MPC 50 SM

REVISION 0
MultiPASS C50 H12-1033 230V EC

MultiPASS C50 H12-1034 230V UK
MultiPASS C50 H12-1035 230V GER
MultiPASS C50 H12-1037 230V FRN
MultiPASS C50 H12-1038 230V AUS
MultiPASS C50 H12-1039 230V AE
HANDSET KIT
FEB. 1998 HY8-10AH-000

COPYRIGHT  1998 CANON INC. CANON MultiPASS C50 FEB. 1998 PRINTED IN JAPAN (IMPRIME AU JAPON)
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products are sold. For this
reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in
products. When changes occur in applicable products or in the content of this manual, Canon will release
technical information as the need arises. In the event of major changes in the contents of this manual over a long
or short period, Canon will issue a new editions of this manual.
The following paragraph does not apply to any countries where such provisions are
inconsistent with local law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the individual
companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied,
reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc..
Copyright © 1998 by Canon Inc.

CANON INC.
Office Imaging Products Technical Support Dept. 2
5-1 Hakusan 7-Chome, Toride-city, Ibaraki 302-0023, Japan
DTP System
This manual was produced on an Apple Macintosh® personal computer, final pages were printed on Canon
SUPER LASER SHOT B406 PS.
All graphics were produced with Macromedia FreeHand®.
All documents and all page layouts were created with QuarkXPress®.
I. MEANING OF MARKS
The marks used in this manual have the following meanings.
Mark Meaning
States a precaution to be taken to prevent danger to personnel, damage to the product, or

damage to electronic components by discharge of static electricity. for example.
States a precaution to be taken to prevent damage to electronic components by

electrostatic discharge.
Informs you of fire-related cautions.
Informs you that the plug must be removed from the power outlet before starting an
operation.
Gives useful information to understand descriptions.
NOTE
Indicates sections to be read to obtain more detailed information.
REFERENCE
I
II. ABOUT THIS MANUAL
This manual is divided into five parts, and contains information required for servicing the product.
Part 1: Facsimile
This section describes the facsimile function of the respective product.
Part 2: Printer
This section describes the printer function of the respective product.
Each of the above parts is further divided into the following four chapters:
Chapter 1: General Description

This part explains product specifications and the how to service the unit safely. It is very important, so
please read it.
Chapter 2: Technical Reference

This part explains the technical theory of the product.
Chapter 3: Maintenance and Service

This part explains how to maintain the products for adjustment and troubleshooting and service
operations and service switches.
Chapter 4: Appendix
This part explains the informations of the optional products and user data flow.
• For more details of user operations and user reports, see the separate volume of USER'S
GUIDE.
• Procedure for assembly/disassembly and greasing points are not given in this manual.
See the illustrations in the separate volume of PARTS CATALOG.
REFERENCE • Detailed description of each SSSW/parameter is not given in this manual except the new
SSSWs/parameters added to this model.
See G3 Facsimile Service Data Handbook (supplied separately) for details them.
• See the G3 Facsimile Error Code List (Rev.1, supplied separately) for details of the
error codes not shown in this manual.
• Detailed description of connector Locations and Signal Descriptions in not given in this
manual.
See the Circuit Diagram for details them.
II
III. REVISION HISTORY
REVISION CONTENT
0 Original
III
IV. TABLE OF CONTENTS
Part 1: Facsimile
Page Chapter 1: General Description
1- 1 1. FEATURES
1- 1 1.1 Overview
1- 2 2. SPECIFICATIONS
1- 2 2.1 General Specification
1- 2 2.2 Communication Specification
1- 3 2.3 Scanner Specification
1- 5 2.4 Printer Specification
1- 7 2.5 Copy Specification
1- 8 2.6 Function
1 -11 3. OVERVIEW
1 -11 3.1 External View
1 -14 3.2 Operation Panel
1 -18 3.3 Consumables
1 -18 3.3.1 BJ cartridge and ink cartridge and BJ cartridge container
1 -20 3.3.2 Print media
1 -22 4. DIMENSIONS
1 -23 5. SAFETY & PRECAUTIONS
1 -23 5.1 Personnel Hazards
1 -25 5.1.1 Electrical shock
1 -25 5.1.2 High-temperature parts
1 -26 5.1.3 Fire hazards
1 -26 5.1.4 Moving parts
1 -26 5.1.5 Preventing ink stains
1 -27 5.2 General Cautions
1 -27 5.2.1 Unit cautions
1 -32 5.2.2 BJ cartridge cautions
1 -40 5.2.3 Ink cartridge cautions
1 -42 5.3 Servicing Cautions
1 -42 5.3.1 Damage from static charge
1 -42 5.3.2 Scanner unit
1 -43 5.3.3 Print assembly
1 -45 5.3.4 Paper feed section
1 -45 5.3.5 Control boards
1 -46 5.3.6 Opening the upper cover
1 -47 5.4 Data-related precautions
1 -48 5.4.1 Data in the image storage memory (DRAM)
1 -49 5.4.2 Data in the control processing memory (SRAM)
1 -50 5.4.3 Data in the EEPROM
1 -52 5.4.4 SCNT board replacement precautions
IV
1 -53 5.4.5 Data initialization through service operation
1 -54 5.5 Protective Mechanism
1 -54 5.5.1 Data battery backup function
1 -54 5.5.2 BJ cartridge maintenance features
1 -55 5.5.3 Heat protection mechanism
1 -55 5.5.4 Overcurrent protection
1 -56 5.5.5 Lightning protection
1 -56 5.5.6 Power leakage protection
1 -57 6. QUALIFICATION REQUIRED FOR INSTALLATION WORK

2- 1 1. COMPONENT LAYOUT
2- 3 2. SCANNER MECHANISM
2- 6 3. PAPER SUPPLY MECHANISM
2 -11 4. PRINTER SECTION
2 -18 5. BJ CARTRIDGE
2 -18 5.1 Structure
2 -21 5.2 BJ Head Driver Block Diagram
2 -23 5.3 Printing Signal
2 -25 6. ELECTRIC CIRCUIT
2 -25 6.1 Component Block Diagram
2 -26 6.2 Circuit Board Components
2 -29 6.3 Flow of Image Signals
2 -32 7. COMMUNICATION SYSTEM OPERATIONS
2 -32 7.1 FAX/TEL Switching
2 -32 7.1.1 Settings
2 -32 7.1.2 Parameters
2 -33 7.2 Answering Machine Connection
2 -33 7.2.1 Settings
2 -33 7.2.2 Parameters
2 -34 8. NEW FUNCTION
2 -34 8.1 Color Scanning Ability
2 -34 8.1.1 Contact sensor specifications
2 -35 8.1.2 Reading color documents
2 -35 8.1.3 Reading black & white documents
Chapter 3: Maintenance & Service

3- 1 1. MAINTENANCE LIST
3- 1 1.1 Consumables
3- 1 1.2 Cleaning
3- 2 1.3 Periodic Inspection
3- 2 1.4 Periodic Replacement Parts
3- 2 1.5 Adjustment Items
V
3- 3 1.6 General Tools
3- 3 1.7 Special Tools
3- 4 2. HOW TO CLEAN PARTS
3- 4 2.1 Main Unit Outer Covers
3- 4 2.2 Separation Roller
3- 4 2.3 Document Feed/Eject Roller
3- 4 2.4 Separation Guide
3- 4 2.5 Scanning Glass (Contact Sensor)
3- 4 2.6 White Sheet
3- 4 2.7 Printer Platen
3- 6 3. ADJUSTMENT
3- 6 3.1 CS LED Lights-on Duration Adjustment
3- 7 3.2 Vertical Alignment Correction
3 -10 3.3 Head Gap Adjustment
3 -14 4. TROUBLESHOOTING
3 -14 4.1 Troubleshooting Index
3 -15 4.2 Errors Shown on the Display
3 -15 4.2.1 User error message
3 -19 4.2.2 Error codes
3 -26 4.3 Errors not Shown on the Display
3 -26 4.3.1 General errors
3 -27 4.3.2 Printing problem
3 -29 4.3.3 Scanning problem
3 -31 5. SERVICE SWITCHES
3 -31 5.1 Hardware Switches
3 -32 5.2 Service Data Setting
3 -32 5.2.1 Service data overview
3 -33 5.2.2 Service data registration/setting method
3 -34 5.2.3 Service data setting
3 -41 5.2.4 Explanation of service data
3 -42 5.2.5 New SSSWs/parameters added to this model
3 -52 6. TEST FUNCTIONS
3 -52 6.1 User Test Print Functions
3 -52 6.1.1 Nozzle check
3 -53 6.2 Service Test Functions
3 -53 6.2.1 Test mode overview
3 -54 6.2.2 Test mode flowchart
3 -55 6.2.3 D-RAM tests
3 -55 6.2.4 CS tests
3 -56 6.2.5 PRINT test
3 -58 6.2.6 Modem and NCU tests
3 -61 6.2.7 Faculty tests
3 -66 7. SERVICE REPORT
VI
3 -66 7.1 Report Output Function
3 -66 7.1.1 User report output functions
3 -68 7.1.2 Service report output functions
3 -76 8. WIRING DIAGRAM
3 -76 8.1 Wiring Diagram
3 -77 8.2 Connector Name and Signal Descriptions
Chapter 4: Appendix
4- 1 1. INSTALLATION
4- 1 1.1 Setting Up
4- 1 1.2 Checking Operations
4- 2 2. OPTION
4- 2 2.1 HANDSET KIT
4- 8 3. USER DATA FLOW
4- 8 3.1 USER DATA FLOW (by Operation Panel)
4 -10 3.2 USER DATA FLOW (by MultiPASS Desktop Manager)
4 -15 3.3 SPECIAL MODE FLOW (by Operation Panel)
4 -17 4. MAKER CODE
INDEX
VII
Part 2: Printer
1- 1 1. FEATURES
1- 2 2. SPECIFICATIONS
1- 2 2.1 Basic Specifications
1- 5 2.2 Interface Specifications
1 -10 3. OVERVIEW
1 -10 3.1 Interface Connector
1 -11 3.2 Printer Operation Panel
1 -12 4. SAFETY & PRECAUTIONS
1 -12 4.1 Personnel Hazards
1 -12 4.2 General Cautions
1 -12 4.2.1 Connecting the interface cable
1 -12 4.2.2 Data lost when power cord is pulled out
1 -12 4.2.3 Data reset
1 -13 5. RESTRICTIONS

2- 1 1. THEORY OF OPERATIONS
2- 1 2.1 Outline
2- 2 2.2 Mechanical Overview
2- 3 2.3 Data Flow
2- 4 2.4 Printing
2- 5 2.5 Circuit Overview
2- 5 2.5.1 Printer circuit
2- 7 2.6 720 dpi Printing/Smoothing Feature
2- 7 2.6.1 Canon extension mode
2- 7 2.6.2 Emulation mode
2- 8 2.7 Printing Modes
2- 8 2.7.1 Printing mode
2- 8 2.7.2 Photoprint mode
2 -10 2.8 Optimum Printing Direction Control
2 -10 2.9 Ink Smear Control
2 -11 2.10 Bi-Centronics Interface
2 -11 2.10.1Functions
2 -12 2.10.2Structure

3- 1 1. MAINTENANCE LIST
3- 1 2. HOW TO CLEAN PARTS
3- 1 3. ADJUSTMENT
3- 2 4. TROUBLESHOOTING
3- 2 4.1 Errors Shown on the Display
VIII
3- 2 4.1.1 User error message
3- 2 4.1.2 Error codes
3- 3 4.2 Errors not Shown on the Display
3- 5 5. SERVICE OPERATION FUNCTION
3- 5 5.1 Report Output Function
3- 5 5.2 Service Data
3- 5 5.3 Test Functions
3- 5 5.3.1 User test functions
3- 6 5.3.2 Hexadecimal dump print
3- 7 6. WIRING DIAGRAM
3- 7 6.1 Wiring Diagram
3- 7 6.2 Connector Location and Signal Description
3- 7 6.2.1 SCNT board
Chapter 4: Appendix
4- 1 1. INSTALLATION
4- 2 1.1 Choosing a Location for the Printer
4- 3 1.2 Connecting the Printer to the Computer
IX
V. ILLUSTRATION INDEX
Part 1: Facsimile
1- 4 Figure 1- 1 Scanning Range
1- 6 Figure 1- 2 Printing Range
1 -11 Figure 1- 3 External View (1)
1 -12 Figure 1- 4 External View (2)
1 -14 Figure 1- 5 Operation Panel (1)
1 -18 Figure 1- 9 Consumables (1)
1 -19 Figure 1- 10 Consumables (2)
1 -20 Figure 1- 11 Print Media (1)
1 -21 Figure 1- 12 Print Media (2)
1 -22 Figure 1- 13 Dimensions
1 -23 Figure 1- 14 Personnel Hazards (1)
1 -24 Figure 1- 15 Personnel Hazards (2)
1 -38 Figure 1- 16 Unpacking the BJ Cartridge
1 -39 Figure 1- 17 Ink Path Cartridge
1 -40 Figure 1- 18 Removing Cartridge Cap
1 -41 Figure 1- 19 Ink Outlet
1 -43 Figure 1- 20 Print Assembly Precautions
1 -46 Figure 1- 21 Opening the Upper Cover
1 -47 Figure 1- 22 Memory IC and Backed up Devices
1 -51 Figure 1- 23 Waste Ink Absorber
1 -53 Figure 1- 24 All Clear

2- 1 Figure 2- 1 Mechanical Layout
2- 2 Figure 2- 2 Electrical System Layout
2- 3 Figure 2- 3 Document Feed Section
2- 6 Figure 2- 4 Paper Feed Section
2- 8 Figure 2- 5 Paper Feed Motor Drive Switching
2- 9 Figure 2- 6 Paper Separation Mechanism
2 -11 Figure 2- 7 Printer Section
2 -13 Figure 2- 8 Purge Unit
2 -13 Figure 2- 9 Pump Operation State Detection
2 -16 Figure 2- 10 Ink Empty Detection
2 -19 Figure 2- 11 Nozzle Arrangement
2 -19 Figure 2- 12 Black BJ Cartridge Structure
2 -20 Figure 2- 13 Color BJ Cartridge Structure
X
2 -20 Figure 2- 14 Photo BJ Cartridge Structure
2 -22 Figure 2- 15 BJ Head Driver Block Diagram (Black BJ Cartridge)
2 -22 Figure 2- 16 BJ Head Driver Block Diagram (Color BJ Cartridge)
2 -23 Figure 2- 17 Printing Sequence (Black BJ Cartridge/HQ Mode)
2 -24 Figure 2- 18 Printing Signals (HQ Mode)
2 -25 Figure 2- 19 Block Diagram
2 -29 Figure 2- 20 G3 Transmission Image Signal Flow
2 -30 Figure 2- 21 G3 Reception Image Signal Flow
2 -31 Figure 2- 22 Color Copy Image Signal Flow
2 -35 Figure 2- 23 Contact Sensor

3- 5 Figure 3- 1 Cleaning Location
3- 6 Figure 3- 2 CS LED Lights-on Duration Adjustment Operation
3- 7 Figure 3- 3 Printing the Test Pattern
3- 7 Figure 3- 4 Test Pattern Sample
3- 8 Figure 3- 5 Correct Test Pattern
3- 8 Figure 3- 6 Sample Test Pattern with Vertical Misalignment
3- 9 Figure 3- 7 Vertical Line Misalignment Correction Procedure
3 -10 Figure 3- 8 Headgap
3 -11 Figure 3- 9 Adjustment Preparation
3 -12 Figure 3- 10 Head Gap Adjustment (1)
3 -13 Figure 3- 11 Head Gap Adjustment (2)
3 -19 Figure 3- 12 Service Error Code Display
3 -27 Figure 3- 13 Paper Feed Motor/Carriage Motor/Document Feed Motor Connector
3 -28 Figure 3- 14 Defective Pattern (Sample)
3 -31 Figure 3- 15 Side Switch Location on NCU Board
3 -31 Figure 3- 16 Slide Switch Settings
3 -33 Figure 3- 17 Service Data Setting Method
3 -34 Figure 3- 18 Service Data (page 1)
3 -41 Figure 3- 24 Bit Switch Display
3 -41 Figure 3- 25 How to Read Bit Switch Tables
3 -52 Figure 3- 26 Nozzle Check Pattern
3 -54 Figure 3- 27 Test Mode
3 -55 Figure 3- 28 D-RAM Test
3 -56 Figure 3- 29 Print Test Pattern Check
3 -57 Figure 3- 30 Print Pattern Sample
3 -60 Figure 3- 31 CNG and DTMF Signal Reception Tests
XI
3 -62 Figure 3- 32 Sensor Tests
3 -64 Figure 3- 33 Operation Panel
3 -67 Figure 3- 34 Memory Clear List
3 -69 Figure 3- 35 System Data List (page 1 ~ page 4)
3 -70 Figure 3- 36 System Data List (page 5 ~ page 6)
3 -71 Figure 3- 37 System Dump List (1/2)
3 -73 Figure 3- 38 System Dump List (2/2)
3 -74 Figure 3- 39 Service Error Tx Report
3 -75 Figure 3- 40 Service Error Activity Report (receiving)
3 -76 Figure 3- 41 Wiring Diagram
Chapter 4: Appendix
4- 8 Figure 4- 1 User Menu Settings (1/7)
4- 9 Figure 4- 2 User Menu Settings (2/7)
4 -10 Figure 4- 3 User Menu Settings (3/7)
4 -15 Figure 4- 8 Special Mode Settings
4 -17 Figure 4- 9 Maker Code
XII
Part 2: Printer
1- 4 Figure 1- 1 Printing Range
1- 6 Figure 1- 2 Signal Circuits
1- 9 Figure 1- 3 Interface Timing
1 -10 Figure 1- 4 Interface Connector

2- 1 Figure 2- 1 Printer Outline
2- 3 Figure 2- 2 Data Flow (image)
2- 4 Figure 2- 3 Character Printing
2- 5 Figure 2- 4 Printer Circuit Block Diagram
2- 7 Figure 2- 5 720 dpi Printing/Smoothing Feature
2 -13 Figure 2- 6 Nibble Mode Facsimile to Host Data Transfer

3- 6 Figure 3- 1 Hexadecimal Dump Print (Sample)
3- 7 Figure 3- 2 SCNT Board
Chapter 4: Appendix
4- 2 Figure 4- 1 Location for the Printer
4- 3 Figure 4- 2 Attaching the Ferrite Core
4- 3 Figure 4- 3 Connecting the Interface Cable
XIII
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XIV
Part 1
Facsimile
Chapter 1
General
Description
1. FEATURES
1.1 Overview
This product is a G3 transreceiving facsimile based on the ITU-T recommendation. It can
be used in telephone networks.
*: This mark indicates new function.
Excellent print quality
The high-performance print head offers 360 × 360 dot per inch (dpi) resolution for text and
graphics.
Automatic switching between fax and voice calls

Fax/telephone switching allows you to receive fax messages and normal phone calls on a
single line.
BJ cartridge REFER TO PAGE 2-18.

The BC-20 and BC-21/BC-21e BJ cartridges provide excellent print quality for crisp, clean-
looking documents.
Convenient paper handling

The paper tray holds up to 100 sheets of plain letter, legal, or A4 paper, and the automatic
document feeder can hold up to 20 letter-size, A4-size or 10 legal-size pages.
Simple maintenance
The replaceable ink cartridge contains the ink and the print head. When it runs out of ink,
simply replace it.
Ink detection function REFER TO PAGE 2-16.

This model has a new ink detection function. After each received page is printed, ink is
ejected in front of a photosensor, so that the machine can detect whether there is ink
remaining or not.
Copy function
This machine can make up to 99 black and white (including halftones) copies of a document
at a time, at a rate of up to three copies per minute.
It can also make one color copy at a time at a rate of ten minutes per copy.
Full-color and 256-level gray-scale (for PC) REFER TO PAGE 2-34.

By using the settings in the MultiPASS Desktop Manager software, you can scan photos in
full color or with 256 levels of gray, rather than just in black and white, ensuring that photos
are reproduced as clearly as
possible.
High-resolution scanning
This machine can scan documents at true resolutions of 30 ~ 300 dpi, or
electro-enhanced resolutions of 301 ~ 600 dpi.
1-1
Part 1: Facsimile
2. SPECIFICATIONS
2.1 General Specification
Type Desktop
Body colour Art gray
Power source 180 ~ 264V AC, 48 ~ 62 Hz,
Power consumption standby 8.7 W / Max. 48 W (when 100% black copy)
Usage environment. 50.0°F ~ 90.5°F (10°C ~ 32.5°C), 20%~85% RH,
532 ~ 760 mmHg (709 ~ 1013 hPa)
Horizontal ±3° or less
Operating noise Measured in accordance with ISO standards
Standby :35 dB(A) or less
Operating :47dB(A) or less
Dimensions (W ✕ D ✕ H) 15.75" × 14.37" × 8.07" (400 mm × 365 mm × 205 mm)
(Not including Trays)
18.98" × 14.37" × 8.07" (482 mm × 365 mm × 205 mm)
(Including Handset)
Weight 13.23 lbs (6.0 kg)Including trays
2.2 Communication Specification
Applicable lines PSTN (Public Switched Telephone Network)

PBX (Private Branch eXchange)
Applicable Services Mercury (UK), Econophone (SPAIN), Hong Kong
Telephone (HK), NET SWITCH (AUSTRALIA)
Handset HANDSET KIT (Option)
Transmission method Half-duplex
Transmission control protocol ITU-T T30 binary protocol/ECM protocol
Modulation method
G3 image signals ITU-T V.27ter (2.4k, 4.8k bps)
ITU-T V.29 (7.2k, 9.6k bps)
ITU-T V.33 (12k, 14.4k bps)
ITU-T V.17 (TC7.2k, TC9.6k, 12k, 14.4k bps)
G3 procedure signals ITU-T V.21 (No.2) (300bps)
(With automatic fallback function)
Coding ITU-T T.4 Coding method (MH, MR)
ITU-T T.6 Coding method (MMR)
Error correction ITU-T T30 (ECM)
Transmission time ECM MMR Approx. 6 sec. (Standard mode)
ECM MR Approx. 9 sec. (Standard mode)
(Canon FAX Standard Chart No. 1)
Canon express protocol (CEP) None
1-2
Time required for transmission protocol
Pre-message Post-message Post-message

Protocol *1 Protocol *2 Protocol *3
Mode (between pages) (after pages)
Standard/Fine approx.12 sec. approx.4 sec. approx.3.5 sec.
*1 Time from when other facsimile is connected to the line until image transmission begins.
*2 Post-message (between pages): Time from after one document has been sent until
transmission of the next document starts if several pages are transmitted.
*3 Post-message (after last pages): Time from after image transmission is completed until
line is switched from facsimile to telephone.
Minimum transmission time 10 msec (MH,MR), 0 msec (MMR)
Transmission output level from 0 to -15 dBm
Receive input level from -3 to -43 dBm
Modem IC R144EFXL
2.3 Scanner Specification

Type Sheets
ADF capacity Max. 20 sheets (A4/Letter)
Max. 10 sheets (Legal)
Effective scanning width Letter/Legal 8.42" (214 mm)
A4 8.19" (208 mm)
Scanning method Color contact sensor scanning method
Scanning line density & Scanning speed
Operation Mode Line density Motor step Scanning speed
interval
FAX Standard 8 dot/mm × 3.85 line/mm 150 dpi/step 7.5 msec/line*
(203.2 dpi × 97.79 dpi)
Fine 8 dot/mm × 7.7 line/mm 150 dpi/step 7.5 msec/line*
(203.2 dpi × 195.58 dpi)
Scanner Text (Binary) 150 dpi or less 150 dpi/step 5 msec/line
151~300 dpi 300 dpi/step 5 msec/line
Gray scale 150 dpi or less 150 dpi/step 7 msec/line
Full color 150 dpi or less 150 dpi/step 21 msec/line
Copy B&W 360 dpi 600 dpi/step 5 msec/line
Full color 360 dpi 600 dpi/step 33 msec/line
* Actual scanning is performed in 150 dpi increments at a rate of 5 ms/ line.
However, because 1 of every 3 lines scanned is discarded, the effective rate is 7.5 ms/ line.
Memory scanning Canon FAX Standard Chart No.1 scanning
Standard Max. 42 sheets
Scanner gradations grayscale; 8 bit, 256 gradations
color; R,G,B (8 bits each) full color capability
TWAIN Yes
Scanning density adjustment 3 density level (PC assisted)
Image modes Halftone (PHOTO mode)
Halftone (fax and copy) 64-gradation error diffusion system (UHQ)
Prescan Yes
1-3
Part 1: Facsimile
Scanning range
Sheet dimensions (W × L)
Maximum 8.50" × 39.3" (216 mm × 1000 mm)
Minimum 3.15" × 1.77" (80 mm × 45 mm)
Thickness
multiple pages: 0.002" ~ 0.005" (0.06 mm ~ 0.13 mm)
40~90 g/m2
single page: 0.002" ~ 0.017" (0.06 mm ~ 0.43 mm)
40~340 g/m2
Document leading edge

➂ ➀ ➃
SCANNING
DROP OUT RANGE ➄
SCANNING RANGE ➁
➅
Document trailing edge
Figure 1-1 Scanning Range
Item A4 Letter Legal

➀ Effective scanning width 8.09"~8.18" 8.33"~8.42" 8.33"~8.42"
(205.5~208 mm) (211.5~214 mm) (211.5~214 mm)
➁ Effective scanning length 11.54" 10.84" 13.84"
(290.0~296 mm) (272.4~278.4 mm) (348.6~354.6 mm)
➂ Left margin 0.04" ±0.14" 0.08" ±0.14" 0.08" ±0.14"
(1.0 mm ±3.5 mm) (2.0 mm ±3.5 mm) (2.0 mm ±3.5 mm)
➃ Right margin 0.04" ±0.14" 0.04" ±0.14" 0.04" ±0.14"
(1.0 mm ±3.5 mm) (1.0 mm ±3.5 mm) (1.0 mm ±3.5 mm)
➄ Top margin 0.08" ±0.08" 0.08" ±0.08" 0.08" ±0.08"
(2.0 mm ±2.0 mm) (2.0 mm ±2.0 mm) (2.0 mm ±2.0 mm)
➅ Bottom margin 0.08" ±0.08" 0.08" ±0.08" 0.08" ±0.08"
(2.0 mm ±2.0 mm) (2.0 mm ±2.0 mm) (2.0 mm ±2.0 mm)
Units are inches with mm shown in parentheses.
Document scanning width “A4/LTR” is set in service data #1 SSSW SW06,

bit4.
NOTE
1-4
2.4 Printer Specification
Printing method Bubble-jet ink on-demand

BJ Cartridge
Products name BC-20 Black BJ cartridge/BC-21 Color BJ cartridge/BC-22
Photo Color BJ cartridge
Product code F45-0561/F45-0571/F45-1141
Print head 128 nozzles/136 nozzles (Y:24, M:24, C:24, Bk:64)/136 nozzles
Ink cartridge (Ink tank) None/BCI-21 Color or BCI-21 Black/None
Valid period 1 year/half a year (since the seal was opened)/1 year
Storage conditions Temperature 32.0°F ~ 95.0°F (0°C ~ 35°C)
Humidity 35% ~ 85% RH
Ink Cartridge
Products name BCI-21 Black Ink Cartridge/BCI-21 Color Ink Cartridge
Product code F47-0731/F47-0741
Ink contains 9 ml/5 ml each of YMC
Ink detection Yes (Directly detects ink ejection )
Printing speed Approx. 5 pages/minute (in case of character print)
Printing resolution 360 dpi × 360 dpi (Normal print)
180 dpi × 180 dpi (Economy print*)
*Printing in a checkered pattern without printing vertical and horizontal adjacent dots.
Paper output tray stacking Approx. 50 sheets (when using the recommended paper)
Approx. 20 sheets (when raised output guides)
Paper tray
Paper supply method ASF (Auto Sheet Feeder)
Number of paper tray 1 tray : Legal/Letter/A4 (Universal )
Paper capacity Max. 0.40" (10 mm) thickness
plain paper (Approx. 100 sheets)
Recommended paper
KANGAS
Weight 80 g/m2
Paper size A4
Manufactured by KANGAS
NEUSIDLER Canon paper

Weight 80 g/m2
Paper size A4
Manufactured by NEUSIDLER
1-5
Part 1: Facsimile
Printing range
Paper dimensions (W × L)
Letter 8.50" × 10.98" (216 mm × 279 mm)
Legal 8.50" × 14.02" (216 mm × 356 mm)
A4 8.27" × 11.69" (210 mm × 297 mm)
Paper leading edge

➂ ➀ ➃
PRINTING DROP OUT RANGE ➄
PRINTING RANGE ➁
➅
Paper trailing edge
Figure 1-2 Printing Range
Item A4 Letter Legal

➀ Effective printing width 8.00"±0.12" 8.00"±0.12" 8.00"±0.12"
(203.2±3.0" mm) (203.2±3.0" mm) (203.2±3.0" mm)
➁ Effective printing length 11.20" 10.51" 13.47"
(287±3 mm) (269.4±3 mm) (345.6±3.5 mm)
➂ Left margin 0.13"±0.06" 0.25"±0.06" 0.25"±0.06"
(3.4±1.5 mm) (4.9±1.5 mm) (4.9±1.5 mm)
➃ Right margin 0.13"±0.06" 0.25"±0.06" 0.25"±0.06"
(3.4±1.5 mm) (4.9±1.5 mm) (4.9±1.5 mm)
➄ Top margin 0.12"±0.06" 0.12"±0.06" 0.12"±0.06"
(3.0±1.5 mm) (3.0±1.5 mm) (3.0±1.5 mm)
➅ Bottom margin 0.27"±0.12" 0.27"±0.12" 0.27"±0.12"
(7.0±3.0 mm) (7.0±3.0 mm) (7.0±3.0 mm)
Units are inches with mm shown in parentheses.
• The header and footer are printed in the printing range.

• The shaded area is included in the left and right margin errors of the paper
NOTE trailing edge.
• The printing range is set in user data "FAX PRINTER SETTING", "SELECT
PAPER SIZE".
1-6
2.5 Copy Specification
Color copy Yes

Multiple copy 99 copies (Black & white mode only)
Copy mode
Black & white B&W TEXT, B&W PHOTO
Color COLOR FINE, COLOR STANDARD, COLOR
SNAPSHOT
Copy resolution
Scanning Black & white 360 dpi × 360 dpi (direct copy)
8 dot/mm × 7.7 line/mm (memory COPY)
Color 360 dpi × 360 dpi (FINE or SNAPSHOT)
180 dpi × 360 dpi (STANDARD)
Printing 360 dpi × 360 dpi
Copy magnification ratio 100%, 90%, 80%, 70%
1-7
Part 1: Facsimile
2.6 Function
Dialling
Manual dialling Numeric button
Auto dialing Max. 120 digits
One-touch:6, Coded speed:50, Numeric button:1
Group dial Max.55 locations
Redial Numeric button redial function (Max. 120 digits)
Transmission
Broadcast transmission Max. 57 locations (One-touch:6, Coded speed:50, Numeric
button:1)
Delayed transmission Yes (PC Assisted)
Confidential Tx/Rx None
Relay broadcasting originating None
Relay broadcasting None
Reception
Dual Access Yes
FAX/TEL switching Yes
Method CNG, ROT (Re-Order Tone) detection
Message None (Except AUSTRALIA)
Pseudo CI None
Pseudo ring Yes
Pseudo ringback tone Yes
Reduction settings for reception Yes

Automatic reduction of reception images Yes (100%~70%)
Built-in Answering machine None
Answering machine connection Yes (Telephone answering priority type)
Remote reception Yes (Remote ID method)
Memory lock reception None
Reception printing in reverse order None
Polling
Polling transmission None
Polling reception None
1-8
Others
Closed network None
Direct mail prevention None
Reception printing in reverse order None
Memory box None
Memory backup
Backup contents Dial registration data, User data, Service data,
Time
Backup IC 256 kbit SRAM for control
Backup device Lithium battery 3.0V DC/600 mAh
Battery life Approx. 5 years
Image data backup None
Activity management Yes
a) User report
Activity management report (Every 20 transactions : always transmission and reception
together)
Activity report (sending/receiving)
One-touch speed dialling list (by SPECIAL MODE)
Coded speed dialling list (by SPECIAL MODE)
Group dialling list (by SPECIAL MODE)
Memory clear list
User’s data list (by SPECIAL MODE)
Multi activity report
b) Service report
System data list
System dump list
Error list
1-9
Part 1: Facsimile
Transmitting terminal identification Yes

Time
Management data Year/month/date/day/hour/minute (24 hour
display)
Precision ±90 sec per month
Display 1 row × 16 digits
Completion stamp None
Program key None
Telephone exchange function None
Speaker phone None
Demo print function None
HELP function None
1-10
3. OVERVIEW
3.1 External View
Front View
PAPER REST
SENDING DOCUMENT SUPPORT
PAPER GUIDE
AUTOMATIC DOCUMENT
FEEDER (ADF)
SHEET FEEDER
PRINTER COVER
DOCUMENT GUIDES
OPERATION PANEL
DOCUMENT SUPPORT FOR

SCANNED DOCUMENTS
OUTPUT TRAY OUTPUT TRAY EXTENSION
PAPER OUTPUT GUIDES
Figure 1-3 External View (1)
For the switches used for servicing, refer to Chapter 3: 5.1 Hardware Switches on
Page 3-31.
NOTE
1-11
Part 1: Facsimile
Rear View
TELEPHONE OPTIONAL
LINE JACK HANDSET/
TELEPHONE/
ANSWERING
POWER MACHINE JACK
CONNECTOR
MANUAL FEEDER BI-DIRECTIONAL PARALLEL PORT
Inside the Printer Cover
PAPER THICKNESS LEVER
CARTRIDGE HOLDER
Figure 1-4 External View (2)
1-12
The Handset (Option)

For a description of the optional handset components, see Chapter 4:
2.OPTION 2.1 HANDSET KIT.
1-13
Part 1: Facsimile
3.2 Operation Panel
The Operation Panel
3 LCD DISPLAY
2 RECEIVE MODE 4 RESOLUTION
1 DOCUMENT FEED LEVER 5 ONE-TOUCH SPEED DIAL/

SPECIAL FUNCTION BUTTONS
ABC DEF
1 2 3
GHI JKL MNO FUNCTION CARTRIDGE RESUME
4 5 6
PQRS TUV WXYZ
/PAUSE RECEIVE MODE RESOLUTION ALARM
1 2 3
7 8 9 PRINTER
RESET
CODED DIAL
4 5 6
0 TONE/+ D.T. R
6 NUMERIC BUTTONS 11 STOP
7 REDIAL/PAUSE
10 ALARM
8 CODED DIAL
9 START/COPY
1 Document feed lever

Set this lever to the left ( ) for automatic document feed, or to the right
( ) for manual document feed.
2 RECEIVE MODE button

Use this button to select whether the MultiPASS C50 is set to receive
faxes manually (“MANUAL MODE”), to treat all calls as faxes (“FAX
ONLY MODE”), to use an answering machine to receive all calls (“ANS.
MACHINE MODE”), or to automatically switch between telephone and
fax receiving, depending on the type of call (“Fax/Tel Mode”).
3 LCD display
This displays messages and prompts during operation, and displays
selections, text, numbers, and names when registering information.
4 RESOLUTION button
Press this button to select the resolution the MultiPASS C50 will use for
the document you want to fax, copy, or scan.
Figure 1-5 Operation Panel (1)
1-14
5 One-Touch Speed Dial/Special Function buttons

Use these buttons for one-touch speed dialling, to enter user
information, and to perform special operations. See next page for details
on the special function buttons.
6 Numeric buttons
Use these buttons to type numbers and names when entering
information, and to dial fax/telephone numbers that are not registered
for automatic dialling.
7 (REDIAL)/PAUSE button
Press this button to redial the last number that was dialled using the
number buttons, or to enter pauses between digits when dialling fax
numbers.
8 CODED DIAL button
Press this button (followed by entering a two-digit code with the
numeric buttons) to dial a fax number that you have registered for
coded speed dialling.
9 (START/COPY) buton
Press this button to begin sending, receiving, scanning, or other
operations, or to select functions when registering information.
10 ALARM lamp
This lamp flashes when an error occurs, when the MultiPASS C50 is out
of paper or ink.
11 (STOP) button
Press this button to cancel sending, receiving, or any other operation.
1-15
Part 1: Facsimile
Special Function Buttons
FUNCTION CARTRIDGE RESUME
1 2 3 PRINTER
RESET
4 5 6
TONE/+ D.T. R
❑ FUNCTION button
Use this button to access different functions, such as when entering user
information, running the MultiPASS C50’s self-cleaning process,
checking the nozzles, or printing faxes stored in the MultiPASS C50’s
memory. Also, use this button to enable access to the special function
buttons described below.
❑ CARTRIDGE button
Press this button to release the MultiPASS C50’s BJ cartridge holder to
its centre position for installing or replacing the cartridge. (Press again
after installing the cartridge to return the cartridge holder back to its
home position.)
❑ RESUME button
Press this button when you want to form-feed paper when printing.
❑ Arrow buttons ( <, >) 1 and 2

Use these buttons to scroll through menu selections or to move the
cursor when registering data.
❑ PRINTER RESET button 3

Press this button to reset the MultiPASS C50 if your PC crashes. This
will maintain all the faxes currently in memory. Do not unplug the
MultiPASS C50 to reset the unit or the faxes in memory will be lost.
❑ TONE/+ button 4
Press this button to switch to tone dialling temporarily when your unit
is set for pulse dialling. Press also to enter a + sign when registering
your fax/telephone number.
❑ D.T. button 5
Press this button to confirm the dial tone when dialling a telephone/fax
number. (This function is not available in the UK, Hong Kong, Australia,
New Zealand, Singapore, and Malaysia.)
❑ R button 6
Press this button to dial the outside line access number when the unit is
connected through a switchboard (PBX).
1-16
Entering Numbers, Letters, and Symbols

Each numeric button has a number and a group of uppercase and
lowercase letters assigned to it. Use the chart below to determine which
number button to press for each character.
Press the button to change between number mode, uppercase letter

mode, and lowercase letter mode.
When you are in number mode, “1” appears

:1
on the right of the display.
When you are in uppercase letter mode, “A”

:A
appears on the right of the display.
When you are in lowercase mode, “a” appears

:a
on the right of the display.
To enter a symbol, press # repeatedly until the symbol you want appears.
Press any other button or > to enter the symbol and move the cursor to
Note
the right.
1-17
Part 1: Facsimile
3.3 Consumables
3.3.1 BJ cartridge and ink cartridge and BJ cartridge container
Choosing the Best Cartridge
Canon offers several BJ print cartridges and ink tanks for use in the
MultiPASS C50. (BJ print cartridges contain the BJ print head and ink,
while BJ ink tanks contain only ink.) Use the following descriptions to
decide which type of cartridge best suits your particular needs.
To avoid printing problems, use only the BC-20 or BC-21/21e BJ

cartridges for normal printing. The BC-22/22e Photo Colour BJ
Note Cartridge (sold separately) is for printing photo-realistic colour images.
Other cartridges can produce unsatisfactory results. In addition, use
only BCI-21 Black and BCI-21 Colour ink tanks in the BC-21/21e Colour
BJ cartridge.
BC-20 Black BJ Cartridge

This cartridge incorporates a BJ print head and
black ink in a single unit. The BC -20 can be
used if most of your printing is black, e.g. for
receiving faxes, making copies, and
monochrome printing. It can print twice as fast
as a colour cartridge, and at higher resolution.
BC-21/21e Colour BJ Cartridge Ma

Japde
an in
B Ca
Cl-2 dge
Col
or 1
rtriInk
B Ca
Cl-2 dge
Blac
rtriInk
Ma k 1
The BC-21/21e incorporates a BJ print head and

Japde
an in
Colo
Car
tridgr BJ
e
BC
Mad
e in
Jap
-2 an
two replaceable ink tanks (a BCI-21 Black and a

BCI-21 Colour). Use this cartridge when
printing in colour.
BCI-21 Black ink tank BC

Blacl-21
Ink
Cartrid
ge
Purchase this ink tank from your local Canon

Ma
Japde in
an
dealer as the black ink runs out of the

BC-21/21e Colour BJ cartridge.
BCI-21 Colour ink tank B C

Co l-21
lor
Ink
Cartrid
ge
Ma
Japde in
an
Purchase this ink tank from your local Canon

dealer as the colour ink runs out of the
BC-21/21e Colour BJ cartridge.
Figure 1-9 Consumables (1)
1-18
BC-22/22ePhoto Colour BJ Cartridge

Includes the print head and colour ink in a
single unit. Use this cartridge for printing
photo-realistic colour images.
BC-29F Fluorescent BJ Cartridge BC-29F
Includes the print head and colour ink in a

single unit. Use this cartridge for printing
bright, attractive fluorescent colours. For
optimum print quality, use High Resolution
Paper HR-101.
The MultiPASS C50 cannot print incoming faxes or make copies while
the BC-22/22e or BC-29F cartridge is installed. This is an ink-saving
Note feature: because the BC-22/22e and BC-29F are single units (and do not
have ink tanks that can be replaced separately), using them to print
faxes will use the black ink faster, using up the cartridges while they still
have a considerable amount of colour ink remaining.
SB-21 BJ Cartridge Container

Use the SB-21 to store an extra BJ cartridge in a
convenient location, while keeping it from
drying out.
Figure 1-10 Consumables (2)
1-19
Part 1: Facsimile
3.3.2 Print media

Plain Media
Plain paper
The MultiPASS C50 produces letter-quality print on most plain bond
paper, including cotton bond and photocopy paper. It can use A4, letter,
or legal sizes. The paper must be less than 0.2 mm thick, and have a
weight of 64–90 g/m2.
You can also use paper weighing 90–105 g/m2 by manually feeding
sheets, one at a time.
Note
Envelopes
The MultiPASS C50 can print on European DL (220 × 110 mm) and U.S.
Commercial No. 10 (9.5 × 4.1 inches) envelopes.
Canon Media
Canon provides the following media, all specifically developed to
extend the printing capability of your MultiPASS C50. For details or
purchase, contact your local authorised Canon dealer.
Canon Bubble Jet Paper LC-301 (water resistant)

This water-resistant paper is specially developed for colour printing
with Canon Colour BJ printers such as the MultiPASS C50. Images
printed on LC-301 paper are bright and vivid, and will not run if liquid
is spilled on them. Images printed on this paper stand up to normal
office highlighters, unlike images printed on other papers.
Canon High-Resolution Paper HR-101
This paper is designed to produce near-photographic quality print
output, with sharp, vivid graphics and photographs. You must use this
paper when printing with the BC-22/22e Photo Colour BJ Cartridge.
When using HR-101 paper, be sure to print on the whiter side of the
sheets, and after printing a pack of this paper, use the cleaning sheet
provided with it to clean the printer roller.
Canon Transparencies CF-102

These overhead transparencies are specially designed for Canon BJ
colour printers. Use these clear transparencies to produce crisp and
professional overhead presentations. Do not use normal transparencies
in the MultiPASS C50, as they do not absorb ink and can cause the ink to
run.
Canon Back Print Film BF-102

This unique mylar-based translucent sheet allows you to print high-
quality letter-size colour output — including photographs and graphics
— that you can view with a rear illumination device such as a light box.
This gives you sharp, bright, vivid images you can use in meetings,
trade shows, and other presentations.
If you are printing from an application outside Windows, your

application or printer driver must support mirror image printing in
Note
order to use back print film.
Figure 1-11 Print Media (1)

1-20
Canon Glossy Photo Paper GP-201

Canon Glossy Photo Paper GP-201 is a high-gloss, thicker paper that
produces the look and feel of a photograph. Use this paper with the BC-
22/22e Photo BJ Cartridge to produce photo-realistic prints from your
printer. (Select Glossy Paper in the printer driver when you have this
paper loaded.)
Canon High-Gloss Film HG-101

This is a high-grade gloss film that lets you create sharper and more
vivid colour output than is possible with coated paper. This film
provides the best colour print quality for the BC-21/21e Colour BJ
cartridge. Use this film for trade show displays or other special
presentations, and when printing at 720 × 360 dpi resolution.
Fabric Sheets FS-101

These white cotton fabric sheets are specifically designed for Canon BJ
Colour printers, and enable you to print your own designs for cross
stitch, pillows, holiday stockings, and other craft projects.
T-Shirt Transfers TR-101

This special sheet allows you to print your own designs and transfer
them to any cotton or cotton/polyester blend t-shirt, sweatshirt, apron,
tote bag, or other fabric item.
Be sure to select Back Print Film Option when printing on the TR-101
T-Shirt Transfers. See the MultiPASS Desktop Manager Users Guide for
Note
instructions.
Figure 1-12 Print Media (2)
1-21
Part 1: Facsimile
4. DIMENSIONS
Units : mm
295
205
198 365 59 400

622 482
Figure 1-13 Dimensions
1-22
5. SAFETY & PRECAUTIONS

5.1 Personnel Hazards
Electrical Shock and High-Temperature Parts
PCNT board (~173.1˚F) Fire hazards parts

Page 1-25
Lithium battery
Page 1-26
Telephone line
Power supply unit (~185˚F) Page 1-25
Page 1-25
SCNT board
Page 1-25
BJ cartridge (~212˚F)
(Alminium plate)
PAGE 1-25
Carriage motor (~145.2˚F)
Page 1-25
Paper feed motor (~132˚F)

Page 1-25
Document feed motor (~113˚F)
Page1-25
Figure 1-14 Personnel Hazards (1)
1-23
Part 1: Facsimile
Moving parts ☞ Page1-26
Pickup roller
Separation roller
Lifting plate
Document feed
motor
Document eject
roller
Document feed
roller
Paper feed motor
Paper eject roller Carriage motor
Transmission roller
Carriage belt
Paper feed roller

Preventing ink stains ☞ Page1-26
Purge unit
Ink absorber
Figure 1-15 Personnel Hazards (2)
1-24
5.1.1 Electrical shock
Electrical shock hazard

• To prevent electrical shock, be sure to disconnect the power cord and modular jack
before disassembly.
• Remove grounding wrist straps before servicing this unit while the FAX’s power is
on. Otherwise, electrical shock may occur.
Power supply unit

When power is supplied to this unit, 230 VAC will be supplied to the primary side.
Telephone line
NOTE If a telephone line is connected to this unit, 48 VDC will be supplied by this line.
When a call signal is received, a voltage of 90 VAC Vrms will be supplied.
5.1.2 High-temperature parts
High-temperature warning
To prevent skin burns, disconnect the power cord and let this unit stand for at least
10 minutes to allow hot parts to cool.
How to treat burns

Heat of about 122°F or more causes burns. Also, the longer the contact, the more
severe the burn.
NOTE When treating a burn, the first minute after receiving the burn is the most important.
Cool the burn immediately with cold running water. In case of a serious burn, seek
medical attention immediately.
The parts which get hot during operation are indicated. For the location of these
parts, refer to the figures.
(Ambient temperature 95°F (35°C) continuous copy operation)
NOTE Document feed motor (approx. ~ 113.9°F (45.5°C))
Paper feed motor (approx. ~ 132°F (55.6°C))
Carriage motor (approx. ~ 145.2°F (62.9°C))
Power supply unit (Max. ~ 185°F (85.2°C))
PCNT board assembly (approx. ~ 173.1°F (78.4°C))
BJ cartridge (max. ~ 212°F (100°C))
1-25
Part 1: Facsimile
5.1.3 Fire hazards
Do not dispose in fire.

Do not dispose of lithium batteries in fire. Doing so may rupture the battery
and expose flammable materials.
Follow applicable local regulations when disposing of the the SCNT board
assembly’s lithium battery.
Fire hazard
When using IPA or other solvents during servicing, heat or sparks from
internal electronic circuits can ignite the solvent. Before using such solvents,
be sure to turn off the power source and wait until the high-temperature parts
cool. Use the solvent in a well-ventilated area.
5.1.4 Moving parts
Moving parts
To prevent mishaps due to moving or rotating parts during servicing, be sure
to disconnect the power cord before disassembly.
Since the this unit does not have a sensor on the printer cover, the carriage and
rollers will not stop even if the printer cover is opened during a printing
operation. If the printer cover must be opened during printing, beware of the
moving parts.
Figure 1-14 shows the driving section’s location.
5.1.5 Preventing ink stains

Avoid touching the BJ cartridge ink nozzles, ink pad, head cap, head wiper, and ink
absorbers. The ink can stain your hands, clothes, etc. Although the ink is water soluble, it
is permanent and will permanently stain clothing, etc.
Although the ink is not toxic, it contains an organic solvent (isopropyl alcohol
67-63-0). If the ink enters the eyes accidentally, flush the eyes with running
water and see a doctor. If the ink is swallowed accidentally, see a doctor
NOTE immediately and give the information printed on the BJ cartridge label.
1-26
5.2 General Cautions

5.2.1 Unit cautions
Safety Instructions
Read these safety instructions thoroughly before using your MultiPASS
C50, and keep them handy in case you need to refer to them later.
Except as specifically described in this manual, do not attempt to service

the MultiPASS C50 yourself. Never attempt to disassemble the unit:
Caution opening and removing its interior covers will expose you to dangerous
voltages and other risks. For all service, contact your local authorised
Canon dealer or service centre.
❏ Always follow all warnings and instructions marked on the

MultiPASS C50.
❏ Use the MultiPASS C50 only on a sturdy, stable, level surface. If the
MultiPASS C50 falls, it could be seriously damaged.
❏ Do not use the MultiPASS C50 near water. If you spill liquid on or
into the unit, unplug it immediately and call your local authorised
Canon dealer or service centre.
❏ The back and bottom of the MultiPASS C50 include slots and
openings for ventilation. To keep the MultiPASS C50 from
overheating (which can cause it to operate abnormally and create a
fire risk), take care not to block or cover these openings. Do not
operate the unit on a bed, sofa, rug, or other similar soft surface, or
near a radiator or other heat source. Do not place the MultiPASS C50
in a cupboard or cabinet or on shelves unless adequate ventilation is
available. See “Choosing a Location for Your MultiPASS C50” for
guidelines on how much space the unit needs for ventilation.
❏ Operate the MultiPASS C50 only from the type of power source
indicated on the unit’s label. If you are not sure of the type of power
available from your wall outlets, contact your local power company.
❏ Make sure the total amperage used by all devices plugged into the
wall outlet does not exceed the ampere rating of the outlet’s circuit
breaker.
❏ Do not allow anything to rest on the power cordor place the
MultiPASS C50 where the cord will be walked on. Make sure the
cord is not knotted or kinked.
IB1-14
1-27
Part 1: Facsimile
❏ Do not insert objects of any kind into the slots or openings on the
MultiPASS C50’s cabinet, as they could touch dangerous voltage
points or short out parts, and result in fire or electric shock.
❏ Do not allow small objects (such as pins, paper clips, or staples) to
fall into the MultiPASS C50. If something does fall into it, unplug
the unit immediately and call your local authorised Canon dealer or
service centre.
❏ Always unplug the MultiPASS C50 before moving or cleaning it.
❏ Whenever you unplug the MultiPASS C50, wait at least five
seconds before you plug it back in.
❏ Keep the MultiPASS C50 away from direct sunlight, as this can
damage it. If you have to place it near a window, install heavy
curtains or blinds.
❏ Do not expose the MultiPASS C50 to extreme temperature
fluctuations. Install the unit in a place with temperatures in the
10°–32.5°C range.
❏ Always unplug the MultiPASS C50 during thunderstorms.
❏ Before you transport the MultiPASS C50, remove its BJ cartridge.
❏ Always lift the MultiPASS C50 as shown below. Never lift it by its
sheet feeder or document supports.
IB1-15
1-28
Unplug the MultiPASS C50 and contact your local authorised Canon
dealer or service centre in any of these situations:
Caution
❏ If the power cord or plug is damaged or frayed.

❏ If liquid spills into the unit, or if it is otherwise exposed to rain or
liquids.
❏ If you notice smokeor unusual noisesor odorscoming from it.
❏ If the MultiPASS C50 does not operate normally when you follow
the operating instructions. Adjust only those controls that are
covered by the operating instructions in this user’s guide, or you can
damage the unit and require extensive repair work.
❏ If the MultiPASS C50 is dropped or its cabinet damaged.
❏ If the MultiPASS C50 begins performing poorly, and you cannot
correct the problem by using the procedures in Chapter 8,
“Troubleshooting”.
IB1-16
1-29
Part 1: Facsimile
Choosing a Location for Your MultiPASS C50

Before unpacking your MultiPASS C50, follow these guidelines to
choose the best location for it.
Please review the information provided in “Safety Instructions”, to

make sure you are installing your MultiPASS C50 for safe use.
Caution
❏ Put the MultiPASS C50 in a cool, dry, clean, well ventilated place:
• Make sure the area is free from dust.
• Make sure the location is not affected by extreme temperature
changes, and always stays between 10° and 32.5°C.
• Make sure the area’s relative humidity is always between 10%
and 90%.
❏ Keep the MultiPASS C50 away from direct sunlight.
❏ If possible, put the MultiPASS C50 near an existing telephone outlet,
to avoid the expense of installing a new one.
❏ Place the unit near a standard 200–240 VAC power outlet.
❏ Place the MultiPASS C50 near the PC you will be connecting it to.
Make sure you can reach it easily, as you will be using it as a
printer, fax machine, copier, scanner, and telephone.
❏ Do not plug the MultiPASS C50 into the same circuit as an
appliance such as an air conditioner, electric typewriter, television,
or copier. Such devices generate electrical noise that can interfere
with your MultiPASS C50’s ability to send or receive faxes.
❏ Set the MultiPASS C50 on a flat, stable, vibration-free surface that is
strong enough to support its weight (about 5.6 kg).
❏ Make sure the location you choose provides enough space around
the MultiPASS C50 for adequate ventilation, and to allow paper to
flow freely into and out of the unit. The figure below shows the
minimum space required for the unit.
IB2-3
1-30
Connecting the Power Cord
Follow these guidelines when connecting your MultiPASS C50 to a

power source:
Caution
❑ The MultiPASS C50 is intended for domestic use only and requires
200–240 V AC. Do not use it outside the country where it was
purchased.
❑ Use only the power cord that came with the unit. Using a longer
cord or extension cord can cause the MultiPASS C50 to malfunction.
❑ Unplug the unit only by pulling on the plug itself. Never pull on the
cord.
❑ Do not plug the MultiPASS C50 into an outlet shared with an
appliance such as an air conditioner, computer, electric typewriter,
or copier. These devices generate electrical noise, which can
interfere with the MultiPASS C50’s operation.
❑ Make sure nothing is laying on the power cord, and that the cord
cannot be walked on or tripped over.
❑ Do not overload the electrical outlet. Make sure the total amperage
used by all the machines plugged into the outlet does not exceed the
ampere rating of the outlet’s circuit breaker.
❏ Make sure the operation panel of the MultiPASS C50 is properly
closed, and that there are no documents in this area.
Connect the power cord as follows:

1. Plug the supplied power cord into the power receptacle on the
MultiPASS C50.
2. Plug the other end of the power cord into the outlet.
IB2-18
1-31
Part 1: Facsimile
5.2.2 BJ cartridge cautions

a) General cautions
Selecting and Installing a BJ Cartridge

Canon offers a number of Bubble Jet (BJ) cartridges to meet a wide
range of printing requirements. (The MultiPASS C50 comes with one
BC-21/21e Colour BJ cartridge.) This section describes how to select the
best BJ cartridge for your needs, as well as how to install and maintain
the cartridge.
Guidelines for Using and Maintaining BJ Cartridges

The most important thing you can do to ensure the best possible print
quality, as well as extend the life of your MultiPASS C50, is to take care
of the MultiPASS C50’s BJ cartridges following these guidelines:
❏ Store cartridges at room temperature.
❏ Keep cartridges in their sealed containers until you are ready to use
them.
❏ Install the cartridge immediately after removing its print head cap
and protective tape.
❏ Always use the cartridge within one year of unpacking it.
❏ When changing cartridges, always store the unused cartridge in the
SB-21 BJ cartridge container that comes with the MultiPASS C50.
❏ Do not remove the cartridge from the MultiPASS C50 unless
necessary.
The ink in the BJ cartridges is difficult to clean up if spilled. To avoid

spilling ink, always be sure to follow these precautions when handling
Note the cartridges:
❏ Do not attempt to disassemble or refill the cartridge.
❏ Do not shake or drop the cartridge, or tip the print head downward.
❏ Keep BJ cartridges out of children’s reach.
IB2-27
1-32
Hold the BJ cartridge by its sides only. Do not touch the print head, the
sharp edges around the print head, the silver plate on the bottom of the
Caution cartridge, or the silver metal or circuit area on its side.
PRINT HEAD
❏ Make sure the BJ cartridge holder is in its home position (on the
right side of the unit) when you are not using the MultiPASS C50. If
it is not in its home position, press the CARTRIDGE button.
Leaving it out of its home position will dry out the print head on the
cartridge.
❏ Clean the print head when print quality is no longer satisfactory. See
“Cleaning and Testing the BJ Cartridge Print Head” for instructions.
If the print quality does not improve after five consecutive
cleanings, replace the ink tank or BJ cartridge.
❏ Do not use a BC-21/21e Colour BJ cartridge with either of its ink
tanks missing. Doing so can cause it to clog.
❏ Do not remove the ink tanks from the BC-21/21e Colour BJ
cartridge unnecessarily, or the ink in them may clog.
❏ Never attempt to refill an empty cartridge.
IB2-28
1-33
Part 1: Facsimile
Maintaining BJ Cartridges
One of the most important elements in maintaining your MultiPASS
C50’s excellent print quality is to clean the BJ cartridge’s print head
regularly, and to replace the BJ ink cartridges and tanks promptly when
needed.
Cleaning and Testing the BJ Cartridge Print Head

The print head in the BJprint cartridge contains nozzles through which
ink is propelled onto the paper. To maintain the best possible print
quality, these nozzles need to be cleaned from time to time. Your
MultiPASS C50 is equipped with a print head cleaning function that
does this.
If your printouts become faint or streaked, or if their quality otherwise

decreases, clean the print headas described below.
If your printing is faded, you can often correct the problem by adjusting
the print density (contrast) and printing speed. (For instructions, see the
Note MultiPASS Desktop Manager User’s Guide.) Try this before cleaning the
print head.
Cleaning the print headuses a small amount of ink. Cleaning too often
significantly reduces the amount of ink in the cartridge, so clean only
Caution when necessary.
1. Make sure the MultiPASS C50 is plugged in.

FUNCTION 2. Press FUNCTION.
FUNCTION
1 2 3. Press < or > to select CLEANING.
CLEANING
IB9-8
1-34
4. Press START/COPY.
❑ The MultiPASS C50 beeps once when cleaning is finished, and
returns to standby mode.
5. Check whether cleaning corrected the problem by printing or
copying a document.
6. If necessary, repeat this procedure up to four more times (giving five
cleanings in all). If the problem persists after this, install a new BJ
cartridge.
When to Replace the BJ Cartridge

How frequently you need to replace your MultiPASS C50’s BJ cartridge
or one of its ink tanks depends on how you use your MultiPASS C50. If
you print a good deal of graphics, halftones, or greyscales, you will need
to replace the cartridge more often than if you print mainly text.
To help ensure the maximum life for your cartridges, always follow the
guidelines for cartridge maintenance given in “Guidelines for Using and
Maintaining BJ Cartridges”.
In general, you will need to replace the BJ cartridge in the following

situations:
❏ If you have been using a BC-21/21e Colour BJ cartridge for over six
months or the BC-20 Black BJ cartridge for over a year.
❏ If your printed output is not crisp and clear or has gaps in the
characters (missing dots), even after you have cleaned the print head
five times as described above.
❏ If your colour printouts appear to be missing a colour, even after
you have cleaned the print head five times as described above.
IB9-9
1-35
Part 1: Facsimile
In addition:
❏ If you are using the BC-21/21e Colour BJ cartridge and your output
is blank, one of the ink tanks is probably empty and needs to be
replaced. Print the NOZZLE CHECK test pattern to check whether
the BJ cartridge needs replacing or not.
❏ If the message CHANGE CARTRIDGE appears in the LCD display,
the BJ cartridge may have run out of ink. This message also appears
if the MultiPASS C50 has to store a fax in its memory because the
cartridge is out of ink.
If this message appears, do the following:
1. Press START/COPY to print any faxes in memory.
• If the printout appears normal, you do not need to replace
the BJ cartridge. (Sometimes cleaning the print head or re-
installing the cartridge will clear up the problem.)
• If the print is light or shows gaps, go to step 2.
2. If there was no fax in memory, or if the fax’s print was light,
blank, or showed gaps, print or copy a document to make sure
the problem is not with the machine that sent the fax.
3. If the document is light, blank, or shows gaps, clean the printing
area. If this doesn’t work, replace the cartridge.
Although Canon makes numerous BJ cartridges, the BC-21/21e Colour

BJ cartridge, the BC-20 Black BJ cartridge,the BC-22/22e Colour Photo BJ
Caution cartridge, and the BC-29F Fluorescent BJ cartridge are designed
specifically for Canon’s colour BJ printers, and are the only ones Canon
recommends.
Also, the BCI-21 colour and BCI-21 Blackink tanks are designed
specifically for the BC-21/21e Colour BJ cartridge, and are the only ones
Canon recommends for the BC-21/21e.
IB9-10
1-36
Storing BJ Cartridges
Once a BJ cartridge is unwrapped, its print head must be kept from
drying out, or it can clog and fail to work properly. A cartridge installed
in the MultiPASS C50 is protected from drying out by automatically
moving to the home position at the right side of the unit and capping
itself.
If you remove a partially used BJ cartridge from the MultiPASS C50,

store it in the SB-21 BJ cartridge container that came with your unit.
1. Insert the cartridge in the container with the cartridge’s label facing
forward, and the print head down.
Color
Slot
Black
Slot
Ink
Cartr
idg
BCl-2 e Ink
Color1 Cartr
idg
BCl-2 e
Made Black1
Japa in
n
Made
Japa in
n
Color
Cartri BJ Made
in Jap
dge
BC-2 an
2. Close the container lid, and snap it shut.
IB2-36
1-37
Part 1: Facsimile
b) Unpacking the BJ cartridge

Do not open the BJ cartridge packaging unless you are ready to install the new BJ
cartridge. Before installing the BJ cartridge, gently remove the orange head cap and the
orange protective tape from the nozzles.
Storing an opened BJ cartridge

If the BJ cartridge packaging has been opened and the BJ cartridge is not to
be installed immediately, store the cartridge in the SB-21 cartridge
NOTE container, to prevent the printing head from drying out and clogging.
As much as possible, do not open the packaging until the BJ cartridge is to
be installed immediately.
1 2
Color BJ Cartridge
Black BJ Cartridge Cap Tape
Photo BJ Cartridge
Figure 1-16 Unpacking the BJ Cartridge
1-38
c) Protecting the ink nozzles

Do not touch or wipe the ink nozzles with tissue paper, etc. Doing so can clog the
nozzles. If the head cap and protective tape have been removed and the BJ cartridge is not
to be installed immediately, store the cartridge properly to prevent the nozzles from drying
out and clogging.
Do not disassemble the BJ cartridge. Also, the BJ cartridge contains electronic circuitry.
Do not wash it with water.
Black BJ Cartridge Color BJ Cartridge
Color Ink Cartridge
Ink Inlet
Nozzles
Black Ink Cartridge
Joint Pipe
Ink Inlet Photo BJ Cartridge
Nozzles
Joint Pipe
Nozzles
Figure 1-17 Ink Path Cartridge
d) Ink conductivity
The BJ cartridge ink can conduct electricity. If ink has leaked onto any mechanical parts,
wipe off with a damp paper towel. If ink has leaked onto the circuit board, use tissue
paper and carefully wipe off the ink completely even at the base of the IC chips.
Never turn on the power while ink still remains on the circuit board. Doing so
may damage the circuits.
1-39
Part 1: Facsimile
5.2.3 Ink cartridge cautions

a) General cautions
Refer to a) General cautions on Page 1-27.
b) Unpacking the ink cartridge

Do not open the ink cartridge packaging unless you are ready to install the new ink
cartridge. Before installing it in the BJ cartridge, remove the protective cap from the ink
inlet.
Cap
Figure 1-18 Removing Cartridge Cap
1-40
c) Preventing ink clogging

Do not touch the ink cartridge’s ink outlets. Doing so may introduce foreign matter into
the printing head’s joint pipes, causing poor ink suction. After removing the cap from the
ink cartridge, immediately install the ink cartridge in the printing head to prevent the ink at
the nozzles from drying out and clogging. Do not remove the ink cartridge except when it
is to be replaced.
Color Ink Cartridge
Yellow Ink Outlet

(Contact Section
of the Joint Pipe)
Black Ink Cartridge
Magenta Ink Outlet
(Contact Section
of the Joint Pipe)
Cyan Ink Outlet

(Contact Section
of the Joint Pipe)
Black Ink Outlet

(Contact Section
of the Joint Pipe)
Figure 1-19 Ink Outlet
If the ink nozzles are clogged or if the ink suction is poor, the printout may
have horizontal white stripes. If the cleaning operation does not restore it to
NOTE normal, replace the BJ cartridge.
1-41
Part 1: Facsimile
5.3 Servicing Cautions

5.3.1 Damage from static charge
This unit contains contact sensors and printed circuit boards equipped with ROM, RAM,
custom chips, etc. These electronic components are susceptible to damage caused by static
charge.
When disassembling this unit, take care to prevent static charge.
Static electricity
Static charge can damage electronic components or alter their electrical
characteristics. Even plastic tools and hands without grounding wrist straps
can generate damaging static charge.
The following items are required to prevent static charge:

• A grounded, conductive mat
• Grounding wrist straps
• A cord with alligator clips to ground this unit’s metal chassis
If you do not have any of the above on hand (during on-site servicing), follow the alternate
measures below:
• Use a grounding bag to store and transport printed circuit boards and electronic devices.
• Avoid wearing silk or polyester clothing and leather-soled shoes. Wear cotton clothing
and rubber-soled shoes instead.
• Avoid servicing this unit in a carpeted room.
• Before servicing this unit, touch this unit’s grounded terminals to discharge any static
charge.
• Wear grounding wrist straps and ground this unit’s metal chassis.
• Always handle the circuit boards and devices along their edges. Do not touch the
components and terminals with your fingers.
Shock hazard during power on

If servicing must be performed while this unit is turned on, do not wear any
grounding wrist straps. This is to prevent electricity from passing through
your body.
5.3.2 Scanner unit

a) General Precautions
• Handle contact sensors with care to prevent scratching or smudging of the scanning
surface. Scratches or smudges can cause vertical stripes, etc., to appear on the scanned
image.
• Be careful not to scratch the ADF rollers. If the rollers are scratched, paper jams may
result.
1-42
5.3.3 Print assembly
Carriage
Head Gap
BJ Cartridge
Carriage ribbon
cable ass'y
Spurs
Figure 1-20 Print Assembly Precautions
1-43
Part 1: Facsimile
a) General precautions
Head gap
The head gap is the distance between the BJ head and the platen. It has been factory-
adjusted. If the carriage guide frame fastened to the printer frame is repositioned, the
head gap must be adjusted. This may affect the printing quality.
If the printing quality has degraded due to a change in the head gap, see
Chapter 3: 3.3 Head Gap Adjustment on Page 3-10 to adjust the head gap.
REFERENCE
Lubrication points
Do not touch the greased parts of the carriage guide frame, carriage shaft, idler roller and
some parts. Doing so will wipe off the grease which has been applied for the smooth
operation of the printer unit.
Do not apply grease to any unspecified parts and surfaces. If grease is on

the purge section’s rubber cap or the wiping assembly’s blade, it may cause
the BJ cartridge’s nozzles to clog, rendering the BJ cartridge unusable.
NOTE Also, do not use any grease other than the specified type. Using a different
type of grease may dissolve or deform plastic parts.
If you accidentally touch a greased surface, reapply the grease. See the
PARTS CATALOG (provided separately).
REFERENCE
Spurs
During servicing, be careful not to damage or deform the spur assembly’s spur tips. If the spur
tips are deformed, the area of the paper coming into contact after the printing increases,
causing vertical black stripes on the paper.
Carriage ribbon cable assembly

Do not pull or bend the carriage ribbon cable more than is necessary. Doing so may
disrupt the cable’s continuity and prevent the printing signals to be sent properly to the
cartridge.
Power off during printing

During servicing, do not disconnect the power cord during a printing operation or while
the cartridge is being replaced. Otherwise, the cartridge will stop at a position where the
ink nozzles cannot be protected by the rubber cap. The ink may then dry and clog the
nozzles. During servicing, be sure the cartridge is properly positioned for nozzle
capping.
1-44
5.3.4 Paper feed section

a) General precautions
Setting the paper size
For fax operations, the user sets the paper size with the MultiPASS Desktop Manager for
Windows. The unit cannot detect the paper size automatically. Therefore, if the paper
size is altered during servicing, be sure to set it back to the user’s paper size setting.
If the paper size setting does not match the size of the paper installed. One
of the following two operations will be executed:
(A) If the paper size setting is the same or smaller than the actual size of
the paper installed, the following will be executed:
The document will be printed to fit the length of the paper size that
has been set.
Even if the paper size setting is smaller than the actual paper size,
printing will be executed and no error will result. Depending on the
document, large blank areas may result on the printout.
(B) If the paper size setting is larger than the actual paper size, the
following will be executed:
As with (A), the document will be printed to fit the length of the paper
size that has been set. Since the actual paper size is shorter than the
paper size setting, the document's contents would be broken up to fit
the paper size setting. "CHECK PAPER SIZE" will therefore be
displayed and printing will be canceled.
5.3.5 Control boards

a) Hardware switch and adjustable volume
• The SCNT board’s volume resistor VR1 has been factory-adjusted. Service personnel
are not to alter its setting.
• The power supply unit’s adjustable volume VR101 has been factory-adjusted. Service
personnel are not to alter its setting.
Regarding the hardware switch for servicing, refer to Chapter 3: 5.1

Hardware Switches on Page 3-31.
REFERENCE
b) Replacing the SCNT board
The SCNT board stores the user data, service data, and other data. Therefore, when
replacing the SCNT board, print out the stored data and then enter this data into the new
SCNT board.
The SCNT board replacement precaution is described in “5.4.4 SCNT board

replacement precautions” on Page 1-52.
REFERENCE
1-45
Part 1: Facsimile
C) Replacing the PCNT board

The PCNT board stores the absorption amount of waste ink absorber and vertical
alignment data. Therefore, when replacing the PCNT board, print out the absorption
amount data and then enter this data into the new PCNT board, and then adjust vertical
alignment.
d) Precautions when attaching/ detaching the flat cable

Attaching or detaching the flat cable while the machine is turned ON may cause a short in
the connector, resulting in malfunction. Always turn the power OFF before attaching/
detaching the flat cable.
5.3.6 Opening the upper cover
How to open the upper cover

Unless the correct procedure is followed when removing the upper cover,
the outer covers may be damaged, and the plastic claws may be broken.
Be sure to use the correct tools for the job. If any of the outer covers are
damaged during the work, they must be replaced with new ones.
To remove the upper cover, prise loose the four tabs, using the tip of the recommended tool.
When loosing these tabs, be careful of the following points.
• Use a tool whose diameter is less than that of the holes. (hole: 3mm ✕ 1.5mm)
Using larger diameter tools may damage the surface around the holes.
• Be careful not to cause any damage around the holes.
• Do not insert the tool any further than 8mm, otherwise the claws may be damaged.
• When loosing the claws, press down on the upper cover, insert the tool, and when the claw
is loose, raise the upper cover. The tabs will be difficult to remove if the cover is lifted up
first.
The cover opener (round-tip screwdriver) has been set as a special tool, but
any precision screwdriver with a tip diameter of 1.5 mm or less would do
instead. If using a substitute, be careful not to scratch any surfaces.
NOTE
UPPER COVER
3
1
2
2
Cover opener (HY9-0021)

2
Figure 1-21 Opening the Upper Cover
1-46
5.4 Data-related precautions

The memory IC on the circuit board stores the user’s registration data and values for various
counters, etc., required for servicing. Although this data is normally retained in memory, it
can be deleted by mistake. When handling this data during servicing, note the following
precautions.
SCNT board
SRAM
(IC302)
Lithium battery
EEPROM
(IC8)
PCNT board
Figure 1-22 Memory IC and Backed up Devices
PC registration function
Using the MultiPASS Desktop Manager that comes with this product, the
user setting items stored in the SRAM can be reprogrammed. The contents
NOTE of these items are stored as necessary in the settings files in the PC, and at
the same time are rewritten into the user setting items in the SRAM, via bi-
centronics interface. This function means that, when replacing the lithium
battery, or performing repairs that normally entail the loss of data, if the
user's PC contains valid settings files, there is no need to reenter user
managed data. Refer to the MultiPASS Desktop Manager User's Guide for
details of this function. However, please note that service data are not
saved.
1-47
Part 1: Facsimile
5.4.1 Data in the image storage memory (DRAM)

DRAM stores image data which was read other than by a direct transmission. It also acts as
a buffer memory to store the image data received. If power is turned off, the memory clear
list is printed automatically the next time the power is turned on. The user is thereby
notified of the images that were erased from memory.
Reception image data

This product is not equipped with image data backup, so that if the power
supply is cut, data in memory reception will be lost.
NOTE When image data are set to be printed, they will be stored in the DRAM as
memory reception images, and "REC'D IN MEMORY" will be displayed.
This product does not have a memory reception image transfer capability. If
printing is disabled due to a fault in the printing section, check the Memory
Clear List, after turning off the power to repair the fault, and request the
other party to retransmit the message.
If the setting is for the received image data to be transferred to PC, instead
of being printed, the data will be saved as a file in the DRAM, and
"RECEIVED IN FILE" will be displayed. To print the contents from the main
unit only, select FILE PRINT with the numeric keys. If printing is disabled
due to a fault in the printing section, connect to the PC, and start up
MultiPASS Desktop Manager. The file will be exported to the PC, and the
contents can be verified on the PC display and saved.
1-48
5.4.2 Data in the control processing memory (SRAM)

SRAM is backed up by a lithium battery. It can retain the stored data for 5 years after the
power is turned off. SRAM stores the following data: All the data the user entered with the
menu system, the activity reports and other report-generating data, the redial data containing
the redial destinations set with the Redial key, the servicing data set by repair personnel
with the service soft switch, and the CS LED lights-on duration data. SRAM stores almost
all of the data which can be entered or set.
These stored data can be checked with various reports.
Jumper plug precautions

The control/image processing memory is backed up by shorting the jumper
pin (JP13) on the SCNT board with the jumper plug. If the the jumper plug
NOTE is removed and the power is turned off, the data in SRAM will be lost.
Before removing the jumper plug, be sure to print out the data stored in the
SRAM.
Lithium battery life

The lithium battery can last for over 5 years after the power is turned off.
When the power is on, the lithium battery’s power is untapped. Therefore,
the actual battery life can be much longer.
When the lithium battery becomes exhausted, "DATA ERROR" will be
displayed after the power is turned off or on. When this happens, replace
the lithium battery. Since the data in SRAM will be lost when the battery is
replaced, it cannot be printed out.
After the lithium battery is replaced and the power is turned on, "DATA
ERROR" will be displayed. Press the START/COPY key to discard the
contents in SRAM and initialize it to the factory defaults.
Refer to Chapter 3: 3.1 CS LED lights-on duration adjustment on Page 3-6 to
reset the CS LED lights-on duration.
1-49
Part 1: Facsimile
5.4.3 Data in the EEPROM

The EEPROM stores the absorption amounts of the waste ink absorber and vertical
alignment data. The non-volatile EEPROM does not require any electrical power to retain
the data it contains.
Calculation of the total waste ink amount of the waste ink absorber starts immediately after
the printer is used. When the absorption amount of the waste ink absorber reaches 100
percent, the waste ink full error is generated and the printing operation is stopped to prevent
the waste ink from leaking out.
The vertical alignment data is for correcting any vertical misalignment during bi-directional
printing.
The data in the EEPROM can be checked or altered.
Checking or altering the data in EEPROM

Waste ink absorption amount:
To check the amount, use the service report’s System Dump List. For
REFERENCE
details, see Chapter 3: a-2) System dump list on Page 3-62.
To enter the amount, use the service data #7 PRINTER 3. INK ABS
CAPA. For details, see Chapter 3: 5.2.5 New SSSW's/parameters added to
this model on Page 3-41.
Vertical alignment data:
To adjust the vertical alignment, see Chapter 3: 3.2 Vertical Alignment
Correction on Page 3-7.
Re-entering the waste ink absorber’s ink absorption amount.

The amount data is calculated one waste ink absorber. The waste ink
absorption amount displayed in the SYSTEM DUMP LIST indicates the
percentage of the respective absorber’s maximum capacity that has been
reached. The percentage can be indicated and entered in 1% increments.
When the waste ink generated immediately after the printer is used reaches
100 percent of the waste ink absorber’s capacity, a waste ink full error is
generated for each absorber and the printing operation is stopped. Therefore
when replacing the PCNT board, be sure to check the current absorption
amount and enter it in the new PCNT board.
If the PCNT board assembly malfunctions and the current waste ink
absorption amount cannot be checked, replace the ink absorber and set the
waste ink absorption amount to 0%. To replace the ink absorber, see e) New
error codes and recovery methods on Page 3-24.
1-50
Waste Ink
absorber
Figure 1-23 Waste Ink Absorber
1-51
Part 1: Facsimile
5.4.4 SCNT board replacement precautions

Before replacing the SCNT board, print out all of the stored data.
The reports which output the data that must be entered into the new SCNT board is listed
below.
User report
One-touch speed dialing list
Coded speed dialing list
Group dialing list
User data list
Send/Receive Activity report
Service report
System data list
System dump list
To printout these reports, see Chapter 3: 7. SERVICE REPORT on Page 3-57.

To PC registration function, see Page 1-46.
REFERENCE
The serviceable SCNT board does not have a jumper plug. This is to prevent
the lithium battery power from draining. Use the jumper plug on the old
SCNT board.
After the new SCNT board is installed and the power is turned on, "DATA
ERROR" will be displayed. Press the START/COPY key to discard the
SRAM’s irregular contents and initialize it to the factory defaults.
Refer to Chapter 3: 3. ADJUSTMENT on Page 3-6 to reset the CS LED lights-
on duration and to adjust the vertical line alignment.
Then refer to the report that was printed out beforehand and enter the various
data.
1-52
5.4.5 Data initialization through service operation

All the data can be initialized with the service data #8 clear operation.
For details on the initialization procedure and the data that is erased, see
Chapter 3: 5.2 Service Data Setting on Page 3-31.
REFERENCE
"All clear" when nothing works.

On a rare occasion, the display may go blank and all the buttons may stop
working. Severe electrical noise and static can cause problems as well. In
NOTE such a case, use the “All clear” feature.
After installing the unit for the first time and connecting the power cord,
execute “All clear.” The procedure is described below.
(by service mode)
FUNCTION # #8 CLEAR START/COPY

5 times
ALL START/COPY Execute All clear
Standby
(by special mode)
FUNCTION 0 START/COPY ALL CLEAR
START/COPY Execute All clear Standby
Figure 1-24 All Clear
1-53
Part 1: Facsimile
5.5 Protective Mechanism

5.5.1 Data battery backup function
If there is a power outage or if the power is turned off, the data stored in the control memory
is retained since the lithium battery function as a data battery backup.
For details on the backed up data, see Chapter 1: 5.4 Data related precautions
on Page 1-47.
REFERENCE
5.5.2 BJ cartridge maintenance features

a) Cleaning
To maintain high printing quality, the fax unit has a cleaning feature that wipes off dust
from the BJ cartridge nozzles with a head wiper and fills the nozzles with fresh ink.
b) Nozzle capping
The fax unit caps the BJ cartridge nozzles with the Capping section cap after the carriage
returns to the front of the Capping section on the right side. This protects the nozzles from
dust and prevents the ink from drying out or leaking.
c) Maintenance jet
The fax unit has a maintenance jet feature which purges ink from all the ink cartridge
nozzles to the purge unit. This prevents the nozzles from clogging and ensures high
printing quality.
1-54
5.5.3 Heat protection mechanism

The BJ cartridge head’s aluminum panel becomes hot during printing. It also gets hot if
printing continues even after the ink in the cartridge has been depleted. The aluminum
panel’s temperature is detected by the BJ cartridge’s head temperature sensor.
• When the carriage is to be moved to the cartridge replacement position, the following
applies:
If the detected temperature exceeds 50°C, “WAIT COOLING” is displayed and the
carriage does not move. This is to prevent the user from touching the BJ cartridge’s
aluminum panel. After several minutes when the temperature decreases, the cartridge
replacement procedure must be executed again.
• When a temperature exceeding the standard temperature is detected, the following
applies:
During printing, the printing head temperature is monitored every 50 ms. If the printing
head temperature exceeds 75°C, a 3.5-second wait period is inserted after each printed
line for 20 seconds. This is to allow the printing head to cool. After 20 seconds, the
head temperature is checked. If the temperature has dropped below 75°C, normal
printing resumes without any wait period inserted. However, if the head temperature is
still above 75°C, the wait period is inserted after each printed line until the printing head
cools sufficiently.
If a head temperature exceeding 100°C is detected for 0.2 sec. during printing, it will be
deemed as a BJ head abnormal temperature error and “CHECK PRINTER ##336” will be
displayed. The printing operation will also stop.
If a head temperature exceeding 100°C is detected for 1 sec. during printing, it will be
deemed as a BJ head temperature sensor error and “CHECK PRINTER ##337” will be
displayed. The printing operation will also stop.
5.5.4 Overcurrent protection

The fax unit has an overcurrent protection circuit with a built-in fuse to prevent an abnormal
temperature increase if an overcurrent flows to the motors and power supply due to a driver
IC problem, software lockup, or short circuiting.
Protected Component Safety Device

Document feed motor IC protector (FU3) on PCNT board
Paper feed motor IC protector (FU1) on PCNT board
Carriage motor IC protector (FU2) on PCNT board
Power supply unit Glass-tube current fuse (250V, 2.5A), overcurrent protection
circuit
1-55
Part 1: Facsimile
5.5.5 Lightning protection

The fax unit’s electrical components are protected from abnormal voltage caused by
lightning.
Protected Component Safety Device

SCNT board assembly Arrestors (ZD2) on the primary side of the SCNT board NCU
discharges a voltage over 320 to 480 VDC via the power cord
When protection is not possible

The SCNT board may not be adequately protected even with the protection
circuits if lightning strikes the telephone line.
NOTE
5.5.6 Power leakage protection

The AC line, telephone line, and metal parts of the fax unit are completely insulated. The
fax unit has a grounded power cord (three-prong plug) to prevent electrical shock. If power
leakage does occur, use the fax unit only with a grounded electrical outlet supplying the
proper voltage.
1-56
6. QUALIFICATION REQUIRED FOR INSTALLATION WORK

The qualifications for installation must satisfy local laws and regulations.
1-57
Part 1: Facsimile
1-58
Chapter 2
Technical
Reference
1. COMPONENT LAYOUT
The mechanism is composed of the Document Feed Section, which separates pages from a stack of
documents and feeds them in one at a time to the Scanning section; the Paper Supply Section, which supplies
separated paper or special paper to the Printer Section, and ejects them to the paper tray after printing; and
the Printer Section, which performs cleaning of the BJ head, and printing to paper.
For details on each Section of the mechanism, see the sections below, beginning with 2. SCANNER
MECHANISM on Page 2-3.
Separation roller Pickup roller
Document feed Lifting plate

motor
Document eject
roller
Document feed
roller
Paper feed motor

Paper eject roller Carriage motor
Transmission roller
Carriage belt
Paper feed roller
Document feed section

Automatic feed paper path
Document path
Manual feed paper path
Paper feed section

Printer section
Figure 2-1 Mechanical Layout
2-1
Part 1: Facsimile
The electrical section is composed of the following: the SCNT board, which performs system control; the
NCU board, which is the interface with the telephone circuit; PCNT board; which performs BJ printer
control; the power supply unit; and the OPCNT board, which detects key operations and displays status
information. There are also 6 sensors to detect system status.
Paper edge sensor:

Detects the state of paper
feeding and delivery. Home position sensor:
Detects the carriage position
and purge unit status.
Pickup roller sensor:
Detects the state of
pickup roller.
Ink detect sensor:

Detects ink fired from the
BJ head,in order to
detect when the BJ cartridge
runs out of ink.
Document sensor:
Detects whether or not
a document is set.
Document edge sensor:

Detects the trailing edge
of the document.
OPCNT board
PCNT board
NCU board
Power supply unit
SCNT board
Figure 2-2 Electrical System Layout
2-2
2. SCANNER MECHANISM
The scanner section scans documents that are to be sent or copied.
8 10 7
13
6
4 14
11 5 12
9 1
10
15
13
12
14
Figure 2-3 Document Feed Section
2-3
Part 1: Facsimile
Names and Functions of Parts

1. Paper Guide
When properly adjusted to the width of the documents, the guide will hold the documents in the
horizontal direction to prevent them from skewing when fed.
2. Document Feed Motor
This motor drives all the rollers in the scanner section.
3. Document Sensor (DS)
This sensor uses an actuator to detect the presence of documents to be scanned, and sends that
information to the SCNT board by way of the gate array in the operation panel unit.
4. Document Stopper
This stopper is located to the side of the separation rollers, and prevents documents from entering too far
inside the scanning section. This stopper is located here to improve document loading and prevent double
feeding or non-feeding due to defective loading of documents.
5. Separation Guide
Separates the documents to prevent double-feeding.
6. Document Feed Lever ➔ See next page.
This lever switches between automatic document feed and manual document feed. Damage to the
document caused by the separation roller can be minimized by switching to the manual document feed
position when sending single sheets such as thick-stock paper or photographs.
7. Separation Roller
This roller uses differences in the coefficients of friction of the separation guide, document and separation
roller to separate each of the sheets in a multiple-page document.
8. Upper Document Feed Roller ➔ See next page.
When the separation roller starts to rotate, the upper document feed roller raises the document stopper so
that documents can be fed.
9. Document Edge Sensor (DES)
Using an actuator, the DES detects the edge of a document just before it reaches the contact sensor, and
sends this information to the SCNT board.
10. Document Feed Roller
This roller feeds documents to the color contact sensor after they are separated by the separation roller.
11. White Sheet
This white sheet is used as a whiteness reference when pre-scanning documents.
12. Color contact Sensor ➔ See page 2-34
The color contact sensor scans the image data from the document, converts it to serial data, and transmits
it to the SCNT board as electrical signals. The color contact sensor has a scanning resolution of true 300
dpi and outputs Red, Green and Blue analog image data.
13. Upper Document Eject Roller
Holds the document between the document eject rollers, and then ejects it.
14. Document Eject Roller
This roller ejects documents fed from the document feed roller.
15. Static Eliminator Brush
Removes static electricity which may have built up on the document in the scanning process, and guards
against roller jams.
2-4
Initializing the upper document feed roller

When the separation roller starts to rotate, the position of the upper document feed roller is
simultaneously initialized to raise the document stopper Initialization is carried out when
NOTE the power is turned ON, when documents are inserted and when documents are ejected.
Document feed lever

Switching between automatic document feed and manual document feed is carried out by
the document feed lever above the left side of the LCD. During automatic document feed,
documents are gripped between the separation guide and the separation roller. Switching
the lever to manual document feed raises the separation guide and frees it from the
document. Manual document feed can therefore minimize the possibility of damage caused
by pinching between the separation guide and separation roller when feeding documents
such as thick-stock paper or photographs. However, because document separation does not
occur in manual document feed mode, only one sheet at a time may be loaded. Loading
multiple sheets will result in double feed.
Document feed error detection

There are three types of document feed errors which may occur.
a) Feed jam error
When the leading edge of the document is not detected by the document edge sensor
(DES) within 15 seconds after the start of document feed, a feed jam error is detected and
document feed is terminated.
b) Document extraction error
When a document is extracted after document feed has started but before the DES is
turned on, a document extraction error is detected, and feeding is terminated.
c) Eject jam/ document too long error
When the trailing edge of the document is not detected within one meter of feeding after
the document’s leading edge is detected, an eject jam/ document too long error is detected
and feeding is terminated.
When one of these types of jams occurs, all data which have been read and stored in
memory (which are not part of a page that has already been completely transmitted or
copied) are erased.
2-5
Part 1: Facsimile
3. PAPER SUPPLY MECHANISM

The paper feed mechanism in this model is taken from the BJC-4200 BJ printer. This printer has no paper
selection lever on automatic sheet feeder. If paper meets specifications, it can be fed without selecting
operation the paper type. Also, this printer's paper feed mechanism can supply paper in two ways,
automatically from the cut sheet feeder and manually from the manual feeding slot.
2
3 1
12
11
10
9 7
Figure 2-4 Paper Feed Section
2-6
Names and functions of parts:

1. Paper guide
The paper guide which slide manually is fixed align with the left side of the paper, to prevent skew.
2. Lifting Plate
This plate moves upwards by the force of the springs and the release cam mechanism, lifting the paper
stack until it touches the Pickup Roller. After separation, it moves back down to its original position.
3. Pickup roller ➔ See Page 2-8.
The pickup roller has a semi circular roller. This roller is rotated once, and sends the paper once sheet at
a time, as a result of corresponding operation with the lifting plate.
4. Pickup Roller Sensor (PRS)
This sensor monitors the initial position of the Pickup Roller position.
5. Paper Separator ➔ See Page 2-9.
The paper separator catches the corner of the recording paper or envelope, and holds the extra paper back.
6. Paper Edge Sensor (PES)
This sensor monitors the paper feed state, and detects jams and misfeeds.
7. Paper Feed Roller ➔ See Page 2-8.
The Paper Feed Roller transports paper, which has been picked up by the automatic sheet feeder, to the
printing position in the Printer Section. It then feeds the paper one line at a time, in coordination with the
carriage movement.
8. Paper Feed Motor ➔ See Page 2-8.
The Paper Feed Motor drive the paper supply mechanism and purge unit.
9. Transmission Roller
The transmission roller transmits the driving force of the paper feed roller to the paper eject roller.
10. Paper Eject Roller
A roller used to eject the paper.
11. Spur
This spur is used to transport the printed paper properly, without damaging its printed surface. It is
shaped so as to make it difficult for ink to stick to it.
12. Cleaner Roller
A roller which cleans the spur when dirtied with ink.
2-7
Part 1: Facsimile
Paper feed motor drive switching

Power from the paper feed motor is switched for separation and feed of the paper, and
nozzle cleaning mechanisms by the direction of paper feed motor rotation, the slide lock pin
NOTE on the purge unit and swing gear. When the carriage moves in front of the purge unit, the
carriage pushes the control pin, and releases the swing gear driven by the paper feed motor.
When the paper feed motor rotates in the paper feed direction in this state, the swing gear
rotates and moves up to the auto sheet feeder drive gear to drive the auto sheet feeder.
Alternately, when the paper feed motor rotates in the reverse direction, the swing gear
rotates and moves up to the purge drive gear to drive the purge unit.
When the control pin is locked, the paper feed roller is driven to feed the paper.
Paper feed state Paper feed roller

Fed in forward direction by paper feed motor
Control pin
Fixed to swing gear
Purge unit
Swing gear
Pump drive state Paper feed roller

Fed in reverse direction by paper feed
motor
Control pin
Pushed by carriage to
release swing gear
Swing gear
Coupled with purge unit drive gear
Purge unit drive gear
Cap
Covers BJ cartridge
Auto sheet feeder drive state Pickup roller
Auto Sheet Feeder

drive gear
Control pin
Pushed by carriage to
release swing gear
Swing gear
Coupled with ASF drive gear
Figure 2-5 Paper Feed Motor Drive Switching

2-8
Paper Separation Mechanism (Automatic feed / Manual feed)

This model has no paper selection lever on the automatic sheet feeder.
If the paper meets specifications, it can be fed without selecting operation the paper type.
NOTE The paper is loaded in the auto sheet feeder such that a corner of it is caught by the paper
separator. When printing starts, the pick-up roller starts to rotate through the drive of the
paper feed motor. Plain paper is fed with its corner held by the paper separator, and then
pushed into the paper feed section. When printing on thick paper like envelopes, as the
paper is stiffer than the return force of the paper separator’s spring, the paper separator is
pressed down to feed the paper.
Initial position of the pick-up roller is detected when the flag is sensed by the pick-up roller
sensor on the PCNT board.
When the paper is sensed by the paper edge sensor for over a second, it is fed automatically
until it reaches the starting position for printing.
If the paper is not sensed even when the paper pick-up operation is executed, it is executed
again. If the paper is still not sensed, it is assessed as a paper feed error.
When manual feeding, set the paper in the manual feeding slot until it reaches the position
where the paper edge sensor detects the paper.
Paper pushed into the paper feed section is fed to the starting position for printing after it
has been sensed by the paper sensor for over a second.
At this time, the paper passes through a different paper path from that of the cut sheet
feeder. This makes it possible to give priority to manually fed paper, even when paper is
loaded in the cut sheet feeder.
Pick-up Roller Paper
Paper Separator
<Plain paper pick up.> <Thick paper pick up.>
Figure 2-6 Paper Separation Mechanism

2-9
Part 1: Facsimile
Paper feed error detection

There are three types of paper feed error which may occur:
a) No paper error
NOTE Occurs when the Paper Edge Sensor does not detect the paper’s leading edge the start of
the paper picked up operation is executed, it is executed again. If the paper is still not
sensed , it is assessed as a No paper error.
b) Eject delay jam
Occurs when the Paper Edge Sensor does not detect the paper’s trailing edge after the
page has been printed, or after 22 inches (558.8 mm) of paper eject operation has been
performed.
c) Paper size error
When the size of the paper being fed is different from that registered in the user data, and
the page being printed is divided during printing, a paper size error will occur.
When a paper feed error occurs, memory reception begins from the page at which the paper
feed error occurred.
When copying, the data are erased from memory as soon as an error occurs.
2-10
4. PRINTER SECTION
The printer section mechanism in this model is taken from the BJC-4200 BJ printer.
Major changes are as follows.
• Cartridge installation is not performed from the front, but from above.
• The spur attachment location has been changed.
• An ink detection sensor has been added.
5
3
4
1
7
6
8
Figure 2-7 Printer Section
2-11
Part 1: Facsimile
Names and functions of parts

1. Home Position Sensor (HPS) ➔ See Page 2-13.
This sensor detects the home position edge and carriage position. Also, at the capping position, the on/off
of purge sensor flag during the pump operation is detected.
2. Carriage Motor
This is a stepping/pulse type motor, which is controlled with pulse width modulation. It moves the
carriage by belt drive.
3. BJ Cartridge ➔ See Page 2-18.
4. Carriage
Driven by the carriage motor, the carriage moves horizontally across the paper. Through the carriage
ribbon cable, the printing signals from the logic board are transmitted to the BJ cartridge in the carriage.
By controlling the purge unit’s slide lock pin, the carriage controls the engagement of the paper feed
motor’s drive power between the paper feed/purge unit and the sheet feeder.
5. Paper thickness adjustment lever
Adjust the gap between the print head and paper according to the thickness of the paper.
6. Purge unit ➔ See Page 2-13.
In order to maintain the BJ cartridge’s high print quality, the BJ cartridge’s nozzles and spray orifices are
cleaned by a wiper and pump. When in standby mode, the BJ cartridge’s spray orifice section is covered
by a rubber cap to prevent the nozzles from drying out and ink from leaking.
The purge unit controls the swing gear. This gear switches power from the paper feed motor for
separation of the paper, paper feed and nozzle cleaning.
7. Ink Detection Sensor ➔ See Page 2-16.
Ink is ejected directly over the optical axis of a pass-type photosensor, which detects the change in light
intensity to determine whether or not ink is being ejected.
8. Waste ink absorbers
Absorb waste ink from cleaning or ink empty detection.
2-12
For details on BJ cartridge holding, carriage drive and pump operation state detection, see the
FACSIMILE BASIC•INTER SUPPLEMENT 2 (supplied separately).
NOTE
Ink shield
Pump
Wiper control tab
Slide lock pin
Purge unit drive gear

Rubber cap
Wiper unit
Figure 2-8 Purge Unit
Carriage
Home position sensor
Light shielding arm
Rubber cap
Pump operation
Piston control arm
Pump
Purge unit
Figure 2-9 Pump Operation State Detection
2-13
Part 1: Facsimile
BJ head protection
In order to always maintain good print quality, this model performs cleaning of the BJ head
at appropriate times.
NOTE There are three types of cleaning operations: pump suction, wiping, and maintenance jet.
Also, the print head is capped after printing, to preserve the head.
• Cleaning operation (pump suction)
Cleaning operation is performed using the cap and pump of the purge unit.
The cleaning operation is performed at the following times:

• When the user initiates a cleaning operation
• At power-on
• When the BJ cartridge is changed
• At the start of a print operation when at least 72 hours has passed since
the last cleaning
(However, when using the BC-21/BC-22, the first cleaning after changing the BJ
cartridge/ink cartridge will occur when a print operation begins after 24 hours or more.)
• Wiping operation
When the carriage passes by from left to right, the wiper blade drops down so that it does
not touch the print head. When the carriage passes by from right to left, the blade rises to
contact the print head and wipe away paper fibers and ink residue.
The wiping operation is performed at the following times:

• At the start of printing when less than 72 hours has passed since the last
cleaning operation
• Every 60 seconds during printing (or after a fixed number of dots have been
ejected)
• During a capping operation
• Maintenance jet
The maintenance jet operation prepares the nozzle spray orifice ink surface shape by
performing an ink test, firing at the maintenance jet absorber.
The maintenance jet operation is performed during a cleaning operation, after a wiping
operation, and after a fixed time (BC-20: 12 seconds; BC-21/BC-22: variable, between 5
and 20 seconds) while printing.
• Capping after print completion

The capping operation is performed at the following times:
• When a fixed amount of time passes after the completion of printing without
new print data being received by the Printer Section
• During printing, after the second wiping operation (i.e. after 120 seconds)
with no print data received by the Printer Section
• After changing the BJ cartridge
2-14
Print Shift Correction

Print gaps can occur when doing bidirectional printing, due to changes in the weight of the
BJ cartridge and mechanical errors. This gap is corrected by adjusting the carriage drive
NOTE motor load and the carriage position, which is determined logically from the number of
stepping pulses. Gap detection is performed before the start of printing, during the home
position detection operation.
2-15
Part 1: Facsimile
Ink empty detection

Ink empty detection during fax operation is performed by firing black ink between the light
source and receptor of the ink sensor, located on the left side of the printer. This function
NOTE does not work with the BC-22, only with BC-21 or BC-20.
When ink passes between the source and the receptor, as shown in Figure 2-10, the sensor
output will be a pulse waveform. The presence of ink may be determined from the pulse
generation time.
Ink empty detection is performed at the end of each received page of printing. If ink is not
detected on the first detection attempt, the ink nozzle is shifted slightly, and the detection
operation is repeated to double-check the first detection operation. If it is determined that
there is ink remaining, the image data for that page will be erased from memory. If the
cartridge is out of ink, the message “CHANGE CARTRIDGE” will be displayed to inform
the user that the cartridge is out of ink, and the page will be “received” to memory again
from the image data.
The detection level of the ink detection sensor is adjusted automatically by means of a
feedback circuit, and thus requires no manual adjustment. If the sensor output does not
reach a standard level, even after performing feedback control (such as if the receptor is
completely blocked, or if a sensor defect occurs), the ink sensor failure will be reported with
the display of the “CHECK PRINTER” (error code ##348) message.
BJ
Ca
rtri
dg
e Signal sends to
PCNT board
Ink detect sensor

Figure 2-10 Ink Empty Detection
2-16
Waste Ink Absorbers

This model has a single ink absorber which absorbs waste ink as follows.
• Suction waste ink
NOTE Waste ink sucked from the cap
• Maintenance jet waste ink
Waste ink from the test firing used to adjust the nozzle condition
• Ink detection waste ink
Waste ink fired to detect the presence of remaining ink during fax receipt
The amount of ink absorbed is counted as a total of all of these. When the counted
absorption levels reach 100%, the “CHECK PRINTER” message (error code ##342) will
be displayed, and printing will stop to allow the absorber to be changed. To clear the error,
it is necessary to replace the absorbers and to reset the waste ink absorption level counts. If
there is no other error at this time, any image in the memory will be output automatically.
The waste ink absorber should be replaced after this. For the method of resetting the waste
ink absorption level counts, see Page 1-50.
2-17
Part 1: Facsimile
5. BJ CARTRIDGE
This model accepts three types of BJ cartridges, the BC-20, BC-21 and BC-22.
5.1 Structure
a) BC-20 Black BJ cartridge structure
The black BJ cartridge contains a 360 dpi × 128 nozzle bubble jet print head unit, on-demand thermal ink
jet type, containing 44 ml of ink. The black ink contained in the ink sponge is filtered with a meshed ink
filter to remove dust, and sucked into bubble jet print head unit through a joint pipe.
b) BC-21 Color BJ cartridge structure

The color BJ cartridge has a printing head equipped with 360 dpi × 136 nozzles through which the four
ink colors are ejected (24 nozzles each for yellow, magenta, and cyan; 64 nozzles for black). The ink
cartridge (one for black and one for the other three colors) are removable and replaceable. The BCI-20
black ink tank contains 9 ml of black ink. The BCI-21 color ink tank contains 5 ml each of yellow, cyan,
and magenta ink.
c) BC-22 Photo Color BJ cartridge structure

The photo color BJ cartridge has a printing head equipped with 360 dpi × 136 nozzles through which the
four ink colors are ejected (24 nozzles each for yellow, magenta, and cyan; 64 nozzles for black). The BJ
cartridge contains 9 ml of black ink , 5 ml each of yellow, cyan and magenta ink.
For details on the structure of the Bubble jet head unit structure (Printing mechanism),
INKSAVER (economy) printing, and maintenance jet, see the FACSIMILE
BASIC•INTER SUPPLEMENT 2 (supplied separately).
REFERENCE
Using BC-21e/ BC-22e BJ cartridge

BC-21e and BC-22e BJ cartridges are improved versions of BC-21 and BC-22
cartridges, respectively. They are designed to be backward compatible with existing
machines which use the BC-21 or BC-22; therefore, they can be used with this
machine, although full use of their new features is not possible.
NOTE
2-18
Black BJ Cartridge Color BJ Cartridge
Nozzle 1 Nozzle 1
Yellow Nozzles 1 to 24
Magenta Nozzles 25 to 48
Cyan Nozzles 49 to 72
Black Nozzles 73 to 136
Nozzle 128 Nozzle 136
Photo BJ Cartridge
Figure 2-11 Nozzle Arrangement
Air Intake Plate
Cartridge Cover
Ink Sponge
Ink Filter
Label
Cartridge Body
Aluminum Plate
Joint Pipe Signal Connection Point

128 Bubble Jet Nozzles
Faceplate Bubble Jet Head Unit
Figure 2-12 Black BJ Cartridge Structure
2-19
Part 1: Facsimile
Air Intake Plate

Rubber Sheet
Cartridge Cover Air Intake Plate
Ink Filter
Ink Sponges
Cartridge Body
Ink Suppliers
Label
Label
Cartridge Cover
Ink Sponge
Ink Passage Section Holder
Ink Suppliers
Aluminum Plate
136 Bubble Jet Nozzles Label
Signal Connection Point
Faceplate
Bubble Jet Head Unit
Figure 2-13 Color BJ Cartridge Structure
Air Intake Plate

Ink Sponges
Ink Filter
Ink Sponge
Aluminum Plate
136 Bubble Jet Nozzles
Signal Connection Point
Faceplate
Bubble Jet Head Unit
Figure 2-14 Photo BJ Cartridge Structure
2-20
5.2 BJ Head Driver Block Diagram

• 128/136 bit shift resistor
Stores the printing data (HDATA) transferred from the control board at HCLOCK’s timing.
• 128/136 bit latch

Latches the printing data (HDATA) converted by the 128/136 bit shift resistor.
• Block enable decoder

After the BENB (Block enable) 0, 1, and 2 code signals are input, the specified heat timing signal is
output. The heat timing signal is divided into eighth.
• Heater (1 to 128 and 1 to 136)

The heater generates the bubbles required for the nozzles to eject the ink. The heater heats the bubble jet
nozzles. Heating is executed with the timing signal produced by the block enable decoder and the even
nozzle heat enable (EvenENB), odd nozzle heat enable (OddENB), and heat enable (HENB0 to 3)
signals.
• Sub heater
This heater maintains the optimum conditions in the nozzle for ejecting ink.
• Temperature control heater

This heater controls the head temperature to stabilize the ink ejecting amount.
• Rank resistor
To execute optimum heat control of each BJ cartridge, production-related deviation in heater
characteristics is classified into 13 types which are identified by changing the rank resistance. From the
printer MPU’s analog port, the printer MPU detects the different rank resistance as voltage values and
converts them from analog to digital for detection. The heater’s characteristics are thereby recognized.
• Head temperature sensor

Temperature changes in the nozzle’s heater are detected by the diode to prevent the bubble jet head from
overheating.
• Cartridge ID
With the ID0 and ID1 combinations, the BJ cartridge type (color or black or photo) is recognized.
2-21
Part 1: Facsimile
HTO Temperature Control Heater x 2

HVH
HTI
RANK Rank Resistor
VHG
W-HT Sub-heater x 2
H ENB <0>
<1>
Odd ENB Heater 1
1
Even ENB
2
<0> 1
B ENB <1> 2 3
<2> 4
Block Enable
Decoder 8
16
128bit Shift Resistor 128bit Latch Delay
1 17
16
128
HDATA 128bit
Tr.
113
114 Array
127
HCLOCK 128
HRES
Delay
HLATCH
113
HVdd
HVss 114
DIODE A 115
Head
Temperature 116
DIODE K Sensor
ID0 127 Heater
ID1 128
128
Figure 2-15 BJ Head Driver Block Diagram (Black BJ Cartridge)
HTO Temperature Control Heater x 2

HVH
HTI
RANK Rank Resistor
VHG
W-HT Sub-heater x 2
<0>
HENB <1>
<2>
<3>
Odd ENB Heater 1
Even ENB 1
1 2
<0>
BENB <1> 2 3
<2> 4
4
Block Enable
Decoder 8 136bit
16
Tr. Y Yellow
136bit Shift Resistor 136bit Latch Delay
1 17 Array
16
24
24
Delay Heater 24
136 25
HDATA 72 Heater 25
121 72 M
122 Heater 48 Magenta
Delay
Heater 49
135 73
HCLOCK 136 C Cyan
Heater 72
HRES
HLATCH Delay
121 Heater 73
HVdd
HVss 122
DIODE A 123
Head BK
Black
124
Temperature
DIODE K Sensor
135 Heater
ID0 Color BJ Cartridge 136
ID1 136
ID0 Photo BJ Cartridge

ID1
Color BJ cartridge and Photo BJ cartridge have the same circuit

configuration except for the ID1 connection.
Figure 2-16 BJ Head Driver Block Diagram (Color BJ Cartridge)
2-22
5.3 Printing Signal

a) Black BJ cartridge drive control
The black BJ cartridge driving control is executed by dividing the head’s 128 nozzles into 8 blocks (16
nozzles each). These blocks are further divided into odd and even blocks (8 nozzles each). The odd
blocks eject ink simultaneously, and the even blocks do so as well. The control signals for the former are
the block enable 1, 2, and 3 signals (BENB 1, 2, 3), and for the latter the signals are the even/odd enable
signals (Even/odd ENB).
The heat enable 0 and 1 (HENB 0, 1), which are the heater drive control signals for ejecting the ink,
comprise the pre-pulse and main pulse. To constantly achieve optimum ink ejecting, the internal
conditions such as the head’s rank, printer temperature, head temperature are monitored, and the heater
drive pulse width is varied before the pulse is output. Also, the printing drive signal from the printer
controller is transferred to the BJ head’s shift resistor according to the HLATCH timing.
The printing drive signal (HDATA) is latched and when the printing control signal and heater drive
control signal are output together, the heater for the applicable nozzles is driven, and the ink is ejected.
b) Color BJ cartridge drive control

The color BJ cartridge head’s nozzle configuration differs from that of the black BJ cartridge. (The black
has 64 nozzles while the color has 24 nozzles each for Y, M, and C.) Therefore, the number of nozzles in
each control block is different from that of the black BJ cartridge. Also, since the heaters are driven
simultaneously for each color, the heater drive control signals used are the heat enable (HENB) 0, 1, 2,
and 3 signals. Otherwise, everything else is the same as with the black BJ cartridge.
For heat enable, the HENB 0, 1, and 2 signals drive the nozzle heaters for Y, M, and C. The HENB 3
signal drives the nozzle heater for black ink.
O A B A B
BE1
E A B A B
O A B A B
BE2
E A B A B
O A B A B
BE3
E A B A B
O A B A B
BE4
E A B A B
O A B A B
BE5
E A B A B
O A B A B
BE6
E A B A B
O A B A B
BE7
E A B A B
O A B A B
BE8
E A B A B
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1718 19 20 21 22 23 24 25 2627 28 29 30 31 32 33 34 3536 37 38 39 40 41 42 43 4445 46 47 48 49 50 51 52 5354 55 56 57 58 59 60 61 6263 64

:
:
BE1 to BE 8 : Block Enable 1 to 8

E : Even Enable
O : Odd Enable
A : Heat Enable 0
B : Heat Enable 1
Figure 2-17 Printing Sequence (Black BJ Cartridge/HQ Mode)
2-23
Part 1: Facsimile
HQ 154µs (6.51kHz)
720dpi/ Smoothing 77µs (13.02kHz/9.76kHz*)
HS 109µs (9.19kHz)
HLATCH
128or136
0 1 2 3 4
HDATA
Data transmission to shift resistor
HCLOCK
Odd ENB
Even ENB
1(0) 0(1) 1(0) 0(1)
B ENB 0
1(0) 0(1)
B ENB 1 Head Driving in HQ Mode (Divided into 16)
1(0) 0(1)
B ENB 2
H ENB 0,1,2
H ENB 3
1 Block
Odd ENB
Even ENB
1(0) 0(1) 1(0) 0(1) 1(0) 0(1) 1(0) 0(1)
B ENB 0
B ENB 1 1(0) 0(1) 1(0) 0(1) Head Driving in HS Mode (Divided into 8)
1(0) 0(1)
B ENB 2
Variable Pulse
Width
H ENB 0,1,2
H ENB 3
1 Block
Main Pulse
*9.76kHz: Color/1pass: Pre-Pulse
Figure 2-18 Printing Signals (HQ Mode)
2-24
6. ELECTRIC CIRCUIT
6.1 Component Block Diagram
Ink detect Document

sensor Document sensor edge sensor
System control section

Pulse
genration
circuit Operation panel unit
AC230V
+5V
Power supply
unit Real-time
+24V clock IC
256K bit
(IC301)
(IC303)
(IC307)
(IC302)
Serial transmission (IC203)
8M bit
DRAM
DRAM
System controller (1/3)
4M bit
4M bit
SRAM
ROM
(IC401)
Data backup
32 MHz
(IC201)
+24V Regulator
MPU
To (IC403)
PCNT Reset IC
Board (IC202)
+12V
Address/Data Bus AD0 to AD7
Address Bus A0 to A23
Document feed System controller (2/3)

motor (IC401)
Driver IC System controller Color
M (IC 302) Printer control (3/3) (IC401) Image Modem IC
Bi-Centronics Processing IC R144EFXL
Carriage section interface
UHQ (IC 902) (IC701)
motor function
Driver IC 20MHz
M (IC 12) EEP ROM Communication
(IC8) control section
Paper feed
motor Data Bus D0 to D15 SRAM SRAM SRAM
256k bit 256k bit 256k bit AMP.
(PRINTER)
Driver IC Printer (IC 402) (IC 406) (IC 901)

M
(IC1)
MPU
(IC 6) controller
(IC5) Document
Pickup roller scanning +24V
sensor section From PCNT
Paper edge Board
sensor ROM DRAM 4M bit
8M bit (IC4)
(IC3) Heater Heater Speaker
Temperature driver driver LED NCU board
sensor Color
Contact sensor
Home position Sub- BJ head
sensor heater
Cartridge detection
Figure 2-19 Block Diagram
2-25
Part 1: Facsimile
6.2 Circuit Board Components

a) System control section
The system controller is made up of the following components, and controls the entire fax system.
a-1) MPU (Micro Processor Unit) (IC 201)

The main functions of the NEC µPD70433GJ-16-3EB MPU are as follows.
• 16 bit CPU
• 24 bit address bus
• 8 bit data bus
• DMA control
• A/D converter
• Serial interface
• Software CODEC
• Interrupt control unit
a-2) System controller (IC 401)

The system controller is a gate array for controlling MPU peripheral devices. The main functions of the
system controller are as follows:
• Printer resolution conversion (Ultra-smoothing)
This IC converts facsimile data of horizontal resolution of 8 dots/mm and vertical resolution of 3.85 or
7.7 lines/mm to print data of 360 dpi and 360 dpi, respectively.
• BJ printer interface
8 bit parallel print data sent to the Printer controller.
• OPCNT serial interface (Contains document sensor and document edge sensor signals)
• DRAM/SRAM controller
Controls DRAM/SRAM read/write and renewal.
• Serial-to-parallel conversion
• Horizontal scaling
• Detection of document edge sensor and ink detection sensor
a-3) RTC (Real Time Clock) IC (IC 203)

RTC4543 is used as the RTC. The RTC IC is backed up by lithium battery, and counts the date and
time.
2-26
a-4) Main ROM (IC301)

This 8 Mbit ROM contains the control programs (e.g. operation panel, scanner and communications
section etc.) for this fax.
a-5) SRAM (IC 302)

This 256 Kbit SRAM is backed up by lithium battery. SRAM holds data registered for system control
and communications management information. Also, SRAM stores contact sensor LED light-on time
data.
a-6) DRAM (IC 303, IC 307)

Two 4 Mbit DRAMs are used as memory for storing image data, and as an MPU work area.
b) Communication control section

b-1) Modem IC (IC 701)
A Rockwell R144EFXL PQFP is used as the modem IC. The MODEM IC carries out G3 modulation
conforming to ITU-T standards V.27ter, V.29, V.17 and V.33 on transmitted data received from the
MPU during transmission. During reception, the MODEM IC carries out G3 modulation on received
signals from the telephone line, according to the same standards.
c) Document scanning section

c-1) System controller IC (IC 401)
The system controller IC include image processing function (UHQ) are as follows:
• A/D conversion
Input signals from the contact sensor are A/D converted.
• Generation of shading data (RGB color & Black and white)
• ABC (Auto Background Control)
Sets the slice level for each scan line.
• Edge enhancement processing
• Binaryzation processing
• Halftone processing
c-2) SRAM (IC 402, IC406)

Two 256 Kbit SRAMs are used as a buffer for the image processing data and shading correction data.
c-3) Color image processing IC (IC 902)

The main functions of the color image processing IC are as follows:
• Color image processing acceleration
Processes the RGB data read during color copying into CMYK print data using high-speed
conversion.
• Contact sensor LED control
• Document feed motor control
c-4) SRAM (IC 901)

This 256 Kbit SRAM is used as a buffer for the color image processing data.
2-27
Part 1: Facsimile
d) Printer control section (On the PCNT board)

d-1) Printer controller (IC 5)
The main functions of the printer controller are as follows:
• Bi-centronics interface
• EEP-ROM control
• DRAM control
• Buffer control
• Print head control
d-2) MPU (IC 1)

• 16 bit CPU
• 24 bit address bus
• 16 bit data bus
• Carriage motor / Line feed motor control
The stepping motor controller outputs the carriage motor's single- and two-phase exciter drive signal,
and paper feed motor's two-phase drive signal.
The stepping motor controller switches the carriage motor with the 5-step peak current value for
optimum driving. The stepping motor controller outputs the switching control signal to the carriage
motor driver.
• Detection of BJ head temperature
• Detection of printer's internal temperature.
• Detection of Home position sensor, Paper edge sensor and Pickup roller sensor.
• Cartridge detection.
• Ink detection sensor control
d-3) ROM (IC 3)

The 8 Mbit control/CG ROM contains the program and bitmap font data for printer control.
d-4) DRAM (IC 4)

4 Mbit DRAM is used as the receive buffer, download buffer, print buffer, and working area.
d-5) EEPROM (IC 8)

Controlled by the printer controller, the 1 Kbit EEPROM (Electrically Erasable and Programmable
ROM) stores various printer emulation settings, and the waste ink amount discharged to the waste ink
absorber.
2-28
6.3 Flow of Image Signals

a) G3 transmission
(1) With the LED as a light source, the image is scanned by the contact sensor, and analogue image data
sent to the SCNT board.
(2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor
to digital image data.
(3) The system controller IC converts processed image data from serial data to parallel data, and writes
them to the DRAM.
(4) The MPU encodes raw data in the DRAM using a soft codec, and rewrites the encoded data into the
DRAM.
(5) The MODEM IC modulates the coded image data.
(6) The modulated data are then sent from the MODEM IC to the NCU board.
(7) The data are returned to the SCNT board and, from there, are sent to the line for transmission.
Contact sensor
SCNT board
b
(3)
b (1)
(2)
(4) a
(4)
(5) d
(6) (7)
(7)
a System controller IC
NCU
b DRAM (6) board
c MPU PCNT board

d MODEM IC
Figure 2-20 G3 Transmission Image Signal Flow
2-29
Part 1: Facsimile
b) G3 Reception
(1) Image signals received by L1, L2, pass through the hybrid circuit in the NCU, and are amplified. The
modem demodulate these images, and writes them to the DRAM.
(2) The MPU decodes the demodulate image data, checks errors, stores them in the DRAM, encodes the
data and rewrites them into the DRAM.
(3) The system controller IC converts the decoded data from run-length data to raw data, and converts 8
dot/mm fax data into 360 dpi resolution converted printer data, and writes them to the DRAM.
(4) The system controller IC converts the resolution converted printer data to BJ printer head control
signals, and then sends the signals to the BJ print head, via the BJ controller IC. Simultaneously, the
printer MPU sends motor control signals to the carriage motor and line feed motor, via the driver IC.
SCNT board
(4)
(3)
b
(2)
d
(1)
(2)
c
(1)
(1)
(1) NCU
board
(4)
PCNT board
Carriage motor
(4)
g e
(4)
f
h
(4)
a MODEM IC
b DRAM
c MPU
d System controller IC
Paper feed motor
e BJ controller IC
f MPU(Printer)
g Driver IC(Carriage motor)
h Driver IC(Paper feed motor)
Figure 2-21 G3 Reception Image Signal Flow
2-30
c) Color copy
(1) Using the LED as a light source, the image is scanned by the contact sensor, and RGB analogue image
data is sent to the SCNT board.
(2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor
to RGB digital image data.
(3) The system controller IC converts the RGB digital image data from serial data to parallel data, and
writes them to the DRAM.
(4) The color image processing IC converts the RGB data on the DRAM into CMYK print data, then
returns it to DRAM storage.
(5) The system controller IC converts the CMYK printer data to BJ printer head control signals, and then
sends the signals to the BJ print head, via the BJ controller IC. Simultaneously, the printer MPU
sends motor control signals to the carriage motor and line feed motor via the driver IC.
Contact sensor
SCNT board
(5)
b
(3)
b (1)
(2)
c (4) (4)
NCU
board
(5)
PCNT board
Carriage motor
(5)
g e
(5)
f
h
a System controller IC (5)
b DRAM
c MPU
d Color image processing IC
Paper feed motor
e BJ controller IC
f MPU(Printer)
g Driver IC(Carriage motor)

h Driver IC(Paper feed motor)
Figure 2-22 Color Copy Image Signal Flow

2-31
Part 1: Facsimile
7. COMMUNICATION SYSTEM OPERATIONS

7.1 FAX/TEL Switching
This fax is set to automatically switch between fax and telephone, on the same telephone line. If the other
party is a fax, the fax is received automatically, and if the other party is a telephone, the alarm in the main
unit is rung to alert the user.
7.1.1 Settings
(1) Press the RECEIVE MODE button to select the Fax/Tel mode.
(2) Set the “F/T SW ACTION” in RECEIVE (RX) SETUP menu (see the MultiPASS Desktop
Manager for Windows User’s Guide for instruction)
7.1.2 Parameters
Default Setting Selection
Item setting switch range
RING START TIME 8 sec. User data 0 to 30 sec.
(Pseudo Ring start time)
F/T RING TIME 15 sec. User data 10 to 45 sec.
(Pseudo Ring time)
F/T SW ACTION RECEIVE User data RECEIVE/
(Operation after FAX/TEL switching) DISCONNECT
Pseudo RBT frequency 400 Hz None None (fixed)
Pseudo RBT transmission from CML 4 sec. Service data #3 16 0 to 9 sec.
on time until start (CNG detection time)
Pseudo RBT pattern on time 1000 ms Service data #3 17 0 to 9990 ms
Pseudo RBT pattern off time (short) 0 ms Service data #3 18 0 to 9990 ms
Pseudo RBT pattern off time (long) 4000 ms Service data #3 19 0 to 9990 ms
Pseudo RBT transmission level -13 dBm Service data #3 24 -23 to -8 dBm
Pseudo ring frequency 25Hz Service data #2 10 17Hz/25Hz/50Hz
Pseudo ring pattern on time 1000 ms Service data #3 20 0 to 9990 ms
Pseudo ring pattern off time (short) 0 ms Service data #3 21 0 to 9990 ms
Pseudo ring pattern off time (long) 4000 ms Service data #3 22 0 to 9990 ms
CNG detection level -47 dBm Service data #3 23 -50 to -29 dBm
2-32
7.2 Answering Machine Connection

This connection is for effective use of an answering machine connected to the extension phone jack. If the
other party is a telephone, the answering telephone records the message, and if the other party is a fax, the
fax receives automatically.
7.2.1 Settings
(1) Connect the answering machine to the extension telephone jack, and set the answering machine to
“Answer”.
(2) Press the fax’s RECEIVE MODE button and select the Ans. Machine mode.
(3) When putting the fax into reception mode by detecting no-sound on the line, set the “SILENT
DETECT” to “ON”, then set the no-sound time with user data “DURATION”. (See the MultiPASS
Desktop Manager for Windows User’s Guide for instruction)
7.2.2 Parameters
Default Setting Selection
Item Setting Switch Range
SILENT DETECT OFF User data ON/OFF
DURATION 4 sec. User data 1 to 99 sec.
No-sound detection level -46 dBm Service data #3 26 -54 to -30 dBm
Signal detection time 60 sec. Service data #3 25 0 to 999 sec.
2-33
Part 1: Facsimile
8. NEW FUNCTION
8.1 Color Scanning Ability
8.1.1 Contact sensor specifications
Effective reading width

216 mm
Effective number of picture elements (pixels)

2552 pixels
Scanning rate
When color scanning 30~300 dpi: 21 ms / line
301~600 dpi: 33 ms / line
When color copying 360 dpi fixed: 33 ms / line
Pixel density
300 dpi
Data Output
1 analog output
Rod lens array

Single row type
Light source
Red, Green and Blue LED’s mounted on one side of scanner
2-34
8.1.2 Reading color documents

When scanning a line of a color document, the LED’s are sequentially lit: first Red, then Green, then
Blue. The corresponding image data of the line are then read and stored to memory. The Red, Green and
Blue LED’s are mounted on the white LED board at the right side of the contact sensor. The light emitted
from the LED’s passes through the optical guide, where it is reflected, gathered, and projected at the
document.
During color copying, the SCNT board’s Color Image Processing IC (IC 902) uses the 8-bit data stored in
memory for each LED color to generate print image data for the colors Cyan, Magenta, Yellow, and
Black ( CMYK data ). Generation of CMYK data is independent from the reading contact sensor data.
When CMYK data generation is slower than the reading process, reading is halted until CMYK data
generation is completed.
When using the unit as a color scanner, the Red, Green and Blue data which were scanned and stored to
memory are converted to parallel data and sent to the PC via the Centronics interface.
8.1.3 Reading black & white documents

When scanning black and white documents, the Red, Green and Blue LED’s are lit sequentially for 1/3
the duration used for color scanning, providing illumination equivalent to the same duration of white
light.
Projected light
Scaninng glass surface
Document feed directon

R G B
Scanning glass
Reflected light
R.G.B.
LED chip
(One side only)
Rod lens array
Optical guide
(Lens)
Frame Sensor control Photo sensor array

logic board
Figure 2-23 Contact Sensor
2-35
Part 1: Facsimile
2-36
Chapter 3
Maintenance
and Service
1. MAINTENANCE LIST
1.1 Consumables
Level Consumable When
User BJ cartridge When “REPLACE CARTRIDGE” is displayed or
(BC-20 / BC-21 / BC-22) when ink has run out.
INK cartridge When using BC-21,and either the “YMC

(BCI-21 Color color” or “Black” ink cartridge has run out.
/ BCI-21 Black)
Service Technician None
Using BC-21e/ BC-22e BJ cartridge

BC-21e and BC-22e BJ cartridges are improved versions of BC-21 and BC-22 cartridges,
respectively. They are designed to be backward compatible with existing machines which
NOTE use the BC-21 or BC-22; therefore, they can be used with this machine, although full use
of their new features is not possible.
1.2 Cleaning
For the cleaning procedure, see 2. HOW TO CLEAN PARTS on page 3-4.
Level Location When

User Main unit outer covers When dirty.
Printer platen When ink adheres to the platen.
Separation roller When document separation performance deteriorates.
Document feed/eject When document feed/eject performance

roller deteriorates.
Separation guide When document separation performance deteriorates.
Scanning glass When black vertical stripes

(contact sensor) appear in copied or transmitted images.
White sheet When the color or brightness of the copied or

transmitted image is not normal.
Service Technician None
3-1
Part 1: Facsimile
1.3 Periodic Inspection

None
1.4 Periodic Replacement Parts

None
1.5 Adjustment Items

The following adjustments must be made on this fax.
For the adjustment procedure, see 3. ADJUSTMENT on page 3-6.
Item When
CS LED lights-on duration When the SCNT board, or the lithium battery, or the contact
adjustment sensor are replaced. Also, when the color or brightness of the copy
image or transmission image is not normal.
Vertical Alignment When the vertical lines shift during Bi-directional printing.
adjustment
Head gap When the carriage guide frame and the platen installation positions
have been moved, resulting in the head gap changing.
CS LED automatic lights-on duration adjustment

The lights-on duration data for each color are on the SCNT board. The data are also
backed up in SRAM. When power is turned on, the data are checked by check sum. If
NOTE the data are incorrect, the lights-on duration is corrected automatically. If a document is
detected, the data cannot be adjusted. The LCD display reads “CHECK
DOCUMENT”. After the document is removed, the display reads “PRESS
START/COPY”. If you press the START/COPY button, and themachine will readjust
the lights-on duration.
3-2
1.6 General Tools

Tool Use
Phillips screwdriver Removing/inserting screws
Flat bladed screwdriver Removing/inserting screws
Precision Phillips screwdriver Removing/inserting screws
Precision flat bladed screwdriver Removing plastic tabs
Tweezers Removing coil spring
Isopropyl alcohol (IPA) Cleaning the cleaning location
Pliers, needle nose Driving retaining ring
1.7 Special Tools

Tool Use Part No.
Grease (FLOIL G311S) Apply to specified parts TKC-0953
Grease (EM-50L) Apply to specified parts HY9-0007
Grease (IF-20) Apply to specified parts CK-8006
Grease (PERMALUB G-2) Apply to specified parts CK-0551
Gap gauge (1.2mm) For head gap adjustment QY9-0016
BJ cartridge (BC-20/BC-21) For head gap adjustment, ———
Cover opener For opening the upper cover HY9-0021
Cover opener
The Cover opener (round-tip screwdriver) has been set as a special tool, but any precision
screwdriver with a tip diameter of 1.5 mm or less would do instead. If using a substitute,
NOTE be careful not to scratch any surfaces. See page 1-46
3-3
Part 1: Facsimile
2. HOW TO CLEAN PARTS

2.1 Main Unit Outer Covers
Wipe with a dry, soft cloth.
2.2 Separation Roller

Open the operation panel, and wipe with a dry, soft cloth.
2.3 Document Feed/Eject Roller

2.4 Separation Guide

2.5 Scanning Glass (Contact Sensor)

Open the operation panel, and wipe with a dry soft cloth.
2.6 White Sheet

Open the operation panel, and wipe with a dry soft cloth.
2.7 Printer Platen

Open the Printer cover, and wipe with a cloth moistened with a little water.
If the parts above are very dirty, wipe with a cloth moistened with IPA (isopropyl alcohol).
NOTE
Do not use tissue paper. Dust from the tissue paper causes static electricity.
Precautions when Using IPA

When cleaning with IPA, take care to prevent the IPA from splashing high-temperature
parts. If IPA splashes high-temperature parts, leave for at least three minutes to allow the
IPA to evaporate.
3-4
Separation guide
White sheet
Printer platen
Separation roller
Document feed roller
Glass window (contact sensor)
Document eject roller
Figure 3-1 Cleaning Location
3-5
Part 1: Facsimile
3. ADJUSTMENT
3.1 CS LED Lights-on Duration Adjustment
a) Overview
This adjustment is used to eliminate uneven scanning which can result from variations in light intensity
between individual LED’s. Performing the adjustment will therefore have an effect on scanned and
copied images.
The adjustment value is registered in an SRAM IC which has lithium battery back-up and will not be lost
even if power is turned off. However, the SRAM data can become damaged, for example by battery
depletion. In this case, the machine checks the data’s validity the next time power is turned ON. If the
data is invalid, the adjustment is made automatically. If, at this time, the DES detects a document, the
machine sounds an error alarm and displays the message CHECK DOCUMENT. After the document is
removed, the message PRESS START/COPY is displayed. When the START/COPY key is pressed,
the machine performs the adjustment once again. Because the user is automatically prompted, it is almost
never necessary to perform this adjustment during normal use. However, if the SCNT board, Contact
sensory ass’y, or lithium battery is replaced, be sure to perform this adjustment. Also, if the color or
brightness of scanned or copied images is faulty, performing this adjustment may correct the problem.
b) Procedure
(1) Check that the operation panel is closed correctly, then perform the adjustment by following the steps
described below.
FUNCTION 0 #1 MEMORY CLEAR #5 CALIBRATION
START/COPY PLEASE WAIT Several seconds later
#5 CALIBRATION
Figure 3-2 CS LED Lights-on Duration Adjustment Operation

(2) The adjustment procedure is finished when the display reads PLEASE WAIT, then reverts to #5
CALIBRATION.
When contact sensor malfunction

If, immediately after PLEASE WAIT is displayed, an error alarm sounds and the display
now reads PRESS START/COPY, the sensor output is abnormal even after changing
the LED lights-on duration, and the optimal lights-on duration cannot be determined.
NOTE Check all connector cables, and verify that the LED illumination during the adjustment.
If illumination does not occur, there may be a contact sensor malfunction.
3-6
3.2 Vertical Alignment Correction

a) Overview
Vertical alignment during bi-directional printing can be corrected by adjusting the print starting position.
No tools are required for this adjustment.
b) Printing the test pattern

Follow the procedure below to print out the test pattern.
FUNCTION # START/COPY
A PATTERN PRINT START/COPY Printing the Test Pattern.
Figure 3-3 Printing the Test Pattern
The test pattern can be printed only when Black BJ Cartridge (BC-20) and Color BJ
Cartridge (BC-21) are used. Photo Color BJ Cartridge (BC-22) cannot be used.
NOTE
c) How to read the Test pattern

As shown in Fig. 3-5, the test pattern shows the SHQ, SHQ2 (Not used), HQ (normal mode), HS
(economy mode) and uni-direction printing condition from the top. The respective vertical lines for HQ
and HS can be moved left or right on the second row (of three rows). As shown in Fig. 3-6, adjust so that
the vertical lines in the middle are correctly aligned.
SHQ
(Bi-directional printing)
SHQ2
(Not used)
HQ
HS
Uni-directional printing
Figure 3-4 Test Pattern Sample
3-7
Part 1: Facsimile
⇐Misalignment Direction : "LEFT" Misalignment Direction : "RIGHT"⇒
2 dot 1 dot 0 dot 1 dot 2 dot

⇐
Printout of 1st line
⇒
Printout of 2nd line
⇐
Printout of 3rd line
Center
Figure 3-5 Correct Test Pattern

d) Correction procedure
The misaligned vertical lines in the middle, shown in Fig. 3-7, are described below.
(1) Check the correction direction for the 2nd line, and check the dot count. (In the example, a 2-dot
correction to the right is necessary.)
(2) Determine the dot count required for the correction.
In SHQ, the dot count is roughly 4.55 times. (E.g., 2 × 4.55 = 9)
In HQ, the dot count is roughly 2.86 times. (E.g., 2 × 2.86 = 6)
In HS, the dot count is 2 times. (E.g., 2 × 2 = 4)
(3) As shown in Fig. 3-8, make the correction for all print mode. (The flowchart shows the procedure for
making a 2-dot correction to the right for the all print mode, respectively. The actual display may
look different from the figure.)
(4) After making the correction, print out the test pattern. If there is any misalignment, do the correction
again.
Example: A 2-dot correction on the right is necessary
Printout of 1st line
Printout of 2nd line
Printout of 3rd line
Center
Figure 3-6 Sample Test Pattern with Vertical Misalignment
All registration defaults are 0.

SHQ2 mode is not used in this model.
NOTE
3-8
FUNCTION # BJ ADJUST START/COPY
CHANGE VALUE START/COPY START/COPY
For this example, enter 9 with the numeric keypad

CLR SHQ LF0
and select RT (RIGHT) with .
START/COPY START/COPY CLR HQ LF0
For this example, enter 6 with the numeric keypad START/COPY START/COPY

CLR HS LF0
START/COPY SHQ START/COPY

SHQ LF0
START/COPY START/COPY HQ LF0
For this example, enter 6 with the numeric keypad START/COPY START/COPY

HS LF0
START/COPY A PATTERN PRINT START/COPY Test pattern output
CLR : Color BJ Cartridge (BC-21)

LF : Left
RT : Right
Figure 3-7 Vertical Line Misalignment Correction Procedure
3-9
Part 1: Facsimile
3.3 Head Gap Adjustment

a) When adjustment is required
If the carriage guide frame fastened to the printer frame is repositioned, the head gap must be adjusted.
The screws are painted red to prevent them from being loosened.
Only the head gap between the BJ cartridge’s head face and platen needs to be adjusted (to
approximately 1.2 mm) to ensure optimum print quality.
This adjustment is done by moving the carriage guide frame forward or back.
The head gap differs depending on the position of the paper thickness lever.
NOTE To adjust the head gap, move the paper thickness lever to the left (for plain paper printing
with a black BJ cartridge) and set the head gap to approximately 1.2 mm.
Carriage Guide Frame
Screw
BJ Cartridge
Head Gap
Platen
Figure 3-8 Headgap
3-10
b) Required adjustment tools

Tool Use
Gap gauge (1.2 mm) For head gap measurement
Phillips screwdriver Removing/inserting screws
BJ cartridge (BC-20) For head gap measurement (During the adjustment, the
head’s nozzles will come into contact with the gap
gauge. Therefore, do not use the customer’s BJ
cartridge. Also, since the BJ cartridge’s weight will
have some effect, always use a fresh BJ cartridge.)
c) Adjustment procedure
c-1) Adjustment preparation
(1) Remove the upper cover. Refer to the Parts Catalog and remove the upper cover. Disassemble
the main unit as shown in Fig. 3-10.
(2) Install a black BJ cartridge (for servicing) into the carriage.
(3) Push in the carriage guide frame as of the arrows and tighten screws A and B lightly.
(4) Move the carriage belt with your fingers to move the carriage to position A (center of platen).
Before making the adjustment, make sure the gap gauge is not deformed and no
foreign particles are adhering to it and the platen.
Screw A
Carriage Belt
Screw B
Black BJ Cartridge
Position A
Platen
Figure 3-9 Adjustment Preparation

3-11
Part 1: Facsimile
c-2) Adjustment
(1) Set the paper thickness lever to the right and place the gap gauge at position B.
(2) Move the carriage to position B.
(3) Set the paper thickness lever to the left.
(4) Loosen screw A until the carriage guide frame moves forward under the carriage’s own weight
with screw B as a pivot.
(5) Lightly push the screw A end of the carriage guide frame once or twice and check that the
carriage guide frame moves around screw B as shown by the arrows.
If it does not return to the original position, screw B is too tight. And if it moves on the screw B
end as well, screw B is too loose. Refasten the carriage guide frame lightly again and repeat the
procedure from C-1) Adjustment preparation.
(6) Lightly tighten screw A.
(7) Put the paper thickness lever to the right and move the carriage to position A. Then place the gap
gauge at position C.
(8) Move the carriage to position C.
(9) Put the paper thickness lever to the left.
Paper Thickness
Screw A Adjustment Lever

Left Carriage Belt
Screw B
Center
Right
Position B Position A
Gap Gauge
Position C
Nozzle Section
Grade Difference Paper Guide
Gap Gauge
Position B Position C
Figure 3-10 Head Gap Adjustment (1)
3-12
(10) Loosen screw B until the carriage guide frame moves forward under the carriage’s own weight
around screw A.
(11) Lightly push the screw B end of the carriage guide frame once or twice and check that the
carriage guide frame moves around screw A as shown by the arrows.
If it does not return to its original position, screw A is too tight. And if it moves on the screw A
end as well, screw A is too loose. Refasten the carriage guide frame lightly again and repeat the
procedure from C-1) Adjustment preparation.
(12) Lightly tighten screw B.
(13) Push the paper thickness lever to the right and move the carriage to position A. Then place the
gap gauge at position B.
(14) Repeat steps 2) through 13) twice.
(15) Tighten screws A and B alternately for final tightening.
Do not use your hand to move the carriage. It may cause the carriage guide frame to shift.
To move the carriage, use the carriage belt instead.
On the platen, there is an elevated step and paper guide. If the gap gauge is placed on either
part, an accurate measurement will not be obtained.
d) Adjustment check
After completing the adjustment, execute print test operation and check the image.
Figure 3-11 Head Gap Adjustment (2)
3-13
Part 1: Facsimile
4. TROUBLESHOOTING
4.1 Troubleshooting Index
For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer
to the specified page for countermeasures.
Problem
• General errors Page 3-26.
• The unit does not power on. (Evaluation criteria: Look at the unit in question.)
• The display looks abnormal. (Evaluation criteria: Check it with the operation panel test.)
• The keys do not work. (Evaluation criteria: Check it with the operation panel test.)
• No sound from the speaker
• Errors shown on the display (Evaluation criteria: Look at the unit in question.)
• The error message can be checked. Page 3-15.
• The error code can be checked. Page 3-19.
• Printing problem (Evaluation criteria: Test printing is no good.)

• The paper is not fed properly. Page 3-27.
The paper feed motor does not run.
The paper is not picked up from the auto sheet feeder.
• The printing operation is abnormal. Page 3-27.
Nothing is printed.
The carriage motor does not run.
• Printing quality error Page 3-28.
(Evaluation criteria: Look at the printing result.)
Print is not clear.
Blurred or smudged characters.
Smudges appear on back of printed page.
Irregular print quality.
Print head needs cleaning.
Horizontal white stripes appear on some entirely black parts of the print.
• Scanning problem (Evaluation criteria: Test printing is good, but the copied image is no
good.)
• The document is not fed. Page 3-29.
The document feed motor does not run.
The document slips against the rollers.
The document does not separate.
Faulty scanner unit’s sensors
• The scanning image is abnormal. Page 3-30.
Nothing is printed.
The image has vertical stripes.
The image has thick vertical stripes.
The half-tone image contains black dots.
The color or brightness of the scanned image is not normal.
3-14
4.2 Errors Shown on the Display

4.2.1 User error message
Look for the applicable error message and execute the appropriate countermeasures.
"BUSY/NO SIGNAL" (#005/#018)

Cause: The receiving fax did not answer within 35 seconds. (T1 timer over)
Solution: Contact the other party and have them check their fax.You can try to send the
document manually. For an overseas call, add pauses to the registered number.
Cause: The touch tone/rotary pulse setting on your fax is incorrect.
Solution: Set your fax to the setting that matches your telephone line.
Cause: The other party is not using a G3 machine.
Solution: Contact the other party and have them send or receive the document using a G3
machine.
Cause: The other party’s fax is not working.
Solution: Contact the other party and have them check their fax.
Cause: The telephone number you dialed is busy.
Solution: Try sending the document at a later time.
"CHECK DOCUMENT" (#001)

Cause : Document jam. This is displayed when the document sensor detects paper, but the
document edge sensor cannot detect the leading edge of the document with 15
seconds from the start of the feed operation.
Solution: Clear the document jam.
"CHECK PAPER SIZE"

Cause: The size of the paper loaded in the paper cassette is different from the paper size
set by the MultiPASS Desktop Manager of Setup menu.
Solution: Set the correct paper size in the “FAX PRINTER SETUP” setting.
"CHECK PRINTER" (##332~##337, ##342, ##345, ##346 and ##348)

Cause: The printer’s internal unit has malfunctioned.
Solution: (1) Remove the jammed paper. (Check the paper end sensor is OFF.)
(2) Press STOP button.
(3) Reinstall the Cartridge.
(4) Turn the power off and on.
(5) Set the service data #1 SSSW SW01 bit 0 to "1" and check the service code.
Refer to the countermeasures for that error code.
(##342: Refer to Page 3-24.)
3-15
Part 1: Facsimile
"DATA ERROR"
Cause: The registration data in the SRAM was destroyed and a checksum error occurred
due to a dead lithium battery or SRAM failure.
Solutions: (1) Press the START/COPY button, and turn the power off and on again.
(2) Replace the lithium battery.
(3) Replace the SCNT board.
"DOC. TOO LONG" (#003)

Cause: The document is longer than 39.4"(1m).
Solution: Use a copy machine to make a reduced copy of the document. Then send again.
Cause: It took more than 32 minutes to send or copy a document. It took more than 32
minutes to receive a document.
Solution: Divide the document and send or copy each part separately. Contact the other
party. Have them divide the document and send each part separately.
"HANG UP PHONE"
Cause: The handset or the extension telephone is off the hook.
Solution: Put the handset or the extension telephone back on the hook.
"PUT IN CARTRIDGE"
Cause: The BJ cartridge is not set.
Solution: Set the BJ cartridge.
Cause: The BJ cartridge is set incorrectly.
Solution: Set the BJ cartridge correctly.
"MEMORY FULL" (#037)

Cause: The fax’s memory is full because it has received too many documents.
Solutions: (1) Print out any documents which are stored in memory. Then start
the operation again.
(2) If the memory contains any facsimiles you don’t need, delete them.
(3) You cannot receive a fax was scanned with fine graphic images.
Cause: The fax’s memory is full because you tried to send too many pages at once.
Solution: Divide the document and send each part separately.
"NO ANSWER" (#005)

Cause: The receiving fax machine does not answer.
Solution: Make sure you dialed the correct number. Try again later.
3-16
"CARTRIDGE JAMMED"
Printing position correction failed
Cause: Carriage movement prevented by one of the following.
Damaged shaft.
Parts deformed. (Carriage or guide frame)
Insufficient grease.
Countermeasure: Replace the shaft.
Replace the deformed parts.
Apply more grease.
Cause: Bi-directional print displacement correction failed because the carriage motor
is out of step, or some similar reason.
Countermeasure: Replace the carriage motor.
Home position error

Cause: Foreign body in carriage section.
Countermeasure: Open printer cover, and remove foreign body.
Cause: Loose carriage belt.
Countermeasure: Replace carriage belt.
Cause: Guide frame home position detection tabs is damaged or bent parts.
Countermeasure: Replace the damaged or bent parts.
Cause: Carriage motor does not work.
Countermeasure: (1) Switch power OFF/ON.
(2) Replace carriage motor.
Cause: Carriage position cannot be detected. (Home position sensor breakdown, or BJ
controller malfunction)
Countermeasure: (1) Switch power OFF/ON.
(2) Replace carriage cable with one that has a home position sensor attached.
(3) Replace the PCNT board.
This error message means the same as service error codes ##338 and ##340. When this
error occurs in this model, it is not treated as a service error, but as a user error, and the
error message is displayed.
NOTE
3-17
Part 1: Facsimile
"NO RX PAPER" (#012)

Cause: The receiving fax machine declares no paper in DIS, or its memory is full.
Solution: Contact the other party, and ask them to put paper in their machine, or to clear their
fax machine’s memory.
"NO TEL #" (#022)

Cause: The button you pressed has no number registered for One-Touch Speed Dialing,
Coded Speed Dialing, or Group Dialing.
Solution: Print a list of registered numbers and make any corrections needed, then try again.
"NOT AVAILABLE NOW"

Cause: One-touch or coded speed dial already registered.
Solution: Check the contents of the one-touch or coded speed dialling registration, then try
again.
"CLEAR PAPER JAM" (#009)

Cause: Paper jam.
Solution: Clear the paper jam and press the STOP button.
"CHANGE CARTRIDGE" (#052)

Cause: The BJ cartridge has run out of ink.
Solution: Replace the BJ cartridge.
"WAIT COOLING"
Cause: The BJ cartridge is hot.
Solution: Wait until the message disappears.
"START AGAIN"
Cause: An error occurred on the phone line or in the system.
Solution: Start the procedure again from the beginning.
"LOAD PAPER" (#009)

Cause: The fax is out of paper.
Solution: Add more paper to the paper cassette. Make sure the stack is below the limit mark
and press the START/COPY or STOP button.
3-18
4.2.2 Error codes

a) Service error code output
When service data #1 SSSW SW01 bit 0 is set to “1”, then service error codes are printed on the
activity management reports, reception result reports and error transmission reports, when
communication ends in an error. Also, the following is displayed, when an error occurs.
b) Error code countermeasures
TX/RX No. 5001
Display repeated
START AGAIN ##106
Figure 3-12 Service Error Code Display
From item c), all the error codes which the unit can display are listed. The separate G3 Facsimile
Error Code List (Rev. 1) does not specify the countermeasures for resolvable error codes. Also refer
to this list when an error code appears.
The G3 Facsimile Error Code List (Rev. 1) does not specify countermeasures for all error codes.
The countermeasures that are specified in the G3 Facsimile Error Code List (Rev. 1) are included
here as specific countermeasures for your reference.
• Increase the transmission level

Set service data #2 MENU Parameter No.07 to 0 (dBm).
• Decrease the transmission level
Set service data #2 MENU Parameter No.07 to -15 (dBm).
• Echo measures
Change the following bit switches of service data #1 SSSW SW03.
Bit 4:1 Ignore the first DIS signal sent by the other fax machine.
0 Do not ignore the first DIS signal sent by the other fax machine.
Bit 5:1 Transmit a tonal signal (1850 or 1650 Hz) when the other fax machine sends a DIS signal.
0 Do not transmit a tonal signal when the other fax machine sends a DIS signal.
Bit 6:1 Transmit a 1850-Hz tonal signal when bit 5 is 1.
0 Transmit a 1650-Hz tonal signal when bit 5 is 1.
Bit 7:1 Transmit a tonal signal before sending a CED signal.
0 Do not transmit a tonal signal before sending a CED signal.
3-19
Part 1: Facsimile
• EPT (Echo Protect Tone)

Change service data #1 SSSW SW03 bit 1.
Bit 1:1 Transmit an echo protect tone.
0 Not transmit an echo protect tone.
• Adjust NL equalizer.
Set service data #2 MENU Parameter No.05 to “ON”.
• Reduce the transmission start speed.
Reduce the transmission speed by changing user data “SYSTEM SETTINGS” “TX START
SPEED”.
• Loosen the TCF judgment standard.
Not available for this fax.
• Loosen the RTN transmission conditions.
Change service data #3 NUMERIC Param. Parameter No.02 to 04.
No.02 Percentage of errors in all lines : Set close to 99%.
No.03 Number of lines of burst condition : Set close to 99 lines.
No.04 Lines below the burst condition : Set close to 99 times.
• Increase the no-sound time after CFR reception.
Change service data #1 SSSW SW04 bit 4 to “1”.
Bit 4:1 Time when the low-speed signal is ignored after sending a CFR signal: 1500 ms
0 Time when the low-speed signal is ignored after sending a CFR signal: 700 ms
3-20
c) ERROR CORD LIST for MultiPASS C50

New error codes indicate "new" in this list.
• User error code
No. Tx or Rx Definition
#001 [ TX ] Paper Jam
#003 [ TX/RX ] Copy Page, Communication Time Over
#005 [ TX/RX ] Initial ID (T1) Time Over
#009 [ RX ] Recording Paper Jam or Out of Paper
#011 [ RX ] Polling Error
#012 [ TX ] Other party Out of Paper
#018 [ TX/RX ] Automatic Dialing Error
#021 [ RX ] DCN during Polling Rx
#022 [ TX ] Call Failure
#037 [ RX ] Image Memory Full
#039 [ TX ] Closed Network Tx Failure
#052 [ RX ] Image memory full by no ink error
#995 [ TX/RX ] Memory Communication reservation cancellation
• Service error code

##100 [ TX ] Excessive Repeat Protocol during Rx
##101 [ TX/RX ] Modem Speed Different from Other Party
##102 [ TX ] Fall Back Failure during Tx
##103 [ RX ] Fail to Detect EOL for 5 Seconds (15 seconds for CBT) during
Rx
##104 [ TX ] RTN or PIN Received during Tx
##106 [ RX ] Fail to Receive Protocol for 6 Seconds when Waiting for
Protocol during Rx
##107 [ RX ] Fall Back Failure on Tx Side during Rx
##109 [ TX ] Receive Signals Other than DIS, DTC, FTT, CFR or CRP after DCS
Tx and Exceed the Number of Protocol re-transmissions during Tx
##111 [ TX/RX ] Memory error
##114 [ RX ] RTN Transmission during Reception
##200 [ RX ] Fail to Detect Picture Rx Carrier for 5 Seconds during Rx
##201 [ TX/RX ] DCN received Other than Normal Binary Protocol
##204 [ TX ] Receive DTC without Tx Data
##220 [ TX/RX ] System Error (main program runaway)
##224 [ TX/RX ] Abnormal Protocol during G3 Communication
##226 [ TX/RX ] Stack Pointer Not within RAM Range
##229 [ RX ] Recording Unit Locked for 1 Minute
##232 [ TX ] ENCODE Control Unit Malfunction
##237 [ RX ] DECODE Control Unit Malfunction
##238 [ RX ] PRINT Control Unit Malfunction
##261 [ TX/RX ] System Error between Modem and SCNT
##280 [ TX ] Excessive Repeat Protocol Command during Tx
##281 [ TX ] Excessive Repeat Protocol Command during Tx
##282 [ TX ] Excessive Repeat Protocol during Tx
3-21
Part 1: Facsimile
##283 [ TX ] Excessive Repeat Protocol during Tx
##284 [ TX ] DCN Reception after TCF Transmission
##285 [ TX ] DCN Reception after EOP Transmission
##286 [ TX ] DCN Reception after EOM Transmission
##287 [ TX ] DCN Reception after MPS Transmission
##288 [ TX ] Receive Signals Other than PIN, PIP, MCF, RTP or RTN after EOP
Transmission
##289 [ TX ] Receive Signals Other than PIN, PIP, MCF, RTP or RTN after EOM
Transmission
##290 [ TX ] Receive Signals Other than PIN, PIP, MCF, RTP or RTN after MPS
Transmission
##332 [TX/RX ] Printer control DRAM check error
##333 [TX/RX ] Printer control ROM check error
##334 [TX/RX ] Printer control EEPROM check error
##335 [TX/RX ] Data transmission error between the system control section and printer
control section
##336 [TX/RX ] BJ head abnormal temperature error
##337 [RX ] BJ head temperature sensor error
##342 [TX/RX ] Cleaning absorption waste ink capacity full
##345 [TX/RX ] BJ cartridge head cleaning error
##346 [TX/RX ] Inside temperature error
##348 [TX/RX ] Ink detection sensor error
##750 [ TX ] Exceed Repeat Protocol Due to Failure to Receive Significant Signals
after Transmitting PPS-NULL during ECM Tx
##752 [ TX ] Receive DCN after PPS-NULL Transmission during ECM Tx
##753 [ TX ] Exceed Protocol Retransmission Limit or T5 Time (60 seconds) after
PPS-NULL Transmission during ECM Tx
##754 [ TX ] Exceed Retransmit Protocol after PPS-NULL Transmission during
ECM Tx
##755 [ TX ] Exceed Protocol Retransmission Limit Due to Failure to Receive
Significant Signals after PPS-MPS Transmission during ECM Tx
##757 [ TX ] Receive DCN after PPS-MPS Transmission during ECM Tx
PPS-MPS Transmission during ECM Tx
##759 [ TX ] Exceed Retransmit Protocol after PPS-MPS Transmission during
ECM Tx
Significant Signals after PPS-EOM Transmission during ECM Tx
##762 [ TX ] Receive DCN after PPS-EOM Transmission during ECM Tx
PPS-MPS Transmission during ECM Tx
##764 [ TX ] Exceed Retransmit Protocol after PPS-EOP Transmission during
ECM Tx
3-22
Significant Signals after PPS-EOP Transmission during ECM Tx
##767 [ TX ] Receive DCN after PPS-EOP Transmission during ECM Tx
PPS-EOP Transmission during ECM Tx
##769 [ TX ] Exceed Retransmit Protocol after PPS-EOP Transmission during
ECM Tx
##770 [ TX ] Exceed Repeat Protocol Limit Due to Failure to Receive Significant
Signals after Transmitting EOR-NULL during ECM Tx
##772 [ TX ] Receive DCN after EOR-NULL Transmission during ECM Tx
EOR-NULL Transmission during ECM Tx
##774 [ TX ] Receive ERR after EOR-NULL Transmission during ECM Tx
Significant Signals after EOR-MPS Transmission during ECM Tx
##777 [ TX ] Receive DCN after EOR-MPS Transmission during ECM Tx
EOR-MPS Transmission during ECM Tx
##779 [ TX ] Receive ERR after EOR-MPS Transmission during ECM Tx
Significant Signals after EOR-EOM Transmission during ECM Tx.
##782 [ TX ] Receive DCN after EOR-EOM Transmission during ECM Tx
EOR-EOM Transmission during ECM Tx
##784 [ TX ] Receive ERR after EOR-EOM Transmission during ECM Tx
Significant Signals after EOR-EOP Transmission during ECM Tx.
##787 [ TX ] Receive DCN after EOR-EOP Transmission during ECM Tx
EOR-EOP Transmission during ECM Tx
##789 [ TX ] Receive ERR after EOR-EOP Transmission during ECM Tx
##790 [ RX ] Transmit ERR after EOR-Q Reception during ECM Rx
##791 [ TX/RX ] Receive Non-Significant Signals during ECM Mode Procedures
##792 [ RX ] Fail to Detect PPS-NULL between Partial Pages during ECM Rx
##793 [ RX ] Time Over Due to Failure to Receive Valid Frame during High Speed
Signal Rx upon ECM Rx
##794 [ TX ] Receive All 0 PPR during ECM Tx
##795 [ TX/RX ] Trouble in the decoding processing during communication
3-23
Part 1: Facsimile
d) New error codes and recovery methods

There is no new error code in this model.
Note, however, the following supplementary information, as the machine requires different actions than
the existing models to correct:
##342 Cleaning absorption waste ink capacity full

Solution: Unlike errors that trigger the "CHECK PRINTER" message, This error is
programmed so that it cannot be cleared using the STOP button. Replace the
waste ink absorber as follows in the error occurs:
(1) Select 3. INK ABS CAPA under #7 PRINTER in service mode, and the
counter to 0.
(2) When 4.PRINTER RESET appears under #7 PRINTER in response to step
(1), press the START/COPY button and the * button to reset the printer.
The error will be cleared, and the image stored in memory will automatically
be printed.
(3) Check to make sure that no image exist in memory; then, turn off the power,
remove the appropriate parts, and replace the waste ink absorber.
3-24
3-25
Part 1: Facsimile
4.3 Errors not Shown on the Display

4.3.1 General errors
• The unit does not turn on. (Evaluation criteria: Look at the actual unit.)
(1) Check the power cord connection.
(2) Check the connection between the PCNT board (J4) and power supply unit.
(3) Check the connection between the SCNT board (JPCNT1, JPCNT2) and PCNT board (J5, J6)
(4) Check the power supply unit’s fuse (F1).
(5) Replace the power supply unit.
• The display looks abnormal. (Applicable test mode: Operation panel test)
Nothing is displayed.
(1) Check the connection between the Operation panel unit and SCNT board (JOPCNT1).
(2) Replace the Operation panel unit.
Part of the LCD panel does not display anything.

(1) Check for LCD problems with the test mode.
(3) Replace the Operation panel unit. (Faulty LCD)
• The keys do not work. (Applicable test mode: Operation panel test)
(1) If the test mode can be used, check for faulty keys.
(3) Replace the Operation panel unit.
• No sound from the speaker

(1) Check the connection of the speaker and PCNT board (J10).
(2) Replace the speaker.
3-26
4.3.2 Printing problem

• Faulty printing (Evaluation criteria: Test print is no good.)
• The paper is not fed correctly. (Evaluation criteria: Look at the actual unit.)
The Paper feed motor does not run.
(1) Check the connection from the paper feed motor to the PCNT board (J3).
(2) Check the paper feed motor’s resistance. 55 Ω/1 phase is normal. (Fig. 3-13)
(3) Replace the paper feed motor.
The paper is not picked up from the auto sheet feeder.

(1) Check parts in the paper feed motor drive switching mechanism for abnormalities.
(2) Make sure that the ASF gear is attached correctly.
(3) Replace pickup roller ass’y.
(4) Replace PCNT board (Faulty PRS or PES).
(5) SCNT board.
• The printing operation is abnormal.

Nothing is printed.
(1) Remove the BJ cartridge and re-install it.
(2) Execute cleaning five times, and try printing again.
(3) Replace the BJ cartridge.
The carriage motor does not run.

(1) Check the connection from the carriage motor to the PCNT board (J2).
(2) Check the carriage motor’s resistance. 9 Ω/1 phase is normal. (Fig. 3-13)
(3) Replace the carriage motor.
Paper feed motor connector Carriage motor connector Document feed

motor connector
To paper feed motor To carriage motor To document

feed motor
1-3 : 55Ω 1-2 : 9Ω 1-2 : 37Ω
2-3 : 55Ω 3-4 : 9Ω 3-4 : 37Ω
3 : GND
5 4-3 : 55Ω 4 4
1 5-3 : 55Ω 1 1
Figure 3-13 Paper Feed Motor/Carriage Motor/Document Feed Motor Connector
3-27
Part 1: Facsimile
• Printing quality error (Evaluation criteria: Check the test print image’s faults.)
• Print is not clear
(1) Paper has a correct side for printing. If the print quality is not as clear as you
would like it to be, try turning the paper over and printing on the other side.
• Blurred or smudged characters

(1) If the printed characters are blurred or smudged, make sure you are using the
recommended paper.
• Smudges appear on back of printed page

(1) If ink happens to get on the printer’s platen, the back side of the printed page will
have smudge marks. If this occurs, clean the platen by feeding a few sheets of
paper through the printer.
• Irregular print quality

(1) If white streaks appear on the printed page or dots are missing in the printed
output, clean the BJ head. The printer automatically cleans the BJ head when
you follow these steps:
Press the FUNCTION button and select CLEANING menu.
• Print head needs cleaning

(1) Paper dust or ink may get clogged in an ink nozzle in the BJ cartridge. Performing
the BJ head cleaning procedure should clear up this problem.
The printer automatically cleans the BJ head when you follow these steps:
Press the FUNCTION button and select CLEANING menu.
• Horizontal white stripes appear on some entirely black parts of the print
(1) Carry out nozzle cleaning on the BJ cartridge five times with the cleaning operation,
then visually check the test print for non-discharge of ink from nozzles. (Fig. 3-14)
(2) Remove and reinstall the BJ cartridge.
(3) Replace the BJ cartridge.
(4) Check the connection of the carriage ribbon cable and the PCNT board (J1).
(5) Replace the carriage ribbon cable.
Missing dots
Unstable printing Splashed dots
Figure 3-14 Defective Pattern (Sample)
3-28
4.3.3 Scanning problem

• Faulty scanning (Evaluation criteria: Test print is good, but the copied image is
no good.)
• The document is not fed.
The document feed motor does not run. (Evaluation criteria: Check it visually.)
(1) Check the connection from the document feed motor to the PCNT board (J9).
(2) Check the document feed motor’s resistance. 37 Ω/1 phase is normal. (Fig. 3-13)
(3) Replace the document feed motor.
The document slips against the rollers. (Evaluation criteria: Check it visually.
Stretched copy image.)
(1) See page 3-4 and clean the document reading section.
(2) Replace the reading section’s rollers.
The document does not separate. (Evaluation criteria: Check it visually.)

(1) Check whether the reading motor is driving all the rollers. (Check for any damaged gears or
foreign matter stuck inside.)
(2) See page 3-4 and clean the separation roller and separation guide.
(3) Replace the separation roller and separation guide.
Faulty scanner unit’s sensors (Evaluation criteria: The placed document or

transported document is not detected.)
(1) Check for any faulty sensors while executing the copying operation and test mode.
(2) Check the connection from operation panel unit to the SCNT board (JOPCNT1).
(3) Check the connection from operation panel unit (J4, J5) to the any sensors.
(4) Replace the faulty sensor (Document sensor ass’y or Document edge sensor ass’y).
(5) Replace operation panel unit.
3-29
Part 1: Facsimile
• The reading image is abnormal. (Evaluation criteria: Check the copy image’s faults.)
Nothing is printed.
(1) Check the connection between the contact sensor and SCNT board (JCS1).
(2) Clean the white sheet.
(2) Replace the contact sensor assembly.
The image has vertical stripes.

(1) Clean the contact sensor’s reading glass.
The image has thick vertical stripes.

(3) Make sure the document is not slanted.
The halftone image contains black dots.

(4) Adjust the CS LED lights-on duration. See Page 3-6.
The color or brightness of the image is not normal.

(1) Clean the contact sensor’s scanning glass.
(3) Adjust the CS LED lights-on duration. See Page 3-6.
3-30
5. SERVICE SWITCHES
5.1 Hardware Switches
A
SW1
B
A
SW2
B
A
SW3
B
Figure 3-15 Slide Switch Location on NCU Board
SW No.
1 2 3
Nation
U.K., AUS B A B
FRN – – –
AE – – –
(OTHERS) A A A
Figure 3-16 Slide Switch Settings
NCU Board Switch Settings

This model has only one connection terminal for the extension telephone/handset.
Therefore, unlike models with two connection terminals, changing the switch settings
NOTE for use in Sweden is unnecessary. The machine can be used without changing switches
1 through 3 from position A (the factory setting).
3-31
Part 1: Facsimile
5.2 Service Data Setting

Service data can be checked and changed with items on display menus. The default values of the
SSSW/parameters available in this fax machine are shown in this Chapter, 5.2.3 Service data setting in
this manual. The SSSW/parameters given in the previous product-specific manual are explained in the G3
Facsimile Service Data Handbook. The new switches for this model are described in this Chapter,
5.2.3 Service data setting.
5.2.1 Service data overview

The service data menu items are divided into the following nine blocks.
#1 SSSW (Service Soft Switch settings)

These setting items are for basic fax service functions such as error management, echo
countermeasures, and communication trouble countermeasures.
#2 MENU (MENU switch settings)

These setting items are for functions required during installation, such as NL equalizer and transmission
levels.
#3 NUMERIC Param. (NUMERIC parameter settings)

These setting items are for inputting numeric parameters such as the various conditions for the
FAX/TEL switching function.
#4 NCU (NCU settings)

These setting items are for telephone network control functions such as the selection signal transmission
conditions and the detection conditions, for the control signals sent from the exchange.
#5 TYPE (TYPE setting)

The type setting makes the service data conform to a specific country communications standards. There
is only one setting item in this block.
#6 GENESIS (UHQ function setting)

These setting items are for scanned image processing such as edge enhancement and error diffusion
processing.
#7 PRINTER (PRINTER function settings)

These setting items are for basic printer service functions such as the reception picture reduction
conditions. Also there is an item for resetting the printer section without switching the power off-on.
#8 CLEAR (data initialization mode)

Various data are initialized by selecting one of these setting items. There is a setting item for
checking/inputting the total number of pages printed and total number of pages scanned by this fax.
#9 ROM (ROM management)

ROM data such as the version number and checksum are displayed.
#10 REPORT (Service report output function)

Service report output function.
3-32
5.2.2 Service data registration/setting method

Service data can be registered/set by the following operations:
15:01 Fax Only Standby (time and Receive mode display)
(1) User data mode selection

Press the FUNCTION button, and then < button.
TEL REGISTRATION
(2) Service data mode selection

Press the # button.
#1 SSSW
(3) Menu item selection

Select the menu item by pressing the < or > button.
#3 NUMERIC Param
Press the START/COPY button.
01: 0
(4) Data registration

Input the data and press the START/COPY button.
Press the STOP button to return to standby.
Figure 3-17 Service Data Setting Method
3-33
Part 1: Facsimile
5.2.3 Service data setting

The flow chart shows the default values for Europe. For other type default, see page 3-44.
Service data
1 2
Bit 7 6 5 4 3 2 1 0
#1 SSSW SW01 0 0 – 1 0 – 0 0 Error management
(Service soft switch setting)
SW02 – – – – – – – 0 Memory clear list output setting
SW03 0 0 0 0 – – 0 – Echo solution setting
SW04 1 0 – 0 0 0 – – Communication trouble
solution settings
SW05 – – – 0 – – – – Standard function (DIS signal)
setting
SW06 – 0 0 0 – 0 – – Scan condition settings
SW07 – – – – – – – – Not used
SW08 – – – – – – – – Not used
SW09 – – – – – 0 0 0 Communications result display
function settings
SW10 – – – – – – – – Not used
SW11 – – – – – – – – Not used
SW12 0 – 0 0 0 0 1 0 Page timer settings
SW13 – – – – – – – – Not used
SW14 – – – – – – – – Not used
SW15 – – – – – – – – Not used
SW16 – – – – – – – – Not used
SW17 – – – – – – – – Not used
SW18 – – – – – – – – Not used
SW19 – – – – – – – – Not used
SW20 – 1 – – – – – – Copy function settings
SW21 – – – – – – – – Not used
SW22 – – – – – – – – Not used
SW23 – – – – – – – – Not used
SW24 – – – – – – – – Not used
SW25 – – – – 1 – 0 0 Report display function settings
SW26 0 0 – – – – – – Transmission function settings
SW27 – – – – – – – – Not used
SW28 – – – – – – – – Not used
SW29 – – – – – – – – Not used
SW30 – – – – – – – – Not used
Figure 3-18 Service Data (page 1)
The switches marked “–” are not used. Do not change their settings.
3-34
#2 MENU 01: Not used

(Menu switch settings) 02: Not used
03: Not used
04: Not used
05: ON NL equalizer setting
OFF
06: DIAL Line monitor setting

SERVICEMAN
OFF
07: 10 (0~15) Transmission level setting

08: Not used
09: Not used
10: 50 Hz Frequency of pseudo ring signal

25 Hz
17 Hz
11 : Items 11 to 20: Not used
20:
Figures in boldface indicate the default setting.
No. 01 to 04, 08, 09, 11 to 20 are not used. Do not change their settings.
3-35
Part 1: Facsimile
#3 NUMERIC Param.
(Numeric parameter settings)
Default Range
01: 0 Not used
02: 10 (10%) (1~99) RTN signal transmission condition (1)
03: 15 (15 lines) (2~99) RTN signal transmission condition (2)
04: 12 (12 times) (1~99) RTN signal transmission condition (3)
05: 0 (0 seconds) (0~60) Pause time for NCC (before the ID code)
06: 0 (0 seconds) (0~60) Pause time for NCC (after the ID code)
07: 0 Not used
08: 0 Not used
09: 6 (6 digits) (1~20) The number of digits in telephone number
compared against TSI signal to be matched
for restricted receiving function
10: 5500 (55 seconds) (0~9999) Line connection detection time (T0 timer)
11: 3500 (35 seconds) (0~9999) T1 Timer (Rx)
12: 0 Not used
13: 1300 (13 seconds) (0~9999) Maximum time to receive oneline of image data
14: 0 Not used
15: 120 (1200 ms) (0~999) Hooking detection time
16: 2 (2 seconds) (0~9) Pseudo RBT transmission from CML on time
until start
17: 100 (1000 ms) (0~999) Pseudo RBT signal pattern: On time
18: 0 (0 ms) (0~999) Pseudo RBT signal pattern: Off time (short)
19: 400 (4000 ms) (0~999) Pseudo RBT signal pattern: Off time (long)
20: 100 (1000 ms) (0~999) Pseudo ring pattern: On time setting
21: 0 (0ms) (0~999) Pseudo ring pattern: Off time (short)
22: 400 (4000 ms) (0~999) Pseudo ring pattern: Off time (long)
23: 7 (0~9) FAX/TEL switching function
signal detection level
24: 10 (0~20) Pseudo-RBT signal transmission level
25: 60 (60 sec) (0~999) Answering machine connection function
signal detection time
26: 5 (0~9) Answering machine connection function
no sound detection level
27: 0 Not used
28: 0 Not used
29: 0 Not used
30: 20 Not used
No. 01, 07 to 08, 12, 14, and 27 to 30 are not used. Do not change their settings
3-36
#3 NUMERIC PARAM. (Numeric parameter settings)

The relationship between the settings and the detection levels is as follows:
NOTE Parameter 23
0: -29 dBm 1: -33 dBm 2: -35 dBm 3: -38 dBm 4: -41 dBm
Parameter 24
0: Not used 1: Not used 2: Not used 3: Not used 4: Not used
20: -23 dBm
Parameter 26
0: -30 dBm 1: -34.5 dBm 2: -36.5 dBm 3: -40 dBm 4: -42 dBm
3-37
Part 1: Facsimile
#4 NCU TONE/PULSE
(NCU settings) DIAL TONE
2nd DIAL TONE
BUSY TONE 0
BUSY TONE 1
REORDER TONE
MULTI
AUTO RX
CNG DETECT
SPECIAL
RKEY
PBX DIAL TONE
PBX BUSY TONE
#5 TYPE EUROPE
(Type setting) U.K.
SWEDEN
SWISS
AUSTRIA
DENMARK
NORWAY
HOLLAND
BELGIUM
AUSTRALIA
FINLAND
N.Z.
ITALY
SPAIN
PORTUGAL
IRELAND
HONG KONG
MALAYSIA
HUNGARY
SAF
CHINA
GERMAN
FRANCE
SINGAPORE
CZECH
SLOVENIA
#6 GENESIS (UHQ) Bit SW
(Genesis function settings)
SLICE
GAMMA
#4 NCU (NCU settings)

The values of these items are all set to match a specific nation’s communications
standards by the #5 TYPE setting. Do not change these settings.
#6 GENESIS (UHQ function settings)

Tampering with this setting may cause the scanned image quality to deteriorate.
Do not change these settings.
3-38
#7 PRINTER 1. SSSW
(Printer function settings)
Bit 7 6 5 4 3 2 1 0
SW01 – – – – – – – – Not used
SW02 – – – – – – – – Not used
SW03 – – – – – – – – Not used
SW04 – – – – – – – – Not used
SW05 – – – – 0 – – – Reduction/cassette
selection settings
SW06 – – – – – – 0 0 Reduction settings
SW07~10: Not used
SW11 – – – – – – – 1 Copy printing setting
SW12 – – – – – – 0 0 Report frame setting
SW13~20: Not used
SW20
2. Numeric Param 01: 18 Maximum drop-out range

02: 0 Not used
03: 0 Not used
04: 0 Leading edge margin
05: 7 Trailing edge margin
12: 6 Printer → FAX automatic See page 3-42

switch -over time in fax reception
Item 06~11, 13~30: Not used
30:
3. IN K AB S CAPA SUCTION Waste ink capacity check/entry See page 3-42
4 . PRINTE R RESET Yes = ( ✽ ) Printer section reset function

No = ( # )
5 . HE X DUM P MODE Yes = ( ✽ ) Hexadecimal dump print function

See Part 2: Printer
No = ( # )
3-39
Part 1: Facsimile
#8 CLEAR TEL Dialling data initialization

(Data initialization mode USER SW User data and service data #1 to #3
settings) initialization
SERVICE SW User data and service data #1 to #3 and
#6 to #7 initialization
NCU #4 NCU setting data initialization
SERVICE DATA Data on system dump list initialization
REPORT Data on activity report initialization
COUNTER Total number of pages printed/scanned
ALL All user data, service data, activity
management data, and image data
initialization (except COUNTER)
#9 ROM EC-04-01 Version No. and Checksum display

(ROM management) 980107 E100 FFFF
#10 REPORT SELECT [0]---[2] [0] System data list and

(Service report output function) System dump list printing
(See page 3-59) [1] System data list printing
[2] System dump list printing
TEST MODE (See page 3-53)
BJ ADJUST A PATTERN PRINT

(See page 3-7) CHANGE VALUE CLR SHQ2 (Not used) LF 0~60
CLR SHQ or
CLR HQ RT
CLR HS
SHQ2 (Not used)
SHQ
HQ
HS
If USER SW is selected from #8 CLEAR, the memory management of the user data is not
cleared. If TEL or SERVICE SW is selected, the memory management of the user data is
cleared.
NOTE
For details on test mode, see 6.2 Service Test Functions on page 3-53.
REFERENCE
3-40
5.2.4 Explanation of service data

a) SSSW (Service Soft Switch settings)
The items registered and set by each of these switches comprise 8-bit switches. The figure below shows
which numbers are assigned to which bits. Each bit has a value of either 0 or 1.
See the chart in the service data shown in this Chapter, 5.2.3 Service data setting to see effective
t2
t1
t7
t6
t5
t4
t3
t0
Bi
Bi
Bi
Bi
Bi
Bi
Bi
Bi
SW01 0 0 0 0 0 0 0 0
Figure 3-24 Bit Switch Display

bits and their default values. The meanings (functions) of the bits are not described in this manual
except the new switches added to this model. See the G3 Facsimile Service Data Handbook
(supplied separately) for details of the switches.
Below are examples showing how to read bit switch tables.
Indicates that the

Indicates that the setting is "0".
setting is "1".
Figures in boldface
are default settings.
Bit Function 1 0
0 Service error code Output Not Output
1 Error dump list Output Not Output
2 Not used
3 Copy function No Yes
4 ##300 series service error code Output Not Output
5 Not used
6 Date & Time setting restriction Setting restricted Setting possible
7 User setting restriction Setting possible Setting restricted
Figure 3-25 How to Read Bit Switch Tables
3-41
Part 1: Facsimile
5.2.5 New SSSWs/parameters added to this model

#1 SSSW (service soft switch setting)
SW01 (service soft switch 01: error management)
Bit Function 1 0
0 Service error code Output Not output
1 Error dump list Output Not output
2 Not used
3 Copy function No Yes
4 ##300 series service error code Output Not output
5 Not used
6 Date & Time setting restriction Setting restricted Setting possible
7 User setting restriction Setting possible Setting restricted
[Bit 4]
Even when Bit0 is set to "Not output", you can select whether or not to output ##300 series Service
Error Codes, caused by hardware malfunction.
When "Output" is selected, ##300 series Service Error Codes are displayed and in reports.
When "Not Output" is selected, no Service Error Codes are displayed.
#3 NUMERIC PARAM (numeric parameter settings)

No. Function Selecting range Default setting
10 T0 Timer 0~9999 5500 (55 second)
11 T1 Timer (Rx) 0~9999 3500 (35 second)
13 Maximum time to receive 500~3000 1300 (13 second)
one line of image data
[Parameter 10]
The "wait time after transmission of a dialing signal ends until a significant signal is detected in
transmission" was set as T1 timer with parameter 10.
However, ITU-T recommends that it should be set as T0 timer, so parameter 10 has been renamed to
T0 timer and the default time-out time has been changed from 35 to 55 seconds.
The T1 timer for the transmitter (wait time after a CED, V21 flag, or
ANSam significant signal is detected until the next significant signal is
detected) is fixed at 35 seconds.
NOTE
[Parameter 11]
Set the T1 timer for the receiver (wait time after DIS transmission starts until a significant signal is
received).
If frequent errors occur during reception (2 instances) because of line connection conditions, raise
the value of this parameter.
[Parameter 13]
Set the maximum time to receive one line of image data when image data is received.
If the other party is a computer fax and the time to receive one line of image data is long, raise the
value of this parameter to increase the maximum reception (2 instances) time.
3-42
#7 PRINTER (printer function settings)

1. SSSW
SW12 (Switch 12: Report frame setting)
Bit Function 1 0
0 Report frame lines OFF ON
1 Report frame line types Dashed line Solid line
2 Not used
3 Not used
4 Not used
5 Not used
6 Not used
7 Not used
[Bit 0]
Select whether to draw a frame for printing a report or list.
[Bit 1]
If a frame is drawn for printing a report or list, either a solid line or a dashed line can be selected.
2. NUMERIC PARAM.
No. Function Selecting range Default setting
12 PRINTER mode → FAX mode automatic 0 ~ 127 6 (60 seconds)
switch-over time in fax reception
[Parameter 12]
When the machine receives a fax in printer mode, it will automatically switch to fax mode after a
specific period of time (as specified using the parameter setting ×10 sec.) for automatic output of the
received image –as long as it is not suffering from an error or is not performing a printer operation.
The machine will then switch back to printer mode after generating the received image.
Specifying "0" to the parameter will disable the automatic switch-over (it does not mean 0 sec.)
3. INK ABSORBER CAPA

This switch allows the waste ink capacity stored in the PCNT board to be checked or entered.
[SUCTION]
This allows the waste ink capacity for the ink absorbed during cleaning to be checked or entered.
When entering the waste ink capacity, use the numeric buttons to enter a value 0 to 100 (%).
The ink absorber’s absorption capacity for the waste ink discharged by the BJ cartridge
is set to a certain amount. The waste ink capacity settings are stored in the PCNT
board’s EEPROM. When replacing the PCNT board, check the waste ink capacity and
NOTE enter the waste ink capacity into the new PCNT board.
The various waste ink capacity can be checked with the SYSTEM DUMP LIST.
3-43
Part 1: Facsimile
SSSW Default Setting
TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK
#1 SSSW
SW01 00010000 00010000 00010000 00010000 00010000 00010000
SW02 00000000 00000000 00000000 00000000 00000000 00000000
SW03 00000000 00000000 00000000 00000000 00000000 00000000
SW04 10000000 10000000 10000010 10000010 10000010 10000000
SW05 00000000 00000000 00000000 00000000 00000000 00000000
SW06 00000000 00000000 00000000 00000000 00000000 00000000
SW07 00000000 00000000 00000000 00000000 00000000 00000000
SW08 00000000 00000000 00000000 00000000 00000000 00000000
SW09 00000100 00000100 00000100 00000100 00000100 00000100
SW10 00000000 00000000 00000000 00000000 00000000 00000000
SW11 00000000 00000000 00000000 00000000 00000000 00000000
SW12 00000010 00000010 00000010 00000010 00000010 00000010
SW13 00000000 00000000 00000000 00000000 00000000 00000000
SW14 00000000 00000000 00000000 00000000 00000000 00000000
SW15 00000000 00000000 00000000 00000000 00000000 00000000
SW16 00000000 00000000 00000000 00000000 00000000 00000000
SW17 00000010 00000010 00000010 00000010 00000010 00000010
SW18 00000000 00000000 00000000 00000000 00000000 00000000
SW19 01000000 01000000 01000000 01000000 01000000 01000000
SW20 01000000 01000000 01000000 01000000 01000000 01000000
SW21 00000000 00000000 00000000 00000000 00000000 00000000
SW22 00000000 00000000 00000000 00000000 00000000 00000000
SW23 00000000 00000000 00000000 00000000 00000000 00000000
SW24 00000000 00000000 00000000 00000000 00000000 00000000
SW25 00001000 00001000 00001000 00001000 00001000 00001000
SW26 00000000 00000000 00000000 00000000 00000000 00000000
SW27 00000000 00000000 00000000 00000000 00000000 00000000
SW28 00000000 00000000 00000000 00000000 00000000 00000000
SW29 00000000 00000000 00000000 00000000 00000000 00000000
SW30 00000000 00000000 00000000 00000000 00000000 00000000
#2 MENU
05: OFF OFF OFF OFF OFF OFF
06: DIAL DIAL DIAL DIAL DIAL DIAL
07: 10 10 10 10 9 10
10: 25Hz 25Hz 25Hz 25Hz 25Hz 25Hz
3-44
TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z.
#1 SSSW
SW01 00010000 00010000 00010000 00010000 00010000 00010000
SW02 00000000 00000000 00000000 00000000 00000000 00000000
SW03 00000000 00000000 00000000 00000000 00000000 00000000
SW04 10000010 10000010 10000000 10000000 10000000 10000000
SW05 00000000 00000000 00000000 00000000 00000000 00000000
SW06 00000000 00000000 00000000 00000000 00000000 00000000
SW07 00000000 00000000 00000000 00000000 00000000 00000000
SW08 00000000 00000000 00000000 00000000 00000000 00000000
SW09 00000100 00000100 00000100 00000100 00000100 00000100
SW10 00000000 00000000 00000000 00000000 00000000 00000000
SW11 00000000 00000000 00000000 00000000 00000000 00000000
SW12 00000010 00000010 00000010 00000010 00000010 00000010
SW13 00000000 00000000 00000000 00000000 00000000 00000000
SW14 00000000 00000000 00000000 00000000 00000000 00000000
SW15 00000000 00000000 00000000 00000000 00000000 00000000
SW16 00000000 00000000 00000000 00000000 00000000 00000000
SW17 00000010 00000010 00000010 00000010 00000010 00000010
SW18 00000000 00000000 00000000 00000000 00000000 00000000
SW19 01000000 01000000 01000000 01000000 01000000 01000000
SW20 01000000 01000000 01000000 01000000 01000000 01000000
SW21 00000000 00000000 00000000 00000000 00000000 00000000
SW22 00000000 00000000 00000000 00000000 00000000 00000000
SW23 00000000 00000000 00000000 00000000 00000000 00000000
SW24 00000000 00000000 00000000 00000000 00000000 00000000
SW25 00001000 00001000 00001000 00001000 00001000 00001000
SW26 00000000 00000000 00000000 00000000 00000000 00000000
SW27 00000000 00000000 00000000 00000000 00000000 00000000
SW28 00000000 00000000 00000000 00000000 00000000 00000000
SW29 00000000 00000000 00000000 00000000 00000000 00000000
SW30 00000000 00000000 00000000 00000000 00000000 00000000
#2 MENU
07: 10 10 6 10 10 13
10: 25Hz 25Hz 25Hz 25Hz 25Hz 25Hz
3-45
Part 1: Facsimile
TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA
#1 SSSW
SW01 00010000 00010000 00010000 00010000 00010000 00010000
SW02 00000000 00000000 00000000 00000000 00000000 00000000
SW03 00000000 00000000 00000000 00000000 00000000 00000000
SW04 10000010 10000010 10000010 10000000 10000000 10000000
SW05 00000000 00000000 00000000 00000000 00000000 00000000
SW06 00000000 00000000 00000000 00000000 00000000 00000000
SW07 00000000 00000000 00000000 00000000 00000000 00000000
SW08 00000000 00000000 00000000 00000000 00000000 00000000
SW09 00000100 00000100 00000100 00000100 00000100 00000100
SW10 00000000 00000000 00000000 00000000 00000000 00000000
SW11 00000000 00000000 00000000 00000000 00000000 00000000
SW12 00000010 00000010 00000010 00000010 00000010 00000010
SW13 00000000 00000000 00000000 00000000 00000000 00000000
SW14 00000000 00000000 00000000 00000000 00000000 00000000
SW15 00000000 00000000 00000000 00000000 00000000 00000000
SW16 00000000 00000000 00000000 00000000 00000000 00000000
SW17 00000010 00000010 00000010 00000010 00000010 00000010
SW18 00000000 00000000 00000000 00000000 00000000 00000000
SW19 01000000 01000000 01000000 01000000 01000000 01000000
SW20 01000000 01000000 01000000 01000000 01000000 01000000
SW21 00000000 00000000 00000000 00000000 00000000 00000000
SW22 00000000 00000000 00000000 00000000 00000000 00000000
SW23 00000000 00000000 00000000 00000000 00000000 00000000
SW24 00000000 00000000 00000000 00000000 00000000 00000000
SW25 00001000 00001001 00001000 00001000 00001000 00001000
SW26 00000000 00000000 00000000 00000000 00000000 00000000
SW27 00000000 00000000 00000000 00000000 00000000 00000000
SW28 00000000 00000000 00000000 00000000 00000000 00000000
SW29 00000000 00000000 00000000 00000000 00000000 00000000
SW30 00000000 00000000 00000000 00000000 00000000 00000000
#2 MENU
07: 6 10 6 10 10 10
10: 25Hz 25Hz 25Hz 25Hz 25Hz 25Hz
3-46
TYPE HUNGARY SAF CHINA GERMAN FRANCE SINGAPORE CZECH SLOVENIA
#1 SSSW
SW01 00010000 00010000 00010000 00010000 00010000 00010000 00010000 00010000
SW02 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW03 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW04 10000000 10000000 10000000 10000010 00000010 10000000 10000000 10000000
SW05 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW06 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW07 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW08 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW09 00000100 00000100 00000100 00000100 00000100 00000100 00000100 00000100
SW10 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW11 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW12 00000010 00000010 00000010 10110100 00000010 00000010 00000010 00000010
SW13 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW14 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW15 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW16 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW17 00000010 00000010 00000010 00000010 00000010 00000010 00000010 00000010
SW18 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW19 01000000 01000000 01000000 01000000 01000000 01000000 01000000 01000000
SW20 01000000 01000000 01000000 01000000 01000000 01000000 01000000 01000000
SW21 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW22 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW23 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW24 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW25 00001000 00001000 00001000 00001001 00001001 00001000 00001000 00001000
SW26 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW27 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW28 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW29 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
SW30 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
#2 MENU
05: OFF OFF OFF OFF OFF OFF OFF OFF
06: DIAL DIAL DIAL DIAL DIAL DIAL DIAL DIAL
07: 10 10 10 10 10 10 10 10
10: 25Hz 25Hz 25Hz 25Hz 25Hz 25Hz 25Hz 25Hz
3-47
Part 1: Facsimile
TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK
#3 NUMERIC
Param
02: 10 10 10 10 10 10
03: 15 15 15 15 15 15
04: 12 12 12 12 12 12
05: 0 4 0 0 0 0
06: 0 1 0 0 0 0
09: 6 6 6 6 6 6
10: 5500 5500 6000 8500 5500 5500
11: 3500 3500 3500 3500 3500 3500
13: 1300 1300 1300 1300 1300 1300
15: 120 120 120 120 120 120
16: 2 2 2 2 2 2
17: 100 40 100 40 100 75
18: 0 20 0 20 0 0
19: 400 200 400 200 400 250
20: 100 40 100 100 100 100
21: 0 20 0 0 0 0
22: 400 200 400 400 400 400
23: 7 7 7 7 7 7
24: 10 10 10 10 10 10
25: 60 60 60 60 60 60
26: 5 5 5 5 5 5
#5 TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK
3-48
TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z.
#3 NUMERIC
Param
02: 10 10 10 10 10 10
03: 15 15 15 15 15 15
04: 12 12 12 12 12 12
05: 0 0 0 0 0 0
06: 0 0 0 0 0 0
09: 6 6 6 6 6 6
10: 4600 6000 5500 5500 5500 5500
11: 3500 3500 3500 3500 3500 3500
13: 1300 1300 1300 1300 1300 1300
15: 120 120 120 120 120 120
16: 2 2 2 2 4 2
17: 30 100 100 100 100 40
18: 30 0 0 0 0 20
19: 400 400 300 400 400 200
20: 30 100 100 100 100 40
21: 30 0 0 0 0 20
22: 400 400 300 400 400 200
23: 7 7 7 7 7 7
24: 10 10 10 10 12 10
25: 60 60 60 60 60 60
26: 5 5 5 5 5 5
#5 TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z.
3-49
Part 1: Facsimile
TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA
#3 NUMERIC
Param
02: 10 10 10 10 10 10
03: 15 15 15 15 15 15
04: 12 12 12 12 12 12
05: 0 15 0 0 4 0
06: 0 3 0 0 1 0
09: 6 6 6 6 6 6
10: 5500 5500 5500 5500 5500 5500
11: 3500 3500 3500 3500 3500 3500
13: 1300 1300 1300 1300 1300 1300
15: 120 120 120 120 120 120
16: 2 2 2 2 2 2
17: 30 150 40 40 40 100
18: 30 0 20 20 20 0
19: 400 300 200 200 200 400
20: 30 150 40 40 40 100
21: 30 0 20 20 20 0
22: 400 300 200 200 200 400
23: 7 7 7 7 7 7
24: 10 10 10 10 10 10
25: 60 60 60 60 60 60
26: 5 5 5 5 5 5
#5 TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA
3-50
TYPE HUNGARY SAF CHINA GERMAN FRANCE SINGAPORE CZECH SLOVENIA
#3 NUMERIC
Param
02: 10 10 10 8 8 10 10 10
03: 15 15 15 15 15 15 15 15
04: 12 12 12 6 12 12 12 12
05: 0 0 0 0 0 0 0 0
06: 0 0 0 0 0 0 0 0
09: 6 6 6 6 6 6 6 6
10: 5500 3500 5500 6000 4000 5500 5500 5500
11: 3500 3500 3500 3500 3800 3500 3500 3500
13: 1300 1300 1300 1300 1300 1300 1300 1300
15: 120 120 120 120 120 120 120 120
16: 2 2 2 2 2 2 2 2
17: 100 40 100 40 30 100 100 100
18: 0 20 0 20 30 0 0 0
19: 400 200 400 200 400 400 400 400
20: 100 40 100 100 150 100 100 100
21: 0 20 0 0 0 0 0 0
22: 400 200 400 200 300 400 400 400
23: 7 7 7 9 7 7 7 7
24: 10 10 10 10 10 10 10 10
25: 60 60 60 30 60 60 60 60
26: 5 5 5 5 5 5 5 5
#5 TYPE HUNGARY SAF CHINA GERMAN FRANCE SINGAPORE CZECH SLOVENIA
3-51
Part 1: Facsimile
6. TEST FUNCTIONS
6.1 User Test Print Functions
User enabled Test print functions are as follow.
6.1.1 Nozzle check

Execute cleaning if this test printing shows each nozzle condition such as no ejection, unclear or unstable
etc. If the printing does not improve even after the cartridge is cleaned five times, replace the BJ
cartridge or the ink cartridge. Press the FUNCTION button then select “NOZZLE CHECK”.
Black BJ Cartridge Color/Photo BJ Cartridge

Printed with the first nozzle. Printed with the first nozzle.
Yellow 24 nozzles
Magenta 24 nozzles
Cyan 24 nozzles
Black 64 nozzles
Printed with the 128th nozzle.
Printed with the 136th nozzle.
Missing dots
Unstable printing Splashed dots
Figure 3-26 Nozzle Check Pattern
3-52
6.2 Service Test Functions

The fax functions for testing individual operations, such as below.
See Page 3-40 for details of entering the test mode. To leave the test mode, press the FUNCTION button,
and then > button.
6.2.1 Test mode overview

Test mode can be executed by following the menu items from the display.
a) DRAM tests
Writes data to DRAM image storage areas and reads that data to check operations.
b) CS test
CS test is used to enter the contact sensor’s shading data.
c) Print test
Prints nine different patterns within the print area.
d) Modem, NCU tests

The frequency test and the G3 signal transmission and CNG signal and DTMF signals reception tests.
e) Faculty tests
Test the operation of operation panel and sensor functions.
3-53
Part 1: Facsimile
6.2.2 Test mode flowchart

TEST MODE ‘ * ’ indicates that these items
are not used in the field.
[1] D-RAM See Page 3-55
[2] CS [1] CS SHADE ADJUST
& LED TIMER ADJUST See Page 3-55
✽
[2] CS READ
[3] Not used
[3] PRINT ✽[0] VERT LINE

✽[1] MONO PTN
✽[2] CLR PTN 1
✽[3] CLR PTN 2
✽[4] Not used
✽[5] Not used
✽[6] Not used
[7] CHECKERS See Page 3-56

✽[8] BIAS
✽[9] Not used
[4] MODEM NCU ✽ [1] RELAY 0-5

[2] FREQ 0-8 See Page 3-58
✽ [3] Not used
[4] G3 Tx 0-8 See Page 3-59
✽ [5] DTMF Tx TEST 0-9 ✽ #
[6] TONE Rx See Page 3-60
✽ [5] AGING TEST
[6] FACULTY TEST ✽[1] G3 4800bps Tx

✽[2] REGISTRATION
[3] SENSOR See Page 3-61

✽[4] ADF
✽[5] Not used
✽[6] SPEAKER
[7] OPERATION PANEL See Page 3-63

✽[8] CNG/MODEM CHECK
[9] LINE 1-4 See Page 3-65

✽ [7] DATA SET
✽ [8] PRINTER TEST
Figure 3-27 Test Mode
3-54
6.2.3 D-RAM tests

Pressing the 1 button from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes data to
the entire D-RAM region and reads it out to check that operations are correct. D-RAM Test 2 just reads
data at high speed.
Operating
768K: D-RAM total memory capacity (bytes)
1:D-RAM 768K
✽ : Indicates an address for which write testing is complete.
✽✽✽. . . . .✽✽✽ . : Indicates an address for which read testing is complete.
Error
Normal end Error display
COMPLETE 768K WRT= 33CC RD= 3333
ADR= 2800
Restart by pressing
START/COPY key.
WRT : data written Error display

RD : data read
COMPLETE 768K
ADR : address
Figure 3-28 D-RAM Test
6.2.4 CS tests
Pressing the 1 button from the test mode menu selects the CS tests. CS SHADE ADJUST is used to
enter the contact sensor’s shading data (pre-scan operation). Also LED TIMER ADJUST is used to
adjust the CS LED lights-on duration.
Performs the same operation as #5 CALIBRATION in SPECIAL MODE.

Details on CS LED lights-on duration adjustment, see 3.1 CS LED lights-on duration
REFERENCE adjustment on page 3-6.
Tests [2] and Tests [3] are not used in the field.
3-55
Part 1: Facsimile
6.2.5 PRINT test

Pressing the 3 button from the test mode menu selects the print test. This test prints various patterns. For
servicing, use the 3-7: CHECKERS pattern (press the 7 button from the print test menu). The other
patterns are not to be used since they are for development and factory personnel. End this test by pressing
the STOP button.
Check the pattern for the following:
Check for any vertical or horizontal white

stripes on the black squares.
Also, check that all the squares have
straight edges on all four sides.
Figure 3-29 Print Test Pattern Check
If the print test is normal, make a copy of a document. If the copy is faulty, the reading
section is faulty.
NOTE
3-56
Figure 3-30 Print Pattern Sample
3-57
Part 1: Facsimile
6.2.6 Modem and NCU tests

These tests test modem and NCU transmission and reception. The modem tests check whether signals are
sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds
from a normal modem. Also, you check on the display whether or not the modem correctly detected
received tone signals and DTMF signals.
End this test by pressing the STOP button.
Modem test type Overview

Frequency test The modem sends tone signals from the modular jack
and the speaker.
G3 signal transmission test The modem sends G3 signals from the modular jack
and the speaker.
CNG signal reception tests The modem detects specific frequencies and DTMF
signals received from the modular jack.
a) Frequency test
The frequency test menu is selected by pressing the 2 button from the MODEM NCU test menu.
Signals of the frequencies below are sent from the modem using the modular jack and the speaker. The
frequency can be changed with the numeric buttons.
Numeric button Frequency

0 Pseudo-RBT
1 462 Hz
2 1100 Hz
3 1300 Hz
4 1500 Hz
5 1650 Hz
6 1850 Hz
7 2100 Hz
The pseudo-ringback tone transmission pattern and frequency and the output levels for
each frequency follow the service data transmission level settings.
NOTE
3-58
b) G3 signal transmission test

The G3 signal transmission test menu is selected by pressing the 4 button from the MODEM NCU test
menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The
frequency can be changed with the numeric buttons.
Numeric button Frequency

0 300 bps
1 2400 bps
2 4800 bps
3 7200 bps
4 9600 bps
5 TC7200 bps
6 TC9600 bps
7 12000 bps
8 14400 bps
The transmission level can be changed with the FUNCTION button then < and >
button.
NOTE
3-59
Part 1: Facsimile
c) CNG and DTMF signal reception tests

The CNG and DTMF signal reception test is selected by pressing the 6 button from the MODEM NCU
test menu. In these tests, you can check whether the CNG signals and DTMF signals received from the
modular jack are detected by the modem.
4-6: TONE RX
alternately
displayed
0 OFF NO ENERGY
The CNG is not The received DTMF "9"

detected. 0 OFF 9
is displayed.
The CNG is 2nd received DTMF "2"

detected. 0 ON 92
is displayed.
Detection Level
Press the STOP button to end the test.
Figure 3-31 CNG and DTMF Signal Reception Tests
3-60
6.2.7 Faculty tests

The faculty tests are selected by pressing the 6 button from the test mode menu. These tests test the
following faculties of this fax.
Test type Overview

Sensor tests Test whether the sensors are operating correctly.
Operation panel test Tests whether the button switches on the control panel are
operating correctly.
Line signal reception test Tests whether the NCU board signal sensor and frequency
counter are operating correctly.
a) Sensor tests
The sensor test is selected by pressing the 3 button from the faculty test menu. In this test, you can
check the status of each sensor of this fax in item 1 on the display.
You can also check if sensors that use actuators and microswitches are operating correctly by moving
the actuator or microswitch.
The sensor tests cannot be used to test all of the sensors. The following sensors cannot
be tested with the sensor tests:
NOTE Home position sensor, paper edge sensor, and ink detection sensor.
If any of these sensor are faulty, an error message or service error code will appear to
indicate the faulty sensor.
3-61
Part 1: Facsimile
6-3 : SENSOR
Pressing the 1 key.
D1E0C1P0R
D : Document Sensor : O - OFF / 1 - ON

E : Document Edge Sensor : O - OFF / 1 - ON
C : Cartridge : No Cartridge / 1 - Cartridge Present
P : Pickup Roller Sensor : O - OFF / 1 - ON
Figure 3-32 Sensor Tests
3-62
b) Operation panel tests

The operation panel test is selected by pressing the 7 button from the faculty test menu. In this test,
check that the display, LED lamps, and buttons on the control panel are operating correctly.
b-1) Display test

Pressing the START/COPY button from the control panel menu, "H" is displayed 16 characters by 1
line on the display. The next time the START/COPY button is pressed, all the LCD dots on the
display are displayed. Check for any LCD dots in the display that are not displayed.
b-2) LED lamp test

The LED lamp test is selected by pressing the START/COPY button after the display test.
When the START/COPY button is pressed, all the lamps on the control panel light. Check for any
LED that does not light during the test.
b-3) Operation button test

The Operation button test is selected by pressing the START/COPY button after the LED lamp test.
In this test, you press the button corresponding to the displayed character to put it out. The table
giving the correspondence between the characters and the buttons is below.
Character Operation button Character Operation button

1-# Numeric buttons $ Resolution button
& Receive mode button
R Redial/Pause button F Function button
D Coded dial button C Cartridge button
M Resume button
When all the characters displayed have gone out, the system next starts the one-touch speed dialing
button test. The letters a-f are displayed on the display, corresponding to one-touch speed dialing
buttons 01-06. Each letter displayed on the display goes out when its corresponding one-touch speed
dialing button is pressed.
In this test, check for operation buttons whose corresponding character or letter does not go out when
the button is pressed.
3-63
Part 1: Facsimile
6-7:OPERATION PANEL
Press START button.
HHHHHHHHHHHHHHHH H pattern displayed
Press START button.
All LCD dots displayed
Press START button.
LED TEST All LED lamps light up.
Press START button.
123456789✽ 0# When a button is pressed, the

corresponding character goes out.
When the entire

display has gone out
When a one-touch speed dialing

RD&$FCM key is pressed, the
corresponding letter goes out.
a b c d e f
When the entire display has

gone out.
Press the STOP button to end the test.
Figure 3-33 Operation Panel
3-64
c) Line signal reception test

The line detect test menu is selected by pressing the 9 button from the faculty test menu. This test
checks the operation of the NCU signal sensor and frequency counter. In Menu 1, the CI, status can be
detected and in Menu 2 the frequency can be detected at changing detection levels. In this way, you can
check if the NCU board is correctly detecting signals.
c-1) Test Menu 1

Test Menu 1 is selected by pressing the 1 button from the Line Detect menu. When CI, is detected
from the modular jack, the display changes from OFF to ON and the received frequency is displayed.
c-2) Test Menu 2

Test Menu 2 is selected by pressing the 2 button from the Line Detect menu. When a tonal frequency
is detected from the modular jack, the display changes from OFF to ON and the received frequency is
displayed. The frequency detection level can be set with the numeric buttons.
Numeric button Detection level (dBm)

0 –26
1 –30
2 –32
3 –35
4 –38
5 –41
6 –43
7 –45
8 –47
9 –51
c-3) Test Menu 3

Test Menu 3 is selected by pressing the 3 button from the Line Detect menu. When CNG is detected
from the modular jack, the display changes from OFF to ON.
c-4) Test Menu 4

This item is not used. Do not select it.
3-65
Part 1: Facsimile
7. SERVICE REPORT
7.1 Report Output Function
7.1.1 User report output functions
The fax can output user reports manually by SPECIAL MODE, or automatically, according to user data
settings.
a) Manual output of reports by SPECIAL MODE (#3 PRINT REPORT)
Report type Operations

SPEED DIAL LIST
One-touch dial list Press FUNCTION, O,
Coded speed dial list then select menu (#3 PRINT REPORT) by < and >
Group dial list button and Press START/COPY button.
User’s data list (Select report type by < and > and Press START/COPY
button.
Error report (system dump list)
Activity Management Reports
b) Reports output automatically by user data settings

Each report written below can be automatically output by specifying “REPORT SETTINGS” in user
data.
Transmission report
Reception report
Activity Management Reports
ROM Version display

The ROM version is printed on the top left hand side of the User’s data list. Please
refer to this when troubleshooting.
NOTE example:
EC XX-XX / X.XX
Printer ROM version
MAIN ROM version
3-66
c) Reports output automatically

Memory clear list
The fax automatically outputs a memory clear list when the power is turned on after a power cut.
Figure 3-34 Memory Clear List

TX/RX NO : Indicates four digits of the transaction number
MODE : Indicates, TRANSMISSION, or MEMORY RX
CONNECTION TEL : Number sent from the other party or number dialled
PAGES : Number of pages are stored in memory
SET TIME : Time when data is stored in memory
START TIME : Planned transmission start time (24-hour display)
3-67
Part 1: Facsimile
7.1.2 Service report output functions

The fax outputs service data setting status, past communications history reports.
a) List of service reports

The fax outputs the service reports shown below.
Report type Operations

1. System data list In the service mode, select the #10 REPORT and the
2. System dump list desired numeric button 0 to 2.
Pressing buttons 1 to 2 outputs the respective service
reports on the left.
When pressing button 0, both are output.
Service activity report If you set bits 0 and 1 of #1 SSSW SW01 in the service
(with service error code mode, the service error code and dump list are indicated
and dump list) on the activity report (sending/receiving).
3-68
a-1) System data list

This list shows service data #1~#5, #7, #9 setting statuses.
Figure 3-35 System Data List (page 1 ~ page 4)
3-69
Part 1: Facsimile
Figure 3-36 System Data List (page 5 ~ page 6)
“START DATE” records the date when the fax performs its first transmission, after
shipment from the factory.
NOTE
3-70
a-2) System dump list
Figure 3-37 System Dump List (1/2)
3-71
Part 1: Facsimile
CLEAR DATE : Date on which data was initialized with service data #8 CLEAR,
ALL
RX/TX : Total number of pages received/transmissions
DOC/MEM : Total number of pages directly/memory transmitted
A4/B4/A3/A5 : Total number of pages transmitted and received for each
document size
14400 bps~2400 bps : Total number of pages transmitted and received for each
modem speed
STD/FINE : Total number of pages transmitted and received for each mode
MH/MR/MMR : Total number of pages transmitted and received for each coding
method
G3/MF2/ECM : Total number of pages transmitted and received in each mode
PRINT/READ : Total number of pages printed/scanned
[Display example]
PRINT = 30*/100** READ = 30*/100**
* Indicates the value input with Service Data #8 CLEAR, COUNTER.
** Indicates the value counted since shipment from the factory.
INK ABSORBER CAPACITY: Waste ink absorber’s ink absorption amount

[Display example]
Suction = 10%
These indicate the following:
The suction waste ink absorber’s ink absorption amount is 10%.
#000~##750
[Display example] : Total number of occurrences for each error code
##280 1 7 3 0 0
##280 ##281 ##282
errors errors errors
3-72
Figure 3-38 System Dump List (2/2)
##nnn : Service error code

START TIME : Communication start date and time (on 24 hour clock)
OTHER PARTY : Telephone number sent from other party
MAKER CODE : Maker code (For details, see Chapter 4: 4. MAKER CODE on page
4-10)
[1000 1000] Indicates a Canon fax
lower nibble
upper nibble
MACHINE CODE : For future use
RX/TX : Received/transmitted protocol signal
bit 1 to bit 56 of received/transmitted DIS, DCS, or DTS
If no service errors have occurred in the past, the above report will not be output.
NOTE
3-73
Part 1: Facsimile
a-3) Service activity report (sending/receiving)
Figure 3-39 Service Error Tx Report

(OTHER PARTY) (lower 20 digits)
CONNECTION ID : ID sent from the other party, if the other party is a Canon fax
START TIME : Communication start date and time (on 24-hour display)
USAGE TIME : Communication time (in minutes and seconds)
PAGES : Number of pages for which transmission was complete
(For details, see User’s guide)
RESULT : “NG” display with number of pages for which transmission was
fault, and service error code
MAKER CODE : Maker code (For details, see Chapter 4: 4. MAKER CODE on
page 4-17)
lower nibble
upper nibble
3-74
Figure 3-40 Service Error Activity Report (receiving)

(OTHER PARTY) (lower 20 digits)
CONNECTION ID : ID sent from the other party, if the other party is a Canon fax
START TIME : Communication start time (on 24-hour display)
USAGE TIME : Communication time (in minutes and seconds)
PAGES : Number of pages for which receiving was complete
(For details, see User’s guide)
RESULT : “NG” display with number of pages for which
receiving was fault, and service error code
MAKER CODE : Maker code (For details, see Chapter 4: 4. MAKER CODE on
page 4-17)
lower nibble
upper nibble
3-75
Part 1: Facsimile
8. WIRING DIAGRAM
Refer to "CIRCUIT DIAGRAM" (supplied separately) for details of the connector signals.
8.2 Connector Name and Signal Descriptions on following page, contains a brief description of the
input/output signals.
Refer to this description when carrying out troubleshooting.
8.1 Wiring Diagram

Document edge
Color Operation sensor board
1- -3
1- -3
J5
J1
contact sensor panel unit
to PCNT Flat
(J6) cable +24V
Document
1- -3
1- -3
J4
J1
Flat J1 sensor board
cable 1- - - -11
Flat
cable
1- - - - - - - -19
1- - - - - - - -23
JPCNT2
JPCNT1
1- - - -12
to PCNT Flat +5V
JCS1 1- - - -11
(J5) cable
JOPCNT1
SCNT board
1- - - - - - - - - - - -36
1- - - -11
JCNTR1
HOST Centronics JEU1

(P/C) cable
JNCU1
JLINE1 JTEL1
1- - - - - - - - - - -30
Grourding
Telephone Extension wire
line phone
Flat
cable
J6
NCU
1- -6
J2
Board
1- -4
J3
1- - - - - - - - - - -30
1- -5
J4
J1
1- -2
J5
to SCNT +24V
(JPCNT2)
Carriage Document
motor Speaker feed motor to SCNT +5V
(JPCNT1)
M M
J29 1-2
1- - - - - - - -19
1- -4 1-2 1- -4
1- - - - - - - -23
1-2
J30
J2 J10 J9
J6
J5
Power
1- - - -7
J4
supply
1- - - - - - - - - - - -32
BJ Carriage
PCNT board
CN301
unit
Cartridge ribbon
J1
cable
1- -5
1- -4
J3
J8
PS1
PS2
paper AC230V
pick up edge
roller sensor
Home sensor Ink detect
position sensor
sensor M
Paper feed
motor
Figure 3-41 Wiring Diagram
3-76
8.2 Connector Name and Signal Descriptions

SCNT board
Connector name Connected to Description
JOPCNT1 Operation panel unit Connects to Operation panel unit. Performs keyinput data
exchange and LCD data exchange. This also includes
document sensor and document edge sensor signals.
JCNTR1 Host (PC) Centronics connector for parallel connection to host.
JCS1 Contact sensor Connects between scanning section and contact sensor. Its
purpose is to drive voltage for the contact sensor, and to
receive image signals.
JNCU1 NCU board (J1) Conducts data exchange of data signals with NCU board,
after modulation by the MODEM IC, and before
demodulation. Also transmits control signals for the relays.
JPCNT1 PCNT board (J5) See PCNT board (J5).
JPCNT2 PCNT board (J6) See PCNT board (J6).
JTEL1 Extension telephone Connects to Extension telephone.
JLINE1 Telephone line Connects to Telephone line.
JEU NCU board (J2, J4) See NCU board (J2, J4).
NCU board
J1 SCNT board (JNCU1) See SCNT board (JNCU1)
J2 SCNT board (JEU) Performs data exchanges between SCNT board of suitable
signal levels for the telephone line.
J3 N.C. Reserved
J4 SCNT board (JEU) Handset or Extension telephone terminal telephone
line via the fax.
J5 PCNT board (J30) For off hook detection during communication.
J6 Shield plate Earthing connector
3-77
Part 1: Facsimile
PCNT board
J1 BJ cartridge and Connector for BJ cartridge and Home position sensor.
Home position sensor In addition to exchange of print data and BJ head
temperature detection signals, also includes BJ cartridge
detection and type identification signals.
J2 Carriage motor Supplies drive voltage for the carriage motor.
J3 Line feed motor Supplies drive voltage for the line feed motor.
J4 Power supply unit Input connector for DC voltage converted by the PSU. +5V
and +24V voltages are supplied.
J5 SCNT board (JPCNT1) Supplies +5V voltage for the SCNT board and Centronics
interface signal.
J6 SCNT board (JPCNT2) Supplies +24V voltage for the SCNT board and receives
control signals for the document feed motor and printer
control signal.
J8 Ink detection sensor Receives detection signals from the ink detection sensor.
J9 Document feed motor Provides drive voltage for the document feed motor.
J10 Speaker Connects to speaker.
J29 Power supply unit See NCU board (J5).
(CN301)
J30 NCU board (J5) See NCU board (J5).
3-78
Chapter 4
Appendix
Chapter 4: Appendix
1. INSTALLATION
This machine has been designed for user installation. Therefore, this manual contains only
an outline description of the procedures. For details of the installation, see the USER'S
GUIDE.
REFERENCE
1.1 Setting up
• Choosing a Location for Your MultiPASS
• Do you have everything?
Check that nothing is missing when the unit is unpacked.
• Removing shipping materials
Peel off all strips of tape from the unit. Don't forget to remove the protective sheet from the separation
roller, in the scanner section.
• Assembling your MultiPASS
Install the accessories, Sending Document support, Document support for scanned documents, Output
tray extension, etc.
• Making connections
Connect the Telephone line, Extension phone or Answering machine, Parallel cable with ferrite core (for
PC).
• Powering up
Connect the power cord and check that power is supplied.
• #5 TYPE setting (Service data setting)
Set the country type to suit the communication standard used in your country.
• Installing the BJ cartridge
Unseal the BJ cartridge, and load it into the machine. The instructions for this operation are written on
the printer cover.
• Loading paper
Set paper in the auto sheet feeder, in SELECT PAPER SIZE under FAX PRINTER SETUP, set the
size of paper that is to be used.
• Setting the TEL LINE TYPE
Choose the setting the matched the type of line being used.
• Entering user information
Enter user information, such as DATE & TIME, UNIT TELEPHONE #, UNIT NAME.etc.
1.2 Checking Operations

• Copy operation
Make a copy, and check that the operation is normal.
• Communication test
Transmit to, and receive from other facsimiles, and check that images are sent normally for transmission,
and are printed normally for reception.
What to do when trouble occurs

Very rarely, during use, the display may go out, all the buttons may stop working, or
some other trouble may occur because of strong electrical noise or a large amount of
static. If such trouble occurs, initialize the RAM. During installation, we recommend
that you perform the all clear operation after the power on. Refer to NOTE: "All clear"
when nothing works on Page 1-54 and Chapter 3: 5.2.3 Service data setting (#5
TYPE) on Page 3-34.
4-1
Part 1: Facsimile
2. OPTION
2.1 HANDSET KIT
The optional handset is available for connection to your MultiPASS C50.

Contact your Canon dealer for more information.
Package Contents
Make sure you have the following items. If anything is damaged or
missing, notify your Canon dealer immediately.
HANDSET
SCREWS WITH PLUGS
SCREWS
(NOT USED FOR THE
MultiPASS C50)
HANDSET CRADLE
The two screws with a plastic white head are not for use with the
MultiPASS C50. You only need the two screws with plugs provided.
Note
IB B-2
4-2
Chapter 4: Appendix
Attaching the Handset to Your Unit

To attach the handset to your unit, follow these steps:
1. Use a screwdriver to remove the two covers on the left side of the
unit.
2. Remove the screws from the plugs and insert the plugs in the holes
on the handset cradle.
IB B-3
4-3
Part 1: Facsimile
3. Insert the plugs with the handset cradle in the holes on the unit.
If you have difficulty inserting the plugs, turn the unit so that the left
side is facing you and the right side is placed against a wall. This will
Note
allow you to insert the plugs without the unit moving.
4. Insert the screws into the plugs and push them in with your finger.
❏ If you cannot push the screws in with your finger, use a phillips
screwdriver to push them in. (Do not screw them in as the screws
Note
may break.)
❏ Make sure the screws are inserted all the way into the plugs.
IB B-4
4-4
Chapter 4: Appendix
5. Connect the handset cord to the input jack marked on the left
side of the unit.
When carrying the unit, do not lift it by the handset cradle as it may
break.
Caution
If you need to remove the handset cradle after it is installed, use a small
phillips screwdriver to remove the two screws.
Note
IB B-5
4-5
Part 1: Facsimile
Control Panel and Functions

This section describes the parts of your handset and its functions.
RECEIVER
RECEIVER
HOOK BUTTON
NUMERIC
NUMERICBUTTONS
BUTTONS
R
R BUTTON
BUTTON
RINGER SWITCH
RINGER SWITCH
TRANSMITTER
TRANSMITTER
TONE/PULSESWITCH
TONE/PULSE SWITCH
TELEPHONE
TELEPHONE LINE CABLE
LINE CABLE
For details on the functions see the following pages.
Ringer Equivalence Number (R.E.N.) (UK only)

Your British Telecom line has a maximum R.E.N. capacity of 4. Your
Note Canon unit has a R.E.N. value of 1 (unless otherwise stated), and this
handset also has a R.E.N. value of 1. You can therefore use additional
equipment with a total R.E.N. value of up to 2.
If the R.E.N. value exceeds 4, the ringer volume will be reduced and one
or more of the connected equipment may not function.
IB B-6
4-6
Chapter 4: Appendix
R Button
This button can be used when the handset is connected to a PABX or
a System ‘X’ exchange. The R button is used to obtain a second line
to the PABX while holding the original line (for example, when trans-
ferring a call from one extension to another or when using some of
the new features of the System ‘X’ exchange*). See your PABX user
guide, or contact your service provider** for details.
This telephone has two methods of recall:
❏ EARTH (ETH): EARTH LOOPRECALL
❏ BREAK (TLB): TIMED BREAK RECALL
Use the ETH/TLB switch to select the recall method you wish to use.
Ringer Switch
The ringer switch allows you to select the ring volume of the handset
for incoming calls. Set to HI, LO, or OFF according to your
preference.
Tone/Pulse Switch
The handset is designed to operate on both Multi-Frequency (Tone)
and Loop Disconnect (Pulse) telephone lines.
The tone/pulse switch enables you to switch from tone dialling to
pulse dialling or vice versa. Contact your service provider** for
further information.
Use a pointed instrument to set this switch to P(pulse dialling) or T
(tone dialling).
Numeric Buttons
Use the numeric buttons to dial the the number of the party you
wish to call.
Button
Press this button to enter a pause between numbers. (For pulse
dialling only.)
# Button
Press this button to redial the last number you called. (For pulse
dialling only.)
System ‘X’ exchange features include B.T. STAR SERVICES (UK only), THREE
WAYCALLING, and CALLWAITING.
UK only: Service providers are either British Telecom, Kingston Upon Hull City
Council, Mercury Communications or your PABX supplier or maintainer.
IB B-7
4-7
Part 1: Facsimile
3. USER DATA FLOW

This product differs from previous MultiPASS products in that it assumes that many of the
user operable setting items can be set by connecting to a PC, and using the MultiPASS
Desktop Manager Setup menu. This means that, in order to make these alterations when
NOTE performing service, you will need a MultiPASS Desktop Manager enabled environment.
3.1 USER DATA FLOW (by Operation Panel)

Only items that can be programmed by operation panel, without using the PC, are listed.
Press the FUNCTION button
1. TEL REGISTRATION 1. 1-TOUCH SPD DIAL
1. TELEPHONE NUMBER
2. NAME
2. CODED SPEED DIAL
1. TELEPHONE NUMBER
2. NAME
3. GROUP DIAL
1. TELEPHONE NUMBER
2. NAME
Figure 4-1 User Menu Settings (1/7)
4-8
Chapter 4: Appendix
2. USER SETTINGS 1. DATE & TIME

2. UNIT TELEPHONE # (Up to 20 digits)
3. UNIT NAME (Up to 24 characters)
3. DISPLAY LANGUAGE
4. SCAN CONTRAST STANDARD
DARKER
ENGLISH LIGHTER
FRENCH
SPANISH 5. VOLUME CONTROL CALLING VOLUME MID
GERMAN MAX
ITALIAN MIN
DUTCH
FINNISH KEYPAD VOLUME VOL MID
PORTUGUESE VOL MAX
NORWEGIAN OFF
SWEDISH VOL MIN
DANISH
SLOVENE ALARM VOLUME VOL MID
CZECH VOL MAX
HUNGARIAN OFF
VOL MIN
LINE MONITOR VOL MID
VOL VOL MAX
6. RX CALL LEVEL OFF
STANDARD
VOL MIN
HIGH
7. COLOR COPY MEDIA PLAIN PAPER
HIGH RES. PAPER
8. TEL LINE TYPE ROTARY PULSE
TOUCH TONE
9. R-KEY SETTING PSTN
PBX EARTH CONNECTION
PREFIX
HOOKING
10. M-KEY SETTING OFF
(UK only) ON ACCESS CODE 132
131P
ID CODE
(up to 20 digits)
10. E-KEY SETTING OFF
(SPAIN only) ON ACCESS CODE (up to 20 digits)
ID CODE
(up to 20 digits)
4. FILE PRINT
(Prints documents stored in the fax's memory.)
5. ROLLER CLEANING
(After using HR-101 paper, use the cleaning sheet to clean the paper feed roller.)
6. HEAD CLEANING
(Cleans the BJ cartridge's print head.)
7. NOZZLE CHECK
(Prints a test pattern to check whether the BJ cartridge is functioning normally.)
4-9
Part 1: Facsimile
3.2 USER DATA FLOW (by MultiPASS Desktop Manager)

Items that the user can programmed using the MultiPASS Desktop Manager are listed. For details, see the
MultiPASS Desktop Manager for Windows User’ Guide.
Figures in boldface indicate the default setting. The flowchart shows the default values and the setting
range for Europe. These values may differ from country to country.
DATA REGISTRATION
✽1
1. SPEED DIAL SETUP 1. 1-TOUCH SPD DIAL
1. TELEPHONE NUMBER
2. NAME
2. CODED SPD DIAL
1. TELEPHONE NUMBER
2. NAME
3. GROUP DIAL
1. TELEPHONE NUMBER
2. NAME
✽1 These item can be entered even with key operation.
4-10
Chapter 4: Appendix
2. USER SETTINGS
1. DATE & TIME ✽3

2. UNIT TELEPHONE # ✽3
3. UNIT NAME ✽3
4. TX TERMINAL ID ✽2 ON 1. TTI POSITION OUTSIDE IMAGE
OFF INSIDE IMAGE
✽3
5. SCANNING CONTRAST STANDARD
DARKER
LIGHTER
6. OFFHOOK ALARM ON
OFF
✽3
7. VOLUME CONTROL 1. LINE VOLUME VOL MIN
VOL MID
VOL MAX
OFF
2. CALLING VOLUME VOL MIN
VOL MID
VOL MAX
3. KEYPAD VOLUME VOL MIN
VOL MID
VOL MAX
OFF
4. ALARM VOLUME VOL MIN
VOL MID
✽3
8. RX CALL LEVEL STANDARD VOL MAX
HIGH OFF
✽3
9. TEL LINE TYPE TOUCH TONE
ROTARY PULSE
✽4
10. COLOR COPY MEDIA PLAIN PAPER
✽3 HIGH RES. PAPER
11. R-KEY SETTING PSTN
PBX EARTH CONNECTION
PREFIX
HOOKING
12. M-KEY SETTING OFF
(UK only) ON ACCESS CODE 132
131P ID CODE
(up to 20 digits)
12. E-KEY SETTING OFF
(SPAIN only) ON ACCESS CODE ID CODE
(up to 15 digits + Pause) (up to 13 digits + Pause)
✽2 Also, the TELEPHONE # MARK is "FAX" only.

✽3 These items can be entered even with key operation.
✽4 This item is entered with key operation only.
Figure 4-4 User Menu Settings (4-7)
4-11
Part 1: Facsimile
✽5
3. REPORT SETTINGS
1. TX REPORT PRINT ERROR ONLY — REPORT WITH TX IMAGE ON

OFF
OUTPUT YES — REPORT WITH TX IMAGE ON
OUTPUT NO OFF
2. RX REPORT PRINT ERROR ONLY
OUTPUT YES
OUTPUT NO
4. SEND (TX) SETUP
1. ECM TX ON
OFF
2. MID PAUSE SET 02SEC (01~15SEC)
3. AUTO REDIAL ON REDIAL TIMES 02TIMES (01~10TIMES)
OFF REDIAL INTERVAL 02MIN (02~99MIN)
TX ERROR RESEND ON
OFF
RESEND TX FROM ALL PAGES

ERROR & 1ST PG
ERROR PAGE
4. ERASE FAILED TX ON
OFF
5. AUTO START TX ON
OFF
✽5 The ACTIVITY REPORT is permanently set to AUTO PRINT.

The ACTIVITY REPORT cannot be separated into TX and RX output.
4-12
Chapter 4: Appendix
5. RECEIVE (RX) SETUP
1. ECM RX ON
OFF
2. FAX/TEL AUTO SW FAX/TEL AUTO SW
RING START TIME 08SEC (00~30SEC)

F/T RING TIME 022SEC (010~045SEC)
F/T SWITCH ACTION RECEIVE
DISCONNECT
3. NET. SWITCH ON
(Australia only) OFF
4. FAX INCOMING RING ON RING COUNT 02TIMES (01~99TIMES)
OFF
5. SILENT DETECT ON DURATION 06SEC (01~99SEC)
OFF
6. MAN/AUTO SWITCH ON F/T RING TIME 10SEC (01~99SEC)
OFF
7.REMOTE RX ON REMOTE RX ID 25 (01~99)
OFF
8. MEMORY RX ON
OFF
4-13
Part 1: Facsimile
✽6
6. FAX PRINTER SETUP
1. SELECT PAPER SIZE LTR

LGL
A4
2. AUTO RX REDUCTION ON SELECT REDUCE DIR VERTICAL ONLY
OFF HORIZ & VERTICAL
3. INK SAVER ON
OFF
7. SYSTEM SETTINGS
1. UN/LOCK PHONE PASS WORD LOCK PHONE ON

OFF
2. DATE FORMAT MM/DD/YY

DD/MM ’YY
’YY MM/DD
✽7
3. DISPLAY LANGUAGE ENGLISH
FRENCH
SPANISH
ITALIAN
FINNISH
GERMAN
DANISH
SWEDISH
DUTCH
NORWEGIAN
PORTUGUESE
SLOVENE
4. TX START SPEED 14400bps

9600bps
7200bps
4800bps
5. RX START SPEED 14400bps

9600bps
7200bps
4800bps
✻6 Using the BC-20/BC-21 BJ cartridge, fax reception images and reports can
be printed and copied. When using the BC-22 cartridge, "INSTALL BC-21/20"
is displayed, the error alarm sounds, and printing is disabled.
✻7 This item can be entered even with key operation.
4-14
Chapter 4: Appendix
3.3 SPECIAL MODE FLOW (by Operation Panel)
SPECIAL MODE
The User's Guide does not contain any mention of the SPECIAL MODE. This mode is to
allow user complaints to be handled by giving instructions over the telephone, without
using service mode. The functions of this mode are as follows.
NOTE
Make sure the machine is in standby before using SPECIAL MODE. Using SPECIAL
MODE while faxing or telephoning will result in faulty operation.
Press the FUNCTION button then 0 button
#1 MEMORY CLEAR SERVICE DATA

IMAGE MEMORY
ALL CLEAR
#2 LINE TEST LINE DISCONNECT

LINE CONNECT
#3 PRINT REPORT ACTIVITY REPORT

SPEED DIAL LIST
USER'S DATA LIST
ERROR REPORT (SYSTEM DUMP LIST)
#4 DOS PRINTING ON
OFF
#5 CALIBRATION
Figure 4-8 Special Mode Settings
#1 MEMORY CLEAR
SERVICE DATA → User data and service data #1 to #4 and #6 to #7 initialization.
IMAGE MEMORT → Image data initialization
ALL CLEAR → All user data, service data, activity management data, and image data initialization
(except COUNTER)
#2 LINE TEST
Line connection test with keys 0 and 1.
Press 1 → Line connect (CML relay set ON and H relay set OFF)
Press 0 → Line disconnect (CML relay set OFF and H relay set ON)
4-15
Part 1: Facsimile
#3 PRINT REPORT
ACTIVITY REPORT → Prints Activity report
SPEED DIAL LIST → Prints One-touch dial list, Coded speed dial list, Group dial list in order.
USER’S DATA LIST → Prints User’s data list
ERROR REPORT → Prints System dump list
#4 DOS PRINTING
Set the DOS emulation mode to printer mode.
Returns to normal mode when OFF.
#5 CALIBRATION
Performs the same operation as CS LED ON-time duration in TEST MODE.
For details, see page 3-6.
4-16
REFERENCE
Lower nibble
Upper nibble Hexadecimal notation
Hexadecimal
Binary notation following page.
notation
Binary
notation
0 1 2 3 4 5 6 7 8 9 A B C D E F
0000 0001 0010 0011 0100 0101 0110 0111 1000 1001 1010 1011 1100 1101 1110 1111
0 0000
4. MAKER CODE
1 0001
2 0010
3 0011
4 0100
5 0101
6 0110 MASTER KONICA MITA BROTHER
NET
7 0111
4-17
ANRITSU IWASAKI OKI CASIO Canon SANYO SHARP TAMURA
8 1000 (DEX)
TOSHIBA MATSUSHITA PANASONIC

9 1001 NEC JRC HITACHI FUJIXEROX FUJITSU (MATSUSHITA)
ELECTRIC
RICHO MATSUSHITA
A 1010 MITSUBISHI MURATA OMRON TOYO NITTSUKO COMMUNICATION TEC
Figure 4-9 Maker Code

LOGIC HITACHI HITACHI
SYSTEM OKURA SONY KUONI IBM SILVER
B 1011 TELECOM SOFT WARE JAPAN
INTER. TECH.
C 1100
D 1101
E 1110
F 1111
: National organization : NTT : KDD

For a sample of a dump list containing maker codes, see pages 3-64 ~ 3-66
The 1-byte maker code displayed on the error dump list corresponds to the list of makers shown on the
Chapter 4: Appendix
Part 1: Facsimile
4-18
INDEX
INDEX BJ cartridge container................................1-19

1-37
# BJ head ........................................................1-5
#1 SSSW (Service soft switch settings) 2-21
...................................................................3-32 Broadcast transmission................................1-8
#1 MEMORY CLEAR (Special mode)
...................................................................4-15 C
#2 MENU (MENU switch settings) CALIBRATION (Special mode)...............4-15
...................................................................3-32 Capping .....................................................2-14
#2 LINE TEST (Special mode).................4-15 Carriage .....................................................2-12
#3 NUMERIC param (NUMERIC Carriage motor ..........................................1-25
parameter settings) ....................................3-32 2-12
#3 PRINT REPORT (Special mode).........4-15 2-25
#4 NCU (NCU settings) ............................3-32 3-27
#4 DOS PRINTING (Special mode).........4-15 3-76
#5 TYPE (TYPE setting) ..........................3-32 Carriage ribbon cable ................................1-44
#5 CALIBRATION (Special mode)..........4-15 Cleaning ....................................................1-34
#6 GENESIS (UHQ function 2-14
settings) .....................................................3-32 Color copy ...................................................1-7
#7 PRINTER (printer function 2-31
setting).......................................................3-32 2-35
#8 CLEAR (data initialization mode) Color image procissing IC ........................2-25
...................................................................3-33 2-27
#9 ROM (ROM management)...................3-33 2-31
#10 REPORT (Service report output function) 3-33 2-35
Color scanning ability ...............................2-27
A 2-31
ADF capacity ..............................................1-3 2-34
Adjustment items ........................................3-2 2-35
All clear .....................................................1-53 Communications specifications...................1-2
3-40 Component block diagram ........................2-25
Answering machine connection ..................1-8 Contact sensor .............................................1-3
2-33 2-4
Auto dialing.................................................1-8 2-6
Automatic document feeder (ADF).............1-3 2-25
2-3 2-26
Automatic sheet feeder (ASF).....................1-5 2-34
2-6 3-1
3-4
B Cover opener .............................................1-46
BJ cartridge .................................................1-5 3-3
1-18 CPU ...........................................................2-25
1-32 2-26
1-54 CS LED lights-on duration adjustment
2-18 ...................................................................1-49
3-1 1-52
3-3 3-6
1
Part 1: Facsimile
D G
Data-related precautions............................1-47 G3 reception image signal flow ................2-30
Delay transmission ......................................1-8 G3 signal transmission test........................3-59
Direct mail prevention.................................1-9 G3 transmission image signal flow ...........2-29
Document detection ....................................2-2 General specifications .................................1-2
2-3
Document edge sensor (DES) .....................2-2 H
2-3 Head gap....................................................1-44
2-25 3-2
3-62 3-10
3-76 High temperature parts ..............................1-23
Document eject roller ................................1-24 Home position sensor ..................................2-2
2-1 2-12
3-76 2-25
Document feed lever ...................................2-4 3-17
2-5 3-76
Document feed motor................................1-25
2-1 I
3-76 Image data backup.......................................1-9
Document feed roller.................................1-24 Image processing function ........................2-27
2-1 Ink absorber...............................................1-24
3-76 1-50
Document feed section ................................2-3 2-12
Document jam .............................................2-5 3-24
Document sensor (DS) ................................2-2 Ink cartridge ................................................1-5
2-4 1-18
2-25 1-40
3-76 Ink empty detection...................................2-16
Document stopper .......................................2-4 Ink detect sensor..........................................2-2
DOS PRINTING (Special mode)..............4-15 2-12
DRAM.......................................................1-48 2-16
2-27 2-25
2-28 3-22
DRAM test ................................................3-55 3-76
Installation...................................................4-1
E IPA...............................................................3-3
Echo countermeasure settings ...................3-19 3-4
Electric shock ............................................1-25 J
Error codes ................................................3-19 Jumper plug ...............................................1-47
Error code countermeasures ......................3-19
ERROR CODE LIST ................................3-21 L
Error message............................................3-15 Lithium battery............................................1-9
Errors not shown on the display ................3-26 1-23
External view.............................................1-11 3-16
LINE TEST (Special mode)......................4-15
F
FAX/TEL switching ....................................1-8 M
2-32 Maintenance jet .........................................1-54
2
INDEX
Maker code................................................4-17 R
MEMORY CLEAR (Special mode)..........4-15 Reception image data ...............................1-48
Memory clear list ........................................1-9 Recommended paper ...................................1-5
3-67 Remote reception ........................................1-8
Modem and NCU tests ..............................3-58 ROM..........................................................2-27
MODEM IC ..............................................2-27 2-28
MPU (Micro processor unit) .....................2-26 ROM version display.................................3-66
2-28
S
N Scanner section............................................2-3
NCU board ..................................................2-2 Scanner specifications .................................1-3
2-25 Scanning problem......................................3-29
3-76 Scanning range ............................................1-4
3-77 SCNT board ..............................................1-23
NL equalizer..............................................3-20 1-45
1-52
O 2-2
OPCNT board..............................................2-2 2-25
Operation panel .........................................1-14 3-76
Operation panel tests .................................3-63 Sensor tests................................................3-61
Operation panel unit ..................................2-25 Separation guide..........................................2-4
3-76 Separation roller ..........................................2-4
3-4
P Service data ...............................................3-32
Paper edge sensor (PES) .............................2-2 Service error codes ....................................3-19
2-7 Service report ............................................3-66
Paper feed error detection .........................2-10 Speaker ......................................................2-25
Paper supply mechanism.............................2-6 3-26
Paper thickness adjustment lever ..............2-12 SPECIAL MODE......................................4-15
3-12 Spur ...........................................................1-44
PC registration function ............................1-47 2-7
Pick-up roller sensor ..................................2-2 SRAM .......................................................1-49
2-25 2-27
3-62 System controller ......................................2-26
3-76 2-27
Platen...........................................................3-1 System control section ..............................2-26
3-4 System data list .........................................3-69
Polling reception .........................................1-8 System dump list .......................................3-71
Power supply unit......................................1-23
2-2 T
3-76 Test mode ..................................................3-53
PRINT CNT (printer counter) ...................3-72 Transmission level (ATT)..........................3-19
Print test ....................................................3-56 3-35
Printer section............................................2-11 Troubleshooting Index ..............................3-14
Printer specifications ...................................1-5
Printing problem........................................3-27 U
Printing range ..............................................1-6 UHQ-VI.....................................................2-35
PRINT REPORT (Special mode)..............4-15 User data flow .............................................4-8
3
Part 1: Facsimile
User error codes ........................................3-21

User report.................................................3-66
V
Vertical alignment Correction .....................3-7
W
Wiring diagram..........................................3-76
4
Part 2
Printer
Chapter 1
General
Description
1. FEATURES
Built-in BJ color printer design
The build-in printer works the same as the Bubble jet Full-color printer. This space-saving design occupies
a minimum of desk space and makes it easy to work with the facsimile.
Convenient paper handling

The printer is equipped with an automatic sheet feeder that holds up to 100 sheets of A4/B5/LTR/LEGAL
size Plain paper.
Printing is also possible on Coated paper, Transparency, Envelope, Back print film, Glossy paper, High
gross film, Fabric sheet.
Excellent print quality

The high-performance print head of the ink cartridge offers 720 × 360 dots per inch (dpi) for high
resolution graphics.
Automatic printer ON/OFF

When you print data using the MultiPASS Server & MultiPASS printer driver under Windows, the printer
mode changes automatically and returns to fax mode after printing.
(The printer is turned on and off by means of software.)
1-1
Part 2: Printer
2. SPECIFICATIONS
2.1 Basic Specifications
Type
Serial dot matrix on-demand thermal ink jet printer
Auto sheet feeder capacity

Plain paper Max. 10 mm (approx. 100 pages)
Envelopes 10 envelopes (commercial, number 10 or european DL-size)
Transparencies 50 sheets
Back print film 10 sheets
Print control mode

Canon extended mode
(Canon extended mode shall be selected when the MultiPASS printer driver is used.)
Printing speed
BC-20 (Black printing) up to 5 pages per minute (1500 characters per page)
BC-21 (Black printing) up to 2 pages per minute.
BC-21 (Color) approx. 0.3~0.8 pages per minute.
Print direction
Uni-directional
(Print direction automatically changes according to optimum printing directional control.)
Maximum print width

8.2"
Paper feed method

Automatic sheer feed and manual feed
1-2
Paper size
LETTER/LEGAL/A4/B5
Envelope commercial, number 10 (4.1" × 9.5")
Envelope european DL-size (8.66" × 4.33")
Paper type
Plain paper
Coated paper
Transparency (Canon transparency film CF-102)
Envelope (Commercial number 10 or DL-size)
BPF (Canon back print film BF-102)
High gross film (Canon High gross film HG-101)
Glossy paper (Canon glossy paper GP-201)
Fabric sheet (Canon Fabric sheet FS-101)
T-Shirt transfers (Canon T-Shirt transfers TR-101)
1-3
Part 2: Printer
Printing range
Plain paper and Special media
W ✕ L = Min. 7.17 ✕ 1012 inch (182 ✕ 257 mm)

Max. 8.5 ✕ 14.0 inch (216 ✕ 356 mm)
W
Feed direction
c d
a a = (Plain paper , etc.)

e e = 0.81 inch/20.5 mm
0.12 inch/3.0 mm
(Fabric sheet only)
1.5 inch/38.1 mm
b = 0.27 inch f = 0.81 inch/20.5 mm
7 mm
L c = (A4)
0.13 inch/3.4 mm
(LTR, LGL)
0.25 inch/6.4 mm
f : Recommended printing area

b
: Printable area
(contains recommended printing area)
Envelopes
W ✕ L = (COM #10)
9.48 ✕ 4.17 inch (241 ✕ 106 mm)
(DL)
8.66 ✕ 4.33 inch (220 ✕ 110 mm)
c d
a= 0.12 inch/3.0 mm
Feed direction
b= 0.28 inch/7 mm
c= 0.27 inch/6.4 mm
d= (COM #10)
1.24 inch/31.4 mm
(DL)
0.41 inch/10.4 mm
e= 0.81 inch/20.5 mm
f= 0.81 inch/20.5 mm
Figure 1-1 Printing Range
1-4
2.2 Interface Specifications

The parallel interface sends 8 bits (one byte) of data at one time and is transistor-transistor-logic (TTL)
compatible.
Interface type
IEEE P1284/Bi-directional parallel
Data transmission
8-bit parallel interface (IBM PC or compatible)
Synchronizing signal
STROBE signal from the computer
Handshake
BUSY/ACKNLG
Interface connectors
Printer side Amphenol 57-40360 or equivalent
Cable side Amphenol 57-30360 or equivalent
Recommended interface cable

Type Twisted-pair shielded cable
Material AWG No.28 or larger
Length Up to 6.56 feet (2.0 m)
Signal voltage levels

Low level 0.0 V to +0.4 V
High level +2.4 V to +5.0 V
1-5
Part 2: Printer
Signal circuit
Input circuit Output circuit
+ 5V + 5V
1KΩ SN74LS14N SN74LS05 3.3 K Ω

or equivalent or equivalent
100 Ω (-ERROR)
HOSTCLK (-STROBE) (PE) GA
(SELECT)
470 pF (-ACKNLG)
+ 5V + 5V
3.3 K Ω SN74LS05 1KΩ

SN74LS245 or equivalent
(DATA) GA (BUSY) GA
DIR
+ 5V
3.3 K Ω SN74LS14N
or equivalent
100 Ω
HOSTBUSY (-AUTO FEED XT)
470 pF
+ 5V
3.3 K Ω SN74LS14N
or equivalent
100 Ω
(-INIT)
0.01 µF
+ 5V
3.3 K Ω SN74LS14N
or equivalent
1284A (-SELECT IN)
Figure 1-2 Signal Circuits
1-6
Connector signals
The following table lists the signals and input/output status of the pin assignments used for parallel
communication.
Pin No. Signal I/O Pin No. Signal I/O

1 -STROBE Input 19 -STROBE -RET*1
2 DATA1 Input 20 DATA1 -RET
10 -ACKNLG Output 28 -ACKNLG -RET
11 BUSY Output 29 BUSY -RET
12 P.E. Output 30 P.E. -RET
13 SELECT Output 31 -INIT Input
14 -AUTO FEED XT*2 Input 32 -ERROR Output
15 No Connection 33 GND
16 GND 34 No Connection
17 GND 35 +5.0V*3 Output
18 +5V*4 Output 36 -SLCT IN*2 Input
*1. All -RETs are connected to GND.

*2. These signals are valid only in Epson LQ mode.
*3. This signal is connected to +5.0V via 3.3k resistor.
*4. The level is raised to +5V at 390 resistor.
Signal descriptions
-STROBE
When the printer receives a low -STROBE pulse of width greater than 0.5µs from the computer, it reads
the data from the interface and makes the BUSY line high.
DATA
These signals are the 8 bits of parallel data from the computer. A high level indicates a logical 1; a low
level, a logical 0. The printer reads the DATA lines when a -STROBE pulse is received.
-ACKNLG
The ACKNLG pulse tells the computer that the printer has read the data from the previous -STROBE
pulse. An -ACKNLG pulse is also generated when the printer is powered on, or at the completion of
printer initialization by an -INIT signal requested from the computer.
1-7
Part 2: Printer
BUSY
When the printer makes BUSY high, it cannot receive data. The BUSY line goes high in response to a -
STROBE pulse. This line remains high until the data are read. BUSY is also high under the following
conditions:
• The receive buffer is full of data.
• The printer receives an -INIT signal.
• A printer error condition, such as out-of-paper, occurs.
P.E. (Paper End)

The printer sets P. E. high when it is out of paper or when a paper jam occurs. P. E. remains high until
the operator loads paper and presses the RESUME button.
SELECT
When the printer is ready, it sets the SELECT line high. The SELECT line goes low when:
• An error condition, such as out-of-paper, occurs.
• The printer receives the Printer Deselect command. It ignores all incoming data except DC1, which
returns the printer to a selected state.
-AUTO FEED XT
If this signal is low when the printer is initializing, the printer automatically feeds the paper one line
when it receives a carriage return (CR) control code. This signal is valid only in Epson LQ mode.
-INIT
-INIT from the system resets the printer to its initial power-on state. The BUSY line goes high, and any
received data are printed. When -INIT goes low, the printer resets itself to the power-on default state.
-ERROR
The printer sets the ERROR line low if it detects an error, such as an out-of-paper condition.
-SLCT IN
When this signal is high at initializing the printer, the DC1 and DC3 control codes are valid; otherwise,
they are invalid. This signal is valid only in Epson LQ mode.
1-8
Timing chart
The parallel interface transfers data in one direction only: from computer to printer. The data path is 8
bits wide. The printer and the computer synchronize data transfer with the interface signals, -STROBE, -
ACKNLG, and BUSY.
When the computer is ready to send a byte of data to the printer, it puts the byte of data on the data lines
(DATA 1 through DATA 8). Then the computer sends a -STROBE pulse to the printer. The printer
responds with a BUSY signal.
When the printer receives the data, it pulses the -ACKNLG line. This signals the computer that the
printer has read the byte of data into the printer memory. If the printer buffer is not full and it can receive
more data, it removes the BUSY signal.
The timing charts that follow illustrate the data and handshake lines during the transfer of one data byte
from the computer. DATA 1 through DATA 8 and the -STROBE line are driven by the computer; the -
ACKNLG line is driven by the printer.
BJ mode 0.5 µs 0.5 µs0.5 µs

MIN. MIN. MIN.
DATA 1-8
-STROBE
BUSY
-ACKNLG
Approx 6.0 µs
Epson LQ mode 0.5µs 0.5µs 0.5µs

MIN. MIN. MIN.
DATA 1-8
-STROBE
BUSY
-ACKNLG
Approx 3.0 µs Approx 3.0 µs
Figure 1-3 Interface Timing
1-9
Part 2: Printer
3. OVERVIEW
3.1 Interface Connector
BI-DIRECTIONAL
PARALLEL PORT
Figure 1-4 Interface Connector
1-10
3.2 Printer Operation Panel
See Part 1: Facsimile, Chapter 1: General Description, for details.
REFERENCE
1-11
Part 2: Printer
4. SAFETY & PRECAUTIONS

4.1 Personnel Hazards
For details on danger to personnel, see Part 1: Facsimile, Chapter 1: 5.SAFETY &
PRECAUTIONS.
REFERENCE
4.2 General Cautions

4.2.1 Connecting the interface cable
a) Electrostatic discharge
To protect the interface circuit from electrostatic discharge damage when connecting the interface cable,
never touch the parallel interface connector terminals.
b) Rush current
To protect the interface circuit from rush current damage when connecting or disconnecting the
interface cable, make sure that the computer power is off and the fax outlet is pulled out to turn the
power off.
4.2.2 Data lost when power cord is pulled out

When the power cord is pulled out, following data will be lost:
• Downloaded font image in the DRAM.
• Current print data in the DRAM (receive/print buffer).
• Current printer settings by application software.
4.2.3 Data reset

When this fax is reset by service data #8 CLEAR, the BJ printer settings will be changed to the default
settings.
For detailed information about service data #8 CLEAR, see Part 1: Facsimile, Chapter 3:
5.2 Service Data Setting on page 3-32.
REFERENCE
1-12
5. RESTRICTIONS
While in the printer mode, some operations are restricted as follows:
Yes No Operation
✔ Memory Fax Reception
✔ Regular Fax Reception (Document printed)
✔* Memory Fax Transmission
✔ FAX/TEL Switching
✔ Extension Telephone Communication (Connected to external jack)
✔ Answering Machine (Connected to external jack)
* Memory Tx in the printer mode cannot be set. Call operations for preset memory Tx are carried out even
in the printer mode.
Memory Tx : Redial standby for memory transmission.
1-13
Part 2: Printer
1-14
Chapter 2
Technical
Reference
1. THEORY OF OPERATIONS
2.1 Outline
In the facsimile mode, the printer part prints the received image from the facsimile circuit as described in
Part 1. In the printer mode, the printer part prints the character and image data from the computer via the
centronics type 8-bit parallel interface.
Computer Telephone Line
Facsimile Circuit
Centronics Type Parallel Interface
Printer Control Circuit
Printer Mechanism
Figure 2-1 Printer Outline
2-1
Part 2: Printer
2.2 Mechanical Overview
For details on mechanical overview of printer mechanism, see Part 1: Facsimile, Chapter
2: Technical Reference.
REFERENCE
2-2
2.3 Data Flow

1) Interface
Character codes, control codes, and image data conforming to the printer's character table are sent to the
interface from the computer. The data are received when the printer is in on-line standby, or when the
carriage changes directions during printing.
2) Input buffer
Data received from the interface are stored in the printer DRAM's built in input (reception) buffer.
3) Data analysis and printer buffer

The MPU analysis the data stored in the input buffer, and printing image data for each nozzle of the BJ
cartridge are stored in the printer DRAM's built-in print buffer.
If there are character data, the Control/CG ROM font image data are stored in the print buffer. Control
codes are used for switching print modes, etc. The image data are already formatted for each nozzle of
the BJ cartridge, and are stored as is in the print buffer.
4) Printing
When control codes with a CR/LF, etc, print start function are processed, and the print buffer becomes
full, the image data stored in the printer buffer are sent to the BJ cartridge and printed out.
Character "BJ"
Image "☎"
Character Code: "B" = [ 42 ] Hex.
BJ☎ Character Code: "J" = [ 4A ] Hex.
Control Code: ESC * <m> <n> <d> (Select Image Graphics Mode)
= [ 1B ] Hex., [ 2A ] Hex., <m>, <n>, <d>
Image Data: ☎
Input Buffer
(DRAM)
Character Code Control Code Image data

[ 42 ] [ 4A ] [ 1B ] [ 2A ] <m> <n> <d> [ ☎ image data
Font Image
Data (ROM)
Select Image
01234
@ABCD
Graphics Mode
Print Buffer
☎Image Data
(DRAM)
Selected Font
Image Data
BJ
BJ ☎ BJ Cartridge
Figure 2-2 Data Flow (image)
2-3
Part 2: Printer
2.4 Printing
The printer prints the fonts horizontally, and feeds the paper vertically.
The printing design of the fonts are written into the font ROM*, and is usually made up of 360 dpi; 48
nozzles × 36 dots × 2 lines. Nozzles 49 to 60 and 113 to 124 are for spacing to next line, and for IBM
block graphic character printing. Nozzles 61 to 64 and 125 to 128 are not used in printer mode**.
The default character pitch in the horizontal direction is 10 cpi (characters per inch). The default line feed
pitch in the vertical direction is 1/6 inch line feed (6 lpi).
*As Microsoft Windows 95® creates the font image data in the computer, and then transmits them, the font
image data in the Control/CG ROM cannot be used.
**Because there is no larger than 1/6 inch line feeding in the printer mode. In the facsimile mode, all 128-
nozzles are used for printing.
Character pitch Paper feeding direction

ex. 10 cpi = 10 character per inch
Line feed pitch Ejected ink
ex. 1/6" , 1/8" , .....
D E F
ABCQRST Printing direction
OP
1 36
Nozzle number 1
(65)
Character area
1/360" X 48 = 0.8/6"
1/6" line feed
ex. This picture shows that printing

character from left to right.
48 HQ mode, 10cpi, 1/6" line feed,

(112)
Character "A"
Line space area or
Graphic character area
60
1/360" X 12 = 0.2/6" (124)
Unused area
64
(128)
Figure 2-3 Character Printing

2-4
2.5 Circuit Overview

2.5.1 Printer circuit
This printer circuit is the same as the circuit for the facsimile printer. This section explains the operations
of the circuit in printer mode.
Paper edge
sensor
System control section

System controller (2/3)
(IC401)
Printer control
Carriage
section Bi-Centronics
motor interface
Driver IC 20MHz
M (IC 12) EEP ROM
(IC8)
Paper feed
motor Data Bus D0 to D15
(PRINTER)
Driver IC Printer
M (IC 6) controller
(IC1)
MPU

(IC5)
Pickup roller
sensor
ROM DRAM 4M bit

8M bit (IC4)
(IC3) Heater Heater
Temperature driver driver
sensor
Home position Sub-

sensor BJ head
Cartridge detection heater
Figure 2-4 Printer Circuit Block Diagram
2-5
Part 2: Printer
a) MPU (IC1)
Printer controller (IC5) is controlled by the Control/CG ROM (IC3) program to control printer mode
operations.
b) Control/CG ROM (IC3)

Besides the printer hardware control program and font image data, the following data are stored in the
Control/CG ROM.
• Emulation software
This is the control program for the printer, which can emulate either IBM Proprinter X24E, or EPSON
LQ-2550.
• Font image data
The 360 dpi character design data for each of the BJ cartridge nozzles.
When the printer is emulating IBM Proprinter X24E, the character designs from Character Set 1, 2,
All Characters Chart, Code Page; 437(USA)/ 850 (Multilingual)/ 852 (East Europe)/ 855 (Cyrillic)/
857 (Turkish)/ 860 (Portuguese)/ 863 (Canadian French)/ 864 (Arabic)/ 865 (Norway)/ 869 (Greek)
can be selected. When the printer is emulating EPSON LQ-2550, the EPSON Italics Character Set,
EPSON Graphics Set can be selected, and the language chosen from the International Character Set.
• Mask patterns in fine mode
c) Printer controller (IC5)

The main functions of the system controller as follows:
• Interface controller
The centronics interface controller receives 8-bit parallel data sent from the computer in
synchronization with the data strobe pulse by BUSY / -ACK handshaking It controls other interface
signals. The data received from the interface are stored in the receive buffer in DRAM, and is
analyzed by the MPU. If the printer initialize signal -INIT is input to the printer controller and MPU
from the interface, the printer controller outputs the BUSY status immediately, and the MPU prints
printing data stored in the print buffer, then initializes the printer.
• Buffer controller
The buffer controller automatically writes received data into the receive buffer in DRAM, controls the
remaining data in the receive buffer, reads data from the receive buffer, and clears data after reading.
d) DRAM (IC4)
Besides the printer hardware control data storage area, the DRAM comprises the following;
• Input buffer
Reception data from the interface are stored momentarily. The data are then analyzed by the MPU,
and then erased to make room for the next data.
• Printer buffer
Two lines of BJ cartridge print data are stored. After being printed out, the data are then erased to
make room for the next data.
• Download buffer
When emulating the IBM Proprinter X24E, besides the data stored in the ROM, font image data are
transferred from the computer and stored.
2-6
2.6 720 dpi Printing/Smoothing Feature

2.6.1 Canon extension mode
In the Canon extension mode, the printer driver creates 720 dpi data for the horizontal axis and sends it to
the printer, resulting in high-quality printing.
With a black BJ cartridge installed, the printer driver smoothies the printed character’s edges at 720 dpi
along the horizontal axis. The 720 dpi data for the horizontal axis is sent to the printer and the edges are
smoothed at a high resolution.
When a color BJ cartridge is installed, the multi-value data of the picture elements processed by the
printer driver for color correction, etc., is assigned three values (no printing, single-dot printing, two-dot
printing) for the picture elements. In the case of two-dot printing, the second dot is printed in the 720 dpi
position. As a result, the degree of gradation is high in the printing.
2.6.2 Emulation mode

When a black BJ cartridge is installed for printing, the printed character’s edges can be smoothed at a
high resolution of 720 dpi along the horizontal axis. Dots along the character’s edges are added or
deleted for smoothing the edge. Along the horizontal axis, dots are also overlapped by a half-dot space.
This eliminates jaggies and increases the equivalent horizontal resolution at twice.
This smoothing feature greatly improves low-resolution, 180 dpi characters. However, it does not give
noticeable improvement to True Type fonts and illustrations.
Note that with a color BJ cartridge installed, the emulation mode’s smoothing feature cannot be used.
BJ
1/720 inch
Add Dots
Delete Dot
1/360 inch 1/360 inch
Figure 2-5 720 dpi Printing/Smoothing Feature
2-7
Part 2: Printer
2.7 Printing Modes

2.7.1 Printing mode
Depending on the cartridge installed, the medium, the printing mode, the resolution, the print data, etc.,
the printer varies the carriage movement, bubble jet head driving frequency, etc., to attain high-quality
printing without any bleeding or shifting in the printout.
When the 720 dpi printing/smoothing feature is used, the carriage feed pitch is set to 1/720 inch.
Although this slows down the carriage speed, the bubble jet head drive frequency (ink ejection frequency)
is increased so that the overall printing throughput decreases.
During color printing at a single pass, the different colors printed at the same time overlap, often causing
the colors to run. By printing with three passes, color bleeding is less prone to occur since the color
printed immediately before is stable by the time the next color is printed over it.
When print data is processed internally by the printer, the data is recognized and the number of ink
nozzles to be used by the black ink is changed automatically.
For color printing with Color-HQ2, at 720 dpi, processing is executed in such a way to prevent the color
and black inks from running at their mutual borders and to prevent white mist.
This processing is executed as follows:
During internal processing by the printer, the borders where the color and black inks meet are identified.
Cyan and black ink are mixed in the printed black portion to suit the state of the distance and density of
the black and color dots.
The printing method for the respective printing modes are listed below.
2.7.2 Photoprint mode

Photoprint mode can be used to obtain high level gradation print quality when using the Photo BJ
cartridge. These cartridges contain a light density ink which achieves a high level of gradation by
printing several times over the same dot.
The printer driver divides the pixel data into a maximum of 4-values (not printed, print 1 dot, print 2 dots
and print 3 dots) enabling each pixel to be printed in up to 4 gradations. The printer therefore makes three
passes using a maximum of 400% more ink than usual.
It is therefore necessary to use the exclusive print driver when printing with the Photo BJ cartridge.
The exclusive printer driver outputs multiple print data to the printer when photoprinting. If for some
reason, a standard color BJ cartridge is installed and used for photoprinting, everything printed will be
doubled in size in the carriage direction.
On the other hand, if color printing is performed with a Photo BJ cartridge, not only will printed images
appear light, the user will be notified of a mis-match as images will be printed in half their normal size.
2-8
Table 2-1 Printing Modes and Heating Method

With a Black BJ Cartridge
Carriage
Printing Mode Movement Number of Nozzles Heat Frequency [*1]
Bk-HQ 1 pass 128 nozzles 6.51KHz [6.51KHz (13.02KHz)]
Bk-Fine1 4 passes 32 nozzles 6.51KHz [6.51KHz (13.02KHz)]
Bk-Fine-Cloth 4 passes 32 nozzles 6.51KHz [6.51KHz (13.02KHz)]
Color-HQ1 1 pass 128 nozzles 6.51KHz [6.51KHz (13.02KHz)]
Color-HQ2 1 pass 128 nozzles 6.51KHz [6.51KHz (13.02KHz)]
Color-Fine1 4 passes 32 nozzles 6.51KHz [6.51KHz (13.02KHz)]
Color-HS 1 pass 128 nozzles 9.19KHz
With a Color BJ Cartridge

Carriage
Printing Mode Number of Nozzles Heat Frequency [*1]
Movement
Bk-HQ 1 pass 64 nozzles for black 6.51KHz [6.51KHz (13.02KHz)]
Bk-Fine1 4 passes 16 nozzles for black 6.51KHz [6.51KHz (13.02KHz)]
Bk-HS 1 pass 64 nozzles for black 9.19KHz
Color-HQ1 1 pass Switches automatically 6.51KHz [4.88KHz (9.76KHz)]
between 24 or 64 nozzles
between 24, or 64 nozzles*2
Color-HS 1 pass Switches automatically 9.19KHz
With a Photo BJ Cartridge

Carriage
Printing Mode Number of Nozzles Heat Frequency [*1]
Movement
Bk-HQ 1 pass 64 nozzles for black 6.51KHz [6.51KHz (13.02KHz)]
Bk-Fine1 4 passes 16 nozzles for black 6.51KHz [5.21KHz (10.42KHz)]
Bk-HS 1 pass 64 nozzles for black 9.19KHz
between 24, or 64 nozzles*2
Color-HS 1 pass Switches automatically 9.19KHz
*1 [ ]: Carriage speed (heat frequency) for 720 dpi printing/smoothing.

*2 When the print resolution is 720 dpi, processing to prevent colors running at the borders is not executed.
2-9
Part 2: Printer
2.8 Optimum Printing Direction Control

To prevent vertical misalignment of the printed characters, etc., when printing data is printed continuously
in the direction of the paper feeding direction, printing is executed with the carriage moving from only one
direction.
However, when the printing in the paper feeding direction is not continuous, since vertical misalignment is
not so noticeable the printing direction is alternated so that printing is also executed from the opposite
carriage direction. This improves the throughput.
If four or more successive null rasters are detected in the lower (in the direction of paper ejection) 64
nozzles (24 nozzles with a color BJ cartridge) for the printing data in the printer buffer during single-pass
printing, printing is executed up to the null raster. From the null raster onward, the printing is executed
from the opposite carriage direction. From the next raster onward, the printing is executed from the same
carriage direction until the direction changes again.
2.9 Ink Smear Control

Immediately after the printed sheet is ejected from the printer, the ink dries naturally on the Paper output
tray. If the next printed sheet is ejected before the ink dries on the preceding sheet on the Paper output tray,
the ink may be smeared when the sheet slides over the preceding one. To prevent this, a wait is applied
during the printing so that the sheet is ejected with a delay, giving more time for the ink on the preceding
sheet to dry.
When a black BJ cartridge is used (whose printing speed is faster) and high duty printing is completed, the
printer automatically detects the printing position of the high duty printing and the time elapsed from which
the printing starts.
It is not need to execute ink smear control when a color BJ cartridge is used.
2-10
2.10 Bi-Centronics Interface

The Bi-Centronics interface is supported to maintain upward compatibility with the conventional
Centronics interface and implement bi-directional communication.
MultiPASS C50 supports three interface modes: Compatibility, Nibble and ECP modes which conform to
IEEE-P1284 D2.00 Sep. 10, 1993.
2.10.1 Functions
a) Centronics uni-directional Interface (Compatibility mode)
If the facsimile is used as a printer for an MS-DOS application, select #4 DOS PRINTING menu so that
the facsimile switches to the printer mode and the Centronics interface is available for uni-directional
printing.
By default, it works with IBM Proprinter X24E (BJ mode) compatible machines, but can be configured
to work with Epson LQ-2550 compatible machines, by BJ Setup Utility program.
b) Bi-Centronics Interface (Nibble mode)
If the printer mode is off, the Bi-Centronics interface is selected and the functions mentioned below can
be used with the MultiPASS Desktop manager software under MS-Windows or Windows 95.
(1) Sending
Data from the computer can be sent by facsimile.
(2) Receiving
Received facsimile data can be sent to the computer.
(3) Scanning
Documents can be scanned into the computer.
(4) Telephone dialing
Telephone dialing from the computer.
(5) Printing
Data from the computer can be printed by facsimile.
If printing is performed under Windows 95®, set #4 DOS PRINTING menu to OFF.
The facsimile is switched to the printer mode and printing is started by sending commands from the
printer driver instead of using the #4 DOS PRINTING. The printer mode is canceled after printing.
When the “PRINTER MODE” is displayed, the user cannot carry out some operations
(such as registration, manual transmission and reception). When operating from a
Windows 95® application, if #4 DOS PRINTING is ON, a warning flashes on screen,
NOTE every few seconds.
2-11
Part 2: Printer
2.10.2 Structure
a) Centronics uni-directional interface (Compatibility mode)
See Part 2: Printer, Chapter 1: 2.2 Interface Specifications on page 1-5.
b) Bi-Centronics Interface (Nibble mode)
In Nibble mode, the host computer sends data to the facsimile using the 8-bit data line as used for the
Centronics interface. However, the facsimile transfers data to the host computer using the four status
signal lines by dividing 8-bit data into 4 bits and sending them.
b-1) Pin Assignment

The following table lists the signals and input/output status of the pin assignments used for parallel
communication.
No. Signal I/O No. Signal I/O
1 (STROBE) IN 19 STROBE-RET
HOSTCLK
2 (DATA 1) IN/OUT 20 DATA 1-RET
10 (ACKNLG) OUT 28 ACKNLG-RET
PTRCLK
11 (BUSY) PTRBUSY OUT 29 BUSY-RET
12 (P.E.) OUT 30 PAPER END-RET
ACK DATA REQ
13 (SELECT) xflog OUT 31 INIT IN
14 (AUTO FEED XT2) 32 ERROR OUT
HOST BUSY DATA AVAILABLE
15 NO CONNECTION 33 GND
16 GND 34 NO CONNECTION
17 GND 35 +5.0V3 OUT
18 PERIPHERAL 36 SELECT IN 2
LOGIC HIGH4
1. All RETs are connected to GND.

2. These signals are valid only in Epson LQ printer control mode.
3. The level is raised to +5.0V at 3.3k register.
4. The level is raised to +5V at 390 register.
2-12
b-2) Data transfer from the facsimile to the host computer in Nibble mode
Data is transferred by the following steps.
The host computer sets HostBusy to low to indicate that it is ready to receive data (①).
The facsimile sets the low-order nibble of the byte (0 to 3 bits) to four lines: nDataAvail, Xflag,
AckDataReq, and PtrBusy. (These lines are the reverse channel data lines.)(②).
The facsimile sets PtrClk to low (③), and the host computer receives data (0 to 3 bits).
The host computer sets HostBusy to high to notify the facsimile that the computer has received data (④).
The facsimile sets PtrClk to high to end the data (0 to 3 bits) transfer (⑤).
The host computer sets HostBusy to low to receive the data (4 to 7 bits) (⑥).
4 to 7 bits data transfer is carried out as same as 0 to 3 bits transfer and 1 bite transfer completes (②' ~ ④').
If the next byte can be transferred, the facsimile sets nDataAvail to low (⑦), and PtrClk to High to
responds to host’s receipt (⑤').
AckDataReq
(PError) P Data bit 2 Data bit 6
HostBusy
(nAutoFd) H
PtrClk
(nAck) P
PtrBusy
(Busy) P Data bit 3 Data bit 7
nDataAvail
P Data bit 0 Data bit 4
(nFault)
Xflag
(Select) P Data bit 1 Data bit 5
P : Peripheral (Facsimile)
H : Host 1 2 3 4 5 6 2' 3' 4' 7 5'
Data Transfer Phase
Figure 2-6 Nibble Mode Facsimile to Host Data Transfer
Some types of host computers use a mode other than the Bi-Centronics interface Nibble
mode as default. In this case, the host computer must be set to Nibble mode. Check the
host computer specifications and change the print mode if necessary. The Nibble mode
NOTE is specified in the IEEE-P1284 standard, but it may be called differently STD, Uni-
Direction, Compatible, AT, etc. For some computers.
2-13
Part 2: Printer
c) Bi-Centronics Interface (ECP mode)

If the host computer supports ECP mode, your MultiPASS unit transfers data in ECP mode. If the host
computer does not support ECP mode, your MultiPASS unit transfers data in Compatibility mode and
Nibble mode. ECP mode must be set for some host computers. ECP stands for Extended Compatibility
Port. Data can be transferred at high speed in ECP mode. In this mode, data can be transferred more
quickly than in Nibble mode because 8-bit data lines are used bi-directionally without changing the
mode. Optionally, data can be compressed and transferred.
2-14
Chapter 3
Maintenance
and Service
1. MAINTENANCE LIST
2. HOW TO CLEAN PARTS
3. ADJUSTMENT
See Part 1: Facsimile, Chapter 3: Maintenance & Service, for details.
REFERENCE
3-1
Part 2: Printer
4. TROUBLESHOOTING
This section contains information to help you solve printer problems. A problem may have one or a
combination of causes, including a malfunction in your computer, software, the printer cable, or the printer.
Many printing problems are related to how your software interacts with the printer.
If your printer is not operating properly, try the suggestions in this section.
Also, you should see Part 1: Facsimile, Chapter 3: 4. TROUBLESHOOTING, for details.
REFERENCE
4.1 Errors Shown on the Display

4.1.1 User error message
See Part 1: Facsimile, Chapter 3: 4.2.1 User error message for details.
REFERENCE
4.1.2 Error codes
See Part 1: Facsimile, Chapter 3: 4.2.2 Error codes for details.
REFERENCE
3-2
4.2 Errors not Shown on the Display
See Part 1: Facsimile, Chapter 3: 4.3 Errors not Shown on the LCD in the general
symptom/cure chart.
REFERENCE
a) Operational problems
Printer does not print
If the printer is turned on, but it still does not print, there is a problem either with the printer or its
communication with your computer. Follow these steps to determine the problem:
Solutions: (1) Check the interface cable connection. Make sure you have connected the correct
interface cable to your computer, and that the connections are secure.
(2) Make sure that paper is loaded properly from the auto sheet feeder.
(3) Run one of the test prints described in Part 1: Facsimile, Chapter 3: 6. TEST
FUNCTIONS. If this prints, the problem is in the communication between the printer
and your computer.
(4) Make sure that the computer is set up correctly for your printer (Printer driver and
output interface port).
(5) Print a screen dump from your computer. If it still does not print, there is a problem
with your software, or your interface port.
b) Paper pickup/eject error

Paper is not picked up from the auto sheet feeder
Solutions: (1) Check whether the recommended paper is in use.
(2) If the problem is not cleared, make sure the display indicates "PRINTER MODE", and
then press the RESUME button.
(3) If the paper is loaded, make sure that the computer is set up correctly for your printer.
(Printer driver and output interface port)
If the printer cannot load paper, see Part 1: Facsimile, Chapter 3: 4.
TROUBLESHOOTING.
Paper does not eject after printing

Solutions: Most software applications tell the printer to eject the paper after printing, however, some
do not. If the printer does not automatically eject a sheet of paper after printing, press the
RESUME button to eject the paper.
3-3
Part 2: Printer
c) Print quality problems

If your print quality is not what you expect it to be, check the following list for your problem and a
possible remedy or locate the problem in the sections below.
Print results Most probable cause Remedy

Smudged Paper type Try a different paper type
Blurred Paper type Try a different paper type
Fading Print head is clogged Clean the print head or
or out of ink replace the ink cartridge
White streaks Print head is clogged Clean the print head
Dots missing Print head is clogged Clean the print head
Irregular dots Print head is clogged Clean the print head
Print density is low

Solutions: (1) If you use Windows 95®, open the option window in the printer setup window. Then,
set the intensity control slide bar to a darker position.
Characters appear jagged

Solution: Check your software application to see what resolution is selected. Printing at 180 dpi or
less will give a jagged look to the output. Changing the resolution to 360 or 720 dpi should
correct this.
Ink stained areas

Solution: If you use the Windows 95®, open the option window in the printer setup window. Then,
set the intensity control slide bar to a lighter position.
d) Printing problems
This section contains problems and solutions related to your printer or the software you are using.
Printing beyond the edge of the page

If the printer is printing only part of each line, follow these steps:
Solutions: (1) Make sure the paper is aligned correctly in the auto sheet feeder.
(2) Check the software setting for the right margin.
(3) Check the “FAX PRINTER SETTING” of user data in the facsimile mode. The
“SELECT PAPER SIZE” item controls the horizontal print position.
Computer indicates a device time-out

A device time-out occurs when your computer sends data to the printer but the printer does not respond.
The printer may be off, not printer mode, or not connected to the computer.
If your computer indicates a device time-out, follow these steps:
Solutions: (1) Make sure the printer function is on.
(2) Make sure the printer's interface cable is securely attached to both the printer and the
computer.
(3) Make sure paper is properly loaded in the automatic sheet feeder.
(4) Try the print operation again.
3-4
5. SERVICE OPERATION FUNCTION

5.1 Report Output Function
There is no automatically report output for printer mode.
5.2 Service Data

There is no service data setting for printer mode.
For details on Printer mechanism service data setting, see Part 1: Facsimile, Chapter 3:
5.2 Service Data Setting on page 3-31.
REFERENCE
5.3 Test Functions

5.3.1 User test functions
For details on User Test Functions, see Part 1: Facsimile, Chapter 3: 6.1 User Test
Print Functions on page 3-43.
REFERENCE
3-5
Part 2: Printer
5.3.2 Hexadecimal dump print

You can set the printer so that it prints the hexadecimal code data. Then, when the printer receives print
data from the computer, it converts and prints in the hexadecimal code.
You only need to set this function if you decode the print data from an application program that does not
send the print data correctly.
In this mode, each byte of data from the computer is printed as hexadecimal data in units of 16 bytes per
line. Remaining data less than one line long are printed when the printer mode is finished.
In order to output the hexadecimal dump print, you have to change the service data switch settings in
facsimile mode. In Service data – #7 PRINTER – 5. HEX DUMP MODE, select Yes = (*), then, when
printer mode is entered, by selecting #4 DOS PRINTING with the SPECIAL MODE, a hexadecimal
dump print is output.
To stop the hexadecimal dump print select the #4 DOS PRINTING again, and go back to facsimile mode,
and select #7 PRINTER – 5. HEX. DUMP MODE No = (#). Then, when you return to the printer mode,
normal printing is resumed.
Figure 3-1 Hexadecimal Dump Print (Sample)
3-6
6. WIRING DIAGRAM
6.1 Wiring Diagram
See Part 1: Facsimile, Chapter 3: 7. WIRING DIAGRAM in the general wiring diagram.
REFERENCE
6.2 Connector Location and Signal Description

6.2.1 SCNT board
19
18
JCNTR1
36
Figure 3-2 SCNT Board
3-7
Part 2: Printer
JCNTR1 (Centronics connector in ECP mode)
Pin No. Signal In/Out Source Description

1 STB* IN Computer *1
2 DATA0 IN/OUT Computer Data bus
10 ACK* OUT --- *2
11 BUSY OUT PCNT board (IC5) *3
12 PE OUT PCNT board (IC5) *4
13 SELECT OUT PCNT board (IC5) *5
14 AFXT* IN Computer *6
15 Not used
16 GND --- --- Ground
18 +5.0V OUT Power supply Power ON Signal
31 INIT* IN Computer *7
32 FAULT* OUT PCNT board (IC5) Printer interrupt signal
34 Not used
35 +5.0V OUT Power supply Peripheral
36 SELECTIN* IN Computer -SLCT IN
*1 Data transmission synchronizing signal (Forward direction)

*2 Data transmission synchronizing signal (Reverse direction)
*3 Data reception completion signal (Forward direction)
*4 Data transmission direction change response signal
*5 Extension request response signal
*6 Data reception completion signal (Reverse direction)
*7 Data transmission direction change request signal
3-8
Chapter 4
Appendix
Chapter 4: Appendix
1. INSTALLATION
This section describes the steps you follow to set up the printer.
• When installing the printer, you must complete the fax installation described in Part 1.
• No Centronics-compatible, parallel interface cable is provided with this fax package.
Therefore, you must obtain an interface cable for connecting to the computer.
NOTE
Contents
1.1 Choosing a Location for the Printer
1.2 Connecting the Printer to the Computer
For details of printer driver installation and default settings, see the User’s Guide.
REFERENCE
4-1
Part 2: Printer
1.1 Choosing a Location for the Printer

Whether at home or in the office, you need to find a comfortable and convenient location for the printer.
However, the maximum length of the interface cable must be approximately 2.0m (6.5 feet).
Interface cable
Maximum length must be 2.0 m (6.5 feet).
Figure 4-1 Location for the Printer
4-2
Chapter 4: Appendix
1.2 Connecting the Printer to the Computer

(1) Make sure the computer is powered off.
(2) Make sure the fax outlet is pulled out to turn off the power.
(3) Align the cable connector with the printer's parallel interface connecter so the shapes match. Gently
press the cable connector into the printer's connector.
(4) Secure the cable connector by snapping the two wire clips (located on the printer) into the cable
connector.
(5) Open the ferrite core and attach it to the parallel cable near the end closest to the MultiPASS C50 Unit.
Figure 4-2 Attaching the Ferrite Core
(6) Connect the other end of the interface cable to the parallel port on the computer.
Parallel interface connector
Connector clips
Interface cable
Figure 4-3 Connecting the Interface Cable
4-3
Part 2: Printer
4-4
0298 SC 2.00-0
Printed on paper that
contains 60% reused paper.
HY8-10AH-000
MultiPASS C50 SERVICE MANUAL
Q'TY 1
*00001*
PRINTED IN JAPAN (IMPRIME AU JAPON) 0298 SC 2.00-0 CANON INC.

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REVISION 0

MultiPASS C50 H12-1033 230V EC

FEB. 1998 HY8-10AH-000

Copyright © 1998 by Canon Inc.

States a precaution to be taken to prevent danger to personnel, damage to the product, or

States a precaution to be taken to prevent damage to electronic components by

Informs you of fire-related cautions.

Gives useful information to understand descriptions.

Indicates sections to be read to obtain more detailed information.

Chapter 1: General Description

Chapter 2: Technical Reference

Chapter 3: Maintenance and Service

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Automatic switching between fax and voice calls

BJ cartridge REFER TO PAGE 2-18.

Convenient paper handling

Ink detection function REFER TO PAGE 2-16.

Full-color and 256-level gray-scale (for PC) REFER TO PAGE 2-34.

2.2 Communication Specification

Applicable lines PSTN (Public Switched Telephone Network)

Time required for transmission protocol

Pre-message Post-message Post-message

2.3 Scanner Specification

Document leading edge

Item A4 Letter Legal

Units are inches with mm shown in parentheses.

Document scanning width “A4/LTR” is set in service data #1 SSSW SW06,

2.4 Printer Specification

Printing method Bubble-jet ink on-demand

NEUSIDLER Canon paper

Paper leading edge

PRINTING DROP OUT RANGE ➄

Figure 1-2 Printing Range

Item A4 Letter Legal

• The header and footer are printed in the printing range.

2.5 Copy Specification

Color copy Yes

Reduction settings for reception Yes

Transmitting terminal identification Yes

DOCUMENT SUPPORT FOR

OUTPUT TRAY OUTPUT TRAY EXTENSION

PAPER OUTPUT GUIDES

Figure 1-3 External View (1)

MANUAL FEEDER BI-DIRECTIONAL PARALLEL PORT

Inside the Printer Cover

PAPER THICKNESS LEVER

Figure 1-4 External View (2)

The Handset (Option)

3.2 Operation Panel

The Operation Panel