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    STEP 1: Download The Cisco Phone Firmware: How To Recover Cisco 7961 With SCCP

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    RG Rojas

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    STEP 1: Download The Cisco Phone Firmware: How To Recover Cisco 7961 With SCCP

    Uploaded by

    RG Rojas
    12 views5 pages

    Original Title

    RBE-CP7961-SCCP-Load

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    STEP 1: Download The Cisco Phone Firmware: How To Recover Cisco 7961 With SCCP

    Uploaded by

    RG Rojas

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    © All Rights Reserved
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    of 5

    How to recover Cisco 7961 with SCCP

    created by: Rainer Bemsel – Version 1.0 – Dated: NOV/19/2011

    The purpose of this document is to provide a set of instructions about how to recover a Cisco phone and load
    SCCP Software. You do not need to have a Cisco Call Manager to run the recovery process.

    There are several entries in different forums about that topic, but all I’ve consulted seem to miss a piece of
    the whole challenge.

    First of all, you need to be very patient during that process. Even you think the phone is “dead”. In Reality,
    the phone is requesting DHCP Address (if not set to permanent) followed by TFTP File requests.

    STEP 1: Download the Cisco Phone Firmware

    Go to www.cisco.com/go/software and find the right phone firmware. You will need to have a support
    contract before you can download the firmware. There are other resources on the internet were you can get
    those files as well.

    I was using 8.3 (3) to have a compatible version for upgrading with my Cisco Call Manager 8.x after
    registration. There is another TechTip telling about that issue “Authentication Fail when register with
    CUCM”

    Make sure you download the zip-file, as this is the best choice to upgrade outside of Call Manager.
    How to recover Cisco 7961 with SCCP
    page 2 of 5

    STEP 2: Prepare your PC or Laptop to support the Upgrade

    Freeware Tools, I have used:


    a) TFTP Server to provide the firmware loads
    http://tftpd32.jounin.net/

    Note:This version seems to be best fit and most likely smart and smooth working

    b) WinDump to see packets coming in


    http://www.winpcap.org/windump/default.htm

    c) Observer (not a freeware) or Wireshark to packet analyze firmware load


    http://www.networkinstruments.com/products/observer/expert.html

    STEP 3: Install TFTP Server and make adjustments


    The installation is simple forward. Just run the executable. After installation, place the extracted files in
    the upload directory of your choice.

    XMLDefault.cnf.xml is not part of the Firmware Package.

    You need create a new file or download from here: http://www.bemsel.com/tools/HelpFiles/XMLDefault.cnf.xml


    How to recover Cisco 7961 with SCCP
    page 3 of 5
    STEP 4: Create Default XML File and configure for proper firmware load

    The loadInformation needs to be exactly the LOADS file from your firmware tftp upload directory

    STEP 5: Configure DHCP Server if required

    DHCP Option 150 – see also next page


    http://www.iana.org/assignments/bootp-dhcp-parameters/bootp-dhcp-parameters.xml

    Cisco Phone to load SCCP required TFTP Server Address; this is what Option 150 provides for DHCP
    Requests. This needs to be provided by HEX in Reverse
    How to recover Cisco 7961 with SCCP
    page 4 of 5
    You can use the Programmer Calculator of Windows, or any other online tool. All you need to do is to convert
    each Byte of the IP Address and put in reverse into the option value

    192.168.10.105 -> 105.10.168.192 -> 0x69AA8C0


    192.168.1.1 ->1.1.168.192 -> 0x0101A8C0

    STEP 6: Reset Cisco Phone 7961

    1. Pull power on the phone (even if power is PoE).


    2. Hold down the # key on the phone.
    3. Continue holding down the # key and re-apply power
    4. While still holding the # key wait for the Message Waiting Indicator (MWI) light on the handset to
    start flashing amber.
    5. Once the MWI light is flashing amber, release the # key and enter the following sequence exactly on
    the keypad: 3491672850*#
    6. The amber lights are turning red. That’s when the phone deletes configuration and firmware.
    7. It will reboot and tries to get an IP Address via DHCP. Option 150 does the Auto-Provision the TFTP
    Server IP Address

    For more DHCP options: http://www.iana.org/assignments/bootp-dhcp-parameters/bootp-dhcp-parameters.xml


    How to recover Cisco 7961 with SCCP
    page 5 of 5
    A few troubleshooting points.

    Once this sequence has been entered on the IP Phone, if all the network criteria above have been met, it
    should begin its recovery process. This process can take up to 15 minutes to finish. The phone may appear to
    be doing nothing during this time. However, if the phone does not recover after 20 minutes then it is
    possible that the recovery is stuck. In this case, re-examine your network and verify that steps 1-4 are in
    place, and then re-issue the factory reset sequence.

    During my troubleshooting experience, I spanned the Phone Port to a packet analyzer to see what’s going on
    the wire.

    Remember the XMLDefault.cnf.xml file, you modified in Step 4.

    Don’t be afraid to re-run that procedure in the case, if you think it didn’t finished successfully. I did it
    several times in the first place.

    Note: The factory reset sequence is a way for a phone to clear flash and still upload to a valid firmware
    image. This is facilitated by the termxx.default.loads file, but requires that the image files listed in the
    termxx.default.loads file are available in TFTP for the phone to download. Open the termxx.default.loads
    file in any text editor. This loads file is essentially just a packing list showing all the OS and application files
    the phone needs to function. The files include a cnu, cvm, dsp, app and jar files. Please make sure that these
    files as listed in the termxx.default.loads file are in TFTP. ("xx" will be either "41" for the CP-7941 model,
    or "61" for the CP-7961 model.)

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