CERTIFICATION TEST

SAP CERTIFIED APPLICATION ASSOCIATE - CRM

Book
Booking Code

 C_TCRM20_71

The certification test SAP Certified Application Associate - CRM Foundation with SAP CRM
7.0 EhP1 verifies the basic knowledge in the area of the SAP Customer Relationship
Management. This certificate proves that the candidate has a basic overall understanding
within this consultant profile of the CRM solutions, and can implement this knowledge
practically in projects under guidance of an experienced consultant. This certificate is the
ideal -although not mandatory- prerequisite for the qualification to CRM Application
Professional in any of the specialist areas. It is recommended as an entry-level qualification
to allow consultants to get acquainted with the fundamentals of CRM.

Software

Number of Questions

80

Duration

180

Notes

 This certification is for Innovations 2010 which includes ERP 6.0 EhP5, CRM 7.0
EhP1, SRM 7.0 EhP1, SCM 7.0 EhP1, and NetWeaver 7.02. This software is not
yet in unrestricted shipment. The software is still in the SAP Ramp-Up phase,
and your company must be nominated as an official SAP Ramp-Up customer
according to the applicable processes prior to getting access to this particular
software version. For more information about the ramp-up process and
conditions for participation, see SAP Service Marketplace:
http://service.sap.com/rampup
 Please note, that besides the recommended education courses also practical job
experience will be required and tested.
 You are not allowed to use any reference materials during the certification test (no
access to online documentation or to any SAP system).
Competency Areas

The following list helps you to identify the competency areas covered in this test. The
percentage indicates the portion of the test dedicated to a particular competency area.

Weighting per Topic (not listed for all exams):

+ = <8%

++ = 8-12%

+++ = >12%

Way(s) to attain
Competency Importance Topic Primary Alternative Other
Build, implement, 60% SAP CRM Master
configure, model, and Data +++
troubleshoot solutions - Business Partner TCRM10 CR100
and processes in… - Organizational TCRM10 CR100
Management
- Product Master TCRM10 CR100
SAP CRM
Transactional
Processing ++
- Activity TCRM20 CR100
Management
- Transactional TCRM20 CR100
Processing
SAP CRM
Scenarios ++
- SAP CRM TCRM10 SAPCRM
Marketing
- SAP CRM Sales TCRM10 SAPCRM
- SAP CRM Service TCRM10 SAPCRM
- SAP CRM TCRM10 SAPCRM
Analytics
CRM Middleware +
+
- Data Exchange TCRM20 CR500
with R/3 Backend
- Middleware-Setup TCRM20 CR500
and -Maintenance
- Monitoring of the TCRM20 CR500
Middleware
CRM User Interface TCRM20 CR580
+++
Articulate, explain, 40% SAP CRM Basic
describe, and outline Functions +++
solutions and processes - CRM Billing TCRM20 CR100
in… - Partner TCRM20 CR100
Processing
- Actions TCRM20 CR100
- Actions TCRM20 CR100
- Pricing TCRM20 CR100
Fundamentals
SAP CRM TCRM10 SAPCRM
Interaction
Channels +++
SAP CRM
Technology &
Integration +++
- SAP CRM TCRM10 SAPCRM
Solution -
Foundation &
Architecture
- Case Study TCRM20
Contents
- SAP NetWeaver NW001 SAPNW
Fundamentals
- CRM Switch SAPCRM DCR71
Framework
- Interactive TCRM10 SAPCRM
Reporting
Want to learn more? Contact SAP for more information.