Ashutosh Verma
Ashutosh Verma
Ashutosh Verma
ON
“A STUDY ON RECRUITMENT AND SELECTION
IN SAHARA HOSPITAL IN LUCKNOW CITY”
i
(Session- 2020-2021)
COLLEGE CERTIFICATE
ii
DECLARATION
during genuine work done and collected by me. The data obtained from
other sources have been duly acknowledged. The result embodied in this
project has not been submitted to any other University or Institute for the
Date:
Place: Lucknow
Ashutosh Verma
MBA 3rd Sem.
Roll No. 1904420700015
iii
ACKNOWLEDGEMENT
First of all I thank God for giving me this wonderful opportunity to undertake
I would like to sincerely thank my guide Mr. Ravi Karan Singh. for giving me
the wonderful opportunity to work under his able guidance and support
I also thank to H.O.D for giving me their valuable time and vital information
I would also like to thank my colleagues for rendering their help to me in this
research report.
Last but not the least, I thank my parents for their prayers, help and advice
Ashutosh Verma
MBA 3rd Sem.
Roll No. 1904420700015
iv
PREFACE
The emphasis in the project is providing the study an insight into Sahara
on the job experience. This has given a chance to try and apply the academic
knowledge and gain insight into corporate culture. This helps in developing
survey. This project consists of my findings after data analysis & conclusions
v
TABLE OF CONTENT
vi
vii
INTOREDUCTION
1
INTOREDUCTION
Brief Overview
positive trends within the healthcare sector. Reports clearly suggest that
healthcare sector is going to be one of the major sectors that would fuel the
economic growth and will contribute to the increased revenues, along with IT
Services and Education sectors in the country. Over 40 million new jobs and
healthcare sector till 2020, as per a report titled, “India’s New Opportunities-
The Indian healthcare sector is poised to reach US$ 280 billion by the year
of 8 per cent by 2012 from 5.5 per cent in 2009, according to a report by an
industry body. A US$ 36 billion industry today and growing at 15 per cent
compound annual growth rate (CAGR), the Indian healthcare industry will
reach the market value of US$ 280 billion by 2022. Increasing population,
2
higher expenditure on lifestyles, rising market of health insurance, government
Partnership (PPP) models are some of the driving factors for the growth of
healthcare sector in India. Major players in the Indian healthcare sector include
Apollo Hospitals Enterprise Ltd, Fortis Healthcare Ltd, Max Hospitals and
boosts its presence in India. The US-based company has a range of products
by 2015,” according to Con Hickey, Senior V-P, Japan, Asia Pacific and Africa.
Welch Allyn has selected Garuda Med Equipment’s as its marketing and
distribution partner in India. The plan behind the joint venture is to focus the
3
its share in the Indian healthcare segment in the country. Universal Medicare’s
offer both the groups to extend their services to larger section of the Indian
September 2010. With 10 housing facilities, the park currently operates one
Medical Tourism
tourism industry in India is competitive in nature and has been able to attract a
large number of foreign visitors surpassing the figures for other South East
leading industry body it was stated that an estimated 3.2 million medical tourists
4
would arrive in India by 2015. The report stated that the states of Andhra
Pradesh, Karnataka, Tamil Nadu, Maharashtra, West Bengal and New Delhi
have been identified as the major destinations for medical tourists in the
eye and dental care have so far proven the most sought after treatments by
foreign patients. Serving more than 850,000 foreign patients every year, India
has been able to uphold a strategic advantage and with the existing 40 per cent
CAGR, a leading industry body estimates that the medical tourism sector could
Apart from the regular medical services, India also offers a variety of holistic
medicare such as yoga, meditation and Ayurveda. The western states of Goa,
Kerala, and Karnataka have emerged as the most admired destination for
government to boost the healthcare sector in the country. These initiatives focus
5
100 per cent foreign direct investment (FDI) is permitted for health
facilities
2010 the Government allocated an additional US$ 1.23 billion for six
Road Ahead
they will soon face tough competition for medical tourists internationally. Like
other South Asian nations like Malaysia, Singapore, and Thailand, India has
been quick enough to assess the lucrative marketplace within the healthcare
sector, following which there has been heavy investments both from the
government and the private sector to meet the rising demands in healthcare
industry.
6
OBJECTIVES OF STUDY
7
OBJECTIVES OF STUDY
The main objective of the study is first to gain some practical knowledge regarding the
functioning of MNC’s and other organizations which is very necessary to fully understand
the primary functions & hence it fulfill the purpose of the Summer Internship under MBA
course.
8
SCOPE & IMPORTANCE OF
THE STUDY
9
SCOPE & IMPORTANCE OF THE STUDY
angiogram etc.
10
COMPANY PROFILE
11
MISSION OF SAHARA HOSPITAL
12
LOCATION
Sahara Hospital
13
Tel:-0522-6780001, 6780002.
E-mail: [email protected]
Website: www.saharahospitals.com
DEPARTMENTS
Anesthesiology.
Cardiology.
Dental.
Endocrinology.
Emergency Medicine.
Gastroenterology.
Gastro Surgery.
General Surgery.
Internal medicine.
Neurosurgery.
14
Neurology.
Nephrology.
Orthopedic.
Ophthalmology.
Plastic Surgery.
Pediatrics.
Panchkarma.
Physiotherapy.
Pathology.
Sports Medicine.
Transfusion Medicine.
Urology.
15
ORGANISATIONAL STRUCTURE
16
NO. OF EMPLOYEES/ ESTIMATED TOTAL
TURNOVER
In Sahara Hospital there are about 251-500 employees working currently and
Sahara India Pariwar, one of the largest business groups of India has entered
the Healthcare sector with a view to become the Best and the Largest Player in
this fast growing sector. They are creating one of the largest chains of hospitals
in India with high end secondary care in all Sahara City Homes – our flagship
17
Sahara hospital’s aesthetical design combines well with functional values to
deliver a most satisfying experience to the patients and as well as their near and
dear ones. The ambience is not only pleasing to the eyes but also touches hearts.
With dedicated, expert and experienced doctors around, you are assured of
quality, compassionate care and the most important, healing touch. Sahara
hospital is now providing high quality & cost effective services, coupled with
the warmth and caring nature that only true Indian.Hospitality can provide.
The subsidiary of Sahara Prime City Limited will connect all its 220
Hospitals through Tele-Medicine Network. The network will cover the 554
Secondary Care Hospitals proposed to be developed across all the 217 Sahara
the central hub for these Hospitals. All the 220 hospitals will have a capability
18
consultation to enable doctors at different centers to share expert opinions and
advice on any patient at any of these hospitals. These hospitals will be equipped
Audible Signs of patients and Diagnostic Images and Videos, both live and
stored across all 219 hospitals with support from Sahara Hospital, Lucknow.
Tele-consultation rooms and this way there would be multiple concurrent Tele-
a single point of time. These OPD consultation rooms will have redundant
network available for up to 1000 Mbps connectivity and will have options to
install High Definition LCD for Voice & Video Session along with 17 inch TFT
Monitor for viewing Patient data online. Doctor sitting at the OPD consultation
room can view the data of any patient available across any of the 217 Sahara
City Homes Hospitals on a single click of button and give him real time Tele-
consultation.
viewed ‘Live’ with the help of integrating bed-side monitors to the Tele-
Medicine Server located at Sahara City Homes and the same will be linked on a
dedicated lease circuit to Sahara Hospital, Lucknow. To avoid any link failure
19
as well as server failure, reasonable level of redundancy will be provided in the
different location to ensure that there is no loss of data. For the first time in
simultaneously will be functional across all the 220 hospitals. The 30 bedded
multi-specialty secondary care hospital across each 217 Sahara City Homes
center with all the specialties of Secondary Care level. These hospitals will
These hospitals will offer advanced diagnostic facilities like Digital X-ray,
full-fledged Pathology Lab with support from Sahara Hospital, Lucknow and 24
hrs. Pharmacy located at the ground floor for easy access from outside and
inside the hospital will also be a part of these 217 hospitals. The 217 secondary
20
casualty/emergency services backed with 24hrs. Ambulance Services (Air-
hospital will consist of two OTs (a major and a minor) with dedicated ancillary
spaces. For best possible Critical Care as per the international protocols, a 4 bed
well-equipped ICU unit is planned with life saving high end equipment’s like
Isolation Critical Care will also be provided. Specialized Mother & Child Care
air-conditioned general wards with spacious private and semi private wards with
attached convenience facilities and special area dedicated for Health promotion
consultation and counseling will also be provided. With the objective of setting
21
OVERVIEW:-
A 33 year old Sahara India Pariwar is full of youthful energies, undying passion
and relentless dedication. All set to move ahead towards an unbelievably great
and glorious golden jubilee. Sahara India Pariwar, one of the largest business
groups of India has entered the Healthcare sector with a view to become the
Best and the Largest Player in this fast growing sector. Now creating one of the
largest chains of hospitals in India with high end secondary care in all Sahara
City Homes – our flagship integrated townships. The first of the three super-
operating with 250 beds (which will be expandable to 554 bedded). Sahara
Core Strengths
Human Resource.
nurses.
Rehabilitation.
So, one gets everything when it comes to ones healthcare. The hospital has
44 major specialties that are offered in one of the most resource-rich, well
principle.
Surgical Specialities.
Investigation specialities.
Blood Bank.
Physiotherapy.
tertiary healthcare in UP, as well as the adjoining states and countries. The
hospital has planned to provide world class medical services to all strata of
intends to provide all medical facilities and diagnostics under one roof,"
(Director-Medical Health,
Sahara Hospital).
24
Whole Gamut of Services & Facilities Round The Clock
The hospital has all the investigative services available round the clock. This
located at one place. This also includes latest generation Cardiac CT, MRI,
Cardiac Cath Lab & Pathology labs. The hospital with advanced new age
Neuro / Stroke ICU, Intensive Cardiac Care Unit, Medical & Surgical ICU,
Transplant ICU Neonatal and Paediatric ICU & High Dependency Units as per
the international norms. The facilities are augmented by ‘Ultra Clean’ operation
(CSSD) and patient safety (including radiation safety norms) makes it a high-
25
Assisted in cross checking of documents of employees on regular
basis.
Filling up of documents
Updating of documents.
26
PROFILE
Mission
compassion efficiency.
Vision
medical services in Asia, Offering high quality healthcare and tertiary care
facilities.
Quality Policy
27
safety of treatment during patient's stay, promoting and environment of
Sahara India Pariwar, one of the largest business groups of India has entered
the Healthcare sector with a view to become the Best and the Largest Player in
Lucknow, Uttar Pradesh, India, presently operating with 378 beds (expandable
to 554 beds). Sahara Hospital Lucknow is poised to become one of the top
hospitals in Asia.
for healthcare of global standards. The hospital has specially designed suites
for patients and their families coming from overseas for medical treatment in
Sahara Hospital aims at bridging the gap between quality health care and
quality care with highest standards having all medical facilities and diagnostics
28
under one roof.
with 52 specialties.
deliver a most satisfying experience to the patients and as well as their near and
dear ones. The ambience is not only pleasing to the eyes but also touches
hearts. With dedicated, expert and experienced doctors around, you are assured
of quality, compassionate care and the most important, healing touch. Sahara
hospital is now providing high quality & cost effective services, coupled with
the warmth and caring nature that only true Indian hospitality can provide. As
integrated quality healthcare with the availability of all super specialties and
Poly trauma & acute strokes with the availability of Neurosurgery, General
surgery supported by round the clock services of world class blood bank for
Operation Theatres
For any Emergency Admission please contact 24 hours help desk 0522-
professionals.
Medical Specialties
Surgical Specialties
Investigation Specialties
Blood bank
Physiotherapy
The hospital has all the investigative services available round the clock. This
located at one place. This also includes latest generation Cardiac CT, MRI, a
31
Cardiac Cath Lab & Pathology Labs.
SPECIALLY Designed OPD:
OPD is located in dedicated wing with availability of Basic Diagnostics in
32
Unique Feature:
FULL FLEDGED TRAUMA CARE CENTRE: Prompt & integrated
India.
Capsule Endoscopy
33
Camera capsule can be easily ingested which takes thousands of color
per the International standards with Laminar Air Flow with dedicated AHUs
Intensive Care Unit Equipped with latest generation equipment and high
end bed side patient monitors for the close monitoring of the patients
through web.
Equipments.
with latest generation high end equipment including aphaeresis units for
to International Standards.
Level III NICU has the state-of-the-art Transport Incubator with ventilator
Thyroid clinic
Unique surgeries/Treatments/Procedure
Sahara Hospital for only Rs. 1 Lac 30 thousand as a package for stay,
surgeons.
Painless Delivery
Trauma Care & Critical Care:
TRAUMA CARE centre of Sahara hospital is equipped with a network of hi-
tech critical care ambulances that has been established with the motto of motto
“24 hours – No matter what”. This ensure availability of best medical care
without any wastage of time by providing medical attention right through the
well equipped place can cure most patients conversely a delay of even a few
hours could mean the loss of valuable life. The QRT (quick response team) in
event-intervention time by taking the patient right to the resuscitation area. On-
resuscitate the patients are available is factually possible at Sahara hospital. The
36
highly trained causality staff ,trauma (technicians and attendant and the trauma
O.T staff all follow the A B C protocol of resuscitation and are ready round the
clock to receive patients, brought by the QRT.” Sahara Hospital’s trauma centre
The trauma centre has a 24x7 trauma team of experts to handle the emergency
cases arriving at the hospital at any given moment of time. The team, under the
emergency call.
Our 123 beded critical care system is equipped with the latest generation of
ventilators and manned by the most qualified group of trauma care personnal-
with ample no. of ventilators and all the intensive care monitoring systems, all
staff by qualified intensive care personnel, trauma traing nursing staff and
The hospital has emergency laboratory facilities, diagnostics facilities of X-ray, ultrasound,
high-resolution latest generation ultrafast CT AND MRI, all available round- the-clock for
prompt services . Sahara hospital’s world class Blood Bank, can supply components, FFP and
37
PRBC, etc.24 hour a day, and technicians on duty at all hours. There is also a 24 hours open
pharmacy.
Hospital
Doppler Studies
Cardiac CT scan
Echocardiography
Mammography
CARDIAC CATHLAB
38
Cardiac Ct (With Maximum Safety)
39
Treatment Facilities
• Critical care Ambulances (Mobile ICUs)
• MICU
• CCU
• Neuro ICU
• Surgical ICU
• Transplant ICU
• Cardiothoracic ICU
• Cardiothoracic HDU
• PICU
• ENT including Audiometry and Voice disorder (speech therapy clinic) and
surgery
• Rheumatology
40
• Clinical Hematology
• Endocrine Surgery
• Breast Surgery
• Immunology
• Physiotherapy
• Preventive Medicine
41
Health Promotion
Today, urban life style is highly stressful due to hectic schedule with little
physical activity and irregular meals. Lack of exercise and the absence of
• ECG
• DIET COUNSELLING
reports
42
if any and reports of above examination for final Selection & opinion by
Physician.
240
ADVANCE HEALTH CHECK-UP (MALE)
0
• BLOOD EXAMINATION :
group
• URINE EXAMINATION :
• ECG
• DIET COUNSELLING
• BLOOD EXAMINATION :
group
• URINE EXAMINATION :
• ECG
• GYNEC CONSULTATION
• PAP SMEAR
• DIET COUNSELLING
45
Plan 1-
4550
• BLOOD EXAMINATION :
examination
• ECG
• EYE CHECK-UP
• DIET COUNSELING
reports if any and reports of above examination for final Selection &
opinion by Physician.
Plan 1-
4800
• BLOOD EXAMINATION : Complete Haemogram (Hb,TLC, DLC,
Platelet Count) & Blood group, ESR, Peripheral Blood Smear examination
47
Ionic) and Phosphorous
• ECG
• ENT CHECK-UP
• EYE CHECK-UP
48
• BLOOD EXAMINATION :
DLC, Platelet
Peripheral Blood
Smear examination
• ENT CHECK-UP
• EYE CHECK-UP
• DENTAL CHECK-UP
reports
if any and reports of above examination for final Selection & opinion by
Physician.
BREAST SCREENING PROGRAMME 115
49
0
Consultation with experts at Department of Breast and Endocrine
surgery
o Breast lump
o Breast pain
o Nipple discharge
breast)
Breast Counseling
THYROID CHECK-UP
50
THYROID PLAN 1 ( 1150)
T 3, T 4 • TSH • Ultrasound
Thyroid
Endocrinologist.
480
DIABETIC MONITORING (quarterly)
0
FIRST VISIT
Hb A1C
Urine microalbumin
triglycerides)
TSH, free T4
ECG
Fundus examination
Diet counselling
SECOND VISIT
HbA1C, Creatinine
THIRD VISIT
Hb A1C
Urine microalbumin
52
Bun, Creatinine
Fundus examination
FOURTH VISIT
triglycerides)
previous reports if any, and reports of above examination for final Selection
TSH
HbA1C
Urine (r & m)
53
Urea Creatinine, Sodium, Potassium
E.C.G.
2D Echo
TMT
FUNDUS examination
Diet Counseling
Podiatrist examination
16800 Plan-
CARDIAC –DIABETIC HEALTH CHECK UP
2 (6 monthly)
Cardiac-CT Scan (if
required/once only)
TSH
HbA1C
Urine
54
E.C.G.,
2D Echo
TMT
FUNDUS examination
Diet Counseling
Podiatrist examination
your previous reports if any, and reports of above examination for final
55
X-ray Chest PA View
CARDIAC / HYPERTENSIVE CHECK UP 3600
Blood Sugar Fasting
Serum Creatinine
ECG
TMT
Fundus examination
BP Check
2D ECHO
reports if any, and reports of above examination for final Selection &
56
opinion by Cardiologist.
TPA
As the concept of TPA (THIRD PARTY ADMINISTRATOR) has been introduced by
The individual insured will get an ID card issued by the TPA. This ID Card is useful and
TPA department at Sahara Hospital maintains databases of the various health Insurance
companies for the cashless settlement for the patients. At the time of admission the
policyholder or relative can flash the Photo ID-Card as a part of identification of the
policyholder and gain admission in our hospital to achieve excellent services under one
roof. Treatment at Sahara hospital is given as per the terms & conditions of the policy.
At the time of discharge, the insured will make payment which exceeds sum insured or
TREATMENT. Thus, the Individual does not run around for arranging cash for paying
HOSPITAL
3. Raksha TPA
57
7. Star Allied Health Insurance
8. EMeditek TPA
9. Medicare TPA
(for further information contact Mr. Subodh Shukla contact no.05226782110, Cell:
9453309697)
Corporate Tie Ups
With the aim of facilitating best and quality medical services to our
58
up with Sahara Hospital, as an official acknowledgment of our hospital as
the favored healthcare destination would go a long way in ensuring that the
LTD. EMPANELLE
3. BANK OF BARODA D
LTD(BHEL) EMPANELLE
6. BHARAT PETROLEUMD
59
7. BHARAT SANCHAR NIGAMD
ROD) EMPANELLE
14.HINDUSTAN PETROLEUMD
15.HINDUSTAN UNILIVERD
DEVELOPMENT CORPORATIONEMPANELLE
LTD.) D
17.HINDALCO EMPANELLE
60
18.IDEA CELLULAR LIMITED D
20.IFFCO PHOOLPUR D
22.INDIAN BANK D
23.INDIAN INDRUSTRIESEMPANELLE
ASSOCIATION D
LIMITED (IOCL) D
28.LAVANYA AYURVEDIC D
DEVELOPMENT (NABARD) D
61
33.PEPSICO INDIA HOLDINGSD
PETROLEUM TECHNOLOGYEMPANELLE
(RGIPT) D
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
62
D
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
EMPANELLE
63
D
EMPANELLE
EMPANELLE
EMPANELLE
64
SELECTION PROCEDURE IN SAHARA HOSPITAL
Scrutiny of applications
Applications received from the candidates are scrutinized and short listed as per
the required job specification. Short listed applicants are called for an Interview
This screening shall be done based on the job requirements and Specifications.
65
The shortlisting candidates will attend the personal interview. The Interview
Hospital and the representative /HR Head of Sahara Hospital. The panel
members will look for the required criteria, based on which the candidates will
be selected or rejected.
There are various formats which are used during the interview process,
Formats such as
As per the scheduled, the interview is set up on the confirmed date and venue by
the H.R. Department. There is one coordinator and about five to six panel
The coordinator is responsible for proper sitting arrangement and all the
66
The coordinator get all the relevant formats filled through candidates and
Coordinator is also responsible for get the attendance sheet signed from
appeared candidates.
DOCKET OF INTERVIEWEE:
Resume of candidate.
67
INTERVIEW PANEL:
68
*DIRECTOR MEDICAL HEALTH CHAIR THE
The following traits shall be looked upon during the Interview process:
Willingness to learn.
Willingness to change
Self-starter.
Ability to concentrate.
Team Player.
69
Antecedent check
Due diligence antecedent check shall be carried out for key positions before the
time of joining. Antecedent check also carried out for any of candidate if the
Medical Examination
A pre- employment medical examination shall be done for all new incumbents
before they join through any registered medical practitioner on provided format
which clearly mention the period of probation. The probation period also
Appointment
On receipt of the pre- employment medical fitness certificate and found fit for
enumerating the terms and conditions discussed during the personal interview.
acceptance and date of joining by signing and returning the duplicate copy of
JOINING REPORT.
COMMUNICATION FORM.
NOMINATION FORM.
DEPENDANTS DECLARATION
FORM.
GRATUITY FORM
The officer in- charge at recuritment and selection process in the Sahara
Hospital D shall verify all the above documents on the date of joining and
71
selection process in the Sahara Hospital D a posting letter issued to Hospital HR
In some crucial circumstances the rejoining of the candidates has been done in
the hospital by taking immediate permission from the corporate H.R and all the
AN OVERVIEW
defined procedures which are efficacious enough to attract & hire competent
plan was made at the time of inception of Hospital which has been rectified &
customized on later stage. Thus any can have the observation that recruitment
smooth as it is.
72
RESEARCH METHODOLOGY
73
RESEARCH METHODOLOGY
DATA COLLECTION
Data collection usually takes place early on in an improvement project, and is often
formalized through a data collection Plan which often contains the following activity.
There are two methods of data collection which are discussed below:
DATA COLLECTION
Unstructure
74
PRIMARY DATA
In primary data collection, you collect the data yourself using methods such as interviews and
questionnaires. The key point here is that the data you collect is unique to you and your
research and, until you publish, no one else has access to it.
I have tried to collect the data using methods such as interviews and questionnaires. The
key point here is that the data collected is unique and research and, no one else has access to
it. It is done to get the real scenario and to get the original data of present.
Questionnaire:
Questionnaire are a popular means of collecting data, but are difficult to design and often
require many rewrites before an acceptable questionnaire is produced. The features included
in questionnaire are:
Theme and covering letter
Instruction for completion
Types of questions
Length
Interview:
This technique is primarily used to gain an understanding of the underlying reasons and
motivations for people’s attitudes, preferences or behavior. The interview was done by asking
a general question. I encourage the respondent to talk freely. I have used an unstructured
format, the subsequent direction of the interview being determined by the respondent’s
initial reply, and come to know what is its initial problem is.
75
SAMPLING METHODOLOGY
Sampling technique:
Initially, a rough draft was prepared keeping in mind the objective of the research. A pilot
study was done in order to know the accuracy of the questionnaire. The final questionnaire
was arrived only after certain important changes were done. Thus my sampling came out to
be judgmental and continent.
Sampling Unit:
The respondents who were asked to fill out questionnaires are the sampling units. These
comprise of hospital of recuritment and selection process in the Sahara Hospital ,S sahara
India Pariwar , who had attended the personality development workshop.
Sampling Size: 20
SECONDARY DATA
All methods of data collection can supply quantitative data (numbers, statistics or financial)
or qualitative data (usually words or text). Quantitative data may often be presented in tabular
or graphical form. Secondary data is data that has already been collected by someone else for
a different purpose to yours.
76
4. Secondary data can be a valuable source of new ideas that can be explored later through
primary research.
1. May be outdated.
2. No control over data collection.
3. May not be reported in the required form.
4. May not be reported in the required form.
5. May not be very accurate.
6. Collection for some other purpose.
77
DATA INTERPRETATION &
INTERPRETATION
78
DATA INTERPRETATION & INTERPRETATION
Learning 0
Enhancement of knowledge, skill &attitude 4
Sharing information 0
All of the above 16
INTERPRETATION
The above result shows that most of the hospital of recuritment and selection process in the
Sahara Hospital are well aware of the definition, inputs and purpose of the recruitment
program. They are self motivated to attend such recruitment program as it will result in their
skill enhancement & improving their interpersonal skill.
79
2. Recruitment is must for Selection productivity and Process sahara
Hospital.
Completely agree 17
Partially agree 3
Disagree 0
Unsure 0
INTERPRETATION :
The above result shows that mostly all the hospital of recuritment and selection process in the
Sahara Hospital are well aware of the role and importance of the recruitment . It means
somewhere their productivity and performance has been improved after the recruitment program
attended by them and it helped them to achieve their goal.
80
3. (i). Have you attended any recruitment program in the last 01 year
sahara hospital?
Yes 20
No 0
INTERPRETATION :
100% respondents had attended recruitment program in the last 01 year. It means in
recuritment and selection process in the Sahara Hospital , Sahara India Pariwar, time to time
recruitment is provided to all the hospital and it is continuous process.
81
(ii). If yes, which module of soft skill development recruitment sahara
hospital ?
INTERPRETATION :
65% respondents had attended all the five modules of soft skill development recruitment .
But besides soft skill development recruitment , Recuritment and selection process in the
Sahara Hospital Sahara India Pariwar should also provide product/process or skill based
recruitment to enhance the employability.
82
4.(i). After the recruitment , have you given feedback of it sahara hospital?
Yes 20
No 0
INTERPRETATION :
100% respondent had given feedback after attending the recruitment . It means each and
every respondent are well aware of the importance of giving feedback. They know that their
feedback is very important to identify the effectiveness and valuation of recruitment
program.
Questionnaire 16
83
Interview 1
Supplement test 1
Any other 0
INTERPRETATION :
The above result shows that the questionnaire is the most popular method of evaluating the
recruitment program and other methods are not very much in practice in recuritment and
selection process in the Sahara Hospital , Sahara India Pariwar But since there are various other
methods of Selection of recruitment program like interviews, supplement test, self diaries&
observation so it should also implement the other methods also to identify the ROI (return on
investment) & effectiveness and valuation of the recruitment program.
Observation 5
84
Questionnaire 3
Interviews 8
Self diaries 3
Supplement test 1
INTERPRETATION :
I. Recruitment and selection process in the Sahara Hospital , Sahara India Pariwar, mostly
use the questionnaire to get the feedback of trainees but only 15% respondents are in favor
of questionnaire because in it there is a possibility of getting inaccurate data and in this
responding conditions are also not controlled.
II. On the other side 40% respondents feel that interview is the most appropriate method of
evaluating the recruitment program because it is more flexible method, and in this they can
get the opportunity for clarification and the most important thing is that in the interview,
personal interaction is also possible.
III. 25% are in favor of observation because this is non-threatening and is excellent way to
measure the behavioral changes.
IV. Beside this, 15% are in favor of self diaries and 5% are in the favor of supplement test. It
means that Recuritment and selection process in the Sahara Hospital , Sahara India Pariwar
should also try to use other method of Selection of recruitment program.
6.(i). Do you think that the feedback can evaluate the recruitment
effectiveness sahara hospital?
85
Yes 20
No 0
INTERPRETATION :
100% respondents think that the feedback can evaluate the recruitment effectiveness. It
means that hospital in the Recruitment and selection process in the Sahara Hospital , Sahara
India Pariwar are well aware of the importance of taking feedback after the recruitment .
(ii).If yes, how can the post recruitment feedbacks can help the
participants sahara hospital?
INTERPRETATION :
70% respondent feel that the post recruitment feedback can help the participants to improve
their job performance, is an aid to future planning and can motivate to do better. It means that
they are benefited by giving feedback of the recruitment , attended by them.
Completely agree 14
Partially agree 6
Disagree 0
87
Unsure 0
INTERPRETATION :
70% respondents are completely agree and 30% respondents are partially agree with the
statement that post recruitment Selection focus on result rather than on the effort expended in
conducting recruitment program. It means that all the respondent are well aware of the purpose
and objective of the post recruitment Selection .
Trainer centered 2
Trainee centered 2
88
Subject centered 8
All of the above 8
INTERPRETATION :
I. 40% respondents feel that the approach of post recruitment Selection should be subject
centered and 40% respondent also feel that it should be trainer, trainee and subject centered.
II. 10% respondents are in favor of trainee centered approach and 10% respondents are in
favor of trainer centered approach.
It means that the Selection procedure should be implemented concerning trainer, trainee
and subject.
9. What should be the ideal time to evaluate the recruitment sahara hospital?
89
After 15 days 7
After 1 month 4
Can’t say 3
INTERPRETATION :
35% respondent feel that recruitment should be evaluate after 15 days.30% feel that it should
be immediate after recruitment . 20% feel that ideal time to evaluate the recruitment is after 1
month and 15% are unsure.
Since each respondent had attended different recruitment program. So the ideal time of
Selection of recruitment depends on types of recruitment . It could be vary for different
recruitment .
10. Should the post recruitment Selection procedure reviewed and revised
periodically sahara hospital?
Yes 16
90
No 2
Can’t say 2
INTERPRETATION :
80% respondents feel that the post recruitment Selection procedure should be reviewed and
revised periodically. It means that it has to be a continuous process and be taken regularly by
the line manager/Reporting manager of the participants. It could also be taken by peer group.
Still 10% feel that the post recruitment Selection procedure should not be reviewed and
revised periodically. It means they are satisfied with the post recruitment Selection
procedure, followed by Recruitment and selection process in the Sahara Hospital , Sahara
India Pariwar.
11. Is the whole feedback exercise after the recruitment worth the time,
money and effort sahara hospital?
91
Yes 18
No 2
Can’t say 0
INTERPRETATION :
90% respondents feel that the whole feedback exercise worth the time, money and effort and
10% respondent are not agree with this. It means that feedback exercise is valuable and
worthful for the participant to achieve their personal goal as well as for the organization.
Still 10% are unsure about it. So there is a need to create awareness among them that how
much the feedback exercise is important to identify the effectiveness and valuation of the
recruitment program, to identify the ROI(return on investment),to identify the need of
recruitment and identify the points to improve the recruitment .
92
To identify the ROI(return on investment) 2
To identify the need of recruitment 0
To provide the points to improve the recruitment 0
All of above 15
INTERPRETATION :
75% respondents feels that post recruitment feedback can be used to identify the
effectiveness and valuation of recruitment program, to identify the ROI, to identify the need
of recruitment and to provide the points to improve
93
FINDINGS
94
FINDINGS
Mostly all the Recruitment and Selection process in the Sahara Hospital of corporate
HR are well aware of the role and importance of the Recruitment They are self
motivated to attend such Recruitment program as it will result in their skill
enhancement & improving their interpersonal skill.
Corporate HR, Sahara India Pariwar , time to time Recruitment is provided to all the
Recruitment and Selection process in the Sahara Hospital and it is continuous process.
Two types of Recruitment is provided to the Recruitment and Selection process in the
Sahara Hospital by Corporate HR Sahara India Pariwar -induction Recruitment and
soft skill Recruitment and Process.
Most of the Recruitment and Selection process in the Sahara Hospital feel that
interview is the most appropriate method of evaluating the Recruitment program.
Post Recruitment and Processfocus on result rather than on the effort expended in
conducting the Recruitment and it worth the time, money and effort.
Most of the participants are benefitted by giving feedback after attended the
Recruitment . It motivated them to do better, helped them to increase their job
performance and is an aid to future planning.
In Sahara India Pariwar, post Recruitment and Processis used to identify the
effectiveness and valuation of Recruitment program, to identify the ROI(return on
investment), to identify the need of reRecruitment and to provide the points to
improve the Recruitment .
95
LIMITATION
96
LIMITATION
1. The study is limited to the Corporate HR, SAHARA INDIA PARIWAR LUCKNOW. So
the study is subject to the limitation of area.
2. The time period of the study was only two six weeks which may provide a deceptive
picture in comparison of the study based on long run.
3. Sampling size was of only 20, because only these people had attended soft skill
development Recruitment .
4. Corporate HR, Sahara India Pariwar only provides soft skill development Recruitment ,
not skill based (product/process) Recruitment . So how can one evaluate the skill based
Recruitment is still unresolved.
5. The study is based only on secondary & primary data so lack of keen observations and
interactions were also the limiting factors in the proper conclusion of the study.
97
SUGGESTIONS AND
RECOMMENDATIONS
98
SUGGESTIONS AND RECOMMENDATIONS
Ensure that there is proper linkage among organizational, operational and individual
Recruitment needs.
Besides questionnaire other methods of post Recruitment and Process should also be
used like interviews, self diaries, observation and supplement test.
Post Recruitment feedback has to be continuous and should also be taken from line
manager/superior & from peers to find out the effectiveness and valuation of
Recruitment .
99
CONCLUSION
100
CONCLUSION
The present study was conducted at Sahara Hospital in Lucknow. The aim was
to learn about the Recruitment and Selection process in the Sahara Hospital.
The study is done according to the day to day working in the H.R department.
Today the environment is very hostile. Every day new techniques of recruitment
and selection are defined. Today the candidate had many options available in
the health care sector. As the economy is growing very fast and the opening of
after day. By the end of the day you have to see what the cost of the candidate
to the company is. He has to be selected in an orderly manner. One wrong step
can lead to the loss to company as well as waste of time and skills of the
101
BIBLIOGRAPHY
102
BIBLIOGRAPHY
1. BOOKS/MAGAZINES:
Human Resource Management by L. M. Prasad
Human Resource Management by Dipak. k. Bhattacharya
Human Resource Management by K. Ashwathapa
2. WEBSITES:
http://www.sahara.co.in
http://www.sahara.org
http://www.managementhelp.org/search/management_help_search.html?
zoom_query=Recruitment +and+development
http://www.inc.com/magazine/19930201/3393_pagen_7.html
http://humanresources.about.com/od/Recruitment
trends/Future_Education_and_Recruitment _Trends.htm
http://humanresources.about.com/od/Recruitment /Recruitment
_Development_and_Education_for_Employees.htm
http://Recruitment anddevelopment.naukrihub.com/
103
QUESTIONNAIRE
104
QUESTIONNAIRE
Dear Madam/Sir,
a) Learning
b) Enhancement of knowledge, skill and aptitude
c) Sharing information
d) All of above
a) Completely agree
b) Partially agree
c) Disagree
d) Unsure
3) (i) Have you attended any Recruitment programme in the last 01 year?
a) Yes
b) No
a) Yes
b) No
a) Questionnaire
b) Interview
105
c) Supplement test
d) If any other please specify _______________
a) Observation
b) Questionnaire
c) Interviews
d) Self diaries
e) Supplement test
6) (i) Do you think that the feedback can evaluate the Recruitment effectiveness?
a) Yes
b) No
(ii) If yes, how can the post Recruitment feedbacks can help the participants?(can
select more than one)
7) Post Recruitment and Process focus on result rather than on the effort expended in
conducting Recruitment .
a) Completely agree
b) Partially agree
c) Disagree
d) Unsure
8) What should be the approach of the post Recruitment and Process?(can select more
than one)
a) Trainer centered
b) Trainee centered
c) Subject Centered
d) All of the above
10) Should the post Recruitment and Process procedure reviewed and revised
periodically?
a) Yes
b) No
c) Cant say
11) Is the whole feedback exercise after the Recruitment worth the time, money and
effort?
a) Yes
b) No
c) Cant say
13) Any suggestion for improving the post Recruitment feedback procedure exists in
Sahara India Pariwar?
107