Business Requirement Document: Ecommerce Website Online Apparels shopping Website Business Requirements Document (BRD) Ecommerce Website June 2019 Version 1.01 Document Revisions Date Version Number Document Changes 13/05/2019 10 Initial Draft 2 Approvals Role Name Title Signature Date Project Sponsor Business Owner Project Manager System Architect Development Lead User Experience Lead Quality Lead Content Lead Page3 Introduction 3.1. Project Summary 3.1.1 Objectives Enhancing client's offline business of apparels by transforming it into online ecommerce website Making online ecommerce platform for buyers to buy apparels from website. Customers/ buyers will be able to search for the various kinds of apparels for e.g. Shirts. Jeans etc and will be able to order it from website by making online payment of products. Business owner will be able to manage his products by category and prices with different sizes & colors. Owner will be able to deliver the items to the buyers on shipping address mentioned by the buyer while placing an order. Customer will be able to track their order shipment. 3.1.2 Background Website is necessary for simplifying the buying and selling process of apparels. Customers should be able to search the desired items and can place the order by making online payment of the items. Online website will help business owner to streamline his offline business of apparels selling and will grow his revenue by making business online. 3.1.3. Business Drivers Customers are looking for faster delivery of items with good quality and services. Customers/ buyers are going to be a main end user of the website who searches for the good quality cloths in reasonable price. ‘Admin is the Business Owner who will be responsible for managing the product catalog, categories and prices and shipping services on website. Page 43.2 Project Scope 324 322 The scope of the project is to design and develop an online ecommerce website for apparels. Customers will be able to use the frontend website for searching the apparels and place the order by making online payment of the order in advance. Web based admin panel/ backend will help admin user i.e. business owner to manage the products, categories, prices and orders placed by the customers. In Scope Functionality Buyer Login Registration Search products Product listing and search results Product details with available variations Add to cart Add to wishlist Checkout and Online payment of the orders Share products on social media Ratings and review on products Place the order Manage address book My account Order history Order tracking Ability to create/edit/delete products Manage product categories and sub-categories Manage product catalog Manage orders Manage customers Manage shipping Manage payments Manage roles/ permissions CMS pages management Ratings and reviews management Statistics and reports ‘Out of Scope Functionality Ordering customized products Real time order tracking Cash on delivery option for buyers Pose3.3. User Roles Description Visitors will be able to search for the products using keyword and category search, View product description View product ratings and review Share product on social media Check shipping availability at his PIN code Check variations like color and size Contact support Buyers Customer login, Registration Search products by keyword, categories & sub-categories View product listing with sorting and filter options View product details Add to wishlist Share on social media Check shipping availability by PIN code Shopping cart and checkout Post ratings and reviews My order history My Account settings Contact support Admin/ Owner ‘Manage customers ‘Manage products ‘Manage product categories/ sub-categories Manage orders Manage shipping ‘Manage payments cms Product Ratings and reviews Statistics and reports Manage roles and permissions3.4 System Perspective 341 342 343 344 ‘Assumptions Inventory (physical storage/ warehouse) of products are already established. Admin is will manage the products catalog with product codes Le. SKU. Products with custom size and colors are not going to be sold on website. Price of the products will be in USD. Website will accept the orders from US country only. Constraints Risks Issues Trainings ‘Additional features or changes in features & functionalities described in document may require changing the time and costing estimation of the project development. Timeline for enterprise platform updates will impact execution of testing and delivery plan. Budget ‘Schedule (October 31st delivery date) Lack of training to the employees regarding use of system, Auditor approval of our new process & system Senior management buy-off on the approach Funding for this initiative Developer resources Pose4 Business Process Overview > Buyers get registered on website > Search for the desired product in website using keyword search or categories > View product listing > Get on product details page to view detail description, ratings and review for the products > Add product to wishlist / add to cart for buying the product. > Proceed for checkout and online payment of the order. Perform any changes in quantities, billing and shipping address. % Place order successfully by making online payment of the order through net banking / credit/ debit card > Track order status and receive email notifications for the same. > Receive order. Contact customer care for any complaints/ queries. > End of buying process. Pose4.1 Proposed Business Process (To-Be) Page5 Business Requirements ‘The requirements inthis document are priortized a follows: vee [tate Destin 1 [Gest ast get nd mon invert ewan 2 [igh Wren bt not este eqns ae impo einen f | Rien orotate esac eee iow Lineal oa 5 [ae [scones 5.1_ Functional Requirements Regt | Paoaty | eiption tatoo om a RT GE ST OT, = voor | 1 {toga tens gee open enc eth psond inant posed (rate shales ne odenenlseee msm ayers wb ae ge eaeed on webite wah ample regan om WH 5, beh dea oem roca | 1 |regsvoton en = see o conernganaed Accept terms and conditions Email id verification would be mandatory to get losin into website User wil receive email verification ink on registered email to verify the email. OnImpacted Regt | Priorty | Description Rationale —, ‘email id verified successfully, user wil be able login into website with email a password pale Buyers will be able to search the products by Keyword, by Browsing TOUR aj Guest FR-003, 1 [Bete ‘ategory/sub-categor, using ters and sorting options. eer 1 User would be able to search forthe products without login into website. Buyers wil beable to view the listing ofthe product with following deta: Buyer/ Guest © Product ttle cal (© Thumbnail image ae 1 [Product © Price Usting © Rotinge & reviews By clcking on product tile and image, user willbe able to navigate on product detail ‘age to view more detalls ofthe product. User should be able to view the products listing and detals without login User would be able to view all product details on this page. Login will not be required | Buyer/ Guest to view the product detalls. ser ' User willbe able to checkthe shipping avaiabilty by entering PIN code. * User would be able to view following details about the product on product deta sae © Product title Product 12 Thumbnail image uated | deta © Product images © Product description © Sies/ colors Ratings & reviews * User willbe able to add the product to his shopping ear. User wil alo beable to add the product to wishlistImpacted Regt | Priorty | Description Rationale == ‘User wil be able to share product on social medi User wil not be able to add the product to wishlist without login, ‘Buyer will ned to get registered and login into website to maintain sist afitemsin_| Buyer wishist —_ i I io ‘Buyer willbe able to view/ ado/elete products added into his wishlist User will be able to proceed for checkout process of tems avalable in wishlist ‘The products canbe added into shopping cart from the product detal page fuyer Users required to get register and login to manage the items in his shopping cat User wil be able to add items/remove items/ update quantity of tems in shopping oat. “pave 1 | Shoprinescart | «User wll beable to proceed for checkout of any items al tems avalabein shopping, cart User will be able to view item price, sub-total and total pric ofthe items avalabe in shopping eat. Payment and checkout process of the tems selected from the shopping cart willbe | Buyer considered for placing the orders. ‘Buyers required to login into website for checkout and payment ‘uyer wil required 10 enter biling and shipping address before checkout and payment. ‘Buyer willbe required to select payment method for order payment © credit card/ debit card Checkout & FR-008 iL |e Net banking ‘Buyer will be abe to view the order summary on this page, Order summary wil show following detail: item total © Subtotal © Shipping cost o TaxImpacted Regt | Priorty | Description Rationale a © Order total ‘uyers wl beable to receive email aatifiations forthe ders status update Social media User wil beable to share product an social media. Buyer/ Guest Fr-009 4 | sharing Login iznat mandatory to share products on social media user ‘Buyers willbe able to manage their following details from account section Buyer © Profile detais: email phone number © Change password © Addresses FRo10 a | My Account ‘Buyer willbe able to access below sections from My account: © My Orders 0 MY wishist (shopping cart © Ratings and reviews © Logout User wil beable to give ratings and review tothe items which he has ordered in past) | Buyer recenty. Frou 2 | Ratings & User will be able post rating and review only forthe products which he has ordered Reviews from the webs, {Login ad registration will be mandatory fo the user to post ratings and review. ‘Buyers wil beable to view the orders lst. orders placed by the buyer on past. | Buyer User willbe able to view al details about the orders with total amount pai, shipping Feo 1 | Order History | address items quantity, price per unit etc. User wil be able to reorder the items which ae shown in the order detail User wil be able to track his current orders from my orders section. Fos 2 | contact be able to contact support team via email regarding any queries/ | Buyer, AdminPriority Description Rationale Impacted Stakeholders Suppor ‘complaints by simply posting name, email, contact number and message to the |user admin, ‘Admin wl be ableto recelve an email regarding complaint detals posted by buyer ‘Tre admin wil beable to logit the admin pane! Admin user! Frou 1 | toain ‘Te admin willbe asked to enter the user name and password inthe given fel. Sub-users eset password option forthe admin to reset password in case of forgot password, ‘Admin user wil be able to view following information on dashboard ‘Admin user! Sub-users ns i | iPeiiboanl (© Total na. of active and inactive registered buyers © Total no. of Products uploaded on website © Total Revenue: today/ tis month ‘Admin user wil beable te view/edit/actve/inactive buyers account information from | Admin user/ Buyers this section. Sub-users upeane 1 | Management | * Admin user will be able to view all detail of the buyer's account like profile details, address, orders, wishlist, tems in cart. ‘Admin usr wil beable to view Ist ofall orders placed by the buyers on website with | Admin user! current status of each order. Sub-users ‘Admin user wil be abe to viewed order deta, ‘Admin user wil be abe to update the status of order placed by the buyer. ‘Status ofthe orders wil be as below: Orders © Open simi * | Management © Confiemed © Inprocess © Shipped Delveres ‘Admin user wil be responsible for shipment of orders place by the buyers. ‘Admin user wil be able to maintain the below shipment detalls into system for eachImpacted seat | Ponty | esration ationale oe der ©. Shona carer © Taekng 0 © Crrent satis of shipment © Deer eaton/aces © shiping cost = Ada user wil be abl adalei/sctveiacive product eategoes and sb. | Admin ster] — categories from this section. Sub-users fois | 1 Jatesones | 4 (seri be ae ad products under hese categorie & subcategpis from the i ‘product management section. Ain wer wt beable Al EtAc? nave prods in catalog rom ei [Admin snr seton Sober ‘eel ai be ale to manag losin infomation fhe res mos | 1 | roses © Product rae rranagemert 5 nea © Omepton © eons variations cole te ‘ty for he admin w/e payment Ifrmaton le, bank ecount deals | Admin ser Payment rece odes payments fom bues Wanagement| + en eral beable ove payment tt ofeach order lace bythe buyers Serpe paymentesteway willbe aed oronine payment tea eration fats & Aci wser wil be able o approve reject ratings and eins posed by the buys | Admin ser] = 3 Review for products. ‘Sub-users: satis | + serie bie toview the flowing reponsin ten nee Fro | 2 | Reports Subusers © Products uploaded:Impacted Regt | Priorty | Description Rationale —, Date :FromTo Month Year © Revenue/ total ale Teday Curent week ste: From-To Mont Year ‘Admin user willbe able to export reports into pl and excel format. System users | * Admin wser will be able to ceate/editdelete/ actve/inactve sub-users fo operate | Admin wer! enna 2 | Management | the various sectional operations in system Sub-users Roles Ability to add/eit/delete/actve/inatve sub-admin users with role based access | Admin user/ a 2 | Management sSubusers ‘Admin user il be able to edt the content for below CMS pages: ‘din vse Sub-users © About us cms a + | Management Contact us Prwvacy policy Terms and conditions _ 3 | Email ‘Admin user wil be able to add/edit/deete content for emails to be sent to buyers | Admin user! Management | regarding new product launch, offers, and promotions, Sub-users ao + | comptinsy Amin wer wil be able to vow quis complaint feedbacks raced rom the | Admin ser ae uyers. Admin wil aso receive an emall regarding the feedback / complaints and | Sub-users ‘ueries sent by the buyers52. Non-Functional Requirements » Requirement ‘NeR-001 Scalability: The website repository shal accommodate uo to 100 users concurrently neno2 Speed: web pages should not ke more than 30 seconds toload in good sed of internet. nena Relabity: Web pages should not get broken and display page not found erorf page isnot avaiable. NeR-08 Security: SSL security and encryption for online payments6 Appendices 6.1 _List of Acronyms Not Applicable 6.2. Glossary of Terms Not Applicable 6.3 Related Documents Not Applicable Page 16