CARRCULEM FOR ITSSP Level-1 May 2017

Ethiopian TVET System
ICT Curriculum
ETHIOPIAN
TVET-SYSTEM
TEPPI TVET COLLEGE
Outcome Based Curriculum
INFORMATION TECHNOLOGY
SUPPORT SERVICE
Level I
Based on
Occupational Standard (OS)
Version: 1-2017 Page 1 of 55

Information Technology Service
Support Level I Copyright Info/Author: TEPPI TVET COLLEGE
ICT Curriculum
Preface
The reformed TVET-System is an outcome-based system. It utilizes the needs of the

labor market and occupational requirements from the world of work as the
benchmark and standard for TVET delivery. The requirements from the world of work
are analyzed and documented – taking into account international benchmarking – as
Occupational Standards (OS).
In the reformed TVET-System, Curricula and Curriculum Development play an

important role with regard to quality driven TVET-Delivery. Curricula help to facilitate
the learning process in a way, that trainees acquire the set of occupational
competences (skills, knowledge and attitude) required at the working place and
defined in the Occupational Standards (OS). Responsibility for Curriculum
Development will be given to the Regional TVET-Authorities and TVET-Providers.
This Curriculum Has Been Developed By A Group Of Trainers From Teppi Tvet
College Based On The Occupational Standard For Information Technology
Support Service It Has The Character Of A Model Curriculum And Is An Example
On How To Transform The Occupational Requirements As Defined In The
Respective Occupational Standard Into An Adequate Curriculum.
The Curriculum Development Process Has Been Actively Supported And Facilitated
By The Teppi Tvet College Ict Department In Line With One Of Its Mandates To
Provide Technical Support To The Regions – And By The Tvet-Reform Component
Of The Engineering Capacity Building Program.

ICT Curriculum
1. TVET-Program Design
1.1 TVET-Program Title: Information Technology Support Service Level I
1.2 TVET- Program Description
The Program is designed to develop the necessary knowledge, skills and attitude of
the trainees to the standard required by the OS. The contents of this program are in
line with the Occupational Standard (OS). Trainees who successfully completed this
program need to undergo national assessment and be found competent before he/
she is qualified to work in the Information Communication Technology Sector in the
field of Information Technology Support Service.
The prime objective of this training program is to equip the trainees with the identified
competences specified in the OS. Graduates are therefore expected to connect
hardware peripherals, install software application, record client support
requirements, protect application or system software, maintain equipment and
software inventory and documentation, operate personal computer, apply quality
standards, work with others, receive and respond to workplace communication,
demonstrate work values, develop understanding of entrepreneurship and apply 5s
procedures in accordance with the performance criteria described in the OS.
1.3 TVET-Program Learning Outcomes
The expected outputs of this program are the acquisition and implementation of the
following units of competence:
ICT ITS1 01 0811 Connect Hardware Peripherals

ICT ITS1 02 0811 Install Software Application
ICT ITS1 03 0811 Record Client Support Requirements
ICT ITS1 04 0811 Protect Application or System Software
ICT ITS1 05 0811 Maintain Equipment and Software Inventory and
Documentation
ICT ITS1 06 0811 Operate Personal Computer
ICT ITS1 07 0811 Apply Quality Standards
ICT ITS1 08 0811 Work with Others
ICT ITS1 09 0811 Receive and Respond to Workplace Communication
ICT ITS1 10 0811 Demonstrate Work Values
ICT ITS1 11 0811 Develop Understanding of Entrepreneurship
ICT ITS1 12 0811 Apply 3S Procedures

ICT Curriculum
1.4 Duration of the TVET-Program
The Program will have duration of 560 hours including the on-the-job practice or
cooperative training time and Civic Education at all.
1.5 Qualification Level and Certification
Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework

(NTQF) the qualification of this specific TVET Program is “Level I”.
The trainee can exit after successfully completing the Modules in one level and will
be awarded the equivalent institutional certificate on the level completed. The trainee
can also exit after completing any one learning module. However, only certificate of
attainment or attendance (this is institutional discretion) will be awarded.
1.6 Target Groups

Any citizen who meets the entry requirements under items 1.7 and capable of
participating in the learning activities is entitled to take part in the Program.
1.7 Entry Requirements
The prospective participants of this program are required to possess the

requirements or directive of the Ministry of Education.
Other requirements:
 ability to speak, read and understand English
 computer literate
1.8 Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical
skills. The mode of delivery is co-operative training. The TVET-institution and
identified companies have forged an agreement to co-operate with regard to
implementation of this program. The time spent by the trainees in the industry will
give them enough exposure to the actual world of work and enable them to get
hands-on experience.
The co-operative approach will be supported with lecture-discussion, simulation and
actual practice. These modalities will be utilized before the trainees are exposed to
the industry environment.

1.9 TVET-Program Structure
ICT Curriculum
Unit of Competence Duration

Module Code & Title Learning Outcomes (In
Hours)
ICT ITS1 01 Connect ICT ITS1 Connecting 95
 Confirm requirements of client
0811 Hardware M01 0117 Hardware
Peripherals Peripherals  Obtain required peripherals
 Connect hardware peripherals
 Connect workstation to the internet
ICT ITS1 02 Install Software ICT ITS1 Installing 80
 Determine software and upgrade
0811 Application M02 0117 Software requirements
Application
 Obtain software or software upgrade
 Install or upgrade software
ICT ITS1 03 Record Client ICT ITS1 Recording 30

 Log requests for support
0811 Support M03 0117 Client Support
Requirements Requirements  Prioritize support requests with
appropriate personnel
ICT ITS1 04 Protect ICT ITS1 Protecting 95

 Ensure user accounts are controlled
0811 Application or M04 0117 Application or
System Software System Software  Detect and remove destructive software
 Identify and take action to stop spam
ICT ITS1 05 Maintain ICT ITS1 Maintaining 50

Equipment and Equipment and  Document and update inventory
0811 M05 0117
ICT Curriculum
Software Software
Inventory and Inventory and  Store technical documentation
Documentation Documentation
ICT ITS1 06 Operate ICT ITS1 Operating 95

 Start the computer
0811 Personal M06 0117 Personal
Computer Computer  Access basic system information
 Navigate and Manipulate desktop
environment
 Organize basic directory/ folder structure
and files
 Organize files for user and/or
organization requirements
 Print information
 Operate application software
ICT ITS1 07 Apply Quality ICT ITS1 Applying Quality 15
 Assess own work
0811 Standards M07 0117 Standards
 Assess quality of received articles
 Record information
 Study causes of quality deviations
 Complete documentation
ICT ITS1 08 Work with ICT ITS1 Working with 15
 Develop effective workplace relationship
0811 Others M08 0117 Others
 Contribute to work group activities
ICT ITS1 09 Receive and ICT ITS1 Receiving and 15

 Follow routine spoken messages
0811 Respond to M09 0217 Responding to
Workplace Workplace  Perform workplace duties following
Communication Communication written notices
ICT Curriculum
ICT ITS1 10 Demonstrate ICT ITS1 Demonstrating  Define the purpose of work 15
0811 Work Values M10 0217 Work Values  Apply work values/ethics
 Deal with ethical problems
 Maintain integrity of conduct in the
workplace
ICT ITS1 11 Develop ICT ITS1 Developing  Describe and explain the principles, 40
0811 Understanding of M11 0217 Understanding of
concept and scope of entrepreneurship
Entrepreneurshi Entrepreneurshi
p p  Discuss how to become entrepreneur
 Discuss how to organize an enterprise
 Discuss how to operate an enterprise
 Develop one’s own business plan
ICT ITS1 12 Apply S ICT ITS1 Developing  Organize Junior Kaizen Promotion 30
0811 Procedures M12 0217 Understanding of Team (KPT)
Entrepreneurshi
 Prepare for work
p
 Sort items
 Set all items in order
 Perform Shine activities
Model Curriculum
*The time duration (Hours) indicated for the module should include all activities in
and out of the TVET institution..
Program Duration (Grand Total) 575
1.10 Institutional Assessment
Two types of evaluation will be used in determining the extent to which learning
outcomes are achieved. The specific learning outcomes are stated in the modules.
In assessing them, verifiable and observable indicators and standards shall be used.
The formative assessment is incorporated in the learning modules and form part of
the learning process. Formative evaluation provides the trainee with feedback
regarding success or failure in attaining learning outcomes. It identifies the specific
learning errors that need to be corrected, and provides reinforcement for successful
performance as well. For the Trainer, formative evaluation provides information for
making instruction and remedial work more effective.
Summative Evaluation the other form of evaluation is given when all the modules in
the unit of competence have been accomplished. It determines the extent to which
competence have been achieved. And, the result of this assessment decision shall
be expressed in the term ‘competent or not yet competent’.
Techniques or tools for obtaining information about trainees’ achievement include

oral or written test, demonstration and on-site observation.
1.11 TVET Teachers Profile

The teachers conducting this particular TVET Program are C Level and have
satisfactory practical experiences or equivalent qualifications.
Version: Page No. Page 8 of 55

(TVET Program Title)
Copyright Info/Author:
Model Curriculum
1.12 Learning Modules
LEARNING MODULE
TVET PROGRAM TITLE: Information Technology Support Service Level I
MODULE TITLE: Connecting Hardware Peripherals
MODULE CODE: ICT ITS1 M01 0114
NOMINAL DURATION: 95 hrs
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes required to
connect hardware peripherals according to instructions and a workstation or networked computer to
the internet.
LEARNING OUTCOMES:
At the end this module the trainee will be able to:
LO1 confirm requirements of client
LO2 obtain required peripherals
LO3 connect hardware peripherals
LO4 connect workstation to the internet
MODULE CONTENTS:
LO1 Confirming requirements of clients
1.1 Introduction to the Module
1.2 Introduction to hardware peripherals and connecting peripherals
1.3 Defining terms related to hardware and peripherals
1.4 Identifying Categories of hardware and peripheral devices
 Input devices
 Output devices
 Processors
 Storage devices
1.5 Identifying Hardware connectivity devices
 Ports
 Terminals
 Connectors
1.6 Informing safety rules and tools to work with, in hardware connectivity
1.7 Tools needed to perform connecting hardware peripherals
1.8 Identifying procedures involved in hardware peripherals connection
1.9 Understanding hardware peripheral device connection instruction
1.10 Identifying client peripherals and confirming after comparing with organizational standards
1.11 Documenting client requirements and peripherals needed
1.12 Reporting the final requirement list to the appropriate person
1.13 Verifying client requirement and report procedures

Model Curriculum
1.14 Taking actions to insure (meet) client support expectations are covered by vendor warranty and
support services
LO2 Obtaining required peripherals
2.1 Obtaining peripherals using instruction from appropriate person
2.2 Entering peripherals into equipment inventory according to organizational standards
2.3 Checking the contents of delivered components
 Matching the packing list and resolve (inform concerned body) if there is mismatch
(discrepancies)
 Reading and understanding Vendor manual
 Selecting storage place for peripherals based on the instruction on the manual
LO3 Connecting hardware peripherals
3.1 Verifying timeframe (allocating time) schedule with client
3.2 Using Operating health and safety (refer module V)
3.3 Removing old peripherals or replacing
3.4 Minimizing interruption of client while removing and replacing
3.5 Connecting new peripherals with minimum interruption
3.6 Resolving conflicts in information with stakeholders
3.7 Configuring the computer to make it accept the new peripherals
3.8 Enabling it in the peripheral management of the computer and make necessary settings
3.9 Testing hardware peripherals after configuration
3.10 Confirming client satisfaction with particular attention to the impact on other systems
making required adjustment on the impact
LO4 Connect workstation to the internet
4.1Connecting workstations to the computer having internet connection
4.2 Sharing the internet connection
4.3Connecting workstations to the internet through the computer hosting the internet connection
4.4Using internet browser software and launching
4.5Safety
 Safe working procedures and OHS regulations
 Use of PPE
 Handling materials safely
LEARNING STRATEGIES:
 Lecture-discussion
 Demonstration
 Practice / Individual Learning / Activity
 Institutional Individual assignment
ASSESSMENT METHODS:
 Interview/Written Test
 Demonstration/Observation with Oral Questioning
 LAP Test
Model Curriculum
ASSESSMENT CRITERIA:
LO1 Confirm requirements of client
 Client peripherals are identified requirements and confirmed in accordance with
organizational standards
 Client requirements and peripherals needed are documented in line with organizational
standards and findings are reported to the appropriate person
 Client requirements are verified with appropriate person in line with organizational standards
and reporting procedures
 Action must be taken to ensure client support expectations are covered by vendor warranty
and support services
LO2 Obtain required peripherals
 Peripherals are obtained under instruction from appropriate person
 Peripherals are entered into equipment inventory according to organizational standards
 Validate that contents of delivered components and physical contents match the packing list
and resolve discrepancies, if necessary
 Peripherals are stored according to vendor/manual guidelines
LO3 Connect hardware peripherals
 Timeframe for installation schedule is verified with the client in accordance with the
organization requirements
 Old peripherals are removed and/or replaced with minimum disruption to clients taking into
account environmental considerations and OHS standards
 New peripherals are connected with minimum disruption to clients and taking into account the
operating system procedures
 The computer is configured to accept the new peripherals
 Hardware peripherals are tested and confirm client satisfaction, particular attention must be
paid to possible impact on other systems and adjustments are made as required
LO4 Connect workstation to the internet
 Workstations are connected to the internet through the existing internet connection and
functionality confirmed
 Internet browser software is launched to enable access to the internet and functionality
confirmed
LEARNING MODULE
MODULE TITLE: Installing Software Application
Model Curriculum
NOMINAL DURATION: 80hrs

MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to install or
upgrade basic software applications using a commercial applications program.
LEARNING OUTCOMES:
At the end this module the trainee will be able to:
LO1 determine software and upgrade requirements
LO2 obtain software or software upgrade
LO3 install or upgrade software
MODULE CONTENTS:
LO1 Determining software and upgrade requirements
1.1 Introduction to software
 Terminologies related to Software
 Introducing Application software
 Classifying application software
 Introducing software installation procedures(steps)
 Analyzing Hardware requirements for installation of the application
1.2 Communication skills in relation to the presentation of information
 Communication types and advantages
 Report writing
 Documenting and reporting client requirements to appropriate person in accordance with
the workplace standard
 Acting on instructions to meet client requirements in line with organizational requirements
LO2 Obtain software or software upgrade
2.1 Investigating and selecting Application program that best conforms to requirements and
organizational policies
2.2 Obtaining application program under instruction from appropriate person
2.3 Determining Licensing requirements and record in line with organizational guidelines
2.4 Ensuring target computer to conform with the minimum hardware and operating system
requirements of the application program
LO3 Install or upgrade software
3.1 Installing New or upgraded software in accordance with appropriate person or organizational
instructions
3.2 Completing Installation process efficiently and effectively with minimal disruption
3.3 Carrying out Testing and acceptance in line with corporate guidelines, paying particular attention to
possible impact on other systems
3.4 Ensuring client requirements are satisfied in accordance with the organizational standard
3.5 Referring Outstanding client issues to appropriate person as necessary

Model Curriculum
 Group work
 Workplace Assignment
 Individual Learning / Activity
ASSESSMENTMETHODS:
 LAP Test
LO 1 Determine software and upgrade requirements
 Client requirements are documented and reported to appropriate person in accordance with
the workplace standard
 Act on instructions to meet client requirements in line with organizational requirements
LO 2 Obtain software or software upgrade
 Application program that best conforms to requirements and organizational policies are investigated
and selected
 Application program under instruction is obtained from appropriate person
 Licensing requirements and record are determined in line with organizational guidelines
 Target computer is ensured to conform with the minimum hardware and operating system requirements
of the application program
LO 3 Install or upgrade software
 New or upgraded software are installed in accordance with appropriate person or organizational
instructions
 Installation process is completed efficiently and effectively with minimal disruption
 Testing and acceptance are carried out in line with corporate guidelines, paying particular attention to
possible impact on other systems
 Ensure client requirements are satisfied in accordance with the organizational standard
 Outstanding client issues are referred to appropriate person as necessary and organizational templates
are prepared
LEARNING MODULE
MODULE TITLE: Record Client Support Requirements
Model Curriculum

MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to record,
prioritize and escalate client support requests.
LEARNING OUTCOMES:
At the end this Module the trainee will be able to:
LO1 log requests for support
LO2 prioritize support requests with appropriate personnel
MODULE CONTENTS:
LO1 Log requests for support
1.1 Gather information on basic analytical concepts
1.2 Record client support requests and requirements according to organizational standards
1.3 Review client support history and details
1.4 Check the information and requesting for accuracy and urgency according to organizational
standards
A. Prioritize support requests with appropriate personnel
2.1 Identify relevant guidelines for prioritizing or rating client requests
2.2 Prioritize client requests based on its criticality or impact on the business
2.3 Refer requests to an appropriate person or department for assistance
2.4 Communication appropriate persons involved with client support are to be communicated
 Discussion
 Demonstration
 Group work
 Workplace Assignment
ASSESSMENT METHODS:
Assessment Methods
 LAP Test
LO 1 Log requests for support
 Client support requests and requirements are recorded according to organizational standards
 Client support history and details are reviewed
 The information is checked and requested for accuracy and urgency according to
organizational standards
LO 2 Prioritize support requests with appropriate personnel

Model Curriculum
 Relevant guidelines are identified for prioritizing or rating client requests

 Client requests are prioritized based on its criticality or impact on the business
 Requests are referred to an appropriate person or department for assistance
 Appropriate persons involved with client support are to be communicated
LEARNING MODULE
MODULE TITLE: Protect Application or System Software
Model Curriculum

MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to keep
application or system software working effectively. It includes detecting and removing destructive
software.
LEARNING OUTCOMES:
At the end this Module the trainee will be able to:
LO1 ensure user accounts are controlled
LO2 detect and remove destructive software
LO3 identify and take action to stop spam
MODULE CONTENTS:
LO1 Ensuring user accounts are controlled
1.1 Modifying default user settings to ensure that they conform to security policy
1.2 Modifying previously created user settings
 Updating security policy.
1.3 Ensuring legal notices displayed at logon are appropriate
1.4 Using Appropriate utilities to check strength of passwords
 Applying tightening rules for password complexity
1.5 Monitoring Emails to uncover violate in compliance with legislation
1.6 Accessing Information services to identify security gaps
1.7 Taking appropriate action using hardware and software or patches
LO2 Detecting and removing destructive software
2.1 Defining and identifying Common types of destructive software
 Viruses, worms and other security issues
2.2 Selecting and installing Virus protection
 Checking compatibility with the operating system.
2.3 Describing Advanced systems of protection
2.4 Installing Software updates on a regular basis
2.5 Configuring Software security settings
2.6 Running and/or scheduling Virus protection software
2.7 Reporting detected destructive software
2.8 Removing the destructive software
LO3 Identifying and take action to stop spam
3.1 Defining and identifying common types of spam
3.2 Configuring and using Spam filters
3.3 Reporting and documenting spam
 Identifying the security threats
 Performing recommended action
Model Curriculum
3.4 Monitoring service packs and service releases,

 Automatic online updates
 Virus scanning engine
 Updates and Virus definition updates
 Group work
 Workplace Assignment / Individual Learning / Activity
ASSESSMENT METHODS:
 Demonstration/ Observation with Oral Questioning
 LAP Test
LO 1 Ensure user accounts are controlled
 Modify default user settings to ensure that they conform to security policy
 Previously created user settings are modified to ensure they conform to updated security policy
 Ensure legal notices displayed at logon are appropriate
 Appropriate utilities are used to check strength of passwords and consider tightening rules for
password complexity
 Emails are monitored to uncover breaches in compliance with legislation
 Information services are accessed to identify security gaps and take appropriate action using hardware
and software or patches
LO 2 Detect and remove destructive software
 Common types of destructive software are defined and identified
 Virus protection compatible with the operating system in use are selected and installed
 Advanced systems of protection are described in order to understand further options
 Software updates on a regular basis are installed
 Software security settings are configured to prevent destructive software from infecting computer
 Virus protection software are run and/or scheduled on a regular basis
 Detected destructive software are reported to appropriate person and remove the destructive software
LO 3 Identify and take action to stop spam
 Common types of spam are defined and identified
 Appropriate action is taken in order to protect unauthorized access of spammers
 Spam filters are configured and used
 Spam’s are reported and documented to identify the security threats and be able to perform
recommended action
LEARNING MODULE
MODULE TITLE: Maintaining Equipment and Software Inventory and Documentation
MODULE CODE: ICT ITS1 05 0114

Model Curriculum
MODULE DESCRIPTION:
This module covers the knowledge, skills and attitude required to record and store details of software,
hardware and technical documentation.
LEARNING OUTCOMES:
At the end of the module the trainee will be able to:
LO1 document and update inventory
LO2 store technical documentation
MODULE CONTENTS:
LO1 Document and update inventory
1.1 Introduction to inventory and documentation
1.2 Maintain hardware inventory
1.3 Maintain and update software inventory and licenses
1.4 Record and organize storage of user document action/technical manuals
LO2 Store technical documentation
2.1 Ensure software ,hardware and equipment not in use
2.2 Store technical manuals
2.3 Store technical documentation securely
2.4 Access and disseminating technical documentation
 Group work
 Individual assignment / Individual Learning / Activity
ASSESSMENT METHODS:
 LAP Test
LO1 Document and update inventory
 Hardware inventory is maintained that creates a profile or description of each piece of
equipment
 Software inventory and licenses are maintained and updated, as required, particularly
when upgrading software
 Storage of user documentation or technical manuals are recorded and organized
LO2 Store technical documentation

 Action is taken to ensure software, hardware and equipment not in use, stored in a
manner as recommended by technical manuals
 Ensure technical documentation is stored securely
 Technical documentation are accessed and disseminated as required by clients

Model Curriculum
LEARNING MODULE
MODULE TITLE: Operating Personal Computer

Model Curriculum
MODULE DESCRIPTION:
This module covers the knowledge, skills and attitude required operate a personal computer, including
starting the PC, logging in, using and understanding desktop icons and their links to underlying
programs, navigating a directory structure, saving work, printing, closing down the PC and word
processing.
LEARNING OUTCOMES:
LO1 start the computer
LO2 access basic system information
LO3 navigate and manipulate desktop environment
LO4 organize basic directory/ folder structure and files
LO5 organize files for user and/or organization requirements
LO6 print information
LO7 operate application software
MODULE CONTENTS:
LO1 Start the computer
1.1 Introduction to external hardware peripherals
 Peripheral devices
 Input devices
 Output devices
 Secondary storage
1.2 Checking input voltage
1.3 Powering on and off the Computer
LO2 Access basic system information
2.1 Creating user accounts
2.2 Setting security measures
2.3 Accessing basic system information
2.4 Using online help functions
LO3 Navigate and manipulate desktop environment
3.1 Customizing desktop icons
3.2 Working with icons
 Selecting icons
 Opening icons
 Closing icons
LO4 Organize basic directory or folder structures

4.1 Working with folders
 Creating directory structure
 Accessing directory structures
 Copying and moving directories
 Renaming directories
 Deleting directories
4.2 Identifying attributes of directory
 Read-only
 Back up
 Visible or hidden
Model Curriculum
LO5 Organize files for user and/or organization requirements

5.1 Working with system browser/windows explorer
 Searching drives
5.2 Working with files
 Creating files
 Opening files
 Renaming files
 Moving files between directories
 Moving files to disk
 Deleting files
 Restoring files
5.3 Erasing and formatting disk
LO6 Printing information
6.1 Adding a printer
 Working with printer settings
LO7 Operate application soft wares
7.1 Introduction to application software
 Introduction to word processor
 Working with word files
 Working with formatting
 Working with tables
 Working with mail merge
 Printing
 Introduction to Spread sheet
 Introduction to Database Application
 Introduction to PowerPoint application
 Introduction to E-mail
 Group work
 Individual assignment / Individual Learning / Activity
ASSESSMENT METHODS:
 Interview/Written test
 LAP Test
LO1 Start the computer
 Peripheral device connections for correct position are checked
 Input voltage for the device based on the OHS standards are checked
 Power at both the power point and computer are switched on
LO2 Access basic system information
 User name and password are inserted as prompted and noted access, privacy, security and
related conditions of use displayed on introductory screens

Model Curriculum
 Operating system are navigated to access system information to identify system configuration
and application versions in operation
 On-line help functions are used as required
LO3 Navigate and Manipulate desktop environment
 Desktop icons are created and customized
 Desktop icons are selected, opened and closed to access application programs
 Application windows are manipulated and desktop returned to original conditions
LO4 Organize basic directory/ folder structure and files
 Directories and subdirectories are created and named
 Attributes of directories are identified
 Subdirectories between directories are moved
 Directories as required are renamed
 Directories and subdirectories are accessed via different paths
LO5: Organize files for user and/or organization requirements
 System browser are used to search drives for specific files
 Most commonly used types of files in the directories are accessed
 Groups of files are selected, opened and renamed as required
 Files between directories are moved
 Files to disks are copied
 Deleted files are restored as necessary
 Disks are erased and formatted as necessary
LO6: Print information
 Printers are added if required and ensured to have correct printer settings
 Default printer are changed if appropriate
 Information is printed from an installed printer
LO7: Operate application software
 Documents and customize basic settings are created to meet page layout conventions
 Document and create tables are formatted
 Images and use mail merge are added
 Basic print settings and print documents are selected

Model Curriculum

LEARNING MODULE
Model Curriculum

MODULE TITLE: Applying Quality Standards
MODULE DESCRIPTION:
This module covers the knowledge, skills and attitude to require in applying quality standards in
providing information technology support service.
LEARNING OUTCOMES:
LO1 assess own work
LO2 assess quality of received articles
LO3 record information
LO4 study causes of quality deviations
LO5 complete documentation
MODULE CONTENTS:
LO1 Assessing own work
1.1 Introduction to the module
1.2 Checking complete work with workplace standards
1.3 Completing work activities
1.4 Indentifying and isolating final products with company policies and procedures
1.5 Recording and reporting faults and causes
LO2 Assess quality of received articles
2.1 Check materials articles and final products with workplace procedures
2.2 Measuring materials articles and products with workplace procedures
2.3 Identifying and correcting actions
LO3 Record information
3.1 Recording basic information in the quality performance
3.2 Maintaining records of work quality
LO4 Study cause of quality deviations
4.1 Investigating and reporting causes of devastations
4.2 Recommending suitable preventive actions on workplace standards
LO5 Complete documentation
5.1 Recording information on quality and other indicators of production performance
5.2 Recording all production processes and outcomes
 Group work
 Individual assignment
ASSESSMENT METHODS:
 LAP Test
LO1 Assess own work Version: Page No. Page 24 of 55
 Completed work is checked against
Copyright workplace standards relevant to the operations being
Info/Author:
undertaken
 An understanding is demonstrated on how the work activities and completed work relate to the
next process and to the final appearance of the activity.
Model Curriculum
LEARNING MODULE
MODULE TITLE: Working with Others
MODULE DESCRIPTION:
This unit covers the skills, knowledge and attitudes required to develop workplace relationship and
contribute in workplace activities.
LEARNING OUTCOMES:
At the end of the module the trainees must be able to:
LO 1 develop effective workplace relationship
LO 2 contribute to work group activities
MODULE CONTENTS:
LO1 Develop effective workplace relationship
1.1 Over view of Working with others
 Legislation that affects operations
 Importance of cooperation and good relationships
 Identify and prioritize personal development opportunities and options
1.2 Duties and responsibilities
 Job description and employment arrangements
 Organization’s policy relevant to work role
 Organizational structures
 Supervision and accountability requirements including OHS
 Code of conduct
1.3 Assisting workgroup
 Supervisor or manager
 Peers/work colleagues
 Other members of the organization
1.4 Encouraging, acknowledging and acting upon feedback
 Formal/Informal performance appraisal
 Obtaining feedback from supervisors, colleagues and clients
 Personal, reflective behavior strategies
 Routine organizational methods for monitoring service delivery
Model Curriculum
1.5 Respecting and acknowledging differences in personal values

LO2 Contribute to work group activities
2.1 Providing Support to team members
 Explaining/clarifying
 Helping colleagues and providing encouragement
 Providing feedback to another team member
 Undertaking extra tasks if necessary
2.2 Contributions to workgroup goals according to organizational requirements
 Goals, objectives, plans, system and processes
 Legal and organization policy/guidelines
 OHS policies, procedures and programs
 Ethical standards
 Defined resources parameters
 Quality and continuous improvement processes and standards
2.3 Sharing relevant information
LEARNING METHODS:
 Discussion
 Demonstration
 Practical exercise
 Group work
 Project
ASSESSMENT METHODS:
 Interview / Written Test
 LAP Test
LO 1 Develop effective workplace relationship
 Duties and responsibilities are done in a positive manner to promote cooperation and good
relationship.
 Assistance is sought from workgroup when difficulties arise and addressed through
discussions.
 Feedback provided by others in the team is encouraged, acknowledged and acted upon.
 Differences in personal values and beliefs are respected and acknowledged in the
development.
LO 2 Contribute to work group activities
 Support is provided to team members to ensure workgroup goals are met.
 Constructive contributions to workgroup goals and tasks are made according to organizational
requirements.
Model Curriculum
 Information relevant to work is shared with team members to ensure designated goals are met.
LEARNING MODULE
MODULE TITLE: Receiving and Responding to Workplace Communication
MODULE DESCRIPTION:
This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal
and written communication.
LEARNING OUTCOMES:
LO1 follow routine spoken messages
LO2 perform workplace duties following written notices
MODULE CONTENTS:
LO1 Follow routine spoken messages
1.1 Introduction to work place communication
 Organizational Guidelines
 Information documentation procedures
 Company policies and procedures
 Organization manuals
 Service manual
 Ethical work practices in handling communications
 Communication process
1.2 Gathering and interpreting required information/instruction
1.3 Recording instructions/information
1.4 Acting up on Instructions
1.5 Clarification of instruction/information from workplace supervisor
LO2 Perform workplace duties following written notices
2.1 Reading and interpreting Written notices and instructions
 Handwritten and printed material
 Internal memos
 External communications
 Electronic mail
 Briefing notes

Model Curriculum
 General correspondence
 Marketing materials
 Journal articles
2.2 Following routine written instruction
2.3 Giving feedback to workplace supervisor
LEARNING METHODS:
 Discussion
 Demonstration
 Group work
 Project / Individual Learning / Activity
ASSESSMENT METHODS:
 LAP Test
ASSSESSMENT CRITERIA:
LO 1 Follow routine spoken messages
 Required information is gathered by listening attentively and correctly interpreting or
understanding information/ instructions
 Instructions/information are properly recorded
 Instructions are acted upon immediately in accordance with information received
 Clarification is sought from workplace supervisor on all occasions when any
instruction/information is not clear
LO 2 Perform workplace duties following written notices
 Written notices and instructions are read and interpreted correctly in accordance with
organizational guidelines
 Routine written instruction are followed in sequence
 Feedback is given to workplace supervisor based on the instructions/information received

Model Curriculum
LEARNING MODULE
MODULE TITLE:Demonstrating Work Values
MODULE DESCRIPTION:
This unit covers the knowledge, skills, and attitude in demonstrating proper work values.
LEARNING OUTCOMES:
LO1 define the purpose of work
LO2 apply work values/ethics
LO3 deal with ethical problems
LO4 maintain integrity of conduct in the workplace
MODULE CONTENTS:
LO1 Define the purpose of work
1.1 Introduction to Work values/ethics/concepts
 Commitment/ Dedication
 Sense of urgency
 Sense of purpose
 Love for work
 High motivation
 Orderliness
 Reliability and Dependability
 Competence
 Goal-oriented
 Sense of responsibility
 Being knowledgeable
 Loyalty to work/company
 Sensitivity to others
 Compassion/Caring attitude
 Balancing between family and work
 Sense of nationalism
1.2 Defining one’s unique sense of purpose for working
Model Curriculum
1.3 Defining the ‘whys’ of work

1.4 Harmony personal mission with company’s values
LO2 Apply work values/ethics
2.1 Clarifying and affirming work values/ethics/concepts
2.2 Undertaking Work practices
 Quality of work
 Punctuality
 Efficiency
 Effectiveness
 Productivity
 Resourcefulness
 Innovativeness/Creativity
 Cost consciousness
 5S
 Attention to details
2.3 Conducting Personal behavior and relationships
2.4 Using Company resources
 Consumable materials
 Equipment/Machineries
 Human
 Time
 Financial resources
LO3 Deal with ethical problems
3.1 Following company ethical standards, organizational policy and guidelines
3.2 Reporting and/or resolving work incidents/situations
 Violent/intense dispute or argument
 Gambling
 Use of prohibited substances
 Pilferages
 Damage to person or property
 Vandalism
 Falsification
 Bribery
 Sexual Harassment
 Blackmail
3.3 Using resolution and/or referral of ethical problems identified
LO4 Maintain integrity of conduct in the workplace
4.1 Demonstrating personal work practices and values
4.2 Providing instructions to co-workers
Model Curriculum
 Verbal
 Written
4.3 Sharing company values/practices
LEARNING METHODS:
 Discussion
 Demonstration
 Group work
 Project/ Individual Learning / Activity
ASSESSMENT METHODS:
 LAP Test
LO 1 Define the purpose of work
 One’s unique sense of purpose for working and the ‘whys’ of work are identified, reflected on
and clearly defined for one’s development as a person and as a member of society.
 Personal mission is in harmony with company’s values
LO 2 Apply work values/ethics
 Work values/ethics/concepts are classified and reaffirmed in accordance with the transparent
company ethical standards, policies and guidelines.
 Work practices are undertaken in compliance with industry work ethical standards,
organizational policy and guidelines
 Personal behavior and relationships with co-workers and/or clients are conducted in
accordance with ethical standards, policy and guidelines.
 Company resources are used in accordance with transparent company ethical standard,
policies and guidelines.
LO 3 Deal with ethical problems
 Company ethical standards, organizational policy and guidelines on the prevention and
reporting of unethical conduct are accessed and applied in accordance with transparent
company ethical standard, policies and guidelines.
 Work incidents/situations are reported and/or resolved in accordance with company
protocol/guidelines.
 Resolution and/or referral of ethical problems identified are used as learning opportunities.
LO 4 Maintain integrity of conduct in the workplace
 Personal work practices and values are demonstrated consistently with acceptable ethical
conduct and company’s core values.
 Instructions to co-workers are provided based on ethical, lawful and reasonable directives.
 Company values/practices are shared with co-workers using appropriate behavior and
language.

Model Curriculum
LEARNING MODULE
TVET-PROGRAMME TITLE: Information Technology Support Service Level I
MODULE TITLE: Developing Understanding of Entrepreneurship

NOMINAL DURATION: 40 Hours

MODULE DESCRIPTION:
This module covers skills, knowledge and attitude required to understand the principles, functions,
strategies and methods of entrepreneurship. It also covers identifying and developing the major
entrepreneurial competences.
LEARNING OUTCOMES:
LO1: Describe and explain the principles, concept and scope of entrepreneurship
LO2: Discuss how to become entrepreneur
LO3: Discuss how to organize an enterprise
LO4: Discuss how to operate an enterprise
MODULE CONTENTS:
1.1 Entrepreneurship Principles, concept and terminology
1.2 Identifying, categorizing and classifying various forms of enterprises
1.3 Interpreting Concept of enterprising
1.4 Functions of entrepreneurship
1.5 Improving business and economic environment

2.1 Advantages and disadvantages of Self employment
2.2 Entrepreneurial characteristics and traits
2.3 Assessing self potential
2.4 Identifying competencies of successful entrepreneur

3.1 Correlating role of business to the economy
3.2 Small and Medium Enterprises (SME)
3.3 Key success factors in setting up SME
3.4 Identifying business opportunities

3.5 Generating business ideas
3.6 Selecting location for business
3.7 Types of business ownership
Model Curriculum
3.8 Funding Pre operations and initial operation

4.1 Disadvantage and advantages of three alternative
4.2 Hiring and managing people
4.3 Time management
4.4 Managing sales
4.5 Selecting and dealing with suppliers
4.6 Identifying threats and opportunities
4.7 Preparing simple financial statement
4.8 Self management skills
4.9 Negotiation skills
4.10 Risk management

5.1 Writing business plan
5.2 identifying potential problems
5.3Obtaining and sourcing information
LEARNING METHODS:
 Discussion
 Demonstration
 Practical exercises
 Role playing
 Project / Individual Learning / Activity
MODULE ASSESSMENT:
 Written test
 Demonstration w/ Oral Questioning
 LAP Test
1.1 The principles, concept and terminology of entrepreneurship are analyzed and discussed
1.2 The different / various forms of enterprises in the community are identified and their roles
understood
1.3 The identified enterprises are categorized and classified
1.4 The terms and elements involved in the concept of enterprising, both on a personal level and
in the context of being enterprising in business are identified and interpreted
1.5 Functions of entrepreneurship in business and how the entrepreneurs improved business and
economic environment are explained

2.1 Self-employment as an alternative option for an individual economic independence and
personal growth is discussed and analyzed
2.2 Advantages and disadvantages of self-employment are discussed and explained
Model Curriculum
2.3 Entrepreneurial characteristics and traits are identified and discussed

2.4 Self-potential is assessed to determine if qualified to become future entrepreneur
2.5 Major competences of successful entrepreneurship are identified and explained

3.1 The importance and role of business entrepreneurship in the society are discussed and
correlated to the operations of the economy
3.2 Facts about small and medium enterprises are discussed, clarified and understood
3.3 Key success factor in setting up small and medium business are identified and explained
3.4 Business opportunities are identified and assessed
3.5 3.5 Business ideas are generated using appropriate tools, techniques and steps
3.6 Procedures for identifying suitable market for business are discussed and understood
3.7 Major factors to consider in selecting a location for a business are identified and discussed
1.8 Basic types of business ownership are identified and explained
1.9 Amount of money needed to start an enterprise estimated and distinction between pre
operations and initial operation payments clarified
3.10 Advantages and disadvantages of using various sources of capital to start an enterprise are
identified

4.1 Disadvantages and advantages of three alternative means of becoming an entrepreneur are
identified and understood
4.2 Process of hiring and managing people is discussed and explained
4.3 The importance and techniques of managing time are discussed and understood
4.4 The techniques and procedures of managing sales are discussed and explained
4.5 Factors to consider in selecting suppliers and the steps to follow when doing business with
them are identified and discussed
4.6 Awareness of how new technologies can affect small and medium business are developed
4.7 Characteristics of appropriate technology for use in small and medium business are identified
and explained
4.8 Different types of cost that occur in a business and how to manage them are discussed and
understood
4.9 Factors and procedures in knowing the cost of the enterprise are discussed and understood
4.10 Importance of financial record keeping and preparing simple financial statement are explained
and understood
4.11 The application of self-management skills and negotiation skills are discussed in operating a
business
4.12 Risk assessment and management of business enterprise are performed
LO5: Develop one’s own business plan

5.1 Process of preparing/ writing a business plan is discussed and applied
5.2 Standard structure and format are applied in preparing business plan
5.3 Findings of the business plan are interpreted, assessed and analyzed
5.4 Feasibility of the business idea is made clear and understandable
5.5 Problems that may arise or encounter when starting a business are identified and understand
5.6 Techniques and procedures in obtaining and sourcing information are discussed and
understood

Model Curriculum
LEARNING MODULE
TVET-PROGRAMME TITLE: Information Technology Support Service Level I
MODULE TITLE: Apply 5S Procedure

NOMINAL DURATION: 20 Hours

MODULE DESCRIPTION:
This module covers the skills, attitudes and knowledge required by an employee or worker to apply
5S procedures (structured approach to housekeeping) to their own job and work area and maintains
the housekeeping and other standards set by 5S. The unit assumes the employee or worker has a
particular job and an allocated work area and that processes in the work area are known by the
individual.
LEARNING OUTCOMES:
LO1: Develop understanding of quality system
LO2: Sort needed items from unneeded
LO3: Set workplace in order
LO4: Shine work area
LO5: Standardize activities
LO6: Sustain 5S System
MODULE CONTENTS:
LO1: Develop Understanding of Quality System
1.1 Quality System
1.2 Relationship of Quality System and Continuous Improvement in the Workplace
1.3 Kaizen – Continuous Improvement
1.4 5S System
LO2: Sort Needed Items from Unneeded

2.1 What is Sort
2.2 Identifying All Items in the Workplace
2.3 Identifying Items from Necessary to Unnecessary
2.4 Sorting Items to Achieve Deliverables and Value Expected by Customers
2.5 Sorting Items Required for Regulatory Purposes
2.6 Allocating Non-essential
2.7 Checking Essential Items Regularly
LO3: Set Workplace in Order

3.1 What is Systematize
3.2 Identifying Best Location for Essential Items
3.2 Placing Essential Items in Assigned Location
3.3 Returning Essential Items to Its Assigned Location
3.4 Checking Essential Items in Its Assigned Location Regularly

Model Curriculum
LO4: Shine Work Area

4.1 What is Shine
4.2 Keeping the Area Clean and Tidy
4.3 Conducting Housekeeping Activities Regularly
4.4 Ensuring the Workplace Neat and Clean
LO5: Standardize Activities

5.1 What is Standardize
5.2 Following Procedures
5.3 Following Checklist for Activities
5.4 Keeping the Area Based on the Standard
LO6: Sustain 5S System

5.1 What is Sustain
5.2 Cleaning the Area Before and After the Job
5.2 Identifying Situations Where Standard is Implemented
5.3 Inspecting Work Area Regularly
5.4 Recommending Improvements in the Workplace
LEARNING METHODS:
 Discussion
 Demonstration
 Practical exercises
 Role playing
MODULE ASSESSMENT:
 Written test
 Demonstration with Oral Questioning
 Interview
 LAP Test
LO1: Develop understanding of quality system

1.1 Discuss quality assurance procedures of the enterprise or organization
1.2 Understand the relationship of quality system and continuous improvement in the workplace
1.3 Identify and relate to workplace requirements the purpose and elements of quality assurance
(QA) system
1.4 Explain the 5S system as part of the quality assurance of the work organization
LO2: Sort needed items from unneeded

2.1 Identify all items in the work area
2.2 Distinguish between essential and non-essential items
2.3 Sort items to achieve deliverables and value expected by downstream and final customers
2.4 Sort items required for regulatory or other required purposes
2.5 Place any non-essential item in a appropriate place other than the workplace

Model Curriculum
Regularly check that only essential items are in the work area
LO3: Set workplace in order

3.1 Identify the best location for each essential item
3.2 Place each essential item in its assigned location
3.3 After use immediately return each essential item to its assigned location
3.4 Regularly check that each essential item is in its assigned location
LO4: Shine work area

4.1 Keep the work area clean and tidy at all times
4.2 Conduct regular housekeeping activities during shift
4.3 Ensure the work area is neat, clean and tidy at both beginning and end of shift
LO5: Standardize activities

5.1 Follow procedures
5.2 Follow checklists for activities, where available
5.3 Keep the work area to specified standard
LO6: Sustain 5S system

6.1 Clean up after completion of job and before commencing next job or end of shift
6.2 Identify situations where compliance to standards is unlikely and take actions specified in
procedures
6.3 Inspect work area regularly for compliance to specified standard
6.4 Recommend improvements to lift the level of compliance in the workplace

Model Curriculum
1. Annex
2.1 Resource Requirements
ICT ITS1 M01 0114 Connecting Hardware Peripherals

Recommended
Item
Category/Item Description/ Specifications Quantity Ratio
No. (Item: Trainee)
A. Learning Materials
1. TTLM - Trainer’s made handouts 25 1:1
2. Textbooks If available 25 1:1
The Winn L. Rosch Hardware
Bible (6th Edition)
Winn L Rosch
The A+ Certification & PC

Repair Handbook (Networking
Series)
Christopher A. Crayton Joel Z.
3. Reference Books 5 1:5
Rosenthal Kevin J. Irwin
Maintenance Planning and

Scheduling Handbook, 2nd
Edition (McGraw-Hill
Handbooks)
Richard Palmer
4. Manuals and procedures Hardware connectivity manual 1:1
5 Internet and virtual library 25 1:1

Learning Facilities &
B.
Infrastructure
1 Workshop - 8x12m; equipped with IT 1 1:25
2. Library - Multipurpose
3. Shelves - wooden or metal 5
4 White Board 1.50 X 1.50 1
5 Cabinet - metal 1
6 Internet and Virtual library High speed Internet 1 1:25
Connection

Model Curriculum
Recommended
E-VDO, Broad Band
C. Consumable Materials
1 Blank CD - CD-R/RW 5 1:5
- Whiteboard marker, printing
2 Stationery
paper, printer ink
3 Flash disk San disk or similar 4GB 5 1:5
Terminals, converters, splitters
4 Connectors 13 1:2
e.g SATA to IDE, USB splitter
5 Lead 1m 2 1:13
D. Tools and Equipments
 Hardware installation
1 Samples 5 1:5
procedure publications
 At least 80 GB, 3.4Ghz, P IV
2 Computer 25 1:1
 With Expandability
3 UPS  750 Volt Ampere 2
4 Divider  American socket supporter 14
5 Multimedia projector - LCD 1 1:25
6 Printer Laser Jet 1
7 Network Tool Kit Full set 5 1:5
8 Maintenance Tool Kit Full set 12 1:2
9 Desk jet Printer Color 1 1:25
10 Video Camera Digital 1 1:25
11 Web Camera Desk top fixable 5 1:5
Video card, Modem Card,
12 Expansion Cards 5 1:5
Network Card, TV Card
Internal HDD of any capacity
5
13 Hard Disk SATA 1:5
5
IDE
14 Scanner Image and Text support 1 1:25
15 RAM Different types 13 1:2
16 Network Switch 24 port 2 1:13
17 Network Hub 12 port 5 1:5

Model Curriculum
ICT ITS1 M02 0114 Installing Software Application

Recommended
Item Ratio
Category/Item Description/ Specifications Quantity
No. (Item: Trainee)
1. TTLM - Teacher’s made handouts 25 1:1
2 Reference Books 1:5
B. Learning Facilities & Infrastructure
- 8x12m; equipped with
1 Workshop networked computer, reference 1:25
materials
3. Internet Dialup / broadband 1:8
4 Shelves - wooden or metal 5
6 Cabinet - metal 1
1 Blank Disk - CD-R/RW 5 1:5
2 Stationery
paper, printer ink
3 Flash disk San disk or similar 1 or 2GB 5 1:5
4
Business Requirement
1 Samples 5 1:5
2 Laptop  80 GB, 3.4Ghz, P IV 1

3 Server 160 GB, 3.4Ghr, P IV 1
Basic computer maintenance Tool Screw(set), wrist pad, anti electro
4 10 1:3
kit static mat, anti electro static bag
antivirus software , operating
system (Linux 7.0 or above,
5 Software Windows 2000 or above, Apple 25 1:1
OS X or above ),recovery
software

Model Curriculum
6 Modem dsl modems, 3

7 UPS  750 Volt Ampler 1
9 Multimedia projector - LCD 1 Per section
ICT ITS1 M03 0114 Recording Client Support Requirements

Recommend
Item ed Ratio
Category/Item Description/ Specifications Quantity (Item:
No.
Trainee)
- Teacher’s made
1. TTLM 25 1:1
handouts
2. Reference Books 1:5
Learning Facilities &
B.
Infrastructure
Networked Computers,
1 Workshop 1:25
Internet & Reference
material
5 Cabinet - metal 1
- Whiteboard marker,
1 Stationery Material
printing paper, printer ink
2 Flash disk 4GB 5 1:5
1 Laptop  80 GB, 3.4Ghz, P IV 1
2 UPS  750 Volt Ampere 1
 American socket
3 Divider 2
supporter
Per
4 Multimedia projector - LCD 1
section
5 Printer Laser jet 1

Model Curriculum
ICT ITS1 M04 0114 Protecting Application or System Software

Recommended
Item No. Category/Item Description/ Specifications Quantity Ratio
(Item: Trainee)
1. TTLM - Teacher’s made handouts 25 1:1
2 Reference Books
1 Workshop networked computer, Internet & 1:25
Reference materials
4 Shelves - wooden or metal 5
6 Cabinet - metal 1
1 Blank Disk - CD-R/RW 5 1:5
2 Stationery
paper, printer ink,
3 Flash disk San disk or similar 1 or 2GB 5 1:5
1 Samples
antivirus software , operating
system (Linux 7.0 or above,
Windows 2000 or above, Apple
2 Software 25 1:1
OS X or above ),recovery
software
Application Software
3 UPS  750 Volt 1
4 Divider  American socket supporter 12 1:2
5 Multimedia projector - LCD 1 1:25
Model Curriculum
80GB HDD, 1GB RAM, 3Ghz

7 Computer 25 1:1
and above CPU

Model Curriculum

Model Curriculum
ICT ITS1 M05 0114 Maintaining Equipment and Software Inventory and Documentation
Recommended
(Item: Trainee)
 Teacher’s made
handouts
1. TTLM 25 1:1
 Information sheet
 Operation sheet
2. Textbooks If Available 25 1:1
4. Journals/Publication/Magazines - ICT journals(Monthly) 1:25
- 8x12m; equipped with IT
1 Lecture Room 1:25
equipment and internet
4. Locker - wooden or metal 2
5. Cabinet - metal 1
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
2. Stationery paper, printer ink

1 Samples  Inventory Record
Operating systems 1:25

2
 Current Internet
3 ISP Service Technologies
(E-VDO, Broadband)
4 UPS  750 Volt Am per 25
- w/15 inch flat monitor and 120
Desktop Computer including its
6 GB Hard disk; RAM size 1GB; 25 1:1
peripherals
3Gz or above
- Capability of A3 printing
8 Printer 1 Per section
- color printing capability
Version:
9 Network
(TVET Program Title) toolkit - set/case Page No.
5Page 45 of 551:5
10 Maintenance toolkit Copyright Info/Author:
- set/case 5 1:5
11 Scanner - HP 2055 2 1:13
12 Web cam -8piexel and above 2 1:13
Model Curriculum
ICT ITS1 M06 0114 Operating Personal Computer

Recommended Ratio
Item No. Category/Item Description/ Specifications Quantity (Item: Trainee)
 Teacher’s made handouts
1. TTLM  Information sheet 25 1:1
 Operation sheet

Model Curriculum
2. Textbooks 25 1:1
4. Journals/Publication/Magazines - ICT journals(Monthly) 1:25
1 Lecture Room 1:25
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
2. Stationery
paper, printer ink
1 Samples  Inventory Record
Operating systems -Windows XP, Vista,7, Lnux - -
2
Application Software
 EV-DO
3 ISP Service  Broadband

peripherals
3Gz or above
9 Network toolkit - set/case 5 1:5
10 Maintenance toolkit - set/case 5 1:5
11 Scanner - HP 2055 2 1:13
ICT ITS1 M07 0114 Applying Quality Standards
Recommended Ratio
1. TTLM 25 1:1
handouts

Model Curriculum
s
3. Reference Books standard (ISO 14971) to 1:10
computer

1 Lecture Room 1:25
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW

 Sample Daily work plans
1 Samples  Sample Project plans
 Sample Resource plans 7 1:25
Any operating system that has
Operating systems
2 multi-user ability, Linux, Mac
OS, Windows XP or above
 EV-DO
3  Current Internet
ISP Service Technologies
peripherals
3Gz or above
11 Scanner - HP 2055 2 1:13
ICT ITS1 M08 0114 Working with Others

Recommended
Item
Category/Item Description/ Specifications Quantity Ratio
No.
(Item: Trainee)

Model Curriculum
1. TTLM 25 1:1

Success in communication
3. Reference Books
(Stuart Sillars)
1. Lecture Room 1:25
3. (etc.)
ICT ITS1 M09 0114 Receiving and Responding to Workplace Communication

Recommended
(Item: Trainee)
1. TTLM 25 1:1
Success in communication (Stuart
3. Reference Books 5 1:5
Sillars)
3. (etc.)
ICT ITS1 M10 0114 Demonstrating Work Values

Recommended Ratio
1. TTLM  Teacher’s made handouts 25 1:1
3. Reference Books
Model Curriculum
3. (etc.)
ICT ITS1 M11 0214 Develop Understanding of Entrepreneurship

Recommended Ratio
1. TTLM 25 1:1
handouts
s
computer

1 Lecture Room 1:25
Model Curriculum
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW

 Sample Daily work plans
1 Samples  Sample Project plans
 Sample Resource plans 7 1:25
Any operating system that has
Operating systems
2 multi-user ability, Linux, Mac
OS, Windows XP or above
 EV-DO
3  Current Internet
ISP Service Technologies
peripherals
3Gz or above
11 Scanner - HP 2055 2 1:13
ICT ITS1 M12 0214 Apply 5S Procedures

Recommended Ratio
1. TTLM 25 1:1
handouts
s
computer

Model Curriculum

1 Lecture Room 1:25
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW

4 Broom 5
5 Dust Pan 2
6 Cloth For Cleaning 10
7 Pail Big / Small
8 Mop w/ Plastic / Wooden Holder
9 Soap Detergent
peripherals
3Gz or above
Module Code:
0111 Fourth group of four characters signify the month and year of development e.g.
March 2007
M01 Third group with letter M (stand for Module) and two numbers signify the
numerical order of the specific Module

Model Curriculum
ITS1 Four characters in the second group signify the acronym of the occupational
title and qualification level written in numerical form
ICT e.g. Information Technology Support Service Level 1
First three characters signify the industry/sector acronym e.g. Information and
Communication Technology

Model Curriculum
INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

OCCUPATIONAL MAP: INFORMATION TECHNOLOGY SUB-SECTOR
Level V IT Service Management UC
Hardware and Web and Multimedia Designing Database

Level IV Network Servicing and Development Administration
UC UC UC
Hardware and Web and Multimedia Designing Database

Level III Network Servicing and Development Administration
UC UC UC
Level II IT Support Service UC
Level I IT Support Service UC

Model Curriculum
Acknowledgement
The Ministry of Education wishes to extend thanks and appreciation to the many
representatives of business, industry, academe and government agencies who
donated their time and expertise to the development of this Model Curriculum for the
TVET Program Information Technology Support Service Level I.
The trainers (who developed the curriculum)

YOHANNES MAMO
International Experts (Philippines)
Facilitator
TEPPI TVET COLLEGE
This model curriculum was developed on the 017/2017 at TEPPI TVET COLLEGE
TEPPI , SNNPRS, Ethiopia.

CARRCULEM FOR ITSSP Level-1 May 2017

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Ethiopian TVET System

Version: 1-2017 Page 1 of 55

The reformed TVET-System is an outcome-based system. It utilizes the needs of the

In the reformed TVET-System, Curricula and Curriculum Development play an

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1.3 TVET-Program Learning Outcomes

ICT ITS1 01 0811 Connect Hardware Peripherals

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1.4 Duration of the TVET-Program

1.5 Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework

1.6 Target Groups

1.7 Entry Requirements

The prospective participants of this program are required to possess the

1.8 Mode of Delivery

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Unit of Competence Duration

ICT ITS1 03 Record Client ICT ITS1 Recording 30

ICT ITS1 04 Protect ICT ITS1 Protecting 95

ICT ITS1 05 Maintain ICT ITS1 Maintaining 50

ICT ITS1 06 Operate ICT ITS1 Operating 95

ICT ITS1 09 Receive and ICT ITS1 Receiving and 15

Program Duration (Grand Total) 575

1.10 Institutional Assessment

Techniques or tools for obtaining information about trainees’ achievement include

1.11 TVET Teachers Profile

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1.12 Learning Modules

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NOMINAL DURATION: 80hrs

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NOMINAL DURATION: 30 hrs

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 Relevant guidelines are identified for prioritizing or rating client requests

MODULE CODE: ICT ITS1 M04 0114

3.4 Monitoring service packs and service releases,

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NOMINAL DURATION: 50hrs

LO2 Store technical documentation

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LO4 Organize basic directory or folder structures

LO5 Organize files for user and/or organization requirements

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TVET PROGRAM TITLE: Information Technology Support Service Level I

1.5 Respecting and acknowledging differences in personal values

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1.3 Defining the ‘whys’ of work

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MODULE TITLE: Developing Understanding of Entrepreneurship

NOMINAL DURATION: 40 Hours

LO2: Discuss how to become entrepreneur

LO3: Discuss how to organize an enterprise

3.4 Identifying business opportunities

3.8 Funding Pre operations and initial operation

LO4: Discuss how to operate an enterprise