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    Exemples de Lettre Commerciale

    Uploaded by

    Le Deg Yam
    This document contains two examples of business letters in French: a request for information and a letter of apology. The request for information is from a potential client in Burkina Faso seeking more details about laptops, software, and printers from a computer company in California. The letter of apology is from an auto dealership in Quebec to a long-time customer. They apologize for asking the customer to come in at the wrong time for a scheduled car repair due to a calendar booking error, and offer a $25 gift certificate to compensate for the mistake.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Exemples de Lettre Commerciale

    Uploaded by

    Le Deg Yam
    60 views2 pages
    This document contains two examples of business letters in French: a request for information and a letter of apology. The request for information is from a potential client in Burkina Faso seeking more details about laptops, software, and printers from a computer company in California. The letter of apology is from an auto dealership in Quebec to a long-time customer. They apologize for asking the customer to come in at the wrong time for a scheduled car repair due to a calendar booking error, and offer a $25 gift certificate to compensate for the mistake.

    Original Title

    Exemples de lettre commerciale (1)

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    This document contains two examples of business letters in French: a request for information and a letter of apology. The request for information is from a potential client in Burkina Faso seeking more details about laptops, software, and printers from a computer company in California. The letter of apology is from an auto dealership in Quebec to a long-time customer. They apologize for asking the customer to come in at the wrong time for a scheduled car repair due to a calendar booking error, and offer a $25 gift certificate to compensate for the mistake.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    60 views2 pages

    Exemples de Lettre Commerciale

    Uploaded by

    Le Deg Yam
    This document contains two examples of business letters in French: a request for information and a letter of apology. The request for information is from a potential client in Burkina Faso seeking more details about laptops, software, and printers from a computer company in California. The letter of apology is from an auto dealership in Quebec to a long-time customer. They apologize for asking the customer to come in at the wrong time for a scheduled car repair due to a calendar booking error, and offer a $25 gift certificate to compensate for the mistake.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    D) Exemples de lettres commerciales : Demande de renseignements et Présentation

    d’excuses (Request for Information & Apology)

    Example 1: REQUEST FOR INFORMATION

    Voici une demande de renseignements simple envoyée par un client potentiel fictif qui souhaite
    acheter du matériel informatique.

    Raymond Tapsoba
    BP 1234 Ouagadougou
    Tel: (+226) 65554535
    Email: [email protected]
    Burkina Faso

    Reference: 2017-ENQ200

    October 31, 2017

    URGENT

    California Computers
    456 Market Street
    San Francisco, CA 94133

    Attention: Sales Manager

    Dear Sir or Madam,

    Re: Request for Information

    I have seen your advertisement in the current issue of New Technologies and I would like to have
    some more information about the new models of computers that you offer.

    I am particularly interested in purchasing a laptop computer with a ten-gigabyte hard disk and a high
    resolution color screen, the usual software required for my job (word processor, spreadsheet and
    database), a scanner and a laser printer.

    Could you please send me your latest catalog and price list, and possibly include your terms of
    payment?

    I look forward to hearing from you.

    Yours faithfully,

    Raymond Tapsoba
    Company Manager

    RT/sc

    Enclosures 2

    c.c.: Mr. Mackenzie, General Manager

    P.S.: I will be in the US next week to visit your facility.


    Example 2: LETTER OF APOLOGY (Lettre d’excuses)

    VOITURES USAGÉES BURNS INC.


    1029, boul. Conway Sud
    Gatineau (Québec) K2V 5G7
    819 123-2307

    Our reference: Sales contract 54098-23

    October 31, 2017

    Mr. Lloyd Hammond


    983, croissant Health
    Gatineau (Québec) H3J 4K8

    Dear Mr. Hammond:

    Subject: Service appointment

    In reference to your telephone call about the bad service you received at our garage on
    April 23, please accept our apology. We thank you for bringing this matter to our attention.
    It is our policy to follow up on every legitimate complaint and to make sure that the
    customer is satisfied.

    We made a mistake when we asked you to come to the garage at 8 a.m. to have your car
    fixed since your appointment was scheduled for 2 p.m. A misunderstanding occurred
    when the reservation clerk took the wrong month section to confirm the appointments. We
    have installed a computerized appointment calendar so that this kind of error will not
    happen again.

    We are really sorry about any trouble this unfortunate mistake has caused you, and we
    hope this situation has not broken the confidence you have always had in our garage.

    I checked in our records, and I noticed you have been a faithful customer for over 15 years.
    We want you for the next 15 years.

    As a compensation, please accept this $25 gift certificate which you can use at any time for
    any of our services. If you have any questions or problems in the future, please contact me
    personally, and I will do my best to help you.

    Very truly yours,

    Willis Burns
    Owner

    WB/xx

    c.c.: Mr. Harry Grant, Service and Maintenance

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