P.Q.

M QUIZ FOR FINALS

QUIZ 1
Q.1 The overall effectiveness of the system is higher than the sum of the individual outputs from the
subsystems, which shows the concept of _____.
a. Self-development
b. Motivation
c. Synergy
d. Leadership
Q.2 What is the first step in a control process?
a) Allocate resources
b) Select a strategy
c) Set standards
d) Choose the key personnel for the task
Q.3 The following is (are) machine downtime
a) No material
b) All of above
c) Breakdown
d) Waste
Q.4 Where was Total Quality Management first developed?
a) UK
b) USA
c) Korea
d) Japan
Q.5 The management subsystems of an organization require integration, including
a) All of above
b) Employee involvement
c) Tools of quality
d) Strategy with a customer focus
Q.6 Which of the following is NOT the benefit of Quality circles?
a) Reduce wastage
b) Increased productivity
c) Reduce cost
d) Improve negotiation skills
Q.7 When a manager monitors the work performance of workers in his department to determine if
the quality of their work is 'up to standard', this manager is engaged in which function?
a) Organising
b) Controlling
c) Leading
d) Planning
Q.8 Which of the following are key components of a Total Quality Management system?
a) Individual responsibility, incremental improvement, use of raw data
b) Group responsibility, staged improvement, knowledge
c) Involves everyone, continual improvement, use of data and knowledge
d) Collective responsibility, continual improvement, use of raw data
Q.9 Which of the following is responsible for quality objective?
a) Top management
b) Junior management
c) Middle management
d) All of above
Q.10 TQM and ISO both focus on
a) All of them
b) Customer
c) Suppliers
d) Employees
QUIZ 2
Q.11 The specific concerns of total quality management (TQM) include a number of aspects. Which of
the following is NOT normally associated with TQM?
a) Meeting the needs and expectations of customers
b) Primarily a 'worker' rather than a management activity
c) Covering all parts of the organization
d) Inclusion of every person in the organization
Q.12 When organizations have poor strategically planning about the continuous improvement, they
are lacking ____ point of Deming’s philosophy.
a) Constancy of purpose
b) Investment planning
c) Modern methods of training
d) Dependence on mass inspection
Q.13 The role of management is to
a) All of them
b) Provide Resources
c) Monitor the effectiveness of the system
d) Provide trainings
Q.14 An organization who has only a few suppliers on which they rely for the purchasing of raw
material, they are focusing on ____ principle of quality management.
a) Process approach
b) People involvement
c) Continual improvement
d) Mutually beneficial supplier relations
Q.15 Organizations that allow people to perform at their best by ensuring that they're not afraid to
express ideas or concerns are implementing ____ point of Deming.
a) Providing training
b) None of them
c) Controlling process
d) Driving out fear
Q.16 Which of the following would NOT normally be considered as a cost of quality?
a) Inspection cost
b) Warranty costs
c) Internal failure cost
d) Marketing costs
Q.17 PDCA stands for
a) Proceed Do Correct Act
b) Proceed Do Check Act
c) Plan Do Correct Act
d) Plan Do Check Act
Q.18 Organizations bring breakthrough improvement through using _____ teams to tackle chronic
problems.
a) Cross functional
b) None of above
c) Multi-dimensional
d) Coaching
Q.19 While setting Quality objective, ________ to be considered.
a) Material Quality
b) Market demand
c) Customer Need
d) All of them
Q.20 Quality for customer satisfaction means
a) All of them
b) Anticipating future needs of the customer
c) Using customer’s perspective
d) Meeting or exceeding customer expectations
QUIZ 3
Q.21 In the PDCA cycle, at what stage organizations should benchmark their new process to the old?
a) Act
b) Plan
c) Check
d) Do
Q.22 Quality standards such as the ISO 9000 series and quality award programs such as the Deming
Prize and the Malcolm Baldrige National Quality Award specify principles and processes that
comprise ______.
a) Total Quality Management
b) Management structure
c) Continual improvement
d) Leadership
Q.23 Quality circles consist of minimum ____ and maximum _____ members in number.
a) Three, Twelve
b) One, Twelve
c) Two, Ten
d) Four, Eight
Q.24 Quality management implementation should have___ goal rather than sales or financial goals.
a) None of them
b) Management involvement
c) Customer satisfaction
d) Employees training
Q.25 Organizations can understand the changing needs and expectations of their customers by
collecting______ from them.
a) Analysis
b) Experiment
c) Research
d) Feedback
Q.26 Organizations should focus on the training of employee empowerment. For this purpose, they
should train them through a ______.
a) Coordinator
b) Steering committee
c) Members
d) Facilitator
Q.27 People in organizations shows resistance to change due to _______.
a) Lack of required skills
b) Management expectations
c) Fear of unknown
d) Increase responsibility
Q.28 In order to cease dependence on mass inspection, organizations should focus on ______.
a) Leadership
b) Planning
c) Employee motivation
d) Building quality in the first place
Q.29 Which of the following is NOT included in subsystems of all organizational functions in the life
cycle of a product:
a) Design
b) Production
c) Planning
d) Decline
Q.30 The approach taken in decision making entails gathering input from multiple sources,
identifying facts, objectively analyzing data, examining cause/effect, and considering potential
consequences is known as ______.
a) Factual approach
b) Cause and effect
c) None of them
d) Empirical approach
QUIZ 4
Q.31 Six Sigma seeks to improve the quality of process outputs by identifying and removing the -
________?
a) Burden on people
b) Waste
c) None of them
d) Causes of defects
Q.32 Most organizations operate at between __ and __ level of sigma?
a) 3 and 4
b) 1 and 2
c) 5 and 6
d) 2 and 3
Q.33 Six Sigma help organizations to have hard and soft saving. Reduction in the unit cost of
operations is an example of _____.
a) None of them
b) Soft saving
c) Hard saving
d) Inventory saving
Q.34 Six Sigma improves the process performance, decreases variation and maintains _____ of the
process output.
a) Processing
b) Consistent Quality
c) None of them
d) Level
Q.35 Six Sigma projects help improve accuracy by reducing Defects-Per-Million-Opportunities
(DPMO) across the value stream in the process. As DPMO increases, the sigma - level of the process
goes ____?
a) Down
b) Up
c) Straight
d) Backward
Q.36 The Customer wants their phone to continue to operate when they drop it and to make sure this
thing companies make damage resistant material for the screen. So basically companies are focusing
on _____.
a) None of them
b) Mission critical areas
c) Critical to quality characteristics
d) Critical factors
Q.37 The time it takes for a manufacturer to create the finished product once all the needed raw
materials are available is an example of _____.
a) Lead time
b) Turnaround time
c) Cycle time
d) None of above
Q.38 Six Sigma is a managerial approach designed to create processes, resulting in at most how many
defects?
a) 34 defects out of 10,000
b) 3.4 defects per million
c) 34 defects per 100,000
d) 340 defects per million
Q.39 Six sigma, similar to Zero Defect (ZD), is a philosophical benchmark or standard of excellence
proposed by?
a) Deming
b) Bill smith
c) Philip Crosby
d) Juran
Q.40 Six Sigma helps you to improve the cash flows by having projects that can be targeted towards
improving _____?
a) Net profit
b) Gross Profit Margin
c) Dividends
d) Days Sales Outstanding
 QUIZ 5
Q.41 ______benchmarking consists of a mechanism for identifying specific work procedures that
could be improved by imitating external examples of excellence that can be set as the best standard in
the industry.
a) Process
b) Strategic
c) Performance
d) Competitive
Q.42 To overcome the mentality of catching up rather than being innovative while benchmarking,
organizations should ______.
a) Choose key areas
b) Up to date with technology
c) Adopt idea and refine it
d) Use it only for level of comparison
Q.43 A clothing manufacturing company finds out that their competition firm gives after-sales
services to its client. So they find out a gap here which is ______.
a) Parity
b) Positive
c) None of them
d) Negative
Q.44 For_____ we should provide easy access to other departments within the same company;
however, it is often limited to the company's culture, norms, and history.
a) Internal benchmarking
b) Competitive benchmarking
c) None of them
d) External benchmarking
Q.45 Which is NOT one of the several reasons that benchmarking is becoming more commonly used
in Industry
a) Challenge current practices and processes
b) Improve the corporate image
c) Create improved goals and practices for the organization
d) Compare business practices with those of world class organizations
Q.46 _____ benchmarking looks at what other companies are doing in terms of top management
capabilities, planned initiatives, competitive product development, and other long-term qualities and
processes that have proved successful.
a) Performance
b) None of them
c) Strategic
d) Process
Q.47 Organizations after conducting ______ analysis they find out that if they work on 20% of their
problems 80% of the processes of the organization will be improved.
a) Histogram
b) All of them
c) Pareto
d) Cause-effect
Q.48 ______ is a process that allows Organizations to improve upon existing ideas by following others
to make improvements and not focus on stale ideas.
a) Benchmarking
b) Total Quality Management
c) All of them
d) Six Sigma
Q.49 One of the major advantages which benchmarking gives to organizations is:
a) Make employees loyal and committed to the organization
b) Provides information about new and different methods, ideas, and tools to improve organizational
performance
c) Improves working environment
d) All of them
Q.50 Benchmarking will involve extensive research and experts’ knowledge in order to be successful.
Therefore, the company has to spend more on the resources required, thus increasing the operating
costs of the company. To overcome this difficulty organization should:
a) None of them
b) Be up to date with the technology
c) The company should identify the key areas to benchmark and state the desired objective
d) They should involve experts in the relevant areas of concern
QUIZ 6
Q.51 ______ is a deliberate process used by organizations to develop a mission, vision, guiding values,
strategic objectives, and specific strategies for achieving the objectives.
a) 3K Standardization
b) Six Sigma
c) Leadership
d) Strategic Quality Management
Q.52 It is important that the revised plan in the strategic quality planning should be _____ with the
core values and concept of organization.
a) None of them
b) Implement
c) Aligned
d) Followed
Q.53 Which of the following is correct in terms of the scope for Strategic Planning?
a) Four Months
b) Two Months
c) Three Months
d) One Month
Q.54 Identify the correct option with respect to the goals and objectives of an organization having a
strategic quality planning.
a) They are neither Process oriented nor Result oriented
b) They are Process and Result oriented
c) They are Process oriented
d) They are Result oriented
Q.55 When Deming visited the Ford, he focused on discussing _____ rather than improvement tools.
a) Quality
b) Programs
c) Culture change
d) None of them
Q.56 Which of the following is not a best practice for an organization when it is planning its goals?
a) Improving market share
b) Improving customer satisfaction target
c) Decreasing market share
d) Cost reduction targets in a year
Q.57 Identify the correct option with respect to the activities involved in Strategic Planning.
a) Developing goals, objectives and action plans
b) Developing goals only
c) Developing action plans only
d) Developing objectives only
Q.58 The long-term direction of the organization in which it wants to proceed in the future is known
as
a) Strategic Planning
b) Short-Term Planning
c) Contingency Planning
d) Operational Planning
Q.59 Which of the following statement is incorrect with respect to the strategic quality planning cycle?
a) The determination of customer positioning is the second step
b) The study of gap analysis and how to open the gap
c) The identification of customer needs is the first step
d) The determination of customer positioning is the second step
Q.60 Strategic Planning is one of the critical aspects of _____.
a) None of them
b) Leadership
c) Kaizen
d) Benchmarking
 QUIZ 7
Q.61 Larry Appley's effective communication model was based on the idea that communication
should always be ______.
a) Horizontal
b) Downward
c) Upward
d) All of them
Q.62 _______ occurs when leaders integrate their values into the company’s system.
a) Value congruence
b) Vision
c) Intuition
d) Self – understanding
Q. 63 Ford's slogan "Quality is job 1" falls under the behavior category of ____ which shows the
organization's commitment towards quality.
a) None of them
b) Focus
c) Signaling
d) Employee polices
Q.64 ______ is defined as the exchange of information and the understanding between two or more
persons or groups.
a) Email
b) All of them
c) Message
d) Communication
Q.65 Which of the following is not a kind of leadership skill required for effective leadership?
a) Intuition
b) Empowerment
c) Threat
d) Vision
Q.66 Which values does an effective leader focus on?
a) All of them
b) Openness
c) Trust and respect of individuals
d) Teamwork
Q.67 Organizations that have succeeded in implementing total quality is only because they have
_____.
a) Mission
b) Vision
c) Strong leadership
d) Strategic alliance
Q.68 A leader who works on achieving larger gains and also make sure to have improved processes is
possessing a _____ characteristic of excellent leadership.
a) Strong drivers
b) Committed
c) Aggressive targets
d) A missionary zeal
Q.69 It is axiomatic that organizations do not achieve quality objectives; ______do.
a) Strategies
b) Policies
c) People
d) Vision
Q.70 The employee would not be _____ to the organization's mission where worker empowerment is
talked about but not operationalized.
a) Focused
b) None of them
c) Loyal
d) Committed