1.

Definition of guide
Guide is a person who is hired to escort a traveler or tourist and
point out objects of interest.
2. Types of guide
 Payroll guide
 Tour guide
 Local guide or expert guide
 Individual guide
 Group tour guide
 Domestic guide
 Foreign tourist guide
3. The roles and responsibilities of guide
 Ensuring the overall holiday satisfaction of all clients
 Ensuring that a tour proceeds as promoted
 Providing a range of information to clients
 Reconfirming/booking tour components as required
 Liaising with other travel and tourism industry personnel to ensure
the success of the tour
 Conducting arrival and departure transfers including accommodation
check in/out
 Staffing a hospitality/tour desk
 Conducting a range of tours including half/full day, evening,
site/event tours
 Selling optional tour components as required
 Managing basic touring problems (ex. Lost/theft of property, illness)
and emergency situations
 Completing reports and keep accurate record as required

1
 WORK AS GUIDE
Day To Day Work Activities For Each Type Of
No Types of guide Definition
Guide
1 Payroll guide A guide who works at a travel agency as a Guiding or handling transfer-in/out, city tours,
permanent member of staff and who is inbound tours, outbound tours and excursions
paid monthly
2 Freelance guide or A guide who works at travel agency on a Guiding or transfer in/out, city tours, inbound
part time guide temporary or part time basis and he or tours, outbound tours, overland tours and
she can work as a guide for another excursions
organization. Generally, he/she is paid for
each job
3 Tour guide A person who guides tourists for the Guiding or handling city tours, inbound tours,
tour’s duration outbound tours, overland tours and excursions
4 Local guide or expert A guide who works at a tourist attraction Guiding tourist who come to the tourist
guide attraction where the guide works

5 Individual guide A person who guides group tours Guiding or transfer in/out, city tours, inbound
tours, outbound tours, overland tours and
excursions especially for individuals
6 Group tour guide A person who guides group tours Guiding or transfer in/out, city tours, inbound
tours, outbound tours, overland tours and
excursions especially for groups

7 Domestic guide A person who guides domestic tourists Guiding or transfer in/out, city tours, inbound
tours, outbound tours, overland tours and
excursions especially for domestic tourists
8 Foreign tourist guide A person who guides foreign tourists Guiding or transfer in/out, city tours, inbound
tours, outbound tours, overland tours and
excursions especially for foreign tourists
4. The benefit of the role of the guide to the client include :
 Client reassurance that holiday tour will proceed as scheduled
 Client is freed of responsibility for organizing tour/holiday operations
 Client enjoyment is enchanced through service and information
provided
 Safety and security risks to clients are reduced through guide
involvement

5. The benefits to the organization include :

 Enchanced reputation as a provider of professional services (both
from a customer and industry perspective)

6. Guide relationship with different industry sectors includes :

Travel
Agencies

Souvenir Shops Hotels,

Restaurants

GUIDE
Indonesian Guide
Association (HPI)
ASITA

Tourist
Attractions
A guide must be able to make relationships with different industry sectors in
order to increase his/her knowledge about tourism industry sectors as well
as the other relevant industry sectors. This knowledge will enable effective
guiding arrangements and other delivery of high quality customer service.

7. Information sources for guide to use includes :

 Industry seminars
 Training courses
 Familiarizations tours
 Participation in guide association activities
 Formal and informal research of publications
 Internet Research.
 GUIDING ACTIVITIES / DUTIES AND KNOWLEDGE INCLUDES :
No Guiding Activities To serve client, the guide needs current, accurate information about :
1 Transfer In/Out Transportation, accommodation used, number of participants, name of the group, participants
name list, aircraft schedule, time of departure/arrival of participants, check in/out hotel
procedure, check in airport / harbour procedures.

2 City Tours Places of interest, historical sites, guiding techniques, shopping centre, general information of the
city (history of the city, populations, climate, geography and other information), name of group,
number of participants, participant name list.

3 Inbound Tours Name of group, number of participants, participants name list, tourist’s destination, places of
interest, historical sites, shopping centre, transportation, hotel used, guiding techniques, special
events, local social customs, restaurants, Indonesian geography, other important information.

4 Outbound Tours Name of group, number of participants, participants name list, tourist’s destination, places of
interest, historical sites, shopping centre, transportation, hotel used, guiding techniques, special
events, local social customs, local restaurants, international geography, other important
information, check in/out hotel procedure, check in airport / procedures, travel documents
(passport, visa, fiscal), general information on destination country.

5 Overland Tours Name of group, number of participants, participants name list, tourist’s destination, places of
interest, historical sites, shopping centre, transportation, hotel used, guiding techniques, special
events, local social customs, restaurants, Indonesian geography, other important information.

6 Excursions Name of group, participant name of list, number of participants, places of interest,
historical sites, guiding techniques, shopping centre, local attractions, local
restaurants, other important information.
 INDUSTRY NETWORKS – TRAVEL AND TOURISM
No Name of Organizations Role / Functions
1 HPI (Indonesian guides To organize all of the Indonesian tour guides, making code of

association) ethics for Indonesian tour guides

2 ASITA (Association of Indonesian To organize and promote all Indonesian Tours and Travel

Tour and Travel Agencies) Agencies

3 PUTRI (The association of Publishing and promoting tourism attractions to the

Indonesian Tourism Attractions) public/tourist/visitor

4 SIPCO (Society of Indonesian An organization for professional conference organizer in

Professional Conference Indonesia to belong to

Organizers)
5 INCCA (Indonesia Congress and An Organization For Congress And Convention Organizers In

Convention Association) Indonesia