ask you for any unfamiliar words/phrases. Our core values aren’t purely inherent in nature but are mostly shaped and influenced by different
morals and principles around us. There are values that define our character (e.g. integrity, ambition,
5. Ask the questions below to reinforce the student’s comprehension.
• Do core values influence an organization’s vision and culture? Give an example. etc.). There are values that dictate how we want to live our lives (e.g. to be free, to be happy, etc.).
• Are people born with core values? And, there are values we share with other people (e.g. religion, political views, etc.).
• How do core values help you in decision-making?
TRY 6. Have the student read and answer each question. Whatever they are, these fundamental beliefs deeply impact our behavior, decisions, or actions,
• Throw in some follow-up questions if necessary.
which in turn can make or break anything we do. This rank aims to present different core values from
• Help the student organize his/her answers if necessary.
• Try to engage in a brief discussion, but leave enough time for the ACT part. various businesspeople and how these values have greatly influenced their business success.
ACT 7. Have the student read the instruction.

• Encourage the student to talk more by asking follow-up questions. ▼▼▼
• Have the student discuss his/her answers by giving examples.
• Share your insights to make the discussion more engaging.
TRY Answer these questions.
8. Give the student feedback. 1. How would you define core values in your own words?
• Give student feedback/study tips. Use the chat box. 2. What are some of the values you hold dear as a business person?
• Encourage the student to watch the video lesson for the next topic.
• Paste "Thank you" message in the chat box after ending the call. 3. In what ways do your core values align with your company’s?
4. If you could change one of your company’s core values, what would it be? Why?
▼▼▼
SKYPE CLOSING
Thank you for studying at Bizmates. (bow)
ACT Share your thoughts.
Discuss three things you value most in your career and how these core values impact your success in
global business.
Bizmates Program Level 5 - Rank A - Lesson 1 – Core values

2
A STORE’S GOLDEN FOUNDATION
SKYPE GREETING QUOTE I cannot remember a time when the Golden Rule was not my motto and precept, the torch that
guided my footsteps.
Hi, I’m ____. Looking forward to seeing you.
~ James Cash Penney
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. entrepreneur
• Today we will do Lesson 2: A Store’s Golden Foundation

• Are you familiar with the Golden Rule? SEE Read the article.
• What rule do you live by?
JCPenney is one of the biggest and most successful department store chains in the US with over 1000
• Where did you draw your inspiration from?
stores. However, not many people know that it was originally named the Golden Rule Store – named
3. Ask the student to read the quote. after the golden rule: treat others the way you'd like to be treated. James Cash Penney's parents
• Share your own interpretation if necessary. taught him to always follow the golden rule, which eventually became the foundation of his business
ethics.
• Encourage the student to ask you for any unfamiliar words/phrases. This was what Mr. Penney had to say about choosing the name, “Golden Rule” for his store: "In setting
up a business under the name and meaning of Golden Rule, I was publicly binding myself, in my
• According to the article, what is the Golden Rule? business relations, to a principle which had been a real intimate part of my family upbringing. To me
• Why did Mr. Penney choose to name his store “Golden Rule”? the sign on the store was much more than a trade name… Our idea was to make money and build
• How did JCPenney survive the Great Depression in the 1930s?
business through serving the community with fair dealing and honest value ..."
TRY 6. Have the student read and answer each question.
It was in 1913 that the name was changed to what we know now as J.C. Penney Company, Inc.
• Try to engage in a brief discussion, but leave enough time for the ACT part. Nonetheless, the company still continues to uphold the principle on which it was established: treating
others with respect and fairness. No wonder it has survived its share of ups and downs and even the
• Encourage the student to talk more by asking follow-up questions. Great Depression in the 1930s. JCPenney has now become a household name and a favorite in the US
• Have the student discuss his/her answers by giving examples. where you can get great value for your money.
8. Give the student feedback. ▼▼▼

• Give student feedback/study tips. Use the chat box.
• Paste "Thank you" message in the chat box after ending the call. TRY Answer these questions.
1. What core value is JCPenney built upon?
2. Is JCPenney’s business principle common among companies in your country?
3. How does the golden rule apply to your line of work?
SKYPE CLOSING 4. If you were to start your own company, what core value would you base it upon?
▼▼▼

Share a situation when the golden rule made a huge impact in your work.
Bizmates Program Level 5 - Rank A - Lesson 2 – A Store’s Golden Foundation

3
NO PATENTS, NO MONEY
SKYPE GREETING QUOTE The original idea of the web was that it should be a collaborative space where you can
communicate through sharing information.
~ Timothy Berners-Lee
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. computer scientist
• Today we will do Lesson 3: No Patents, No Money

• Do you agree that information is the new currency? Why or why not? SEE Read the article.
• Do you remember what life was like before the internet?
Today’s generation is fortunate being just a click away from information. Back in the 80s, hours and
• What is your definition of success?
hours had to be spent in libraries just to get research done. But all that changed for the better when
3. Ask the student to read the quote. someone took the time to find the most efficient way of organizing information that everyone could
• Share your own interpretation if necessary. have access to without virtually having to shell out a dime. Enter Timothy Berners-Lee, the inventor
of the World Wide Web.
• Encourage the student to ask you for any unfamiliar words/phrases. Timothy Berners-Lee received low-key publicity even after his World Wide Web creation became a
necessity. Not too many people knew the man behind the creation of the Web. Had he patented his
The Internet:
A massive network that connects computers globally to carry information. invention, his WWW information-sharing initiative would have made him filthy rich. Can you imagine
how much he could be earning every millisecond if he were to charge everyone who used his
The Web (WWW):
The means to access information through the internet via web pages. invention? We won’t even dare count! But Tim wasn’t after the money nor the fame.
TRY 5. Ask the questions below to reinforce the student’s comprehension.

Tim believes that information should be free. Earning from his invention would only contradict his
• Would you agree that today’s generation is more fortunate than the previous ones? Why or why not?
• What was Tim’s purpose for creating the World Wide Web? ideologies. Besides, he’s a man of simple pleasures. Changing how the world procures information is
• Why didn’t Tim file a patent for his invention? more than enough of a reward for Tim whose crusade is to get everyone informed regardless of social
ACT 6. Have the student read and answer each question. standing, gender and race. Tim understood the value of information as a global currency and thus
• Throw in some follow-up questions if necessary. opened a whole new opportunity where people can communicate and collaborate freely.
• Try to engage in a brief discussion, but leave enough time for the ACT part.
▼▼▼
7. Have the student read the instruction.
• Encourage the student to talk more by asking follow-up questions.
• Have the student discuss his/her answers by giving examples. TRY Answer these questions.
• Share your insights to make the discussion more engaging. 1. What can you say about Tim’s values from which the Web was built upon?
8. Give the student feedback. 2. Would you consider him successful even though he never aspired for fame and fortune?
• Give student feedback/study tips. Use the chat box. 3. How has the Web changed the way we do business now?
4. What would your industry be like if the Web had not been invented?
• Paste "Thank you" message in the chat box after ending the call.
▼▼▼
SKYPE CLOSING
Thank you for studying at Bizmates. (bow) ACT Share your thoughts.
Name a situation where you prefer not to be recognized nor rewarded for doing something good.
Bizmates Program Level 5 - Rank A - Lesson 3 – No Patents, No Money

4
ETHICS OVER PROFIT
SKYPE GREETING QUOTE The business of business should not be about money. It should be about responsibility. It should
be about public good, not private greed.
~ Anita Roddick
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. businesswoman / philanthropist
• Today we will do Lesson 4: Ethics Over Profit

• If you were to start a business, what would it be and why? SEE Read the article.
• What values or principles would you advocate? Why?
The late Anita Roddick founded The Body Shop in her humble kitchen. Having no budget for fancy
3. Ask the student to read the quote. packaging, she used recycled bottles and labeled her products manually. There was no question about
• Ask the student how he/she understands the quote. Anita’s love for The Body Shop, which she built with her bare hands — literally and figuratively. Apart
• Share your own interpretation if necessary.
from being an entrepreneur, Anita was also a staunch supporter of the environment and animals, and
SEE 4. Have the student read the article. this is what The Body Shop has been known for.
• Encourage the student to ask you for any unfamiliar words/phrases.
L’Oréal had been open about its interest in Anita’s eco-friendly store. So it came as a shock to
5. Ask the questions below to reinforce the student’s comprehension. everyone when news about L’Oréal acquiring The Body Shop came about. Being an advocate of animal
• What advocacies did Anita support?
• Why did L’Oréal’s acquisition of The Body Shop came as a surprise to many? rights, Anita was the last person you’d expect to sell her company to L’Oreal – a company that had
• What did Anita do with the money? been known for their use of animals for product development. It just didn’t make any sense, but
TRY 6. Have the student read and answer each question. there was something about The Body Shop that L’Oreal wanted to embrace.
Anita’s company was driven by ethics rather than profit. It never occurred to her that these principles
would resonate with L’Oreal and influence the way they would do business. She sold her company for
ACT 7. Have the student read the instruction. 625 million pounds and gave her millions to charity, leaving her daughters with no inheritance. In
• Have the student discuss his/her answers by giving examples. hindsight, we must give credit to Anita for taking herself out of the equation just to see her business
• Share your insights to make the discussion more engaging. make a bigger impact.
ACT choices that trainers can provide to help the students:

Business relationship ▼▼▼
Integrity
Social responsibility
Quality TRY Answer these questions.
1. What do you think about Anita’s business principle? (driven by ethics rather than profit)
8. Give the student feedback.
• Give student feedback/study tips. Use the chat box. 2. Do you think this principle is evident in most businesses nowadays?
• Encourage the student to watch the video lesson for the next topic. 3. On what grounds would you be willing to sell a company that you’ve worked hard to build?
4. What would you do with the money?
▼▼▼
SKYPE CLOSING
Thank you for studying at Bizmates. (bow) ACT Share your thoughts.
In the modern business scene, what other values should be more important than profit? Explain.
Bizmates Program Level 5 - Rank A - Lesson 4 – Ethics Over Profit

5
HERO OR HERETIC?
SKYPE GREETING QUOTE All human beings are born entrepreneurs. Some get a chance to unleash that capacity. Some
never got the chance, never knew that he or she has that capacity.
~ Muhammad Yunus
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. entrepreneur / banker/economist
• Today we will do Lesson 5: Hero or Heretic?

• Are you comfortable going against the norm? Why or why not? SEE Read the article.
• Do you get affected by what other people think of you?
Having lived in Bangladesh, Dr. Muhammad Yunus witnessed the plight of families living below the
• Would you say there are a lot of female entrepreneurs in your country?
poverty line. Armed with the understanding of economic principles, he saw how capitalist banks had
preyed upon these families which made the situation worse. He could’ve just ignored it and focused
3. Ask the student to read the quote.
• Ask the student how he/she understands the quote. on getting rich himself, but Muhammad Yunus, unlike other people, opted to take the road less
• Share your own interpretation if necessary. traveled — to help alleviate the lives of poverty-stricken families in his home country.

• Make sure that the student understands the gist of the topic as you go along. Out of desperation to augment their family income, Bangladeshi women find themselves buried in
• Encourage the student to ask you for any unfamiliar words/phrases. debt because of ridiculously high interest rates. Muhammad went around the neighborhood and was
5. Ask the questions below to reinforce the student’s comprehension. shocked to find out that the total debt they had to settle was merely 27 dollars. So, from his own
• Why do Bangladeshi women find themselves buried in debt? pocket, he settled their accounts. However, he knew that paying their debt was just the tip of the
• How did capitalist banks make the families’ situation worse?
• Do you think Muhammad a hero or a heretic? iceberg. He had to get into the root of the problem—poverty.

He started out by convincing the banks to approve women’s loans using his name as guarantor.
• Help the student organize his/her answers if necessary. Surprisingly, Bangladeshi women turned out to be good borrowers. This inspired him to establish the
• Try to engage in a brief discussion, but leave enough time for the ACT part. Grameen Bank, an institution which grants loans to women who wish to engage in business. In a
ACT 7. Have the student read the instruction. culture where the empowering of women is unheard of, Muhammad was labeled a heretic. But he
• Encourage the student to talk more by asking follow-up questions. doesn’t mind. He has better things to do other than to make his public image look good.
▼▼▼
• Encourage the student to watch the video lesson for the next topic. TRY Answer these questions.
• Paste "Thank you" message in the chat box after ending the call. 1. What can you say about Muhammad’s act of selflessness?
2. Would you have taken such a risk of being a guarantor for strangers? Why or why not?
3. Is it common for businesses in your society to challenge the norm? Why or why not?
SKYPE CLOSING 4. What are the pros and cons of going against established standards?
▼▼▼

Discuss a situation where you have taken a huge risk and challenged the norm just to achieve your
goal.
Bizmates Program Level 5 - Rank A - Lesson 5 – Hero Or Heretic?

6
THE UNQUENCHABLE THIRST FOR KNOWLEDGE
SKYPE GREETING QUOTE I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being
willing is not enough; we must do.
~ Leonardo da Vinci
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. renaissance polymath
• Today we will do Lesson 6: The Unquenchable Thirst For Knowledge

• Do you enjoy studying? Why or why not? SEE Read the article.
• How about studying multiple things at the same time?
Renaissance, a period in history that gave rise to the rebirth of art, science, religion, humanism and
3. Ask the student to read the quote. self-awareness. This period marked the dawn of man’s quest for knowledge and gave birth to
• Ask the student how he/she understands the quote. polymaths, men whose expertise spanned a wide range of fields. But out of all the famous masters of
this era, no other figure had made such an impact as Leonardo da Vinci – a man whose genius and
SEE 4. Have the student read the article. influence still echoes until today.
Leonardo da Vinci was one of the greatest polymaths to have ever lived. He is primarily known as the
5. Ask the questions below to reinforce the student’s comprehension. great artist who painted the Mona Lisa, but it wasn’t the Arts alone that caught his interest. Leonardo
• What has the Renaissance period been known for?
• Why was Leonardo described as the man with “unquenchable curiosity”? was described as a man with “unquenchable curiosity” – the kind of curiosity that laid out the
• What is Leonardo’s legacy? blueprints of modern knowledge. He carefully presented his observations in detail with his drawings,
TRY 6. Have the student read and answer each question. possibly as reference for future generations – all 13,000 pages of them.
His achievements paved the way for modern art, engineering and anatomy. He may not have been a
business tycoon but he was definitely a visionary; a quality that successful business leaders share. His
ACT 7. Have the student read the instruction. success can be measured not by his net worth, but by the amount of contributions that man is
• Have the student discuss his/her answers by giving examples. currently benefitting from today. His quest for knowledge has encouraged us to open our eyes and
• Share your insights to make the discussion more engaging. further explore the world around us. This is his legacy and this might have been his vision.

• Give student feedback/study tips. Use the chat box. ▼▼▼
1. Do you know any of da Vinci’s contributions to the Arts or Science?
2. How are we benefitting from these contributions and achievements?
3. Would having an unquenchable curiosity help you in your line of work? Explain.
SKYPE CLOSING 4. How can sharing knowledge contribute to business success?
▼▼▼

Discuss a time when your curiosity led you to gain new knowledge. How has this new knowledge
helped you as an individual or as a business person?
Bizmates Program Level 5 - Rank A - Lesson 6 – The Unquenchable Thirst For Knowledge
7
THE FRUIT OF SOMEONE’S LABOR
SKYPE GREETING QUOTE Great artists don’t paint from other people’s descriptions or even from photographs; they like to
see the subject for themselves. The same is true for great strategists.
~ W. Chan Kim
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. co-author of Blue Ocean Strategy
• Today we will do Lesson 7: The Fruit of Someone’s Labor

• Are risks necessary for businesses? SEE Read the article.
• Can they be avoided? Why or why not?
Perhaps the world’s most versatile fruit is the tomato. And yes, it is a fruit. It was first introduced in
• What is your understanding of the idiom “Fruit of one’s labor?”
Europe during the 16th century by Spanish colonizers who first discovered it when they came to South
3. Ask the student to read the quote. and Central America. They brought them back and planted them; not for consumption, but to adorn
• Share your own interpretation if necessary. their gardens because they first thought it was poisonous. When the world found out that the tomato
was also edible, and not just a beautiful garden ornament, Japan did not leave itself behind.
• Encourage the student to ask you for any unfamiliar words/phrases. In 1899, a Japanese entrepreneur first cultivated and introduced the “edible” tomato in Japan and
discovered its versatility and nutritional value in the culinary field. He was a pioneer in the industry.
• Why did the Spanish colonizers bring tomatoes back with them? He took the risk of avoiding existing markets and creating demand in a new one – the Blue Ocean
• How did Japan change the perception about tomatoes? Strategy. He later formed Kagome Co., Ltd. and became the first producer of tomato products in
• What is the vision of Kagome as a company?
Japan.
Through constant research, development and innovation, Kagome has produced an array of tomato
• Try to engage in a brief discussion, but leave enough time for the ACT part. products. The company has expanded its business to different countries in Asia, America and Europe.
In a world of artificial and synthetic goods, Kagome is living the company’s mission to bring all-
• Encourage the student to talk more by asking follow-up questions. natural fruit and vegetable products closer to consumers. Thanks to one man’s vision, Japan and the
• Have the student discuss his/her answers by giving examples. rest of the world now taste the “fruits” of his labor. His name is Ichitaro Kanie.

1. What can you say about Ichitaro Kanie’s risk-taking attitude?
2. How do you understand the Blue Ocean Strategy?
3. Do you know of any companies that have taken this approach? Give some examples.
SKYPE CLOSING 4. What are the pros and cons of using the Blue Ocean Strategy?
▼▼▼

If you were to use the Blue Ocean Strategy for your next product, which industry would it be? What
could be the threats and opportunities involved?
Bizmates Program Level 5 - Rank A - Lesson 7 – The Fruit Of Someone’s Labor

8
SONGS THAT RATTLED CAGES
SKYPE GREETING QUOTE The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability
to affect those around him positively.
~ Bob Marley
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. singer / songwriter
• Today we will do Lesson 8: Songs That Rattled Cages

• What is your favorite song? Why? SEE Read the article.
• Name an influential singer in your country. What was his/her songs about?
Music. The language of the soul. No other medium could perhaps communicate emotions and ideas
• Do you consider him/her a great person? Why or why not?
better than a well-written melodious song. We often remember a musical piece through its melody,
3. Ask the student to read the quote. but we seldom stop to think to really digest the meaning behind it. There are many musicians who
• Share your own interpretation if necessary. can create wonderful melodies, but only a few can back it up with impactful lyrics. Bob Marley was
one of these music geniuses.
• Encourage the student to ask you for any unfamiliar words/phrases. Reggae – although not the most popular of melodies out there – is something that Bob Marley was
good at. He used this music style to communicate his ideology for peace and unity. Not only did he
• According to the article, how do we remember a musical piece? vividly paint the struggles of his fellow Jamaicans living an oppressed and impoverished life, he also
• What were the subjects of Bob Marley’s songs? captured the spiritual fervor that remained their source of strength. He made the world aware of the
• What made his songs controversial?
plight of his country and boldly penned his emotions towards love, faith, peace and revolution.
Bob Marley was a man whose songwriting could be so controversial that a group of men tried to kill
• Try to engage in a brief discussion, but leave enough time for the ACT part. him days before a concert. However, his audacity inspired others to openly express their feelings in
hopes of bringing about change around them according to their own ideals through non-violent means.
• Encourage the student to talk more by asking follow-up questions. It is through this legacy of Bob Marley that we are able to listen to music that comments on the
• Have the student discuss his/her answers by giving examples. wrongs and injustices around us and how the world could be improved through the eyes of a musician.

1. How do you feel about expressing your ideologies through music?
2. Is it common for people in your country to assert how they feel?
3. Do you consider yourself an assertive individual?
SKYPE CLOSING 4. When is it better to be quiet than be assertive? Name a situation.
▼▼▼

Think of an ongoing issue in your company. Assert your feelings or ideas to come up with a solution
that everyone could agree to.
Bizmates Program Level 5 - Rank A - Lesson 8 – Songs That Rattled Cages

9
GREAT JUST ISN’T GOOD ENOUGH
SKYPE GREETING QUOTE Many leaders of big organizations, I think, don't believe that change is possible. But if you look at
history, things do change, and if your business is static, you're likely to have issues.
~ Larry Page
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. Co-founder of Google
• Today we will do Lesson 9: Great Just Isn’t Good Enough

• Do you agree that nothing is permanent in life? Why or why not? SEE Read the article.
• Are you comfortable with changes?
When Google was founded back in 1998, their mission was to “organize the world’s information and
• Why is continuous improvement important?
make it universally accessible and useful”. Indeed they have achieved this mission while serving a
3. Ask the student to read the quote. legion of users and customers around the globe. But their mission alone cannot take credit for where
• Share your own interpretation if necessary. they are now. Google’s philosophy and cultural values also come into play. But one philosophy stands
out from the rest – “Great just isn’t good enough.”
• Encourage the student to ask you for any unfamiliar words/phrases. Larry Page and Sergey Brin first named their search engine Backrub in 1997. They decided to change
it and after some brainstorming, they came up with the name Google; a misspelling of the word
• Where did the name Google come from? googol, the numeral 1 followed by a hundred zeroes, a fitting concept for a company whose objective
• How has Google’s philosophy helped them fulfill their mission? is to organize huge amounts of information. Fast forward years later, it is pretty obvious that Google
• How did Google become one of the most globally successful companies?
has achieved its goal and completed their mission.
At this stage, some companies would simply call it a day and just go with the flow of success. But not
• Try to engage in a brief discussion, but leave enough time for the ACT part. Google. Great just isn’t good enough. A company needs to improve and innovate in order to thrive in
an ever-changing world. Times change, people’s needs change and even the ways we access
• Encourage the student to talk more by asking follow-up questions. information change, therefore their products and processes need to change in order to keep up. This
• Have the student discuss his/her answers by giving examples. simple philosophy made Google one of the most globally successful companies.

1. How much impact does constant improvement or innovation have on business success?
2. What could happen if companies choose to remain static?
3. Do you know of any companies that have failed because they didn’t keep up with change?
SKYPE CLOSING 4. Name a great product that may not be so great in the next 10 years.
▼▼▼

Name a product, service or process in your company that you think needs improvement. How would
you improve it and how would such improvement impact the success of your company?
Bizmates Program Level 5 - Rank A - Lesson 9 – Great Just Isn’t Good Enough
10
REVIEW: CORE VALUES
SKYPE GREETING TEST The list below is a summary of the core values found in the previous lessons. Select three items from
Hi, I’m ____. Looking forward to seeing you. the list based on importance and priority, then explain why you prioritized them in that order.
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson.
• We are going to review all the points you learned from Lessons 1 to 9.
□ Lesson 2: A Store’s Golden Foundation – James Cash Penny
Treating others the way you'd like to be treated
TEST 2.
•
Have the student read the instruction.
Ask the student to select three topics from the list.
□ Lesson 3: No Patents, No Money – Timothy Burners-Lee
• Have the student explain why he/she ranked the topics this way. Forgoing fame and fortune for the common good
Ask follow-up questions to make it more engaging.
□
•
3. Give the student feedback. Lesson 4: Ethics Over Profit – Anita Roddick
• Give student feedback/study tips. Use the chat box. Being driven by ethics rather than profit
• If the student passes the REVIEW, congratulate him/her and tell him/her that he/she may go onto
Lesson 11 next time.
• If the student fails the REVIEW, tell the student which lessons he/she needs to redo, and make note
of it for the next trainer.
□ Lesson 5: Hero Or Heretic? – Muhammad Yunus
Taking risks and challenging the norm to help others
• Paste "Thank you" message in the chat box after ending the call
□ Lesson 6: The Unquenchable Thirst For Knowledge – Leonardo DaVinci
Gaining and sharing knowledge to benefit people
□
SKYPE CLOSING
Thank you for studying at Bizmates. (bow) Lesson 7: The Fruit Of Someone’s Labor – Ichitaro Kanie
Grabbing opportunities and taking risks to realize one's vision
□ Lesson 8: Songs That Rattled Cages – Bob Marley

Asserting one's ideas to address an issue
□ Lesson 9: Great Just Isn’t Good Enough – Larry Page/Sergey Brin

Accepting and keeping up with change
Bizmates Program Level 5 - Rank A - Lesson 10 – Review

11
A BILLIONAIRE IN ECONOMY CLASS
SKYPE GREETING QUOTE I strongly believe that those of us, who are privileged to have wealth, should contribute
significantly to try and create a better world for the millions who are far less privileged.
~ Azim Premji
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. business tycoon / philanthropist
• Today we will do Lesson 11: A Billionaire in Economy Class

• Do you have any volunteer experience? SEE Read the article.
• If you had a billion dollars, what’s the first thing you’d buy?
Dubbed as the “Bill Gates of Asia,” Azim Premji has undoubtedly exceeded his late father’s
• Do you agree with the expression “It is in giving that we receive”.
expectations. From a medium-sized peanut oil company, he turned their family business into a
3. Ask the student to read the quote. billion-dollar technological mammoth. He’s now touted as one of the richest men in the world.
• Share your own interpretation if necessary. According to Forbes, Azim’s personal wealth is, at the very least, worth 12 billion dollars. But even so,
Azim doesn’t feel the need nor desire to live a life of extreme luxury and decadence.
SEE 4. Have the student read and analyze the story.
• Make sure that the student understands the situation in the story.
• Encourage the student to ask you for any unfamiliar words/phrases. Despite being ranked as the 41st wealthiest man in the world, Azim has no problems driving an
average car. That’s quite a feat for someone who could buy the most expensive luxury car in cold
• How did Azim Premji exceed his late father’s expectations? cash. And it doesn’t stop there. Azim travels in economy class when he could afford to buy a private
• How did he live his life as a billionaire? jet for himself. One more thing—it’s highly unlikely for you to bump into Azim in five-star hotels.
• What was his reason for living a simple life?
Whenever Azim goes on a business trip, he spends the night in decent three-star hotels.
Apart from industry and profit, Bill Gates and Azim Premji have one more thing in common—both
delight in giving. In fact, Azim is the first Indian billionaire to heed Bill and Melinda Gates’ call for
ACT 7. Have the student read the instruction. the richest people in the world to participate in the Giving Pledge initiative. Azim has good reasons
• Have the student discuss his/her answers by giving examples. for living a life far simpler than what he could actually afford. Instead of basking in luxury, Azim
• Share your insights to make the discussion more engaging. prefers to give billions away to charity.

1. Is philanthropy commonly practiced in your society?
2. What could be the most expensive thing you’d buy with 12 billion dollars?
3. How do you feel about keeping a low profile if you were as rich as Azim Premji?
SKYPE CLOSING 4. Would you choose charity over luxury if you were Azim? Why or why not?
▼▼▼

Imagine you are ranked as the 40th richest person in the world. How would you use your money and
how would you live your life?
Bizmates Program Level 5 - Rank A - Lesson 11 – A Billionaire In Economy Class

12
EMBRACING “STICKY” FAILURES
SKYPE GREETING QUOTE Management that is destructively critical when mistakes are made kills initiative. And it's
essential that we have many people with initiative if we are to continue to grow.
~ William L. McKnight
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. former 3M President
• Today we will do Lesson 12: Embracing “Sticky” Failures

• Do you believe in the idea that “nothing happens by accident”? Why or why not? SEE Read the article.
• How do you deal with failures?
3M is the simple name behind some of the most famous brands in the world – Scotch tape, Scotch
3. Ask the student to read the quote. Brite, and Post-it Notes. 3M employees often say that you’re never three meters away from a 3M
• Ask the student how he/she understands the quote. product – a believable claim given the sheer amount of market segments that they encompass. In
order to have that many products, they needed to get innovation down to a fine art and become a
SEE 4. Have the student read and analyze the story. company that never stops inventing.
After a century of innovation though, one would think that 3M scientists and engineers would
5. Ask the questions below to reinforce the student’s comprehension. eventually run out of ideas. So the company came up with the 15% Time Program, operating on the
• How did 3M support its core belief that creativity needs freedom?
• According to 3M, what was the secret ingredient to their success? core belief that creativity needs freedom. 3M employees were given 15% of their working time to
• What kind of culture has been the hallmark of 3M’s growth? pursue their own projects and follow their insights. 3M believes that the secret ingredient to its
TRY 6. Have the student read and answer each question. success is that they gave their talented people time and resources to prove their worth.
At 3M, mistakes are encouraged, even embraced. Take the Post-it Notes for example. It was a failed
ACT 7. Have the student read the instruction. glue project because the adhesive made was too weak for its purpose, but it was never discarded.
• Encourage the student to talk more by asking follow-up questions. Four years later, they reused the failed project to coat pieces of paper as bookmarks. This trivial
• Share your insights to make the discussion more engaging. incident led to the production of the Post-it Notes. Since then, 3M went on to create a culture of
innovation that has been the hallmark of 3M’s growth.
• Encourage the student to watch the video lesson for the next topic. ▼▼▼

1. How does your company view and deal with mistakes?
2. Do you see your mistakes as failures or as opportunities to improve? Explain.
3. How do you feel about 3M’s 15% Time Program?
SKYPE CLOSING 4. Can you think of another example of a successful product that was invented by accident?
▼▼▼

Think of a particular mistake you’ve made in your career. What opportunities do you see from such a
mistake? Discuss your answer.
Bizmates Program Level 5 - Rank A - Lesson 12 – Embracing “Sticky” Failures

13
WHEN MATERNAL INSTINCTS TAKE THE LEAD
SKYPE GREETING QUOTE Sustainable development is development that meets the needs of the present without
compromising the ability of future generations to meet their own needs.
~ Dr. Gro Harlem Brundtland
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. former Norwegian Prime Minister / WHO Director-General
• Today we will do Lesson 13: When Maternal Instincts Take the Lead

• What are maternal instincts? SEE Read the article.
• Do you think these instincts apply to business?
Gro Harlem Brundtland coined sustainable development. That, however, is not the sole reason why
3. Ask the student to read the quote. her name is revered in the higher echelons of global governance. Gro became the first female Prime
• Ask the student how he/she understands the quote. Minister of Norway and once directed the World Health Organization, the medical arm of the United
• Gro Harlem Brundtland - /GRU -HAR-lem -BRUNT-lan/ Nations. Gro is a wife to a career-oriented gentleman and a loving mother who went as far as bringing
her children to school while she was studying to be a doctor.
• Encourage the student to ask you for any unfamiliar words/phrases. Dr. Brundtland is the quintessential example of how a woman should be in this age: confident and
self-sufficient. Responsibilities outside the home do not faze her. Ask this decorated politician and
• What is Gro’s vision? diplomat whether or not she’s done enough, she’ll probably enumerate countless things she’s still out
• What does she aim to do with first-world countries? to accomplish. One of them is to educate first-world countries of their responsibility to take into
• How did Gro embody women in this age?
consideration the carbon footprint they leave behind as their economy and industries grow.
Now in her 70s, Gro still finds enough motivation to keep toiling even though the future doesn’t hold
that much promise. She’s raised her children, given them her all and she couldn’t just let her
ACT 7. Have the student read the instruction. children’s children live in a hardly habitable Earth. Her vision, backed by strong maternal instincts,
• Have the student discuss his/her answers by giving examples. has probably earned her a spot as one of the greatest female political leaders and one of the most
• Share your insights to make the discussion more engaging. dedicated advocates of public health.

1. Does parenting have anything to do with leadership? Why or why not?
2. What leadership qualities have you seen from your parents?
3. How do you balance your responsibilities at home and at work?
SKYPE CLOSING 4. How do you feel about cultures that still bar women from holding office?
▼▼▼

Think of someone who is a parent and a leader at the same time. Name one quality that you think
makes him/her a master of leadership and parenthood.
Bizmates Program Level 5 - Rank A - Lesson 13 – When Maternal Instincts Take The Lead
14
WE’RE ALL EARS
SKYPE GREETING QUOTE Understanding the customer, feeling what they are feeling, seeing what competitors are doing,
you end up having a richer sense of the marketplace.
~ John Flannery
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. former GE CEO
• Today we will do Lesson 14: We’re All Ears

• What is the importance of knowing your customers? SEE Read the article.
• Which market has been the most difficult to penetrate for your company?
For more than a century, General Electric Company (GE) has continuously provided its customers with
3. Ask the student to read the quote. premium quality products and services. In fact, this manufacturing company is known as one of the
• Ask the student how he/she understands the quote. most innovative and dynamic in the world. The company is also known for supporting its products
with unique marketing campaigns and advertising strategies. Indeed, the company’s success may be
SEE 4. Have the student read and analyze the story. attributed to its core value of “staying close with customers’ needs”.
Establishing a closer relationship with customers is key in order to flourish in the competitive business
5. Ask the questions below to reinforce the student’s comprehension. scene. It may seem easy to say, but it takes careful deliberation and intensive study to know what
• What is GE’s core value?
• When did GE take a major leap? How did they prepare for it? your customers want and need. GE took a major leap when it planned to penetrate the Asian market,
• How did GE endure the test of time in the industry? an area where many other Western companies failed. Market research in demographics, competition
TRY 6. Have the student read and answer each question. and culture were given importance.
In the end, GE’s release of white-goods, which were then ‘foreign’ to the Asian market, proved to be
ACT 7. Have the student read the instruction. successful. In this globally competitive society, it’s not so much about the survival of the fittest, but
• Encourage the student to talk more by asking follow-up questions. it’s more about who can read the market, adapt and innovate quickly. Customers have become much
• Share your insights to make the discussion more engaging. wiser when making purchases. So, in order to endure the test of time, GE believes wholeheartedly
that a successful business stays close with customers and listens to what they want.

1. Does staying close with your customers play a huge role in your company’s success?
2. How does your company know what the market’s needs are?
3. How do you personally establish a close relationship with your clients/customers?
SKYPE CLOSING 4. What’s your company’s latest product innovation that’s based on customer needs?
▼▼▼

How does your company adapt to your customers’ needs? Support your answer with some examples.
Bizmates Program Level 5 - Rank A - Lesson 14 – We’re All Ears

15
THE 4-WHEELED ICON
SKYPE GREETING QUOTE It [the jeepney] describes everything about Filipinos. Being artistic, creative, our being resilient,
that in any situation, we always find a way. (translated to English)
~ Edgardo Sarao
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. Son of L. Sarao and heir to the Sarao Motors family business
• Today we will do Lesson 15: The 4-Wheeled Icon

• Have you ever worked with anyone from the Philippines? SEE Read the article.
• What do you know about Filipino culture?
Leonardo Sarao was the man who revolutionized the Philippine mass transportation industry. He
3. Ask the student to read the quote. modified the surplus war jeeps that Americans left after the Second World War into a new means of
• Ask the student how he/she understands the quote. transportation. What started out as a garage project soon became a small automotive business in
1953. Eventually, these brightly-colored refashioned vehicles would go on to become a national icon
SEE 4. Have the student read and analyze the story. affectionately known as: the jeepney.
After the Second World War more and more entrepreneurs began converting American surplus war
5. Ask the questions below to reinforce the student’s comprehension. jeeps into jeepneys. Unfortunately, many were considered too ineffective and dangerous for public
• How did Sarao improve upon the previous jeepney models?
• How did Sarao impact the lives and the culture of the Filipinos? use. But seeing huge potential in this endeavor, Sarao got a small loan and began applying his talents
to create a safer, more efficient, and economical prototype. Eventually, Sarao’s hard work paid off
• Throw in some follow-up questions if necessary. and his jeepneys soon became the most popular mode of transportation in Manila.
From the ashes of war, Leonardo Sarao used his creativity and resourcefulness to address issues that
• Encourage the student to talk more by asking follow-up questions. his country was facing at the time. His jeepneys helped kickstart the rehabilitation of the capital by
• Have the student discuss his/her answers by giving examples. mass-transporting people, goods and building materials as well as providing a source of income to
families affected by the war. His values gave birth to a concept so iconic, that it would forever be
8. Give the student feedback. recognized as uniquely Filipino by the rest of the world.
• Paste "Thank you" message in the chat box after ending the call. ▼▼▼

1. How does the jeepney reflect Sarao’s values?
2. What is the primary mode of transportation in your country?
3. What are some of the iconic objects that your culture is known for?
SKYPE CLOSING 4. What makes them unique to your culture?
▼▼▼

If you were given a chance to innovate something, what would it be and what would you do to make
it unique to your culture?
Bizmates Program Level 5 - Rank A - Lesson 15 – The 4-wheeled Icon

16
TREE HUGGER
SKYPE GREETING QUOTE It is not an investment if it is destroying the planet.
Hi, I’m ____. Looking forward to seeing you. ~ Vandana Shiva

scholar / environmental activist
• Today we will do Lesson 16: Tree Hugger

• Do you know any environmental activists? SEE Read the article.
• Would you say your country is environmentally conscious?
Sacrificing one’s life for a fellow human being is utterly remarkable. But what do you make of
3. Ask the student to read the quote. someone who is ready to put his/her life on the line to save a far less animated living thing? Trees,
• Ask the student how he/she understands the quote. for instance. Vandana Shiva of India saved trees by hugging them. She was a part of the so-called tree
• Vandana Shiva - /VAN-duh-NAH SHI-vah/ hugging movement when she was only a teenager. Having a farmer for a mother profoundly
influenced Vandana’s take on things.
• Encourage the student to ask you for any unfamiliar words/phrases. Vandana became a physicist. She obtained her doctorate certificate from the University of Western
Ontario, Canada. But she went to school not only for her own sake. Vandana had an underlying
• How did Vandana become a tree-hugger? agenda— she wanted to learn everything about chemical technology so she could become the voice of
• What was Vandana’s underlying agenda for learning chemical technology? underrepresented farmers. With that in mind and equipped with knowledge and experience, she
• Why are fast-food restaurants uncommon in India?
established the Research Foundation for Science, Technology and Ecology in 1982.
In case you haven’t noticed, fast-food restaurants are not as common in India as in other Asian
countries. Any idea why? If you’re guessing Vandana has anything to do with it, you’re right. As a
ACT 7. Have the student read the instruction. physicist, she knew how food additives could harm the body. Vandana may be old now, but she’s far
• Have the student discuss his/her answers by giving examples. from wobbly in her cause. She’ll remain standing firm on her beliefs like the trees she hugged way
• Share your insights to make the discussion more engaging. back when she was younger for as long as she has life left in her.

1. How do you feel about sacrificing your life to save other people? Trees?
2. Is it common in your society to stand up and become the voice for other people?
3. If you were to obtain a doctorate degree, which field would it be in?
SKYPE CLOSING 4. What would be your underlying purpose for pursuing such a degree?
▼▼▼

If you were to become the voice for a specific demographic in your country, which would it be and
why would you stand up for them?
Bizmates Program Level 5 - Rank A - Lesson 16 – Tree Hugger

17
A DREAM THAT TOOK OFF
SKYPE GREETING QUOTE Employees come number one, customers come number two. If you have a happy workforce they'll
look after your customers anyway.
~ Tony Fernandes
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. entrepreneur / aviation tycoon
• Today we will do Lesson 17: A Dream That Took Off

• What was your childhood dream? SEE Read the article.
• How did you work on achieving your childhood dream?
The idea of low-cost traveling in Asia was unheard of around 20 years ago. Now, the average person
3. Ask the student to read the quote. can simply fly around Asia almost anytime. In 2001, the airline industry changed forever thanks to a
• Ask the student how he/she understands the quote. childhood dream. Tony Fernandes, the boy who once dreamt of starting his own airline company
realized his dream and now has around a hundred planes in his fleet. He bought AirAsia, a once debt-
SEE 4. Have the student read and analyze the story. stricken company, and turned the business around by pioneering low-cost air travel in Asia.
AirAsia would have never taken off with excellent marketing alone. The company mostly owes its
5. Ask the questions below to reinforce the student’s comprehension. success to Tony’s hands-on management approach or MBWA (Management By Walking Around). He
• What was Tony Fernandes’ dream?
• How did Tony turn AirAsia’s business around? walks around and gets his hands dirty – from checking in on his cabin crew to assisting his ground crew
• What was Tony’s purpose for doing a hands-on management approach? load luggage onto the plane. Where most people of the same position shun manual labor, Tony
TRY 6. Have the student read and answer each question. embraced it willingly in order to see what works well and what doesn’t.
Tony believes that he is bound to make big mistakes if he were just to sit in his office and look at
ACT 7. Have the student read the instruction. financial reports. He needs to know exactly what is going on and he does this so well. Still, his
• Encourage the student to talk more by asking follow-up questions. purpose behind it isn’t just to improve efficiency but to break down the wall that divides employers
• Share your insights to make the discussion more engaging. and employees. By working with people and experiencing their jobs firsthand, Tony was able to
understand his employees’ wants, needs, and feelings.

1. How did Tony Fernandes’ hands-on approach impact AirAsia’s success?
2. Is the idea of valuing your employees over customers common in your country?
3. How do you feel about this idea? Explain.
SKYPE CLOSING 4. How does your company show it values its employees?
▼▼▼

Discuss how you can apply the MBWA approach (Management By Walking Around) in your company,
department or team. What can you learn from doing this?
Bizmates Program Level 5 - Rank A - Lesson 17 – A Dream That Took Off

18
A BOXFUL OF IDEAS
SKYPE GREETING QUOTE What happens if you fund everyone's idea, sight unseen, inside a large company — which, as far
as we were able to determine, has never happened before?
~ Mark Randall
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. VP of Innovation, Adobe
• Today we will do Lesson 18: A Boxful of Ideas

• Have you heard of the expression “Think outside the box”? SEE Read the article.
• How does your company encourage creativity in the workplace?
Man’s creativity is only limited by the current reality he is living in. The technology, the funds, the
3. Ask the student to read the quote. society, etc. can potentially stunt the growth of our most innovative ideas. But what if your own
• Ask the student how he/she understands the quote. company would willingly fund your concepts and help you realize them, would you grab the
opportunity? Adobe Incorporated did just that. The software company took one of their core values to
SEE 4. Have the student read and analyze the story. the next level. Enter the “Kickbox” program.
The Kickbox is just a box of goodies… with a thousand dollar prepaid card inside. Anyone in the
5. Ask the questions below to reinforce the student’s comprehension. company can request for it, no questions asked. The idea behind the program is to encourage
• According to the article, what stunts the growth of our most innovative ideas?
• What is the idea behind the Kickbox program? employees to turn their business ideas into reality. It doesn’t matter who you are, what your position
• Was the program consistent with the company’s core values? How? is, or which department you belong to. If you have a great idea that you think would contribute to
TRY 6. Have the student read and answer each question. Adobe’s success, grab a Kickbox and start cracking.
Other companies might view this as something new and innovative, while others might see it as
ACT 7. Have the student read the instruction. something controversial and absurd. Whatever the case, Adobe found a way to foster man’s creativity
• Encourage the student to talk more by asking follow-up questions. even further. This core value has manifested itself in their products for many years, and this has
• Share your insights to make the discussion more engaging. encouraged graphic artists, programmers, and editors to push their limits. From their staff to their
customers, Adobe has the word “creativity” flowing through its veins.

1. How does the Kickbox program reflect one of Adobe’s core values?
2. Why do you think some companies might see this innovation program as absurd?
3. Would you grab the chance if your company were to implement something similar?
SKYPE CLOSING 4. What is the importance of fostering creativity in your job?
▼▼▼

Imagine you’ve been given a Kickbox. How would you spend that 1,000 USD to turn your business idea
into a reality?
Bizmates Program Level 5 - Rank A - Lesson 18 – A Boxful of Ideas

19
WORDS OF WISDOM FROM A DRAGON
SKYPE GREETING QUOTE Empty your mind, be formless, shapeless — like water. Now you put water in a cup, it becomes
the cup; You put water into a bottle it becomes the bottle; You put it in a teapot it becomes the
Hi, I’m ____. Looking forward to seeing you. teapot. Now water can flow or it can crash. Be water, my friend.
1. Greet the student and introduce yourself if necessary. Introduce the goal of the lesson. ~ Bruce Lee
• Today we will do Lesson 19: Words of Wisdom from a Dragon martial artist / actor

• Who is the wisest person you know? SEE Read the article.
• What advice from this person still resonates with you?
Dragons in the Asian culture are revered mythical creatures that symbolize power, nobility and
• How did his/her advice change you as a person?
benevolence. In pop culture, no other man has earned the title quite like Bruce Lee. Most people
3. Ask the student to read the quote. remember him for his martial arts prowess, but only a few people know that there’s something more
• Share your own interpretation if necessary. profound behind that one-inch punch. More than just a fighter, Bruce Lee was also a philosopher
whose words of wisdom still echo today.
• Encourage the student to ask you for any unfamiliar words/phrases. Among his many quotes, there is one that really stands out – “be water, my friend”. The analogy was
so simple and yet so deep that even businesspeople incorporated the philosophy into their lives.
• According to Bruce Lee, what does it mean to “be water, my friend”? Being like water means becoming fearless, to boldly explore and seep through tight situations, and
• What is the most insightful about being like water? becoming flexible, to be able to think, react, and adapt quickly. However, the most insightful aspect
TRY 6. Have the student read and answer each question. of being like water is that you have the power to soothe or destroy.
Most of us cripple ourselves with anxiety or bind ourselves with rules and situations without realizing
ACT 7. Have the student read the instruction. that there’s something we can do too. We can either choose to become rigid and continue to be a
• Encourage the student to talk more by asking follow-up questions. square peg in a round hole, or become fluid and just go with the flow. We can either choose to
• Share your insights to make the discussion more engaging. stagnate or break through the walls that confine us. Be like water; understand its ways and become
the best person you are meant to be.
• Tell the student to prepare for the Rank Up test. ▼▼▼
1. What does this inspirational quote say about Bruce Lee?
2. How would being fearless help you achieve your goals? Being flexible?
3. Do you agree that leadership, like water, has the power to soothe or destroy? Explain.
SKYPE CLOSING 4. What philosophy do you live by? Discuss.
▼▼▼

Discuss a situation when you boldly took a risk, adapted to it and managed to succeed. How did that
situation shape your personality?
Bizmates Program Level 5 - Rank A - Lesson 19 – Words Of Wisdom From A Dragon

20
REVIEW: CORE VALUES
SKYPE GREETING TEST The list below is a summary of the core values found in the previous lessons. Select three items from
Hi, I’m ____. Looking forward to seeing you. the list that could help you succeed in your career/business, then explain why.
• We are going to review all the points you learned from Lessons 11 to 19.
□ Lesson 11: A Billionaire In Economy Class – Azim Premji
Choosing charity over a life of luxury
TEST 2.
•
Have the student read the instruction.
Ask the student to select three topics from the list.
□ Lesson 12: Embracing “Sticky” Failures – William L. McKnight
• Have the student explain how these topics can help him/her succeed in his/her career/business. Encouraging mistakes and failures
Ask follow-up questions to make it more engaging.
□
•
3. Give the student feedback. Lesson 13: When Maternal Instincts Take The Lead – Dr. Gro Harlem Brundtland
• Give student feedback/study tips. Use the chat box. Leading people as a parent would
• If the student passes the REVIEW, congratulate him/her and tell him/her that he/she may go onto Rank B
next time.
• If the student fails the REVIEW, tell the student which lessons he/she needs to redo, and make note of it
for the next trainer.
□ Lesson 14: We’re All Ears – John Flannery
Listening to customers
• Encourage the student to watch the first video lesson for the next rank.
□ Lesson 15: The 4-wheeled Icon – Edgardo Sarao
Maximizing limited resources
□
SKYPE CLOSING
Thank you for studying at Bizmates. (bow) Lesson 16: Tree Hugger – Vandana Shiva
Becoming the voice of the minority
□ Lesson 17: A Dream That Took Off – Tony Fernandes

Valuing employees above everything else
□ Lesson 18: A Boxful of Ideas – Mark Randall

Fostering creativity and innovation
□ Lesson 19: Words of Wisdom From a Dragon – Bruce Lee

Becoming like water
Bizmates Program Level 5 - Rank A - Lesson 20 – Review

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BIZMATES PROGRAM LEVEL 5 I RANK A I LESSON 1 Report an error / Make a suggestion Last revision: 03/29/2021

2. Reinforce the goal of the lesson by asking a few questions like:

ACT 7. Have the student read the instruction.

Bizmates Program Level 5 - Rank A - Lesson 1 – Core values

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback. ▼▼▼

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 2 – A Store’s Golden Foundation

2. Reinforce the goal of the lesson by asking a few questions like:

TRY 5. Ask the questions below to reinforce the student’s comprehension.

Bizmates Program Level 5 - Rank A - Lesson 3 – No Patents, No Money

2. Reinforce the goal of the lesson by asking a few questions like:

ACT choices that trainers can provide to help the students:

Bizmates Program Level 5 - Rank A - Lesson 4 – Ethics Over Profit

2. Reinforce the goal of the lesson by asking a few questions like:

SEE 4. Have the student read the article.

TRY 6. Have the student read and answer each question.

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 5 – Hero Or Heretic?

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback.

ACT Share your thoughts.

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback. ▼▼▼

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 7 – The Fruit Of Someone’s Labor

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback. ▼▼▼

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 8 – Songs That Rattled Cages

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback. ▼▼▼

ACT Share your thoughts.

□ Lesson 8: Songs That Rattled Cages – Bob Marley

□ Lesson 9: Great Just Isn’t Good Enough – Larry Page/Sergey Brin

Bizmates Program Level 5 - Rank A - Lesson 10 – Review

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback.

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 11 – A Billionaire In Economy Class

2. Reinforce the goal of the lesson by asking a few questions like:

TRY Answer these questions.

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 12 – Embracing “Sticky” Failures

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback.

ACT Share your thoughts.

2. Reinforce the goal of the lesson by asking a few questions like:

TRY Answer these questions.

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 14 – We’re All Ears

2. Reinforce the goal of the lesson by asking a few questions like:

TRY Answer these questions.

ACT Share your thoughts.

Bizmates Program Level 5 - Rank A - Lesson 15 – The 4-wheeled Icon

SKYPE GREETING QUOTE It is not an investment if it is destroying the planet.

Hi, I’m ____. Looking forward to seeing you. ~ Vandana Shiva

2. Reinforce the goal of the lesson by asking a few questions like:

8. Give the student feedback.