CUSTOMER SERVICE ACTIVITIES

AT
WOLVES TECH NEPAL PVT. LTD.

AN INTERNSHIP REPORT

Submitted to
Office of the Dean
Faculty of Business and Accountancy
Lincoln University College, Malaysia

Submitted by
Rabi Thakulla
LUC Registration No: LC00017000157
Texas College of Management and IT

In partial fulfillment of the requirements for the degree of

Bachelor of Business Administration (BBA)

March, 2021
 DECLARATION

I, Rabi Thakulla therefore proclaim that the entry level position report named "Temporary job
Report of Wolves Tech Nepal" submitted to Lincoln University College is a record of a unique
work done by me as incomplete satisfaction of the necessity of Bachelor's in Business
Administration (BBA) program. This report has not been submitted to any college before and is
set up under the direction of Mrs. Sarala Karki. This work is submitted to Management office of
Dean, Faculty of Business and Accountancy, Lincoln University College through Texas College
of Management and IT.

I additionally guarantee that the report is independent and is the result of my persistent effort and
devotion. This report isn't duplicated, enrolled or distributed in any distribution or submitted for
any scholastic honor by the same token. I have just been ready for the satisfaction of my
scholastic prerequisite.

I'm prepared to bear the results or charge whenever saw as blameworthy.

………………………

Rabi Thakulla

LC00017000157

Texas College of Management and IT

Lincoln University College, Malaysia

 ACKNOWLEDGEMENTS

The internship opportunity I had with Wolves Tech Nepal P. Ltd. was a great chance for learning
and professional development. Therefore, I consider myself as a very lucky individual as I was
provided with an opportunity to be a part of it. I am also grateful for having a chance to meet so
many wonderful people and professionals who led me though this internship period.

Bearing in mind previous I am using this opportunity to express my deepest gratitude and special
thanks to the CTO of Wolves Tech Nepal P. Ltd., Mr. Kishor Shrestha who in spite of being
extraordinarily busy with his duties, took time out to hear, guide and keep me on the correct path
and allowing me to carry out my project at their esteemed organization and extending during the
training.

For the turn of events and creation of this piece of work I feel a profound feeling of appreciation
to Mr. Bhesraj Pokhrel, CEO of Texas College of Management and IT for his vibrating and
motivating energy which kept me in the correct way to the end and to Mrs. Sarala Karki, Head of
the Administrative for supporting and administering my work which has been an incredible
assistance to complete my work. I see this chance as a major achievement in my profession
improvement. I will endeavor to utilize abilities and information in the most ideal manner which
I acquired by working in this organization.

Sincerely,

Rabi Thakulla
 EXECUTIVE SUMMARY

This is the Internship report dependent on the two months in length Internship program I had
effectively finished in the Wolves Tech Nepal at the WolvesFixture website operator from 19TH
DEC 2020 to 19th FEB 2021 as a necessity of my BBA program. This report has been set up with
a point of depicting my own encounters and exploration discoveries during Internship. As I was
totally new to the hierarchical climate the temporary position program assisted me with acquiring
commonsense information and encounters about various parts of the association.

This report incorporates the foundation of the examination, targets of Internship, Methodology,
association choice, Placement, Duration, Activities, and Limitations of the investigation in the
first chapter. In like manner, the second chapter has the brief of the unique circumstance, current
circumstance, and likewise the difficulties and openings. The chapter three incorporates the
concise prologue to the association has zeroed in on the exploration subject of temporary
position in regards to the specific circumstance, current circumstance and the difficulties and
chances of the organization. Likewise, the fourth chapter "Examination of the exercises
done/issues settled" edifies the presentation of exercises performed and pretended as understudy,
the working procedure of the product and information identified with it, Challenges looked all
through the temporary job period and arrangements applied just as the holes found between the
assumption and the truth of Wolves Tech Nepal Pvt. Ltd. Furthermore, the fifth chapter for
example the end/exercises learnt gives the general insight, learning's and information acquired
and the proposals.
 TABLE OF CONTENTS

Title Page i

Certification from College ii

Recommendation from Supervisor iii

Internship Certificate from Organization iv

Declaration v

Acknowledgements vi

Executive Summary vii

Table of Contents viii

List of Figures ix

Abbreviations and Acronyms x

1. CHAPTER ONE: INTRODUCTION

1.1 Background of the study 2

1.2 Objectives of the internship 3
1.2.1 General Objective 3
1.2.2 Specific Objective 3
1.3 Source of Data 3
1.3.1 Primary Data
3
1.3.2 Secondary Data
4
1.4 Limitation of Internship
4
2. CHAPTER TWO: BRIEF INTRODUCTION OF
THE INDUSTRY

2.1 Introduction 6

6
2.2 Present Context
7
2.3 Challenges and Opportunities
7
2.3.1 Challenges

2.3.2 Opportunities
8

3. CHAPTER THREE: BRIEF INTRODUCTION OF THE

ORGANISATION

3.1 The Context 10

3.1.1 Mission 11

3.1.2 Vision 11

3.2 Organizational Structure 11

3.3 SWOT analysis 12

4. CHAPTER FOUR: ANALYSIS OF ACTIVITIES

DONE/PROBLEMS SOLVED

4.1 Introduction of Activities/Problems solved 15

4.1.1 Organization Selection and Placement 15

4.1.2 Duration and Tasks performed 16

4.2 Role played as an Intern

18
4.3 Understanding of System and Procedure 20

4.4 Challenges and Solutions

21
4.5 Observed Gaps
22
4.6 Problem Encountered
22

5. CHAPTER FIVE: CONCLUSIONS, LESSONS LEARNT AND

RECOMMENTATIONS

5.1 Summary and Conclusions 24

24
5.2 Self-Assessment and lessons learnt

5.3 Recommendations
25
 List of Figures

Figure 1: Organizational Structure of Wolves Tech Nepal

Figure 2: Activities Performed (Weekly)
Figure 3: Task Performed (Daily)
Figure 4 : Sample of WolvesFixture website
 ABBREVIATIONS

BBA : Bachelor of Business Administration

I.T : Information Technology
PVT LTD : Private Limited
SWOT : Strengths, Weaknesses, Opportunities
and Threats
WF : WolvesFixture
WTN : Wolves Tech Nepal
CHAPTER ONE

1
 CHAPTER ONE
INTRODUCTION TO INTERNSHIP

1.1 Introduction to internship

An internship job is a transient work experience offered by organizations and different

associations for individuals generally understudies, however not generally to get some section
level openness to a specific industry or field. It is as a very remarkable learning experience as it
is work. The situation of an understudy or student who works in an association, now and then
with or without pay, to acquire work insight or fulfill necessities for a capability Internship job
period vary from arrangements and business place. An entry level position assists with creating
proficient abilities in a hand on climate since it is a learning opportunity. An Internship ought to
give you functional abilities, work environment experience and more noteworthy information on
that industry. Likewise, Internship can be utilized to make proficient organization that can help
with the letter of proposal or future business openings. It likewise assists with assessing the
abilities you have created in your experience with the organization.

For the partial fulfillment of the requirement of the degree of Bachelors of Business
Administration (BBA) affiliated with Lincoln University, I got involved as intern in Wolves
Tech Nepal Pvt. Ltd. which has been providing tech solution to Nepalese individual and
companies. Wolves Tech Nepal has many product of their own, among them I have had my
intern in WolvesFixture. It is a website which helps to promote eSports in Nepal by helping
players and eSports tournament organizers.

An internship helps to develop professional skills in a hand on environment because it is a

learning opportunity. An Internship should provide you practical skills, workplace experience
and greater knowledge of that industry. Present context of world is fully dependable on IT and
IOT and it never stops getting evolved and is also one of the best way to start our own company.
To enhance my knowledge and get to know about IT companies closely I choose to work as
intern in Tech Company.

2
1.2 Objectives
1.2.1 General Objective

The major objective of the internship is that it provides involvement at workplace which enables
the intern to express their creativity and theoretical knowledge, which in return, provides
practical knowledge and experience that can enhance interpersonal skills and increase
professionalism for real life activities.

1.2.2 Specific Objective

 To understand how customer handling is done

 To gain a professional experience as an intern and develop managerial and interpersonal
skills through interaction, observation and experience
 Know about how to communicate and provide information to customers
 To understand the process and procedure on Work of IT company.
 To identify challenges and solutions related to I.T. infrastructure in cooperative industry
of Nepal

1.3 Sources of Data

This report has been prepared on the basis of experience that I gain during the time period

Throughout internship and my own personal growth. The whole report and process has been
made by collecting primary data which played a very important role and easy to write down the
report and secondary data was needed for supportive structured build up to the report.

Some of the primary and secondary data that are used are as follows:

a. Primary Data:

 Observation of working environment of Wolves Tech Nepal private limited

 Visiting office as the intern and working in different scenario and also talking with the
employees in the office.

3
  Interaction with staff and the work done in intern period.
 Opportunity to have one on one conversation with CTO of Wolves Tech Nepal, Mr.
Kishor Shrestha, regarding the relevant information for my internship report

b. Secondary Data:

 Data collected from the office website.

 Study of the existing files such as brochure and PowerPoint slides which provided info
about the company and the website.

1.4 Limitation of the study

The company have very nice working environment and well co-operate working system .I can
only point some of the limitation.

 Since our Supervisor assigned us a task to do we have to limit our learning in our self like
reaching from internet
 We can rarely get chance to present our task to our mentor and barely get guidance as mentor
was busy so time for interaction was less.
 The resources are limited for the internship student.
 To keep up the classification of the data information accessibility is a major issue. The
classified data was not shared.

4
CHAPTER TWO

5
 CHAPTER TWO
BRIEF INTRODUCTION OF THE INDUSTRY

2.1 Introduction

Information Technology area is one of the developing areas In Nepal. IT can possibly create high
development, speculation, and critical benefits in the coming years and is required to be perhaps
the main development supporters of the Nepali economy.

Every one of the offices that we are getting these days like internet shopping, web based
banking, IOT and so on are about IT in Nepal. IT in Nepal is in filling in supersonic speed, so for
its legitimate use, we need to get up to speed the speed and keep up progress for the
advancement of IT in Nepal.

Extent of IT is huge all over the globe and Nepal clearly can't stay immaculate. Nepal's economy
is to a great extent slanting towards the help area. Going up against huge economy underway
area doesn't appears to be conceivable due to restricted market and capital asset we have. Yet,
through help industry, for example, IT, Nepal can profit itself and keep up the speed of
advancement alongside other country.

Being said that, new idea in IT arises practically quick and unforeseen way. Devices regularly
utilized today gets outdated within two or three years. With the most recent advancement in AI
and mechanical technology, scope in IT is by all accounts including step by step.

Information Technology empowers complex item advancement, better market foundation,

execution of dependable procedures for control of dangers and helps arrive at geologically far off
and enhanced business sectors. Information Technology has fundamentally affected conveyance
channels of the banks and furthermore arose as a significant mode for conveyance of banking
items and administrations.

2.2 Present Context

Information Technology Company has begun to flourishing, with different platform and in every
sector. Every organization has got the department of IT whether it be a Bank, Insurance
Company or any other normal or small business. The role of information technology in

6
Operations sector plays a big part ranging from small to large applications and
operations. Different Website has been providing the favorable platform to the cooperatives of
our country to manage their Operating Activities with less chances of error. With around 5000+
Visitors in a single website from cooperatives around the country, WTN has been able to
penetrate Technology to most of the corners from east to west. The rising need of Website,
Mobile Application and other different technology has emerged the result of timely delivery of
services and solutions to the Business. Continuous innovation and improvement, adequate
technical support and dedication from the human resources made an IT Company, one of the best
and highest selling cooperative accounting software of the country.

2.3 Challenges and Opportunities

2.3.1 Challenges

 Requires huge investment

Companies operating under I.T. industry requires comparatively higher

investment at the initial phase. Managing such bulky amount has been the
great challenge for I.T. companies.

 Excessive legal compliances

I.T. industry possess numerous documentations and procedures to be

strictly maintained. From registration to the renewal or dismissal, I.T.
companies’ have encountered government interventions which could
impact negatively on their operation.

 Technology adoption

Technology can also be considered one of the challenges for small I.T.
companies. In one hand, Tech. giants like DeerWalk can benefit through
technology adoption whereas on other hand, small scale I.T. companies
may not be able to afford new technologies.

 Uncontrolled growth

7
 One of the greatest challenges to any company is to lose sight of the vision
and capabilities. Failing to keep pace with demand or manage capital
requirements can lead towards disaster. Companies should have clear
planning and strategies to achieve their vision.

2.3.2 Opportunities

 Increasing demand for I.T. Products

I.T. has been assisting our daily activities from early morning to the late
night. Creativity and innovation in I.T. industry has shaped today’s market.
Unsaturated demand for new products, lower labor costs, less expensive
resources, and other inputs to products also provide huge benefit to the I.T.
companies.

 One-time Investment

The major factor for industries to invest towards I.T. companies is because
of the nature of investment it requires. Despite the fact that it requires huge
investment at the initial stage to commercialize the product, I.T. companies
has to bear relatively fewer operational cost which leads to greater return
on investment.

 Globalization

Globalization leads to more interconnection between the nations, as forces

like technology, transportation, media, and global finance make it easier
for goods, services, ideas and people to cross traditional borders and
boundaries. Globalization will have the potential to reach significantly
larger customer bases through I.T. innovation.

 Public Relations:

8
Public image and branding are critical components of most businesses.
Building this public relations potential in a new geographic region is an
enormous challenge, both in effectively localizing the message and in the
capital expenditures necessary to create momentum.

CHAPTER THREE

9
 CHAPTER THREE
BRIEF INTRODUCTION OF THE
ORGANISATION

3.1 Introduction to company

The Wolves Tech Nepal private limited [WTN] was established in 11TH October 2018 under
government of Nepal with registration no 200960/075/076 by a group of entrepreneurs with a
vision to provide latest and innovative IT solution to various organization, business houses,
individual and other sector in Nepal. The main goal of the company is to give an IT Solutions
Provider company established to create an impact in the IT world which will support our
valuable clients to grow their business and help them achieve their real dream. We provide
Software Development, Webpage Design and Development, Graphic Design, E-commerce, CMS
Development, Digital Marketing, IT Consultancy & other IT related jobs.

WTN believes that together with their customers they can improve the comfort of many people.
WTN use their competencies and experience to create software which has a real impact on the
present and the future.
WTN are team of youngster from different culture and academic background merged to create
such an impact in IT world which will support our client to grow their business and achieve their
real dream.

10
Services Software Development
 Graphic Design
 CMS Development
 Mobile App Development
 Digital Marketing
 Consultancy Services
 Web Design & Development
 E-Commerce Services

3.1.1 Mission

Wolves Tech Nepal mission is simple – to take full ownership for all that we do, to protect
those who trust in us, and to make lifelong clients from every customer contact.

3.1.2 Vision

Wolves Tech Nepal aims to serve the nation identically by bringing innovative ideas. Their
strategy is focused on helping clients improve their operational performance, deliver their
products and services more effectively & efficiently and grow their businesses in existing & new
markets.

3.2 Organizational Structure

11
 Source: HR chart of the Wolves Tech Nepal

3.3 SWOT Analysis

A SWOT (strengths, weaknesses, opportunities and threats) analysis is a planning process that
helps your company overcome challenges and determine what new leads to pursue. The primary
objective of a SWOT analysis is to help organizations develop a full awareness of all the factors
involved in making a business decision.

It's a 'wide view " exercise that challenges an organization to compile, analyze and evaluate the
significant influences that work for or against the strategic objectives. It is useful for
organization since it helps to focus the marketing areas that harbor the strongest benefits.

3.3.1 Strengths

12
  Respond to customer problem quickly, no need for higher approval
 Able to give good customer care, as the current small amount of work means we have
plenty of time to devote to customers
 Can change direction quickly if we find that our marketing is not working
 Highly experienced and qualified human resource arc recruited and hired by
management. People with no experience are hired as an intern and provided trainings

3.3.2 Weaknesses

 Company has little market presence of reputation

 We have a few number of staff
 Cash flow will be unreliable in the early stage

3.3.3 Opportunities

 Business sector is expanding, with many future opportunities for success

 Competitors maybe slow to adopt new technologies
 Company can even work with international companies without any extra investment
required

3.3.4 Threats

 A small change in the focus of a large competitor might wipe out any market position
achieved
 In Nepal, I.T. companies are booming like a mushroom. There are number of I.T.
companies with very excellent market values

13
14
 CHAPTER FOUR

CHAPTER FOUR

ANALYSIS OF ACTIVITIES DONE/PROBLEMS SOLVED

4.1 Background

The Bachelor in Business Administration program usually includes general business courses and
advance courses for specific concentrations. The degree is conferred upon a student after four
years of full time study. The main objectives of this report is to present the observation made of
an organization during Two months / 8 weeks of Internship program conducted in an analyze the
collected information using an effective methodology. The purpose of this program is to acquaint

15
the students with practical applications of theoretical concepts taught to them during the BBA
program and also to enhance knowledge and understanding to the course. Being intern is partial
fulfillment of BBA course; intern was convinced of quality rather than quantity. So better
learning and practical knowledge intern choose rather small company big brand i.e. bank, trading
house, advertising agency etc. although intern had an opportunity to intern in required company.

During internship period I have worked in Operating Department of Wolves Tech Nepal. During
the Internship period I also got an opportunity to work as a website operator of Wolves Fixture
created by Wolves Tech Nepal. During the period of time I got involved in many sector of
Wolves Tech Nepal as Marketing, Operation, Client handling and Social media handling. I have
gained overall knowledge about esports, esports event organizing, social media handling,
Website Update and so on. According to the present context esports is booming in Nepal so
Wolves Tech Nepal created a website Wolves Fixture. Wolves Fixture is created to promote
Nepalese gaming community which will benefit competitive Nepali gamers and tournament
organizers in various ways. Wolves Fixture is also the first Nepal online tournament organizing
website whereas in global context there are already websites like Toornament, IGGalaxy,
Battlefy and so on.

4.1.1 Organization Selection and Placement

While selecting an organization one has to make sure that the organization they are going to
select will provide them all the experience they want to achieve because the nature of the
Organization plays crucial role for every single intern. An intern has to make 360degree
evaluation such as would the organization provide me adequate information, chain of command
and organization hierarchy etc. before selecting any organization. While searching I found
Wolves Tech Nepal Pvt. Ltd would be great for me to start my Internship and acquire the
experience I am seeking for.

While Applying for this organization I applied through their official email address and
requesting for internship. After a week and half after the email I send I received a call and went
for an interview and on the same day I was selected as an intern and Assigned to Operating
Department.

4.1.2 Duration and Activities of Internship

16
During the entire period of eight weeks of internship, intern was able to work in every sectors of
the company. The activities I have done within this week are show below.

Name of Activities 1 2 3 4 5 6 7 8

Getting
Acquaintance with
the Company

Marketing
Activities

Client Handling

Social Media
Handling

Worked in New
Project Wolves
Fixture

Figure: Activities Performed (Weekly)

Source: Field Study

Days Activities/ Task Performed

Day 1 to Day 2 Entry For Internship, Introduction with team members and Explanation about the
work I need to perform within my Internship Period.
Day 3 to Day 5 Learned about the organization through its website, power points and
documents.
Day 5 to Day 10 Learned about the services that WTN provides and went through the detail
explanation of the services.
Day 11 to Day 15 Learned using printers and how can we do photocopy, Print and Save files in

17
 JPG or PDF format from Scan. Started meeting the clients with seniors so I can
learn how seniors dealt with the customers.
Day 16 to Day 23 With the help of seniors started replying the customers through social media and
other platform like discord.
Made phone call to provide update to customers.
Day 21 to Day 35 Started working on my communication skills. With help of seniors and
Colleague Started working on some projects like Nirman Sansar, Library
Management system and learned how to find bugs and glitches in website.
Day 36 to Day 45 WTN started a New project named Wolves Fixture. So from the beginning
started taking part in that project and helped the organization through client
handling, social media handling organizing events etc. Also did research for
competitors for the new projects.
Day 46 to Day 50 Continued working on the project name WolvesFixture Looked into different
website made by WTN and looked for Bugs and Glitches and reported to Web
developer.
Day 51- Day 56 Continued with the new projects and simultaneously did client handling, Social
media handling.

Table: Internship Activities and Task performed

(Weekly)

4.2 Roles as Intern

The Roles and Responsibilities assigned as an intern are mentioned under following points:

4.2.1 Primary Activities

1. Managing and Updating Website

2. Client Handling
3. Social Media Handling
4. Marketing

4.2.2 Secondary Activities

18
 1. Discover the bugs
2. Report to web developers
3. Research Competitor websites

 Managing and Updating Website:

Website Management means administration and control of the website. With many
Competitors around the country the company should not only focus on making outstanding
website but also maintain it on daily basis. Wolves’ Tech Nepal had minimum number of
staff and due to which the maintenance of website was being delayed. As An Intern I looked
into the website made by Wolves Tech Nepal i.e. Wolves Fixture and other website and
update any problem that was seen in website to Web developers to get it fixed.
 Client Handling:
Client handling means understanding the Customers, what they want from
the company services. Every organization should focus more on their
Customer if they want to develop their organization successfully. In IT
Company it is very much difficult to understand what exactly Customer
wants from the company we need to develop the words of Customer in a
digital form. Wolves Tech Nepal Carefully listen to the needs of
Customers and does their work as per their requirements. As a Intern, mine
work was to update the customer about the work our web developer did, if
customer wants any changes and showing examples on how will their
finish products will be.

 Social Media Handling:

With the change of Technology every people have start being digitalized.
In present context 98% of people use new technology and adapt to it. This
is the reason why every organization should change with the change of
environment and adopt to it. Wolves Tech Nepal also handles and
maintains close relationship with its client and customer through Social
media. WTN Provides information about website through official website
of Company and through different Social media Platform i.e. Facebook,

19
 Instagram, Discord, Skype etc. As a Intern I replied the queries and
provided information to customers through Social Media. I also Update the
Social Media of WTN in every two to three days.

 Marketing:
Marketing is the activities or action of the business so that it can promote
sell their products and services, including research and advertising. It
company do not have well develop market in Nepal. The exact range of
marketing activities done by IT and their market size are not well
researched and documented. Even though the city areas company is
familiar with developing websites, the rural areas company is not. WTN
target audiences are the business person and small or large organization as
in this generation every company needs a website because of which they
can develop their company more. As a intern I was also involved in
marketing activities and advertising through pamphlets, Social media and
Newspapers etc.

Except this as an Intern my other responsibilities were to find bugs and

glitches from the website that Wolves Tech Nepal is working on. And if I
found any problems or bugs in website I need to update the web developers
about it and make sure those bugs and glitches have been solved. Another role
as a Intern was to find and research about Competitors website and note how
are they working and what qualities does those website have that WTN do not
have.

4.3 Understanding of System and Procedure

20
Initially, understanding the working mechanism of Website was a tough challenge as an intern
and as BBA student. I worked and looked under different website made by WTN. From Panning
to delivering most of the work is complex under the Website making. I would like to provide an
example of a project I worked in detail with WTN members i.e. was Wolves Fixture. How does a
website take place and how it works? Unlike other normal websites, WolvesFixture is website
with dashboard which had different patterns of data entry and maintenance. Data were stored in
the server.

The theoretical knowledge I obtained from my studies played vital role in dealing with clients
and making reports. WF combines best features of webapp for its best features and
functionalities especially designed for eSports in Nepal.

WF featured user friendly interface and multi-functional system to players and organizers to use.
A single package of the webapp could be used and operated by players and organizers for
different purposes.

Figure: sample of WolvesFixture website

4.4 Challenges and Solution

21
 New Technology
 Challenge
Technology advances rapidly this means users, managers at all
levels, and even competitors pressure IT staff to implement new
technology, simply because it is new. The real challenge is
deciding which of these new technologies will work to the best
interest of advancing the organization, and which are better to
avoid for now. I.T. management must evaluate the organizational
value of each new tech advancement to determine when and if it is
a good fit.

 To address this issue

To make the most of any new technology, an IT manager needs a solid understanding
of the organization and the challenges its users and markets face. Prior to jumping
into new trends in technology, IT managers must ask one question: "Whether the new
technology is going to make us at ease or it is going to be burden in strategic goals?"

 Storage
 Challenge

Many IT organizations have problem with the store either it is

online or offline. They choose to keep their data and applications
in-house and manage everything themselves. Storing data online
and managing its cost as well as choosing the best server providing
company was a huge challenge for WTN.

 To address this issue

This comes down to software and hardware architecture. Online free storage portals
such as Google drive, OneDrive, Dropbox and so on was one of the solutions to the
storage issue.

 Pricing

22
  Challenge
I.T. companies are often not sure on how much to charge client for
the project. Some companies tend to charge lakhs for the same
product while smaller companies does that same project for couple
of thousand. There is no comparing bar to set the minimum and
maximum price.

 To address this issue

The actual scenario was not about project, rather ineffective price
planning and pre planning on price tag of features. Research on
other company pricing was done to compare and set own pricing
menu.

4.5 Observed Gaps

Following differences were found during the internship period:

 The theoretical knowledge I learned how to handle customer, how to deal with them
and while facing the customer in real life and dealing with them were totally different
 I learned that every organization divide different department and work in different
departments but Wolves Tech Nepal had only one head office and everyone worked
in one place.

4.6 Problem Encountered

The followings were the problem I faced during my Internship report.

 Since the departments were not divided, it was very hard to realize what was I learning
and for which department and functional area was I working for?
 The process for communicating with the customers were only through social media and
sometime in person. So explain the customers about the updates through message only
were tough.
 Since Intern was new to Information Technology work finding bugs and glitches were
also hard in the beginning.

23
 Explaining the technical terms to customer were also tough.

CHAPTER 5

24
 CHAPTER FIVE

CONCLUSIONS, LESSONS LEARNT

AND RECOMMENTATIONS

5.1 Summary and Conclusions

The eminence growth of IT sector in Nepal is much better compared to other sectors in the
country. Information Technology (IT) benefits the business world and it permits associations to
work all the more effectively and to amplify profitability, etc. In business, individuals search for
approaches to accomplish more work in a more limited measure of time and it ought to be just
conceivable through the improvement of Information Technology. Quicker correspondence,
electronic capacity and the insurance of records are benefits that IT can have on our venture. IT
is driven by the requests of the new, serious business climate from one viewpoint and significant
changes in the idea of PCs in the other.

WolvesFixture, product of Wolves Tech Nepal aims to serve valued customers through quality
and advancement of its services throughout the nation and widely providing its services through
the largely extended network to all the esports players and those are willing to expand esports
business in Nepal. It tries represents a milestone in cooperative history of Nepal by introducing
many innovative services and marketing concept in the esports sector and measures customer
satisfaction as a focal objective of doing business.

5.2 Self-Assessment and lessons learnt

25
During the 8 weeks of internship period I got an opportunity to gain practical exposure to the real
business world and specifically in IT organizations. And moreover it helped to enhance personal
skills and capacity to develop managerial skills.

I knew what it is to work in organizational work settings which taught me following valuable
information:

• Reality of professional organizational settings.

• Importance of punctuality and completion of tasks.

• Importance of team work that helps to solve problems.

• Deal with customers in polite and friendly way.

• About IT system and corporate work culture.

• Build up habit to work under pressure without showing personal feelings

• Customers are hard to deal and comes with different queries, so proper and frequent training is
required.

• The technologies should be updated as the existing technologies are slowing the processes

5.3 Recommendations

There are few recommendations to the company which I feel to be improved after spending 8
weeks as intern at the company. These are as follows:

 Either number of workers should be increased or the number of client should be limited
 Establishment of effective communication and training procedures between different
departments
 WTN has to proper marketing and advertisement.
 During my internship, company was so busy handling client their own website is not up-
to-date due to which I could not gather more information about the company [WTN]

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As a whole, internship was interesting and memorable. Thus, the internship report summarizes
all those internship experience.

BIBILOGRAPHY
https://www.wolvesfixtures.com/
https://kathmandupost.com/36/2019/10/01/esports-is-here-and-it-s-finally-coming-of-
age?
https://www.gallaudet.edu/department-of-business/internships-and-
projects/internships/internship-objectives/
https://smallbusiness.chron.com/effective-customer-handling-skills-80410.html
http://www.wolvestechnepal.com.np/

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