Title Maintain Personal Presentation and A Positive Attitude in A Workplace Involving Customer Contact Level 2 Credits 3
Title Maintain Personal Presentation and A Positive Attitude in A Workplace Involving Customer Contact Level 2 Credits 3
Title Maintain Personal Presentation and A Positive Attitude in A Workplace Involving Customer Contact Level 2 Credits 3
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Level 2 Credits 3
People credited with this unit standard are able to: describe
personal hygiene and presentation requirements for a workplace
involving customer contact; describe factors that project a
positive attitude; present a positive image; and maintain
personal presentation and a positive attitude in a workplace
involving customer contact.
Explanatory notes
2 Definitions
Workplace refers to a place of paid or voluntary employment.
Workplace requirements include any legal requirements, standards, codes of
practice, company and/or site procedures and any industry best practice documents.
Customer refers to both internal and external customers and refers to the recipient of
goods and/or services.
Positive attitude refers to a willingness to assist customers and a can-do approach
for meeting customer needs.
Positive image is associated with professionalism and includes appropriate language,
courtesy and politeness.
Outcome 1
Evidence requirements
1.2 Reasons for personal hygiene and presentation standards for the workplace are
explained.
Range reasons may include but are not limited to – health and safety,
customer satisfaction.
Outcome 2
Describe factors that project a positive attitude in a workplace involving customer contact.
Evidence requirements
2.1 Factors that project a positive attitude towards customers are described in
terms of workplace requirements.
Outcome 3
Evidence requirements
3.2 Clothing and accessories that are suitable for occupation and task are worn in
accordance with workplace requirements.
Outcome 4
Evidence requirements
4.1 A positive attitude is maintained in all customer contact and in accordance with
workplace requirements.
4.2 Dress and personal presentation standards are maintained in accordance with
workplace requirements.
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration 1 16 June 1993 31 December 2014
Review 2 25 October 1995 31 December 2014
Review 3 24 March 1998 31 December 2014
Revision 4 12 September 2002 31 December 2014
Review 5 16 July 2010 31 December 2014
Revision 6 15 March 2012 31 December 2015
Revision 7 17 July 2014 31 December 2017
Review 8 17 September 2015 N/A
Revision 9 21 January 2016 N/A
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.