Scribd
Upload
80 views3 pages

Step 2: Set Internet Explorer As The Default Browser

This document outlines 7 steps to troubleshoot issues with Microsoft Security Essentials updating definitions. The steps include resetting Internet Explorer settings, setting IE as the default browser, ensuring the date/time are correct, renaming the SoftwareDistribution folder, resetting the antivirus update engine, manually installing updates, and contacting support if other steps fail.

Uploaded by

just_friends
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
80 views3 pages

Step 2: Set Internet Explorer As The Default Browser

This document outlines 7 steps to troubleshoot issues with Microsoft Security Essentials updating definitions. The steps include resetting Internet Explorer settings, setting IE as the default browser, ensuring the date/time are correct, renaming the SoftwareDistribution folder, resetting the antivirus update engine, manually installing updates, and contacting support if other steps fail.

Uploaded by

just_friends
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

1.

Exit all open programs, including Internet Explorer.

Note:
Resetting these settings in Internet Explorer deletes your temporary files, cookies,
browsing history, and your online passwords. But, your favorites are not deleted.

2. Click Start, and in the Start Search box, type inetcpl.cpl, and then press Enter.

3. In the Internet Options dialog box, click the Advanced tab.

4. Under the Reset Internet Explorer settings, click Reset, and then click Reset
again.

5. Wait until Internet Explorer finishes resetting the settings, and then click OK.

6. Open Internet Explorer.

7. Open Microsoft Security Essentials, click the Update tab, and then click Update.

8. If the issue persists, proceed to the next step.

Step 2: Set Internet Explorer as the default browser

1. Exit all open programs, including Internet Explorer.

2. Click Start, and in the Start Search box, type inetcpl.cpl, and then press Enter.

3. In the Internet Options dialog box, click the Programs tab.

4. Under Default Web browser, click Make default.

5. Click OK.

6. Open Microsoft Security Essentials. Click the Update tab, and then click Update.

7. If the issue persists, proceed to the next step.

Step 3: Ensure that the date and time are set correctly on your computer

1. Open Security Essentials.

2. If the error message that you received contains the code 0x80072f8f, the problem is
most likely caused by an incorrect date or time setting on your computer.
3. To reset your computer's date or time setting, follow the steps in Fix broken desktop
shortcuts and common system maintenance tasks (http://go.microsoft.com/fwlink/?
LinkId=155579).

Step 4: Rename the Software Distribution folder on your computer

1. Stop the Automatic Updates service


1. Click Start, click Run, type services.msc, and then click OK.

2. Right-click the Automatic Updates service, and then click Stop.

3. Minimize the Services snap-in.

2. Rename the SoftwareDistribution directory as follows:

1. Click Start, click Run, type cmd, and then click OK.

2. Type cd %windir%, and then press Enter.

3. Type ren SoftwareDistribution SDTemp, and then press Enter.

4. Type exit, and then press Enter.

3. Start the Automatic Updates service as follows:

1. Maximize the Services snap-in.

2. Right-click Automatic Updates service, and then click Start.

3. Close the Services snap-in window.

Step 5: Reset the Microsoft antivirus update engine on your computer

1. Click Start, click All Programs, click Accessories, and then right-click Command
Prompt, and then select Run as administrator.

2. In the Command Prompt window, type the following commands and press Enter
after each command:

Cd\

Cd program files\microsoft security essentials

Mpcmdrun –removedefinitions –all


Exit

3. Restart your computer.

4. Open Security Essentials, click the Update tab, and then click Update.

5. If the issue persists, proceed to the next step.

Step 6: Manually install the virus and spyware definition updates

 If you are running a 32-bit Windows operating system, download the latest updates
manually at http://go.microsoft.com/fwlink/?LinkID=87342
(http://go.microsoft.com/fwlink/?LinkID=87342).

 If you are running a 64-bit Windows operating system, download the latest updates
manually at http://go.microsoft.com/fwlink/?LinkID=87341
(http://go.microsoft.com/fwlink/?LinkID=87341).

 Click Run. The latest updates are manually installed on your computer.

Note:
If you were able to manually install virus and spyware definitions, the problem is most likely
caused by a download issue. To learn how to resolve download issues, see I can't download
Microsoft Security Essentials.

Step 7: Contact Support

 If the steps did not resolve the issue, contact support. For more information, see
Customer Support (http://go.microsoft.com/fwlink/?LinkID=196174).

You might also like