SELECT COUNT(ti.

CATEGORY) FROM TR_INCIDENT ti;

SELECT tr.NUMBERS, tr.PHONE_NUMBER, tr.BUSINESS_SERVICE, tr.LOCATION_DESCRIPTION,

tr.SHORT_DESCRIPTION, tr.DESCRIPTION, tr.OPENED, tr.CREATED,
tr.CLOSED, tr.CLOSE_NOTES,
tr.
rs.NAME_R_STATE,
reporter.NAME_R_USER, reporter.EMAIL AS REPORTER_EMAIL,
rt.NAME_R_TYPE,
rc.NAME_R_COMPANY,
rd.NAME_R_DEPARTEMENT,
tc.NAME_TR_CATEGORY,
tsc.NAME_TR_SUB_CATEGORY,
tic.NAME_TR_ITEM_CATEGORY,
tin.NAME_TR_ITEM_NAME,
rg.NAME_R_GROUP,
assigned_to.NAME_R_USER,
ta.NAME_TR_ASSET,
rl.NAME_R_LOCATIONS,
rb.NAME_R_BUILDING,
opened_by.NAME_R_USER,
created_by.NAME_R_USER
FROM TR_INCIDENT tr
LEFT JOIN R_STATE rs ON tr.STATE = rs.SYS_ID_R_STATE
LEFT JOIN R_USER reporter ON tr.REQUESTED_FOR = reporter.SYS_ID_R_USER
LEFT JOIN R_TYPE rt ON tr.INCIDENT_TYPE = rt.SYS_ID_R_TYPE
LEFT JOIN R_COMPANY rc ON tr.VENDOR = rc.SYS_ID_R_COMPANY
LEFT JOIN R_DEPARTEMENT rd ON tr.DEPARTMENT = rd.SYS_ID_R_DEPARTEMENT
LEFT JOIN TR_CATEGORY tc ON tr.CATEGORY = tc.SYS_ID_TR_CATEGORY
LEFT JOIN TR_SUB_CATEGORY tsc ON tr.SUBCATEGORY = tsc.SYS_ID_TR_SUB_CATEGORY
LEFT JOIN TR_ITEM_CATEGORY tic ON tr.ITEM_CATEGORY =
tic.SYS_ID_TR_ITEM_CATEGORY
LEFT JOIN TR_ITEM_NAME tin ON tr.ITEM_NAME = tin.SYS_ID_TR_ITEM_NAME
LEFT JOIN R_GROUP rg ON tr.ASSIGNMENT_GROUP = rg.SYS_ID_R_GROUP
LEFT JOIN R_USER assigned_to ON tr.ASSIGNED_TO = assigned_to.SYS_ID_R_USER
LEFT JOIN TR_ASSET ta ON tr.ASSET = ta.SYS_ID_TR_ASSET
LEFT JOIN R_LOCATIONS rl ON tr.LOCATION = rl.SYS_ID_R_LOCATIONS
LEFT JOIN R_BUILDING rb ON tr.BUILDING = rb.SYS_ID_R_BUILDING
LEFT JOIN R_USER opened_by ON tr.OPENED_BY = opened_by.SYS_ID_R_USER
LEFT JOIN R_USER created_by ON tr.CREATED_BY = created_by.SYS_ID_R_USER

LIMIT 10;

/*get history archive incident*/

SELECT history.SYS_ID_TR_INCIDENT_TRACKING, history.NUMBERS,
assigned_to.NAME_R_USER, rg.NAME_R_GROUP, history.CREATED
FROM TR_INCIDENT_TRACKING AS history
LEFT JOIN R_USER assigned_to ON history.ASSIGNED_TO =
assigned_to.SYS_ID_R_USER
LEFT JOIN R_GROUP rg ON history.ASSIGNMENT_GROUP = rg.SYS_ID_R_GROUP
WHERE history.SYS_ID_TR_INCIDENT = "d8596506-035c-4ecb-99f8-7e9580a18706"
LIMIT 10;

SELECT * FROM TR_INCIDENT_TRACKING AS history LIMIT 100;

SELECT CLOSED_BY, CLOSED, CLOSE_NOTES FROM TR_INCIDENT

WHERE SYS_ID_TR_INCIDENT = "d8596506-035c-4ecb-99f8-7e9580a18706"

SELECT user.NAME_R_USER, note.CREATED, note.DESCRIPTION, ti.ADDITIONAL_COMMENTS

FROM TR_INCIDENT_WORK_NOTE AS note
LEFT JOIN R_USER user ON note.SYS_ID_R_USER = user.SYS_ID_R_USER
LEFT JOIN TR_INCIDENT ti ON note.SYS_ID_TR_INCIDENT = ti.SYS_ID_TR_INCIDENT
WHERE note.SYS_ID_TR_INCIDENT = "32eee363-3009-4d81-952d-9b693064b6c2"
&& note.TABEL_NAME = "TR_INCIDENT"

SELECT ti.NUMBERS
FROM TR_INCIDENT ti
WHERE ti.SYS_ID_TR_INCIDENT = "b33ad8ce-c193-402a-ac0d-b16ef4191f29"

/
*----------------------------------------------------------------------------------
*/
SELECT tr.SYS_ID_TR_REQUEST, tr.NUMBERS, tr.PHONE_NUMBER, tr.BUSINESS_SERVICE,
tr.LOCATION_DESCRIPTION,
tr.SHORT_DESCRIPTION, tr.DESCRIPTION,
tr.SPECIAL_INSTRUCTIONS, tr.OPENED, tr.CREATED, tr.CLOSED, tr.CLOSE_NOTES,
rs.NAME_R_STATE,
reporter.NAME_R_USER as REPORTER,
rc.NAME_R_COMPANY,
ti.NAME_TR_IMPACT,
tu.NAME_TR_URGENCY,
tp.NAME_TR_PRIO,
rd.NAME_R_DEPARTEMENT,
tc.NAME_TR_CATEGORY,
tsc.NAME_TR_SUB_CATEGORY,
tic.NAME_TR_ITEM_CATEGORY,
tin.NAME_TR_ITEM_NAME,
rg.NAME_R_GROUP,
assigned_to.NAME_R_USER as ASSIGNED_TO,
rl.NAME_R_LOCATIONS,
rb.NAME_R_BUILDING,
opened_by.NAME_R_USER as OPENED_BY,
created_by.NAME_R_USER as CREATED_BY,
tr.SUB_CATEGORY
FROM TR_REQUEST tr
LEFT JOIN R_STATE rs ON tr.STATE = rs.SYS_ID_R_STATE
LEFT JOIN R_USER reporter ON tr.REQUESTED_FOR =
reporter.SYS_ID_R_USER
LEFT JOIN R_COMPANY rc ON tr.VENDOR =
rc.SYS_ID_R_COMPANY
LEFT JOIN TR_IMPACT ti ON tr.IMPACT =
ti.SYS_ID_TR_IMPACT
LEFT JOIN TR_URGENCY tu ON tr.URGENCY =
tu.SYS_ID_TR_URGENCY
LEFT JOIN TR_PRIO tp ON tr.PRIORITY =
tp.SYS_ID_TR_PRIO
LEFT JOIN R_DEPARTEMENT rd ON tr.DEPARTMENT =
rd.SYS_ID_R_DEPARTEMENT
LEFT JOIN TR_CATEGORY tc ON tr.CATEGORY =
tc.SYS_ID_TR_CATEGORY
LEFT JOIN TR_SUB_CATEGORY tsc ON tr.SUB_CATEGORY =
tsc.SYS_ID_TR_SUB_CATEGORY
LEFT JOIN TR_ITEM_CATEGORY tic ON tr.ITEM_CATEGORY =
tic.SYS_ID_TR_ITEM_CATEGORY
LEFT JOIN TR_ITEM_NAME tin ON tr.ITEM_NAME =
tin.SYS_ID_TR_ITEM_NAME
LEFT JOIN R_GROUP rg ON tr.ASSIGNMENT_GROUP =
rg.SYS_ID_R_GROUP
 LEFT JOIN R_USER assigned_to ON tr.ASSIGNED_TO =
assigned_to.SYS_ID_R_USER
LEFT JOIN R_LOCATIONS rl ON tr.LOCATION =
rl.SYS_ID_R_LOCATIONS
LEFT JOIN R_BUILDING rb ON tr.BUILDING =
rb.SYS_ID_R_BUILDING
LEFT JOIN R_USER opened_by ON tr.OPENED_BY =
opened_by.SYS_ID_R_USER
LEFT JOIN R_USER created_by ON tr.CREATED_BY =
created_by.SYS_ID_R_USER
LIMIT 10;

CREATE INDEX tr_request_idx ON TR_REQUEST(SYS_ID_TR_REQUEST) USING BTREE;

----------------------------------------------------------------------------

/*get comment yang sys_id_tr_incident tidak ssama dg null tidak ada datanya*/
SELECT user.NAME_R_USER, note.CREATED, note.DESCRIPTION, ti.ADDITIONAL_COMMENTS,
ti.SYS_ID_TR_INCIDENT
FROM TR_INCIDENT_WORK_NOTE AS note
LEFT JOIN R_USER user ON note.SYS_ID_R_USER = user.SYS_ID_R_USER
LEFT JOIN TR_INCIDENT ti ON note.SYS_ID_TR_INCIDENT = ti.SYS_ID_TR_INCIDENT
WHERE note.DESCRIPTION is NOT NULL && note.TABEL_NAME = "TR_INCIDENT" &&
ti.SYS_ID_TR_INCIDENT IS NOT NULL
order BY note.SYS_ID_WORK_NOTE DESC LIMIT 5;

/*get priority*/
SELECT *
FROM TR_PRIO tp WHERE tp.TABEL_NAME = "TR_REQUEST";

/*get state*/
SELECT rs.NAME_R_STATE, rs.SEQ
FROM R_STATE rs
WHERE rs.TABEL_NAME = "TR_REQUEST" && rs.ACTIVE = "Y"
ORDER BY rs.SEQ asc

/*get comment*/
SELECT user.NAME_R_USER, note.CREATED, note.DESCRIPTION, ti.ADDITIONAL_COMMENTS
FROM TR_REQUEST_WORK_NOTE AS note
LEFT JOIN R_USER user ON note.SYS_ID_R_USER =
user.SYS_ID_R_USER
LEFT JOIN TR_REQUEST ti ON note.SYS_ID_TR_REQUEST =
ti.SYS_ID_TR_REQUEST
WHERE note.SYS_ID_TR_REQUEST = "950aee19-39ef-44a2-aace-
96ccb6f1f03d"
&& note.TABEL_NAME = "TR_REQUEST"

/*get history*/
SELECT history.SYS_ID_TR_INCIDENT_TRACKING, history.NUMBERS,
assigned_to.NAME_R_USER, rg.NAME_R_GROUP,
history.CREATED
FROM TR_INCIDENT_TRACKING AS history
LEFT JOIN R_USER assigned_to ON history.ASSIGNED_TO =
assigned_to.SYS_ID_R_USER
LEFT JOIN R_GROUP rg ON history.ASSIGNMENT_GROUP =
rg.SYS_ID_R_GROUP
WHERE history.SYS_ID_TR_INCIDENT = "950aee19-39ef-44a2-
aace-96ccb6f1f03d" &&
history.TABEL = "TR_REQUEST" ORDER BY history.CREATED desc
/*attachment*/
SELECT tu.SYS_ID_TR_UPLOAD, tu.SYS_ID, tu.FILE_PATH, tu.NAME_TR_UPLOAD,
tu.FILE_EXTENSION, ti.CREATED
FROM TR_UPLOAD tu
LEFT JOIN TR_INCIDENT ti ON tu.SYS_ID = ti.SYS_ID_TR_INCIDENT
WHERE ti.NUMBERS LIKE "%INC%"
&& tu.TABEL = "TR_INCIDENT" &&
tu.FILE_EXTENSION IN ("png", "PNG", "jpg", "JPG", "jpeg", "JPEG");

SELECT tu.SYS_ID_TR_UPLOAD, tu.SYS_ID, tu.FILE_PATH, tu.NAME_TR_UPLOAD,

tu.FILE_EXTENSION, ti.CREATED
FROM TR_UPLOAD tu
LEFT JOIN TR_REQUEST ti ON tu.SYS_ID = ti.SYS_ID_TR_REQUEST
WHERE tu.SYS_ID = "c971ed15-be23-4c6d-8845-0c741de0ebbd"
&& tu.TABEL = "TR_REQUEST" &&
tu.FILE_EXTENSION IN ("png", "PNG", "jpg", "JPG", "jpeg",
"JPEG")

040d40a6-2503-484c-bf74-5ce1fe15ff23

SELECT tu.SYS_ID_TR_UPLOAD, tu.SYS_ID, tu.FILE_PATH, tu.NAME_TR_UPLOAD,

tu.FILE_EXTENSION, ti.CREATED
FROM TR_UPLOAD tu
LEFT JOIN TR_REQUEST ti ON tu.SYS_ID = ti.SYS_ID_TR_REQUEST
WHERE tu.TABEL = "TR_REQUEST"
&& tu.TABEL = "TR_REQUEST"

&&
tu.FILE_EXTENSION IN ("png", "PNG", "jpg", "JPG", "jpeg",
"JPEG")

SELECT tr.NUMBERS
FROM TR_REQUEST tr
WHERE tr.SYS_ID_TR_REQUEST = "c80f0463-3308-49c2-af57-ba0d6316c6ae"