SUITE ROOM

FACILITIES
Assignment-1
By Nilesh Gupta
2041117182
 A Brief Introduction to the Suite Rooms
• Suite Room is considered as the best room in the hotel. It has many facilities
tailor made for it only. The Suite room may be a penthouse room and have
access to the terrace. The common facilities in a suite room are enlisted in
the next slide.
 SUITE ROOM FACILITIES
• The suite room has the general facilities like:
1. Reception with concierge assistance
2. Tailor made Services prior to guest arrival
3. Each room with tastefully designing and furnishing
4. Complimentary Room Service
5. Welcome Drink (Alcoholic or Non Alcoholic)
6. Newspaper/ Magazine delivery of your choice
7. Free on site parking
8. Free Internet Access
9. Postal/Parcel Services
10. Doctor on Call
11. Baby Sitting Service
12. 24 Hours Reception
13. Non Smoking/ Smoking Rooms
14. 3D TV Sets
15. Bell Desk
16. Cold Towels on Arrival
 Special/Extra Facilities given to a Suite Room
Guest
1. Beautiful Sea/Mountain view or other view of scenic beauty from the room
2. Attached private Terrace
3. Room to be situated at the top floor for the best view
4. Attached Private Swimming pool(s)
5. Attached Jacuzzi
6. Private Candlelight Dinner
7. A-la-Carte American Champagne Breakfast
8. Twice a day Maid Service
9. Room Decoration on guest’s request
10. Complimentary Laptop/iPad or other electronic device(on guest’s request)
11. Private Spa, beauty treatment, manicure, pedicure and therapies
12. Private Yoga Sessions with instructor(on guest’s request)
13. Makeup artist and Hair dresser services( on guest’s request)
14. Private and Semi-Private tours, excursions and cruises
15. Wine tasting tours
16. Private Limousine Tours
17. Helicopter Services
18. Yacht Hiring
19. Horse Riding
20. Hiking and trekking activities
21. Water sports
22. Access to Beach from the room.
 Conclusion
• These sorts of activities along with many other are offered to a guest of the
suite room. These all are provided because the guest pays a lot of amount for
the suite room and expects a lavish and luxurious stay.
ARRANGING THE
CHAMBERMAID’S
TROLLEY
Housekeeping Assignment-2
By Nilesh Gupta
2041117182
 INTRODUCTION TO THE CHAMBERMAID’S
TROLLEY
• A chambermaid’s trolley or the Guest Room Attendant’s (GRA’s) trolley is perhaps
one of the most significant equipment's in the housekeeping department. It’s a giant
trolley with spaces for stacking all sorts of equipment's and guest room supplies.
These are mostly the metal trolleys, but might be wooden too.
 SOME IMPORTANT POINTS THAT SHOULD BE
KEPT IN MIND WHILE ARRANGING A
CHAMBERMAID’S TROLLEY
• Empty the trolley, first, always.
• Check for any broken parts, then, wipe and clean the trolley.
• A thorough cleaning should be done once a week.
• The shelves should be neatly organized and stacked so that the GRA doesn’t have to waste time to
find out the supplies.
• The soiled linen bags and the throw bags should be cleaned/cleared.
• Place the items in accordance to their weight, stacking the heaviest ones on the bottom-most shelf
and the lighter ones on the top-most shelf.
• The trolley should be replenished at the end of each shift, so that the supplies are replenished so as
the GRAs in the next shift can use the trolleys.
• Close the lids of the cleaner bottles and cans tightly to prevent any leaks.
• Place the linens for different purposes separately so that they can be found as per
their use and do not get mixed.
• Park the trolley in a way in which the trolley blocks the entrance of the room by linen
facing outside.
• Trolleys should never be used as general dumping grounds when not in use.
 EQUIPMENT/SUPPLIES IN A
CHAMBERMAID’S TROLLEY
• On the lowermost shelf:
1. Clean towels - bath and hand towels
2. Clean bed sheets
3. Clean pillow cases
4. Clean robes

• On the middle shelf/shelves:

1. Toilet paper
2. Tissue boxes
3. Paper towels
4. Trash liners
5. Paper rolls
• On the topmost shelf:
1. Cleaning supplies
2. Bath products
3. Coffee/tea sachets, sugar, creamer, etc.
4. Coffee/tea mugs (Lightest items)

• The solid waste bin/trash bag (attached to the trolley)

• Solid laundry bag (attached to the trolley)
CLEANING OF
GUEST ROOM
HOUSEKEEPING ASSIGNMENT-3
By Nilesh Gupta
204117182
 CLEANING OF GUEST ROOM

• “Customers may forget what you said but they will never forget how you made
them feel”.

• Clean rooms are really important, for the fact that it leaves the basic impression
about the hotel on the guests, as it counts for the biggest source of hotel revenue,
since it helps in the repeat business too. The room design, ambience, decoration,
theme, facilities, and service in the guest rooms, along with the hygiene and
cleanliness maintenance add up to building the reputation of the business and
determine its success.
 Steps of Cleaning of Guest Room

Setting up the Entering the guest

Inspection of the
chambermaid’s room and switching Pick the Trash Bed Making
room
trolley on all the lights

Final Check and

Replenish the guest Vaccuming the
Dusting switch off all the
supplies room
lights
Detailed Explanation of each step
in Room Cleaning

1. Setting up the chambermaid’s trolley:

a) Chambermaid’s trolley or the guest room trolley is used to store and carry the guest
room supplies and the necessary cleaning agents and equipment to clean the guest
room.
 Entering the guest room and
switching on lights

Entering the rooms and turning on lights has its own SOP (Standard Operating Procedure):
1. Leave the DND rooms undisturbed.
2. Knock the door with knuckles softly and announce in a pleasant voice, “Housekeeping…”
3. Wait for 5 seconds for the door to open.
4. In case of no response, announce the same again.
5. If there’s no response second time too, open the door with the key.
6. Withdraw from the room quietly if the guest is found sleeping. In case the guest

answers, ask him politely if he needs a room service.

7. If the guest wants it later, kindly acknowledge and leave the room.

8. If the housekeeping work is in progress and the guest arrives, greet him and ask him
politely if he’d like to return in some time.
9. Keep the guest room door open while cleaning.
10.Place the chambermaid’s trolley in the front of door, linen facing outside
 Switch on Lights and Inspect

1. Don’t use the guest room linen as door stopper while room dusting and
cleaning.
2. Open the curtains and the patio door.
3. Assemble the furniture and place appropriately.
4. Keep the vacuum cleaner and the cleaning apparatus in the room.
5. Check for any maintenance issues.
 Trash Pick Up

1. Collect all the big size trash and put it in the dustbin.
2. Empty all the bins, ash trays, etc. and sanitize and put them back at the
appropriate place.
3. Pick up the used glasses, ash trays, trays and place them on the bathroom
platform.
 Bed Making Process

1. Check the type of bed.

2. Take the appropriate size of bed linen out and place it on the nearest chair.
3. Remove the previous bedspread and place it on the chair.
4. Inspect the pillows and bed for their condition as well as for any lost and found article.
5. In case of a check out room, deposit the left guest items to the floor supervisor. If the room
is still occupied by the guest, place the item such that it’s on a safe place and visible to the
guest.
6. Put the soiled linen sheets in the soiled linen cart of the trolley.
7. Make the bed.
 Dusting

1. Dust the whole room with the brush, not any linen of the guest room.
2. Give special attention and care while dusting of the fragile (glass, delicate
material) items/articles.
 Replenish the Guest Supplies
Replenish the guest supplies in the room, which might include the following supplies/articles:
1. Bathrobes
2. Stationery
3. Laundry Bag
4. Tea and coffee making kit
5. Mini Bar supplies
6. Promotional pamphlets
7. Bathroom slippers
8. Dental Kit etc.
 Vacuuming of the Room

1. Start from inside to the outside.

2. Vacuum under the furniture, properly.
 Final Check and Switch off Lights

1. Repot any damage spotted to the supervisor.

2. Switch off the lights before leaving the room.
 CONCLUSION

This is the whole process of cleaning a guest room. This is considered to be a

very delicate and important aspect of the housekeeping department of the hotels,
i.e. upkeep of the guest rooms.
Hence, it should be kept in mind that the SOP should be followed as it for the
cleanup of the rooms. There should be in no way that guests are found to be
dissatisfied with the cleanliness of the rooms and its hygiene standard, as the
guests pay a special attention to this aspect, especially after the pandemic.
BATHROOM
CLEANING
HOUSEKEEPING ASSIGNMENT-4
By Nilesh Gupta
2041117182
 INTRODUCTION

• A great hotel experience is all about relaxing and unwinding. The room
can offer the purest luxury, but none of this will count for anything if the
guest finds their bathroom less than completely and sparklingly clean.
• A recent study in the US demonstrated that almost 75% of guests said that
they judged the cleanliness of their room by the state of the bathroom and
84% admitted to examining the bathroom within 15 seconds of entering
their room.
• This shows the importance of a clean bathroom in a hotel.
MATERIALS NEEDED WHILE
CLEANING A BATHROOM
The following materials will be required while cleaning a Bathroom:
• The Chambermaid’s trolley with all equipment. The main equipment
used will be:
1. Diversy Taski R2, R3, R6, R9
2. Colour coded dusters
3. Bathroom Supplies(soap, shower etc., Bathrobe, Towels, Toilet Paper etc.)
4. Dry Mop and dust pan
5. A pair of gloves
STEPS WHILE CLEANING A
BATHROOM
Switching on Lights Cleaning of Floor Replenish the Guest
and Inspection Tiles Supplies

Collecting all the

Cleaning of WC Seat Final Inspection
Trash

Collection of Soiled Cleaning of Vanity

Towels and Fixtures

Cleaning of Bathtub
and Shower Panel Cleaning of Wall
and Other Bathing Tiles
Fixtures
SWITCHING ON LIGHTS AND
INSPECTION
• Switch on all the lights of the Bathroom
• Check for any guest items. If found then the following steps must be
taken:
1. If guest has checked out from the room then deposit the item in Lost & Found Section
2. If guest has not checked out leave the item at a safe place

• Check for damages and if they have to be reported to maintenance

department.
COLLECTING ALL THE TRASH

• Wear gloves in both of your hands and start.

• Firstly, find the Bathroom dustbin and collect all the trash in it.
• This dustbin will be emptied in the dustbin of the chambermaid’s
trolley.
• Then clean the dustbin with disinfectant and wipe dry with colour
coded duster.
COLLECTION OF SOILED
TOWELS
• All the soiled towels, bathrobes and other such items to be kept
in the soiled laundry bag attached to the chambermaid’s trolley.
CLEANING OF BATHTUB AND
OTHER BATHING FIXTURES
• The cleaning of Bathtub (if exists) is to be done. Taski R1 & R9
cleaning agents are used to clean the Bathtub and other bathing
fixtures such as Shower Panel, Overhead Shower, taps etc.
• Spray R1 on all such surfaces and clean with proper colour coded
dusters.
• Note: While cleaning a tub, a towel should be placed on the floor
on which you rest your knees while bending to clean the tub
properly.
CLEANING OF WALL TILES

• Taski R2 and R9 are used for cleaning the wall tiles. R2 is used first
as it removes all the normal stain and dirt. R9 is used for removing
hard stains.
• The tiles are cleaned up from top to bottom.
CLEANING OF VANITY AND
FIXTURES
• Vanity and fixtures like shelves, washbasin sink, dryer, tap, Looking
Mirror, towel rack etc., are cleaned in this step. For cleaning we use
Diversy R1 (for basin and fittings) R3 (for glass) and R9 for hard
stains (if any)
• The shelves are to be cleaned in the order of top to bottom.
• We use wash basin brush for cleaning the inner area of water closet
of the washbasin.
CLEANING OF WC SEAT

• One of the most important step of the Bathroom Cleaning is

cleaning of WC seat. The first step is he cleaning of the inner
area. For it we use the toilet brush.
• After it, we use Diversy R6 for cleaning the outer areas and wipe
it off with duster.
CLEANING OF FLOOR TILES

• Cleaning of Floor Tiles consists of 2 steps:

1. Spray Diversy Taski R2 cleaner on the floor and wipe it off with a
duster. It has to be wiped off from inside of the bathroom to the
outside .
2. After the above step, use a cotton mop and clean in the same way from
inside to outside of the bathroom and collect all dirt in the dust pan
and then dispose of in the trash bag/bin attached to the
chambermaid’s trolley.
REPLENISHING THE GUEST
SUPPLIES
• All sorts of guest supplies are to be replenished. Some of the main
guest supplies in the bathroom are:
1. Towels
2. Soap
3. Shower gel
4. Shampoo
5. Moisturizer
6. Dental Kit
7. Toilet Paper etc.
FINAL INSPECTION

• The Bathroom is to be checked for the last time for any dirt or
stain should not remain and be removed instantly.
• All the lights are to be switched off and the door to be closed.
CONCLUSION

• Thus, by following these steps we can clean a bathroom.

• The Bathroom is one of the main area which the guest looks for
before making a reservation.
• Thus, it has to be very clean and tidy.
BED MAKING
HOUSEKEEPING ASSIGNMENT-5

BY NILESH GUPTA

2041117182
 INTRODUCTION

• BED MAKING IS A VITAL PART OF ROOM MAKING SINCE IT ACCOUNTS FOR THE MAIN
ATTENTION SEEKING TO THE AESTHETIC APPEAL OF THE ROOM. ON ENTERING A GUEST ROOM
IN HOTEL, THE BED MAKING SHOULD BE SUCH TO CAPTIVATE THE GUEST, MAKING THEM FEEL
COMFORTABLE AND AESTHETIC APPEAL TO THE GUESTS.
 PROCESS OF BED MAKING

1. CHECK IF THERE ARE ANY GUEST BELONGINGS ON THE BED. IF YES, THEN PLACE THOSE
BELONGINGS SOMEWHERE SAFE AND SOMEWHERE DIRECTLY VISIBLE TO THE GUEST WHEN
RETURNS.
2. STRIP THE BED AND FOLD THE BLANKET.
3. NOW, REMOVE THE BED COVER AND BED SHEET AND PILLOW CASES FROM PILLOWS, DUMP
THEM IN SOILED SHEETS BIN, IN THE TROLLEY.
4. STRAIGHTEN THE MATTRESS PROTECTOR.
5. SPREAD THE BOTTOM SHEET ON BED BOTTOM SIDE, FROM THE EDGE OF THE MATTRESS.
6. PLACE THE TOP SHEET, WRONG SIDE UP.
7. NOW, PLACE THE BLANKET, FOUR INCHES BELOW THE TOP SHEET.
8. PLACE THE CRINKLE SHEET, FOLD BACK THE TOP AND CRINKLE SHEET ON THE HEADBOARD TO
GET A FOLDED PANEL.
9. TUCK IN THE CRINKLE SHEET, TOP, AND THE BLANKET.
10. MITER IN THE TWO BOTTOM CORNERS.
11. PUT THE PILLOW CASES ON THE PILLOWS AND PLACE THEM ON THE BED.
12. MATCHING PILLOW COVERS AND RUNNERS CAN BE THROWN OVER THE BED.
CHECKLIST For LOBBY CLEANING

SUBMITTED BY:
Nilesh Gupta
2041117182
 INTRODUCTION
Lobby is the main entrance and thus, one of the first impressions of the hotel on the guest’s
mind. Therefore, its cleaning is of the utmost importance so as to make a good impression.
Even as for other purposes, clean surroundings are pretty much the most important thing to
take into notice. Especially after the pandemic that we have been facing, hotel or any part
of it cannot be bereft of regular cleaning and sanitization.

For such regular cleaning of so many areas in the hotel, it is necessary to keep a track of the
cleaning routine in an organized manner. The format can be divided in the following types
of cleaning:

1. Daily cleaning

2. Weekly cleaning

3. Monthly cleaning
 ITC MAURYA

Sardar Patel Marg, Akhaura Block, Diplomatic Enclave,

Chanakyapuri, New Delhi, 110021

Lobby Inspection Checklist

Date: _____________ Area:_____________ Time:____________ Shift:_____________

Name and signature of Supervisor:____________________

S.No. Area/Sub area Cleaned Public Area Time of cleaning Remarks

(Y/N) Attendant Name
RECEPTION (FRONT DESK)

1. Front desk
2. Glow sign
3. Chairs
4. Computers and
other components
5. Calculators
6. Keycards and
parking permit
7. Cash drawers
8. Racks
9. Window glass
clean inside out
10. Carpet
vacuuming
11. Upholstery
12. Telephones and
reminders
13. Tabletop glasses
14. Trash Bins
15. Arti tika stand
16. Diya stand
17. Dusting the
registers, forms,
etc.
18. Clocks
19. Replace flowers
in vase
20. Photo frames/
showcases
CONCIERGE/ BELL DESK
1. Bell desk table
(both glass and
the surface)
2. Bell carts
3. Hotel pagers/
bells
4. Show pieces
5. Computers
6. Chairs and tables
for guests
7. Left Luggage
area
8. Brochures/ tent
cards
9. Lamps
RESTROOMS
1. Door
2. Door knob and
hinges
3. Switches and
switch boards
4. Washbasins
5. Mirrors
6. Towels change
7. Blow dryer
8. Toilets cleaning
9. Partitions
between two
toilets
10. Soap dispenser
11. Replenishing
soaps, powders,
tissues, etc.
12. Floor sweeping
13. Exhaust(s)
14. Sanitary napkin(s)
replacing
15. Sanitizers
16. Lights/ bulbs
17. Taps
18. Dustbin
LOUNGE/ SITTING AREA
1. Sofas
2. Tables
3. Side table and
lamps
4. Chandelier
5. Fixtures and
paintings
6. Wall hangings
and clocks
7. Carpet cleaning
and vacuuming
8. Magazine rack
9. Newspaper stand
10. Water dispenser
cleaning
11. Television
12. Ashtray
13. Dustbin
14. Kids’ section
PUBLIC BAR
1. Bar table
2. Bottle shelf
3. Tables
4. Beer mats
5. Light switches
and boards
6. Fixtures and light
hangings
7. Bar accessories-
cocks screw,
bottle openers,
etc.
8. Garnishes
9. Equipments
10. Tissues/ Napkins
11. Glasses and
bottles