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    Associate Ewarness Training

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    Iki Channels
    This document provides guidance on how to respond to bomb threats, suspicious packages, and envelopes containing powder. It outlines key details to note during bomb threat calls and what characteristics make a package suspicious. It instructs employees not to handle suspicious items and to call emergency services. Emergency codes are also listed for different situations like fires, medical emergencies, and evacuations. The document emphasizes that safety is everyone's responsibility.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Associate Ewarness Training

    Uploaded by

    Iki Channels
    32 views12 pages
    This document provides guidance on how to respond to bomb threats, suspicious packages, and envelopes containing powder. It outlines key details to note during bomb threat calls and what characteristics make a package suspicious. It instructs employees not to handle suspicious items and to call emergency services. Emergency codes are also listed for different situations like fires, medical emergencies, and evacuations. The document emphasizes that safety is everyone's responsibility.

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    This document provides guidance on how to respond to bomb threats, suspicious packages, and envelopes containing powder. It outlines key details to note during bomb threat calls and what characteristics make a package suspicious. It instructs employees not to handle suspicious items and to call emergency services. Emergency codes are also listed for different situations like fires, medical emergencies, and evacuations. The document emphasizes that safety is everyone's responsibility.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    32 views12 pages

    Associate Ewarness Training

    Uploaded by

    Iki Channels
    This document provides guidance on how to respond to bomb threats, suspicious packages, and envelopes containing powder. It outlines key details to note during bomb threat calls and what characteristics make a package suspicious. It instructs employees not to handle suspicious items and to call emergency services. Emergency codes are also listed for different situations like fires, medical emergencies, and evacuations. The document emphasizes that safety is everyone's responsibility.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 12

    Associate Awareness

    Suspicious Packages &


    Bomb Threats
    Bomb Threats
    Bomb Threats fall into two categories:

    • Hoax; no bomb has been placed in the


    facility. These are usually designed to alter
    the workforce, institute a sense of fear, or
    test reactions to a bomb threat.

    • Bomb; This is an actual warning of an


    explosive device in or near the facility. This
    call is an attempt to minimize personal
    injury, but they also enable the terrorist to
    blame others if there are casualties.
    Bomb Threats
    Don’t Panic!

    • If telephone number appears on


    the telephone caller identification
    – Write Down the Number.
    • Write down the time and date of
    call.
    • Ask where the bomb will
    explode and when.
    • Prolong the conversation as
    long as possible – refer to BOMB
    threat checklist.

    **All two-way radio transmission is forbidden, as this may


    activate bomb-timing mechanism.
    Bomb Threats
    Remain Calm!

    • Note any distinguishing


    background noises – Are there
    bells? Do you hear other voices?
    Music?
    • Does the caller have a specific
    accent?
    • Does the caller sound familiar with
    the hospital? Are they talking about
    a specific area (s)?
    • Immediately contact your
    supervisor or manager.
    • Try to complete the “Bomb Threat
    Checklist.”
    TELEPHONE BOMB THREAT CHECKLIST

    Keep Calm! Do not get excited or excite others.

    DO NOT put caller on hold or transfer to another line.

    Did you notice the return number on the caller ID? ____________________________

    Note Time Received____________________ and Terminated ___________________

    Put down the exact words of the caller ______________________________________

    Delay-Ask caller to repeat. Then ask these questions:

    When is it set to explode? _________________ Where is it located? ______________

    What floor? __________________________ What area? _______________________

    What type of bomb? __________________ Description? _______________________

    Why are you placing this bomb in the hotel ? _______________________________


    TELEPHONE BOMB THREAT CHECKLIST

    Description of voice:
    Male ________ Female ________ Nervous _______ Young ______ Old_________

    Middle Aged _______ Rough _________ Refined _________ Accent ____________

    Any speech impediment? _______________________________________________

    Did the person use any unusual phrases?___________________________________

    Did you recognize the voice? ____________________________________________


    If so, who do you think it is? _____________________________________________

    Were there any background noises?


    ____________________________________________
    Music type? _______ Running motor type? ________ Bells? _______ Horns? _____
    Aircraft? _______ Trains? _______ Machinery? _______ Any other clues? _______

    Did the caller indicate in any way that he knew our hospital? ___________________

    Note his words. _______________________________________________________


    Suspicious Packages
    What makes it a suspicious package?

    • Excessive tape or string

    • Rigid or bulky
    • Lopsided or uneven
    • Protruding wires or metal
    • Strange odor
    • Wrong title with name
    • Oily stains, discolorations, or
    crystallization on wrapper
    Suspicious Packages
    What makes it a suspicious package?

    • Package arrived under unusual


    circumstances
    • Handwritten or poorly typed addresses
    • Excessive weight
    • Ticking sound
    • Shows a city or state in the post mark
    that does not match the return address
    • Misspellings of common words
    • No return address
    Suspicious Packages
    • Do not shake or empty the
    contents of any suspicious package
    or envelope.
    • Place the envelope or package into
    a plastic bag or cover the object with
    anything (clothing, paper, trashcan,
    etc.) to prevent leakage or
    contamination.
    • Close the door, or section off the
    area to prevent others from entering.

    Call ***333 and remain in the area to await assistance.


    Envelope with Powder
    • DO NOT CLEAN UP the powder.
    • Cover the spilled contents
    immediately with anything and do not
    remove this cover!
    • Then LEAVE the room and CLOSE the
    door, or section off the area to prevent
    others from entering or being
    contaminated.
    • WASH your hands with soap and
    water to prevent spreading any powder
    to your face.

    Report the incident by dialing the emergency


    operator at 333 and wait for instructions.
    Emergency Codes

    • 11 – DISASTER SITUATION
    • 22 – MEDICAL INCIDENT (WORK ACCIDENT)
    • 33 – FIRE ALARM
    • 44 – HEART ATTACK
    • 55 – RIOT
    • 66 – EVACUATION
    • CLEAR – ALL CLEAR / END OF CODE
    Awareness and Response
    Each employee within the Amaroossa
    Grande has a duty to ensure the safety
    of visitors, and employees.

    Safety is not just a management


    responsibility, it’s EVERYONES
    responsibility! Get involved and learn
    how you can help ensure the well-
    being of our patients, visitors, and
    employees.

    Please contact your facility Safety Officer or the Office of Disaster


    Preparedness to see how you can make a difference.

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