User'S Manual: Rugged Mobile Computing Solutions
User'S Manual: Rugged Mobile Computing Solutions
USER’S MANUAL
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
All other brand and product names are trademarks or registered trademarks
of their respective owners.
NOTE
The information in this manual is subject to change without notice.
Most screens and operating instructions in this manual are based on
Windows 7. If you’re using a different version of Windows, the screens and
related operations may not be the same.For the latest version of the manual,
please visit the Getac website at www.getac.com.
ENERGY STAR® is a government program that offers businesses and
consumers energy-efficient solutions, making it easy to save money while
protecting the environment for future generations.
Please reference ENERGY STAR® related information
from www.energystar.gov.
i
Using the DVD Drive ............................................................. 2-16
Inserting and Removing a Disc ........................................ 2-17
Using the Network Features ................................................ 2-18
Using the Modem (Optional) ........................................... 2-18
Using the LAN ................................................................... 2-19
Using the Wireless LAN .................................................... 2-19
Using the Bluetooth Feature (Optional) ............................. 2-23
Turning On/Off the Bluetooth Radio .............................. 2-23
Connecting to another Bluetooth Device ....................... 2-24
Using the Fingerprint Sensor ............................................... 2-27
Using the 3G Feature (Optional).......................................... 2-29
Installing a SIM Card ......................................................... 2-29
Turning On/Off the 3G Radio .......................................... 2-30
Setting up a 3G Connection ............................................. 2-31
Using the 3G Application ................................................. 2-32
Chapter 3 Managing Power ............................................................... 3-1
AC Adapter .............................................................................. 3-2
Battery Pack............................................................................. 3-3
Charging the Battery Pack ................................................. 3-3
Initializing the Battery Pack ............................................... 3-4
Checking the Battery Level ................................................ 3-5
Replacing the Battery Pack ................................................ 3-6
Battery Low Signals and Actions ....................................... 3-7
Power Management ............................................................... 3-8
Hibernation ......................................................................... 3-9
Power-Saving Tips ................................................................. 3-10
Chapter 4 Expanding Your Computer ...............................................4-1
Connecting an External Monitor ........................................... 4-2
Connecting a Serial Device ..................................................... 4-3
Connecting a USB Device ....................................................... 4-4
Connecting an eSATA Device ................................................. 4-5
Connecting an IEEE 1394 Device ............................................ 4-6
Connecting Audio Devices ..................................................... 4-7
Using Smart Cards ................................................................... 4-8
Using PC Cards......................................................................... 4-9
ii
Using ExpressCards................................................................ 4-11
Using Storage Cards .............................................................. 4-13
System Memory Upgrade ..................................................... 4-15
Chapter 5 Using BIOS Setup and System Recovery ..........................5-1
BIOS Setup ............................................................................... 5-2
When and How to Use ....................................................... 5-2
Information Menu .............................................................. 5-3
Main Menu .......................................................................... 5-4
Advanced Menu .................................................................. 5-5
Security Menu ..................................................................... 5-9
Boot Menu ........................................................................ 5-11
Exit Menu .......................................................................... 5-12
System Recovery .................................................................... 5-13
Chapter 6 Using Special Utilities........................................................6-1
Using G-Manager .................................................................... 6-2
Starting G-Manager............................................................ 6-2
System Tab .......................................................................... 6-3
Battery Tab .......................................................................... 6-4
ECO Tab ............................................................................... 6-6
ECO Information ................................................................. 6-7
Antenna Tab ....................................................................... 6-8
Monitoring Tab ................................................................... 6-9
GPS Status Tab .................................................................. 6-11
Quick Button Definition Utility ............................................ 6-12
Chapter 7 Caring for the Computer...................................................7-1
Protecting the Computer ....................................................... 7-2
Using an Anti-Virus Strategy ............................................. 7-2
Using Windows Action Center ........................................... 7-2
Using the Cable Lock .......................................................... 7-3
Taking Care of the Computer ................................................ 7-4
Location Guidelines ............................................................ 7-4
General Guidelines ............................................................. 7-4
Cleaning Guidelines ............................................................ 7-5
Battery Pack Guidelines...................................................... 7-5
Touchscreen Guidelines...................................................... 7-6
iii
When Traveling ....................................................................... 7-8
Chapter 8 Troubleshooting ................................................................8-1
Preliminary Checklist............................................................... 8-2
Solving Common Problems .................................................... 8-3
Battery Problems ................................................................ 8-3
Bluetooth Wireless Transmission Problems ...................... 8-3
Display Problems ................................................................. 8-4
DVD Drive Problems ........................................................... 8-5
ExpressCard Problems......................................................... 8-5
Hardware Device Problems ................................................ 8-6
Hard Disk Drive Problems................................................... 8-6
Keyboard, Mouse, and Touchpad Problems ..................... 8-7
LAN Problems ...................................................................... 8-7
Modem Problems ................................................................ 8-8
PC Card Problems ................................................................ 8-8
Power Management Problems .......................................... 8-8
Software Problems ............................................................. 8-9
Sound Problems .................................................................. 8-9
Startup Problems .............................................................. 8-10
WLAN Problems ................................................................ 8-11
Other Problems ................................................................. 8-12
Resetting the Computer ....................................................... 8-13
Appendix A Specifications .................................................................... A-1
iv
Chapter 1
Getting Started
Congratulations on purchasing this rugged computer.
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.
Unpacking
After unpacking the shipping carton, you should find these standard items:
z Rugged computer
z Accessories:
− AC adapter
− AC power cord
− Driver disc
− Document(s)
− Stylus and tether (depending on your model)
Inspect all the items. If any item is damaged or missing, notify your dealer
immediately.
Keep the shipping carton and packing materials in case you need to ship or
store the computer in the future.
2. Insert the other loop end to the tether hole on the computer (as
indicated by n below). Then, insert the stylus end through the loop (as
indicated by o below) and pull it tight.
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet (o).
CAUTION:
z When you disconnect the AC adapter, disconnect from the electrical
outlet first and then from the computer. A reverse procedure may
damage the AC adapter or the computer.
NOTE: When the AC adapter is connected, it also charges the battery pack.
For information on using battery power, see Chapter 3.
3. Each time the computer is turned on, it performs a Power-On Self Test
(POST), and the operating system such as Windows should start.
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off Use the Windows Start menu in the lower left and follow
(Shutdown) the shutdown procedure.
Sleep Press the power button* or use the Windows Start menu
to put the computer in Sleep mode.
Hibernate Use the Windows Start menu to put the computer in
Hibernation mode. (See “Hibernation” in Chapter 3 for
more information.)
* “Sleep” is the default setting of the power button. You may change what
the power button does in Windows Control Panel.
CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
n SIM Card Slot Accepts a 3G SIM card for models having P. 2-29
the 3G module.
NOTE: The slot still exists but cannot be
used for models without the 3G module.
u Indicators
Power Lights green when computer is on. P. 1-5
Blinks green when computer is in Sleep
mode.
Operating Your
Computer
This chapter provides information about the use of the computer.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to read
only the parts containing information unique to your computer.
CAUTION: The computer can get uncomfortably warm when you use it in
high temperatures. As a safety precaution in such a circumstance, do not place
the computer on your lap or touch it with your bare hands for extended
periods of time. Prolonged body contact can cause discomfort and
potentially a burn.
Typewriter Keys
Typewriter keys are similar to the keys on a typewriter. Several keys are
added such as the Ctrl, Alt, Esc, and lock keys for special purposes. When the
lock keys (Caps Lock and Num Lk) are pressed, their corresponding indicators
light up.
The Control (Ctrl) / Alternate (Alt) key is normally used in combination with
other keys for program-specific functions. The Escape (Esc) key is usually
used for stopping a process. Examples are exiting a program and canceling a
command. The function depends on the program you are using.
Cursor-Control Keys
Cursor-control keys are generally used for moving and editing purposes.
NOTE: The word “cursor” refers to the indicator on the screen that lets you
know exactly where on your screen anything you type will appear. It can
take the form of a vertical or horizontal line, a block, or one of many other
shapes.
NOTE:
z When the numeric keypad is activated and you need to type the English
letter in the keypad area, you can turn Num Lock off or you can press Fn
and then the letter without turning Num Lock off.
z Some software may not be able to use the numeric keypad on the
computer. If so, use the numeric keypad on an external keyboard
instead.
Fn Key
The Fn key, at the lower left corner of the keyboard, is used with another
key to perform the alternative function of a key. The letter “Fn” and the
alternative functions are identified by the color of blue on the keytop. To
perform a desired function, first press and hold Fn, then press the other key.
Hot Keys
Hot keys refer to a combination of keys that can be pressed any time to
activate special functions of the computer. Most hot keys operate in a cyclic
way. Each time a hot key combination is pressed, it shifts the corresponding
function to the other or next choice.
You can easily identify the hot keys with the icons imprinted on the keytop.
The hot keys are described next.
Key Description
Switches the keyboard backlight off or on (with 4-level
brightness). *
Windows Keys
The keyboard has two keys that perform Windows-specific functions:
Windows Logo key and Application key.
The Windows Logo key opens the Start menu and performs
software-specific functions when used in combination with other keys. The
Application key usually has the same effect as a right mouse click. (See
your Windows manual for more information.)
NOTE:
z Press Fn+F9 to toggle the touchpad on or off.
z For optimal performance of the touchpad, keep your fingers and the
pads clean and dry. When tapping on the pad, tap lightly. Do not use
excessive force.
The touchpad is a pointing device that allows you to communicate with the
computer by controlling the location of the pointer on the screen and
making selection with the buttons.
The touchpad consists of a rectangular pad (work surface) and a left and
right buttons. To use the touchpad, place your forefinger or thumb on the
pad. The rectangular pad acts like a miniature duplicate of your display. As
you slide your fingertip across the pad, the pointer (also called cursor) on the
screen moves accordingly. When your finger reaches the edge of the pad,
simply relocate yourself by lifting the finger and placing it on the other side
of the pad.
Here are some common terms that you should know when using the
touchpad:
Term Action
Point Move your finger on the pad until the cursor points to
the selection on the screen.
Click Press and release the left button.
–or–
Tap gently anywhere on the pad.
Double-click Press and release the left button twice in quick
succession.
–or–
Tap twice on the pad rapidly.
Use the included stylus to select objects on the screen. The stylus can be
stretched for better grip and handling.
Here are some common terms that you should know when using the
touchscreen:
Term Action
Click/Point Tap gently on the touchscreen.
Double-click Tap twice on the touchscreen rapidly.
or
Drag 1 or 2 fingers up or down.
Zoom Use zooming to make
(Pinch) an item (a photo for
example) on the screen
larger or smaller. The
gesture works in
applications that
Move two fingers apart/toward each support mouse wheel
other. zooming.
z Writing Pad allows you to write on the writing pad, like writing on a
piece of paper. Your handwriting will be converted into typed text.
To open the Input Panel, tap the Input Panel tab, which appears by default
on the left edge of the screen. To switch between the two types, tap or
at the upper left corner of the Input Panel.
NOTE: For more information on using the Input Panel, see Windows’ online
help.
Button Description
P1 Starts G-Manager by default.
You can re-define the function of the button. (See “Quick
Button Definition Utility” in Chapter 6 for information.)
Can also serve as “Emergency” button if set according in the
BIOS Setup program. (See “Advanced Menu” in Chapter 5 for
information.)
P2 Starts Microsoft Internet Explorer by default.
You can re-define the function of the button. (See “Quick
Button Definition Utility” in Chapter 6 for information.)
Toggles Blackout mode on or off.
In Blackout mode, the LCD backlight, keyboard/button
backlight, and LED indicators are all turned off; and the sound is
muted.
To bring the computer out of Blackout mode, press the same
button again or the power button.
ECO Menu
Off
Quick Mode
Power Saving
Work Mode
Select a mode before the ECO menu disappears. You can select a
mode by pressing the arrow key. Whenever you press the ECO
button, the setting always defaults to Off. The ECO mode will
return to the default Off setting when AC power is connected,
any power related setting is changed, the computer resumes
from Sleep/Hibernation mode, or the computer is restarted.
Each ECO mode (Quick, Power Saving, or Work) is a combination
of power settings that results in different power consumptions.
(For information on configuring the ECO modes, see “ECO Tab”
in Chapter 6.)
NOTE: The button works only when using battery power.
Toggles the sunlight-readable mode on or off.
In sunlight-readable mode, the LCD brightness is increased to
the highest level. The mode automatically ends when the
brightness setting is changed, the computer resumes from
Sleep/Hibernation mode, or the computer is restarted.
CAUTION:
z When inserting a disc, do not use force.
z Make sure that the disc is correctly inserted into the tray, and then close
the tray.
z Do not leave the drive tray open. Also, avoid touching the lens in the
tray with your hand. If the lens becomes dirty, the drive may malfunction.
z Do not wipe the lens using materials with rough surface (such as paper
towel). Instead, use a cotton swab to gently wipe the lens.
FDA regulations require the following statement for all laser-based devices:
“Caution, Use of controls or adjustments or performance of procedures
other than those specified herein may result in hazardous radiation
exposure.”
NOTE: The DVD drive is classified as a Class 1 laser product. This label is
located on the DVD drive.
To remove a disc, hold the disc by its outer edge and lift it up from the
tray.
4. Gently push the tray back into the drive.
NOTE: In the unlikely event that you are unable to release the drive tray by
pressing the eject button, you can manually release the disc. (See “Optical
Drive Problems” in Chapter 8.)
NOTE:
z When using the communication software, you may have to disable
power management.
z Do not enter the Sleep mode when using the communication software.
2. Tap the Wireless Network icon on the taskbar. (An orange light in the
icon indicates connections are available.)
3. In the list of available wireless networks, tap a network, and then tap
Connect.
NOTE: You can use Intel® PROSet Wireless to take full advantage of the
WiFi capabilities of your computer. See the Help of the utility for
instructions.
Status Icon
Off (blue with red logo)
On (blue with white logo).
Connected (blue with green logo)
You can use the Bluetooth Utility to configure Bluetooth wireless connection
settings and transfer files.
2. To turn on the Bluetooth radio, click the Bluetooth button in the Quick
Bar as shown below (an X over the button means the radio is currently
4. The Add New Connection Wizard window appears. Select Express Mode
(Recommended), and then click Next.
6. Depending on the type of Bluetooth device that you want to connect to,
you will need to enter the pertinent information.
For detailed information on using the Bluetooth Utility, see the Bluetooth
Utility Help.
NOTE: Your model only supports data transmission, voice transmission is not
supported.
NOTE: To remove the SIM card, push inward to release and slide the SIM
card out of the slot.
2. To turn on the 3G radio, click the 3G button in the Quick Bar as shown
below (an X over the button means the radio is currently off.) When the
3G radio is on, the 3G indicator ( ) glows in green.
3. Make sure that the 3G utility (OneClick Internet) has 3G radio turned on.
5. Click Settings. You will be in the Profile page. Click to set up a new
profile.
Managing Power
Your computer operates either on external AC power or on internal battery
power.
This chapter tells you how you can effectively manage power. To maintain
optimal battery performance, it is important that you use the battery in the
proper way.
To charge the battery pack, connect the AC adapter to the computer and an
electrical outlet. The Battery Charge Indicator ( ) on the computer glows
amber to indicate that charging is in progress. You are advised to keep the
computer power off while the battery is being charged. When the battery is
fully charged, the Battery Charge Indicator lights green.
Charging Time
Battery Type Computer is Off Computer is On and
in Video Playback State
6-cell (4 A) 2.5~3 hours 3~3.5 hours
9-cell (4 A) 3.5~4 hours 3.5~4 hours
NOTE: The battery level may automatically lessen due to the self-discharge
process (0.21 % per day), even when the battery pack is fully charged (100
%). This happens no matter if the battery pack is installed in the computer.
By Operating System
You can check the approximate battery level using the battery meter
function of the operating system. To read the battery level in Windows, click
the battery icon ( when running on battery power or when running
on external power) on the taskbar.
By Gas Gauge
On the exterior side of the battery pack is a gas gauge for displaying the
estimated battery charge. When the battery pack is not installed in the
computer and you want to know the battery charge, you can press the
switch with a pointed device to see the corresponding value of indicator
segment that light green.
Switch
If you often rely on battery power for a long period of time while traveling,
you may consider the purchase of an additional battery pack from your
dealer and keep it with you in a fully charged state as a backup.
To replace the battery pack, follow these steps:
1. Turn off the computer and disconnect the AC adapter.
2. Press the two latches toward each other to open the protection cover.
3. Pull the strip and slide the battery pack out of the slot.
4. With the strip facing outward, insert the new battery pack all the way
into the slot.
5. Close the cover. Make sure the latches are engaged.
Battery
Battery Level Description
Icon
Discharging The icon shows the charge remaining in
10-percent increments until the charge reaches
the low-battery level.
Low The battery charge has reached the low-battery
level (10% by default).
Critically low The battery charge has reached the critical
battery level (5% by default). By default,
Windows will display a notification and put
your computer into Hibernation.
When the battery is low, the computer’s Battery Charge Indicator ( ) also
blinks red to alert you to take actions.
Always respond to low-battery by connecting the AC adapter, placing your
computer in Hibernation mode, or turning off the computer.
What... When...
Power to the hard disk is turned When the hard disk has been idle for a
off set period.
Power to the display is turned off When the display has been idle for a
set period.
The computer enters the Sleep When the entire system has been idle
mode. The hard disk and display for a set period.
are turned off and the entire
When you manually activate the mode.
system consumes less power.
The computer enters the When the entire system has been idle
Hibernation mode. (See the next for a set period.
subsection for more information.)
When you manually activate the mode.
Expanding Your
Computer
You can expand the capabilities of your computer by connecting other
peripheral devices. When using a device, be sure to read the instructions
accompanying the device together with the relevant section in this chapter.
3. Plug one end of the monitor’s power cord into the power socket on the
monitor and the other end to an electrical outlet.
4. To use the monitor, turn on the monitor before turning on the
computer.
5. The connected device should respond by default. If not, you can switch
the display output by pressing the Fn+F5 hot keys. (You can also change
the display through Windows Control Panel Æ Display Settings
Properties.)
NOTE: Portable modems that derive power through the serial port cannot
be used with the computer. Instead, use a modem that is powered by its
own internal battery or external AC power.
NOTE: The eSATA/USB Combo port can also function as a USB port.
The USB ports support transfer rates up to 12 MB/s for USB 1.1 devices and
480 MB/s for USB 2.0 devices.
To connect a USB device, slide the release latch towards the right to open
the port cover and then simply plug the device cable to one of the USB ports.
NOTE:
z After connecting an external audio device, make sure that you specify
the use of the correct audio device in Windows.
z When using the external speakers/headphones or microphone, you
cannot use the internal one.
3. When a new card is seated, use the third-party smart card software to
allow your computer to read it.
To remove a smart card:
1. Make sure that the third-party smart card software is not accessing the
smart card.
2. Pull the card out of the slot.
Your computer has one PC card slot which supports type II card and CardBus
specifications.
To insert a PC card:
1. Locate the PC card slot on the right side of the computer.
2. Press the eject button to remove the dummy card out of the slot.
3. Slide the PC card, with its label facing up, into the slot until the eject
button pops out.
Eject button
4. When a new card is seated, the computer will detect it and try to install
the appropriate driver. Follow the on-screen instructions to complete the
process.
4. When a new card is seated, the computer will detect it and try to install
the appropriate driver. Follow the on-screen instructions to complete the
process.
To remove an ExpressCard:
Your computer has a storage card reader. The card reader is a small drive for
reading from and writing to removable storage cards (or called memory
cards). The reader supports MMC (MultiMediaCard), SD (Secure Digital),
SDHC (Secure Digital High Capacity), MS (Memory Stick) and MS PRO cards.
Shown next are the appearance and size of each card type for your
reference.
n o
Information Menu
The Information menu contains the basic configuration information of the
system. There are no user-definable items in this menu.
Information Main Advanced Security Boot Exit
USB Power Anytime allows the system to charge an external USB device
when the system is shutdown or in hibernation. The power source is either
external AC power (when connected) or battery power (when AC power is
not connected and the battery power is not low).
Wake Up Capability specifies events for waking up the system from S3
(Sleep) state. Press Enter to access the submenu as shown below.
Any-key Wake Up From S3 allows any key to wake up the system from
S3 (Sleep) state.
Ring Wake-Up From S3 allows a modem activity to wake up the system
from S3 (Sleep) state.
USB Wake-Up From S3 allow a USB device activity to wake up the
system from S3 (Sleep) state.
AC Initiation sets if connecting AC power will automatically start or resume
the system.
SATA Mode set to AHCI if your hard disk supports AHCI. AHCI allows you to
take advantage of Advanced Host Controller Interface features. The options
are IDE and AHCI.
CAUTION: Incorrect SATA mode settings can result in hard disk drive boot
failure.
Intel AMT Setup Prompt determines whether the prompt for entering Intel
AMT Setup appears or not during POST. If disabled, users cannot enter Intel
AMT Setup.
Virtualization Technology Setup sets Virtualization Technology parameters.
Press Enter to access the submenu as shown below.
Intel(R) VT (Intel
Intel(R) Virtualization Technology [Disabled]
Disabled Virtualization
Vt-d Technology [Disabled] Technology) provides
hardware support for
processor
virtualization.
When enabled, a VMM
(Virtual Machine
Monitor) can
utilize the
additional hardware
virtualization
capabilities
provided by this
technology.
Define P1 button as
P1 Function: [Disable
Quick Btnd] Blackout ON/OFF ,
Quick launch button
or Emergency button.
X TPM Setup:
NOTE:
z You can set the user password only when the supervisor password has
been set.
z If both the administrator and user passwords are set, you can enter any
of them for starting up the system and/or entering BIOS Setup.
However, the user password only allows you to view/change the settings
of certain items.
z A password setting is applied right after it is confirmed. To cancel a
password, leave the password empty by pressing the Enter key.
The bootable devices will be automatically detected during POST and shown
here, allowing you to set the sequence that the BIOS uses to look for a device
from which to load the OS.
Below is a brief description of keyboard usage:
Key Function
↑,↓ Selects (highlight) a boot device.
+, – Changes the boot sequence.
1 to 4 Loads the default boot sequence.
f or r Specifies if the boot device is fixed (f) or removable (r).
X Moves the highlighted boot device from the “Boot priority order”
list to the “Excluded from boot order” list, and vice versa.
Exit Menu
The Exit menu provides ways of exiting BIOS Setup. After finishing with your
settings, you must save and exit so that the changes can take effect.
Information Main Advanced Security Boot Exit
Exit Saving Changes saves the changes you have made and exits BIOS Setup
Utility.
Exit Discarding Changes exits BIOS Setup Utility without saving the changes
you have made.
Load Setup Defaults loads the factory default values for all the items.
Discard Changes restores the previous values for all the items.
Saves Changes saves the changes you have made.
WARNING:
z Using this feature will reinstall Windows to your system and configure it
to the system’s factory default settings. All data on the hard disk drive
will be lost.
z Make sure that power is not interrupted during the recovery process. An
unsuccessful recovery may result in Windows startup problems.
7. Wait till the process completes. A message will appear asking you to
press any key to continue. Press any key for the system to restart.
8. The Windows setup wizard starts. Follow the onscreen prompts to
continue.
9. When the system restarts, the installer screen as below appears. The
installer will perform system hardware detection and driver installation.
Starting G-Manager
You can start up G-Manager by any of the following methods:
z Click Start Æ All Programs Æ Getac Utility Æ G-Manager, or
z Click and hold the icon located on the taskbar until a ring appears.
From the small menu that pops up, click G-Manager.
The G-Manager window appears, containing 6 tabs as described later.
NOTE: Depending on your model, the actual items appearing on the screen
may differ from those shown in this manual.
To view specific information, select the component from the list on the left
side of the screen. The information of the selected component will be
displayed on the right side of the screen.
NOTE:
z When the percentage % Left is less than 10% then the value will be
displayed in red.
z When an abnormal battery condition is detected Battery Status value
will be displayed in red.
Battery Information
The upper portion of the screen displays the current status of the selected
battery.
Gauge Reset
The lower right portion of the screen contains the battery health bar and
provides the battery calibration function.
The health bar shows the batter’s health by percentage. A low percentage
indicates poor health and therefore the need to perform a gauge reset to
calibrate the battery’s capacity and improve the battery’s performance. The
gauge reset process includes discharging and then fully recharging the
battery in two cycles. It can take several hours.
To perform a gauge reset:
1. Connect the AC adapter.
2. Click Start, located next to the health bar
3. In the pop-up dialog box, click Yes to start the process. The window as
below appears displaying the progress bar.
ECO Tab
The ECO tab allows you to configure ECO modes (or called power profiles).
To put the system into an ECO mode, use the ECO button. (See “Using the
Quick Buttons” in Chapter 2 for information.)
Profile Settings
The right portion of the screen displays the settings of the current selected
profile. You can set up the following items:
z WWAN (3G), Bluetooth, and WLAN – can be on or off.
z Power Scheme – can be Balanced, High Performance or Power Saver.
The settings here correspond to the settings in Windows. (See Windows
Help for the description to each of the power scheme.)
After changing the settings, click Apply or OK to save the changes. To
restore the settings to the default values, click Default.
Items to Monitor
The left portion of the screen lists the items. Click the checkbox before an
item to include it as a monitored component. Click Apply or OK to save the
changes.
Monitoring Options
The right portion of the screen allows you to set how the monitored items
are displayed and how often the monitoring is updated.
z Always On Top – allows the monitoring window to remain on top of
your display.
To stop monitoring, click the Close button at the upper right corner of the
monitoring window or click Stop Monitor on the Monitoring tab page of
G-Manager.
NOTE: If you want to re-define P1, make sure the P1 Function item in the
BIOS Setup Utility is set to Quick Btn (default setting). (See “Advanced
Menu” in Chapter 5 for information.)
1. Right-click the Getac utility icon ( ) on the Windows taskbar and select
Quick Buttons Definition.
2. The following window appears. Select the button you want to re-define
and click the Open button .
NOTE: You can restore the quick buttons to the default settings by clicking
Get Default.
General Guidelines
z Do not place heavy objects on top of the computer when it is closed as
this may damage the display.
z The screen surface is easily scratched. Do not use paper towels to clean
the display but use the included soft cloth. Avoid touching it with your
fingers, pen, or pencil.
z To maximize the life of the backlight in the display, allow the backlight
to automatically turn off as a result of power management. Avoid using
Cleaning Guidelines
z Never clean the computer with its power on.
z Use a soft cloth moistened with water or a non-alkaline detergent to
wipe the exterior of the computer.
z Gently wipe the display with a soft, lint-free cloth. Do not use alcohol or
detergent on the display.
z Dust or grease on the touchpad can affect its sensitivity. Clean the pad
by using adhesive tape to remove the dust and grease on its surface.
Touchscreen Guidelines
z Use the finger or the included stylus on the display. Using a sharp or
metallic object other than your finger or stylus may cause scratches and
damage the display, thereby causing errors.
z Avoid using excessive force that may cause damage to the display.
z Use a soft cloth to remove dirt on the display. The touchscreen surface
has a special protective coating that prevents dirt from sticking to it. Not
using a soft cloth may cause damage to the special protective coating on
the touchscreen surface.
Troubleshooting
Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily be
solved.
This chapter tells you what actions to take when solving common computer
problems.
Troubleshooting 8-1
Preliminary Checklist
Here are helpful hints to follow before you take further actions when you
encounter any problem:
z Try to isolate which part of the computer is causing the problem.
z Make sure that you turn on all peripheral devices before turning on the
computer.
z If an external device has a problem, make sure that the cable
connections are correct and secure.
z Make sure that the configuration information is properly set in the BIOS
Setup program.
z Make sure that all the device drivers are correctly installed.
z Make notes of your observations. Are there any messages on the screen?
Do any indicators light? Do you hear any beeps? Detailed descriptions
are useful to the service personnel when you need to consult one for
assistance.
If any problem persists after you follow the instructions in this chapter,
contact an authorized dealer for help.
8-2 Troubleshooting
Solving Common Problems
Battery Problems
The battery does not charge (Battery Charge indicator does not light
amber).
z Make sure that the AC adapter is properly connected.
z Make sure that the battery is not too hot or cold. Allow time for the
battery pack to return to room temperature.
z Make sure that the battery pack is installed correctly.
z Make sure that the battery terminals are clean.
The battery operating time indicated by the battery meter does not
match the actual operating time.
z The actual operating time can be different from the estimated time,
depending on how you are using the computer. If the actual operating
time is much less than the estimated time, initialize the battery. (See
“Initializing the Battery Pack” in Chapter 3 for instructions.)
Troubleshooting 8-3
z Make sure that the distance between the two devices are not over 10
meters or that there are no walls or other obstructions between the
devices.
z Make sure that the other device is not in “Hidden” mode.
z Make sure that both devices are compatible.
Display Problems
Nothing appears on the screen.
z During operation, the screen may automatically turn off as a result of
power management. Press any key to see if the screen comes back.
z The brightness level might be too low. Increase brightness.
z The display output might be set to an external device. To switch the
display back to the LCD, press the Fn+F5 hot key or change the display
through the Display Settings Properties.
8-4 Troubleshooting
z Press the Fn+F5 hot key to toggle through the display options or change
the Display Settings Properties in Windows.
ExpressCard Problems
The ExpressCard does not work.
z Make sure that the ExpressCard is correctly seated.
z If the card requires an IRQ (Interrupt ReQuest), make sure that there is
one available.
Troubleshooting 8-5
The ExpressCard stops communicating properly.
z The application may have been reset when the computer is turned off or
in Sleep mode. Exit and restart the application.
8-6 Troubleshooting
Keyboard, Mouse, and Touchpad Problems
The keyboard does not respond.
z Try connecting an external keyboard. If it works, contact an authorized
dealer, as the internal keyboard cable might be loose.
LAN Problems
I cannot access the network.
z Make sure that the LAN cable is properly connected to the RJ-45
connector and the network hub.
z Make sure that the network configuration is appropriate.
z Make sure that the user name or password is correct.
Troubleshooting 8-7
Modem Problems
The modem does not work.
z Make sure that the telephone line is properly connected.
z Make sure that the COM port in the communication software is correctly
set.
z Turn off power management.
PC Card Problems
The PC card does not work.
z Make sure that the PC card is correctly seated.
z If the card requires an IRQ (Interrupt ReQuest), make sure that there is
one available.
8-8 Troubleshooting
The computer does not resume from Sleep or Hibernation mode.
z The computer automatically enters Sleep or Hibernation mode when the
battery pack is empty. Do any one of the following:
− Connect the AC adapter to the computer.
− Replace the empty battery pack with a fully charged one.
The computer does not enter Hibernation mode with the Fn+F12 hot
keys.
z Make sure that the Hibernation function is specified for the sleep
button.
z You might be using a PC or other card that prevents the computer from
entering Hibernation mode. To enter the mode, stop the communication
program and then remove the card or stop the card.
Software Problems
An application program does not work correctly.
z Make sure that the software is correctly installed.
z If an error message appears on the screen, consult the software
program’s documentation for further information.
z If you are sure the operation has stop, reset the computer. (See
“Resetting the Computer” later in this chapter.)
Sound Problems
No sound is produced.
z Make sure that the volume control is not set too low.
z Make sure that the computer is not in Sleep mode.
z If using an external speaker, make sure that the speaker is properly
connected.
Troubleshooting 8-9
Distorted sound is produced.
z Make sure that the volume control is not set too high or too low. In most
cases, a high setting can cause the audio electronics to distort the sound.
Startup Problems
When you turn on the computer, it does not respond and the Power
Indicator does not light green.
z If you are using an external AC power, make sure that the AC adapter is
correctly and securely connected. If so, make sure that the electrical
outlet works properly.
z If you are using the battery power, make sure that the battery is not
discharged.
z As a protection, the system will not start up if the temperature is too
high. If this happens, both the Power ( ) and Battery Charge ( )
indicators blink green for 10 seconds. Wait till the temperature drops
down before trying to turn on the system again.
z If your model comes with the “HDD preheat” feature, you will not be
able to turn on the system when the hard disk drive is being heated.
Both the Power ( ) and Battery Charge ( ) indicators blink green at
the same time to indicate the heater is on. Wait till the heating is
finished.
8-10 Troubleshooting
When you turn on the computer, it stops after POST.
z Restart your computer.
WLAN Problems
I cannot use the WLAN feature.
z Make sure that the mini PCI-E WLAN card is correctly installed.
z Make sure that the WLAN feature is turned on.
Troubleshooting 8-11
I cannot communicate with the computer in the network when
Infrastructure mode is configured.
z Make sure that the Access Point your computer is associated with is
powered on and all the LEDs are working properly.
z If the operating radio channel is in poor quality, change the Access Point
and all the wireless station(s) within the BSSID to another radio channel.
z Your computer may be in an out-of-range situation. Move your
computer closer to the Access Point it is associated with.
z Make sure that your computer is configured with the same security
option (encryption) to the Access Point.
z Use the Web Manager/Telnet of the Access Point to check whether it is
connected to the network.
z Reconfigure and reset the Access Point.
Other Problems
The date/time is incorrect.
z Correct the date and time via the operating system or BIOS Setup
program.
z After you have performed everything as described above and still have
the incorrect date and time every time you turn on the computer, the
RTC (Real-Time Clock) battery is at the end of its life. Call an authorized
dealer to replace the RTC battery.
8-12 Troubleshooting
Resetting the Computer
You may have to reset (reboot) your computer on some occasions when an
error occurs and the program you are using hangs up.
If the computer operation seems to hang up, first wait. It is possible that the
computer is processing data. Periodically check the hard disk drive in-use
indicator, if it flashes irregularly, the program may be accessing data and
preventing you from using the keyboard. If you are sure the operation has
stopped and you cannot use the “restart” function of the operating system,
reset the computer.
Reset the computer by any one of these methods:
z Press Ctrl+Alt+Del on the keyboard.
z If the above action does not work, press and hold the power button for
more than 5 seconds to force the system to turn off. Then turn on the
power again.
CAUTION: Resetting will cause any unsaved data to be lost.
Troubleshooting 8-13
Appendix A
Specifications
NOTE: Specifications are subject to change without any prior notice.
Parts Specifications
CPU Intel® Core™ i3 / i5 series, Turbo Boost Technology
Chipset Mobile Intel® QM57 Express Chipset
BIOS ACPI, Computrace compatible, Intel® vPro (option)
RAM Up to 8GB DDR3 SDRAM, 2 slots, 1066/1333MHz
Display Panel 14-inch (16:9) wide TFT LCD, resolution up to 1366×768 WXGA,
default 200 nits (optional 700 nits), resistive multi-touch with AG/AR
film (option)
Controller UMA
Optional: NVIDIA® GeForce® G310M 512MB discrete graphic
controller (This option only works with 90W AC adapter and 9-cell
battery.)
Video port Analog VGA
Audio Microphone Integrated
Speaker Speaker × 2
Ports Two audio ports for Line-out (green color) / Mic-in (pink color)
Keyboard Standard keys with numeric pad keys, 12 function keys, special Fn
(Function) key and Windows keys, with water-proof membrane or
backlight (option)
Pointing device Glide touchpad with 2 buttons
Storage Hard disk SATA interface, 2.5-inch diameter, shock-mounted, user-removable,
device drive solid-state disk (option), HDD heater (option)
DVD drive SATA interface, Super-Multi DVD drive
Card slots Card Reader 4-in-1 (MMC/SD/MS/MS PRO)
PCMCIA CardBus Type II
ExpressCard/34/54
Smart Card
Specifications A-1
Parts Specifications
I/O ports USB port × 4 (3 standard USB 2.0 and 1 for eSATA USB combo), serial
port (RS-232), eSATA/ USB port, RJ-45 port, RJ-11 port (option), mini
IEEE 1394a port, docking connector
Modem (option) Internal modem
LAN Intel® 82577LM Gigabit Network Connection
Wireless LAN Intel® Centrino® Ultimate N 6200 AGN Half Mini Card, IEEE
802.11a/b/g/n
Bluetooth (option) 2.1 class 2 + EDR
GPS (option) GPS module
3G (option) WWAN minicard, external accessible SIM card slot
CMOS Web CAM 1.3M pixel
Security Kensington lock
TPM 1.2
Fingerprint sensor, slide type
Smart Card Reader
Power AC adapter Universal AC adapter 65 W; input: 100∼240 V, output: 19 V
Battery Pack Li-ion smart battery 6-cell or 9-cell
Dimension (W×D×H) ≤ 348×258×49.2 mm (13.7×10.15×1.93 inch) (excluding rubber feet
and bumper)
Weight ≤ 2.8 kg (6.17 lb)
Safety/EMI Compliance Underwriters Laboratories UL 60950 Third Edition: 2000
of HDD (model (UL)
MKXX65GSX) and ODD
Canadian Standard CAN/CSA-C22.2 No. 60950-01-03
(AD-7585H)
Association (CSA)
Technischer EN60950-1: 2001+A11
Uberwachungs-Verein (TUV)
Bureau of Standards, CNS 13438
Metrology and Inspection (CISPR Pub. 22 Class B): D33003
(BSMI)
Ministry of Information and 電磁波障害防止基準 告示 2004-23 號
Communication (KCC) (CISPR Pub. 22 Class B)
Spectrum Management AS/NZS CISPR33
Agency (SMA)
A-2 Specifications
Appendix B
Regulatory
Information
This appendix provides regulatory statements and safety notices on your
computer.
NOTE: Marking labels located on the exterior of your computer indicate the
regulations that your model complies with. Please check the marking labels
and refer to the corresponding statements in this appendix. Some notices
apply to specific models only.
Safety Notices
About the Battery
Caution Texts Concerning Lithium Batteries
DANISH
ADVARSEL! Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det
brugte batteri tilbage til leverandøren.
NORWEGIAN
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme
batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte
batterier kasseres i henhold til fabrikantens instruksjoner.
SWEDISH
VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma
batterityp eller en ekvivalent typ som rekommenderas av
apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Antenna use:
z In order to comply with FCC RF exposure limits, low gain integrated
antennas should be located at a minimum distance of 20 cm (8 inches) or
more from the body of all persons.
z High-gain, wall-mount, or mast-mount antennas are designed to be
professionally installed and should be located at a minimum distance of
30 cm (12 inches) or more from the body of all persons. Please contact
your professional installer, VAR, or antenna manufacturer for proper
installation requirements.
Antenna Warning
WARNING: To comply with the FCC and ANSI C95.1 RF exposure limits, it is
recommended that the antenna for this device be installed so as to provide a
separation distance of at least 20 cm (8 inches) from all persons and that the
antenna must not be co-located or operating in conjunction with any other
antenna or radio transmitter. It is recommended that the user limit exposure
time if the antenna is positioned closer than 20 cm (8 inches).
France
Departments in Which the Wireless LAN Module Can Be Used (Indoors Only)
The wireless LAN module can currently be used indoors only in the following
38 departments of mainland France. Please turn off your wireless LAN radio
when operating the device in areas/places other than the 38 departments
listed: