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Managerial Communication Unit 1

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Manas Kumar
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0% found this document useful (0 votes)
22 views17 pages

Managerial Communication Unit 1

Uploaded by

Manas Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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hdudion

Manogernal communication 4 a uncfion

hich help manageY comm uucade uit


wth
edch ofher as we a wrth efeyees
wthim he nganipatíon.

Commumcatfonhep in
Iformatiom rom ne party called
thetra er
The T r a r

Sender
7 to the ther pwdy caled the
Ccever

amagerial
commmunNcation el in h
moofh
Smoofh
low o ifor mation rnory monagce
workrg Touwrd a COMTROm goalb

p ef anaferia Comwuicstio
1. derperona (ommunicciom eommuication
generay Detweey
two eY Mor erom

2 OrgaTisation Commuicotiom Share imfo mabie


all the leved.

9 potonce_Manageria ammu nicatin

Shorir iormation
2 Mti vdjom
3 Co-rdimation.
y. He decisiohee r owth
Help in organis dion
c.
SamirS,DC.
7Heli paoblem salving
Team buildirg
8He
n
i
iviy yob t r u c t i o n
I.Devclemerd emanageva Ail.
i Crcate Tru
HeHe6
2He in beuidu publie
Purpse oMandgcial CoMTnicalin
1 Elow o information
2 Co-0r jmcutom
|Leanmi managemer ll
Develeping goodhuman yeltio
chorrheople to accecarge
Cowmuucatiom Process

Iroy mwon Irawttr Recepdionen


Sowc
chume ecder Receiver
Serder Encoter
(A
No ac

Feedback

Shamen -

Wcaver' Moded Emmunl


The
The p»
two mioce Communicadlion
ce ae mye
roleynd
nad
Cceive)

ok Communicalion

o ma (ommurucati on Follcwcextan w
and chamnc oicid
ytwre

. ma (owmunicaiom H between amiy


nd ierds: N
be uamted.

3raCowmuycatíon Orally poenor


ien
. witten Commu cabon-Tt im h
writen_wW)
S Verba Commuicaom t y 'm_the
oken way)
.Non Vey ba Communieadien
-

1jn
through exprwo

.Body Language hd
hyoph expresNov
hudder
shoulder

8 dUaanmguageModwatuom of voce
7higb0anyrd
Chya nguoge way
mebageoy delinyabot hough pic
Syndy dd Jhine
the
tueduwe 1im
ca
(ommunycation

Veytical Upword comuicaion

dawnwad comm Umction

lhe path
2Diagna Cowmuicaion -
mxTuie o Veri
adorizadal moYemed

3 Hori2ata aderad
euo eoe
Ownwa Lateya Communicuioy
OCCuh) whey Ttwo wOrk
upware
om the me level dihcu
dea)
(eq -Monager taking f
mayMag e

Communicaton Ntwrk

Commundcatlon metwory the pdderm


direction nwhich informnoien
im theorganisatie cham ely_ecOmm
uncatom twoy by whuch ijormalm_
deuws)aze ethe Yma neTwork CY
inyernad netwoy
tey ne
a privade avd ecwe imder nal
mation
ior ytcm wich user ine
techmotogy
o celled ad dseminole
7o all
iJormati finiet nef stl.
why Irteynef

TbaOred imte rna com municatn.


Tprovedroductivity.
Iproved acceMto Imarmatibm
u omote wcr tieipation
S. Iproved mamage met
Techmology behind Idernet

me or more Imter-lonnected cP/ TP


netwoyh
2 Serrer Web, e-ma, DNS.
3 Ddabase>each e ngmea)
. Webite admimbytratio tooy

Advadaue
adehorm Ideperderd
2.
Eae of publihig
3 a e O we
Fasie ta
5Maitenance very Ca
6. Coeective
Disadvanly
cause 1fermadion
Concern
over
S e c w a y o n c e Y n

2 7 t e rn my efwor cpo
erend
k s
he w
LwoOr
r

Tae
Terne- t h i c h

A l over
oveY
7he

oVeY etwork (C WAN)


Way
a
e t w o T k

a
w n
n e
eaa
c o S u t l e r s
N T w o r A

unde
wnde C m e

age C o m w f t e

VerY
C o m n e c f r y

he worAd

B a s i e S e r u i c e o I d e r n e f

Elechonc Maid
2 FTP
3 Tenet
4 Usenet N w
weh.
word
wide
SThe
bes l_Zdernet
Cnline - contmumication

2 Softwote haring
3 Vroducf romotioy
Ctomer Sufport Service
5. Fecdhackabeut roduc
6 Tvfvetion Shar
>har
Dars 9 19

T-Mai

Knouwm el
ectromic mal).
79 aso
toend and eceive arai).
T enabley

oter than hapey mal.


beyddorg
Jrmages audio, VIdeo_canbe
with texf.

ke hone the perpr ictding


com mu

t h auch othe
wrth
me e to be aVaodb
he -ame me.

vantaye / E-mau

1.aperdesy commuicatiom.

No chamce o m Y

T ehep
Kecord
6. Comumicution uw fhoud hyzical resence.
Storag
More coWenien
Eary fo oherate

a c d vatage e a

o _paswoid
y.A Pe
prem
r na
all fouc
fouck
3 rivacy
Ayence eprivag
SVnwated ema
Vate

SMS
Servce
(Shor nas? we 1y usod
SAS the
t e r d m eYme exd mtagn
74 mon- Caltime
whveh t a l
veie wweh Cal t
S M
Ser
vSic
lee
nsg
utnhuke abeud150
dhaderyh

mced
comuucaf..
Le time
C s h e c e way ox SMS, Serdir inlaraty
uey
to 7ghe SMS
asy to we

Disadadya
Umted ahout k
.The _SMS 2e
chwracteE
mo quane vdee 7
Sms_wl

2.Kere i
he dlve res.
delvered
canthe
to N
3. ey
/ 9

TeJecorfewce
Tede corfrrmce telephone Ynee
aor
wo or ore haricipard invog
echmoloy
ere isticate ha
imple w uay hone connefion
Tele corene Cdn be an audo
covference with one orboth erdt ef the
"

eren e Sha} aheaker phone.

Ad vanvtag.e
Save fme
Short mottce chauliny
3 picient e e d keeptry.
Ct Conler ence con
Pekrmbt Reliakilty

Dia Disoduanddage
non verbal commnicen
Les ective
2 Space 'mtation
Paeme to ehrical_chWerpes
3
-actior
o r ma t e r
AMect prelespionaliym
-ted

VideoCoeremcy

Avideco confercnct a live


Conne ctlov)
mseparade
bw wo OY
localinns for
ore
eope
he
e
eople

ecommtticitiom. 1 revides_1 yas


Jul-mtienvileo mag e) dnd
ualryaldio b/w wul-dile Jocaiom

Advandsges
Lesa travey.
2
f'mytime comerence
3 BettexCoynuycaiom
line amd mche y ya Ver
leckical problem
No eyaoma 1heyaefon

>isadvarndegc
Npercona iteracfton
2 |Techica broble
3 Caly etup
ore wprki how2)
Delary im rapore
Oxal ommumicatio
Oral commtration
erpr m i the pcoce)
moth nation oY
Ox CorvnnuucálernCAn
idey hy he
ether ormaOY word
Ex ace toaCe iov imformal.
mas. CcAhe
com Verytio
Telelpto ne Com veratiov
Dtycu yio) h tade
neeti4: poce buhn a

Formal Otal
CowTmumicoton incd
ine
Clayyroom Jectwe
Presetatio e bwne meet
3
Comen ceme meeti
eechry
7nceduatiom ceremony given
Advotoq
, ne Savim
2 Easme
3Reductirn oCept
ectivectio
5Reliabuity
6.FlexiLility
ickeedback.
iadvardage
No degauY
Lac a accouniabby:
3. Lsty elerence Value
orgoen

Fsily e r r e

distawce
.

or
Nee ful C o m m y N c a ü o y

e/er) o ho Ln
Commymaon
rucTwed A
wrleo ad
ane
In
OgandAin.
tioo wri7le
r a
meAage.
horm eter
mema repo7 euly

Avatages
.Pecepability
codrol.
2 Fec five
3. Perona MAge.
wide_acce
5.Ae rndt'ive mette
esuction rAk
Permamet Cord

ipadvandege
Sow a d i n e coumun
2 Lack conideialy
3 ac beonal ouch.
|utble or tkrofe heople
Noise
Poblem in Covnvntmdion aJuhe
ae due
To an tyor-)een
elevnenM. Enoise
Th) 7u1 onc o he amany
PAmles moe which Ynay furm he
commuiction e/etive .There
here ane mudipl.
tao oY nobe im fhe vnd othe
vidua
heve ae two moise

Pychologica Noise Mertal turhulence


ay kind, uhves
hracty ox preven e ideracfaqes
o paytng aHevtion to the
comden
de/ine ychoogical nor
Icdm be due to
eee-Te ocCupATiom ego ang- p
oni digve reCoceiveddnd Noiion, e

2.Phyicalaig Sound eladed totpksi


dtwhances and dora
ctio) erher in he wt)ourdiry environ
T or bome herecloe thvch
erercedraw he actlentiov ethe
heractah Cambe #ear- Tumed
psical moise
Selev Orieded Barrcd
hC the ghd meege
32. Supevior atlidwe
3 ackcuborabire hfort
edal block
laoryuage
Lack
refcr ence
rec
ence
ame
7 v PDiTactio
r/moer commin/tion

npacf
eceiueriented lartin

ontl tububnce
the mCage.
nclhective
phal e
the mMape

Prfial hrem the peaker


Dtanc
Lace déresl.

Meuvdeztandinj

ca2vin_
eCcre eed bach.
eed back.
Compreho

Orers Com te Barriey

Clariy he ideay before cowmumicatien


2 accordmy to the need of_zere
3. Cornsuld othev) beorecownumcUr
Ewe reer eedbock.
e_a gcod liner
6. aUlow up cowmIilkn.
Be_awane ruage,tene avd cev
The Mex Con
move iniple
Uuatfonm
o

7C
. Completne
2 Comeueney
3 Comideration
Comcretne
S Clary
6 Courte
Correctne)
S
Shotne
Simplicy
3 Strength
5m certy
TMPRESs

i r a ryuremexdd
T. Tdeas The icalon f h e Gexn
C o m n m c
gc

uhation
dca
Idea n
otio ad speaker hey eeJ
the
Jeueniall
to be idetifiad
amd
ananfed
The_idea Jo be preje
2 -Me
-Me 3agET
he i tial hae
age in
in he
he mmed
bayomdc
the sfeaker hey have to be i r
ol Qnnthen Ee. encode in,
CehCretjed

delivery the mehage


3 Pawse he be quKáposed
jutabe
mut be tkpoed wut
Y e CoYw unc
m
awe pume
CoWYmMon m wrt7ten
om fo a
cowmAniCulion. LhecomnUNcoton
m e t e d at me rig t i He
the >edemce Can
dernded meany o
u dexge a cdnfe.

.R-Receivex he receiver e individwl


whem he covnmueaton
tazgeted amd abo relered fo e
the deccder. he ceceived me)age y
decde he nind.
the
de de r + cwrnate
Percepiem re cejver
good commuucdlion.
F-EAhy Fmathy mea JJerml
JHera
ge-fig Ido hehce
4he recetver tuder amd he proble
.
C Serder- mmunicalom me ceyitgde He
res en ce oa Jerdey wo
itides he proce Corntrnicadion h.
hasevi dec) to the recei.

S-Securnuity-T he drit ideas inhe


d meed o beea
by he >erder prtor 7o ei'nrg_the
the
TOce Cowmuiclon # deay mu
J be inted ad hen haonit 2e

baric hon ComUYco

PicTwea
Voice
moduactin
wws/gh)
( ral

ComMUMCation

wrren

Sptce
Ditamce

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