WS 1 DHL Group - S. Bechhofer

LEADERSHIP IN OCCUPATIONAL HEALTH &
SAFETY @ DEUTSCHE POST DHL GROUP
European Agency for Safety and Health at Work, Brussels, March 22, 2017
Steven Bechhofer, Vice President,
Global Business Services, Insurance & Risk Management, DPDHL Group
Safety and health at work is everyone’s concern. It’s good for you. It’s good for business.
Agenda
1. Introduction to DPDHL
2. DPDHL’s Leadership Model
3. DPDHL’s Strategic Approach towards Leadership in Safety
4. An Example of Leadership in Safety @ DPDHL
Leadership in OSH, Brussels , March 22, 2017 2

CORPORATE STRUCTURE: ONE COMPANY WITH
TWO STRONG PILLARS
The Post for Germany The logistics company for the world

WHO WE ARE – A GLOBAL COMPANY WITH A UNIQUE PORTFOLIO
No. 1 in international express delivery
Europe’s largest postal service
Leader in the forwarding business
Partner for e-commerce and

a pioneer in secure digital
communications
No. 1 in contract logistics

PUBLIC
KEY FACTS ABOUT DEUTSCHE POST DHL GROUP
• More than 500,000 employees in more than 220

countries/territories (including nearly 60%
outside Germany)
• 59mn letters/4.3mn parcels each workday in

Germany/more than 28,000 sales outlets in
Germany
• Group revenues1): EUR 57.3bn /Group EBIT1):

EUR 3.49bn / Market capitalization2):
EUR 39bn
• ~ 809,000 international express shipments per

day (2016) (Time Definite International) (+7.6%
vs. previous year)
• 2.1mn tons of air freight/2.9mn TEU3) of ocean

freight in 2015. No. 2 European road freight
• World No.1 in contract logistics
1) Financial year 2016; 2) As of 12/31/2016; 3) TEU = Twenty-foot equivalent unit

LEADERSHIP AND OUR CORPORATE
RESPONSIBILITY PRIORITIES
We use our materiality analysis and internal validation process to identify

material CR issues for the Group.
Prioritized Issues
Responsibility: Governance
1) Compliance
2) Standards in the value
chain (suppliers and
subcontractors)
DPDHL 3) Data protection and
Group will be security
the
benchmark Responsibility: People
4) Employee engagement
for
5) Learning and development
responsible
6) Occupational health
business and safety
Responsibility: Environment
7) Energy efficiency
8) Air pollution and noise

RESPONSIBLE BUSINESS DRIVES LONG-TERM SUCCESS
non exhaustive
Top rankings in CR Ratings and Rankings Increasing Employee Engagement

KPI Active Leadership in Employee Opinion Survey:
+1%p
Consistently
>80
73 74
2015 2016 2020

PUBLIC
STRATEGIC APPROACHES TO LEADERSHIP IN SAFETY (1)
Creation of a Safety First

Systemic analysis of
culture through role model
hazards and accident
behavior and assuming
causes, also using “First
responsibility for
Choice” methods
Occupational Health and
Safety issues
Implementation of
preventive measures,
taking different target
groups as well as new and
changing requirements into
account
Leadership in OSH , Brussels , March 2017 8

PUBLIC
• Standardized and regular risk

assessments
• Event and situation based hazard
analysis
Systemic analysis of • Capturing near-misses
hazards and accident • Clear Designation and Delegation of
causes also using “First Responsibilities
Choice” methods • Implementation of an Occupational
Health and Safety structure
• Measurement of Performance
indicators
• Regular Performance Reviews
• “Gemba” Walks
• Knowledge and Experience sharing

PUBLIC
• Self reflection/ self assessment

• Checking one’s own behavior
Creation of Safety First • Exemplary function (“walking the talk”)
culture through role • Motivating managers
model behavior and • Motivating employees on all levels
taking responsibility for • Constant Communication
Occupational Health and • Making workplace safety issues visible
Safety • Addressing issues/events/conflicts in a
transparent fashion
• Implementing measures timely and
effectively
• Learning and training for the future
• Sharing successes openly

PUBLIC
• Defining target groups

Implementation of • Setting priorities
preventive measures, • Selecting preventive actions
taking different target • Taking advantage of prevention
groups as well as new opportunities
and changing • Practice-oriented instruction and
requirements into training
account • Avoiding “alibi” sessions
• Checking the effectiveness of
measures
• Controlling process improvement

PUBLIC
Example for „Leadership in Safety“ @ DPDHL
Leadership in OSH . Brussels . March 2017 12

Thank You!
www.healthy-workplaces.eu
13

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LEADERSHIP IN OCCUPATIONAL HEALTH &

SAFETY @ DEUTSCHE POST DHL GROUP

Leadership in OSH, Brussels , March 22, 2017 2

Leadership in OSH, Brussels , March 22, 2017 3

No. 1 in international express delivery

Europe’s largest postal service

Leader in the forwarding business

Partner for e-commerce and

No. 1 in contract logistics

Leadership in OSH, Brussels , March 22, 2017 4

KEY FACTS ABOUT DEUTSCHE POST DHL GROUP

• More than 500,000 employees in more than 220

• 59mn letters/4.3mn parcels each workday in

• Group revenues1): EUR 57.3bn /Group EBIT1):

• ~ 809,000 international express shipments per

• 2.1mn tons of air freight/2.9mn TEU3) of ocean

• World No.1 in contract logistics

1) Financial year 2016; 2) As of 12/31/2016; 3) TEU = Twenty-foot equivalent unit

Leadership in OSH, Brussels , March 22, 2017 5

We use our materiality analysis and internal validation process to identify

Leadership in OSH, Brussels , March 22, 2017 6

Top rankings in CR Ratings and Rankings Increasing Employee Engagement

2015 2016 2020

Leadership in OSH, Brussels , March 22, 2017 7

STRATEGIC APPROACHES TO LEADERSHIP IN SAFETY (1)

Creation of a Safety First

Leadership in OSH , Brussels , March 2017 8

STRATEGIC APPROACHES TO LEADERSHIP IN SAFETY (2)

• Standardized and regular risk

Leadership in OSH , Brussels , March 2017 9

STRATEGIC APPROACHES TO LEADERSHIP IN SAFETY (3)

• Self reflection/ self assessment

Leadership in OSH , Brussels , March 2017 10

STRATEGIC APPROACHES TO LEADERSHIP IN SAFETY (4)

• Defining target groups

Leadership in OSH , Brussels , March 2017 11

Example for „Leadership in Safety“ @ DPDHL

Leadership in OSH . Brussels . March 2017 12

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