VNC® Connect

versus

TeamViewer
Learn how VNC® Connect provides better value and more effective
remote access for your entire organization than TeamViewer
Flexibility

VNC® Connect can be licensed per computer being TeamViewer can only be licensed per
VS
controlled, per technician taking control, or both. technician taking control.

VNC® Connect provides the most flexible licensing model notice. It’s the person that’s licensed, so technicians can
on the market, facilitating deployment across your entire establish sessions from any convenient device. And
organization. You can choose between Server-based there’s no limit to the potential number of computers
licensing (pay per remote computer being controlled) and they can connect to and support either.
Viewer-based licensing (pay per technician taking control).
You can even combine the two by adding both device TeamViewer is designed primarily for the helpdesk use
access and instant support to your single VNC® Connect case, and its licensing model reflects this focus. You can
subscription, to cover every remote access use case. only choose the equivalent of Viewer-based licensing, so
in the example above you would either need a separate
Imagine an organization that has: product to enable the 75 staff members to work from
home, or you would have to spend thousands providing
75 staff members who need access to their own office each member with a TeamViewer license.
computers in order to work from home.
Deploying multiple remote access tools requires extra
25 servers that the IT department need remote access training and decreases departmental efficiency, while
to at all times. increasing security risks and complexity. With
VNC® Connect, one subscription does it all.
5 support staff who need to provide ad hoc helpdesk
service to customers or staff members.

With VNC® Connect, the organization can license 100

device access computers and 5 instant support
technicians in a single, easy-to-manage subscription.

Once the 75 staff computers and 25 servers are licensed,

anyone with permissions can access them 24/7, attended
or unattended. The person taking control does not need
a license, and we offer substantial discounts depending
on the number of remote computers you choose.

Meanwhile, the 5 instant support technicians can access

any customer or staff member’s computer at a moment’s
Security

TeamViewer requires extra configuration to

VNC® Connect is fully secure out-of-the-box. VS
make it as secure.

VNC® Connect is built from the ground up with security combination out-of-the-box. You can set up a TeamViewer
and privacy in mind. Every connection is treated as though account to benefit from extra security features, but this is
it is made in a hostile environment. We have invested not mandatory.
extensively in security, and take great pride in our
successful track record. Each of VNC® Connect’s separate authentication systems
can be protected by two-factor authentication (2FA),
To establish a cloud connection to a remote computer enabling you to create a comprehensive multi-factor
using VNC® Connect, you must first sign in to your authentication (MFA) policy for your organization. You can
RealVNC® account. To actually control the remote protect your RealVNC® account using TOTP codes, and
computer, however, you must then authenticate again, VNC® Server using multiple passwords, digital certificates
this time to the VNC® Server app running on the remote or authorization operations using the RADIUS protocol.
computer, using your Active Directory or system And if someone tries to sign in to your RealVNC® account
credentials. This means no one password controls from an unknown location, we’ll email you for confirmation.
remote access; even if your RealVNC® account credentials
are stolen or guessed, hackers still cannot connect to For more information on all the security and privacy
VNC® Server and take control of your computers. features in VNC® Connect, including full session
encryption, screen blanking, audit logging and granular
By contrast, you can use TeamViewer’s basic installation access control, visit our dedicated security and
without even signing in to an account, so a remote compliance page and read our security whitepaper.
computer is only protected by a simple PIN and password
Connectivity

VNC® Connect fully supports both cloud and TeamViewer’s support for direct connections
direct connections. VS
is not a core capability.

Cloud connectivity enables instant, configuration-free connectivity out-of-the-box, and our technical support
access to computers around the world without the need teams have years of experience helping customers
for port forwarding or a VPN. Direct connectivity offers configure and use direct connectivity efficiently.
more control and does not require access to the Internet,
so organizations within a LAN environment or supporting To learn why full support for direct connectivity is
compliance often mandate its use. fundamental, see our Cloud versus direct with
VNC® Connect document.
TeamViewer is designed primarily for cloud connectivity.
Direct connectivity with TeamViewer is more complex to
configure and seen as a special use case. By contrast, an
Enterprise subscription of VNC® Connect provides direct
Affordability

VNC® Connect’s pricing is transparent and TeamViewer’s pricing is unclear and you could
VS
extremely cost-effective. be forced into an expensive update.

VNC® Connect is one of the most cost-effective tools on However, if this doesn’t work for you, we’ll still support
the market, and can save you thousands of dollars year- you, and because any version of our software is
on-year. To find out exactly how much you could save, compatible with any other, you can connect to people
please visit our purchasing page or contact us directly. who have updated.
We’re more transparent too, displaying the yearly cost of
a subscription instead of the monthly cost as TeamViewer If you do decide to update to a VNC® Connect annual
do—even though they only offer yearly billing. subscription, you’ll find the cost of doing so is much more
reasonable than TeamViewer.
There may also be hidden costs for existing TeamViewer
customers. If you have a perpetual license to use
TeamViewer (version 12 or earlier), you may find yourself
forced to take out an annual subscription (version 13 or
later), whether you want to or not:

You may find it difficult to get customer support for

older versions, so if you do encounter a problem, you
may not get the help you need to fix or work around it.

TeamViewer releases lack backwards-compatibility, so

if customers or colleagues you want to connect to have
updated, you will be forced to as well.

Moving from a TeamViewer perpetual license to an annual

subscription is extremely expensive.

At RealVNC®, if you’re an existing customer of our

perpetual VNC® 5.x software, we’d love for you to
update to a VNC® Connect annual subscription, and
benefit from our continuous program of security and
productivity enhancements, whilst still being able to
connect to colleagues or customers using VNC® 5.x.
Usability and reliability

VNC® Connect has all the features you need and TeamViewer is bloated and complicated to use,
none that you don’t. VS
and you’re paying for features you may not need.

VNC® Connect is one of the most intuitive remote access Meanwhile, our cloud connectivity service has an
software solutions on the market. We specialize in secure, exceptional reliability record. We achieved 99.9% uptime
easy-to-use remote access with mission-critical features in 2018, with only one short outage of 1 hour 29* minutes
that anyone can use without training. This means the during the whole year. TeamViewer lost 80 hours** of
software can be deployed to any department, expanding service during 2018, preventing remote access during
the business benefits of remote access to your entire this time.
organization.

TeamViewer includes complex features that many *realvnc.statuspage.io/uptime

customers will never use, and these can serve to make **status.teamviewer.com/uptime.
the software feel cluttered. It also makes it more difficult
to learn for new users who are not IT specialists.
In summary

VNC® Connect has the most flexible licensing model on the market

VNC® Connect is more secure out-of-the-box than TeamViewer

VNC® Connect fully supports both cloud and direct connections

VNC® Connect is more cost-effective than TeamViewer

Anyone can use VNC® Connect without training

Every day, millions of people around

the world use VNC® Connect to improve the
efficiency of their businesses, connecting people
and devices wherever they are.

From the original developers of VNC® remote access

technology, VNC® Connect is flexible, secure and easy to
deploy for all your remote access needs.

realvnc.com Copyright © 2002-2019 RealVNC Limited. All rights reserved. 23Apr19