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Ecom CRM Evaluation

This document contains information about ANS Digital private limited, an ecommerce development company. It includes the company name, address in Delhi, representative name and contact details. It also includes a vendor information sheet with 16 critical requirements for ecommerce solutions. Requirements include years of experience, technology stack, developer team size, number of customers, turnover in last 3 years, security protocols, suggested infrastructure, and awards received. The document provides responses for each requirement, such as 4 years of B2C experience, open source technology, 80+ developers with 3-7 years experience, 20 active customers, and recognition as Digital Agency of the Year in 2016.

Uploaded by

Gurucharan K S
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© © All Rights Reserved
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0% found this document useful (0 votes)
120 views31 pages

Ecom CRM Evaluation

This document contains information about ANS Digital private limited, an ecommerce development company. It includes the company name, address in Delhi, representative name and contact details. It also includes a vendor information sheet with 16 critical requirements for ecommerce solutions. Requirements include years of experience, technology stack, developer team size, number of customers, turnover in last 3 years, security protocols, suggested infrastructure, and awards received. The document provides responses for each requirement, such as 4 years of B2C experience, open source technology, 80+ developers with 3-7 years experience, 20 active customers, and recognition as Digital Agency of the Year in 2016.

Uploaded by

Gurucharan K S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Company Name: AMBAB INFOTECH PVT.

LTD
Company Address: 506, Sej Plaza, Malad, Marve Road, Malad West
City: Mumbai State: MH Zip: 400064
Representative Name: Yazdan Irani Contact Number: 97736 97966
Email: [email protected]

SL No Critical Requirements
1 No. of years of experience ( B2C implementation )
2 Customers mix - B2B & B2C (if applicable)
3 Mix of Indian and International customers (where applicable)
4 Tech stack - Proprietary or Licensed
5 Size of the Developer team
6 Average years of experience - Developer team
7 No. of Active Customers (Tie-up with Active customers for the last 3 years)
8 Total No. of Customers (Since Inception)
9 Mix of Retainer v/s Project based clients (%) from Active base
10 5 Active Customers contact details
11 Ownership info
12 Turn Over (last 3 years)

13 Security level Architecture / Protocal (Compiance, Certificate etc…)


14 Training about the Platform for Store staff & Marketing team (usage)
15 Tech Infrastructure & Architecture suggested

16 Awards & Recognition (Year wise)


VENDOR INFORMATION SHEET

Company Name: ANS Digital private li


Company Address:
Zip: 400064 City: Delhi
7966 Representative Name: Adity
Email: [email protected]

Vendor Information
SL No
13 1
Yes 2
Yes 3
Open source 4
80+ 5
3-7 years 6
20 7
100+ 8
Retainer 60% and Project 40% 9
Surely will be Provided 10
Pvt. Ltd Co. 11
A.Y 2018-19 - 90,976,175.A.Y 2019-20 - 9,96,65,425 , A.Y 2020-21 -
12
12,67,51,337 (Projected)
We have certified Engineers and follow the necessary security protocols 13
Will be provided 14
Magento 2.4 CE with Hosting on AWS (or any other cloud platform) 15
Digital Agency of the Year 2016, Clutch - Top Ecommerce Developer 2018
16
(India)
VENDOR INFORMATION SHEET

Company Name: ANS Digital private limited


Company Address:
City: Delhi State: Delhi Zip:
Representative Name: Aditya Sharma Contact Number: 9582500412
Email: [email protected]

Vendor Information
Critical Requirements
No. of years of experience ( B2C implementation ) 4
Customers mix - B2B & B2C (if applicable) Yes we have both
Mix of Indian and International customers (where applicable) Yes, we have both
Tech stack - Proprietary or Licensed Proprietary
Size of the Developer team
Average years of experience - Developer team
No. of Active Customers (Tie-up with Active customers for the last 3 years)
Total No. of Customers (Since Inception)
Mix of Retainer v/s Project based clients (%) from Active base
5 Active Customers contact details
Ownership info
Turn Over (last 3 years)

Security level Architecture / Protocal (Compiance, Certificate etc…)


Training about the Platform for Store staff & Marketing team (usage)
Tech Infrastructure & Architecture suggested

Awards & Recognition (Year wise)


Section

Customer Flow
Order Management System

Omnichannel
Omnichannel

NPS

Store locator

Training and webinars (May not be relevant for BOSE)

Catalogue Management
Dynamic Pages

Static Pages

CMS

Integrations
Reports
AMBAB

Out of the Box / TAT


Description
Customised (for Customization)

View products OOTB


Search products (elastic search) OOTB

View offers OOTB


Add products to cart OOTB

Suggested accessories in checkout Customised 3

Recommendation engine to add suggested products to cart Customised


Facility for admin to add products to recomentation list OOTB

AI based recommendation Customised


View all offers product page OOTB
Single page checkout OOTB

Guest checkout OOTB


Offer flow
1) A user navigates to the PDP page
2) Offers need to be shown in PDP - Which are specific for the
Product
2.1) These offers may be EMI based Offers
2.2) These offers may be Offers created at CRM
2.3) These offers can be bundle offers
3) User can select one or more offers based on terms and conditions
4) Proceed to checkout OOTB and
5) Total discount / offer benefit should be visible in checkout page Customised 2

Compare page for products in Product page and Category page OOTB

GST details t be captured in order checkout.


Option for customers to add GST details if available.
Same should be flagged separately in order management for GST
billing Customised 4
Coupon and Voucher acceptanace on ecommerce OOTB
Coupon creation functionality for admin OOTB

Advance flow in case of no stock


1) Customer views the products not in Stock
2) They click on product and see that there is an advance booking
available
3) They place an advance order of a certain value
4) Once the stock arrives for advance booking, the user needs to be
intimated
5) Order to be processed on confirmation
6) There needs to be a report which gives insight into advance
booking orders, message sent and the day in which it was
completed Customised 4
Order cancelation with 2 step authentication from operations
executive and finance team Customised 3
Trade in functionality.
Third party integration if required to process trade in Customised

Functionality for customer to track order status from account


page. Customised 3

View orders OOTB


Process orders OOTB

Schedule shipment OOTB


Check order status based on order id, customer name, date range,
status. OOTB

Pinelabs integration for fulfillment and IMEI validation Customised 3


Fulfill orders from store / WH Customised

Single view of the customer Customised

Offers available for ecom and store customers Customised

Posibility to place order on ecommerce and store and fulfilment at


store or delivered in either case. Customised

Cross store ordering of products Customised


Loyalty points - reddemable offline and online Customised 15

Endless Aisle: Single view of inventory at any store and


ecommerce Customised
Auto NPS mail & SMS Customised
NPS reports Customised 5
Store locations with dropdown filter for state and city. Customised 4

Functionality to browse through training calendar. NA

Book virtual / instore classes. NA

View recordings from previous sessions. NA

    Bulk Upload/Download -Products, Attributes, Product images,


videos, etc OOTB

    File Manager / Data storage - Store and access product images,
videos.,etc OOTB
    Auto sharing of product status or all uploaded product list on
weekly basis. OOTB

    Highlight product with missing / incorrect details. OOTB


    MOP - MOP changes in ERP to be automated

    Deactivation or editing of products in bulk. OOTB

    Bulk upload of offer details on PDP (SKU Level & Sub-
Category Level) OOTB

    Update Meta tags and alt tags for PDPs from catalogue
management account. OOTB
    Product wise list of ongoing and past offers. OOTB
    Banner - Need banner sort option - Created date, banner end date
& delete option. OOTB
    Inactive or EOL products auto deactivation - All products with
EOL (End of Life) having zero stock in ERP should automatically
get deactivated from Ecommerce
    Product Reports -with Category, Sub Category, Price, SKU,
Product Type, Product status (Active/Inactive) & Product
Availability (Stock/Out of stock). OOTB
    Home Page OOTB
    Category Page OOTB
    Product Page OOTB
    Checkout Page OOTB
    Login Page OOTB
    Offers Page OOTB
    Thankyou page OOTB

    Customer Account Page: My Orders (check status, raise a query,


cancel order), My Address, Loyalty Points, Offers for You OOTB
    Why Imagine OOTB
    Terms and Conditions OOTB
    Privacy Policies OOTB
    FAQs OOTB
    Security OOTB
To create landing pages for campaigns OOTB
To create forms and static pages as required OOTB

Blog section with custom template Customised 3

CRM Customised 15

ERP (Inventory Management) Customised 15


Hotjar Customised 2

Conversational Commerce (if it’s not part of the CRM) Customised


EMI calculator Customised

Cashify for tradein Customised

Pinelabs for Apple Affordability Customised

Order placement with Affordability through Pinelabs. Customised


IMEI validation Customised 3
EMI Calculator Customised 3
    Order summary reports OOTB
    Product / SKU performance reports OOTB
    Catalogue manager reports -with Category, Sub Category, Price,
SKU, Product Type, Product status (Active/Inactive) & Product
Availability (Stock/Out of stock). OOTB
    Fulfilment report: Order aging report, average fulfilment time,
fulfilled orders summary. OOTB

87
OOTB Features configuaration and set-up Effort with 2 PG and 2
LP 60
Omnichannel: Click and collect with Ambab OMS Module (web
based) 130
Customised Dev Efforts 87
UI - 3 design iterations with one common template for all CMS
pages 20
FE 60
BA 58.8
QA 44.1
Infra 5
Total in Man-days 464.9
Total in Man-months 23.245
Cost in INR 3,719,200
BAB GREENHONCHOS ANS Co

Out of the Box / TAT Out of the Box /


Remarks Remarks
Customised (for Customization) Customised

Out of box
(Assumption this is
the PDP page , CLP
Available page view)
Available Out of box
Out of box, offer
specific pages can
Available be created
Available Out of box

on cart its available


as crossell product Out of box, this is
on checkout we need OMS wise
to customise 7 work-days (Unicommerce)

will be able to share


the effort basis the Out of box,
understanding of the Standard offering,
partner offering Available basis fixed rules
Available 2 days Out of box

will be able to share


the effort basis the
understanding of the
partner offering Available
Available Out of box
Available Out of box
Out of box,
recommended that
Available guest be registered
Offers can be shown
at the PDP page,
however since some
of the offers listed These options are
here need to come based on they
from third-parties Payment gateway
(payment gateway, selected, all features
CRM, etc.), these like EMI are
need to be discussed applied during
Offer details on in detail before checkout payment
product page giving an ETA. level

These can be static


pages, product
comparison wise.
For dynamic pages
custom
development
7 work-days needed

for paid plugin


integration and
configuration 2 work-days
Out of box

This can be tackled,


This flow needs to be we can create items
discussed, especially for INR 1,
the flows around whenever it stocks
placing order with out. Whenver stock
the Booking comes, orders can
Amount, and then a be processed
possible refund (in manually and
Advance order for case of extra charge) payment link will
paid plugin or additional be sent by the
integration and payment (in case of Ample team.
configuration Available less charge).
Order can be
cancelled by an
authorized Ops team
executive. However,
adding a 2-step
authentication on top This is done
of the login system manually, not built
for this feature will in
Available require 3 work-days

need more details Need more clarity Need more clarity

Yes, this data flows


shipping partner via OMS to our
order tracking API platform. Happens
implementation Available currently.

Available Out of box


Available Out of box

Right now the orders


are pushed into
Logistics Partner
immediately. But the
feature to schedule a
shipment will take 3
work-days Out of box

Available Out of box


To be confirmed
Need more details to from OMS
need work flow give a TAT (unicommerce)
Available Out of box

Need more info

Need more info.

Available

10 work-days
Available

Available
Available
To integrate plugin Available
Available Out of box
Need more details of
this feature
Need more details of
this feature
Need more details of
this feature
Out of box (Videos
hosted on youtube
Available of gumlet)
Out of box (Videos
hosted on youtube
Available of gumlet)

Available Need more clarity


This is done
manually
Available
Need to understand Need clarity Need more clarity
Out of box, done
via excel bulk
Available upload
Out of box, done
via excel bulk
Available upload
Out of box, done
via excel bulk
Available upload
Need clarity Out of box

Available Out of box

2 work-days
Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box

Available Out of box


Available Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box
Available Out of box

Specialized blogging
platform (like
WordPress) is
recommended, which
has deep integration
plugin integration Available with KartMax. Out of box
Need to understand Deep integration
the touchpoints with EasyRewardz
Third-party ERP like
- Unicommerce,
need workflow Available SAP, etc.
Available
Need to understand
what the partner is
offering
Available

Available Need clarity

Available Need clarity

Need clarity
3 work-days
need reference ? Available
Available Out of box
Available Out of box

Out of box via


Available OMS
Out of box via
Available OMS
Total dev efforts for
customised tasks

Dev effort
Complete effort with
UI, FE, BE and QA
ANS Commerce

TAT
Remarks
(for Customization)

Custom, 3rd party integration like


Box.ai,etc

Also depends on the OMS


This will require extra effort if you
want to calculate the final amount
on checkout page only. Otherwise,
this happens on the PG side

Needs to be developed
specifically.

Can be developed. We currently


do not give the breakup. Need
more clarity.

We can create the Pre- booking


module for you if needed.
Can be developed if needed.

This is CRM functinality or


Loyalty system functionality. Via
3d party integration
This is CRM functinality or
Loyalty system functionality. Via
3d party integration
This is CRM functinality or
Loyalty system functionality. Via
3d party integration
This is CRM functinality or
Loyalty system functionality. Via
3d party integration
This is CRM functinality or
Loyalty system functionality. Via
3d party integration
This is CRM functinality or
Loyalty system functionality. Via
3d party integration

Can be developed

Can be developed

Can be developed

Done via OMS integration with


ERP
Loyalty points done via 3rd party
integration. We have Eazyrewardz
integrated

Yes, we can integrate

Yes, we can integrate


Yes, we can integrate

Yes, via 3rd party


Yes, can be developed
Needs to be integrated and
developed
Needs to be integrated and
developed
Needs to be integrated and
developed
Needs to be integrated and
developed
Yes, can be developed
SL Nos

7
VENDOR EVALUATION SHEET

Omni Channel Requiremnts for SCM

Ability to create store wise login

Map store reps to the login and change management

Ability to book a material with advance payment when stock is not available. We should be able to define which prod
advances and not all

One or more warehouse linkages with logic to choosing the pick up WH when the order comes in

WMS – real time stock visibility. Visibility of advance queues

Billing /POS system integration

Payment gateway integration with ERP


AMBAB GREENHONCHOS
Out of the TAT
Out of the Box / TAT
Remarks Box / (for Remarks
Customised (for Customization)
Customised Customization)

Customised 15 Available

Deep Change
Management for
store reps is not
available, need to
Customised 5 Available discuss it.

Needs a
Customised 3 discussion

Customised 10 Available

Need more
clarity on
Need to Understand Available "advance queues"

Needs a
Customised 20 discussion
Needs a
Need to Understand discussion
53 The effort for the
tasks mentioned
above have been
considered under the
omnichannel effort
overall. POS
integation effort of
20 days (i.e.INR 1.6
lacs + GST)
has to be considered
separately
ANS Commerce

Out of the Box / TAT


Remarks
Customised (for Customization)

Can be developed,
exac t scope needed
for TAT

Can be developed,
exac t scope needed
for TAT

Can be tacked in a
different way,
possible via INR 1 pre-order module can
listing be developed
Out of box via
OMS

Out of box via


OMS
This is done via
Loyalty partner, not
by us

Need more clarity

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