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Salesforce Official Exam Guide

The document outlines the Salesforce Administrator exam, which measures a candidate's knowledge in key areas like organizational setup, user setup, security and access, standard and custom objects, sales and marketing applications, service and support applications, data management, analytics, and workflow automation. It provides details on the percentage of the exam allocated to each area and lists relevant concepts, features, and capabilities administrators should understand to pass the exam.

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2K views3 pages

Salesforce Official Exam Guide

The document outlines the Salesforce Administrator exam, which measures a candidate's knowledge in key areas like organizational setup, user setup, security and access, standard and custom objects, sales and marketing applications, service and support applications, data management, analytics, and workflow automation. It provides details on the percentage of the exam allocated to each area and lists relevant concepts, features, and capabilities administrators should understand to pass the exam.

Uploaded by

SDB
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Salesforce Admin Exam Outline (OFFICIAL)

The Salesforce Administrator exam measures a candidate’s knowledge and skills related to
the following objectives. A candidate should have hands-on experience as a Salesforce
Administrator and have demonstrated the application of each of the features/functions below.

Organizational Setup: 3%

 Describe the information found in the company settings (for example, fiscal year, business
hours, currency management, default settings).
 Distinguish between the various UI features that an administrator controls, including the
implications (for example, UI settings, search settings, list views, homepage layouts).

User Setup: 7%

 Identify the steps to set up and/or maintain a user (for example, assign licenses, reset
passwords, and resolve locked user accounts).
 Understand the implications of activating, deactivating, or freezing a user.

Security and Access: 13%

 Explain the various organization security controls (for example, passwords, IP restrictions,
identity confirmation, network settings).
 Given a user request scenario, apply the appropriate security controls based on the features
and capabilities of the Salesforce sharing model (for example, organization-wide defaults,
roles and the role hierarchy, manual sharing, sharing rules, and public groups).
 Given a scenario, determine the appropriate use of a custom profile or permission set using
the various profile settings and permissions.
 Describe how folders can be used to organize and secure communication templates,
dashboards, and reports.

Standard and Custom Objects: 14%

 Describe the standard object architecture and relationship model.


 Explain how to create, delete, and customize fields and page layouts on standard and
custom objects, and understand the implications of deleting fields.
 Given a scenario, determine how to create and assign page layouts, record types, and
business processes for custom and standard objects.

Sales and Marketing Applications: 14%

 Given a scenario, identify the capabilities and implications of the sales process.
 Given a scenario, identify the appropriate sales productivity features using opportunity
tools, and know when products and Price Books should be used.

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 Describe the capabilities of lead automation tools and campaign management.
 Describe the capability of Salesforce Content.

Service and Support Applications: 13%

 Describe the capabilities of case management (for example, case processes, case settings,
and case comments).
 Given a scenario, identify how to automate case management (for example, case
assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
 Describe the capabilities of Salesforce Knowledge.
 Describe the capabilities of the Salesforce Experience Cloud sites.

Activity Management and Collaboration: 3%

 Describe the capabilities of activity management (for example, manage tasks, events, public
calendars, multi-day events.
 Describe the features of Chatter (for example, feed, groups, following, security).

Data Management: 10%

 Describe the considerations when importing, updating, transferring, and mass deleting data
(for example, CSV files, data quality, field mapping, record IDs, external IDs, duplicate
records).
 Given a scenario, identify tools and use cases for managing data (for example, dataloader,
data import wizard).
 Describe the capabilities and implications of data validation tools.
 Describe the different ways to backup data (for example, data export service, exports,
dataloader).

Analytics—Reports and Dashboards: 10%

 Describe the options available when creating or customizing a report (for example, report
type, report format, fields, summarizing data, filtering data, charting, scheduling, and
conditional highlighting).
 Describe the impact of the sharing model on reports.
 Describe the options available when creating and modifying dashboards (for example,
dashboard components, data sources, chart types, subscribing, and running user).
 Describe the capabilities of custom report types.

Workflow/Process Automation: 8%

 Given a scenario, identify the appropriate automation solution based on the capabilities of
workflow/process.
 Describe capabilities and use cases for the approval process.

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Desktop and Mobile Administration: 3%

 Describe the capabilities of the Salesforce Mobile App.


 Describe the installation and synchronization options of Salesforce Lightning for Outlook.

AppExchange: 2%

 Identify use cases for AppExchange applications.

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