Business

SECOND EDITION

Intermediate ​International Wordlist

Unit 1
agency  ​​n /ˈeɪdʒənsi/ I’m also a marketing consultant with my own agency.
badge  ​n /bædʒ/ I see from your badge that you’re with FPR Pharmaceuticals.
be in charge of  ​ /biː ɪn tʃɑːdʒ əv/ I’m mainly in charge of planning and coordinating our
phrase courses.
be responsible for  ​ /bi rɪˈspɒnsəbl fɔː(r)/ I am responsible for running their courses on employment
phrase law and health and safety.
consist of  ​v /kənˈsɪst əv/ My work consists of advising managers and businesses.
consultant  ​n /kənˈsʌltənt/ I’m a marketing consultant.
coordinate  ​v /kəʊˈɔːdɪneɪt/ I have to plan and coordinate our courses.
course  ​n /kɔːs/ I’m attending a course on online marketing.
deal with  ​v /diːl wɪð/ As a customer service representative, I deal with enquiries
and bookings from clients.
delighted  ​adj /dɪˈlaɪtɪd/ I’m delighted to meet you.
exactly  ​adv /ɪɡˈzæktli/ What do you do, exactly?
experience  ​n /ɪkˈspɪəriəns/ I have experience in employment law and health and saftey.
field  ​n /fiːld/ I have experience in the field of employment law.
freelance  ​adj /ˈfriːlɑːns/ I work with a team of freelance trainers.
full-time  ​adj /ˌfʊl ˈtaɪm/ There are 15 full-time office staff.
handle  ​v /ˈhændl/ I handle all the inter-government work.
introduce  ​v /ˌɪntrəˈdjuːs/ Let me introduce myself.
is that right?  ​phrase /ɪz ðæt raɪt/ Is that right? My company works with pharmaceutical
companies, too.
keep in contact  ​ /kiːp ɪn ˈkɒntækt/ It would be good to keep in contact. Do you have a card?
phrase
look forward to  ​ /lʊk ˈfɔːwəd tuː/ I look forward to hearing from you.
phr v
mainly  ​adv /ˈmeɪnli/ I’m mainly responsible for planning.
medium-sized  ​adj /ˈmiːdiəm saɪzd/ We work with medium-sized companies.
multinational  ​adj /ˌmʌltiˈnæʃnəl/ My company often deals with multinational corporations.
network  ​v /ˈnetwɜːk/ Going to conferences is a good chance to network and meet
new clients.
oversee  ​v /ˌəʊvəˈsiː/ I oversee projects and manage the budgets.
part-time  ​adv /ˌpɑːt ˈtaɪm/ I work part-time for In-balance.
profile  ​n /ˈprəʊfaɪl/ Could you write a profile about yourself for the website?
ranging  ​v /reɪndʒɪŋ/ I deal with a variety of clients ranging from multinational
corporations to individual customers.
run  ​v /rʌn/ We’re usually looking for sponsorship on the projects we run.
specialize in  ​v /ˈspeʃəlaɪz ɪn/ I specialize in online marketing.
staff  ​n /stɑːf/ We employ lots of part-time staff.
strategy  ​n /ˈstrætədʒi/ I develop marketing strategies for business owners.
work as  ​v / wɜːk æz/ I work as a trainer for In-balance.

Business Result Second Edition Intermediate International Wordlist 1

work for  ​v /wɜːk fə(r)/ I work for a medical charity.
work from home  ​ /wɜːk frəm həʊm/ I’m a freelance consultant, so I work from my home in
phrase Bruges.
work in  ​v /wɜːk ɪn/ I work in customer services for In-balance.
work with  ​v /wɜːk wɪð/ I work with a team of freelance trainers.

Unit 2
absent ​
adj /ˈæbsənt/ A doctor’s note is required if you are absent from work for
more than three days.
additional leave ​n /əˈdɪʃənl liːv/ Managers may accept requests for additional leave
depending on your circumstances.
annual leave ​n /ˈænjuəl liːv/ Annual leave for part-time staff is calculated according to
the number of days worked per year.
balance ​
v /ˈbæləns/ It’s very difficult to balance my work and home-life.
care for ​v /keə(r) fə(r)/ Is it easy to take time off for childcare or to care for a sick or
elderly relative?
childcare ​n /ˈtʃaɪldkeə(r)/ The company provides a childcare service for parents.
contact details ​n pl /ˈkɒntækt ˈdiːteɪlz/ Could you give me your contact details?
core hours ​n pl /kɔː(r) ˈaʊəz/ All employees must be at work during the core hours of
between 10 a.m. and 4 p.m.
details ​n pl /ˈdiːteɪlz/ Could you give me her details so that I can contact her?
flexible working /ˈfleksəbl ˈwɜːkɪŋ We have flexible working hours, which means I can start
hours ​phrase ˈaʊəz/ and finish work early.
flexitime ​
n /ˈfleksitaɪm/ I work flexitime, so I can start and finish my working day
whenever I like.
free time ​n /friː taɪm/ I finish work on time so I have free time in the evening.
full pay ​n /fʊl peɪ/ Employees receive full pay for a short-term illness.
home-life ​
n /həʊm laɪf/ Is it difficult to balance your job with your home-life?
home-working ​
n /ˈhəʊm wɜːkɪŋ/ I work from home once a week because my company has a
system of home-working.
in lieu ​phrase /ɪn ljuː/ Sometimes we work through the weekends, but we have a
system of time off in lieu.
in writing ​phrase /ɪn ˈraɪtɪŋ/ Requests to work from home must be made in writing.
intend to ​v /ɪnˈtend tuː/ I intend to take a break from work next year.
lunch break ​n /lʌntʃ breɪk/ Employees must take their lunch break between 12 and 2.
manage ​v /ˈmænɪdʒ/ I’d like to be able to manage my own working hours.
maternity leave ​n /məˈtɜːnəti ˌliːv/ Expectant mothers can take up to 52 weeks’ maternity leave.
maximum ​n /ˈmæksɪməm/ The company allows home-working for a maximum of eight
hours a week.
medical /ˈmedɪkl səˌtɪfɪkət/ A medical certificate is required from your doctor if you
certificate ​n are absent for more than five days.
mobile number ​n /ˈməʊbaɪl ˈnʌmbə(r)/ Can I have his mobile number?
off sick ​phrase /ɒf sɪk/ Marie isn’t in work today. She’s off sick.
overtime ​
n /ˈəʊvətaɪm/ Last week, I worked for 55 hours, so I did 20 hours overtime.
parental leave ​n /pəˈrentl liːv/ You can take parental leave only if you’ve been employed
for over a year.
paternity leave ​n /pəˈtɜːnəti liːv/ Fathers can take two weeks off for paternity leave after the
child’s birth.
public holiday ​n /ˌpʌblɪk ˈhɒlədeɪ/ January 1st is a public holiday.
repeat ​v /rɪˈpiːt/ Sorry, I didn’t hear what you just said. Could you repeat it?
responsibility ​
n /rɪˌspɒnsəˈbɪləti/ Please read carefully the employee’s roles and
responsibilities in the contract.

Business Result Second Edition Intermediate International Wordlist 2

salary ​
n /ˈsæləri/ I’d rather have fewer holidays and a higher salary.
service ​
n /ˈsɜːvɪs/ After five years of service, an employee can take an extra two
days’ leave per year.
sick leave ​n /ˈsɪk liːv/ My colleague has been on sick leave for three weeks.
statutory pay ​n /ˈstætʃətri peɪ/ Employees with under 24 months' service receive statutory
pay after 28 days.
tend to ​v /tend tuː/ I tend to work through my lunch break.
terms and /tɜːmz ənd If you don’t like the terms and conditions at your company,
conditions ​phrase kənˈdɪʃnz/ do something about it.
time off ​phrase /ˌtaɪm ˈɒf/ I think they should pay us for working late or they should give
us extra time off.
unpaid leave ​n /ˌʌnˈpeɪd liːv/ Do you plan to take unpaid leave in the next three years?
work late ​phrase /wɜːk leɪt/ I often work late when I have a difficult deadline to meet.
working hours ​n pl /ˈwɜːkɪŋ ˌaʊəz/ We have flexible working hours, which is good for me
because I have children.
work–life /wɜːk laɪf ˈbæləns/ Employees at my company have a fairly good work–life
balance ​n balance.

Unit 3
allocate resources ​ /ˈæləkeɪt rɪˈsɔːsɪz/ It’s always difficult to allocate resources – skilled staff are
phrase in short supply.
be back on track ​ /bi bæk ɒn træk/ We fell behind schedule but we managed to catch up last week
phrase and we’re back on track now.
benefit ​
v /ˈbenɪfɪt/ Companies like Timberland also benefit from the projects.
budget ​n /ˈbʌdʒɪt/ She has to manage a budget to make sure we don’t overspend.
catch up ​phr v /kætʃ ʌp/ We fell behind schedule, but we managed to catch up.
costings ​n pl /ˈkɒstɪŋz/ I’ve agreed the approximate equipment costings with finance.
deadline ​
n /ˈdedlaɪn/ I’d like to get an update on the project and all the deadlines.
delay ​
n /dɪˈleɪ/ We didn’t expect any delays. The project is behind schedule.
delegate ​v /ˈdelɪɡeɪt/ I try as much as possible to delegate tasks to others.
equipment ​
n /ɪˈkwɪpmənt/ Has the new equipment arrived yet?
fall behind /fɔːl bɪˈhaɪnd The project is falling behind schedule.
schedule ​ phrase ˈʃedjuːl/
feedback ​n /ˈfiːdbæk/ I’ve already received everyone’s feedback.
finish ahead of /ˈfɪnɪʃ əˈhed əv We did some tasks earlier than planned and we might even
schedule ​
phrase ˈʃedjuːl/ finish ahead of schedule.
get on with (a task) ​ /ɡet ɒn wɪð/ I try as much as possible to delegate tasks and trust people to
phr v get on with them.
get updates ​phrase /ɡet ˈʌpdeɪts/ I get updates from the team every two days.
go according to /ɡəʊ əˈkɔːdɪŋ tə I’m very happy with the project – so far, things are going
plan ​phrase plæn/ according to plan.
in time ​adv /ɪn taɪm/ If we leave now, we’ll be there in time for the meeting.
meet the deadline ​ /miːt ðə ˈdedlaɪn/ The project manager needs to get the project back on track so
phrase we can meet the deadline.
milestone ​
n /ˈmaɪlstəʊn/ We have team meetings every week to make sure we complete
each milestone by its deadline.
objective ​
n /əbˈdʒektɪv/ Our main objective is to offer our expertise world wide.
on time ​adv /ɒn taɪm/ I have to be at work at 9 a.m. and I always arrive on time.
order ​
v /ˈɔːdə(r)/ Have you ordered the new stationery?
planning ​n /plænɪŋ/ Having a Plan B is important for project planning.
postpone ​v /pəˈspəʊn/ I postponed my holiday until we completed the project.
progress ​
n /ˈprəʊɡres/ I feel we are making progress on the project.

Business Result Second Edition Intermediate International Wordlist 3

project manager ​n /ˈprɒdʒekt The project manager needs to make sure we meet all the
ˈmænɪdʒə(r)/ deadlines.
project team ​n /ˈprɒdʒekt tiːm/ She gets updates from her project team every day.
reminder ​n /rɪˈmaɪndə(r)/ I’ve emailed them a reminder about next week’s delivery.
resources ​n pl /rɪˈzɔːsɪz/ We only have a limited amount of resources for the project.
review ​v /rɪˈvjuː/ Let’s meet again in two weeks to review progress.
rewarding ​adj /rɪˈwɔːdɪŋ/ She finds working on this project very rewarding as she is
learning new skills.
scenario /səˈnɑːriəʊ ˈplænɪŋ/ Scenario planning means a company has both a plan A and
planning ​n a plan B.
schedule ​
n /ˈʃedjuːl/ We discuss the schedule at our team meetings.
stay within budget ​ /steɪ wɪˈðɪn ˈbʌdʒɪt/ I have managed to stay within budget, but only just!
phrase
teamwork ​
n /ˈtiːmwɜːk/ Teamwork is essential when working on a large project.
update ​
n /ˈʌpdeɪt/ We need regular updates on the project.
volunteer project ​n /ˌvɒlənˈtɪə(r) She’s managing a volunteer project to redecorate a
ˈprɒdʒekt/ community centre in Chicago.

Unit 4
accurate ​
adj /ˈækjərət/ The system sends you a text with an accurate waiting time.
allow ​
v /əˈlaʊ/ This app allows you to keep track of all your investments.
approximate ​adj /əˈprɒksɪmət/ The approximate delivery time is 10–14 days.
automatically ​
adv /ˌɔːtəˈmætɪkli/ It automatically knows how many hours you’ve worked.
benefit ​
n /ˈbenɪfɪt/ The main benefit is the payroll feature.
cloud storage ​n /klaʊd ˈstɔːrɪdʒ/ Cloud storage is a user-friendly way to store your files.
convince ​
v /kənˈvɪns/ I’m not convinced that it’s possible to access the system
when you’re abroad.
currency ​n /ˈkʌrənsi/ You don’t need to hand over any local currency because your
credit card is automatically charged.
difficult-to-use ​adj /ˈdɪfɪkəlt tə juːs/ Why is this photocopier so difficult-to-use? I never know
how to print on both sides of the paper!
efficient ​
adj /ɪˈfɪʃnt/ Online video conferencing is an efficient way to communicate.
enable ​
v /ɪˈneɪbl/ The self-service system enables you to put your passport on
a screen and walk through.
feature ​
n /ˈfiːtʃə(r)/ Another useful feature is that the mobile app enables
employees to log on from home or when travelling.
handy ​
adj /ˈhændi/ This handy app lets you book a taxi from your phone.
high-quality ​
adj /haɪ ˈkwɒləti/ High-quality infographics illustrate the latest trends.
improvement ​n /ɪmˈpruːvmənt/ Have you noticed any improvements with the new system?
incorrect ​adj /ˌɪnkəˈrekt/ These figures are incorrect.
install ​v /ɪnˈstɔːl/ When you buy new software, who normally installs it?
installation ​
n /ˌɪnstəˈleɪʃn/ The software installation was successful.
keep track of ​phr v /kiːp træk əv/ This app allows you to keep track of all your investments.
let ​
v /let/ This app lets you download your boarding card.
monitor ​
v /ˈmɒnɪtə(r)/ The software monitors the number of hours you’ve worked.
online banking ​n /ˌɒnˈlaɪn ˈbæŋkɪŋ/ Online banking is very secure because it always asks for
your username, PIN code and password.
poor-quality ​adj /pɔː(r) ˈkwɒləti/ The graphics on this new version are really poor-quality.
ranking ​n /ˈræŋkɪŋ/ Our ranking is quite low. We’re in the bottom 25%.
rate ​
v /reɪt/ Many companies have systems to rate employee performance.
secure ​adj /sɪˈkjʊə(r)/ All your information is stored on state-of-the-art servers, so
it’s very secure from identify thieves.

Business Result Second Edition Intermediate International Wordlist 4

self-service ​adj /ˌself ˈsɜːvɪs/ The new self-service system means there are fewer staff.
stock market ​n /ˈstɒk ˌmɑːkɪt/ You can log into any stock market in the world and follow
the daily ups and downs.
time-consuming ​ /ˈtaɪm kənsjuːmɪŋ/ Video conferencing would be much less time-consuming
adj than travelling to meetings.
turnover ​
n /ˈtɜːnəʊvə(r)/ My company’s annual turnover is just over three million a year.
unsafe ​
adj /ʌnˈseɪf/ This website looks unsafe – I don’t think you should
download anything from it.
up-to-date ​adj /ˌʌp tə ˈdeɪt/ Up-to-date newsfeeds allow you follow the latest news.
useless ​
adj /ˈjuːsləs/ This dictionary is useless – all the important words are missing!
user-friendly ​adj /ˌjuːzə ˈfrendli/ Everything about this app is really user-friendly.
version ​
n /ˈvɜːʒn/ We’ve upgraded the system. The new version is much better.
video-conferencing ​ /ˈvɪdiəʊ Video-conferencing allows us to have meetings with people
n kɒnfərənsɪŋ/ in other parts of the world.

Unit 5
arrange ​
v /əˈreɪndʒ/ Can we arrange a date to meet?
bring forward ​ /brɪŋ ˈfɔːwəd/ Can we bring our meeting forward to Wednesday?
phr v
build ​
v /bɪld/ It’s important to build customer loyalty.
call centre ​n /kɔːl ˈsentə(r)/ All of our call centres are based in the UK.
care ​
n /keə(r)/ The customer service team deals with customer care.
client ​
n /ˈklaɪənt/ I have a meeting with a client this afternoon.
complaint ​
n /kəmˈpleɪnt/ The call centre deals with customer complaints.
confirm ​
v /kənˈfɜːm/ We’ve confirmed Monday at 10 a.m.
consumer ​
n /kənˈsjuːmə(r)/ Consumers are buying more products online.
convenient ​
adj /kənˈviːniənt/ Let’s meet on Tuesday. Is two o’clock convenient?
customer ​
n /ˈkʌstəmə(r)/ The customer is always right.
deliver ​
v /dɪˈlɪvə(r)/ The company delivered the shoes in time for the wedding.
delivery ​
n /dɪˈlɪvəri/ Note that delivery times may vary during the holiday period.
expect ​
v /ɪkˈspekt/ Customers expect an online company to deliver their order
on time and in good condition.
expectation ​n /ˌekspekˈteɪʃn/ We try to go beyond basic customer expectations.
expected ​adj /ɪkˈspektɪd/ What is the expected number of people who will attend the
event?
frontline staff ​n /ˌfrʌnt ˈlaɪn stɑːf/ The role of the managers is to support the frontline staff,
who can then serve the customers.
go beyond ​phrase /ɡəʊ bɪˈjɒnd/ Don’t just meet your customer’s expectations. Go
beyond them.
guarantee ​v /ˌɡærənˈtiː/ Is it possible to guarantee customer satisfaction?
loyal ​
adj /ˈlɔɪəl/ Customers are loyal to a company if they feel valued.
loyalty ​
n /ˈlɔɪəlti/ It’s important to build customer loyalty.
move back ​phr v /muːv bæk/ We need to move the meeting back to 2 p.m.
principle ​
n /ˈprɪnsəpl/ Making customers happy is a key principle of the company.
produce ​
v /prəˈdjuːs/ This company produces electrical goods.
product ​
n /ˈprɒdʌkt/ We answer around 1,200 emails per week about our products.
productive ​
adj /prəˈdʌktɪv/ I’ve had a productive week and done everything on my list.
require ​v /rɪˈkwaɪə(r)/ Whatever you require, we can supply it within 24 hours.
required ​adj /rɪˈkwaɪəd/ We found the required shoes in a local shop and
hand-delivered them to the customer.

Business Result Second Edition Intermediate International Wordlist 5

requirement ​n /rɪˈkwaɪəmənt/ First of all, I need to find out about your requirements.
What exactly do you need?
satisfaction ​
n /ˌsætɪsˈfækʃn/ Customer satisfaction at Zappos is very high.
satisfied ​adj /ˈsætɪsfaɪd/ If you are not 100% satisfied with the item, we will replace
it or give you your money back.
satisfy ​
v /ˈsætɪsfaɪ/ If you can satisfy your customers’ needs, they will keep
buying your products.
serve ​
v /sɜːv/ The role of the managers is to support the frontline staff in the
middle, who can then serve the customers.
service ​
n /ˈsɜːvɪs/ Timpson shops offer a variety of services including shoe
repair and key cutting.
trade show ​n /treɪd ʃəʊ/ I have a meeting with some clients who I met at a trade show.
training ​n /treɪnɪŋ/ New staff receive four weeks’ training in customer service.
upside down ​adj /ˌʌpsaɪd ˈdaʊn/ Upside down management means that the customers are at
the top and senior management are at the bottom.

Unit 6
accommodation ​n /əˌkɒməˈdeɪʃn/ Can I have accommodation close to the exhibition hall?
address ​
v /əˈdres/ How would you like me to address you?
agenda ​n /əˈdʒendə/ Here is the agenda for Marvin Bernstein’s visit.
appointment ​
n /əˈpɔɪntmənt/ He has another appointment this morning.
attend ​
v /əˈtend/ Do you ever attend trade fairs or conferences?
auditorium ​
n /ˌɔːdɪˈtɔːriəm/ He wants to see the main auditorium and check the facilities
before his talk on Wednesday morning.
catch up ​phr v /kætʃ ʌp/ We’ll catch up again later.
check in ​phr v /ˈtʃek ˈɪn/ First of all, I’ll check in at the hotel, so that I can freshen up.
check-in ​n /ˈtʃek ɪn/ Normal check-in is after two o’clock but I’ll call the hotel and
try to arrange to check in early.
conference ​n /ˈkɒnfərəns/ I’m going to a sales conference next week.
delegate ​n /ˈdelɪɡət/ I’m there all day helping delegates with their stands.
drop (sb) off ​phr v /drɒp ɒf/ I can’t park here. Can I drop you off in front of the hotel?
eat out ​phr v /iːt aʊt/ We could eat out by the port.
excursion ​
n /ɪkˈskɜːʃn/ The hotel tour guide service offers an afternoon excursion.
exhibition centre ​n /ˌeksɪˈbɪʃn ˈsentə(r)/ The driver will drop him off at the exhibition centre.
exhibitor ​
n /ɪɡˈzɪbɪtə(r)/ The trade fair has exhibitors from over 50 countries.
facilities ​
n /fəˈsɪlətiz/ What facilities are available in the auditorium?
first of all ​phrase /fɜːst əv ɔːl/ First of all, I’ll give you a tour of the building.
freshen up ​phr v /ˈfreʃn ʌp/ I need to go to the hotel, so that I can freshen up.
in advance ​phrase /ɪn ədˈvɑːns/ I’d like to set up the equipment in advance of my talk.
journey ​
n /ˈdʒɜːni/ Did you have a good journey?
look around ​phr v /lʊk əˈraʊnd/ I’d rather look around the city than stay in my hotel room.
meet up with (sb) ​ /miːt ʌp wɪð / I’m planning to meet up with an old friend on Wednesday
phr v evening.
on behalf of ​phrase /ɒn bɪˈhɑːf ɒv/ On behalf of HYB Electronics, welcome to our new facility.
pick (sb) up ​phr v /pɪk ʌp/ I’ll pick you up at 7.30 p.m.
presentation ​
n /ˌpreznˈteɪʃn/ There’s a presentation about next-generation mobile games.
programme ​n /ˈprəʊɡræm/ I’ll run through today’s programme.
public transport ​n /ˈpʌblɪk ˈtrænspɔːt/ Delegates are advised to travel by public transport.
reception ​n /rɪˈsepʃn/ You can get a visitor’s badge from reception.
registration ​
n /ˌredʒɪˈstreɪʃn/ Registration for the conference can be done online.

Business Result Second Edition Intermediate International Wordlist 6

run through ​phr v /ˈrʌn ˈθruː/ I’ll run through today’s programme.
show (sb) around ​ /ʃəʊ əˈraʊnd/ If you like, tonight I can show you around the old city.
phr v
sightseeing ​
n /ˈsaɪtsiːɪŋ/ I’d like to look around the old city and do some sightseeing.
sign in ​v /saɪn ɪn/ Visitors should sign in at reception.
speciality ​n /ˌspeʃiˈæləti/ The event includes eating out at a traditional restaurant and
trying a few local specialities.
stand ​
n /stænd/ I’m there all day helping delegates with their stands.
trade fair ​n /ˈtreɪd feə(r)/ The annual Garden Trade Fair in Cologne attracts over
40,000 visitors.
travel ​
v /ˈtrævl/ How often do you travel on business?
vending machine ​n /ˈvendɪŋ məʃiːn/ The company has installed a new vending machine for hot
drinks.
venue ​
n /ˈvenjuː/ The venue offers over 200 stands to show new products.

Unit 7
back up files ​phrase /bæk ʌp faɪlz/ Don’t forget to back up all your files so you have a copy.
be down ​phrase /bi daʊn/ The website was down for nearly a week.
blacklisted ​
adj /ˈblæklɪstɪd/ The organization manages databases of spammers and
blacklisted users for business corporations.
character ​
n /ˈkærəktə(r)/ To make the password stronger, it has to be eight characters
including at least one number and one capital letter.
compromised ​adj /ˈkɒmprəmaɪzd/ The servers were compromised and the website is down.
cover ​
v /ˈkʌvə(r)/ Well, I think that covers everything.
create a new /kriˈeɪt ə njuː To prevent hackers, create a new password every month.
password ​ phrase ˈpɑːswɜːd/
cyberattack ​n /ˈsaɪbə(r) əˈtæk/ The organization became another victim of a cyberattack.
cybercrime ​n /ˈsaɪbə(r) kraɪm/ Have you ever been a victim of cybercrime?
cybercriminal ​n /ˈsaɪbə(r) ˈkrɪmɪnl/ Despite our online security, we couldn’t prevent
cybercriminals hacking the system.
cybersecurity ​n /ˈsaɪbə(r) sɪˈkjʊərəti/ The company plans to increase spending on cybersecurity.
encrypt ​
v /ɪnˈkrɪpt/ Regularly changing passwords and encrypting files is
important for online security.
encrypt data ​phrase /ɪnˈkrɪpt ˈdeɪtə/ Businesses need to encrypt sensitive data so no one else can
read it.
excessive ​
adj /ɪkˈsesɪv/ Employees can use the Internet as long as it is not excessive
and during lunchtime or breaks only.
fingerprint ​
n /ˈfɪŋɡəprɪnt/ I want to discuss the new fingerprint technology for
company security.
hacker ​
n /ˈhækə(r)/ Hackers managed to access our company files.
invest in ​v /ɪnˈvest ɪn/ If you follow basic security procedures, then you might not
need to invest in more security.
log on ​v /ˈlɒɡ ɒn/ Once you have your username and password, you can log on.
network ​
n /ˈnetwɜːk/ Hackers often access a network without the company
realizing there’s a problem.
online security ​n /ˌɒnˈlaɪn sɪˈkjʊərəti/ Spamhaus had a special understanding of online security.
open attachments ​ /ˈəʊpən Double-click this icon to open the attachment on your
phrase əˈtætʃmənts/ email.
permission ​n /pəˈmɪʃn/ Employees are not allowed to download or upgrade software
without permission.
personal /ˈpɜːsənl ˈdiːteɪlz/ Enter your personal details on the website.
details ​n pl

Business Result Second Edition Intermediate International Wordlist 7

personal use ​n /ˈpɜːsənl juːs/ Employees mustn’t access the Internet for personal use
during working hours.
policy ​
n /ˈpɒləsi/ I have to change my password every 12 weeks because it’s
company policy.
prevent ​
v /prɪˈvent/ To prevent hackers, create a new password every month.
register ​v /ˈredʒɪstə(r)/ Do you know how I can register with this website?
reliant ​
adj /rɪˈlaɪənt/ Businesses are becoming more reliant on the Internet.
run scans ​phrase /rʌn skænz/ Try running a scan to check for a virus.
share documents ​ /ʃeə(r) ˈdɒkjuments/ I often open attachments and share documents for my job.
phrase
spammer ​n /ˈspæmə(r)/ The attack was especially bad because the organization
manages databases of spammers.
sum up ​phr v /sʌm ʌp/ I’ll sum up the main points in an email.
target ​v /ˈtɑːɡɪt/ Criminals are targeting businesses, looking to steal data
from their servers.
temporary /ˈtemprəri This is your temporary password. Log on with it and then
password ​
n ˈpɑːswɜːd/ you need to choose a new one.
upgrade software ​ /ˈʌpɡreɪd How often do you upgrade your software?
phrase ˈsɒftweə(r)/
victim ​n /ˈvɪktɪm/ The organization had become another victim of a cyberattack.
vulnerable ​
adj /ˈvʌlnərəbl/ All organizations and businesses are vulnerable to
cyberattacks.

Unit 8
annual ​adj /ˈænjuəl/ This slide shows a forecasted annual return of 19%.
annually ​adv /ˈænjuəli/ We think your investment will rise annually by 9%.
attract ​
v /əˈtrækt/ They tried to attract investors on crowdfunding websites.
attractive ​
adj /əˈtræktɪv/ Crowdfunding sites are attractive for small, new businesses.
based on ​adj /beɪst ɒn/ Our predictions are based on last year’s sales figures.
budding /ˈbʌdɪŋ Here, budding entrepreneurs look for potential investors.
entrepreneur ​n ˌɒntrəprəˈnɜː(r)/
capital ​
n /ˈkæpɪtl/ She needed £100,000 in capital to open her new business.
commission ​n /kəˈmɪʃn/ These crowdfunding sites take a commission of around 5%
of the amount raised.
crowdfunding ​n /kraʊdfʌndɪŋ/ She registered with the crowdfunding site Indiegogo.com.
demand ​
n /dɪˈmɑːnd/ The demand for student accommodation is going to increase.
dividend ​
n /ˈdɪvɪdend/ Crowdfunding sites are attractive for small, new businesses
because you don’t pay out dividends.
draw attention to ​ /drɔː əˈtenʃn tuː/ I’d like to draw your attention to the first graph, which
phr v shows …
entrepreneur ​n /ˌɒntrəprəˈnɜː(r)/ Entrepreneurs are expected to offer detailed business plans
to investors.
equity ​
n /ˈekwəti/ Crowdfunding sites are attractive for new businesses because
you don’t give away any equity.
expenses ​n pl /ɪkˈspensɪz/ Can you claim travel expenses for your trip?
fall ​
v /fɔːl/ The share price is going to fall.
figure ​
n /ˈfɪɡə(r)/ These figures are the sales results of each of our branches.
financial forecast ​n /faɪˈnænʃl ˈfɔːkɑːst/ The financial forecast for next year is not looking too good.
forecast ​v /ˈfɔːkɑːst/ We forecast an annual return of 18%.
illustrate ​
v /ˈɪləstreɪt/ The chart illustrates the growth in student numbers in the
last five years.
in particular ​phrase /ɪn pəˈtɪkjələ(r)/ Also notice in particular the figures for March.

Business Result Second Edition Intermediate International Wordlist 8

indicate ​
v /ˈɪndɪkeɪt/ The red line in the chart indicates the number of visitors
who purchased something.
investment /ɪnˈvestmənt Which company is offering the best investment
opportunity ​n ˌɒpəˈtjuːnəti/ opportunity?
investor ​
n /ɪnˈvestə(r)/ We need to find investors, to help fund the start-up costs.
loan ​
n /ləʊn/ We went to the bank to ask about getting a loan.
pay back ​phr v /peɪ ˈbæk/ If you fail to reach the target, then you pay back any money
to any investors.
pay for ​v /peɪ fə(r)/ In a cat café, customers pay for a meal while playing
with cats.
pay out ​phr v /peɪ ˈaʊt/ How often do they pay out dividends to the shareholders?
pay towards ​phr v /peɪ təˈwɔːdz/ One woman paid £20,000 towards Lauren’s business in
return for owning one of the cats in the café.
potential /pəˈtenʃl ɪnˈvestəz/ On this site, budding entrepreneurs can look for potential
investors ​
n pl investors.
prediction ​
n /prɪˈdɪkʃn/ What are your predictions for the year ahead?
raise money ​phrase /reɪz ˈmʌni/ Crowdfunding is a good way to raise money to start a new
business.
recession ​
n /rɪˈseʃn/ The possible growth in the Asian economy could mean that
we avoid another global recession.
represent ​v /ˌreprɪˈzent/ This figure represents a 2% increase in sales.
rise ​
v /raɪz/ The share price has risen by 10%.
shareholder ​
n /ˈʃeəhəʊldə(r)/ We pay dividends to shareholders once we make a profit.
shares ​
n /ʃeəz/ I’m wondering whether to sell my shares.
start-up costs ​n pl /stɑːt ʌp kɒsts/ What will the start-up costs be for the business?
target ​n /ˈtɑːɡɪt/ The company only raised $301,000 through crowdfunding, so
failed to meet its $1 million target.
under budget ​ /ˈʌndə(r) ˈbʌdʒɪt/ We spent less than we planned, so we are under budget for
phrase the year.
upward trend ​ /ˈʌpwəd trend/ This upward trend will definitely continue.
phrase

Unit 9
airmail ​n /ˈeəmeɪl/ The standard airmail rate to Brazil is £45.50.
be on order ​phrase /bi ɒn ˈɔːdə(r)/ The database shows what stock we have and if it’s on order.
carrier ​
n /ˈkæriə(r)/ They’re usually sent by an international carrier.
charge ​
v /tʃɑːdʒ/ Please charge it to our account.
chase up ​v /tʃeɪs ʌp/ I’m chasing up an order I placed last week.
component ​n /kəmˈpəʊnənt/ You have to keep a lot of components in stock.
contact ​
n /ˈkɒntækt/ It is important to have a reliable contact at your supplier.
container ​
n /kənˈteɪnə(r)/ What is the size of the shipping container?
customs ​n pl /ˈkʌstəmz/ There is a charge of of £50 per order for customs clearance.
database ​n /ˈdeɪtəbeɪs/ Everything has its own bar code which shows up on the
database.
dispatch ​v /dɪˈspætʃ/ The order has been dispatched and will arrive next week.
express delivery ​n /ɪkˈspres dɪˈlɪvəri/ Express delivery guarantees arrival within 24 hours.
hand-made ​adj /ˌhænd ˈmeɪd/ The business imports and sells hand-made rugs.
import ​
v /ɪmˈpɔːt/ Our company imports products from around the world.
inventory ​
n /ˈɪnvəntri/ We keep an inventory with information about all our products.
keep in stock ​ /kiːp ɪn stɒk/ We keep a lot of components in stock.
phrase
keep track of ​phrase /kiːp træk əv/ I keep track of all our deliveries.

Business Result Second Edition Intermediate International Wordlist 9

logistics ​
n pl /ləˈdʒɪstɪks/ My uncle runs a logistics company.
look into ​v /lʊk ˈɪntuː/ I’ll look into it immediately.
middleman ​
n /ˈmɪdlmæn/ I also work with middlemen who I’ve known for a very long
time and I can trust.
origin ​
n /ˈɒrɪdʒɪn/ Each of our rugs is unique, so we keep an inventory with
information about the origin, size and colour.
place an order ​ /pleɪs ən ˈɔːdə(r)/ I’d like to place an order for one of your rugs.
phrase
quote ​
n /kwəʊt/ I was wondering if I could get a quote for delivery.
repeat order ​n /rɪˌpiːt ˈɔːdə(r)/ I’d like to make a repeat order for 2,000 motherboards.
run low on ​phrase /rʌn ləʊ ɒn/ Normally, if you run low on an item, you re-order it.
run out of ​phr v /rʌn aʊt əv/ How do you make sure that you don’t run out of stock?
say ​
v /seɪ/ Did he say when it will be delivered?
shipment ​
n /ˈʃɪpmənt/ When you have a large shipment of new stock, what
transportation do you use?
shipping /ʃɪpɪŋ ˈkʌmpəni/ Can you call the shipping company to find out about the
company ​
n shipment?
showroom ​
n /ˈʃəʊruːm/ They can also visit us at our showroom and talk about what
they are looking for.
stock ​
n /stɒk/ How do you keep track of stock at the warehouse?
stock up on ​phr v /stɒk ʌp ɒn/ You don’t want to stock up on components which are not
going to sell.
storage ​
n /ˈstɔːrɪdʒ/ Storage at the warehouse is free for the first seven days.
supplier ​
n /səˈplaɪə(r)/ It’s important to build good relationships with suppliers.
supply chain ​n /səˈplaɪ tʃeɪn/ Our supply chain begins with the manufacturer in India
and ends in our UK shops.
tell ​
v /tel/ Can you tell me the delivery time to Europe?
tracking facility ​n /trækɪŋ fəˈsɪləti/ Our tracking facility means you know where your order is
and when it will be delivered.
transportation ​n /ˌtrænspɔːˈteɪʃn/ What transportation do you use for large shipments?
warehouse ​n /ˈweəhaʊs/ We use barcodes to keep track of the stock coming in and out
of the warehouse.

Unit 10
alongside  ​prep /əˌlɒŋˈsaɪd/ We have a breakout area alongside our meeting rooms.
at the top of your /æt ðə tɒp əv jɔː(r) The work environment helps employees generate ideas and
game ​ phrase ɡeɪm/ keeps them at the top of their game.
better off ​phrase /ˈbetə(r) ɒf/ We might be better off updating our computer systems
rather than redesigning the office.
breakout area ​n /ˈbreɪkaʊt ˈeəriə/ The building has two large breakout areas on the fifth floor.
carry out ​phr v /ˈkæri aʊt/ The team carried out a series of experiments.
comfortable ​adj /ˈkʌmfətəbl/ Our experience is that a comfortable, open and fun
environment encourages creativity and openness.
consider ​
v /kənˈsɪdə(r)/ I think we should consider having a games room for
employees to relax in.
enough ​
adv /ɪˈnʌf/ This office isn’t big enough.
environment ​n /ɪnˈvaɪrənmənt/ A comfortable, open and fun environment encourages
creativity and openness.
extremely ​
adv /ɪkˈstriːmli/ We’re all extremely happy with your performance this year,
so I see no need for you to make any changes.
facility ​
n /fəˈsɪləti/ So, how many people use this facility?
fairly ​adv /ˈfeəli/ The negotiations went fairly well. We didn’t get everything
we wanted, but neither did they.

Business Result Second Edition Intermediate International Wordlist 10

 adj /ˈfʊli ɪˈkwɪpt/
fully-equipped ​ There’s a fully-equipped music room for employees.
fun ​
adj /fʌn/ Our experience is that a comfortable, open and fun
environment encourages creativity and openness.
futuristic ​
adj /ˌfjuːtʃəˈrɪstɪk/ Many of these chance interactions probably take place in the
futuristic corridor that links the different spaces.
get rid ​v /ɡet rɪd/ We got rid of all our old furniture.
hi-tech ​
adj /ˌhaɪ ˈtek/ Into the empty space, they mixed hi-tech video-conferencing
facilities alongside spacious breakout areas.
interaction ​
n /ˌɪntərˈækʃn/ Open spaces make chance interactions more likely.
jam ​
v /dʒæm/ There’s a music room where colleagues can jam together.
lighting ​n /ˈlaɪtɪŋ/ When the level of the lighting was increased, workers’
productivity increased.
locker ​
n /ˈlɒkə(r)/ We provide lockers for staff to leave their personal items.
old-fashioned ​
adj /ˌɔːld ˈfæʃənd/ The factory feels fairly old-fashioned and the facilities aren’t
very up-to-date.
open-plan ​adj /ˌəʊpən ˈplæn/ You won’t find private offices. We prefer open-plan spaces.
presentation /ˌpreznˈteɪʃn swiːt/ At one end of the office, there’s a state-of-the-art
suite ​
n presentation suite which looks like a small cinema.
pretty ​
adv /ˈprɪti/ We’ve had some pretty good ideas so far but I think we can
do better.
productivity ​
n /ˌprɒdʌkˈtɪvəti/ A good office environment increases workers’ productivity.
redesign ​
v /ˌriːdɪˈzaɪn/ An architect is redesigning our office space.
relaxation ​
n /ˌriːlækˈseɪʃn/ The new relaxation room is comfortable and spacious.
remodel ​v /ˌriːˈmɒdl/ We’ve decided to remodel the office.
reservation ​n /ˌrezəˈveɪʃn/ I have a few reservations about the new plans.
spacious ​adj /ˈspeɪʃəs/ Your new offices are really spacious.
state-of-the-art ​adj /ˌsteɪt əv ði ˈɑːt/ There’s a state-of-the-art conference room.
stress-free ​adj /stres friː/ We try to create a stress-free environment.
suggestion box ​n /səˈdʒestʃən bɒks/ We ask staff to put any suggestions they have into the
suggestion box.
too ​
adv /tuː/ This meeting room is too small.
water cooler ​n /ˈwɔːtə kuːlə(r)/ We have one water cooler for every fifty employees.

Unit 11
advise ​
v /ədˈvaɪz/ We’d appreciate it if you could advise us on this matter.
avoid ​
v /əˈvɔɪd/ Avoid dealing with those kinds of jobs for a while.
build a brand ​ /bɪld ə brænd/ We will spend one or two years building the brand.
phrase
concern ​
n /kənˈsɜːn/ Do you have any concerns about the decision?
confrontation ​n /ˌkɒnfrʌnˈteɪʃn/ There was a confrontation between management and staff.
consensus ​n /kənˈsensəs/ Try to reach a consensus about the best approach to decision-
making.
consultation ​n /ˌkɒnslˈteɪʃn/ We’ve had a consultation meeting with our accountants and
the future doesn’t look great.
cooperative ​n /kəʊˈɒpərətɪv/ All the profits are shared equally within our cooperative.
customer base ​n /ˈkʌstəmə(r) beɪs/ It will take time to build a customer base.
n /dɪˈsɪʒn ˌmeɪkɪŋ/
decision-making ​ The Priority Matrix is a tool for decision-making.
delegate ​v /ˈdelɪɡeɪt/ If you don’t like doing the task, delegate it.
democratic ​
adj /ˌdeməˈkrætɪk/ Our company is very democratic because we vote on every
decision we make.
distribution ​n /ˌdɪstrɪˈbjuːʃn/ We had problems with distribution in South America.
distributor ​n /dɪˈstrɪbjətə(r)/ We’re all very happy for you to be our distributor in Hungary.

Business Result Second Edition Intermediate International Wordlist 11

downside ​
n /ˈdaʊnsaɪd/ Moving to a new location will have advantages, but there is
also a downside.
evaluate ​v /ɪˈvæljueɪt/ Evaluate the options before making a final plan.
exclusivity /ˌekskluːˈsɪvəti The agreement is for three years but we have an issue with the
clause ​n klɔːz/ exclusivity clause.
expert advice ​n /ˈekspɜːt ədˈvaɪs/ I’m writing to you to ask for your expert advice.
hierarchical ​
adj /ˌhaɪəˈrɑːkɪkl/ Most decisions are made at the top and passed down, so the
company is very hierarchical.
ignore ​
v /ɪɡˈnɔː(r)/ If you ignore them, they might disappear altogether.
implement ​v /ˈɪmplɪment/ Suma has a management committee to implement the
decisions made at the General Meetings.
instinct ​n /ˈɪnstɪŋkt/ I trust my instincts. If I think too much about something I
often get it wrong.
invite ​
v /ɪnˈvaɪt/ It might be useful to invite suggestions from colleagues.
make a decision ​ /meɪk ə dɪˈsɪʒn/ I find it hard to make decisions on my own.
phrase
make a list ​phrase /meɪk ə lɪst/ I make a list of advantages and disadvantages of each option
before I decide.
make an offer ​ /meɪk ən ˈɒfə(r)/ Let me make you an offer. I’ll pay fifty euros for it.
phrase
make up your mind ​ /meɪk ʌp jɔː(r) I ask people I trust what they think before I make up
phrase maɪnd/ my mind.
meet halfway ​ /miːt ˌhɑːfˈweɪ/ I’ll meet you halfway. Let’s say seventy-five euros.
phrase
member ​
n /ˈmembə(r)/ Every member has the chance to learn more about the
company.
multi-skilling ​
n /ˈmʌlti skɪlɪŋ/ The company uses a system of multi-skilling, so employees
learn more than one role.
negotiation ​n /nɪˌɡəʊʃiˈeɪʃn/ We’ve decided to reopen negotiations with the union.
option ​
n /ˈɒpʃn/ Keeping both shops is too expensive, so that’s not a realistic
option.
position ​
n /pəˈzɪʃn/ What is your position on the proposed agreement?
prioritize ​v /praɪˈɒrətaɪz/ Prioritize any job which is urgent and important.
profitability ​n /ˌprɒfɪtəˈbɪləti/ Senior management want us to cut costs and improve
profitability.
profitable ​adj /ˈprɒfɪtəbl/ The company is closing some of its less profitable shops.
reach ​v /riːtʃ/ Spend some time thinking before you reach a final decision.
region ​
n /ˈriːdʒən/ I need exclusivity in the region because your brand is
virtually unknown in Hungary.
rush into ​phr v /rʌʃ ˈɪntuː/ Sometimes I rush into decisions too quickly and I often
regret what I have done.
urgent ​
adj /ˈɜːdʒənt/ Look at your list of jobs and prioritize any job which is urgent
and important.
view ​
n /vjuː/ Everybody’s view is important to us.

Unit 12
high-achiever ​n /ˌhaɪ əˈtʃiːvə(r)/ It’s a competition for high-achievers.
announce ​v /əˈnaʊns/ A panel of 25 judges will announce the winners.
appreciate ​v /əˈpriːʃieɪt/ Everyone appreciates the work you’ve done on this project.
award ​
n /əˈwɔːd/ Gold awards are given to the winners in different categories,
including the ‘Young inventor award’.
bestselling ​adj /ˌbestˈselɪŋ/ The XP50 is our bestselling product.
brainchild ​n /ˈbreɪntʃaɪld/ It was originally the brainchild of a street performer, Guy
Laliberté, in 1983.
Business Result Second Edition Intermediate International Wordlist 12
brainstorm ​
v /ˈbreɪnstɔːm/ I’d like you to brainstorm ideas in small groups.
catalyst ​
n /ˈkætəlɪst/ The music of the Beatles was the catalyst for the show Love.
come at something /kʌm ət ˈsʌmθɪŋ This approach just isn’t working. I think we need to come at
differently ​
phrase ˈdɪfrəntli/ this differently.
come to the /kʌm tə ðə We’ve come to the conclusion that we need to think more
conclusion ​phrase kənˈkluːʒn/ innovatively.
come up with ​phr v /kʌm ʌp wɪð/ He came up with the idea while he was at university.
commission ​v /kəˈmɪʃn/ The study was commissioned by the online shopping
giant eBay.
concept ​
n /ˈkɒnsept/ His concept was to revolutionize our view of the circus.
constant ​
adj /ˈkɒnstənt/ We get constant feedback on our products.
define ​
v /dɪˈfaɪn/ We need to define exactly how the customer benefits from
using our product.
dynamic ​
adj /daɪˈnæmɪk/ I really need a job that’s more exciting and dynamic.
experiment ​n /ɪkˈsperɪmənt/ In one experiment, it was shown that birdsong helped to sell
garden barbecues.
impact ​
n /ˈɪmpækt/ I don’t think any other invention has had as much impact as
the microchip.
impressed ​adj /ɪmˈprest/ I’m very impressed by the results.
innovation ​
n /ˌɪnəˈveɪʃn/ The construction of the canals was one of the greatest
innovations of the Industrial Revolution.
innovative ​
adj /ˈɪnəvətɪv/ Cirque du Soleil is famous for its innovative performances.
innovator ​n /ˈɪnəveɪtə(r)/ The event recognizes and celebrates the work of the best new
innovators we’ve seen each year.
invention ​
n /ɪnˈvenʃn/ It was one of the most important inventions in the 20th
century.
inventor ​
n /ɪnˈventə(r)/ He was the inventor of the petrol engine.
maintain ​v /meɪnˈteɪn/ We need to maintain the success that we enjoyed last year.
mission /ˈmɪʃn ˌsteɪtmənt/ We’re going to try and create a new, innovative company
statement ​n mission statement.
obstacle ​
n /ˈɒbstəkl/ Our biggest obstacle to maintaining success is to keep
coming up with new and original ideas.
original ​
adj /əˈrɪdʒənl/ I like his original ideas and new ways of approaching things.
reinvention ​
n /riːɪnˈvenʃn/ The real secret of Cirque du Soleil’s survival is constant
reinvention and never standing still.
reliable ​
adj /rɪˈlaɪəbl/ The company is very reliable. It always delivers on time.
revolutionary ​
adj /ˌrevəˈluːʃənəri/ I’ve come up with a revolutionary new product and I’m
looking for investors.
revolutionize ​
v /ˌrevəˈluːʃənaɪz/ He wanted to revolutionize our traditional view of the circus.
simple ​
adj /ˈsɪmpl/ It’s a really simple but brilliant idea.
simplicity ​
n /sɪmˈplɪsəti/ Simplicity is the key to good design.
sophisticated ​adj /səˈfɪstɪkeɪtɪd/ My product is a sophisticated piece of technology that
allows you to monitor dirt in the home.
stand still ​v /ˈstænd ˈstɪl/ The real secret of Cirque du Soleil’s survival is constant
reinvention and never standing still.
survival ​
n /səˈvaɪvl/ The real secret of Cirque du Soleil’s survival is constant
reinvention and never standing still.
traditional ​
adj /trəˈdɪʃənl/ It sells a traditional range of marmalades and jams.
up-to-date ​adj /ˌʌp tə ˈdeɪt/ Why not try to make your ideas a bit more up-to-date.

Business Result Second Edition Intermediate International Wordlist 13

Unit 13
access ​
v /ˈækses/ The system failure meant we couldn’t access customers’
records.
accident ​
n /ˈæksɪdənt/ It was an accident which helped to create the first inkjet
printer.
accidentally ​adv /ˌæksɪˈdentəli/ Fleming accidentally discovered penicillin.
admit ​v /ədˈmɪt/ You should admit the fault as quickly as possible.
avoid ​
v /əˈvɔɪd/ The new system is much more stable and has helped us to
avoid making mistakes.
breakdown ​
n /ˈbreɪkdaʊn/ We had a breakdown on the motorway.
broken ​
adj /ˈbrəʊkən/ A broken metal part caused damage to the engine.
communication /kəˌmjuːnɪˈkeɪʃn There’s been a communication breakdown. None of the
breakdown ​n ˈbreɪkdaʊn/ team are talking to each other.
compensation ​n /ˌkɒmpenˈseɪʃn/ In the end, BP paid $18.7 billion in compensation.
crash ​
v /kræʃ/ My laptop is always crashing and it won’t remember the
time or date.
damage ​
n /ˈdæmɪdʒ/ It caused terrible damage to the coastlines of five US states.
defect ​
n /ˈdiːfekt/ Because of a defect in the gearbox in the car, the
manufacturer has sent out a product recall.
defective ​
adj /dɪˈfektɪv/ If you buy a product abroad and it is defective, it is very
difficult to get it fixed or refunded.
discounted ​adj /dɪsˈkaʊntɪd/ What types of product would you buy at a discounted price?
environmental /ɪnˌvaɪrənˈmentl It was one of the world’s worst environmental disasters.
disaster ​
n dɪˈzɑːstə(r)/
eventually ​
adv /ɪˈventʃuəli/ After weeks trying to find the problem, we eventually found
that the coding was incorrect.
failure ​
n /ˈfeɪljə(r)/ As a result of the system failure, doctors and nurses couldn’t
access patients’ medical records.
fault ​
n /fɔːlt/ On 20 April 2010, a fault on the Deepwater Horizon oil rig
resulted in the largest oil spill in history.
fix ​v /fɪks/ There we are – that should fix it.
frustrating ​adj /frʌˈstreɪtɪŋ/ My computer keeps crashing. It’s so frustrating.
go down ​v /ˈɡəʊ daʊn/ A software problem at the local hospital caused all the
computers to go down for 24 hours yesterday.
injury ​
n /ˈɪndʒəri/ When using this machinery, wear protective goggles and
gloves at all times to avoid personal injury.
mistake ​
n /mɪˈsteɪk/ Pay people back if they have lost money because of your
mistakes.
misunderstanding ​ /ˌmɪsʌndəˈstændɪŋ/ One company has stopped staff writing emails due to
n misunderstandings in internal communications.
product recall ​n /ˈprɒdʌkt ˈriːkɔːl/ Complaints from shoppers have resulted in a product recall
of about 6.5 million products.
public /ˌpʌblɪk rɪˈleɪʃnz/ BP was also criticized for its poor public relations.
relations ​
n pl
publicity ​
n /pʌbˈlɪsəti/ Has your company ever had negative publicity?
recall ​
v /ˈriːkɔːl/ Due to a fault in the steering system, the vehicle manufacturer
is recalling all cars made in 2008.
refund ​
v /rɪˈfʌnd/ The shops will refund the cost of the packs.
resign ​
v /rɪˈzaɪn/ Tony Hayward was forced to resign from his job as CEO.
resolve ​
v /rɪˈzɒlv/ A spokesperson said that the problem had now been resolved.
result in ​v /rɪˈzʌlt ɪn/ A fault on the Deepwater Horizon oil rig resulted in the
largest oil spill in history.
sack ​
v /sæk/ You should sack anyone responsible for the mistake.
second-hand ​
adj /ˈsekənd hænd/ I bought a second-hand tablet, but it seems to be faulty.

Business Result Second Edition Intermediate International Wordlist 14

solution ​
n /səˈluːʃn/ A short-term solution would be to send the files by email.
solve ​
v /sɒlv/ I’ve changed the fuse, so that should solve the problem.
sort out ​phr v /sɔːt aʊt/ That should sort it out temporarily.
temporarily ​adv /ˈtemprərəli/ That should fix it temporarily, but I’d recommend sending
it for repair.

Unit 14
by-product ​
n /ˈbaɪ prɒdʌkt/ Soap and cosmetics were made by Britain’s Victorians, using
the by-products of oil and fat.
commercial ​adj /kəˈmɜːʃl/ So far, jatropha biofuel hasn’t had much commercial succes.
cut down on ​phr v /kʌt daʊn ɒn/ Tom Szaky is always looking for ways to cut down on waste
and help the planet.
discard ​
v /ˈdɪskɑːd/ The waste includes anything that people discard such as
coffee capsules or biscuit wrappers.
drop off ​phr v /drɒp ɒf/ It also works with individual consumers who can drop off
rubbish at collection points.
drop-off point ​n /drɒp ɒf pɔɪnt/ We pick up the rubbish from drop-off points.
economical ​adj /ˌekəˈnɒmɪkl/ It’s really economical to produce.
emissions ​
n pl /iˈmɪʃnz/ This kind of fuel produces about half the CO2 emissions of
normal diesel.
end up with ​phr v /end ʌp wɪð/ What you end up with is a very good quality fuel which can
be put into a diesel engine.
essentially ​
adv /ɪˈsenʃəli/ Essentially, there are three main stages in the process.
founder ​
n /ˈfaʊndə(r)/ Tom is the founder and Chief Executive of a company called
TerraCycle.
harvest ​
v /ˈhɑːvɪst/ After the seeds have been harvested, they are taken to a
refinery where we feed them into a grinder.
in return ​phrase /ɪn rɪˈtɜːn/ In return for the rubbish, TerraCycle will donate money to
charity.
lean ​
adj /liːn/ Our processes need to be much leaner.
make out of ​phr v /meɪk aʊt əv/ Alternatively, it will pick out a type of rubbish and try to
make something new out of it.
manufacture ​
v /ˌmænjuˈfæktʃə(r)/ Many companies have tried to manufacture biofuel as a
profitable alternative to non-renewable fuels.
manufacturer ​
n /ˌmænjuˈfæktʃərə(r)/ It processes the material so it can be sold to a manufacturer.
operate ​v /ˈɒpəreɪt/ Now it operates in 21 countries, with a turnover of
20 million dollars.
pick out ​phr v /pɪk aʊt/ I was trying to pick out a new outfit for work but I can’t find
anything suitable in this shop.
pick up ​phr v /ˈpɪk ʌp/ We pick up the rubbish from drop-off points.
process ​v /ˈprəʊses/ It processes the material so it can be sold to a manufacturer.
recycle ​
v /ˌriːˈsaɪkl/ How much waste does your company recycle?
recycling ​adj /ˌriːˈsaɪklɪŋ/ She works for a recycling company.
reduce ​
v /rɪˈdjuːs/ We need to find a way to reduce waste.
register ​v /ˈredʒɪstə(r)/ First of all, you need to register online.
renewable ​adj /rɪˈnjuːəbl/ Many companies try to use renewable fuels.
reprocess ​
v /riːˈprəʊses/ The waste oil is taken to be reprocessed into biodiesel.
reuse ​
v /ˌriːˈjuːz/ The basic idea of reusing cooking oil and fat is nothing new.
set up ​phr v /ˌset ˈʌp/ We could set up a system of paper recycling in the office.
sign up ​phr v /saɪn ʌp/ Any local business can sign up to become a drop-off point.
stage ​
n /steɪdʒ/ What are the different stages in the process?
take away ​phr v /ˈteɪk əweɪ/ Large businesses pay TerraCyle to take away their waste.

Business Result Second Edition Intermediate International Wordlist 15

throw away ​phr v /ˈθrəʊ əweɪ/ Don’t throw away that office chair! We can use it
somewhere else.
transform ​
v /trænsˈfɔːm/ The power station was transformed into an art gallery.
turn into ​phr v /tɜːn ˈɪntuː/ Nowadays, the oil and fat which is used to fry your food can
be turned into biodiesel.

Unit 15
ambition  ​n /æmˈbɪʃn/ My biggest ambition is to climb Mount Everest.
ambitious  ​adj /æmˈbɪʃəs/ She’s extremely ambitious – she wants to be CEO of this
company by the time she’s twenty-five.
appraisal  ​n /əˈpreɪzl/ She had a bad performance appraisal while working for a
food company.
appraise  ​v /əˈpreɪz/ The aim of this meeting is to appraise your performance and
set goals for the next six months.
caring  ​adj /ˈkeərɪŋ/ Ana’s colleagues nominated her for being caring and
understanding.
challenging  ​adj /ˈtʃælɪndʒɪŋ/ What’s one thing about your job that you’ve found
challenging and how have you dealt with it?
confidence  ​n /ˈkɒnfɪdəns/ I have a great deal of confidence in how my company is run
and in its success.
confident  ​adj /ˈkɒnfɪdənt/ She looks so confident – she doesn’t seem to have any doubts
about her abilities.
creative  ​adj /kriˈeɪtɪv/ You can’t be creative or innovative without making mistakes.
creativity  ​n /ˌkriːeɪˈtɪvəti/ We’ve been very impressed with your creativity in coming
up with solutions to problems.
dedicated  ​adj /ˈdedɪkeɪtɪd/ My company is dedicated to its employees and puts their
needs before those of the customer.
dedication  ​n /ˌdedɪˈkeɪʃn/ Our staff are well known for their dedication.
dependable  ​adj /dɪˈpendəbl/ Nathan was chosen for being so hard-working, dependable
and efficient.
efficiency  ​n /ɪˈfɪʃnsi/ Lean management is the approach of making small but
regular changes to processes to improve efficiency.
efficient  ​adj /ɪˈfɪʃnt/ Nathan was chosen for being so hard-working, dependable
and efficient.
enthusiasm  ​n /ɪnˈθjuːziæzəm/ He’s young and has lots of enthusiasm, so we should
probably spend time and money on training him.
enthusiastic  ​adj /ɪnˌθjuːziˈæstɪk/ He’s very enthusiastic – whatever the plan, he’s always
happy to try it out.
extrovert  ​n /ˈekstrəvɜːt/ Is a sales representative always an extrovert?
flexibility  ​n /ˌfleksəˈbɪləti/ I think flexibility is one of my main strengths.
flexible  ​adj /ˈfleksəbl/ I’m fairly flexible. I can start when it suits you.
generally speaking ​ /ˈdʒenrəli spiːkɪŋ/ Generally speaking, I drive to work.
phrase
graduate  ​v /ˈɡrædʒueɪt/ She’d applied for the job by the time she graduated.
hard-working  ​adj /ˌhɑːd-ˈwɜːkɪŋ/ He’s so hard-working. You never see him resting.
introvert  ​n /ˈɪntrəvɜːt/ Most jobs need a combination of skills; from the social skills of
the extrovert to the quiet hard work of the introvert.
motivated  ​adj /ˈməʊtɪveɪtɪd/ Everyone who works here is highly motivated.
motivation  ​n /ˌməʊtɪˈveɪʃn/ My company offers incentives to ensure enthusiasm and
motivation amongst staff.
nominate  ​v /ˈnɒmɪneɪt/ Ana’s colleagues nominated her for being caring and
understanding.
nomination  ​n /ˌnɒmɪˈneɪʃn/ Nominations can be submitted either by members of staff or
by patients.

Business Result Second Edition Intermediate International Wordlist 16

on the whole  ​phrase /ɒn ðə həʊl/ On the whole, I’m happy with my job at the moment.
patience  ​n /ˈpeɪʃns/ Ana is well known for her patience on the job.
patient  ​adj /ˈpeɪʃnt/ I’m not a very patient person – I always want everything to
be done now.
performance /pəˈfɔːməns rɪˈvjuː/ I’ve just had my first performance review and the feedback
review  ​n from my manager was very positive.
personality  ​n /ˌpɜːsəˈnæləti/ Can we guess a person’s personality by their job
description?
prepare  ​v /prɪˈpeə(r)/ I prepared very thoroughly for the interview.
punctual  ​adj /ˈpʌŋktʃuəl/ Inga is always punctual and never off work.
punctuality  ​n /ˌpʌŋktʃuˈæləti/ Punctuality is one of my strong points – I’m never late.
satisfactory  ​adj /ˌsætɪsˈfæktəri/ Your performance has been satisfactory but not
outstanding.
scheme  ​n /skiːm/ The employee of the month scheme, which recognizes the
work of individual staff, has been very successful.
strength  ​n /streŋθ/ What would you say is one of your main strengths as an
employee?
summarize  ​v /ˈsʌməraɪz/ So let’s summarize what we’ve agreed.
take on  ​phr v /teɪk ɒn/ Paula really likes coming to work and she loves taking on
new projects.
transfer  ​v /trænsˈfɜː(r)/ I was transferred to another department.

A002433

Business Result Second Edition Intermediate International Wordlist 17